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Insight - EFQM
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Through our evidence-based assessments, technology platform, data and analytics, we help organisations improve and manage change through measurement, tracking and improving performance in their key areas.</span></p></div> <img class="image" width="285" height="163" src="https://efqm.org/wp-content/uploads/2025/01/assess.jpg" alt=""><div class="cta-container"><div class="cta"> <a href="https://efqm.org/contact/" class="cta-link" title="Contact us"> Contact us </a></div></div></div></div></div></section><section class="component" style="--color: #efefef" id="component-image-1-1" data-c2><div class="container"><div class="row"><div class="column"><div class="copy --copy"><h2>What is it?</h2></div></div><div class="column"><div class="copy --copy"><p>EFQM Assessment shows how well your organisation performs against a globally proven management framework for driving sustainable performance– The EFQM Model.</p><p><span class="f20">– You can achieve different levels of Assessment based on your organisation’s ability to achieve a sustainable performance – from 1 Star Recognised by EFQM for Sustainable Performance to the EFQM Global Award Winner level.</span></p><p><span class="f20">– From a rapid review process to a comprehensive in-depth assessment of your business, EFQM Assessment adjusts to your needs and objectives.</span></p></div></div></div></div></section><section class="component" style="--color: " id="component-image-1-2" data-c2><div class="container"><div class="row"><div class="column"><div class="copy --copy"><h2>Data and analytics dashboard delivered through AssessBase</h2><p><span class="f20">In addition to the Feedback Report, AssessBase helps you measure, track and improve your organisation’s performance. Manage your change, deliver your continuous improvement faster and get the results you need for your transformation with our performance improvement data and analytics. Click here for further details.</span></p></div><div class="cta-container"><div class="cta"> <a class="cta-link" href="https://efqm.org/assessbase/" title="Find out more">Find out more</a></div></div></div><div class="column"><div class="copy --copy"><p><img fetchpriority="high" decoding="async" class="alignnone size-full wp-image-16810" src="https://efqm.org/wp-content/uploads/2024/05/ASSESSBASE-Hero-Image.png" alt="" width="729" height="481" srcset="https://efqm.org/wp-content/uploads/2024/05/ASSESSBASE-Hero-Image.png 729w, https://efqm.org/wp-content/uploads/2024/05/ASSESSBASE-Hero-Image-300x198.png 300w, https://efqm.org/wp-content/uploads/2024/05/ASSESSBASE-Hero-Image-18x12.png 18w" sizes="(max-width: 729px) 100vw, 729px" /></p></div></div></div></div></section><section class="component" style="--background: url(https://efqm.org/wp-content/uploads/2024/05/EFQM-Insight-process-bgr.webp);--color: " id="component-image-1-3" data-c2><div class="container"><div class="row"><div class="column"><div class="copy --copy"><h2>The Insights Process outputs</h2><p><span class="f20">The output of the assessment process is a ‘feedback report’ which gives a detailed analysis of where your organisation is currently at strategic, operational and performance levels. It also provides benchmarking comparisons with other organisations.</span></p><p><span class="f20">Want a FREE example Feedback report?</span></p></div><div class="cta-container"><div class="cta"> <a class="cta-link" href="https://mailchi.mp/15a132708b27/4t3aayok8u" title="Download NOW">Download NOW</a></div></div></div><div class="column"><div class="copy --copy"><p><img decoding="async" class="alignnone size-medium wp-image-17220" src="https://efqm.org/wp-content/uploads/2024/06/insight-300x243.png" alt="" width="600" height="486" srcset="https://efqm.org/wp-content/uploads/2024/06/insight-300x243.png 300w, https://efqm.org/wp-content/uploads/2024/06/insight-1024x831.png 1024w, https://efqm.org/wp-content/uploads/2024/06/insight-768x623.png 768w, https://efqm.org/wp-content/uploads/2024/06/insight-1536x1246.png 1536w, https://efqm.org/wp-content/uploads/2024/06/insight-15x12.png 15w, https://efqm.org/wp-content/uploads/2024/06/insight.png 1702w" sizes="(max-width: 600px) 100vw, 600px" /></p></div></div></div></div></section><section class="component" style="--color: " id="component-image-1-4" data-c2><div class="container"><div class="row"><div class="column"><div class="copy --copy"><h2>EFQM Recognition Scheme</h2><p><span class="f20">The EFQM Recognition scheme recognises the achievements of any type of organisation based on their sustainable performance level.</span></p><p><span class="f20">Any organisation can apply for the rapid and advanced Recognised by EFQM, while the EFQM Global Award recognises and celebrates the highest-performing organisations around the world.</span></p></div></div><div class="column"><div class="copy --copy"><p><img decoding="async" class="alignnone size-medium wp-image-18201" src="https://efqm.org/wp-content/uploads/2024/06/RecognitionGraphicCMYK-white-back-300x173.png" alt="" width="600" height="346" srcset="https://efqm.org/wp-content/uploads/2024/06/RecognitionGraphicCMYK-white-back-300x173.png 300w, https://efqm.org/wp-content/uploads/2024/06/RecognitionGraphicCMYK-white-back-768x444.png 768w, https://efqm.org/wp-content/uploads/2024/06/RecognitionGraphicCMYK-white-back-18x10.png 18w, https://efqm.org/wp-content/uploads/2024/06/RecognitionGraphicCMYK-white-back.png 800w" sizes="(max-width: 600px) 100vw, 600px" /></p></div></div></div></div></section><section class="component" style="--background: #F6F6F6" id="component-grid-5" data-c3><div class="container"><div class="row"><div class="column"><div class="copy --copy"><p>The insight process provides performance feedback on the following</p></div></div><div class="column"><div class="row-1" style="--columns: 3"><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2024/06/Direction.webp" alt="" loading="lazy"></div><div class="section"><div class="paragraph f20"><h3><span class="f30">Direction</span></h3><p> </p><ul><li>Achieve increased alignment, awareness and shared understanding of your business</li><li>Enables you to analyse your business from an external and strategic point of view, so your people focus on the vital few</li><li>Makes your organisation fit for the future</li></ul></div></div></div><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2024/06/Execution.webp" alt="" loading="lazy"></div><div class="section"><div class="paragraph f20"><h3><span class="f30">Execution</span></h3><p> </p><ul><li>Real-time and actionable insights and feedback to boost your organisational performance and accelerate change and transformation</li><li>The organisational performance will be further improved due to engaged and motivated people</li></ul></div></div></div><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2024/06/Results.webp" alt="" loading="lazy"></div><div class="section"><div class="paragraph f20"><h3><span class="f30">Results</span></h3><p> </p><ul><li>Get your culture and strategy right to outperform your competition on:<ul><li>ROI</li><li>Customer service</li><li>Operational efficiency</li><li>People performance and engagement</li><li>Image and reputation</li></ul></li><li>Increased value for shareholders and key stakeholders</li></ul></div></div></div></div></div></div></div></section><section class="component" style="--background: #F6F6F6" id="component-grid-6" data-c3><div class="container"><div class="row"><div class="column"><div class="copy --copy"><p>The core components of the EFQM Insight Process</p></div></div><div class="column"><div class="row-1" style="--columns: 3"><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2024/06/Preparation.webp" alt="" loading="lazy"></div><div class="section"><div class="paragraph f20"><h3><span class="f30">Preparation</span></h3><p> </p><ul><li>Build internal capability to create organisational understanding based on the EFQM Model</li><li>Consensus and a common picture of the organisation</li><li>Understand your organisation’s WHY/HOW/WHAT</li><li>Create digital blueprint of your business</li><li>Transformation baseline analysis and road map</li></ul></div></div></div><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2024/06/Assessment.webp" alt="" loading="lazy"></div><div class="section"><div class="paragraph f20"><h3><span class="f30">Assessment</span></h3><p> </p><ul><li>Get challenged by external international team of experts</li><li>Gain expert insights to tackle future challenges</li><li>Discover through thought provoking questions and interaction undiscovered strengths your organisation has</li><li>Energise and motivate your team</li></ul></div></div></div><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2024/06/Feedback.webp" alt="" loading="lazy"></div><div class="section"><div class="paragraph f20"><h3><span class="f30">Feedback</span></h3><p> </p><ul><li>Receive data-driven insights</li><li>Receive detailed analysis and Gap identification</li><li>Enable your organisation to compare its performance on a global level</li><li>Help your organisation to focus on what really matters Strenghten alignment & tracking</li></ul></div></div></div></div></div></div></div></section><section class="component" style="--background: url(https://efqm.org/wp-content/uploads/2024/05/EFQM-Insights-Impact-bgr.webp);--color: " id="component-image-1-7" data-c2><div class="container"><div class="row"><div class="column"><div class="copy --copy"><h2>Insights.<br /> Faster.</h2></div></div><div class="column"><div class="copy --copy"><h3><span class="f30">Impact Programme from EFQM</span></h3><p><span class="f20">Using our fast paced workshop program, we can provide insights, findings and opportunities for improvement quicker.</span></p></div><div class="cta-container"><div class="cta"> <a class="cta-link" href="https://efqm.org/impact/" title="FIND OUT MORE">FIND OUT MORE</a></div></div></div></div></div></section><section class="component" style="--background: url(https://efqm.org/wp-content/themes/efqm/assets/images/gradient.jpg)" id="insight-and-assessment-from-efqm" data-c5><div class="container"><div class="row"><div class="column"><h2 class="headline f30">Insight and Assessment from EFQM</h2><div class="cta"> <a href="https://efqm.org/contact/" class="cta-link" title="CONTACT US"> CONTACT US </a></div></div><div class="column"> <img width="285" height="163" src="https://efqm.org/wp-content/uploads/2024/06/vinbanner.jpg" alt="Vinciane Beauduin" class="image" loading="lazy"><p class="paragraph f20 --paragraph">Vinciane Beauduin</p><p class="paragraph 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