LogMeIn Rescue: Enterprise Remote Support Software

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class="rescue-header__mobile-nav"></div> </header> </div> <div class="hero-photo hero-photo--hex hero-photo--dark hero-photo--homepage"> <style type="text/css"> .hero-photo { background-image: url(//logmeincdn.blob.core.windows.net/sc-rescue19media/2024-10-30--214555/images/rescue-hero-angled-divider-overlay.svg), url(//logmeincdn.blob.core.windows.net/sc-rescue/-/media/527d89da811e4aed935409ca9a59a4d1.png), url(//logmeincdn.blob.core.windows.net/sc-rescue19media/2024-10-30--214555/images/rescue-hero-gradient-background.jpg); } </style> <style type="text/css" media="(max-width:768px)"> .hero-photo { background-image: url(//logmeincdn.blob.core.windows.net/sc-rescue19media/2024-10-30--214555/images/rescue-hero-angled-divider-overlay.svg), url(//logmeincdn.blob.core.windows.net/sc-rescue19media/2024-10-30--214555/images/rescue-hero-gradient-background.jpg); } </style> <div class="hero-photo__content"> <div class="hero-photo__copy"> <h1 class="hero-photo__title"> Remote IT support software as tough as you are  </h1> <p class="hero-photo__description"> Increasing security threats? Limited resources? Our enterprise remote support software is built to beat every challenge. </p> <style> .cta-button-container { margin-top: 60px; display: flex; gap: 30px; white-space: nowrap; font-size: 1.5rem; } .cta-button { background-color: #0062ff; color: white; height: 50px; display: inline-flex; justify-content: center; align-items: center; padding: 0 50px; border-radius: 25px; text-decoration: none; } .cta-button.cta-button--outline { background-color: white; border: 2px solid #0062ff; color: #0062ff; } .cta-button:hover { border-color: #00567a; background-color: #00567a; color: white; text-decoration: none; } @media (max-width: 768px) { .cta-button-container { flex-direction: column; } } @media (max-width: 1024px) { .cta-button { white-space: normal; min-height: 50px; height: auto; } } `</style> <div class="cta-button-container"> <a class="cta-button" href="/trial" class="button" data-cta="auto" data-cta-name="Start a Free Trial">Start a Free Trial</a> <a class="cta-button cta-button--outline" href="/request-a-demo" class="button button--outline " data-cta="auto" data-cta-name="Get a Demo">Get a Demo</a> </div> </div> </div> </div> <div class="section-wrapper" style="background-color: #F5F5F4;"> <div class="full-bleed"> <div class="full-bleed__content "> <div class="full-bleed__header"> <h2 class="full-bleed__content-title" style="">Your remote support bar is high. So is ours.</h2> <h3 class="full-bleed__content-sub-title" style="">Rescue’s remote support software saved both time and money for customers. But don’t take our word for it. Over a period of three years, a Forrester Total Economic Impact™ study found:</h3> </div> <div class="three-column" style=""> <div class="three-column__content"> <div class="three-column-content__image-wrapper"> <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/63c8472fa53e4fbe995378124865a748.svg?la=en&hash=4F7F39B41810BBBEF248D0D9290BC7AC" alt="Three hundred ninety-five percent." loading="lazy" /> </div> <h3>total ROI – payback on investment in less than 6 months</h3> </div> <div class="three-column__content"> <div class="three-column-content__image-wrapper"> <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/8bcd82aae8c14416b47e830e263d896c.svg?la=en&hash=C91F6511A71BE6D45AB3E0620BC3D9E8" alt="Fifty percent." loading="lazy" /> </div> <h3>less time to complete service tickets when technicians use Rescue</h3> <p /> <p /> <p /> <p> <em>*A commissioned study conducted by Forrester Consulting, 2023</em></p> </div> <div class="three-column__content"> <div class="three-column-content__image-wrapper"> <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/a7918f6c14e84dffa66414516d399f82.svg?la=en&hash=98D607C53315E3ADA2475F06CDDA17A6" alt="Thirty-five percent." loading="lazy" /> </div> <h3>faster customer issue resolutions when support agents use Rescue</h3> </div> </div> <div class="three-column__cta"> <a href="/resources/total-economic-impact-study" class="button" data-cta-name="Get the Forrester Study" data-cta="1" data-component-name="Feature Content 3Cols" >Get the Forrester Study</a> </div> </div> </div> </div> <div class="section-wrapper section-wrapper--reverse" style="background-color:#FFFFFF;"> <div class="two-column" > <div class="two-column__content two-column__content--center " style="color:#041C2C;"> <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/27e857cf3369459589d2e680a0f265d3.png?la=en&h=736&w=1116&hash=17FFC4BE031A0D98449464EFF87DECC6" class="section-image " alt="Connect to Rescue in seconds to any mobile device or computer." loading="lazy" style="" /> </div> </div> <div class="two-column" > <div class="two-column__content " > <h2>One-click, any-device access </h2> <p>Start a remote support session in seconds on any mobile device, tablet or computer with LogMeIn Rescue. IT teams can support employees or customers on platforms including <a href="/solutions/ios-remote-support">iOS</a>, <a href="/solutions/remote-support-android">Android</a>, Mac, Windows, Chromebook and <a href="/solutions/linux-remote-support">Linux</a>. Quickly pull system information, remote control, push device configurations – even integrate with apps – on any device, in or outside the network.</p> <p> <a href="/remote-support-features/remote-support" class="button button--outline button--mobile-left" data-cta-name="Explore Remote Support" data-cta="1" data-component-name="Feature Content 2Cols" >Explore Remote Support</a> </p> </div> </div> </div> <div class="section-wrapper " style="background-color:#FFFFFF;"> <div class="two-column" > <div class="two-column__content " > <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/032616515e9b4970b2ba6458d920dbd5.png?la=en&h=760&w=1116&hash=671A1046FA4A1CD3AD5454829E1EE24A" class="section-image " alt="UI showing Rescue’s Admin Center dashboard and security features." loading="lazy" style="" /> </div> </div> <div class="two-column" > <div class="two-column__content " > <h2>Industry-leading security</h2> <p>Stay ahead of threats and shield your business with banking-grade security with LogMeIn Rescue. Ensure airtight security across your enterprise with advanced features like permission-based security and controls, PIN code validation and IP restrictions, data residency and storage customization – plus the protection you expect from SSO, AD Sync and 256-bit AES encryption.</p> <p> <a href="/remote-support-features/security" class="button button--outline button--mobile-left" data-cta-name="Provide Secure Support" data-cta="1" data-component-name="Feature Content 2Cols" >Provide Secure Support</a> </p> </div> </div> </div> <div class="section-wrapper section-wrapper--reverse" > <div class="two-column" > <div class="two-column__content two-column__content--center " style="color:#041C2C;"> <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/82b5448184a9421790e01638fd0645b8.png?la=en&h=736&w=1116&hash=40F160AA26B2F8E75FCF703438B59C61" class="section-image " alt="Help agents and employees get more done with Rescue." loading="lazy" style="" /> </div> </div> <div class="two-column" > <div class="two-column__content " > <h2>Game-changing efficiency</h2> <p>Centralized processes and seamless integrations ensure agents and employees can tackle any issue – fast. Rescue's comprehensive remote support software lets <a href="/enable-remote-work/what-is-it-help-desk">help desk</a> technicians identify and deliver effective resolutions without interruptions – even on inactive devices.</p> <p> <a href="/remote-support-features/integrations-and-apis" class="button button--outline button--mobile-left" data-cta-name="Make Support Simpler" data-cta="1" data-component-name="Feature Content 2Cols" >Make Support Simpler</a> </p> </div> </div> </div> <div class="section-wrapper " > <div class="two-column" > <div class="two-column__content " > <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/73540339cbd44bd5b5276365e08ac596.png?la=en&h=736&w=1116&hash=09F5F4EB538E4E7F37DF4DA672AD9EEF" class="section-image " alt="A customizable calling card." loading="lazy" style="" /> </div> </div> <div class="two-column" > <div class="two-column__content " > <h2>Brand customization </h2> <p>Take control of how your customers experience remote desktop support. With a customizable interface for enterprises, you can personalize every inch of customer support – from your calling card and chat tool, to the SDK and mobile support app experience.</p> <p> <a href="/remote-support-features/customization-and-branding" class="button button--outline button--mobile-left" data-cta-name="Customize Your Experience" data-cta="1" data-component-name="Feature Content 2Cols" >Customize Your Experience</a> </p> </div> </div> </div> <div class="section-wrapper " style="background-image:url('//logmeincdn.blob.core.windows.net/sc-rescue/-/media/cc519d513bed44638d5ae998eba74e32.svg');"> <div class="full-bleed"> <div class="full-bleed__content" style="color:#041C2C;"> <h2 class="full-bleed__content-title" >Rethink IT administration </h2> <h3 class="full-bleed__content-sub-title" >Get everything you need to evaluate and securely manage your help desk – all in one place with LogMeIn Rescue.</h3> <div class="full-bleed__content-copy"> <p>Experience remote support software built with simple IT administration in mind. With features like centralized permissioning for administrators and technicians, Active Directory Sync to prevent task duplication, session recording for audits and compliance, live reporting and more, you can get – and keep – everyone up and running the easy way.</p> </div> <p> <a href="/remote-support-features/admin-and-reporting" class="button button--outline" data-cta-name="Streamline Workflows" data-cta="1" data-component-name="Feature Content FullBleed" >Streamline Workflows</a> </p> </div> <div class="full-bleed__image-box"> <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/0c3b99cd38c14b3aac467176d662ab2f.png?la=en&h=736&w=2292&hash=D296EB9C3A6F49B6D16A67A6E7C9A550" class="full-bleed__image-box full-bleed__image-box--center-bottom" alt="A man using Rescue remote support from his phone." loading="lazy" style="" /> </div> </div> </div> <div class="section-wrapper" style="background: #DAEAEC"> <div class="logo-bar"> <img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/54afad09dcae4b0fbf28926f56b18fd9.png?la=en&h=248&w=1799&hash=12A7A675A0594CEA96505BD77DC3B863" alt="Award-winning remote support software. Images of G2 and Trust Radius award badges." loading="lazy" /> </div> </div><div class="section-wrapper"> <div class="full-bleed__copy"> <div class="full-bleed__copy-content"> <h2>See how customers drive better outcomes with an enterprise IT support solution</h2> <p>No matter how big your enterprise is – or how fast it grows – your remote support software should scale with you. Here’s how LogMeIn Rescue is helping customers increase efficiency and save time and money beyond the help desk:</p> </div> <div class="full-bleed__copy-img"> <div class="trusted"> <span class="trusted__by">Trusted By:</span> <span class="trusted__image"><img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/1f16c0bc2bf74775a293043701353d1a.svg?la=en&hash=F3053A3930399703BBCC3A0D029C9A9B" alt="Logos of various customers." loading="lazy" /></span> </div> </div> </div> </div> <div class="card-holder"> <div class="card-holder__content"> <div class="card card--size-half" data-module="card"> <div class="card__content"> <div class="card__content-logo"><img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/3f83a8b6b6b04ac68cb0d9c888a05312.svg?la=en&hash=34387C730481FDBB0E8D41A4C762719D" alt="Lenovo logo." loading="lazy" /></div> <div class="card__content-description"><p>With a complex global operation, Lenovo is able to simplify and centralize team management with Rescue.</p></div> <blockquote class="card__content-quote">We use Rescue in every contact center we have around the world.</blockquote> <div class="card__content-quoter"> <span class="card__content-quoter--bold">Ronald Mitchell</span> <span>Director, World Wide Contact Centers</span> </div> </div> </div> <div class="card card--size-half" data-module="card"> <div class="card__content"> <div class="card__content-logo"><img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/f0906d0737d84dd9b98cdb530b1e1a38.svg?la=en&hash=C59D241F62F3C512ACDDA60F15ED93D6" alt="Motorola logo." loading="lazy" /></div> <div class="card__content-description"><p>One of the world’s largest mobile hardware companies supports smartphone users around the world with Rescue + Mobile.</p></div> <blockquote class="card__content-quote">We’re able to go above and beyond for our customers by supporting any issue related to Motorola – their phone, Wi-Fi, applications, software, hardware…</blockquote> <div class="card__content-quoter"> <span class="card__content-quoter--bold">Theo Koufalias</span> <span>Global Content Manager</span> </div> </div> </div> <div class="card card--size-full" data-module="card"> <div class="card__content"> <div class="card__content-logo"><img src="//logmeincdn.blob.core.windows.net/sc-rescue/-/media/eff66ba82b3544d68cbeb725e1218888.svg?la=en&hash=826755C047DD9BF1B05CD6794099B8A2" alt="Southern New Hampshire University logo." loading="lazy" /></div> <div class="card__content-description"><p>With 240,000 users (and counting) to support, SNHU gets in and resolves issues fast.</p></div> <blockquote class="card__content-quote">Like with any other service, you want something that’s smooth, easy to use, and less of an uplift for the end user. That’s the level of support Rescue lets us provide.</blockquote> <div class="card__content-quoter"> <span class="card__content-quoter--bold">Michael O’Leary</span> <span>Manager of Client Services at SNHU</span> </div> </div> <div class="card__other"> <div class="card__other-wrapper"> <iframe width="100%" height="100%" src="//www.youtube.com/embed/eb8om3leeHM" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe> </div> </div> </div> </div> </div> <div class="faq" data-module="faq"> <h3 class="faq__header">Frequently Asked Questions</h3> <div class="faq__trigger"> <button data-faq-trigger="" data-target="show-all">Show All</button> <button data-faq-trigger="" data-target="hide-all">Hide All</button> </div> <div class="faq__list"> <div class="faq__element" data-faq-trigger=""> <button id="faq-1" class="faq__title" aria-controls="faq-section-1" aria-expanded="false"> What is LogMeIn Rescue?  </button> <div id="faq-section-1" class="faq__content" role="region" aria-labelledby="faq-1" aria-hidden="true"> <div class="faq__text"> Rescue is a SaaS-based enterprise-grade remote support solution that has powerful in-session features, <a href="/remote-support-features/security">advanced security capabilities</a>, and ample customization options, to deliver fast, frictionless technical support. Rescue offers multi-platform remote support, multiple entry points, interactive video support, in-session background features like file transfer and scripting, agent collaboration, <a href="/remote-support-features/customization-and-branding">customization and branding</a>, <a href="/remote-support-features/integrations-and-apis">integrations and APIs</a>, granular permissions, session validation options, and <a href="/remote-support-features/admin-and-reporting">advanced reporting</a>. <iframe id="_pericles_content_iframe" style="position: absolute; top: -99px; left: 0px; width: 50px; height: 26px; background: transparent; overflow: visible; margin-top: -30px; transition: top 2s ease-in-out 0s; z-index: 2147483647; border: none; padding: 0px;"></iframe> </div> </div> </div> <div class="faq__element" data-faq-trigger=""> <button id="faq-2" class="faq__title" aria-controls="faq-section-2" aria-expanded="false"> Is Rescue the same as LogMeIn Rescue?  </button> <div id="faq-section-2" class="faq__content" role="region" aria-labelledby="faq-2" aria-hidden="true"> <div class="faq__text"> Yes, you may know us as LogMeIn or LogMeIn Rescue. We are the same Rescue you know and love. Our company name has evolved from LogMeIn to <a rel="noopener noreferrer" href="http://goto.com" target="_blank">GoTo</a>, but Rescue remains our easy, secure, frictionless enterprise remote support software. <iframe id="_pericles_content_iframe" style="position: absolute; top: -99px; left: 0px; width: 50px; height: 26px; background: transparent; overflow: visible; margin-top: -30px; transition: top 2s ease-in-out 0s; z-index: 2147483647; border: none; padding: 0px;"></iframe> </div> </div> </div> <div class="faq__element" data-faq-trigger=""> <button id="faq-3" class="faq__title" aria-controls="faq-section-3" aria-expanded="false"> Who should use Rescue’s remote IT support software?  </button> <div id="faq-section-3" class="faq__content" role="region" aria-labelledby="faq-3" aria-hidden="true"> <div class="faq__text"> LogMeIn Rescue is an enterprise remote support solution best used for internal IT like IT Helpdesks or Customer Support like Call Centers companies in industries like <a href="/solutions/healthcare">Healthcare</a>, <a href="/solutions/financial-services">Financial Services</a>, <a href="/solutions/higher-education">Higher Education</a>, Retail, Tech Services, Manufacturing, MSPs (Managed Service Providers), GSIs (Global System Integrators), and BPOs (Business Process Outsourcing). <iframe id="_pericles_content_iframe" style="position: absolute; top: -99px; left: 0px; width: 50px; height: 26px; background: transparent; overflow: visible; margin-top: -30px; transition: top 2s ease-in-out 0s; z-index: 2147483647; border: none; padding: 0px;"></iframe> </div> </div> </div> <div class="faq__element" data-faq-trigger=""> <button id="faq-4" class="faq__title" aria-controls="faq-section-4" aria-expanded="false"> What devices does LogMeIn Rescue support?  </button> <div id="faq-section-4" class="faq__content" role="region" aria-labelledby="faq-4" aria-hidden="true"> <div class="faq__text"> Rescue supports laptops, desktops, and servers running Windows, <a href="/solutions/remote-support-mac">Mac</a>, and <a href="/solutions/linux-remote-support">Linux</a>, as well as mobile <a href="/solutions/ios-remote-support">iOS</a> and <a href="/solutions/remote-support-android">Android</a> devices and Chromebooks. <iframe id="_pericles_content_iframe" style="position: absolute; top: -99px; left: 0px; width: 50px; height: 26px; background: transparent; overflow: visible; margin-top: -30px; transition: top 2s ease-in-out 0s; z-index: 2147483647; border: none; padding: 0px;"></iframe> </div> </div> </div> <div class="faq__element" data-faq-trigger=""> <button id="faq-5" class="faq__title" aria-controls="faq-section-5" aria-expanded="false"> What operating systems does Rescue support?  </button> <div id="faq-section-5" class="faq__content" role="region" aria-labelledby="faq-5" aria-hidden="true"> <div class="faq__text"> Rescue supports multiple platforms including PCs, <a href="/solutions/remote-support-mac">Macs</a>, <a href="/solutions/linux-remote-support">Linux</a>, <a href="/solutions/ios-remote-support">iOS</a>, ChromeOS, <a href="/solutions/remote-support-android">Android</a>, and <a href="/solutions/intel-vpro-remote-support">Intel vPro</a> devices.<iframe id="_pericles_content_iframe" style="position: absolute; top: -99px; left: 0px; width: 50px; height: 26px; background: transparent; overflow: visible; margin-top: -30px; transition: top 2s ease-in-out 0s; z-index: 2147483647; border: none; padding: 0px;"></iframe> </div> </div> </div> <div class="faq__element" data-faq-trigger=""> <button id="faq-6" class="faq__title" aria-controls="faq-section-6" aria-expanded="false"> What integrations does LogMeIn Rescue offer? </button> <div id="faq-section-6" class="faq__content" role="region" aria-labelledby="faq-6" aria-hidden="true"> <div class="faq__text"> Rescue offers out-of-the box <a href="/remote-support-features/integrations-and-apis">integrations</a> with many of the CRM or helpdesk ticketing tools you are already using including <a rel="noopener noreferrer" href="http://servicenow.com" target="_blank">ServiceNow</a>, <a rel="noopener noreferrer" href="http://salesforce.com" target="_blank">Salesforce</a>, <a rel="noopener noreferrer" href="http://dynamics.microsoft.com/en-us" target="_blank">Microsoft Dynamics</a>, <a rel="noopener noreferrer" href="http://www.zendesk.com" target="_blank">Zendesk</a>, <a rel="noopener noreferrer" href="http://www.freshworks.com/freshdesk" target="_blank">Freshdesk</a>, <a rel="noopener noreferrer" href="http://www.datto.com/product/autotask-psa" target="_blank">Autotask</a>, <a rel="noopener noreferrer" href="http://www.happyfox.com" target="_blank">HappyFox</a>, and <a rel="noopener noreferrer" href="http://www.agiloft.com" target="_blank">Agiloft</a>. Rescue’s robust open APIs allow for more custom integrations and data access. <iframe id="_pericles_content_iframe" style="position: absolute; top: -99px; left: 0px; width: 50px; height: 26px; background: transparent; overflow: visible; margin-top: -30px; transition: top 2s ease-in-out 0s; z-index: 2147483647; border: none; padding: 0px;"></iframe> </div> </div> </div> </div> <div class="faq__link"> </div> </div> <div class="footer" data-module="footer"> <div class="footer__content"> <div class="footer__section" data-type="mobile"> <div class="footer__section-title">About</div> <nav class="footer__section-nav" data-mobile="hide"> <ul class="footer__subcolumn"> <li><a href="/trial" class="footer__subcolumn-links" >Free Trial</a></li> <li><a href="/request-a-demo" class="footer__subcolumn-links" >Contact Sales</a></li> <li><a href="/pricing" class="footer__subcolumn-links" >Pricing/Buy Now</a></li> <li><a href="https://support.goto.com/?product=lmipro&lang=en" 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