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again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853","lastActivityAt":"2024-11-14T22:41:52+00:00","publishedAt":"2024-03-14T15:44:59+00:00","contentType":"productUpdate","replyCount":71,"views":3716,"productAreas":[],"label":""},"config":{"selectedTopic":{"id":6853,"title":"Merge conversations & tickets- Beta available \ud83e\udd29","content":"<section class=\"callout callout-blue\"><div><div><div><div><p><strong>Update \ud83d\udca1<\/strong><br \/>\u00a0<\/p><p>The Merge Conversations &amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user 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days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.intercom.com/product-updates/merge-conversations-tickets-beta-available-6853"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Merge conversations & tickets- Beta available 🤩</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img 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Feel free to ask questions of, and provide answers to, other members in the <strong><em><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer nofollow ugc\" target=\"_self\">Q&amp;A forum<\/a><\/em><\/strong>\u00a0and feel free to get involved to whatever degree you\u2019re excited to here.<\/p><p>We look forward to seeing this space grow and flourish. Watch out for updates on how we\u2019ll reward you for your contributions to making this Community useful for everyone!<\/p><p>Sincerely,\u00a0<\/p><p>Des<br \/>\u00a0<\/p>","url":"\/new-members-41\/welcome-welcome-everyone-3829?postid=13470#post13470","creationDate":"2023-03-22T16:38:20+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":745,"id":3829,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":41,"isIdeation":false,"url":"\/new-members-41","title":"New Members","description":" "},"url":"\/new-members-41\/welcome-welcome-everyone-3829","title":"Welcome welcome everyone!","lastPost":{"id":25705,"author":{"id":17704,"url":"\/members\/erin-17704","name":"Erin","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hi \u200b<user-mention data-id=\"1321\">@Des<\/user-mention>\u00a0<\/p><p>The intercom community is a great platform. We can solve all intercom problems here. I appreciate you.<\/p>","url":"\/new-members-41\/welcome-welcome-everyone-3829?postid=25705#post25705","creationDate":"2024-11-23T04:17:03+0000","relativeCreationDate":"19 hours ago"},"lastReply":{"id":25705,"author":{"id":17704,"url":"\/members\/erin-17704","name":"Erin","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hi \u200b<user-mention data-id=\"1321\">@Des<\/user-mention>\u00a0<\/p><p>The intercom community is a great platform. We can solve all intercom problems here. I appreciate you.<\/p>","url":"\/new-members-41\/welcome-welcome-everyone-3829?postid=25705#post25705","creationDate":"2024-11-23T04:17:03+0000","relativeCreationDate":"19 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":22,"relevantPost":{"id":13470,"author":{"id":1321,"url":"\/members\/des-1321","name":"Des","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png","userTitle":"Employee","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cdf9b482-2d5b-4496-a10b-00164f48eaeb.png","avatarIcon":"e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png","name":"Employee"},"userLevel":3,"badges":[],"isBanned":false},"content":"<p>Hello Intercom Community,<\/p><p>\u00a0<\/p><p>I\u2019m Des, co-founder of Intercom.\u00a0Welcome to our new Community platform\u00a0<\/p><p>We\u2019re very excited to partner with you on making this a useful and engaging space where you can connect with Intercom folks and and with peers in your own industry and beyond.<\/p><p>We\u2019ll use this space to share tips and tricks, to solicit feedback and ideas from you, to share news and events and provide some member benefits. Feel free to ask questions of, and provide answers to, other members in the <strong><em><a href=\"https:\/\/community.intercom.com\/community\" rel=\"noreferrer nofollow ugc\" target=\"_self\">Q&amp;A forum<\/a><\/em><\/strong>\u00a0and feel free to get involved to whatever degree you\u2019re excited to here.<\/p><p>We look forward to seeing this space grow and flourish. Watch out for updates on how we\u2019ll reward you for your contributions to making this Community useful for everyone!<\/p><p>Sincerely,\u00a0<\/p><p>Des<br \/>\u00a0<\/p>","url":"\/new-members-41\/welcome-welcome-everyone-3829?postid=13470#post13470","creationDate":"2023-03-22T16:38:20+0000","relativeCreationDate":"1 year ago"},"numberOfViews":1046,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-40","categoryId":40,"title":"Welcome","metaRobots":"index, follow","type":0},"lastPostId":"25705"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"l3CIflkI5nWX9mxYNC0xfYi5wtx4gk1Pcvxq6RXdPzY","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-3829 topic-view--unread topic-view--sticky"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Welcome welcome everyone!" href="/new-members-41/welcome-welcome-everyone-3829"></a><svg class="topic-view_sticky-flag" width="14" height="18" fill="currentColor" viewBox="0 0 14 18" xmlns="http://www.w3.org/2000/svg"><path d="M14 0H0V18L7 15L14 18V0Z"></path></svg><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/des-1321" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/8b757f19-ff94-46a3-be08-18d3d0c2efd0.png" style="width: 100%;" title alt="Des" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/e9ed9a56-b46f-4644-aec4-aa85504a32a6_thumb.png" alt="Employee" title="Employee" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/des-1321">Des</a></span><span class="user-title text--meta">Employee</span></div><a href="/new-members-41" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">New Members</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/new-members-41/welcome-welcome-everyone-3829" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Welcome welcome everyone!</a></div><p class="thread-list-block__content qa-topic-content"><a href="/new-members-41/welcome-welcome-everyone-3829">Hello Intercom Community, I’m Des, co-founder of Intercom. Welcome to our new Community platform We’re very excited to partner with you on making this a useful and engaging space where you can connect with Intercom folks and and with peers in your own industry and beyond.We’ll use this space to share tips and tricks, to solicit feedback and ideas from you, to share news and events and provide some member benefits. Feel free to ask questions of, and provide answers to, other members in the Q&amp;A forum and feel free to get involved to whatever degree you’re excited to here.We look forward to seeing this space grow and flourish. Watch out for updates on how we’ll reward you for your contributions to making this Community useful for everyone!Sincerely, Des </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">22</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/new-members-41/welcome-welcome-everyone-3829"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1046</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/new-members-41/welcome-welcome-everyone-3829?postid=25705#post25705"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">7</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/erin-17704" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/7360bfe0-0c38-47c0-9814-f1a7f75c7791.png" style="width: 100%;" title alt="Erin" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/new-members-41/welcome-welcome-everyone-3829?postid=25705#post25705"><span class="thread-meta-item__text">19 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":22630,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Did you know that most voted product ideas have the highest chances to be reviewed for consideration and potential implementation by the product team?<br \/><br \/>The top 20 most-voted community ideas will now officially be considered as inputs to the product roadmap, so make sure to share upvotes for the ideas you\u2019d like\ud83d\udc4d<br \/>\u00a0<\/p><section class=\"callout callout-yellow\"><div><div><div><div><div><div><div><div><p>\ud83d\udca1Besides the number of votes, there are other factors taken into consideration like\u00a0complexity, impact, reach and alignment with the strategic roadmap.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3>What happens after you submit your Idea?\ud83d\udc40\u00a0<\/h3><p><br \/>When you Submit your Idea, and it begins to pick up activity (votes and comments), you will also notice the status of the ideas changing. If you check the Idea Pipeline, you will be able to see the roadmap of the community product ideas.<br \/><br \/>Whenever you get a new comment and status change of the idea you submitted, you will get notified via email, so you never miss an important update on that.<\/p><section class=\"callout callout-green\"><div><div><p>Here\u2019s what each status means:<\/p><ul><li>\t<p><strong>Submitted<\/strong>: New ideas from users, with or without replies.<\/p>\t<\/li>\t<li>\t<p><strong>Planned<\/strong>: Ideas that are on the product roadmap.<\/p>\t<\/li>\t<li>\t<p><strong>In Beta<\/strong>: Features are available for beta testing, some limitations may apply.<\/p>\t<\/li>\t<li>\t<p><strong>Released<\/strong>: Ideas that are live and ready for all users.<\/p>\t<\/li>\t<li>\t<p><strong>Similar Functionality<\/strong>: Existing features that are close to your suggestion.<\/p>\t<\/li>\t<li>\t<p><strong>Archived<\/strong>: Ideas over 12 months old or with 0-2 upvotes, no longer actively considered.<\/p>\t<\/li><\/ul><\/div><\/div><\/section><h3><br \/>Join the Beta Group \ud83c\udf81<\/h3><p><br \/>If you are an Intercom customer with an active subscription, make sure to join the<br \/><a href=\"https:\/\/community.intercom.com\/groups\/beta-group-68\">Beta Group<\/a> to keep up to date with upcoming betas and get exclusive beta access via the community.<\/p>","url":"\/new-members-41\/product-wishlist-guide-7389?postid=22630#post22630","creationDate":"2024-06-27T15:32:44+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":48,"id":7389,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":41,"isIdeation":false,"url":"\/new-members-41","title":"New Members","description":" "},"url":"\/new-members-41\/product-wishlist-guide-7389","title":"Product Wishlist 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\u0e08\u0e30\u0e16\u0e39\u0e01\u0e40\u0e1c\u0e22\u0e41\u0e1e\u0e23\u0e48\u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01\u0e1c\u0e48\u0e32\u0e19\u0e01\u0e32\u0e23\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e08\u0e32\u0e01\u0e1c\u0e39\u0e49\u0e14\u0e39\u0e41\u0e25\u0e23\u0e30\u0e1a\u0e1a\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\u0e42\u0e1e\u0e2a\u0e15\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e2a\u0e48\u0e07\u0e41\u0e25\u0e49\u0e27 \u0e08\u0e30\u0e16\u0e39\u0e01\u0e40\u0e1c\u0e22\u0e41\u0e1e\u0e23\u0e48\u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01\u0e1c\u0e48\u0e32\u0e19\u0e01\u0e32\u0e23\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e08\u0e32\u0e01\u0e1c\u0e39\u0e49\u0e14\u0e39\u0e41\u0e25\u0e23\u0e30\u0e1a\u0e1a\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32<\/p>","url":"\/new-members-41\/product-wishlist-guide-7389?postid=23631#post23631","creationDate":"2024-08-28T12:53:21+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":22630,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Did you know that most voted product ideas have the highest chances to be reviewed for consideration and potential implementation by the product team?<br \/><br \/>The top 20 most-voted community ideas will now officially be considered as inputs to the product roadmap, so make sure to share upvotes for the ideas you\u2019d like\ud83d\udc4d<br \/>\u00a0<\/p><section class=\"callout callout-yellow\"><div><div><div><div><div><div><div><div><p>\ud83d\udca1Besides the number of votes, there are other factors taken into consideration like\u00a0complexity, impact, reach and alignment with the strategic roadmap.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3>What happens after you submit your Idea?\ud83d\udc40\u00a0<\/h3><p><br \/>When you Submit your Idea, and it begins to pick up activity (votes and comments), you will also notice the status of the ideas changing. If you check the Idea Pipeline, you will be able to see the roadmap of the community product ideas.<br \/><br \/>Whenever you get a new comment and status change of the idea you submitted, you will get notified via email, so you never miss an important update on that.<\/p><section class=\"callout callout-green\"><div><div><p>Here\u2019s what each status means:<\/p><ul><li>\t<p><strong>Submitted<\/strong>: New ideas from users, with or without replies.<\/p>\t<\/li>\t<li>\t<p><strong>Planned<\/strong>: Ideas that are on the product roadmap.<\/p>\t<\/li>\t<li>\t<p><strong>In Beta<\/strong>: Features are available for beta testing, some limitations may apply.<\/p>\t<\/li>\t<li>\t<p><strong>Released<\/strong>: Ideas that are live and ready for all users.<\/p>\t<\/li>\t<li>\t<p><strong>Similar Functionality<\/strong>: Existing features that are close to your suggestion.<\/p>\t<\/li>\t<li>\t<p><strong>Archived<\/strong>: Ideas over 12 months old or with 0-2 upvotes, no longer actively considered.<\/p>\t<\/li><\/ul><\/div><\/div><\/section><h3><br \/>Join the Beta Group \ud83c\udf81<\/h3><p><br \/>If you are an Intercom customer with an active subscription, make sure to join the<br \/><a href=\"https:\/\/community.intercom.com\/groups\/beta-group-68\">Beta Group<\/a> to keep up to date with upcoming betas and get exclusive beta access via the community.<\/p>","url":"\/new-members-41\/product-wishlist-guide-7389?postid=22630#post22630","creationDate":"2024-06-27T15:32:44+0000","relativeCreationDate":"4 months ago"},"numberOfViews":612,"contentType":"article","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/5c87bb3d-e47f-4d5b-9202-b5a82e60adc7_thumb.jpg","publicLabel":"","category":{"url":"\/welcome-40","categoryId":40,"title":"Welcome","metaRobots":"index, follow","type":0},"lastPostId":"23631"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"l3CIflkI5nWX9mxYNC0xfYi5wtx4gk1Pcvxq6RXdPzY","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-7389 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Product Wishlist Guide" href="/new-members-41/product-wishlist-guide-7389"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" style="width: 100%;" title alt="Diana Tripac" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/diana-tripac-9713">Diana Tripac</a></span><span class="user-title text--meta">Intercom Team</span></div><a href="/new-members-41" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">New Members</span></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/width/480/5c87bb3d-e47f-4d5b-9202-b5a82e60adc7_thumb.jpg" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/width/480/5c87bb3d-e47f-4d5b-9202-b5a82e60adc7_thumb.jpg"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/new-members-41/product-wishlist-guide-7389" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Product Wishlist Guide</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="/new-members-41/product-wishlist-guide-7389">Did you know that most voted product ideas have the highest chances to be reviewed for consideration and potential implementation by the product team?The top 20 most-voted community ideas will now officially be considered as inputs to the product roadmap, so make sure to share upvotes for the ideas you’d like👍 💡Besides the number of votes, there are other factors taken into consideration like complexity, impact, reach and alignment with the strategic roadmap. What happens after you submit your Idea?👀 When you Submit your Idea, and it begins to pick up activity (votes and comments), you will also notice the status of the ideas changing. If you check the Idea Pipeline, you will be able to see the roadmap of the community product ideas.Whenever you get a new comment and status change of the idea you submitted, you will get notified via email, so you never miss an important update on that.Here’s what each status means: Submitted: New ideas from users, with or without replies. Planned:</a></p></div></div></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/new-members-41/product-wishlist-guide-7389"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">612</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/new-members-41/product-wishlist-guide-7389?postid=23631#post23631"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/%E0%B9%80%E0%B8%89%E0%B8%A5-%E0%B8%A1-%E0%B8%84%E0%B8%B3%E0%B8%9E-%E0%B8%97-%E0%B8%A3%E0%B8%A2-14838" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/763d2092-fba2-4efe-9ebe-af7d25aaa85f.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/763d2092-fba2-4efe-9ebe-af7d25aaa85f.png" style="width: 100%;" title alt="เฉลิม คำพิทูรย์" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/new-members-41/product-wishlist-guide-7389?postid=23631#post23631"><span class="thread-meta-item__text">2 months ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":13456,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><strong>In these guidelines:<\/strong><\/p><ul><li>Building a strong community<\/li>\t<li>What is not allowed?<\/li>\t<li>What happens if someone breaks the rules?<\/li>\t<li>Terms and conditions<\/li>\t<li>Legal Notices<\/li><\/ul><p>\u00a0<\/p><p>Intercom customers worldwide bring vastly different perspectives, ideas, and experiences, and range from people only just starting out with our Messenger Product to those who have evolved their customer engagement, using Intercom from the beginning. The Intercom Interconnected Community (the \u201cCommunity\u201d) is a place for collaboration with the goal of utilizing Intercom to keep internet business personal.<\/p><p>\u00a0<\/p><p>We rely on our Community members to work with us in moderating interactions in the Community and report abusive behavior or content. By providing these guidelines, we hope to help you understand how best to support each other on our forum, and what type of actions or content may violate our Terms of Service, inclusive of our Acceptable Use Policy.<\/p><p>\u00a0<\/p><h3><strong>Building a strong community<\/strong><\/h3><p>The primary purpose of the Community is to help each other optimize your use of Intercom products. To help ensure all participants feel comfortable asking and answering questions in our Community, please follow these guidelines:<\/p><p>\u00a0<\/p><ul><li><em>Be proactive.<\/em>\u00a0If you know the answer to a topic another Community member has asked, share your knowledge, and keep the discussion going. If you see inappropriate behavior before we do, let us know so we can take action. We\u2019re all here to learn.<\/li>\t<li><em>Be respectful<\/em>. Most responses are provided by other Community members just like yourself. Post professionally and with civility, and don\u2019t post anything that a reasonable person would consider offensive, abusive, or hate speech. That means no insults, name calling, or otherwise harassing other members.<\/li>\t<li><em>Stay on topic.\u00a0<\/em>People use Intercom to get work done and to be more productive. Off-topic comments in our threads and categories are a distraction. Staying on topic helps generate positive and productive discussions. See a new post relating to an existing topic? Share it with the author. Staying on point helps our Community remain clutter free and makes it easier to find the topics we need when we need them.\u00a0<\/li>\t<li><em>Be empathetic.\u00a0<\/em>In the spirit of Intercom\u2019s values, keep it personal! Welcome newcomers to our Community, and help those who have questions. Recognize that we all come from a variety of backgrounds and perspectives and if we try to understand and share each other\u2019s feelings, we\u2019ll create a safe and friendly atmosphere where people feel comfortable asking for help and making contributions.<\/li><\/ul><p>\u00a0<\/p><h3><strong>What is not allowed?<\/strong><\/h3><p>We are committed to maintaining a Community where users are free to express themselves and challenge one another's ideas, both technical and otherwise. Certain types of communications have no place in our Community for reasons of legality and relevance such as sharing confidential information or advertising your own services or products. Other types of behavior, however, serve to silence voices and chill participation, defeating the purpose of our Community. These behaviors also violate our\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/acceptable-use-policy\" rel=\"noreferrer noopener\">Acceptable Use Policy<\/a>\u00a0which governs all use of our products and our Community. Here are some such behaviors that simply aren\u2019t allowed:<\/p><p>\u00a0<\/p><ul><li><em>Threats of violence<\/em>\u00a0- You may not threaten violence towards others or use the site to organize, promote, or incite acts of real-world violence or terrorism. Think carefully about the words you use and the images you post and how they may be interpreted by others. In extraordinary cases, we may report threats of violence to law enforcement if we think there may be a genuine risk of physical harm or a threat to public safety.<\/li>\t<li><em>Hate speech and discrimination<\/em>\u00a0- While it isn\u2019t forbidden to broach topics such as age, body size, disability, ethnicity, gender identity and expression, level of experience, nationality, personal appearance, race, religion, or sexual identity and orientation, we do not tolerate speech that attacks a person or group of people on the basis of who they are.<\/li>\t<li><em>Trolling, bullying, and harassment<\/em>\u00a0- We do not tolerate trolling, bullying, or harassment. This means any habitual badgering, continuous pings, or any amount of intimidation targeted at a specific person or group of people.<\/li>\t<li><em>Impersonation<\/em>\u00a0- You may not seek to mislead others as to your identity by impersonating others, posting content under others\u2019 user names or email addresses, using a similar username, or otherwise posing as someone else.<\/li>\t<li><em>Doxxing and invasion of privacy<\/em>\u00a0- Don't post other people's personal information, such as phone numbers, private email addresses, physical addresses, credit card numbers, Social Security\/National Identity numbers, or passwords. Depending on the context, such as in the case of trolling, intimidation, or harassment, we may consider information such as photos or videos that were taken or distributed without the subject's consent, to be an invasion of privacy, especially when such material presents a safety risk to the subject.<\/li>\t<li><em>Vulgar, obscene, inflammatory, or hostile language<\/em>\u00a0- We are a community of professionals, and vulgar and obscene language distract from the purpose of communications with each other while inflammatory or hostile comments often serve to intimidate and silence the valuable voices in our Community.<\/li>\t<li><em>Gratuitously violent content<\/em>\u00a0- Don\u2019t post violent images, text, or other content without reasonable context or warnings. If necessary to raise a particular topic related to use of our products, please post a clear warning or disclaimer in order to help our members make an educated decision as to whether or not they want to engage with such content.<\/li>\t<li><em>Active malware or exploits<\/em>\u00a0- Being part of a community includes not taking advantage of other members of the Community. We do not allow anyone to use our platform for exploit delivery, such as using Intercom as a means to deliver malicious executables, or as attack infrastructure, for example by organizing denial of service attacks or managing command and control servers.<\/li><\/ul><p>\u00a0<\/p><h3><strong>What if you see these behaviors in our Community?<\/strong><\/h3><p>While we will be moderating content and behavior in the Community, we also rely on the Community to let us know when an issue needs to be addressed. If you run into something or someone on the site that you find objectionable, please reach out to our moderators right away.\u00a0To flag a post for our moderators, just click on the \"arrow\" drop-down menu in the top right hand corner of a post and select\u00a0<strong>Flag<\/strong>.<\/p><p>\u00a0<\/p><h3><strong>What if someone breaks the rules?<\/strong><\/h3><p>There are a variety of actions that we may take when a member reports inappropriate behavior or content. It often depends on the exact circumstances of a particular situation. We'll review each report as it comes in and investigate the content and surrounding facts, using these guidelines to guide our ultimate decision. Among possible courses of action, we may choose to edit the offending content, remove it, and\/or disable the content author\u2019s use of our Community at any time with or without prior notice.<\/p><h3><br \/><strong>Terms and conditions<\/strong><br \/>\u00a0<\/h3><p><strong>Expert Program Benefit<\/strong><\/p><ul><li><u>Engagement Requirements:<\/u> To remain eligible for the Free Sponsored Testing Account, users are required to maintain consistent monthly activity (as determined by Intercom in its sole discretion) in the community by participating in discussions, answering a minimum of 10 questions per month, and sharing insights. The Intercom team reserves the right to cancel the contract and reclaim any associated benefits in the event of failure to maintain consistent monthly activity.<br \/>\t\u00a0<\/li>\t<li><u>Notification of Inactivity:<\/u> Users will receive a notification if their activity level falls below the required threshold. This serves as a reminder to re-engage with the Community within 30 days to retain their benefits before any revocation occurs.<\/li><\/ul><p><strong>Hire an Expert Spotlight Program<\/strong><\/p><ul><li><u>Selection Criteria:<\/u> The Intercom Community showcases the most active and helpful users, with all featured Top Experts having passed the Certified Intercom Product Expert exam in the Intercom Academy.<br \/>\t\u00a0<\/li>\t<li><u>Disclaimer of Endorsement:<\/u> While the Intercom Community highlights Top Experts, it is important to note that the Community does not endorse or guarantee the services provided by these individuals. Users are encouraged to conduct their own evaluations before engaging with any listed Expert for services.<br \/>\t\u00a0<\/li>\t<li><u>Engagement Requirements:<\/u> To remain eligible for the Free Sponsored Testing Account, users are required to maintain consistent monthly activity (as determined by Intercom in its sole discretion) in the community by participating in discussions, answering a minimum of 10 questions per month, and sharing insights. The Intercom team reserves the right to cancel the contract and reclaim any associated benefits in the event of failure to maintain consistent monthly activity.<br \/>\t\u00a0<\/li>\t<li><u>Notification of Inactivity:<\/u> Users will receive a notification if their activity level falls below the required threshold. This serves as a reminder to re-engage with the Community within 30 days to retain their benefits before any revocation occurs.<\/li><\/ul><p>\u00a0<\/p><h3><strong>Legal Notices<\/strong><\/h3><p>These are only guidelines; they don\u2019t modify our\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/terms-and-policies\" rel=\"noreferrer noopener\">Terms of Service<\/a>\u00a0or Master Service Subscription Agreement (collectively and respectively, the \u201cAgreement\u201d) and are not intended to be a complete list. Intercom retains full discretion under the Agreement to remove any content or suspend or terminate any accounts for activity that violates our Agreement or\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/acceptable-use-policy\" rel=\"noreferrer noopener\">Acceptable Use Policy<\/a>. These guidelines are intended to provide some clarity on when we will exercise that discretion.<\/p><p>\u00a0<\/p>","url":"\/new-members-41\/intercom-community-guidelines-terms-and-conditions-3816?postid=13456#post13456","creationDate":"2023-03-21T14:37:37+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":733,"id":3816,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":41,"isIdeation":false,"url":"\/new-members-41","title":"New Members","description":" "},"url":"\/new-members-41\/intercom-community-guidelines-terms-and-conditions-3816","title":"Intercom Community Guidelines & Terms and Conditions","lastPost":{"id":13456,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><strong>In these guidelines:<\/strong><\/p><ul><li>Building a strong community<\/li>\t<li>What is not allowed?<\/li>\t<li>What happens if someone breaks the rules?<\/li>\t<li>Terms and conditions<\/li>\t<li>Legal Notices<\/li><\/ul><p>\u00a0<\/p><p>Intercom customers worldwide bring vastly different perspectives, ideas, and experiences, and range from people only just starting out with our Messenger Product to those who have evolved their customer engagement, using Intercom from the beginning. The Intercom Interconnected Community (the \u201cCommunity\u201d) is a place for collaboration with the goal of utilizing Intercom to keep internet business personal.<\/p><p>\u00a0<\/p><p>We rely on our Community members to work with us in moderating interactions in the Community and report abusive behavior or content. By providing these guidelines, we hope to help you understand how best to support each other on our forum, and what type of actions or content may violate our Terms of Service, inclusive of our Acceptable Use Policy.<\/p><p>\u00a0<\/p><h3><strong>Building a strong community<\/strong><\/h3><p>The primary purpose of the Community is to help each other optimize your use of Intercom products. To help ensure all participants feel comfortable asking and answering questions in our Community, please follow these guidelines:<\/p><p>\u00a0<\/p><ul><li><em>Be proactive.<\/em>\u00a0If you know the answer to a topic another Community member has asked, share your knowledge, and keep the discussion going. If you see inappropriate behavior before we do, let us know so we can take action. We\u2019re all here to learn.<\/li>\t<li><em>Be respectful<\/em>. Most responses are provided by other Community members just like yourself. Post professionally and with civility, and don\u2019t post anything that a reasonable person would consider offensive, abusive, or hate speech. That means no insults, name calling, or otherwise harassing other members.<\/li>\t<li><em>Stay on topic.\u00a0<\/em>People use Intercom to get work done and to be more productive. Off-topic comments in our threads and categories are a distraction. Staying on topic helps generate positive and productive discussions. See a new post relating to an existing topic? Share it with the author. Staying on point helps our Community remain clutter free and makes it easier to find the topics we need when we need them.\u00a0<\/li>\t<li><em>Be empathetic.\u00a0<\/em>In the spirit of Intercom\u2019s values, keep it personal! Welcome newcomers to our Community, and help those who have questions. Recognize that we all come from a variety of backgrounds and perspectives and if we try to understand and share each other\u2019s feelings, we\u2019ll create a safe and friendly atmosphere where people feel comfortable asking for help and making contributions.<\/li><\/ul><p>\u00a0<\/p><h3><strong>What is not allowed?<\/strong><\/h3><p>We are committed to maintaining a Community where users are free to express themselves and challenge one another's ideas, both technical and otherwise. Certain types of communications have no place in our Community for reasons of legality and relevance such as sharing confidential information or advertising your own services or products. Other types of behavior, however, serve to silence voices and chill participation, defeating the purpose of our Community. These behaviors also violate our\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/acceptable-use-policy\" rel=\"noreferrer noopener\">Acceptable Use Policy<\/a>\u00a0which governs all use of our products and our Community. Here are some such behaviors that simply aren\u2019t allowed:<\/p><p>\u00a0<\/p><ul><li><em>Threats of violence<\/em>\u00a0- You may not threaten violence towards others or use the site to organize, promote, or incite acts of real-world violence or terrorism. Think carefully about the words you use and the images you post and how they may be interpreted by others. In extraordinary cases, we may report threats of violence to law enforcement if we think there may be a genuine risk of physical harm or a threat to public safety.<\/li>\t<li><em>Hate speech and discrimination<\/em>\u00a0- While it isn\u2019t forbidden to broach topics such as age, body size, disability, ethnicity, gender identity and expression, level of experience, nationality, personal appearance, race, religion, or sexual identity and orientation, we do not tolerate speech that attacks a person or group of people on the basis of who they are.<\/li>\t<li><em>Trolling, bullying, and harassment<\/em>\u00a0- We do not tolerate trolling, bullying, or harassment. This means any habitual badgering, continuous pings, or any amount of intimidation targeted at a specific person or group of people.<\/li>\t<li><em>Impersonation<\/em>\u00a0- You may not seek to mislead others as to your identity by impersonating others, posting content under others\u2019 user names or email addresses, using a similar username, or otherwise posing as someone else.<\/li>\t<li><em>Doxxing and invasion of privacy<\/em>\u00a0- Don't post other people's personal information, such as phone numbers, private email addresses, physical addresses, credit card numbers, Social Security\/National Identity numbers, or passwords. Depending on the context, such as in the case of trolling, intimidation, or harassment, we may consider information such as photos or videos that were taken or distributed without the subject's consent, to be an invasion of privacy, especially when such material presents a safety risk to the subject.<\/li>\t<li><em>Vulgar, obscene, inflammatory, or hostile language<\/em>\u00a0- We are a community of professionals, and vulgar and obscene language distract from the purpose of communications with each other while inflammatory or hostile comments often serve to intimidate and silence the valuable voices in our Community.<\/li>\t<li><em>Gratuitously violent content<\/em>\u00a0- Don\u2019t post violent images, text, or other content without reasonable context or warnings. If necessary to raise a particular topic related to use of our products, please post a clear warning or disclaimer in order to help our members make an educated decision as to whether or not they want to engage with such content.<\/li>\t<li><em>Active malware or exploits<\/em>\u00a0- Being part of a community includes not taking advantage of other members of the Community. We do not allow anyone to use our platform for exploit delivery, such as using Intercom as a means to deliver malicious executables, or as attack infrastructure, for example by organizing denial of service attacks or managing command and control servers.<\/li><\/ul><p>\u00a0<\/p><h3><strong>What if you see these behaviors in our Community?<\/strong><\/h3><p>While we will be moderating content and behavior in the Community, we also rely on the Community to let us know when an issue needs to be addressed. If you run into something or someone on the site that you find objectionable, please reach out to our moderators right away.\u00a0To flag a post for our moderators, just click on the \"arrow\" drop-down menu in the top right hand corner of a post and select\u00a0<strong>Flag<\/strong>.<\/p><p>\u00a0<\/p><h3><strong>What if someone breaks the rules?<\/strong><\/h3><p>There are a variety of actions that we may take when a member reports inappropriate behavior or content. It often depends on the exact circumstances of a particular situation. We'll review each report as it comes in and investigate the content and surrounding facts, using these guidelines to guide our ultimate decision. Among possible courses of action, we may choose to edit the offending content, remove it, and\/or disable the content author\u2019s use of our Community at any time with or without prior notice.<\/p><h3><br \/><strong>Terms and conditions<\/strong><br \/>\u00a0<\/h3><p><strong>Expert Program Benefit<\/strong><\/p><ul><li><u>Engagement Requirements:<\/u> To remain eligible for the Free Sponsored Testing Account, users are required to maintain consistent monthly activity (as determined by Intercom in its sole discretion) in the community by participating in discussions, answering a minimum of 10 questions per month, and sharing insights. The Intercom team reserves the right to cancel the contract and reclaim any associated benefits in the event of failure to maintain consistent monthly activity.<br \/>\t\u00a0<\/li>\t<li><u>Notification of Inactivity:<\/u> Users will receive a notification if their activity level falls below the required threshold. This serves as a reminder to re-engage with the Community within 30 days to retain their benefits before any revocation occurs.<\/li><\/ul><p><strong>Hire an Expert Spotlight Program<\/strong><\/p><ul><li><u>Selection Criteria:<\/u> The Intercom Community showcases the most active and helpful users, with all featured Top Experts having passed the Certified Intercom Product Expert exam in the Intercom Academy.<br \/>\t\u00a0<\/li>\t<li><u>Disclaimer of Endorsement:<\/u> While the Intercom Community highlights Top Experts, it is important to note that the Community does not endorse or guarantee the services provided by these individuals. Users are encouraged to conduct their own evaluations before engaging with any listed Expert for services.<br \/>\t\u00a0<\/li>\t<li><u>Engagement Requirements:<\/u> To remain eligible for the Free Sponsored Testing Account, users are required to maintain consistent monthly activity (as determined by Intercom in its sole discretion) in the community by participating in discussions, answering a minimum of 10 questions per month, and sharing insights. The Intercom team reserves the right to cancel the contract and reclaim any associated benefits in the event of failure to maintain consistent monthly activity.<br \/>\t\u00a0<\/li>\t<li><u>Notification of Inactivity:<\/u> Users will receive a notification if their activity level falls below the required threshold. This serves as a reminder to re-engage with the Community within 30 days to retain their benefits before any revocation occurs.<\/li><\/ul><p>\u00a0<\/p><h3><strong>Legal Notices<\/strong><\/h3><p>These are only guidelines; they don\u2019t modify our\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/terms-and-policies\" rel=\"noreferrer noopener\">Terms of Service<\/a>\u00a0or Master Service Subscription Agreement (collectively and respectively, the \u201cAgreement\u201d) and are not intended to be a complete list. Intercom retains full discretion under the Agreement to remove any content or suspend or terminate any accounts for activity that violates our Agreement or\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/acceptable-use-policy\" rel=\"noreferrer noopener\">Acceptable Use Policy<\/a>. These guidelines are intended to provide some clarity on when we will exercise that discretion.<\/p><p>\u00a0<\/p>","url":"\/new-members-41\/intercom-community-guidelines-terms-and-conditions-3816?postid=13456#post13456","creationDate":"2023-03-21T14:37:37+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":3,"relevantPost":{"id":13456,"author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><strong>In these guidelines:<\/strong><\/p><ul><li>Building a strong community<\/li>\t<li>What is not allowed?<\/li>\t<li>What happens if someone breaks the rules?<\/li>\t<li>Terms and conditions<\/li>\t<li>Legal Notices<\/li><\/ul><p>\u00a0<\/p><p>Intercom customers worldwide bring vastly different perspectives, ideas, and experiences, and range from people only just starting out with our Messenger Product to those who have evolved their customer engagement, using Intercom from the beginning. The Intercom Interconnected Community (the \u201cCommunity\u201d) is a place for collaboration with the goal of utilizing Intercom to keep internet business personal.<\/p><p>\u00a0<\/p><p>We rely on our Community members to work with us in moderating interactions in the Community and report abusive behavior or content. By providing these guidelines, we hope to help you understand how best to support each other on our forum, and what type of actions or content may violate our Terms of Service, inclusive of our Acceptable Use Policy.<\/p><p>\u00a0<\/p><h3><strong>Building a strong community<\/strong><\/h3><p>The primary purpose of the Community is to help each other optimize your use of Intercom products. To help ensure all participants feel comfortable asking and answering questions in our Community, please follow these guidelines:<\/p><p>\u00a0<\/p><ul><li><em>Be proactive.<\/em>\u00a0If you know the answer to a topic another Community member has asked, share your knowledge, and keep the discussion going. If you see inappropriate behavior before we do, let us know so we can take action. We\u2019re all here to learn.<\/li>\t<li><em>Be respectful<\/em>. Most responses are provided by other Community members just like yourself. Post professionally and with civility, and don\u2019t post anything that a reasonable person would consider offensive, abusive, or hate speech. That means no insults, name calling, or otherwise harassing other members.<\/li>\t<li><em>Stay on topic.\u00a0<\/em>People use Intercom to get work done and to be more productive. Off-topic comments in our threads and categories are a distraction. Staying on topic helps generate positive and productive discussions. See a new post relating to an existing topic? Share it with the author. Staying on point helps our Community remain clutter free and makes it easier to find the topics we need when we need them.\u00a0<\/li>\t<li><em>Be empathetic.\u00a0<\/em>In the spirit of Intercom\u2019s values, keep it personal! Welcome newcomers to our Community, and help those who have questions. Recognize that we all come from a variety of backgrounds and perspectives and if we try to understand and share each other\u2019s feelings, we\u2019ll create a safe and friendly atmosphere where people feel comfortable asking for help and making contributions.<\/li><\/ul><p>\u00a0<\/p><h3><strong>What is not allowed?<\/strong><\/h3><p>We are committed to maintaining a Community where users are free to express themselves and challenge one another's ideas, both technical and otherwise. Certain types of communications have no place in our Community for reasons of legality and relevance such as sharing confidential information or advertising your own services or products. Other types of behavior, however, serve to silence voices and chill participation, defeating the purpose of our Community. These behaviors also violate our\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/acceptable-use-policy\" rel=\"noreferrer noopener\">Acceptable Use Policy<\/a>\u00a0which governs all use of our products and our Community. Here are some such behaviors that simply aren\u2019t allowed:<\/p><p>\u00a0<\/p><ul><li><em>Threats of violence<\/em>\u00a0- You may not threaten violence towards others or use the site to organize, promote, or incite acts of real-world violence or terrorism. Think carefully about the words you use and the images you post and how they may be interpreted by others. In extraordinary cases, we may report threats of violence to law enforcement if we think there may be a genuine risk of physical harm or a threat to public safety.<\/li>\t<li><em>Hate speech and discrimination<\/em>\u00a0- While it isn\u2019t forbidden to broach topics such as age, body size, disability, ethnicity, gender identity and expression, level of experience, nationality, personal appearance, race, religion, or sexual identity and orientation, we do not tolerate speech that attacks a person or group of people on the basis of who they are.<\/li>\t<li><em>Trolling, bullying, and harassment<\/em>\u00a0- We do not tolerate trolling, bullying, or harassment. This means any habitual badgering, continuous pings, or any amount of intimidation targeted at a specific person or group of people.<\/li>\t<li><em>Impersonation<\/em>\u00a0- You may not seek to mislead others as to your identity by impersonating others, posting content under others\u2019 user names or email addresses, using a similar username, or otherwise posing as someone else.<\/li>\t<li><em>Doxxing and invasion of privacy<\/em>\u00a0- Don't post other people's personal information, such as phone numbers, private email addresses, physical addresses, credit card numbers, Social Security\/National Identity numbers, or passwords. Depending on the context, such as in the case of trolling, intimidation, or harassment, we may consider information such as photos or videos that were taken or distributed without the subject's consent, to be an invasion of privacy, especially when such material presents a safety risk to the subject.<\/li>\t<li><em>Vulgar, obscene, inflammatory, or hostile language<\/em>\u00a0- We are a community of professionals, and vulgar and obscene language distract from the purpose of communications with each other while inflammatory or hostile comments often serve to intimidate and silence the valuable voices in our Community.<\/li>\t<li><em>Gratuitously violent content<\/em>\u00a0- Don\u2019t post violent images, text, or other content without reasonable context or warnings. If necessary to raise a particular topic related to use of our products, please post a clear warning or disclaimer in order to help our members make an educated decision as to whether or not they want to engage with such content.<\/li>\t<li><em>Active malware or exploits<\/em>\u00a0- Being part of a community includes not taking advantage of other members of the Community. We do not allow anyone to use our platform for exploit delivery, such as using Intercom as a means to deliver malicious executables, or as attack infrastructure, for example by organizing denial of service attacks or managing command and control servers.<\/li><\/ul><p>\u00a0<\/p><h3><strong>What if you see these behaviors in our Community?<\/strong><\/h3><p>While we will be moderating content and behavior in the Community, we also rely on the Community to let us know when an issue needs to be addressed. If you run into something or someone on the site that you find objectionable, please reach out to our moderators right away.\u00a0To flag a post for our moderators, just click on the \"arrow\" drop-down menu in the top right hand corner of a post and select\u00a0<strong>Flag<\/strong>.<\/p><p>\u00a0<\/p><h3><strong>What if someone breaks the rules?<\/strong><\/h3><p>There are a variety of actions that we may take when a member reports inappropriate behavior or content. It often depends on the exact circumstances of a particular situation. We'll review each report as it comes in and investigate the content and surrounding facts, using these guidelines to guide our ultimate decision. Among possible courses of action, we may choose to edit the offending content, remove it, and\/or disable the content author\u2019s use of our Community at any time with or without prior notice.<\/p><h3><br \/><strong>Terms and conditions<\/strong><br \/>\u00a0<\/h3><p><strong>Expert Program Benefit<\/strong><\/p><ul><li><u>Engagement Requirements:<\/u> To remain eligible for the Free Sponsored Testing Account, users are required to maintain consistent monthly activity (as determined by Intercom in its sole discretion) in the community by participating in discussions, answering a minimum of 10 questions per month, and sharing insights. The Intercom team reserves the right to cancel the contract and reclaim any associated benefits in the event of failure to maintain consistent monthly activity.<br \/>\t\u00a0<\/li>\t<li><u>Notification of Inactivity:<\/u> Users will receive a notification if their activity level falls below the required threshold. This serves as a reminder to re-engage with the Community within 30 days to retain their benefits before any revocation occurs.<\/li><\/ul><p><strong>Hire an Expert Spotlight Program<\/strong><\/p><ul><li><u>Selection Criteria:<\/u> The Intercom Community showcases the most active and helpful users, with all featured Top Experts having passed the Certified Intercom Product Expert exam in the Intercom Academy.<br \/>\t\u00a0<\/li>\t<li><u>Disclaimer of Endorsement:<\/u> While the Intercom Community highlights Top Experts, it is important to note that the Community does not endorse or guarantee the services provided by these individuals. Users are encouraged to conduct their own evaluations before engaging with any listed Expert for services.<br \/>\t\u00a0<\/li>\t<li><u>Engagement Requirements:<\/u> To remain eligible for the Free Sponsored Testing Account, users are required to maintain consistent monthly activity (as determined by Intercom in its sole discretion) in the community by participating in discussions, answering a minimum of 10 questions per month, and sharing insights. The Intercom team reserves the right to cancel the contract and reclaim any associated benefits in the event of failure to maintain consistent monthly activity.<br \/>\t\u00a0<\/li>\t<li><u>Notification of Inactivity:<\/u> Users will receive a notification if their activity level falls below the required threshold. This serves as a reminder to re-engage with the Community within 30 days to retain their benefits before any revocation occurs.<\/li><\/ul><p>\u00a0<\/p><h3><strong>Legal Notices<\/strong><\/h3><p>These are only guidelines; they don\u2019t modify our\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/terms-and-policies\" rel=\"noreferrer noopener\">Terms of Service<\/a>\u00a0or Master Service Subscription Agreement (collectively and respectively, the \u201cAgreement\u201d) and are not intended to be a complete list. Intercom retains full discretion under the Agreement to remove any content or suspend or terminate any accounts for activity that violates our Agreement or\u00a0<a href=\"https:\/\/www.intercom.com\/legal\/acceptable-use-policy\" rel=\"noreferrer noopener\">Acceptable Use Policy<\/a>. 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What happens if someone breaks the rules? Terms and conditions Legal Notices Intercom customers worldwide bring vastly different perspectives, ideas, and experiences, and range from people only just starting out with our Messenger Product to those who have evolved their customer engagement, using Intercom from the beginning. The Intercom Interconnected Community (the “Community”) is a place for collaboration with the goal of utilizing Intercom to keep internet business personal. We rely on our Community members to work with us in moderating interactions in the Community and report abusive behavior or content. By providing these guidelines, we hope to help you understand how best to support each other on our forum, and what type of actions or content may violate our Terms of Service, inclusive of our Acceptable Use Policy. Building a strong communityThe primary purpose of the Community is to help each other optimize yo</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">3</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/new-members-41/intercom-community-guidelines-terms-and-conditions-3816"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 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