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Zoho Inventory - Online Marketplace & Shopping Cart Integrations
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class="edition-select-list-item" onclick="switchEdition('ae')"> <a href="javascript:void(0)"> <div class="edition-image-uae"></div> <div class="edition-label">U.A.E</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('uk')"> <a href="javascript:void(0)"> <div class="edition-image-uk"></div> <div class="edition-label">United Kingdom</div> </a> </div> <div class="edition-select-list-item" onclick="switchEdition('us')"> <a href="javascript:void(0)"> <div class="edition-image-us"></div> <div class="edition-label">United States</div> </a> </div> </div> </div> </div> </div> </div> <div class="mobile-version text-right"> <div class="col-lg-11 col-md-10 col-sm-10 search-box" style="z-index:1;"> <form action="/inventory/help/search/results.html" class="srchbox clearfix"> <input class="src-input no-print" name="search" placeholder="Search Document" type="text" value=""> </form> </div> </div> <div class="navbar-collapse collapse" id="help-main-menu"> <ul class="nav navbar-nav navbar-right nav-list-position"> <li ><a href="/inventory/kb/general-overview/" target="_blank">FAQ</a></li> <li><a href="/inventory/api/v1/" target="_blank">Developers</a></li> <li><a href="/inventory/support/" target="_blank">Resources</a></li> <li id="help-kb-signup-button"><a class="signin" href="https://accounts.zoho.com/signin?servicename=ZohoInventory&signupurl=https://www.zoho.com/inventory/signup?help.header" target="_blank">Sign In</a></li> </ul> </div> </div> <div class="mobile-search"> <form action="/inventory/help/search/results.html" class="srchbox clearfix"> <input class="src-input no-print" name="search" placeholder="Search Document" type="text" value=""> </form> </div> <div class="help-container" id="help-container"> <div class="help-sidebar" id="side-bar-group"> <div class="sidebar-close"> <span class="icon-close">x</span> CLOSE </div> <ul class="help-main-menu nav nav-pills nav-stacked"> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Getting Started</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/getting-started/sign-up.html">Access Zoho Inventory</a> </li> <li > <a href="/inventory/help/getting-started/login.html">Log In to Zoho Inventory</a> </li> <li > <a href="/inventory/help/getting-started/dashboard.html">The Dashboard</a> </li> <li > <a href="/inventory/help/getting-started/manage-organization.html">Manage Organizations</a> </li> <li > <a href="/inventory/help/getting-started/keyboard-shortcuts.html">Keyboard Shortcuts</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Settings</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/settings/settings-overview.html">Settings - Overview</a> </li> <li > <a href="/inventory/help/settings/organization-settings.html">Organization Profile</a> </li> <li > <a href="/inventory/help/settings/users.html">Users & Roles</a> </li> <li > <a href="/inventory/help/settings/preferences.html">Preferences</a> </li> <li > <a href="/inventory/help/settings/currencies.html">Currencies</a> </li> <li > <a href="/inventory/help/settings/sub-accounts.html">Sub Accounts</a> </li> <li > <a href="/inventory/help/settings/taxes.html">Taxes</a> </li> <li > <a href="/inventory/help/settings/reporting-tags.html">Reporting Tags</a> </li> <li > <a href="/inventory/help/settings/templates.html">PDF Templates</a> </li> <li > <a href="/inventory/help/settings/emails.html">Emails</a> </li> <li > <a href="/inventory/help/settings/reminders.html">Reminders</a> </li> <li > <a href="/inventory/help/settings/automation.html">Automation</a> </li> <li > <a href="/inventory/help/settings/connections.html">Connections</a> </li> <li > <a href="/inventory/help/web-tabs/index.html">Web Tabs</a> </li> <li > <a href="/inventory/help/settings/incoming-webhooks.html">Incoming Webhooks</a> </li> <li > <a href="/inventory/help/import-export/data-backup.html">Data Backup</a> </li> <li > <a href="/inventory/help/subscription/subscription.html">Subscription</a> </li> <li > <a href="/inventory/help/settings/privacy-and-security.html">Privacy & Security</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Documents</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/documents/documents.html">Documents - Overview</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Warehouses</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/warehouses/warehouses-overview.html">Overview</a> </li> <li > <a href="/inventory/help/warehouses/warehouse-operations.html">Warehouse Operations</a> </li> <li > <a href="/inventory/help/warehouses/transfer-orders.html">Transfer Orders</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Customers & Vendors</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/contacts/contacts-overview.html">Overview</a> </li> <li > <a href="/inventory/help/contacts/contact-details-page.html">Details Page</a> </li> <li > <a href="/inventory/help/contacts/manage-contacts.html">Manage Customers & Vendors</a> </li> <li > <a href="/inventory/help/contacts/customer-credit-limit.html">Customer Credit Limit</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Items, Groups and Composites</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/items/items-overview.html">Items</a> </li> <li > <a href="/inventory/help/items/item-groups.html">Item Groups</a> </li> <li > <a href="/inventory/help/items/composite-items.html">Composite Items</a> </li> <li > <a href="/inventory/help/items/item-managing.html">More Actions on Items</a> </li> <li > <a href="/inventory/help/items/item-details.html">Item Details Page</a> </li> <li > <a href="/inventory/help/items/saleschannel-items.html">Sales Channel Items</a> </li> <li > <a href="/inventory/help/items/stock-counts.html">Stock Counts</a> </li> <li > <a href="/inventory/help/items/item-categories.html">Item Categories</a> </li> <li > <a href="/inventory/help/items/price-list.html">Price Lists</a> </li> <li > <a href="/inventory/help/items/inventory-adjustments.html">Inventory Adjustments</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Bin Locations</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/bin-locations/index.html">Bin Locations</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Advanced Inventory Tracking</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/advanced-inventory-tracking/batch-tracking.html">Batch Tracking</a> </li> <li > <a href="/inventory/help/advanced-inventory-tracking/serial-number-tracking.html">Serial Number Tracking</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Retainer Invoices</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/retainer-invoices/index.html">Overview</a> </li> <li > <a href="/inventory/help/retainer-invoices/manage-retainer-invoices.html">Manage Retainer Invoices</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Sales Orders</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/sales-orders/sales-orders-overview.html">Sales Orders Overview</a> </li> <li > <a href="/inventory/help/sales-orders/sales-order-creation.html">Creating Sales Orders</a> </li> <li > <a href="/inventory/help/sales-orders/sales-order-managing.html">Managing Sales Orders</a> </li> <li > <a href="/inventory/help/sales-orders/other-actions.html">More Actions</a> </li> <li > <a href="/inventory/help/sales-orders/packages.html">Packages</a> </li> <li > <a href="/inventory/help/sales-orders/package-geometry.html">Package Geometry</a> </li> <li > <a href="/inventory/help/sales-orders/shipments.html">Shipments</a> </li> <li > <a href="/inventory/help/sales-orders/sales-order-cycle.html">Sales Order Cycle</a> </li> <li > <a href="/inventory/help/sales-orders/sales-persons.html">Salespersons</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Invoices</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/invoice/index.html">Invoices Overview</a> </li> <li > <a href="/inventory/help/invoice/record-payment.html">Recording Payments</a> </li> <li > <a href="/inventory/help/invoice/more-actions.html">More Actions</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Picklists</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/picklist/index.html">Picklist - Overview</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Payments Received</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/payments-received/payments-received.html">Payments Received</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Sales Returns</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/sales-returns/sales-returns-overview.html">Overview</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Purchase Transactions</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/purchase-orders/purchase-orders-overview.html">Purchase Transactions - Overview</a> </li> <li > <a href="/inventory/help/purchase-orders/purchase-order-creation.html">Managing Purchase Orders</a> </li> <li > <a href="/inventory/help/purchase-orders/purchase-import-export.html">Importing & Exporting purchases</a> </li> <li > <a href="/inventory/help/purchase-orders/purchase-receive.html">Purchase Receives</a> </li> <li > <a href="/inventory/help/purchase-orders/bills.html">Bills</a> </li> <li > <a href="/inventory/help/purchase-orders/other-actions.html">More Actions</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Payments Made</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/payments-made/payments-made.html">Payments Made</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Vendor Credits</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/vendor-credits/index.html">Overview - Vendor Credits</a> </li> <li > <a href="/inventory/help/vendor-credits/functions.html">Basic Functions in Vendor Credits</a> </li> <li > <a href="/inventory/help/vendor-credits/manage.html">Manage Vendor Credits</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Dropshipment</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/drop-shipments/drop-shipments.html">Dropshipment</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Backorder</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/backorder/backorders.html">Backorder</a> </li> </ul> </li> <li class="nested-menu "> <b class="sub-menu-arrow pull-right line-arrow right "></b> <a class="sub-menu-trigger" href="javascript:;">Transaction Approval</a> <ul class="sub-menu nav nav-stacked" > <li > <a href="/inventory/help/transaction-approval/transaction-approval.html">Overview</a> </li> <li > <a href="/inventory/help/transaction-approval/transaction-approval-process.html">Approval Process</a> </li> <li > <a 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class="product-logo to-print" translate="no"><img src="/inventory/images/inventory-icon-default.svg?v=2"/>Inventory</h2> <h1 id="integrations-to-online-marketplaces">Integrations to Online Marketplaces</h1> <p>Zoho Inventory has an advanced integration system that allows you to connect your business with popular online sales channels and shopping carts like Amazon, Etsy, eBay and Shopify so you can expand your business to a wider consumer market.</p> <div class="embed video-player"> <iframe class="youtube-player" type="text/html" src="//www.youtube-nocookie.com/embed/kVuxnIXBPhQ?rel=0" frameborder="0" allowfullscreen></iframe> </div> <h3 id="page-overview">Page Overview</h3> <ul> <li><a href="#prerequisites">Prerequisites</a></li> <li><a href="#why-go-for-online-marketplaces-and-carts">Why go for online marketplaces & shopping carts?</a></li> <li><a href="#marketplace-workflow">Marketplace workflow</a></li> <li><a href="/inventory/help/items/saleschannel-items.html">Sales Channel Items</a></li> <li><a href="#marketplaces">Marketplaces</a></li> <li><a href="#shopping-carts">Shopping Carts</a></li> </ul> <h3 id="prerequisites">Prerequisites</h3> <ul> <li>The currency you deal with in your marketplace must be the same as your base currency.</li> <li>The tax involved(sales tax, VAT, etc) must be enabled before integration.</li> <li>The items to be synced must be added to the marketplace store before hand bearing the same SKUs that they will have inside Zoho Inventory. If a particular marketplace or shopping cart does not support SKUs in that case, please ensure that the item names are identical between the item inside the sales channel and the one in Zoho Inventory.</li> <li>You can add new items to the marketplace/shopping cart and have them added to Zoho Inventory but not the other way round.</li> </ul> <h3 id="why-go-for-online-marketplaces-and-carts">Why go for online marketplaces & shopping carts?</h3> <img alt="Zoho Inventory Integrated Marketplaces" src="/inventory/help/images/market-places/marketplaces.png" width="600" /> <ul> <li>Skyrocket your sales using popular online sales channels. Exponentially increase your stock flow and market presence thus, making strides towards rapid expansion and sustainable growth.</li> <li>Your stock on hand will be automatically updated across all the online sales channels that you are integrated with, whenever there is a change in its stock level inside Zoho Inventory.</li> <li>A sales order will be automatically generated in Zoho Inventory for an unfulfilled sale made in any of the channels.</li> <li>New customers are detected and their contact details are saved automatically in Zoho Inventory whenever a sales order is received from any of the online sales channels.</li> <li>The shipment tracking information (tracking ID and carrier name) is automatically updated to your marketplaces when you create a shipment for an online sales order in Zoho Inventory.</li> </ul> <h3 id="marketplace-workflow">Marketplace workflow</h3> <p><img src="/inventory/help/images/flow/zom-saleschannel-flow.png" alt="Saleschannel integration"></p> <h3 id="marketplaces">Marketplaces</h3> <ul> <li><a href="/inventory/help/marketplaces/amazon.html">Amazon</a></li> <li><a href="/inventory/help/marketplaces/etsy.html">Etsy</a></li> <li><a href="/inventory/help/marketplaces/ebay-us.html">eBay US</a></li> <li><a href="/inventory/help/marketplaces/ebay-uk.html">eBay UK</a></li> </ul> <h3 id="shopping-carts">Shopping Carts</h3> <ul> <li><a href="/inventory/help/integrations/commerce-integration.html">Zoho Commerce</a></li> <li><a href="/inventory/help/marketplaces/shopify.html">Shopify</a></li> </ul> <p><strong>Note:</strong></p> <ul> <li> <p>The scope of each <a href="/inventory/kb/marketplace-integration/marketplace-edition-support.html" target="_blank">online marketplace is restricted to certain regions</a>. Hence, based on the edition you’re using, you can only integrate with marketplaces supported for the particular egion.</p> </li> <li> <p>If you are using the <em>.com.cn</em> domain and your organization’s base currency is USD, you’ll have access to Amazon US, eBay US and Shopify integrations.</p> </li> <li> <p>If you are using the <em>.com.cn</em> domain and your organization’s base currency is anything other than USD, only Shopify is supported and no marketplace integration is available.</p> </li> </ul> <hr> <div class="lp-redirection"> <div class="lp-icon-section"> <svg viewBox="0 0 512 512" class="bulb-icon"><path d="M244 337.6c-2.6 0-5.2-.8-7.6-2.4-6.7-4.5-8.7-14.1-4.5-21.4l17.9-30.8-15.9-10.8c-3.2-2.2-5.5-5.7-6.3-9.7-.8-4-.2-8.2 1.8-11.7l29-50.1c4.2-7.2 13-9.4 19.7-4.9 6.7 4.6 8.7 14.1 4.5 21.4l-21.4 37 15.9 10.8c3.2 2.2 5.5 5.7 6.3 9.7.8 4 .2 8.2-1.8 11.7l-25.5 43.9c-2.7 4.8-7.4 7.3-12.1 7.3"/><path d="M282 462.5h-41.5c-15.2 0-29.3-6.9-38.6-18.8l-.4-.6c-6.9-9.1-10.7-20.6-10.7-32.4v-14.1c0-18.9-8.2-36.9-22.4-49.4-29.7-26-46.8-63.7-46.8-103.5 0-36.2 13.8-70.3 38.9-96.1 25.1-25.7 58.5-40.1 94.1-40.5 35.9-.4 70 13.7 95.8 39.7 25.9 26 40.1 60.4 40.1 96.8 0 39.7-17 77.4-46.7 103.4-11 9.6-20.1 42.6-23.1 53.5-2.2 7.8-10.1 12.3-17.8 10.2-7.7-2.2-12.2-10.3-10-18.1 10.3-37.2 19.6-56.8 32-67.7 23.3-20.4 36.6-50 36.6-81.2 0-28.6-11.2-55.6-31.5-76-20.1-20.2-46.3-31.2-74.1-31.2h-1.1c-28 .3-54.2 11.6-73.9 31.8-19.7 20.2-30.5 47-30.5 75.4 0 31.3 13.4 60.9 36.8 81.3 20.6 18 32.5 44.1 32.5 71.6v14.1c0 5.3 1.7 10.5 4.8 14.5 0 .1.1.1.1.2l.1.1c3.7 4.8 9.7 7.7 15.9 7.7H282c8 0 14.4 6.6 14.4 14.7s-6.4 14.6-14.4 14.6m-13.6 48h-24.9c-9 0-16.4-6.4-16.4-14.4s7.3-14.4 16.4-14.4h24.9c9 0 16.4 6.4 16.4 14.4s-7.3 14.4-16.4 14.4M251.2 78.3c-8 0-14.4-6.3-14.4-14.1V15.6c0-7.8 6.4-14.1 14.4-14.1s14.4 6.3 14.4 14.1v48.6c0 7.8-6.4 14.1-14.4 14.1m173.7 124.9c-5.4 0-10.7-3-13.4-8.3-4-7.7-1.3-17.3 6.1-21.4l46.3-26c7.4-4.2 16.7-1.3 20.7 6.4s1.3 17.3-6.1 21.4l-46.3 26c-2.3 1.3-4.8 1.9-7.3 1.9m-337.8 9.6c-2.5 0-4.9-.6-7.3-1.9l-46.3-26c-7.4-4.2-10.2-13.8-6.1-21.4 4-7.7 13.3-10.5 20.7-6.4l46.3 26c7.4 4.2 10.2 13.8 6.1 21.4-2.8 5.3-8 8.3-13.4 8.3"/></svg> </div> <div class="lp-redirection-text"> Zoho Inventory offers you one central platform to organize your <strong><a class="redirection-link" href="/inventory/multichannel-selling-software?utm_source=HelpDocRedirection&utm_medium=Website" target="_blank" rel="noopener noreferrer">multichannel selling</a></strong> </div> </div> </div> <div id="scroll-top-navigator" class="scroll-top text-center scroll-hidden no-print"> <div class="bg-img"></div> TOP </div> <div id="zom-app-popup" class="popup-banner scroll-hidden no-print"> <div style="position: relative;"> <div id="popup-close" class="popup-close-btn"> <img alt="Zoho Inventory" src="/inventory/help/images/common/close.svg"> </div> <img class="popup-img-style" alt="Zoho Inventory" src="/inventory/images/inventory-logo-new-white.svg"> <p class="popup-text-style">Simplifying inventory and order management</p> <div> <a class="btn zom-btn-filled zom-access" id="banner-signup-button" href="/inventory/signup?utm_source=help&utm_medium=popup" target="_blank" rel="noopener noreferrer"> SIGN UP - IT'S FREE </a> </div> </div> </div> <div id="zom-app-popup-signed" class="popup-banner scroll-hidden no-print signed"> <div style="position: relative;"> <div id="popup-close-signed" class="popup-close-btn"> <img alt="Zoho Inventory" src="/inventory/help/images/common/close.svg"> </div> <img class="support-agent" alt="Zoho Inventory" src="/inventory/help/images/common/support-agent.png"> <img class="popup-img-style" alt="Zoho Inventory" src="/inventory/images/inventory-logo-new-white.svg"> <p class="popup-text-style">Cannot find what you're looking for?</p> <p class="popup-text-style popup-text-font">We're just a call away.</p> <div> <a class="btn zom-btn-filled zom-access" href="https://assist.zohobookings.com/#/customer/zohoinventorycall?Source=help_docs" target="_blank" rel="noopener noreferrer" style="font-size: 12px !important; 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