Reports | LiveChat Resources

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onclick="LCUA.sendEvent('Links-header', 'Click', 'Services');" href="/enterprise/professional-business-services/"> <i class="icon icon-experts2"></i>Professional Services</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'Developers');" href="https://developers.livechat.com/" target="_blank"> <i class="icon icon-developers"></i>API & Developers</a></li> <li><a onclick="LCUA.sendEvent('Links-header', 'Click', 'System status');" href="https://status.livechat.com/" target="_blank"> <i class="icon icon-status"></i>System Status</a></li> </ul> <div class="padding"></div> </div> </li> </ul> </nav> </div> </header> <div class="resources"> <hgroup class="headline"> <h1>Resources</h1> <h6> Materials and best practices you can use to improve your customer service. </h6> </hgroup> <div class="resources__wrapper"> <div class="resources__list"> <div class="resources__tile featured"> <a class="resources__tile__link" href="https://cdn.livechatinc.com/website/media/pdf/gen-z-communication-trends-report-2022.pdf"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2022/09/cover-report.png" title="Generation Z Communication Trends Report" alt="Generation Z Communication Trends Report" width="250"> </div> <h3 class="resources__title">Generation Z Communication Trends Report</h3> <span class="resources__category"> Customer service, Ebooks, Reports </span> <div class='resources__excerpt'>Grab a report based on 20 years of experience by LiveChat.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/customer-service-report/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2023/02/customer-service-report-2023.png" title="Customer Service Report" alt="Customer Service Report" width="250"> </div> <h3 class="resources__title">Customer Service Report</h3> <span class="resources__category"> Customer service, Reports </span> <div class='resources__excerpt'>Check out the interactive 2023 Customer Service Report by LiveChat based on data from over 33,000 companies and over 1,418,971,679 chats.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/livechat-resources/holiday-season-ecommerce-report/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2016/10/ecommerce-during-the-holiday-shopping-season-cover-res.png" title="Ecommerce During the Holiday Shopping Season" alt="Ecommerce During the Holiday Shopping Season" width="250"> </div> <h3 class="resources__title">Ecommerce During the Holiday Shopping Season</h3> <span class="resources__category"> Customer service, Reports </span> <div class='resources__excerpt'>Prepare your ecommerce website for the huge number of customes during the Holiday Shopping Season. See what to expect and how you can prepare your customer service for the busiest sales days of the year.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/customer-service/chat-greetings-efficiency-report/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/chat-greetings-efficiency-report.png" title="Chat Greetings Efficiency Report" alt="Chat Greetings Efficiency Report" width="250"> </div> <h3 class="resources__title">Chat Greetings Efficiency Report</h3> <span class="resources__category"> Customer service, Reports </span> <div class='resources__excerpt'>A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.</div> </a> </div> </div> <div class="resources__filters"> <ul> <li class="heading">Category</li> <li><a href="https://www.livechat.com/resources/" class="category-link" data-category="all-categories" id="all-categories">All categories</a></li><li><a href="https://www.livechat.com/resources/customer-service/" class="category-link " data-category="customer-service" id="customer-service">Customer service</a></li><li><a href="https://www.livechat.com/resources/ecommerce/" class="category-link " data-category="ecommerce" id="ecommerce">Ecommerce</a></li> </ul> <ul> <li class="heading">Types</li> <li><a href="/resources/ebooks/" class="category-link " data-category="ebooks" id="ebooks">Ebooks</a></li> <li><a href="/resources/infographics/" class="category-link " data-category="infographics" id="infographics">Infographics</a></li> <li><a href="/resources/reports/" class="category-link active" data-category="reports" id="reports">Reports</a></li> <li><a href="/resources/tools/" class="category-link " data-category="tools" id="tools">Tools</a></li> <li><a href="/resources/quizzes/" class="category-link " data-category="quizzes" id="quizzes">Quizzes</a></li> </ul> </div> </div> <section id="Try-LiveChat" class=""> <div class="wrapper"> <h2>Start <strong>free</strong> LiveChat trial!</h2> <h4>5-minute setup, test out the Team plan features for 14 days, no credit card required.</h4> <div id="sign_up"> <section class="Signup__wrapper"> <form action="https://accounts.livechat.com/signup" method="GET" class="LC-signup" novalidate data-parsley-validate> <input type="email" class="email" name="email" placeholder="Enter your business email" autocapitalize="none" value="" required data-parsley-remote data-parsley-remote-validator="not-a-client" data-parsley-remote-message="This email is already in use" data-parsley-required-message="Oops! 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class="icon-windows"></i><span class="text"> Windows</span></a> <a onclick="LCUA.sendEvent('Links-apps-footer', 'Click', 'Mac OS X');" href="/app/livechat-for-mac/"><i class="icon-mac"></i><span class="text"> macOS</span></a> <a onclick="LCUA.sendEvent('Links-apps-footer', 'Click', 'iPad');" href="/app/livechat-for-ipad/"><i class="icon-ipad"></i><span class="text"> iPad</span></a> <a onclick="LCUA.sendEvent('Links-apps-footer', 'Click', 'iPhone');" href="/app/livechat-for-iphone/"><i class="icon-iphone"></i><span class="text"> iPhone</span></a> <a onclick="LCUA.sendEvent('Links-apps-footer', 'Click', 'Android');" href="/app/livechat-for-android/"><i class="icon-android"></i><span class="text"> Android</span></a> </div> <div class="Footer__links"> <div class="column"> <h6> Product</h6> <ul class="links-list"> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Pricing');" href="/pricing/"> Pricing</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Benefits');" href="/benefits/"> LiveChat Benefits</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Tour');" href="/tour/"> Tour</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Features');" href="/features/"> Features</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Use Cases');" href="/use-cases/"> Use Cases</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Applications');" href="/app/"> App</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Marketplace');" href="/marketplace/"> Marketplace</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Updates');" href="/updates/"> Updates</a></li> </ul> </div> <div class="column"> <h6> Customers</h6> <ul class="links-list"> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Customers');" href="/customers/"> Customers</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Case Studies');" href="/customers/customer-stories/"> Case Studies</a></li> 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onclick="LCUA.sendEvent('Links-footer', 'Click', 'Contact');" href="/contact/"> Contact</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Investor Relations');" href="https://investor.livechatinc.com/" target="_blank"> Investor Relations</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Team');" href="/team/"> Team</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Affiliate program');" href="https://partners.livechat.com/" target="_blank"> Partner Program</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Press');" href="/press/"> Press</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Careers');" href="/careers/" target="_blank"> Careers</a></li> </ul> </div> <div class="column"> <h6> Legal</h6> <ul class="links-list"> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Terms of Use');" href="/legal/terms-of-use/"> Terms of Use</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Privacy Policy');" href="/legal/privacy-policy/"> Privacy Policy</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'Security');" href="/legal/security/"> Security</a></li> <li><a onclick="LCUA.sendEvent('Links-footer', 'Click', 'General Data Protection Regulation');" href="/legal/gdpr-faq/#main"> GDPR</a></li> </ul> </div> </div> <div class="Footer__links"> <h6 class="Footer__heading"> Follow Us on Social Media</h6> <div id="social"> <ul id="fans" itemscope itemtype="https://schema.org/Organization"> <link itemprop="url" href="https://www.livechat.com"> <li><a onclick="LCUA.sendEvent('Links-social-footer', 'Click', 'Twitter');" itemprop="sameAs" href="https://twitter.com/LiveChat" target="_blank" title="LiveChat on Twitter"><i class="icon icon-twitter"></i></a></li> <li><a onclick="LCUA.sendEvent('Links-social-footer', 'Click', 'LinkedIN');" itemprop="sameAs" href="https://www.linkedin.com/company/livechat/" target="_blank" title="LiveChat on LinkedIn"><i class="icon icon-linkedin"></i></a></li> <li><a onclick="LCUA.sendEvent('Links-social-footer', 'Click', 'Facebook');" itemprop="sameAs" href="https://www.facebook.com/livechat" target="_blank" title="LiveChat on Facebook"><i class="icon icon-facebook"></i></a></li> <li><a onclick="LCUA.sendEvent('Links-social-footer', 'Click', 'YouTube');" itemprop="sameAs" href="https://www.youtube.com/livechat?sub_confirmation=1" target="_blank" title="LiveChat on YouTube"><i class="icon icon-yt"></i></a></li> <li><a onclick="LCUA.sendEvent('Links-social-footer', 'Click', 'Instagram');" itemprop="sameAs" href="https://www.instagram.com/livechat/" target="_blank" title="LiveChat on Instagram"><i class="icon icon-instagram"></i></a></li> <li><a onclick="LCUA.sendEvent('Links-social-footer', 'Click', 'Pinterest');" itemprop="sameAs" href="https://www.pinterest.com/livechat/" target="_blank" title="LiveChat on Pinterest"><i class="icon icon-pinterest"></i></a></li> <li><a onclick="LCUA.sendEvent('Links-social-footer', 'Click', 'Slideshare');" itemprop="sameAs" href="https://www.slideshare.net/livechat" target="_blank" title="LiveChat on Slideshare"><i class="icon icon-slideshare"></i></a></li> <li><a onclick="LCUA.sendEvent('Links-social-footer', 'Click', 'Product Hunt');" itemprop="sameAs" href="https://www.producthunt.com/posts/livechat-2" target="_blank" title="LiveChat on Product Hunt"><i class="icon icon-producthunt"></i></a></li> </ul> </div> </div> <div class="Footer__links"> <h6 class="Footer__heading Footer__heading--signup"> Signup for LiveChat now</h6> <a class="footer_signup_link" onclick="LCUA.sendEvent('Sign up', 'go-to-signup', currentPageTitle + ' / Footer')" href="https://accounts.livechat.com/signup?source_id=footer_cta&source_type=website&source_url=https://www.livechat.com/resources/reports/" onclick="Stats.push();"> sign up</a> <p class="Footer__cookies-disclaimer"> We use cookies and similar technologies to enhance your 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