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In practice, group of people or persons have often arisen complaints or grievances in public service, and it requires solutions. It is widely known that the Ombudsman office has long been regarded as an effective office in resolving people complaint. This is mainly because the nature of the Ombudsman as an independent and impartial institution. This article argues that regardless of the different context of introduction of an ombudsman in Indonesia and Australia because of different political and social context, however, the performance of ombudsman in both countries has showed significant role in enhancing public services through their expanded mandates and stronger powers.","author":[{"@context":"https://schema.org","@type":"Person","name":"Susi Dwi Harijanti"}],"contributor":[],"dateCreated":"2022-08-27","dateModified":"2022-08-27","datePublished":"2020-01-01","headline":"Complaint Handling Systems In The Public Sector: A Comparative Analysis Between Indonesia and Australia","inLanguage":"en","keywords":["Business","Complaint"],"locationCreated":null,"publication":"Indonesian Comparative Law Review","publisher":{"@context":"https://schema.org","@type":"Organization","name":"Universitas Muhammadiyah Yogyakarta"},"image":null,"thumbnailUrl":null,"url":"https://www.academia.edu/85716371/Complaint_Handling_Systems_In_The_Public_Sector_A_Comparative_Analysis_Between_Indonesia_and_Australia","sourceOrganization":[{"@context":"https://schema.org","@type":"EducationalOrganization","name":null}]}</script><link rel="stylesheet" media="all" href="//a.academia-assets.com/assets/single_work_page/loswp-102fa537001ba4d8dcd921ad9bd56c474abc201906ea4843e7e7efe9dfbf561d.css" /><link rel="stylesheet" media="all" href="//a.academia-assets.com/assets/design_system/body-8d679e925718b5e8e4b18e9a4fab37f7eaa99e43386459376559080ac8f2856a.css" /><link rel="stylesheet" media="all" href="//a.academia-assets.com/assets/design_system/button-3cea6e0ad4715ed965c49bfb15dedfc632787b32ff6d8c3a474182b231146ab7.css" /><link rel="stylesheet" media="all" href="//a.academia-assets.com/assets/design_system/text_button-73590134e40cdb49f9abdc8e796cc00dc362693f3f0f6137d6cf9bb78c318ce7.css" /><link crossorigin="" 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In practice, group of people or persons have often arisen complaints or grievances in public service, and it requires solutions. It is widely known that the Ombudsman office has long been regarded as an effective office in resolving people complaint. This is mainly because the nature of the Ombudsman as an independent and impartial institution. This article argues that regardless of the different context of introduction of an ombudsman in Indonesia and Australia because of different political and social context, however, the performance of ombudsman in both countries has showed significant role in enhancing public services through their expanded mandates and stronger powers.","publisher":"Universitas Muhammadiyah Yogyakarta","publication_date":"2020,,","publication_name":"Indonesian Comparative Law Review"},"document_type":"paper","pre_hit_view_count_baseline":null,"quality":"high","language":"en","title":"Complaint Handling Systems In The Public Sector: A Comparative Analysis Between Indonesia and Australia","broadcastable":true,"draft":null,"has_indexable_attachment":true,"indexable":true}}["work"]; window.loswp.workCoauthors = [46865782]; window.loswp.locale = "en"; window.loswp.countryCode = "SG"; window.loswp.cwvAbTestBucket = ""; window.loswp.designVariant = "ds_vanilla"; window.loswp.fullPageMobileSutdModalVariant = "control"; window.loswp.useOptimizedScribd4genScript = false; window.loswp.appleClientId = 'edu.academia.applesignon';</script><script defer="" src="https://accounts.google.com/gsi/client"></script><div class="ds-loswp-container"><div class="ds-work-card--grid-container"><div class="ds-work-card--container js-loswp-work-card"><div class="ds-work-card--cover"><div class="ds-work-cover--wrapper"><div class="ds-work-cover--container"><button class="ds-work-cover--clickable js-swp-download-button" data-signup-modal="{"location":"swp-splash-paper-cover","attachmentId":90331021,"attachmentType":"pdf"}"><img alt="First page of “Complaint Handling Systems In The Public Sector: A Comparative Analysis Between Indonesia and Australia”" class="ds-work-cover--cover-thumbnail" src="https://0.academia-photos.com/attachment_thumbnails/90331021/mini_magick20220827-1-1b95oxo.png?1661603667" /><img alt="PDF Icon" class="ds-work-cover--file-icon" src="//a.academia-assets.com/assets/single_work_splash/adobe.icon-574afd46eb6b03a77a153a647fb47e30546f9215c0ee6a25df597a779717f9ef.svg" /><div class="ds-work-cover--hover-container"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span><p>Download Free PDF</p></div><div class="ds-work-cover--ribbon-container">Download Free PDF</div><div class="ds-work-cover--ribbon-triangle"></div></button></div></div></div><div class="ds-work-card--work-information"><h1 class="ds-work-card--work-title">Complaint Handling Systems In The Public Sector: A Comparative Analysis Between Indonesia and Australia</h1><div class="ds-work-card--work-authors ds-work-card--detail"><a class="ds-work-card--author js-wsj-grid-card-author ds2-5-body-md ds2-5-body-link" data-author-id="46865782" href="https://independent.academia.edu/SusiDwiHarijanti"><img alt="Profile image of Susi Dwi Harijanti" class="ds-work-card--author-avatar" src="https://0.academia-photos.com/46865782/16032957/16509406/s65_susi.dwi_harijanti.jpg" />Susi Dwi Harijanti</a></div><div class="ds-work-card--detail"><p class="ds-work-card--detail ds2-5-body-sm">2020, Indonesian Comparative Law Review</p><div class="ds-work-card--work-metadata"><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">visibility</span><p class="ds2-5-body-sm" id="work-metadata-view-count">…</p></div><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">description</span><p class="ds2-5-body-sm">24 pages</p></div><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">link</span><p class="ds2-5-body-sm">1 file</p></div></div><script>(async () => { const workId = 85716371; const worksViewsPath = "/v0/works/views?subdomain_param=api&work_ids%5B%5D=85716371"; const getWorkViews = async (workId) => { const response = await fetch(worksViewsPath); if (!response.ok) { throw new Error('Failed to load work views'); } const data = await response.json(); return data.views[workId]; }; // Get the view count for the work - we send this immediately rather than waiting for // the DOM to load, so it can be available as soon as possible (but without holding up // the backend or other resource requests, because it's a bit expensive and not critical). const viewCount = await getWorkViews(workId); const updateViewCount = (viewCount) => { const viewCountNumber = Number(viewCount); if (!viewCountNumber) { throw new Error('Failed to parse view count'); } const commaizedViewCount = viewCountNumber.toLocaleString(); const viewCountBody = document.getElementById('work-metadata-view-count'); if (viewCountBody) { viewCountBody.textContent = `${commaizedViewCount} views`; } else { throw new Error('Failed to find work views element'); } }; // If the DOM is still loading, wait for it to be ready before updating the view count. if (document.readyState === "loading") { document.addEventListener('DOMContentLoaded', () => { updateViewCount(viewCount); }); // Otherwise, just update it immediately. } else { updateViewCount(viewCount); } })();</script></div><p class="ds-work-card--work-abstract ds-work-card--detail ds2-5-body-md">This article deals primarily with complaint handling system with reference to an ombudsman that established by the government as opposed to the private ombudsman variety in Indonesia and Australia’s jurisdictions. In practice, group of people or persons have often arisen complaints or grievances in public service, and it requires solutions. It is widely known that the Ombudsman office has long been regarded as an effective office in resolving people complaint. This is mainly because the nature of the Ombudsman as an independent and impartial institution. This article argues that regardless of the different context of introduction of an ombudsman in Indonesia and Australia because of different political and social context, however, the performance of ombudsman in both countries has showed significant role in enhancing public services through their expanded mandates and stronger powers.</p><div class="ds-work-card--button-container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--work-card","attachmentId":90331021,"attachmentType":"pdf","workUrl":"https://www.academia.edu/85716371/Complaint_Handling_Systems_In_The_Public_Sector_A_Comparative_Analysis_Between_Indonesia_and_Australia"}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--work-card","attachmentId":90331021,"attachmentType":"pdf","workUrl":"https://www.academia.edu/85716371/Complaint_Handling_Systems_In_The_Public_Sector_A_Comparative_Analysis_Between_Indonesia_and_Australia"}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div></div><div data-auto_select="false" data-client_id="331998490334-rsn3chp12mbkiqhl6e7lu2q0mlbu0f1b" data-doc_id="90331021" data-landing_url="https://www.academia.edu/85716371/Complaint_Handling_Systems_In_The_Public_Sector_A_Comparative_Analysis_Between_Indonesia_and_Australia" data-login_uri="https://www.academia.edu/registrations/google_one_tap" data-moment_callback="onGoogleOneTapEvent" id="g_id_onload"></div><div class="ds-top-related-works--grid-container"><div class="ds-related-content--container ds-top-related-works--container"><h2 class="ds-related-content--heading">Related papers</h2><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="0" data-entity-id="85716366" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/85716366/The_evolution_of_the_Indonesian_Ombudsman_System">The evolution of the Indonesian Ombudsman System</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="46865782" href="https://independent.academia.edu/SusiDwiHarijanti">Susi Dwi Harijanti</a></div><p class="ds-related-work--metadata ds2-5-body-xs">International Journal of Public Law and Policy, 2014</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The evolution of the Indonesian Ombudsman System","attachmentId":90331097,"attachmentType":"pdf","work_url":"https://www.academia.edu/85716366/The_evolution_of_the_Indonesian_Ombudsman_System","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/85716366/The_evolution_of_the_Indonesian_Ombudsman_System"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="1" data-entity-id="103148646" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/103148646/Responsiveness_of_the_Ombudsman_Institution_of_the_Republic_of_Indonesia_Representative_of_South_Sulawesi_Province_in_Handling_Maladministration_Reports">Responsiveness of the Ombudsman Institution of the Republic of Indonesia Representative of South Sulawesi Province in Handling Maladministration Reports</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="59006051" href="https://independent.academia.edu/MuhArifai1">Muh Arifai</a></div><p class="ds-related-work--metadata ds2-5-body-xs">SSRN Electronic Journal, 2023</p><p class="ds-related-work--abstract ds2-5-body-sm">This study aims to examine how the Responsiveness of the Ombudsman Institute of the Republic of Indonesia Representative of South Sulawesi Province in handling maladministration reports. This type of research is qualitative using a descriptive approach. Data collection techniques are carried out by observation, interviews and documentation. The data analysis technique used consists of data condensation, data presentation and conclusions. The results showed that the responsiveness of the Ombudsman institution of the Republic of Indonesia Representative of South Sulawesi Province has been very responsive in serving and also responding to every community who comes to provide reports. This can be seen from Every community that comes will be responded by employees, by providing an understanding of what the Ombudsman is, its functions, duties and authorities as well as the apparatus providing questions related to cases to be reported. Every employee / apparatus also performs services quickly, this is related to community complaints whose resolution process is through time classification, the necessary conditions also do not make it difficult for the community to get services and the report is processed immediately. Then each employee / apparatus performs services appropriately, this is evidenced by the apparatus in charge of having competence in their respective fields, then in the process of continuing community reports, each report will be verified whether the report falls under the authority of the Ombudsman. Every employee/apparatus performs services carefully, according to interviews with whistleblowers, the ombudsman always asks questions related to community reports that come before the report is processed. The apparatus always provides directions to the community so that there is no misunderstanding and makes it easier for the reporting party / community to clearly understand the form of complaint that wants to be reported to the Ombudsman. Every officer / apparatus performs services with the right waktu, it is very visible how the report process is carried out in accordance with the period determined by the Service Assistant and Report Verification (PVL) the report itself is divided into 3 classifications, namely, light, medium, severe. Each report has a level of difficulty and requires a different time to complete because some reports will require many parties involved. Then it can be said that every customer complaint will be responded to by the officer. As a public service institution, of course, the ombudsman always provides services in accordance with established procedures and standards in order to provide services that give birth to a sense of comfort and satisfaction to the community</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Responsiveness of the Ombudsman Institution of the Republic of Indonesia Representative of South Sulawesi Province in Handling Maladministration Reports","attachmentId":103273262,"attachmentType":"pdf","work_url":"https://www.academia.edu/103148646/Responsiveness_of_the_Ombudsman_Institution_of_the_Republic_of_Indonesia_Representative_of_South_Sulawesi_Province_in_Handling_Maladministration_Reports","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span 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class="ds-related-work--metadata ds2-5-body-xs">Proceedings of the 2nd International Conference on Law, Economic, Governance, ICOLEG 2021, 29-30 June 2021, Semarang, Indonesia, 2021</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Improving the Role of Ombudsman as a Monitoring Institution of Public Organization in Indonesia","attachmentId":105704788,"attachmentType":"pdf","work_url":"https://www.academia.edu/106556002/Improving_the_Role_of_Ombudsman_as_a_Monitoring_Institution_of_Public_Organization_in_Indonesia","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/106556002/Improving_the_Role_of_Ombudsman_as_a_Monitoring_Institution_of_Public_Organization_in_Indonesia"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="4" data-entity-id="81795600" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/81795600/An_Overview_of_Complaints_Handling_in_the_Inspectorate_Probolinggo_Regency_Indonesia">An Overview of Complaints Handling in the Inspectorate Probolinggo Regency, Indonesia</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="61968204" href="https://independent.academia.edu/EditorIjasre">Editor Ijasre</a></div><p class="ds-related-work--metadata ds2-5-body-xs">International Journal of Advances in Scientific Research and Engineering (ijasre), 2022</p><p class="ds-related-work--abstract ds2-5-body-sm">The background of this research is because several problems occur in handling complaints within the Probolinggo Regency Inspectorate. There are still many obstacles in handling complaints where the average complaint handled is only around 50%. So that the handling of complaints cannot be evaluated optimally. The research method used is a qualitative method with a descriptive approach. The informant selection method was purposive with data collection techniques, namely field research methods using in-depth interviews, observation and documentation, and library research. The research findings show that although the implementation mechanisms and procedures are already contained in several basic implementing regulations, there are still some obstacles in coordinating the implementation of handling public complaints services, namely, the parties or officials concerned are difficult to contact, coordinate with the Law Enforcement Apparatus (LEA) sometimes does not match the schedule and the time for each personnel is limited to coordinate with related parties. In addition, the means of promotion and information regarding public complaints services are still minimal, so not many people take advantage of these services. The lack of human resources also dramatically affects the quality and quantity of public protest services provided by the Probolinggo Regency Inspectorate.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"An Overview of Complaints Handling in the Inspectorate Probolinggo Regency, Indonesia","attachmentId":87716002,"attachmentType":"pdf","work_url":"https://www.academia.edu/81795600/An_Overview_of_Complaints_Handling_in_the_Inspectorate_Probolinggo_Regency_Indonesia","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/81795600/An_Overview_of_Complaints_Handling_in_the_Inspectorate_Probolinggo_Regency_Indonesia"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="5" data-entity-id="79407996" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/79407996/The_Recommendation_or_the_Adjudication_Authority_of_the_Ombudsman_of_the_Republic_of_Indonesia">The Recommendation or the Adjudication Authority of the Ombudsman of the Republic of Indonesia</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="124040479" href="https://independent.academia.edu/EddyPurnama4">Eddy Purnama</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2021</p><p class="ds-related-work--abstract ds2-5-body-sm">This research investigates the Ombudsman recommendations as the improvement of the maladministration’s prevention and the efforts that against government agencies which do not implemented their duties. This juridical-normative research uses four kinds of approach like statute, historical, conceptual and comparative approach. The Ombuds-man’s existence after 19 years establishment can be said hasn’t fully work as that institution expectation. The responsibility to accept all complaint about maladminis-tration especially in public services just relied only by issues the recommendations about conclusions and suggestions. Ombudsman doesn’t has the authority to execute the result of their investigations, so that the rules of recommendation’s implementation are weak. The 2016-2020 period’s recommendation haven’t implemented optimal enough. Therefore, recommendations as the improvement of the maladministration’s prevention need to equalizing the perspective and detailed the implementation ...</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Recommendation or the Adjudication Authority of the Ombudsman of the Republic of Indonesia","attachmentId":86133561,"attachmentType":"pdf","work_url":"https://www.academia.edu/79407996/The_Recommendation_or_the_Adjudication_Authority_of_the_Ombudsman_of_the_Republic_of_Indonesia","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/79407996/The_Recommendation_or_the_Adjudication_Authority_of_the_Ombudsman_of_the_Republic_of_Indonesia"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="6" data-entity-id="101900945" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/101900945/The_Role_of_Ombudsman_in_Improving_Accountability_of_Government_Public_Services">The Role of Ombudsman in Improving Accountability of Government Public Services</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="108507740" href="https://independent.academia.edu/AmirImbaruddin">Amir Imbaruddin</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Advances in Social Science, Education and Humanities Research, 2021</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Role of Ombudsman in Improving Accountability of Government Public Services","attachmentId":102312957,"attachmentType":"pdf","work_url":"https://www.academia.edu/101900945/The_Role_of_Ombudsman_in_Improving_Accountability_of_Government_Public_Services","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/101900945/The_Role_of_Ombudsman_in_Improving_Accountability_of_Government_Public_Services"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="7" data-entity-id="112358020" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/112358020/The_Effectiveness_of_the_Aceh_Ombudsman_Representatives_Maladministration_Handling_An_Insider_Perspective">The Effectiveness of the Aceh Ombudsman Representatives Maladministration Handling: An Insider Perspective</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="94092472" href="https://independent.academia.edu/amrulfadhil">amrul fadhil</a></div><p class="ds-related-work--metadata ds2-5-body-xs">BISNIS &amp; BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Effectiveness of the Aceh Ombudsman Representatives Maladministration Handling: An Insider Perspective","attachmentId":109613747,"attachmentType":"pdf","work_url":"https://www.academia.edu/112358020/The_Effectiveness_of_the_Aceh_Ombudsman_Representatives_Maladministration_Handling_An_Insider_Perspective","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/112358020/The_Effectiveness_of_the_Aceh_Ombudsman_Representatives_Maladministration_Handling_An_Insider_Perspective"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="8" data-entity-id="86056234" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/86056234/Complaining_to_improve_governance_four_stories_of_complaint_handling_systems_in_Indonesia_Complaining_to_improve_governance_four_stories_of_complaint_handling_systems_in_Indonesia_Acknowledgements">Complaining to improve governance: four stories of complaint-handling systems in Indonesia Complaining to improve governance: four stories of complaint-handling systems in Indonesia Acknowledgements</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="17949573" href="https://ui.academia.edu/FajriSiregar">Fajri Siregar</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2017</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Complaining to improve governance: four stories of complaint-handling systems in Indonesia Complaining to improve governance: four stories of complaint-handling systems in Indonesia Acknowledgements","attachmentId":90593721,"attachmentType":"pdf","work_url":"https://www.academia.edu/86056234/Complaining_to_improve_governance_four_stories_of_complaint_handling_systems_in_Indonesia_Complaining_to_improve_governance_four_stories_of_complaint_handling_systems_in_Indonesia_Acknowledgements","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/86056234/Complaining_to_improve_governance_four_stories_of_complaint_handling_systems_in_Indonesia_Complaining_to_improve_governance_four_stories_of_complaint_handling_systems_in_Indonesia_Acknowledgements"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="9" data-entity-id="111799802" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/111799802/Performance_of_East_Java_Ombudsman_in_Handling_Community_Complaints">Performance of East Java Ombudsman in Handling Community Complaints</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="34872950" href="https://independent.academia.edu/anantaprathama">ananta prathama</a></div><p class="ds-related-work--metadata ds2-5-body-xs">dia</p><p class="ds-related-work--abstract ds2-5-body-sm">The purpose of this research is to determine the performance of the Ombudsman Representative for East Java in handling public complaints, where East Java Province has the most cities and regencies in Indonesia. The method used in this research is descriptive qualitative and has a research focus in assessing the performance of the Ombudsman using Simanjuntak&#39;s theory which consists of organizational support, management ability and effectiveness, and the performance of everyone in the organization. The results of this study are that in terms of organizational support, it is quite supportive, in terms of the ability and effectiveness of the Ombudsman management to work well, and from the performance of everyone in the Ombudsman organization looks very good and has competence. the conclusion is that from the overall assessment it is quite good, it&#39;s just that there are problems in human resources and office printers.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Performance of East Java Ombudsman in Handling Community Complaints","attachmentId":109228348,"attachmentType":"pdf","work_url":"https://www.academia.edu/111799802/Performance_of_East_Java_Ombudsman_in_Handling_Community_Complaints","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/111799802/Performance_of_East_Java_Ombudsman_in_Handling_Community_Complaints"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div></div></div><div class="ds-sticky-ctas--wrapper js-loswp-sticky-ctas hidden"><div class="ds-sticky-ctas--grid-container"><div class="ds-sticky-ctas--container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--sticky-ctas","attachmentId":90331021,"attachmentType":"pdf","workUrl":null}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--sticky-ctas","attachmentId":90331021,"attachmentType":"pdf","workUrl":null}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div><div class="ds-below-fold--grid-container"><div class="ds-work--container js-loswp-embedded-document"><div class="attachment_preview" data-attachment="Attachment_90331021" style="display: none"><div class="js-scribd-document-container"><div class="scribd--document-loading js-scribd-document-loader" style="display: block;"><img alt="Loading..." src="//a.academia-assets.com/images/loaders/paper-load.gif" /><p>Loading Preview</p></div></div><div style="text-align: center;"><div class="scribd--no-preview-alert js-preview-unavailable"><p>Sorry, preview is currently unavailable. 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