CINXE.COM
Help & support | Springer | Springer — International Publisher
<!doctype html> <html lang="en" > <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta name="viewport" content="width=device-width, initial-scale=1.0"/> <link rel="stylesheet" href="/public/css/styles.css"/> <title> Help & support | Springer | Springer — International Publisher </title> <link rel="icon" type="image/png" href="/public/images/springer-icon.svg"/> <script> window.dataLayer = window.dataLayer || []; window.dataLayer.push({ hotjarSiteId: 1381312, gaUniversalTrackingId: "UA-10576520-2", }); </script> <script src="https://cmp.springer.com/production_live/en/consent-bundle-17-latest.js"></script> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://collect.springer.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-54556ZX');</script> <!-- End Google Tag Manager --> <script src="https://www.google.com/recaptcha/api.js" async defer></script> </head> <body> <a class="c-skip-link" href="#main">skip to context</a> <header class="c-header"> <div class="c-header__container"> <div class="c-header__brand"> <a href="/" itemprop="url" data-track="click" data-track-action="click - / - Springer home" data-track-category="header links" data-track-label="/gp/help"> <img alt="Springer home" itemprop="logo" role="img" src="/public/images/springer-logo.svg"> </a> </div> <ul class="c-header__menu"> <li class="c-header__item"> <a href="https://www.springer.com/springerlinkshop" class="c-header__link" data-track="click" data-track-action="click - https://www.springer.com/springerlinkshop - SpringerLink shop" data-track-category="header links" data-track-label="/gp/help"> <span class="u-display-flex u-align-items-center"> SpringerLink shop <svg class="u-icon u-ml-4" width="22" height="22" aria-hidden="true" focusable="false"> <use xlink:href="/public/images/shop.svg#i-shop"></use> </svg> </span> </a> </li> </ul> </div> <nav class="c-header__nav"> <ul class="c-header__nav-menu"> <li class="c-header__item"> <a href="/gp/subjects" class="c-header__link c-header__link--nav" data-track="click" data-track-action="click - /gp/subjects - Subjects" data-track-category="header links" data-track-label="/gp/help">Subjects</a> </li> <li class="c-header__item"> <a href="#services" class="c-header__link c-header__link--nav" data-track="click" data-track-action="click - #services - Services" data-track-category="header links" data-track-label="/gp/help">Services</a> </li> <li class="c-header__item"> <a href="/gp/about-springer" class="c-header__link c-header__link--nav" data-track="click" data-track-action="click - /gp/about-springer - About Us" data-track-category="header links" data-track-label="/gp/help">About Us</a> </li> </ul> </nav> </header> <main class="u-container u-mt-32 u-mb-64" id="main" tabindex="-1"> <div class="u-mt-32 l-with-sidebar" style="--with-sidebar--gap: 4rem;"> <div class="main" style="--with-sidebar--min: 55%"> <div data-title="Springer help & support" class="block" id="id-49260" data-type="local/article" lang="en"> <article> <h1> Springer help & support </h1> <div class="c-content"><p class="intro--paragraph">Find answers to your questions about registration, orders and other Springer services. Learn more about our products and how to buy them. Get information about our coupons or get support from our customer service team. We are here to help.</p></div> </article> </div> <div data-title="Get the support you need – quickly" class="block" id="id-49261" data-type="local/groups/gridThirds" lang="en"> <!-- grid of max three columns in main content area --> <h2 class="full-width">Get the support you need – quickly</h2> <ul class="l-grid" style="--grid--basis: min(200px, 100%)"> <li> <div class="c-card"> <div class="c-card__image"> <img src="https://resource-cms.springernature.com/springer-cms/rest/v1/content/13944/data/v2" alt="FAQ"> </div> <div class="c-card__body"> <h3 class="c-card__title"> <a class="c-card__link" data-track="click" data-track-action="click - https://support.springer.com/en/support/home - Springer shop FAQ" data-track-category="card" data-track-label="gp/help" href="https://support.springer.com/en/support/home"> Springer shop FAQ </a> </h3> <div class="c-card__summary"><p>We´ve collected the most popular help topics about buying in the Springer Shop</p></div> </div> </div> </li> <li> <div class="c-card"> <div class="c-card__image"> <img src="https://resource-cms.springernature.com/springer-cms/rest/v1/content/20010/data/v5" alt="Editorial Contacts"> </div> <div class="c-card__body"> <h3 class="c-card__title"> <a class="c-card__link" data-track="click" data-track-action="click - /gp/authors-editors/book-authors-editors/connect-with-a-publishing-editor - Publishing editors" data-track-category="card" data-track-label="gp/help" href="/gp/authors-editors/book-authors-editors/connect-with-a-publishing-editor"> Publishing editors </a> </h3> <div class="c-card__summary"><p>Thinking of writing or editing a book? Contact one of our publishing editors.</p></div> </div> </div> </li> <li> <div class="c-card"> <div class="c-card__image"> <img src="https://resource-cms.springernature.com/springer-cms/rest/v1/content/20012/data/v4" alt="Customer Service"> </div> <div class="c-card__body"> <h3 class="c-card__title"> <a class="c-card__link" data-track="click" data-track-action="click - https://support.springer.com/en/support/solutions/articles/6000206179-contact-us - Customer service" data-track-category="card" data-track-label="gp/help" href="https://support.springer.com/en/support/solutions/articles/6000206179-contact-us"> Customer service </a> </h3> <div class="c-card__summary"><p class="MsoNormal">We are happy to help you with all your questions.</p></div> </div> </div> </li> </ul> </div> <div data-title="Author services (in English)" class="block" id="id-49268" data-type="local/groups/gridThirds" lang="en"> <!-- grid of max three columns in main content area --> <h2 class="full-width">Author services (in English)</h2> <ul class="l-grid" style="--grid--basis: min(200px, 100%)"> <li> <div class="c-card"> <div class="c-card__image"> <img src="https://resource-cms.springernature.com/springer-cms/rest/v1/content/6394/data/v3" alt="OpenAccess"> </div> <div class="c-card__body"> <h3 class="c-card__title"> <a class="c-card__link" data-track="click" data-track-action="click - /gp/open-access - Open Access" data-track-category="card" data-track-label="gp/help" href="/gp/open-access"> Open Access </a> </h3> <div class="c-card__summary"><p>Springer is pleased to offer a variety of open access options for our authors to publish their research.</p></div> </div> </div> </li> <li> <div class="c-card"> <div class="c-card__image"> <img src="https://resource-cms.springernature.com/springer-cms/rest/v1/content/3420/data/v19" alt="Author Academy"> </div> <div class="c-card__body"> <h3 class="c-card__title"> <a class="c-card__link" data-track="click" data-track-action="click - /gp/authors-editors/authorandreviewertutorials - Author Academy" data-track-category="card" data-track-label="gp/help" href="/gp/authors-editors/authorandreviewertutorials"> Author Academy </a> </h3> <div class="c-card__summary"><p>We offer detailed advice on writing and getting your manuscript published as well as tips for peer reviewers.</p></div> </div> </div> </li> <li> <div class="c-card"> <div class="c-card__image"> <img src="https://resource-cms.springernature.com/springer-cms/rest/v1/content/4296/data/v14" alt="Citation Alert"> </div> <div class="c-card__body"> <h3 class="c-card__title"> <a class="c-card__link" data-track="click" data-track-action="click - /gp/authors-editors/journal-author/journal-author-helpdesk/citation-alert/18682 - Citation Alert" data-track-category="card" data-track-label="gp/help" href="/gp/authors-editors/journal-author/journal-author-helpdesk/citation-alert/18682"> Citation Alert </a> </h3> <div class="c-card__summary"><p>Never miss getting cited! Your article makes an impact – and we will tell you about it!</p></div> </div> </div> </li> </ul> </div> </div> <aside class="sidebar l-with-sidebar__sidebar" style="--with-sidebar--basis: 454px"> <div data-title="Untitled" class="block" id="id-49275" data-type="local/menuBox" lang="en"> <nav class="c-box" aria-labelledby="title-49275"> <h2 id="title-49275" class="c-box__heading" aria-level="2"> <a href="/gp/help" data-track="click" data-track-action="click - /gp/help - Help & support" data-track-category="menu links" data-track-label="gp/help"> Help & support </a> </h2> <ul class="c-box-links"> <li class="c-box-links__item"> <a href="/gp/campaign/marketing-alerts" data-track="click" data-track-action="click - /gp/campaign/marketing-alerts - Newsletter abonnieren" data-track-category="menu item" data-track-label="gp/help"> <span class="u-display-flex u-align-items-center"> Newsletter abonnieren </span> </a> </li> <li class="c-box-links__item"> <a href="/gp/help/about-springerlink/18548" data-track="click" data-track-action="click - /gp/help/about-springerlink/18548 - Springer Nature Link" data-track-category="menu item" data-track-label="gp/help"> <span class="u-display-flex u-align-items-center"> Springer Nature Link </span> </a> </li> <li class="c-box-links__item"> <a href="/gp/help/contact" data-track="click" data-track-action="click - /gp/help/contact - Contact us" data-track-category="menu item" data-track-label="gp/help"> <span class="u-display-flex u-align-items-center"> Contact us </span> </a> </li> </ul> </nav> </div> <div data-title="Untitled" class="block" id="id-49280" data-type="local/menuBox" lang="en"> <nav class="c-box" aria-labelledby="title-49280"> <h2 id="title-49280" class="c-box__heading" aria-level="2"> <a href="/gp/help/discounts/16714" data-track="click" data-track-action="click - /gp/help/discounts/16714 - Discounts" data-track-category="menu links" data-track-label="gp/help"> Discounts </a> </h2> <ul class="c-box-links"> <li class="c-box-links__item"> <a href="/gp/help/discounts-for-authors/510" data-track="click" data-track-action="click - /gp/help/discounts-for-authors/510 - Discounts for authors" data-track-category="menu item" data-track-label="gp/help"> <span class="u-display-flex u-align-items-center"> Discounts for authors </span> </a> </li> <li class="c-box-links__item"> <a href="/gp/help/discounts-for-booksellers/512" data-track="click" data-track-action="click - /gp/help/discounts-for-booksellers/512 - Discounts for booksellers" data-track-category="menu item" data-track-label="gp/help"> <span class="u-display-flex u-align-items-center"> Discounts for booksellers </span> </a> </li> <li class="c-box-links__item"> <a href="https://support.springer.com/en/support/solutions/articles/6000233789-mengenrabatte" rel="external" data-track="click" data-track-action="click - https://support.springer.com/en/support/solutions/articles/6000233789-mengenrabatte - Bulk Discounts for Corporate Customers" data-track-category="menu item" data-track-label="gp/help"> <span class="u-display-flex u-align-items-center"> Bulk Discounts for Corporate Customers <span role="img" aria-label="(external website)">↗</span> </span> </a> </li> </ul> </nav> </div> </aside> </div> </main> <footer> <div class="c-dropdowns" id="dropdowns"> <div class="c-dropdowns__container"> <div class="c-dropdown" id="services" tabindex="-1"> <h2 class="c-dropdown__title">Services</h2> <ul class="c-dropdown__list"> <li class="c-dropdown__item"> <a href="/gp/advertisers" data-track="click" data-track-action="click - /gp/advertisers - Advertisers" data-track-category="dropdown links" data-track-label="/gp/help">Advertisers</a> </li> <li class="c-dropdown__item"> <a href="/gp/authors-editors" data-track="click" data-track-action="click - /gp/authors-editors - Authors & Editors" data-track-category="dropdown links" data-track-label="/gp/help">Authors & Editors</a> </li> <li class="c-dropdown__item"> <a href="https://www.springernature.com/gp/booksellers" data-track="click" data-track-action="click - https://www.springernature.com/gp/booksellers - Booksellers (SpringerNature)" data-track-category="dropdown links" data-track-label="/gp/help">Booksellers (SpringerNature)</a> </li> <li class="c-dropdown__item"> <a href="/gp/reviewers" data-track="click" data-track-action="click - /gp/reviewers - Book Reviewers" data-track-category="dropdown links" data-track-label="/gp/help">Book Reviewers</a> </li> <li class="c-dropdown__item"> <a href="https://www.springernature.com/gp/authors/lecturers" data-track="click" data-track-action="click - https://www.springernature.com/gp/authors/lecturers - Instructors & lecturers (SpringerNature)" data-track-category="dropdown links" data-track-label="/gp/help">Instructors & lecturers (SpringerNature)</a> </li> <li class="c-dropdown__item"> <a href="/gp/about-springer/media" data-track="click" data-track-action="click - /gp/about-springer/media - Journalists" data-track-category="dropdown links" data-track-label="/gp/help">Journalists</a> </li> <li class="c-dropdown__item"> <a href="https://www.springernature.com/gp/librarians" data-track="click" data-track-action="click - https://www.springernature.com/gp/librarians - Librarians (SpringerNature)" data-track-category="dropdown links" data-track-label="/gp/help">Librarians (SpringerNature)</a> </li> <li class="c-dropdown__item"> <a href="/gp/open-access" data-track="click" data-track-action="click - /gp/open-access - Open Access & Springer" data-track-category="dropdown links" data-track-label="/gp/help">Open Access & Springer</a> </li> <li class="c-dropdown__item"> <a href="/gp/editorial-policies" data-track="click" data-track-action="click - /gp/editorial-policies - Editorial Policies" data-track-category="dropdown links" data-track-label="/gp/help">Editorial Policies</a> </li> <li class="c-dropdown__item"> <a href="/gp/rights-permissions" data-track="click" data-track-action="click - /gp/rights-permissions - Rights & Permissions" data-track-category="dropdown links" data-track-label="/gp/help">Rights & Permissions</a> </li> <li class="c-dropdown__item"> <a href="/gp/partners" data-track="click" data-track-action="click - /gp/partners - Societies & Publishing Partners" data-track-category="dropdown links" data-track-label="/gp/help">Societies & Publishing Partners</a> </li> <li class="c-dropdown__item"> <a href="https://www.springernature.com/gp/librarians/agents" data-track="click" data-track-action="click - https://www.springernature.com/gp/librarians/agents - Subscription Agencies (SpringerNature)" data-track-category="dropdown links" data-track-label="/gp/help">Subscription Agencies (SpringerNature)</a> </li> <li class="c-dropdown__item"> <a href="/gp/help" data-track="click" data-track-action="click - /gp/help - Help & Contact" data-track-category="dropdown links" data-track-label="/gp/help">Help & Contact</a> </li> </ul> </div> </div> </div> <div class="c-publisher-footer"> <div class="c-publisher-footer__section"> <div class="c-publisher-footer__container"> <div class="c-publisher-footer__menu"> <div class="c-publisher-footer__menu-group"> <dl class="c-publisher-footer__list"> <dt class="c-publisher-footer__heading">Publish with us</dt> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/authors-editors" data-track="click" data-track-action="click - /gp/authors-editors - Authors" data-track-category="publisher footer links" data-track-label="/gp/help">Authors</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/authors-editors/journal-author" data-track="click" data-track-action="click - /gp/authors-editors/journal-author - Journal authors" data-track-category="publisher footer links" data-track-label="/gp/help">Journal authors</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/editorial-policies" data-track="click" data-track-action="click - /gp/editorial-policies - Editorial Policies" data-track-category="publisher footer links" data-track-label="/gp/help">Editorial Policies</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/open-access" data-track="click" data-track-action="click - /gp/open-access - Open access & Springer" data-track-category="publisher footer links" data-track-label="/gp/help">Open access & Springer</a> </dd> </dl> </div> <div class="c-publisher-footer__menu-group"> <dl class="c-publisher-footer__list"> <dt class="c-publisher-footer__heading">Discover content</dt> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="https://link.springer.com/" data-track="click" data-track-action="click - https://link.springer.com/ - SpringerLink" data-track-category="publisher footer links" data-track-label="/gp/help">SpringerLink</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="https://link.springer.com/books/a/1" data-track="click" data-track-action="click - https://link.springer.com/books/a/1 - Books A - Z" data-track-category="publisher footer links" data-track-label="/gp/help">Books A - Z</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="https://link.springer.com/journals/a/1" data-track="click" data-track-action="click - https://link.springer.com/journals/a/1 - Journals A - Z" data-track-category="publisher footer links" data-track-label="/gp/help">Journals A - Z</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="https://link.springer.com/video" data-track="click" data-track-action="click - https://link.springer.com/video - Video" data-track-category="publisher footer links" data-track-label="/gp/help">Video</a> </dd> </dl> </div> <div class="c-publisher-footer__menu-group"> <dl class="c-publisher-footer__list"> <dt class="c-publisher-footer__heading">Other services</dt> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="https://www.springernature.com/gp/authors/lecturers" data-track="click" data-track-action="click - https://www.springernature.com/gp/authors/lecturers - Instructors & lecturers (SpringerNature)" data-track-category="publisher footer links" data-track-label="/gp/help">Instructors & lecturers (SpringerNature)</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="https://www.springernature.com/gp/librarians" data-track="click" data-track-action="click - https://www.springernature.com/gp/librarians - Librarians (SpringerNature)" data-track-category="publisher footer links" data-track-label="/gp/help">Librarians (SpringerNature)</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/partners" data-track="click" data-track-action="click - /gp/partners - Societies & Publishing Partners" data-track-category="publisher footer links" data-track-label="/gp/help">Societies & Publishing Partners</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/advertisers" data-track="click" data-track-action="click - /gp/advertisers - Advertisers" data-track-category="publisher footer links" data-track-label="/gp/help">Advertisers</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="https://link.springer.com/shop/springer/titles/en-eu/" data-track="click" data-track-action="click - https://link.springer.com/shop/springer/titles/en-eu/ - SpringerLink shop" data-track-category="publisher footer links" data-track-label="/gp/help">SpringerLink shop</a> </dd> </dl> </div> <div class="c-publisher-footer__menu-group"> <dl class="c-publisher-footer__list"> <dt class="c-publisher-footer__heading">About Springer</dt> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/about-springer" data-track="click" data-track-action="click - /gp/about-springer - About us" data-track-category="publisher footer links" data-track-label="/gp/help">About us</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/help" data-track="click" data-track-action="click - /gp/help - Help & Support" data-track-category="publisher footer links" data-track-label="/gp/help">Help & Support</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/help/contact" data-track="click" data-track-action="click - /gp/help/contact - Contact us" data-track-category="publisher footer links" data-track-label="/gp/help">Contact us</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/about-springer/media/press-releases" data-track="click" data-track-action="click - /gp/about-springer/media/press-releases - Press releases" data-track-category="publisher footer links" data-track-label="/gp/help">Press releases</a> </dd> <dd class="c-publisher-footer__item"> <a class="c-publisher-footer__link " href="/gp/imprint/610056" data-track="click" data-track-action="click - /gp/imprint/610056 - Impressum" data-track-category="publisher footer links" data-track-label="/gp/help">Impressum</a> </dd> </dl> </div> </div> </div> </div> </div> <div class="c-corporate-footer"> <div class="c-corporate-footer__container"> <nav> <ul class="c-corporate-footer__links"> <li> <button class="c-corporate-footer__link" data-cc-action="preferences">Your Privacy Choices / Manage Cookies</button> </li> <li> <a class="c-corporate-footer__link" href="https://www.springernature.com/gp/info/accessibility" data-track="click" data-track-action="click - https://www.springernature.com/gp/info/accessibility - Accessibility statement" data-track-category="corporate footer links" data-track-label="/gp/help">Accessibility statement</a> </li> <li> <a class="c-corporate-footer__link" href="/gp/privacy-policy" data-track="click" data-track-action="click - /gp/privacy-policy - Privacy policy" data-track-category="corporate footer links" data-track-label="/gp/help">Privacy policy</a> </li> <li> <a class="c-corporate-footer__link" href="https://www.springernature.com/gp/legal/ccpa" data-track="click" data-track-action="click - https://www.springernature.com/gp/legal/ccpa - Your US State Privacy Rights" data-track-category="corporate footer links" data-track-label="/gp/help">Your US State Privacy Rights</a> </li> <li> <a class="c-corporate-footer__link" href="/gp/standard-terms-and-conditions-of-business" data-track="click" data-track-action="click - /gp/standard-terms-and-conditions-of-business - Terms and conditions" data-track-category="corporate footer links" data-track-label="/gp/help">Terms and conditions</a> </li> <li> <a class="c-corporate-footer__link" href="/gp/help" data-track="click" data-track-action="click - /gp/help - Help and support" data-track-category="corporate footer links" data-track-label="/gp/help">Help and support</a> </li> </ul> </nav> <a href="https://www.springernature.com/gp" class="c-corporate-footer__link" data-track="click" data-track-action="click - https://www.springernature.com/gp - Springer Nature logo" data-track-category="corporate footer links" data-track-label="/gp/help"> <img src="/public/images/springernature-logo.svg" alt="Springer Nature logo" loading="lazy" width="200" height="20"/> </a> <p class="c-corporate-footer__legal" data-test="copyright">© 2023 Springer Nature</p> </div> </div> </footer> <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=>m_auth=>m_preview=>m_cookies_win=x;" height="0" width="0" style="display:none;visibility:hidden" title="Google Tag Manager"></iframe> </noscript> <script type="module" src="/public/js/bundle.js"></script> </body> </html>