Lotus’s wows customers with more personalised and intelligent experiences on Salesforce

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"> <span class=" header-text "> Lotus’s wows customers with more personalised and intelligent experiences on Salesforce </span> </h1> </div> <div class="bodyCopyComponent parbase section"><div class="margin-20-bottom-lg text-size-default line-height-default "> IN <a href="/ap/resources/customer-stories/">CUSTOMER STORIES</a> </div> </div> <div class="headingComponent parbase section"> <h2 id="find-out-how-lotuss-used-salesforce-to-completely-rebuild-its-technology-environment-and-wow-customers-with-personalised-engagement" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg " style="; "> <span class=" header-text "> Find out how Lotus’s used Salesforce to completely rebuild its technology environment and wow customers with personalised engagement. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>Lotus’s is a popular retail brand that comprises around 2,500+ outlets in Thailand and Malaysia, including small and medium-sized supermarkets and large superstores known as hypermarkets. Founded in 1994 by the Charoen Pokphand (CP) Group, the business changed hands and was held by another entity for twenty-two years before CP reacquired it in late 2020. </p> <p>The US$10 billion acquisition represented a new start for Lotus’s and an opportunity to modernise and personalise the customer experience. The business also wanted to expand into new areas and double its revenue growth. However, Lotus’s first had to rebuild its technology environment fast. The systems operated by its previous owner did not meet the business’s new objectives and it had two years to migrate away from all 370+ systems of these before incurring substantial costs. </p> <p>Knowing it could not meet the deadline by building new systems from scratch, Lotus’s looked for a solution that would meet most of its needs out-of-the-box. Lotus’s chose Salesforce, seizing the opportunity to bring teams onto a single customer platform and wow customers with more personalised and connected shopping experiences. </p> <p>The solution includes <a href="/ap/products/integration/overview/">MuleSoft</a> which has helped Lotus’s move faster to rebuild its technology environment.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-rain bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="headingComponent parbase section"> <div id="salesforce-ticked-most-of-the-boxes-for-us-and-we-knew-that-with-mulesoft-as-our-api-gateway-and-integration-layer-we-would-be-able-to-be-more-agile-and-transform-more-quickly" class=" avantgarde-m text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-30-top-lg margin-30-right-xs margin-30-left-xs " style="; "> <span class=" header-text "> “Salesforce ticked most of the boxes for us and we knew that with MuleSoft as our API gateway and integration layer we would be able to be more agile and transform more quickly.” </span> </div> </div> <div class="headingComponent parbase section"> <div id="wiphak-trakanrungsi" class=" avantgarde-medium text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-9 col-sm-12 col-lg-11 margin-20-top-lg margin-0-top-xs margin-30-right-xs margin-0-bottom-xs margin-30-left-xs " style="; "> <span class=" header-text "> Wiphak Trakanrungsi </span> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-right-xs margin-30-bottom-lg margin-30-left-xs hidden-xs hidden-sm text-size-default line-height-default col-lg-12 "> <span class="text-stratus">Head of Technology Software Development and Innovation,<br /> Lotus's</span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="topic1" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-12 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg " style="; "> <span class=" header-text "> Lotus’s unifies systems and data to unlock new opportunities </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>In the past, siloed & monolithic systems and data made it difficult for Lotus’s to understand its customers and personalise their experience. The lack of integration between systems also impacted services like ecommerce. For example, the business’ ecommerce platform and inventory management system didn’t talk to one another, which meant items could be ordered even though they were out of stock. </p> <p>Salesforce has helped Lotus’s address past pain points and take advantage of opportunities to enhance and streamline the customer experience. </p> <p>MuleSoft, for example, connects Salesforce with platforms such as Lotus’s ecommerce and loyalty platforms so the business can easily orchestrate more personalised experiences. These include communications and promotions tailored to customers’ preferences and past purchases. </p> <p>Lotus’s has also used MuleSoft to connect its ecommerce platform with its inventory management system. This enables near real-time updates on stock, helping the business achieve 98% accuracy in product inventory, improve product availability and preventing customers from ordering out of stock items. In the future, Lotus’s could reuse the API to enable suppliers and partner apps to check inventory. </p> <p>The reuse of APIs and other prebuilt assets from MuleSoft has accelerated Lotus’s transformation and supported it to rebuild its technology environment in half the time allotted. The business also went live with new loyalty and ecommerce solutions in both Thailand and Malaysia within 14 months of development and was able to rollout online operations to 1000+ stores within 6 months. </p> <p>“Speed and accuracy were key factors in the transition. So rather than build the integration layer ourselves using our existing technology, we used MuleSoft which allowed us to complete it in 18 months rather than the five years it would have taken with custom integration,” said Trakanrungsi.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-rain bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="headingComponent parbase section"> <div id="leveraging-salesforces-out-of-the-box-functionality-and-mulesofts-reusable-apis-lotuss-rebuilt-its-technology-environment-in-just-14-months" class=" avantgarde-m text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-30-top-lg margin-30-right-xs margin-30-bottom-lg margin-30-left-xs " style="; "> <span class=" header-text "> Leveraging Salesforce’s out-of-the-box functionality and MuleSoft’s reusable APIs, Lotus’s rebuilt its technology environment in just 14 months. </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="topic3" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-12 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg " style="; "> <span class=" header-text "> Data-driven marketing fuels engagement </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>Lotus’s not only wants to understand customers’ current preferences, but to predict what they’ll want or need next. It also wants to use these insights to generate demand. </p> <p>As a first step, Lotus’s has used <a href="/ap/products/marketing-cloud/customer-data-platform/">Salesforce’s Data Cloud for Marketing</a> to unify data from multiple sources and reconcile customer identities. This has halved the number of customer records held by the business and provided it with a more unique and complete view of the 9 million customers on file. </p> <p><a href="/ap/products/marketing-cloud/overview/">Marketing Cloud</a> helps Lotus’s to tailor engagement with customers using a series of automated journeys. These include a number of journeys that streamline onboarding and communication surrounding Lotus’s loyalty programs in Thailand and Malaysia. For example, there are journeys to engage current and lapsed members with targeted promotions. There are also journeys to prompt members to complete their profiles and redeem their rewards.</p> <p>Lotus’s also has several journeys to help grow revenue from ecommerce. These include an abandoned cart journey and another to re-engage those who’ve shopped online in the past. These journeys combined with improvements to the online shopping experience have helped to increase ecommerce sales and customer loyalty.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-rain bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="headingComponent parbase section"> <div id="personalised-marketing-journeys-on-salesforce-have-contributed-to-a-rise-in-loyalty-members-and-effective-spending-on-marketing-budget" class=" avantgarde-m text-stratus text-left avant-garde-demi hidden-xs hidden-sm col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-30-top-lg margin-30-right-xs margin-30-bottom-lg margin-30-left-xs " style="; "> <span class=" header-text "> Personalised marketing journeys on Salesforce have contributed to a rise in loyalty members and effective spending on marketing budget. </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="topic6" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-12 margin-30-top-lg margin-60-right-lg margin-0-right-md margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Providing customers with a connected and personalised service </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-30-bottom-lg text-size-default line-height-32 "> <p>Seeking to wow its customers with an uplifted experience across all channels, Lotus’s has replaced an internally-built application used by in-store service centre and contact centre employees with <a href="/ap/products/service-cloud/overview/">Service Cloud</a>. </p> <p>Bringing service and marketing onto one platform enables the business to provide a more connected experience across different touchpoints, including Live Chat and WhatsApp. For instance, service centre and contact centre employees can now instantly surface customers’ details when they reach out. They can also update records with information to help personalise emails and promotions. This has led to faster service delivery and enhanced efficiencies for both the service and marketing teams.</p> <p>In the future, Lotus’s plans to leverage solutions like <a href="/ap/products/service-cloud/automated-customer-service/">Einstein Bots</a> to scale and increase the efficiency of customer services, get to know customers individually, or to predict or generate the demand to support up sales/cross sales in both online & offline channel.</p> <p>Salesforce continues to support the business’s transformation, with the Salesforce Professional Services team specifically helping Lotus’s to deliver a state-of-the-art platform to enhance the customer experience. The engagement has included working with Accenture—Lotus’s prime implementation partner—to advise on integration architecture and solution design. Getting the integration architecture right has been key with more than 100 integration points between Salesforce and other systems used by Lotus’s. </p> <p>The Professional Services team has also provided guidance on configuration and use cases for solutions like <a href="/ap/products/marketing-cloud/customer-data-platform/">Data Cloud for Marketing</a>, helping to ensure key business objectives are met. </p> </div> </div> <div class="headingComponent parbase section"> <h3 id="offer-your-customers-a-seamless-and-connected-experience" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-30-top-lg margin-10-top-xs margin-60-right-lg margin-0-right-md margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Offer your customers a seamless and connected experience. </span> </h3> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-80-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-dark salesforce-sans-regular " data-qe="TRACK_CUSTOMLINK_customer360-get-started" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=cta-body-promo-732" target="_blank"> <span> Learn how Customer 360 can help </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="share-story" class=" h3 text-stratus text-left salesforce-sans-bold margin-30-top-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Share Story </span> </h2> </div> <div class="socialMediaSharingComponent section"> <div> <div class="share-icon-row margin-10-bottom-lg"> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/ap/resources/customer-stories/cp-lotus/" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=2024101" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a class="twitter" target="_blank" href="https://twitter.com/intent/tweet?url=https://www.salesforce.com/ap/resources/customer-stories/cp-lotus/&text=CP%20Lotus&via=salesforce" title="Twitter" alt="Twitter" data-pagetitle="CP Lotus"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=2024101" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a target="_blank" href="https://www.linkedin.com/cws/share?url=https://www.salesforce.com/ap/resources/customer-stories/cp-lotus/" title="LinkedIn" alt="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=2024101" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> </div> </div> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="headingComponent parbase section"> <h2 id="products-used" class=" h3 text-stratus text-left salesforce-sans-bold " style="; "> <span class=" header-text "> Products Used </span> </h2> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/service-day.svg?version=1732256695478') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/service-cloud/overview/?d=cta-body-promo-1073"> <span> Service Cloud <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/genie-day.svg?version=1732256695486') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/genie/overview/?d=cta-body-promo-1074"> <span> Customer Data Cloud <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/marketing-day.svg?version=1732256695494') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/marketing-cloud/overview/?d=cta-body-promo-1072"> <span> Marketing Cloud <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/integration-day.svg?version=1732256695502') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/integration/overview/?d=cta-body-promo-1076"> <span> MuleSoft <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular hidden-xs margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url('/content/dam/web/global/icons/product/customer-success-day.svg?version=1732256695510') no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/services/professional-services/overview/?d=cta-body-promo-1074"> <span> Professional Services <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs columns-wrapper container-fluid margin-20-bottom-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <div id="related-content" class=" avantgarde-m text-stratus text-left avant-garde-demi margin-30-top-lg margin-30-top-xs margin-10-bottom-xs " style="; "> <span class=" header-text "> Related Content </span> </div> </div> <div class="barComponent parbase section"><div class="margin-20-top-lg margin-20-bottom-lg bg-karl-the-fog bar-align-center " style="height:2px;width:100%;"></div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="cardcomponent_790888239 cardComponent parbase"> <div class="thumbnail margin-30-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/resources/guides/customer-transformation-playbook-changing-company-mindsets/?d=cta-right-rail-8"> <a href="https://www.salesforce.com/ap/resources/guides/customer-transformation-playbook-changing-company-mindsets/?d=cta-right-rail-8" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/ja_jp/www/images/home/customer-top-customer-transformation-playbook-changing-company-mindsets.png"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="guide" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Guide </span> </p> </div> <div class="headingComponent parbase section"> <p id="learn-how-to-change-mindsets-connect-silos-and-centre-around-your-customer-with-the-transformation-playbook" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Learn how to change mindsets, connect silos, and centre around your customer with the Transformation Playbook </span> </p> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:20px;"></div> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/resources/guides/customer-transformation-playbook-changing-company-mindsets/?d=cta-right-rail-8"></a> </div> </div> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="cardcomponent_367356088 cardComponent parbase"> <div class="thumbnail margin-30-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1"> <a href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_in/www/images/customers/customer-stories.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="customer-stories" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Customer Stories </span> </p> </div> <div class="headingComponent parbase section"> <p id="be-inspired-by-more-stories-of-customer-success" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Be inspired by more stories of customer success </span> </p> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:20px;"></div> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/customer-success-stories/?d=cta-right-rail-1#!page=1"></a> </div> </div> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="cardcomponent_1670467089 cardComponent parbase"> <div class="thumbnail margin-30-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2"> <a href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_in/www/images/customers/blog.jpg"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="blog" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Blog </span> </p> </div> <div class="headingComponent parbase section"> <p id="visit-our-asia-blog" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Visit our Asia Blog </span> </p> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:20px;"></div> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/blog/?d=cta-right-rail-2"></a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="referenceComponent reference parbase section"><div class="cq-dd-paragraph"><div class="columncontainer_56e0 columnContainer parbase"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">  </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h2 id="explore-the-products-that-help-our-customers-grow" class=" avantgarde-lgr text-stratus text-center avant-garde-demi col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-40-top-lg margin-20-bottom-lg " style="; "> <span class=" header-text "> Explore the products that help our customers grow. </span> </h2> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-6-ten col-lg-6-ten"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-bottom-lg margin-0-bottom-xs column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/sales/?d=pc1-img-sales"> <a href="https://www.salesforce.com/ap/sales/?d=pc1-img-sales" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/sales-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="sales" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/sales/?d=pc1-txt-sales"> <span class=" header-text "> Sales </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/sales/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Sales" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/demo-sales/?d=pc1-btn-salesdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/sales/?d=pc1-txt-salesmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/service/?d=pc2-img-service"> <a href="https://www.salesforce.com/ap/service/?d=pc2-img-service" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/service-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="service" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/service/?d=pc2-txt-service"> <span class=" header-text "> Service </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/service/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Service" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-service-demos/?d=pc2-btn-servdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/service/?d=pc2-txt-servmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/marketing/?d=pc3-img-marketing"> <a href="https://www.salesforce.com/ap/marketing/?d=pc3-img-marketing" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/marketing-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="marketing" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/marketing/?d=pc3-txt-marketing"> <span class=" header-text "> Marketing </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/marketing/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Marketing" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-marketing-demo/?d=pc3-btn-mktgdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/marketing/?d=pc3-txt-mktgmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-4-ten col-lg-4-ten"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-sm columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics"> <a href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/products/tableau-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="analytics" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/analytics/?d=pc4-txt-analytics"> <span class=" header-text "> Analytics </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/analytics/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-analytics-demos/?d=pc4-btn-analyticsdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class="margin--10-top-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Learn more of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/platform/overview/?d=pc4-txt-platmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration"> <a href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="integration" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/mulesoft/?d=pc5-txt-integration"> <span class=" header-text "> Integration </span> </a> </h3> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/mulesoft/"></a> </div> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-0-top-xs margin-10-bottom-lg margin-0-bottom-xs text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/mulesoft/?d=pc5-btn-integration"> <span> Learn More </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/integration/overview/?d=pc5-txt-integrationmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs hidden-md hidden-lg columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics"> <a href="https://www.salesforce.com/ap/analytics/?d=pc4-img-analytics" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_au/www/images/products/tableau-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="analytics" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/analytics/?d=pc4-txt-analytics"> <span class=" header-text "> Analytics </span> </a> </h3> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Watch Demo of Analytics" data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/form/demo/crm-analytics-demos/?d=pc4-btn-analyticsdemo" target="_blank"> <span> Watch Demo </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/platform/overview/?d=pc4-txt-platmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/analytics/"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-default "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration"> <a href="https://www.salesforce.com/ap/mulesoft/?d=pc5-img-integration" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="imageComponent parbase section"> <div class=" image-link"> <img class=" img-responsive center-img-horizontally " alt="" src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/products/integration-circle-icon.png"/> </div> </div> <div class="headingComponent parbase section"> <h3 id="integration" class=" avantgarde-medium text-stratus text-center avant-garde-demi product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="https://www.salesforce.com/ap/mulesoft/?d=pc5-txt-integration"> <span class=" header-text "> Integration </span> </a> </h3> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " aria-label="Learn more of Integration" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/mulesoft/?d=pc5-btn-integration"> <span> Learn More </span> </a> </div> </div> </div></div> <div class="buttonCTAComponent parbase section"> <div class=" text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container hidden-xs hidden-sm hidden-md hidden-lg "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/ap/products/integration/overview/?d=pc5-txt-integrationmore"> <span> LEARN MORE <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/ap/mulesoft/"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-0-bottom-lg bg-snow prod2 " data-equalize="prod2"> <div class="thumbnail-content "> <a class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="caption"> <div class="headingComponent parbase section"> <h2 id="want-to-check-out-everything-salesforce-offers" class=" h4gn text-stratus text-center salesforce-sans-bold margin-80-top-lg product-card-name" style="; " data-equalize="product-card-name"> <a class=" text-stratus " href="/ap/products/commerce-cloud/overview/?d=pc5-txt-commerce"> <span class=" header-text "> Want to check out everything Salesforce offers? </span> </a> </h2> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-center "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-neutral-snow salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=pb1-txt-prdoview"> <span> See all products </span> </a> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs hidden-sm columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-10 col-md-10 col-lg-10"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-2 col-md-2 col-lg-2"> </div> <div class="col text-left col-xs-12 col-sm-5 col-md-5 col-lg-5"><div class="bodyCopyComponent parbase section"><div class=" hidden-xs hidden-sm text-size-default line-height-default "> <div style="text-align: right;" class="headingComponent parbase section"><h3 id="want-to-check-out-everything-salesforce-offers" class="h4 text-stratus text-left salesforce-sans-regular" style="float: right;padding-right: 20.0px;"><img class="img-responsive header-image-float" src="//www.salesforce.com/content/dam/web/en_au/www/images/home/hp-img-ico-bird.png" alt=""/> <span class="header-text head-text header-text-line" style="padding-top: 10.0px;"><br /> Want to check out everything Salesforce offers?</span></h3> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-5 col-md-5 col-lg-5"><div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg margin-10-bottom-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-neutral-snow salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/ap/products/?d=pb1-txt-prdoview"> <span> See all our products </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-sm hidden-md hidden-lg columns-wrapper container-fluid margin-40-top-lg margin-40-bottom-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-8 col-lg-8"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-40-top-lg column-container-component"> <div class="bg-default bg-opacity">  </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h3 id="want-to-check-out-everything-salesforce-offers" class=" h4gn text-stratus text-center salesforce-sans-bold " style="; 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"> <span class=" header-text "> More Resources </span> </h2> </div> <div class="filteredCardsComponent section"> <div class="row columns-wrapper margin-40-top-lg margin-20-top-xs margin-60-bottom-lg filters-grid" id="contentwwwensghomeresourcescustomerstoriescplotusmainparcolumncontainer578958251column1parfilteredcardscompone" data-enablefragment="false"> <div class="event-pages-data"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 filters-grid-container"> <div class="filters-results-container"> <section role="region" aria-label="Filter Results"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 filters-grid-card" itemindex="0"><div class="page basicpage"><div class="cardComponent flip-container bg-snow thumbnail"> <div class="flipper flipper-on"> <div class="front has-footer bg-snow" data-href="/ap/resources/customer-stories/prism/" tabindex="0"> <a href="/ap/resources/customer-stories/prism/" class="hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic"> <a href="/ap/resources/customer-stories/prism/" class=" image-link"> <img class=" img-responsive " alt="PRISM+ reduces booking time by 95% with Salesforce to power expansion" src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-resource-card-prism-1200x675.jpg" data-src="//www.salesforce.com/content/dam/web/en_sg/www/images/customer-stories/production-resource-card-prism-1200x675.jpg"/> </a> </div> <div class="caption"> <div class="card-large-heading"> <h4 id="prism-reduces-booking-time-by-95-with-salesforce-to-power-expansion" class=" h3 text-cirrus text-left salesforce-sans-light " style="; 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