Odoo Helpdesk

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<li><a class="dropdown-item" href="/app/field-service">Field Service</a></li> <li><a class="dropdown-item" href="/app/helpdesk">Helpdesk</a></li> <li><a class="dropdown-item" href="/app/planning">Planning</a></li> <li><a class="dropdown-item" href="/app/appointments">Appointments</a></li> </ul> </div> <div class="col-md-3 o_productivity_apps "> <div class="o_nav_app_family">Productivity</div> <ul> <li><a class="dropdown-item" href="/app/discuss">Discuss</a></li> <li><a class="dropdown-item" href="/app/approvals">Approvals</a></li> <li><a class="dropdown-item" href="/app/iot">IoT</a></li> <li><a class="dropdown-item" href="/app/voip">VoIP</a></li> <li><a class="dropdown-item" href="/app/knowledge">Knowledge</a></li> <li><a class="dropdown-item" href="/app/whatsapp">WhatsApp</a></li> </ul> </div> </div> </div> <span class="o_store_link d-md-flex justify-content-md-center"> <a class="mx-md-3 px-3 dropdown-item" href="https://apps.odoo.com/apps/modules"><i class="fa fa-cube fa-fw me-2"></i>Third party apps</a> <a class="mx-md-3 px-3 dropdown-item" href="/app/studio"><i class="fa fa-pencil fa-fw me-2"></i>Odoo Studio</a> <a href="https://www.odoo.sh" class="mx-md-3 px-3"><i class="fa fa-cloud fa-fw me-2"></i>Odoo Cloud Platform</a> </span> </div> </li> <span class="border-end border-default me-lg-2 d-none d-md-inline"></span> <li role="presentation" class="nav-item"> <a role="menuitem" href="/app/helpdesk" class="nav-link active"> <span>Overview</span> </a> </li> <li role="presentation" class="nav-item"> <a role="menuitem" href="/app/helpdesk-features" class="nav-link "> <span>Features</span> </a> </li> </ul> </div> </header> <main> <div id="wrap" class="oe_structure x_wd"> <section class="s_wd_hero_banner pt-4 pt-lg-6 pb-3 pb-lg-5 text-lg-center" data-name="Hero Banner" data-snippet="s_wd_hero_banner"> <div class="container"> <div class="row justify-content-center"> <div class="col-lg-10 col-xl-8"> <h1 class="display-1 mb-5">Your support team deserves an upgrade</h1> <p class="lead mb-5"><strong>Odoo Helpdesk</strong> - the ticketing platform that supports your team, so they can support your customers. Say goodbye to complicated and embrace a new era of seamless, efficient, and customer-centric support with Odoo. </p> <a class="btn btn-primary m-2" href="/trial?selected_app=helpdesk">Start now - It's free</a><div class="o_schedule_demo "> <a target="_blank" href="/appointment/?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="btn btn-light m-2"> Schedule a demo </a> </div> <br/> <small>Free, forever, with unlimited users. <a href="#" data-bs-toggle="tooltip" data-bs-placement="right" data-bs-delay="0" title="Your first app is always free with Odoo, including free hosting & support. You'll only have to pay if you install more applications.">See why</a></small> </div> </div> </div> </section> <section class="s_wd_hero_image bg-200 o_colored_level pt-5 pb-8" data-name="Hero Image" data-snippet="s_wd_hero_image" data-oe-shape-data="{'shape':'illustration/doodle/01'}"> <div class="o_we_shape o_shape_show_mobile o_illustration_doodle_01"></div> <div class="container"> <div class="row justify-content-center"> <div class="col-xl-10 x_wd_corner_highlight"> <div class="s_panel_video position-relative" data-video-id="LWAmieWpOTw"> <a href="#" class="btn_video_play d-block"> <img src="https://odoocdn.com/openerp_website/static/src/img/apps/helpdesk/helpdesk-dashboard.webp" class="img-thumbnail" alt="Helpdesk - Dashboard" loading="lazy"/> <img src="https://odoocdn.com/openerp_website/static/src/img/graphics/play.svg" class="x_wd_video_play_icon" alt="" loading="lazy"/> </a> </div> </div> </div> </div> </section> <section class="bg-100 py-5 py-lg-7 text-center"> <div class="container"> <div class="row justify-content-center"> <div class="col-lg-10"> <h2 class="mb-5">Track, prioritize, and solve customer tickets.</h2> <p class="mb-5">Organize your tickets the way you want with the amazing kanban view. <br class="d-none d-sm-block"/>Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.</p> <img class="img-fluid" src="https://odoocdn.com/openerp_website/static/src/img/apps/helpdesk/helpdesk-tickets-overview.webp" alt="Helpdesk - Tickets overview" loading="lazy"/> </div> </div> </div> </section> <section class="pt96 pb48 text-center"> <div class="container"> <h2>Multi Channels, Out-of-the-box.</h2> <h4 class="mb-5">Get in touch with your customers where they are.</h4> <div class="row justify-content-center"> <div class="col-md-6 col-lg-4 pb48"> <i class="fa fa-2x fa-envelope bg-white text-o-color-6 shadow rounded-circle mb-4"></i> <h5>Email</h5> <p>New incoming emails create tickets automatically.</p> </div> <div class="col-md-6 col-lg-4 pb48"> <i class="fa fa-2x fa-file-text bg-white text-o-color-6 shadow rounded-circle mb-4"></i> <h5>Website Form</h5> <p>Qualify your customers queries with a customizable website form.</p> </div> <div class="col-md-6 col-lg-4 pb48"> <i class="fa fa-2x fa-comments bg-white text-o-color-6 shadow rounded-circle mb-4"></i> <h5>Live Chat</h5> <p>Use the Live Chat plugin on your website to instantly engage visitors.</p> </div> </div> </div> </section> <section class="pt96 pb96"> <div class="container"> <div class="row align-items-center"> <div class="col-lg-7 pb48"> <h2>Optimized for productivity</h2> <h4 class="mb-4">SLAs, Automation, Templates, and Canned Responses.</h4> <ul> <li class="mb-2">Create your SLA rules and let Odoo take action automatically.</li> <li class="mb-2">Automate emails or actions at different stages of ticket resolution.</li> <li class="mb-2">Define dynamic email templates to automate the most common responses.</li> <li class="mb-2">Escalate tickets to your manager in just a click.</li> <li class="mb-2">Invite experts into a live discussion.</li> <li class="mb-2">Use canned responses in live chat for instant answers.</li> </ul> </div> <div class="col-lg-5 pb48"> <img src="//odoocdn.com/web/image/25283223/helpdesk-3.png" alt="Odoo Helpdesek ticket analysis" class="img-thumbnail" loading="lazy"/> </div> </div> </div> </section> <section class=" o_bg_cover o_bg_no-repeat" style="background-image: url('//odoocdn.com/web/image/3090527');background-position: left center;"> <div class="d-md-none position-absolute top-0 h-100 w-100 bg-white"></div> <div class="container"> <div class="row justify-content-center"> <div class="col-md-7 offset-md-4 col-lg-6 col-xl-5 pt120 pb120"> <h2>Sell support contracts</h2> <h4 class="mb-4">Sell, renew, and upsell easily.</h4> <p>Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.</p> </div> </div> </div> </section> <section class="pt96 text-center"> <div class="container"> <h2>Provide smarter self-service</h2> <h4 class="mb-4">Built-in customer knowledge base.</h4> <p>Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.<br/>Develop a community around your product with the forum.</p> <div class="row justify-content-center"> <div class="col-lg-7"> <img src="//odoocdn.com/web/image/3090531" class="img-thumbnail" alt="" loading="lazy"/> </div> </div> </div> </section> <section class="pt96 pb96"> <div class="container"> <div class="row align-items-center justify-content-center flex-wrap-reverse"> <div class="col-lg-5 pb48"> <img src="//odoocdn.com/web/image/24786968/close-ticket.jpg" alt="Odoo Helpdesk - Close a ticket" class="img-thumbnail" loading="lazy"/> </div> <div class="col-lg-6 offset-lg-1 pb48"> <h2>Allow customers to <br/>close their tickets</h2> <h4 class="mb-4">Grant autonomy. 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</a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ro_RO/app/helpdesk" data-url_code="ro_RO" title=" română"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/ro.png?height=25" alt="" loading="lazy"/> <span class=""> română</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ru_RU/app/helpdesk" data-url_code="ru_RU" title=" русский язык"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/ru.png?height=25" alt="" loading="lazy"/> <span class=""> русский язык</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/sk_SK/app/helpdesk" data-url_code="sk_SK" title=" Slovenský jazyk"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/sk.png?height=25" alt="" loading="lazy"/> <span class=""> Slovenský jazyk</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/sl_SI/app/helpdesk" data-url_code="sl_SI" title=" slovenščina"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/si.png?height=25" alt="" loading="lazy"/> <span class=""> slovenščina</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/es/app/helpdesk" data-url_code="es" title=" Español (América Latina)"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/419.png?height=25" alt="" loading="lazy"/> <span class=""> Español (América Latina)</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/es_ES/app/helpdesk" data-url_code="es_ES" title=" Español"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/es.png?height=25" alt="" loading="lazy"/> <span class=""> Español</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/th_TH/app/helpdesk" data-url_code="th_TH" title=" ภาษาไทย"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/th.png?height=25" alt="" loading="lazy"/> <span class=""> ภาษาไทย</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/tr_TR/app/helpdesk" data-url_code="tr_TR" title=" Türkçe"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/tr.png?height=25" alt="" loading="lazy"/> <span class=""> Türkçe</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/uk_UA/app/helpdesk" data-url_code="uk_UA" title=" українська"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/ua.png?height=25" alt="" loading="lazy"/> <span class=""> українська</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/vi_VN/app/helpdesk" data-url_code="vi_VN" title=" Tiếng Việt"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/vn.png?height=25" alt="" loading="lazy"/> <span class=""> Tiếng Việt</span> </a> </div> </div> </div> <hr class="mt-3 mb-4"/> <p class="small text-muted">Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.</p> <p class="small text-muted mb-4">Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.</p> <div class="o_footer_social_media mb-4"> <a target="_blank" href="https://www.facebook.com/odoo" class="me-3"><i class="fa fa-fw fa-facebook"></i></a> <a target="_blank" href="https://twitter.com/Odoo" class="me-3"><i class="fa fa-fw fa-twitter"></i></a> <a target="_blank" href="https://www.linkedin.com/company/odoo" class="me-3"><i class="fa fa-fw fa-linkedin"></i></a> <a target="_blank" href="https://github.com/odoo/odoo" class="me-3"><i class="fa fa-fw fa-github"></i></a> <a target="_blank" href="https://www.instagram.com/odoo.official" class="me-3"><i class="fa fa-fw fa-instagram"></i></a> <a target="_blank" href="https://www.tiktok.com/@odoo" class="me-3"><i class="fa fa-fw fa-tiktok"></i></a> <a 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