FAQ | Interoperable Europe Portal

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type="hidden" name="f[]" value="group:723169" /><div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><input class="views-use-ajax views-auto-submit-click js-hide button js-form-submit form-submit btn-primary btn" data-drupal-selector="edit-submit-search" type="submit" id="edit-submit-search" value="Search site-wide" /></div></form></div></div></div></li></ul></nav></div></header> <div class="region-header"> <div class="region-header__inner"> <div id="block-ventuno-groupheader" class="block block-joinup block-group-header-block"> <header class="group-banner bg-light pt-2 py-lg-2"> <div class="container py-0 py-md-2 d-flex flex-column flex-lg-row align-items-center align-items-lg-start"> <div data-drupal-group-logo class="group-banner__logo me-lg-2"> <img loading="eager" src="/sites/default/files/styles/logo/public/collection/logo/2024-09/IOPEU_Portal_Logo_Vertical_v1.00.png?itok=p3u-pQK_" width="100" height="100" alt="" class="img-fluid" /> </div> <div class="w-100 d-flex flex-column flex-lg-row flex-wrap"> <div class="group-banner__title text-center text-lg-start"> <h1> <a class="h1 fw-bold mb-0" href="/collection/portal"> <span>The Portal</span> </a> </h1> </div> <div class="group-banner__actions order-1 order-lg-0 d-flex justify-content-center align-items-start my-2 my-lg-0"> <div id="join_group_form_ajax_wrapper"><form class="join-group-form antibot" data-drupal-selector="join-group-form" novalidate="novalidate" data-action="/collection/portal/faq" action="/antibot" method="post" id="join-group-form" accept-charset="UTF-8"> <noscript> <div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div> </noscript> <a href="/collection/portal/authenticate-to-join" class="use-ajax btn btn-brand" data-dialog-type="modal" data-dialog-options="{"width":"auto"}" data-drupal-selector="edit-authenticate" id="edit-authenticate">Join this collection</a> <input class="visually-hidden button js-form-submit form-submit btn-primary btn" data-drupal-selector="edit-rebuild" formnovalidate="formnovalidate" type="submit" id="edit-rebuild" name="join_collection_rebuild" value="Rebuild" /> <input data-drupal-selector="form-cwg5ykt9sm0ot4fxysoqxc1sx2y12lfddohltuclbm" type="hidden" name="form_build_id" value="form--Cwg5ykt9sM0Ot4FXYsOqXc1sx2Y12lfdDOhlTuClBM" class="form-control" /> <input data-drupal-selector="edit-join-group-form" type="hidden" name="form_id" value="join_group_form" class="form-control" /> <input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" class="form-control" /> </form> </div> </div> <ul class="group-banner__meta mw-100 align-self-end list-unstyled d-flex flex-wrap mt-2 mb-0 group-stats fs-6"> <li class="group-banner__li text-muted"> <svg class="bi icon--xs me-1"> <use xlink:href="/themes/ventuno/assets/icons/icons.svg#clipboard2-check"></use> </svg> 9 Solutions </li> <li class="group-banner__li text-muted"> <a href="/collection/portal/members"> <svg class="bi icon--xs me-1"> <use xlink:href="/themes/ventuno/assets/icons/icons.svg#people"></use> </svg> <span> 15209 members</span> </a> </li> <li class="group-banner__li group-banner__li--topics text-muted d-flex align-items-baseline w-100 mw-100">Topics: <div class="d-flex topics-wrapper pe-4 flex-lg-wrap"> <a href="/search?f%5B0%5D=topic%3A11211" class="badge bg-secondary rounded-pill" hreflang="en">eGovernment</a> <a href="/search?f%5B0%5D=topic%3A11222" class="badge bg-secondary rounded-pill" hreflang="en">Licensing</a> <a href="/search?f%5B0%5D=topic%3A11224" class="badge bg-secondary rounded-pill" hreflang="en">Content and knowledge management</a> </div> </li> </ul> </div> </div> </header> </div> <div id="block-ventuno-navigation" class="block block-joinup-group block-group-menu-blocknavigation"> <div class="menu--og--navigation bg-light"> <div class="container"> <nav> <ul class="nav" ><li class="nav-item" ><a href="/collection/portal" class="nav-link" title="Overview" data-drupal-link-system-path="node/723169">Overview</a></li><li class="nav-item" ><a href="/collection/portal/development-roadmap" class="nav-link" title="Development roadmap" data-drupal-link-system-path="node/703713">Development roadmap</a></li><li class="nav-item" ><a href="/collection/portal/how-articles" class="nav-link" title="How-To Articles" data-drupal-link-system-path="node/701543">How-To Articles</a></li><li class="nav-item" ><a href="/collection/portal/discussions" class="nav-link" title="Discussions" data-drupal-link-system-path="node/723169/discussions">Discussions</a></li><li class="nav-item" ><a href="/collection/portal/architecture" class="nav-link" title="Architecture" data-drupal-link-system-path="node/704444">Architecture</a></li><li class="nav-item" ><a href="/collection/portal/federation" class="nav-link" title="Federation" data-drupal-link-system-path="node/702492">Federation</a></li><li class="nav-item" ><a href="/collection/portal/glossary" class="nav-link" title="Glossary" data-drupal-link-system-path="node/723169/glossary">Glossary</a></li></ul> </nav> </div> </div> </div> </div> </div> <div class="content container"> <div class="region-featured"> </div> <div> <div id="block-ventuno-site-wide-alerts" class="block block-sitewide-alert-block"> <div data-sitewide-alert></div> </div> <div data-drupal-messages-fallback class="hidden"></div> </div> <div class="region-content-top float-lg-end position-relative d-flex col-gap-2 mt-3 ms-lg-3"> <div id="block-ventuno-bookmark" class="block block-joinup-flag block-joinup-flag-block"> <a href="/modal/anonymous/bookmark?destination=/collection/portal/faq" data-dialog-type="modal" data-dialog-options="{"width":"auto","height":"auto"}" title="Add this page to bookmarks" class="use-ajax flag flag-bookmark btn btn-secondary"> <svg class="bi icon--s" ><use xlink:href="/themes/ventuno/assets/icons/icons.svg#bookmark"/></svg> Bookmark </a> </div> <div id="block-ventuno-like" class="zi-2 block block-joinup-flag block-joinup-flag-block"> <a class="flag flag-like use-ajax btn btn-secondary" href="/modal/anonymous/like?destination=/collection/portal/faq" data-dialog-type="modal" data-dialog-options="{"width":"auto","height":"auto"}"><svg class="bi icon--fluid mb-1"><use xlink:href="/themes/ventuno/assets/icons/icons.svg#hand-thumbs-up"></use></svg> Like (0) </a> </div> <div id="block-ventuno-webtools-etrans" class="block-oe-webtools-etrans--ventuno block block-oe-webtools-etrans"> <script type="application/json">{"service":"etrans","languages":{"exclude":["en"]},"renderAs":{"button":true,"icon":false,"link":false},"domain":"gen","delay":0,"include":"h1.page-title__title,#block-ventuno-content","exclude":".action-link"}</script> </div> </div> <div class="mb-5"> <main> <div id="main-content" tabindex="-1"></div> <div class="layout-content"> <div id="block-ventuno-pagetitle" class="block block-core block-page-title-block"> <div class="page-title page__title-wrapper my-4"> <h1 class="page-title__title"> <span>FAQ </span> <a class="permalink" href="https://interoperable-europe.ec.europa.eu/node/701545" title="Permalink"> <svg class="bi icon--m" ><use xlink:href="/themes/ventuno/assets/icons/icons.svg#link-45deg"/></svg> </a> </h1> <div class="page-title__details mb-4"> </div> </div> </div> <div id="block-ventuno-content" class="block block-system block-system-main-block"> <article class="node custom-page custom-page--full"> <div class="clearfix"> <div class="paragraph--simple-paragraph paragraph"> <h2>General information</h2> </div> <div class="paragraph--accordion accordion accordion1323 mb-4 paragraph"> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1310"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1310" aria-expanded="false" aria-controls="collapse1310"> <span class="accordion-button-text"> What is the Portal and why was the platform developed? </span> </button> </h2> <div id="collapse1310" class="accordion-collapse collapse" aria-labelledby="heading1310" data-bs-parent=".accordion1323"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal is the European Commission's one-stop shop for interoperable, open, and free digital government <a href="/collection/joinup/glossary/term/ict" class="glossary-term" title="Information and communication technology (ICT) refers to the digital technologies and tools used to develop and deliver digital solutions and services that support the modernization of public administrations in Europe.">ICT</a> solutions and an online space for <a href="/collection/joinup/glossary/term/e-government" class="glossary-term" title="e-Government is about using the tools and systems made possible by Information and Communication Technologies (ICTs) to provide better public services to citizens and businesses.">e-Government</a> professionals and enthusiasts to share and learn about digital public services and initiatives. The Portal covers the hands-on aspects of <a href="/collection/joinup/glossary/term/interoperability" class="glossary-term" title="Interoperability is defined by the European Interoperability Framework (EIF) within the context of European public service delivery (e-Government) as the ability of disparate and diverse organisations to interact towards mutually beneficial and agreed common goals, involving the sharing of inform">interoperability</a>.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading10526"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse10526" aria-expanded="false" aria-controls="collapse10526"> <span class="accordion-button-text"> What is the Interoperable Europe space on the Portal? </span> </button> </h2> <div id="collapse10526" class="accordion-collapse collapse" aria-labelledby="heading10526" data-bs-parent=".accordion1323"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>It’s the European Commission’s initiative for a reinforced <a href="/collection/joinup/glossary/term/interoperability" class="glossary-term" title="Interoperability is defined by the European Interoperability Framework (EIF) within the context of European public service delivery (e-Government) as the ability of disparate and diverse organisations to interact towards mutually beneficial and agreed common goals, involving the sharing of inform">interoperability</a> policy showcasing <a href="/collection/joinup/glossary/term/news" class="glossary-term" title="A news item is a piece of content created and published within a Collection or Solution. Any register user can create a news item and request its publication, which is subject to the validation of the moderator or facilitator.">news</a> and events about government-related interoperability, along with initiatives and best practices that support the digitalisation of EU public administrations. <a href="https://joinup.ec.europa.eu/interoperable-europe">Interoperable Europe</a> covers the policy angle of interoperability.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1312"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1312" aria-expanded="false" aria-controls="collapse1312"> <span class="accordion-button-text"> Who can access the Portal? </span> </button> </h2> <div id="collapse1312" class="accordion-collapse collapse" aria-labelledby="heading1312" data-bs-parent=".accordion1323"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <p>The platform is freely accessible to everyone. All users can view and browse content on the Portal, but only registered users can contribute content and interact with the communities – for more details regarding registered accounts see section <strong>Account Information</strong>.</p> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1314"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1314" aria-expanded="false" aria-controls="collapse1314"> <span class="accordion-button-text"> What are the benefits of the Portal? </span> </button> </h2> <div id="collapse1314" class="accordion-collapse collapse" aria-labelledby="heading1314" data-bs-parent=".accordion1323"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>Through the Portal, the European Commission provides a collaborative platform to accelerate the uptake of interoperable EU public services and promote the European <a href="/collection/joinup/glossary/term/digital-single-market" class="glossary-term" title="The Digital Single Market (DSM) is an initiative of the European Union aimed at creating a single market for digital goods and services within the EU.">digital single market</a>. The Portal offers many advantages to different groups of users including the public administrations (lower development costs, dissemination of best practices, reusable solutions for free, powerful search tools, information exchange), the private sector (learning about public administrations’ needs, reference materials, development of better products), academia and citizens (eGovernment factsheets, studies, use cases). </p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1316"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1316" aria-expanded="false" aria-controls="collapse1316"> <span class="accordion-button-text"> I am an IT professional and I have an IT solution for the public sector. What can the Portal offer me? </span> </button> </h2> <div id="collapse1316" class="accordion-collapse collapse" aria-labelledby="heading1316" data-bs-parent=".accordion1323"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>Firstly, to share your <a href="/collection/joinup/glossary/term/solution" class="glossary-term" title="Solutions are special content types that are created within a Collection.">solution</a> easily with other professionals but also to promote it across Europe and beyond (showcase your solution, get more visibility, grow your professional network). Secondly, you can build a community around your tool and regularly inform its users (raise awareness, communication and disseminate, expand your knowledge). And, thirdly, the Portal serves as a source of inspiration and facilitates collaboration between public administrations (improve public services, keep abreast, be innovative).</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1320"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1320" aria-expanded="false" aria-controls="collapse1320"> <span class="accordion-button-text"> I want to know more about an IT solution for the public sector. What can the Portal offer me? </span> </button> </h2> <div id="collapse1320" class="accordion-collapse collapse" aria-labelledby="heading1320" data-bs-parent=".accordion1323"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal gathers and spreads information on solutions for modern public administrations, businesses and citizens (latest <a href="/collection/joinup/glossary/term/news" class="glossary-term" title="A news item is a piece of content created and published within a Collection or Solution. Any register user can create a news item and request its publication, which is subject to the validation of the moderator or facilitator.">news</a> and events, relevant publications, state of play in the field). It also works as a catalogue of IT tools that brings significant benefits to users (ready-to-use solutions, proven by other public administrations, saving time and money). Users can also get in contact with other professionals and start a <a href="/collection/portal/glossary/term/discussion" class="glossary-term" title="A discussion item on the Portal allows the exchange of ideas, opinions, and information among registered users of the platform. It typically involves topics related to open-source software, e-Government, interoperability, and digital transformation in public administrations.">discussion</a> on a topic or <a href="/collection/joinup/glossary/term/solution" class="glossary-term" title="Solutions are special content types that are created within a Collection.">solution</a> of common interest (exchange of best practices, collaboration opportunities, community building).</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1322"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1322" aria-expanded="false" aria-controls="collapse1322"> <span class="accordion-button-text"> How to contribute to the Portal? </span> </button> </h2> <div id="collapse1322" class="accordion-collapse collapse" aria-labelledby="heading1322" data-bs-parent=".accordion1323"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>To share content on the Portal you must have an account and sign in to the platform. You can propose content such as <a href="/collection/joinup/glossary/term/news" class="glossary-term" title="A news item is a piece of content created and published within a Collection or Solution. Any register user can create a news item and request its publication, which is subject to the validation of the moderator or facilitator.">news</a>, events, documents, etc. (see section <strong>Usage Information</strong>), participate in discussions, and add comments to existing content. As a collaborative platform, the Portal and its communities benefit from <a href="/collection/joinup/glossary/term/user" class="glossary-term" title="A user is any person who visits the platform. A user can view and consult all publicly available content.">user</a> contributions.</p></body></html> </div> </div> </div> </div> </div> <div class="paragraph--simple-paragraph paragraph"> <h2>Account information</h2> </div> <div class="paragraph--accordion accordion accordion1329 mb-4 paragraph"> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1326"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1326" aria-expanded="false" aria-controls="collapse1326"> <span class="accordion-button-text"> How can I register or sign in on the Portal? </span> </button> </h2> <div id="collapse1326" class="accordion-collapse collapse" aria-labelledby="heading1326" data-bs-parent=".accordion1329"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal uses the European Commission’s <a href="https://webgate.ec.europa.eu/cas/about.html">EU Login</a> authentication service which allows authorised users to access a wide range of Commission web services, using a single email address and password. </p><p>To sign in on the Portal using your existing <a href="https://joinup.ec.europa.eu/collection/joinup/glossary/term/eu-login" title="EU Login is the European Commission’s user authentication service. It allows authorised users to access a wide range of Commission web services, using a single email address and password. Joinup requires the use of an EU Login account to register and sign">EU Login</a> account, click on the “Sign in” menu option (located at the top right corner).</p><p>If you do not have an <a href="/collection/portal/glossary/term/eu-login" class="glossary-term" title="EU Login is the European Commission’s user authentication service. It allows authorised users to access a wide range of Commission web services, using a single email address and password. The Portal requires the use of an EU Login account to register and sign in on the platform.">EU Login</a> account then click on the “Get started” menu option (located at the top right corner). For more information about EU Login and its advantages, you can find additional details <a href="https://webgate.ec.europa.eu/cas/help.html">here</a>.</p><p><strong>Important note:</strong> The Portal is not responsible for nor can manage your EU Login account. If you experience any issues accessing your <a href="https://webgate.ec.europa.eu/cas/userdata/myAccount.cgi">EU Login account</a>, then you should <a href="https://webgate.ec.europa.eu/cas/contact.html">contact</a> the EU Login Team.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1328"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1328" aria-expanded="false" aria-controls="collapse1328"> <span class="accordion-button-text"> How can I reset my Portal password? </span> </button> </h2> <div id="collapse1328" class="accordion-collapse collapse" aria-labelledby="heading1328" data-bs-parent=".accordion1329"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>To reset your Portal password, visit <a href="/collection/portal/glossary/term/eu-login" class="glossary-term" title="EU Login is the European Commission’s user authentication service. It allows authorised users to access a wide range of Commission web services, using a single email address and password. The Portal requires the use of an EU Login account to register and sign in on the platform.">EU Login</a>’s <a href="https://webgate.ec.europa.eu/cas/change/changePassword.cgi">Change password</a> page. Note that this change will affect all Commission web services that use your EU Login account.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading10528"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse10528" aria-expanded="false" aria-controls="collapse10528"> <span class="accordion-button-text"> How is my account information handled? </span> </button> </h2> <div id="collapse10528" class="accordion-collapse collapse" aria-labelledby="heading10528" data-bs-parent=".accordion1329"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>You can refer to the Portal’s <a href="https://joinup.ec.europa.eu/joinup/legal-notice">Legal Notice</a> and <a href="https://joinup.ec.europa.eu/collection/joinup/specific-privacy-statement">Privacy Statement</a> for more details on how we process and handle your account and associated data.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading10530"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse10530" aria-expanded="false" aria-controls="collapse10530"> <span class="accordion-button-text"> How can I delete my account? </span> </button> </h2> <div id="collapse10530" class="accordion-collapse collapse" aria-labelledby="heading10530" data-bs-parent=".accordion1329"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>To delete your Portal account you should <a href="/collection/portal/glossary/term/follow" class="glossary-term" title="Discussion items on the Portal allow registered users to “follow” such items. When following discussions, users will receive notifications of any updates occurring to the item, such as when a new comment is added.">follow</a> these steps:</p><ul><li>Sign in on the platform</li><li>Click on the <a href="/collection/joinup/glossary/term/user" class="glossary-term" title="A user is any person who visits the platform. A user can view and consult all publicly available content.">user</a> icon at the top right corner and select the menu option “My account”</li><li>Click on the icon with the three dots located in the banner area, and select the menu option “Edit”</li><li>Scroll to the bottom of the page and click on the button “Cancel account”</li><li>On the confirmation page, click on the “Confirm” button</li></ul><p><strong>Important notes: </strong></p><ul><li>This action cannot be undone </li><li>This action only affects your Portal account. It will not delete your <a href="/collection/portal/glossary/term/eu-login" class="glossary-term" title="EU Login is the European Commission’s user authentication service. It allows authorised users to access a wide range of Commission web services, using a single email address and password. The Portal requires the use of an EU Login account to register and sign in on the platform.">EU Login</a> account that you use on other Commission web services</li></ul></body></html> </div> </div> </div> </div> </div> <div class="paragraph--simple-paragraph paragraph"> <h2>Usage information</h2> </div> <div class="paragraph--accordion accordion accordion1349 mb-4 paragraph"> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1332"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1332" aria-expanded="false" aria-controls="collapse1332"> <span class="accordion-button-text"> What are Collections on the Portal? </span> </button> </h2> <div id="collapse1332" class="accordion-collapse collapse" aria-labelledby="heading1332" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field or domain. All Portal created content resides under a <a href="/collection/portal/glossary/term/collection" class="glossary-term" title="The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Portal content resides under a collection (i.e., solutions, documents, news, events etc.).">collection</a> (i.e., solutions, documents, <a href="/collection/joinup/glossary/term/news" class="glossary-term" title="A news item is a piece of content created and published within a Collection or Solution. Any register user can create a news item and request its publication, which is subject to the validation of the moderator or facilitator.">news</a>, events etc.). Collections could also be considered as communities in which users collaborate around a common topic or domain, and where they can contribute by creating, sharing and commenting on content, and engage in virtual discussions with the community.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1334"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1334" aria-expanded="false" aria-controls="collapse1334"> <span class="accordion-button-text"> What are Solutions on the Portal? </span> </button> </h2> <div id="collapse1334" class="accordion-collapse collapse" aria-labelledby="heading1334" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>Solutions are special content types that are created within a <a href="/collection/portal/glossary/term/collection" class="glossary-term" title="The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Portal content resides under a collection (i.e., solutions, documents, news, events etc.).">Collection</a>. In contrast to all other one-dimensional <a href="/collection/joinup/glossary/term/joinup" class="glossary-term" title="The Joinup platform is the European Commission's one-stop shop for interoperable, open, and free digital government ICT solutions and an online space for e-Government professionals and enthusiasts to share and learn about digital public services and initiatives.">Joinup</a> content items (i.e., documents, events, <a href="/collection/joinup/glossary/term/news" class="glossary-term" title="A news item is a piece of content created and published within a Collection or Solution. Any register user can create a news item and request its publication, which is subject to the validation of the moderator or facilitator.">news</a> etc.), a <a href="/collection/joinup/glossary/term/solution" class="glossary-term" title="Solutions are special content types that are created within a Collection.">Solution</a> provides its own internal structure. This includes a dedicated space for a specific project (i.e., software, guidelines, standards, etc.), numerous community features (including the regular Portal content items such as news, events, etc.) and a versioning system (each new version of the project can be published as a new <a href="/collection/joinup/glossary/term/release" class="glossary-term" title="A release can be created in a Solution and may include a standard, specification or software under a versioning scheme. A good practice to follow is to create distributions under releases.">release</a>). A Solution (and its content within) reside under – and relate to – a Collection.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1336"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1336" aria-expanded="false" aria-controls="collapse1336"> <span class="accordion-button-text"> Should I create a Collection or a Solution to cover my requirements? </span> </button> </h2> <div id="collapse1336" class="accordion-collapse collapse" aria-labelledby="heading1336" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The short answer is that, in most cases, a <a href="https://joinup.ec.europa.eu/search?keys=&sort_by=last-updated-date&f%5B0%5D=type%3Acollection">Collection</a> already exists on the Portal that relates to the domain you wish to use for your requirements. In such cases, we strongly advise to take advantage of this fact, since such Collections are usually well-established with a lot of members and daily visitors, providing a wider exposure to the content you will create in them. (If you believe your requirements warrant the creation of a new <a href="/collection/portal/glossary/term/collection" class="glossary-term" title="The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Portal content resides under a collection (i.e., solutions, documents, news, events etc.).">Collection</a>, you can <a href="https://joinup.ec.europa.eu/contact">contact us</a> for information on the process).</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1338"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1338" aria-expanded="false" aria-controls="collapse1338"> <span class="accordion-button-text"> How can I become a Collection or Solution member and what are the benefits? </span> </button> </h2> <div id="collapse1338" class="accordion-collapse collapse" aria-labelledby="heading1338" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The main benefit of being a <a href="/collection/portal/glossary/term/collection" class="glossary-term" title="The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Portal content resides under a collection (i.e., solutions, documents, news, events etc.).">Collection</a> or <a href="/collection/joinup/glossary/term/solution" class="glossary-term" title="Solutions are special content types that are created within a Collection.">Solution</a> <a href="/collection/joinup/glossary/term/member" class="glossary-term" title="A member is a registered user that has subscribed to a Collection or Solution. Within a subscribed Collection or Solution a member can publish, edit, and/or delete their own contributions.">member</a> is the ability to <strong>create content</strong>, as well as <strong>receive notifications</strong> concerning updates that occur within the Collection or Solution. </p><p>To become a Collection member you first need to sign in the Portal. Then, locate and enter the Collection you wish to become a member of. In the banner area, located at the top of the Collection page, click on the “Join this collection” button. In the popup window that appears select whether you wish to receive notification or not concerning the Collection. </p><p><strong>Important note: </strong>If the Collection is moderated (in which case the membership request needs to be approved by the Collection managers), the banner areas’ button label will change to “Membership is pending” and you will receive thereafter, by e-mail, the approval or rejection notice.</p><p>To become a Solution member, make sure you are signed in the Portal and have entered the Solution. Then <a href="/collection/portal/glossary/term/follow" class="glossary-term" title="Discussion items on the Portal allow registered users to “follow” such items. When following discussions, users will receive notifications of any updates occurring to the item, such as when a new comment is added.">follow</a> the same steps mentioned above for the Collection – the only difference is that the Solution’s banner area button will state “Subscribe to this solution”.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1340"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1340" aria-expanded="false" aria-controls="collapse1340"> <span class="accordion-button-text"> How can I add content to a Collection or Solution on the Portal? </span> </button> </h2> <div id="collapse1340" class="accordion-collapse collapse" aria-labelledby="heading1340" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>To add content to a <a href="/collection/portal/glossary/term/collection" class="glossary-term" title="The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Portal content resides under a collection (i.e., solutions, documents, news, events etc.).">Collection</a> or <a href="/collection/joinup/glossary/term/solution" class="glossary-term" title="Solutions are special content types that are created within a Collection.">Solution</a> you first need to be a <a href="/collection/joinup/glossary/term/member" class="glossary-term" title="A member is a registered user that has subscribed to a Collection or Solution. Within a subscribed Collection or Solution a member can publish, edit, and/or delete their own contributions.">member</a> of that Collection or Solution.</p><p>To add content to a Collection or Solution, click on the orange circle icon with the white plus sign in its centre, located at the bottom right of the banner area. In the drop-down menu that appears, click on the content type that you wish to create. This action will open the selected content type’s Editor page in which you should enter all required information. The proposed content should be relevant to the eGovernment/digital transformation domain and should not promote private businesses or for-profit products or services.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1342"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1342" aria-expanded="false" aria-controls="collapse1342"> <span class="accordion-button-text"> How many owner and facilitator roles can a Collection or Solution have? </span> </button> </h2> <div id="collapse1342" class="accordion-collapse collapse" aria-labelledby="heading1342" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal allows only one <a href="/collection/joinup/glossary/term/owner-role" class="glossary-term" title="An owner is responsible for the animation and management of a Collection or Solution. They have the responsibility and authorisation to manage memberships and to review the content that has been created within the Collection or Solution.">owner role</a> per <a href="/collection/portal/glossary/term/collection" class="glossary-term" title="The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Portal content resides under a collection (i.e., solutions, documents, news, events etc.).">Collection</a> or <a href="/collection/joinup/glossary/term/solution" class="glossary-term" title="Solutions are special content types that are created within a Collection.">Solution</a>. However, the <a href="/collection/joinup/glossary/term/facilitator-role" class="glossary-term" title="A facilitator is responsible for the animation and management of a Collection or Solution. They have the responsibility and authorisation to manage memberships and to review the content that has been created within the Collection or Solution.">facilitator role</a> can be assigned to multiple members of a Collection or Solution.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1344"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1344" aria-expanded="false" aria-controls="collapse1344"> <span class="accordion-button-text"> As a Collection owner or facilitator, can I edit a Solution created by another user in my Collection? </span> </button> </h2> <div id="collapse1344" class="accordion-collapse collapse" aria-labelledby="heading1344" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal's current access rights model does not allow you -- a <a href="/collection/portal/glossary/term/collection" class="glossary-term" title="The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Portal content resides under a collection (i.e., solutions, documents, news, events etc.).">Collection</a> owner or facilitator -- to edit a <a href="/collection/joinup/glossary/term/solution" class="glossary-term" title="Solutions are special content types that are created within a Collection.">Solution</a> created by another <a href="/collection/joinup/glossary/term/user" class="glossary-term" title="A user is any person who visits the platform. A user can view and consult all publicly available content.">user</a> in your collection. In order to do so, you will need to contact the Solution owner and request to be added as a facilitator to the Solution.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1346"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1346" aria-expanded="false" aria-controls="collapse1346"> <span class="accordion-button-text"> What are the available Portal roles and their permissions? </span> </button> </h2> <div id="collapse1346" class="accordion-collapse collapse" aria-labelledby="heading1346" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal supports the roles of <a href="https://joinup.ec.europa.eu/collection/joinup/glossary/term/member" title="A member is a registered user that has subscribed to a Collection or Solution. Within a subscribed Collection or Solution a member can publish, edit, and/or delete their own contributions.">Member</a>, Author, Facilitator, and Owner. For a detailed matrix that outlines the permissions granted to each of these roles you can consult this <a href="https://joinup.ec.europa.eu/collection/joinup/permissions-info">Member permissions</a> table</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1348"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1348" aria-expanded="false" aria-controls="collapse1348"> <span class="accordion-button-text"> How can I find out about new content or the latest updates on the Portal? </span> </button> </h2> <div id="collapse1348" class="accordion-collapse collapse" aria-labelledby="heading1348" data-bs-parent=".accordion1349"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p><a href="/collection/joinup/glossary/term/joinup" class="glossary-term" title="The Joinup platform is the European Commission's one-stop shop for interoperable, open, and free digital government ICT solutions and an online space for e-Government professionals and enthusiasts to share and learn about digital public services and initiatives.">Joinup</a> offers multiple ways in which you can discover new and updated content, directly from its <a href="https://joinup.ec.europa.eu/">Home Page</a>:</p><ul><li><strong>Browse by main <a href="/collection/portal/glossary/term/topics" class="glossary-term" title="Topics on the Portal refers to the various subject areas or themes that are covered by the platform. These topics can be related to open source software, e-Government initiatives, policies, standards, and other relevant areas.">Topics</a></strong> – Discover content related to popular thematic areas (called Topics), offering an alternative method of navigating around Joinup, too. Each topic showcases content curated by both the Joinup Team and the respective Joinup communities.</li><li><strong>View curated content highlights</strong> – See what’s drawing attention on Joinup by checking the curated sections that the Joinup Team updates frequently. </li><li><strong>Explore platform content</strong> – The “Explore” section offers a quick look at the most recent additions to Collections, Solutions, <a href="/collection/joinup/glossary/term/news" class="glossary-term" title="A news item is a piece of content created and published within a Collection or Solution. Any register user can create a news item and request its publication, which is subject to the validation of the moderator or facilitator.">News</a> and Events.</li></ul><p>Joinup also offers the following additional ways to learn about new and updated content:</p><ul><li><strong>Search for specific content</strong> – Use the <a href="https://joinup.ec.europa.eu/search">Advanced Search page</a> to narrow down your scope of content. With the help of the many filters, you can finetune the results to match your requirements.</li><li><strong>Receive notifications for new/updated content</strong> – Keep track of things by subscribing to your favourite Collections/Solutions and receive emails with the latest news and updates occurring there. (You can adjust your subscriptions – i.e., notification frequency, type of content updates etc. – by going to your <a href="https://joinup.ec.europa.eu/user/subscriptions">My subscriptions page</a>).</li></ul></body></html> </div> </div> </div> </div> </div> <div class="paragraph--simple-paragraph paragraph"> <h2>Search & support information</h2> </div> <div class="paragraph--accordion accordion accordion1357 mb-4 paragraph"> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1352"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1352" aria-expanded="false" aria-controls="collapse1352"> <span class="accordion-button-text"> How can I search for content on the Portal? </span> </button> </h2> <div id="collapse1352" class="accordion-collapse collapse" aria-labelledby="heading1352" data-bs-parent=".accordion1357"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal offers the following search-based functionality:</p><ul><li><a href="https://joinup.ec.europa.eu/search">Advanced Search page</a> – Allows the use of filters for finding and sorting platform-wide content.</li><li>Search within Collections/Solutions – Allows the use of filters for finding and sorting <a href="/collection/portal/glossary/term/collection" class="glossary-term" title="The Portal revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Portal content resides under a collection (i.e., solutions, documents, news, events etc.).">Collection</a>-/<a href="/collection/joinup/glossary/term/solution" class="glossary-term" title="Solutions are special content types that are created within a Collection.">Solution</a>-specific content. This search is enabled by clicking on the magnifying glass icon at the top right in a Collection/Solution.</li></ul></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1354"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1354" aria-expanded="false" aria-controls="collapse1354"> <span class="accordion-button-text"> How can I find help on using the Portal's user interface? </span> </button> </h2> <div id="collapse1354" class="accordion-collapse collapse" aria-labelledby="heading1354" data-bs-parent=".accordion1357"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal offers an interactive <a href="/collection/joinup/glossary/term/user" class="glossary-term" title="A user is any person who visits the platform. A user can view and consult all publicly available content.">user</a> tour to make you familiar with the basic functionality of the user interface. You can enable this feature by going to the <a href="https://joinup.ec.europa.eu/">Home Page</a>, scrolling down to the footer area, and under "HELP AND SUPPORT” selecting the option “Take a tour”.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1356"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1356" aria-expanded="false" aria-controls="collapse1356"> <span class="accordion-button-text"> How can I contact the Portal Support Team? </span> </button> </h2> <div id="collapse1356" class="accordion-collapse collapse" aria-labelledby="heading1356" data-bs-parent=".accordion1357"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>You can contact the Portal Support Team by clicking on the <a href="https://joinup.ec.europa.eu/contact">Contact Joinup Support</a> link, located in the footer area (under "HELP AND SUPPORT”) of every Portal web page. Alternatively, you can copy and paste the following URL into your web browser’s address bar: <a href="https://joinup.ec.europa.eu/contact">https://joinup.ec.europa.eu/contact</a></p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading10532"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse10532" aria-expanded="false" aria-controls="collapse10532"> <span class="accordion-button-text"> What is the Interoperable Europe Support Centre? </span> </button> </h2> <div id="collapse10532" class="accordion-collapse collapse" aria-labelledby="heading10532" data-bs-parent=".accordion1357"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The <a href="https://joinup.ec.europa.eu/interoperable-europe-support-centre">Support Centre</a> offers various services on legal, semantic, technical and organisational aspects to improve the <a href="/collection/joinup/glossary/term/interoperability" class="glossary-term" title="Interoperability is defined by the European Interoperability Framework (EIF) within the context of European public service delivery (e-Government) as the ability of disparate and diverse organisations to interact towards mutually beneficial and agreed common goals, involving the sharing of inform">interoperability</a> of European digital services. You will find appropriate training courses, frameworks, architectures, core vocabularies and reporting on interoperability for public administrations. </p></body></html> </div> </div> </div> </div> </div> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><h2><a href="/collection/joinup/glossary/term/licence" class="glossary-term" title="A licence is basically a permission granted by the copyright owner allowing another party to perform certain actions on a specific property of the copyright owner.">Licence</a> & legal information</h2></body></html> </div> <div class="paragraph--accordion accordion accordion1363 mb-4 paragraph"> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1360"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1360" aria-expanded="false" aria-controls="collapse1360"> <span class="accordion-button-text"> How can I find, compare, and combine open source licences? </span> </button> </h2> <div id="collapse1360" class="accordion-collapse collapse" aria-labelledby="heading1360" data-bs-parent=".accordion1363"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>The Portal offers a unique tool for handling <a href="/collection/joinup/glossary/term/open-source" class="glossary-term" title="The fundamental principle of the Open Source Licensing is that it prohibits anyone from exclusively exploiting a given piece of work. In order to reflect this, a legal framework was originally developed to guarantee the openness by a certain set of principles.">open source</a> licences. The <a href="https://joinup.ec.europa.eu/collection/eupl/solution/joinup-licensing-assistant/jla-find-and-compare-software-licenses">Joinup Licensing Assistant</a> (JLA) enables <a href="/collection/joinup/glossary/term/copyright" class="glossary-term" title="The copyright is a legal means to grant a creator of an intellectual property the exclusive rights to this property for a limited period of time.">copyright</a> owners to quickly identify suitable licences for distributing their software or data, offers improved categorisation with direct links to each <a href="/collection/joinup/glossary/term/licence" class="glossary-term" title="A licence is basically a permission granted by the copyright owner allowing another party to perform certain actions on a specific property of the copyright owner.">licence</a>'s SPDX (Software Package Data Exchange) entry, allows the comparison of up to five licences, and keeps licence information always up-to-date.</p><p>Moreover, JLA's new feature -- the <a href="https://joinup.ec.europa.eu/collection/eupl/solution/joinup-licensing-assistant/jla-compatibility-checker">Compatibility Checker</a> -- helps you verify that your "use" (or inbound) licences are compatible with your "distribute" (or outbound) licences. In case of conflicts, the Compatibility Checker will assist you in tackling the requirements imposed by the conflicting licences by identifying compatible options.</p></body></html> </div> </div> </div> </div> <div class="paragraph--accordion-item accordion-item paragraph"> <h2 class="accordion-header" id="heading1362"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse1362" aria-expanded="false" aria-controls="collapse1362"> <span class="accordion-button-text"> Where can I submit legal- and licence-related questions? </span> </button> </h2> <div id="collapse1362" class="accordion-collapse collapse" aria-labelledby="heading1362" data-bs-parent=".accordion1363"> <div class="accordion-body"> <div class="paragraph--simple-paragraph paragraph"> <!DOCTYPE html> <html><body><p>You can submit your legal-/<a href="/collection/joinup/glossary/term/licence" class="glossary-term" title="A licence is basically a permission granted by the copyright owner allowing another party to perform certain actions on a specific property of the copyright owner.">licence</a>-related questions to the Portal's Legal Support Expert by clicking on the <a href="https://joinup.ec.europa.eu/contact">Contact Portal Support</a> link, located in the footer area (under "HELP AND SUPPORT”) of every Portal web page , and selecting in the "Category" drop-down field the value "Legal issue".</p></body></html> </div> </div> </div> </div> </div> </div> <div class="d-flex flex-wrap align-items-end flex-row justify-content-end my-3"> <a class="action-link btn btn-link px-3" href="/contact?category=report&uri=/collection/portal/faq&destination=collection/portal/faq">Report abusive content</a> <a href="/collection/portal/faq/share" class="use-ajax action-link btn btn-link px-3" data-dialog-type="modal" data-dialog-options="{"width":"auto","height":"auto"}"> Share <svg class="ms-1 bi icon--fluid"><use 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