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class="blog-listing-wrapper cell-wrapper"> <div class="blog-section"> <h1 class="cs_title">Our Blog</h1> <p><strong>Topic</strong>: Performance and Analytics</p> <div class="blog-listing-wrapper cell-wrapper"> <div class="post-listing"> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/creating-the-new-benefits-experience-on-usa.gov-and-usagov-en-español" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/FY24%20b.gov%20announcement%204%20FINAL-1.png" class="hs-featured-image" alt="A group of people smile for a selfie under the banner with text "Discover the benefits available to you usa.gov/benefit-finder""> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/creating-the-new-benefits-experience-on-usa.gov-and-usagov-en-español">Creating the new benefits experience on USA.gov and USAGov en Español</a></h2> </div> <div class="post-body clearfix"> <p style="line-height: 1.5; font-size: 16px; text-align: left;"><span style="color: #000000;">We’re celebrating the release of our new benefits experience on</span><span style="font-size: 16px;"><a href="https://www.usa.gov/benefit-finder">USA.gov</a><span style="color: #000000;"> and </span><a href="https://www.usa.gov/es/buscador-beneficios">USAGov en Español</a></span><span style="color: #000000;"><span style="font-size: 16px;">. </span>It features a redesigned benefit finder tool, offering a more streamlined way to find government benefits for health care, housing, food, unemployment, and more. </span></p> <p style="line-height: 1.5; font-size: 16px; text-align: left;"><span style="color: #000000;">This major update came as a result of the closing of Benefits.gov, SSABest.Benefits.gov, and GovLoans.gov. It transitions the role of the government’s one-stop shop for federal benefits information to the</span><span style="font-size: 16px;"><a href="https://www.usa.gov/mission-history">USAGov program</a><span style="color: #000000;">.</span></span></p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> October 01, 2024 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/creating-the-new-benefits-experience-on-usa.gov-and-usagov-en-español" title="Creating the new benefits experience on USA.gov and USAGov en Español" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/content">Content</a>, <a class="topic-link" href="https://blog.usa.gov/topic/user-experience-and-accessibility">User Experience and Accessibility</a>, <a class="topic-link" href="https://blog.usa.gov/topic/design-and-development">Design and Development</a>, <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/multilingual">Multilingual</a>, <a class="topic-link" href="https://blog.usa.gov/topic/usagov">USAGov</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/introducing-the-new-vote.gov" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/FY24_meet_the_new_votegov_v1.png" class="hs-featured-image" alt="The text "Introducing the new vote.gov your source for official voting information" next to a smartphone showing the vote.gov website being held by a black and white hand in front of a red and blue backdrop"> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/introducing-the-new-vote.gov">Introducing the new vote.gov</a></h2> </div> <div class="post-body clearfix"> <p style="line-height: 1.5; font-size: 17px;"><span style="font-size: 17px;"><span style="color: #000000;">Since its launch in 2016, </span><a href="https://vote.gov/">vote.gov</a><span style="color: #000000;"> has been known as a trusted source for accurate, official voting information from the U.S. government. We recently gave the site a new look with improved accessibility features and expanded information based on questions we heard from voters. And vote.gov is now available in 19 languages — covering 96% of the American public — with more on the way. </span></span></p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> August 27, 2024 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/introducing-the-new-vote.gov" title="Introducing the new vote.gov" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/content">Content</a>, <a class="topic-link" href="https://blog.usa.gov/topic/user-experience-and-accessibility">User Experience and Accessibility</a>, <a class="topic-link" href="https://blog.usa.gov/topic/design-and-development">Design and Development</a>, <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/multilingual">Multilingual</a>, <a class="topic-link" href="https://blog.usa.gov/topic/vote-gov">Vote.gov</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/a-new-benefits-experience-is-coming-to-usagov" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/FY24%20New%20benefits%20experience%20on%20USAGov%20%281%29.png" class="hs-featured-image" alt="The text "A new benefits experience is coming to USAGov" next to a woman smiling while working on her laptop in her wheelchair."> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/a-new-benefits-experience-is-coming-to-usagov">A new benefits experience is coming to USAGov</a></h2> </div> <div class="post-body clearfix"> <p style="line-height: 1.5; font-size: 17px;"><span style="color: #000000;">One of th<span style="font-size: 17px;">e </span></span><span style="font-size: 17px;"><a href="https://www.usa.gov/mission-history">USAGov</a></span><span style="color: #000000;"><span style="font-size: 17px;"> p</span>rogram’s core focus areas is improving the benefits experience for our users. With customer experience in mind, we’re excited to share a significant change coming this fall. <a href="https://www.benefits.gov" rel="noopener">Benefits.gov</a>, which has been hosted by the Department of Labor since 2002, will be sunsetting at the end of September, and we're creating a new benefits experience <span style="font-size: 17px;">on </span></span><span style="font-size: 17px;"><a href="https://usa.gov/">USA.gov</a><span style="color: #000000;"> and </span><a href="https://www.usa.gov/es/">USAGov en Español</a><span style="color: #000000;">.</span></span></p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> August 07, 2024 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/a-new-benefits-experience-is-coming-to-usagov" title="A new benefits experience is coming to USAGov" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/marketing">Marketing</a>, <a class="topic-link" href="https://blog.usa.gov/topic/content">Content</a>, <a class="topic-link" href="https://blog.usa.gov/topic/design-and-development">Design and Development</a>, <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/multilingual">Multilingual</a>, <a class="topic-link" href="https://blog.usa.gov/topic/usagov">USAGov</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/one-year-with-the-new-usagov" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/FY24_Blog%20OneYearWithUSAGov%20%2805.07.24%29.png" class="hs-featured-image" alt=""> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/one-year-with-the-new-usagov">One year with the new USAGov</a></h2> </div> <div class="post-body clearfix"> <p>It’s been a year since we launched reimagined versions of <a href="https://www.usa.gov/"><span>USA.gov</span></a> and <a href="https://www.usa.gov/es/"><span>USAGov en Español</span></a> based on human-centered design (HCD) principles. Last year, we shared posts highlighting how we used those principles to shift our approaches to <a href="https://blog.usa.gov/a-new-approach-to-content-for-usagovs-beta-sites"><span>content development</span></a>, <a href="https://blog.usa.gov/5-changes-the-ux-team-made-for-beta"><span>user experience</span></a>, and <a href="https://blog.usa.gov/measuring-beta-are-we-on-the-right-track"><span>analytics</span></a>.</p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> May 14, 2024 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/one-year-with-the-new-usagov" title="One year with the new USAGov" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/content">Content</a>, <a class="topic-link" href="https://blog.usa.gov/topic/design-and-development">Design and Development</a>, <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/usagov">USAGov</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/FY24%20Blog-CBQ%20%2804.16.24%29.png" class="hs-featured-image" alt="The text "Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills" next to a contact center agent on a call. "> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills">Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills</a></h2> </div> <div class="post-body clearfix"> <p style="font-size: 17px;">At the <span style="font-size: 17px;"><a href="https://www.usa.gov/contact-center">Public Experience (PX) Contact Center</a></span>, we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services. Learn how we work with our contractor to deliver exceptional service to the people who get in touch with the<span style="font-size: 11px;"> <span style="font-size: 17px;"><a href="https://www.usa.gov/mission-history">USAGov program</a> </span></span>and pick up some tips for your program’s contact center.</p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> April 23, 2024 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills" title="Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/usagov">USAGov</a>, <a class="topic-link" href="https://blog.usa.gov/topic/px-contact-center">PX Contact Center</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/how-search.gov-helped-agency-websites-improve-peoples-search-experience-in-2023" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/FY24%20Blog%20CoverSearch%20year%20in%20review%202024%20report.png" class="hs-featured-image" alt="The title "How Search.gov helped agency websites improve people's search experience" next to a woman smiling at her computer logged into Search.gov."> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/how-search.gov-helped-agency-websites-improve-peoples-search-experience-in-2023">How Search.gov helped agency websites improve people’s search experience in 2023</a></h2> </div> <div class="post-body clearfix"> <p>Search.gov connects the public with easy access to the government information and services they need, creating a unified search experience across over one-third of federal domains. Our program’s core mission and goals are the same every year, but how did the way people interact with government search change in 2023? </p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> March 14, 2024 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/how-search.gov-helped-agency-websites-improve-peoples-search-experience-in-2023" title="How Search.gov helped agency websites improve people’s search experience in 2023" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/user-experience-and-accessibility">User Experience and Accessibility</a>, <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/search-gov">Search.gov</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/usagov-en-espanol-fy2023-fourth-quarter-insights" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/Q4_2023_infographic_ES.png" class="hs-featured-image" alt="USAGov en Español's FY2023 Fourth Quarter Insights document with statistics"> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/usagov-en-espanol-fy2023-fourth-quarter-insights">USAGov en Español's FY2023 fourth quarter insights</a></h2> </div> <div class="post-body clearfix"> <p> </p> <p> </p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> November 20, 2023 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/usagov-en-espanol-fy2023-fourth-quarter-insights" title="USAGov en Español's FY2023 fourth quarter insights" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/user-experience-and-accessibility">User Experience and Accessibility</a>, <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/multilingual">Multilingual</a>, <a class="topic-link" href="https://blog.usa.gov/topic/usagov">USAGov</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/usagov-fy2023-fourth-quarter-insights" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/Q4_2023_infographic_EN.png" class="hs-featured-image" alt="USAGov FY2023 Fourth Quarter Insights document with statistics"> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/usagov-fy2023-fourth-quarter-insights">USAGov's FY2023 fourth quarter insights</a></h2> </div> <div class="post-body clearfix"> <p> </p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> November 14, 2023 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/usagov-fy2023-fourth-quarter-insights" title="USAGov's FY2023 fourth quarter insights" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/user-experience-and-accessibility">User Experience and Accessibility</a>, <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/usagov">USAGov</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/celebrating-20-years-of-usagov-en-español" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/FY24%2020th%20An%20Blog%20%2810.2.23%29Cover-1.png" class="hs-featured-image" alt="USAGov en Español logo. Text: Celebrando 20 años."> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/celebrating-20-years-of-usagov-en-español">Celebrating 20 years of USAGov en Español</a></h2> </div> <div class="post-body clearfix"> <p>We’re excited to celebrate <span style="color: #3574e3;"><a href="https://www.usa.gov/es/" style="color: #3574e3;">USAGov en Español’s</a></span> 20th anniversary this month. Since 2003, the site has been a trusted guide to government information and services for Spanish speakers.</p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> October 16, 2023 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/celebrating-20-years-of-usagov-en-español" title="Celebrating 20 years of USAGov en Español" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/marketing">Marketing</a>, <a class="topic-link" href="https://blog.usa.gov/topic/content">Content</a>, <a class="topic-link" href="https://blog.usa.gov/topic/design-and-development">Design and Development</a>, <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/multilingual">Multilingual</a>, <a class="topic-link" href="https://blog.usa.gov/topic/usagov">USAGov</a> </p> </div> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/usagov-fy2023-third-quarter-insights" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/Q3_2023_infographic_EN.png" class="hs-featured-image" alt="USAGov FY2023 Third Quarter Insights document with statistics"> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/usagov-fy2023-third-quarter-insights">USAGov's FY2023 third quarter insights</a></h2> </div> <div class="post-body clearfix"> <p> </p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> August 22, 2023 <span class="cs_more-link"><a class="more-link" 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