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Service improvement | Services
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data-drupal-link-system-path="node/404">Enterprise agreement</a></li><li><a href="/human-resources/transition-and-leaving" data-drupal-link-system-path="node/587">Transition & leaving</a></li></ul></div></div><div class="anu-wf-mega-menu-full"><div class="anu-wf-mega-menu-bottom"><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><ul class="iconlist_h"><li><a href="https://horus.anu.edu.au/psp/hrprod/EMPLOYEE/HRMS/s/WEBLIB_PTBR.ISCRIPT1.FieldFormula.IScript_StartPage"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/horus.png" alt="Horus" width="24" height="24" loading="lazy"> Horus</a></li><li><a href="https://admin.hr.anu.edu.au/psp/hrprod/?cmd=login&languageCd=ENG&"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/people.png" alt="HRMS" width="24" height="24" loading="lazy"> HRMS</a></li><li><a href="http://anu.pageuppeople.com/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/orgchart.png" alt="ANU Recruit" width="24" height="24" loading="lazy"> ANU Recruit</a></li><li><a href="https://anu.interactiontraining.net/Central/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/type-cert.png" alt="Pulse training" width="24" height="24" loading="lazy"> Pulse</a></li><li><a href="https://eforms.anu.edu.au/Infiniti_Prod/Produce/Home"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/paper.png" alt="eforms" width="20" height="24" loading="lazy"> eForms</a></li><li><a href="https://i12.figtreesystems.com.au/dds410606/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/warning.png" alt="Figtree" width="24" height="24" loading="lazy"> Figtree</a></li><li><a href="https://policies.anu.edu.au/ppl/index.htm"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/check-white.png" alt="//marketing-pages.anu.edu.au/_anu/images/icons/web/check-white.png" width="24" height="24" loading="lazy"> Policies</a></li></ul></div></div></div></div></div></div><div class="anu-wf-mega-menu-item" ><a href="/research-support" data-drupal-link-system-path="node/563">Research support</a><div class=""><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-left p-2"><h1 class="h4"><a href=/research-support>Research support</a></h1><p>Information about research, publishing, funding, and supervision.</p></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/research-support/funding-opportunities" data-drupal-link-system-path="node/461">Funding opportunities</a></li><li><a href="/research-support/fellowships-support" data-drupal-link-system-path="node/455">Fellowships & support</a></li><li><a href="/research-support/research-ethics-integrity-compliance" data-drupal-link-system-path="node/452">Research Ethics, Integrity & Compliance</a></li><li><a href="/research-support/research-contracts" data-drupal-link-system-path="node/350">Research Contracts</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/research-support/reporting-publications" data-drupal-link-system-path="node/458">Reporting & publications</a></li><li><a href="/research-support/research-systems" data-drupal-link-system-path="node/329">Research Systems</a></li><li><a href="/research-support/costing-pricing" data-drupal-link-system-path="node/371">Costing & pricing</a></li><li><a href="https://anu365.sharepoint.com/sites/IndustryEngagement" title="Partner Engagement and Commercialisation">Partner Engagement and Commercialisation</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/research-support/tools-resources" data-drupal-link-system-path="node/446">Tools & resources</a></li><li><a href="/research-support/hdr-communities-training" data-drupal-link-system-path="node/443">Communities & training</a></li><li><a href="/research-support/hdr-supervision-development" data-drupal-link-system-path="node/326">HDR supervision development</a></li></ul></div></div><div class="anu-wf-mega-menu-full"><div class="anu-wf-mega-menu-bottom"><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><ul class="iconlist_h"><li><a href="http://anulib.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/books-white.png" alt="Library" width="24" height="24" loading="lazy"> Library</a></li><li><a href="https://aries.anu.edu.au/content/ASP/ANULogin.asp"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/preferences.png" alt="Aries" width="24" height="24" loading="lazy"> Aries</a></li><li><a href="https://costing.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/computer.png " alt="Costing, Pricing & Approval" width="24" height="24" loading="lazy"> Costing, Pricing & Approval</a></li><li><a href="https://anu.interactiontraining.net/Central/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/type-cert.png" alt="Pulse training" width="24" height="24" loading="lazy"> Pulse</a></li><li><a href="https://researchportalplus.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/profiles.png" alt="Researchers Portal" width="20" height="20" loading="lazy"> Researchers Portal</a></li><li><a href="https://incites.clarivate.com/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/computer.png" alt="InCites" width="24" height="24" loading="lazy"> InCites</a></li></ul></div></div></div></div></div></div><div class="anu-wf-mega-menu-item" ><a href="/learning-teaching" data-drupal-link-system-path="node/578">Learning & teaching</a><div class=""><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-left p-2"><h1 class="h4"><a href=/learning-teaching>Learning & teaching</a></h1><p>Information about teaching & learning, student administration and student services.</p></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/learning-teaching/teaching-support" data-drupal-link-system-path="node/320">Teaching support</a></li><li><a href="/learning-teaching/professional-development" data-drupal-link-system-path="node/308">Professional development</a></li><li><a href="/learning-teaching/learning-teaching-technology" data-drupal-link-system-path="node/431">Technology</a></li><li><a href="/learning-teaching/awards-grants" data-drupal-link-system-path="node/575">Awards & grants</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="https://www.anu.edu.au/students/careers-opportunities/careers" title="ANU Careers & Employability">ANU Careers & Employability</a></li><li><a href="/learning-teaching/academic-integrity" data-drupal-link-system-path="node/359">Academic integrity</a></li><li><a href="/learning-teaching/education-data" data-drupal-link-system-path="node/464">Education data</a></li><li><a href="/learning-teaching/global-programs" data-drupal-link-system-path="node/407">Global programs</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/learning-teaching/student-administration" data-drupal-link-system-path="node/410">Student administration</a></li><li><a href="/learning-teaching/supporting-students" data-drupal-link-system-path="node/368">Supporting students</a></li><li><a href="/learning-teaching/anu-careers-employability" data-drupal-link-system-path="node/62174">ANU Careers & Employability</a></li></ul></div></div><div class="anu-wf-mega-menu-full"><div class="anu-wf-mega-menu-bottom"><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><ul class="iconlist_h"><li><a href="https://wattlecourses.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/wattle.png" alt="Wattle" width="24" height="24" loading="lazy"> Wattle</a></li><li><a href="https://servicedesk.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/operator.png" alt="Service desk" width="24" height="24" loading="lazy"> Service desk</a></li><li><a href="https://programsandcourses.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/finder.png " alt="Programs & Courses" width="24" height="24" loading="lazy"> Programs & Courses</a></li><li><a href="https://admin.sas.anu.edu.au/psp/csprod/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/graduate.png" alt="SAS" width="24" height="24" loading="lazy"> SAS</a></li><li><a href="https://timetabling.anu.edu.au/sws2023/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/calendar.png" alt="MyTimetable" width="20" height="20" loading="lazy"> MyTimetable</a></li><li><a href="https://www.anu.edu.au/directories/university-calendar"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/date-white.png" alt="Calendar" width="24" height="24" loading="lazy"> Calendar</a></li></ul></div></div></div></div></div></div><div class="anu-wf-mega-menu-item" ><a href="/campus-environment" data-drupal-link-system-path="node/560">Campus environment</a><div class=""><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-left p-2"><h1 class="h4"><a href=/campus-environment>Campus environment</a></h1><p>Information about ANU buildings, rooms, gardens, car parks, roads and more.</p></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/campus-environment/facilities-maps" data-drupal-link-system-path="node/482">Facilities & maps</a></li><li><a href="/campus-environment/building-management" data-drupal-link-system-path="node/479">Building management</a></li><li><a href="/campus-environment/transport-parking" data-drupal-link-system-path="node/476">Transport & parking</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/campus-environment/safety-security" data-drupal-link-system-path="node/473">Safety & security</a></li><li><a href="/campus-environment/venues-functions" data-drupal-link-system-path="node/470">Venues & functions</a></li><li><a href="/campus-environment/accommodation" data-drupal-link-system-path="node/365">Accommodation</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/campus-environment/sustainability-environment" data-drupal-link-system-path="node/428">Sustainability & environment</a></li><li><a href="/campus-environment/campus-development" data-drupal-link-system-path="node/413">Campus development</a></li><li><a href="/campus-environment/heritage" data-drupal-link-system-path="node/362">Heritage</a></li></ul></div></div><div class="anu-wf-mega-menu-full"><div class="anu-wf-mega-menu-bottom"><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><ul class="iconlist_h"><li><a href="https://archibus.anu.edu.au/archibus/login.axvw"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/planning.png" alt="ARCHIBUS" width="24" height="24" loading="lazy"> ARCHIBUS</a></li><li><a href="https://anu.maxicloud.co/maximo"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/buildings.png" alt="Maximo" width="24" height="24" loading="lazy"> Maximo</a></li><li><a href="https://www.vpermit.com.au/anu/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/car.png " alt="vPermit" width="24" height="24" loading="lazy"> vPermit</a></li><li><a href="https://i12.figtreesystems.com.au/dds410606/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/warning.png" alt="Figtree" width="24" height="24" loading="lazy"> Figtree</a></li><li><a href="https://timetabling.anu.edu.au/sws2023/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/calendar.png" alt="MyTimetable" width="20" height="20" loading="lazy"> MyTimetable</a></li></ul></div></div></div></div></div></div><div class="anu-wf-mega-menu-item" ><a href="/information-technology" data-drupal-link-system-path="node/557">Information technology</a><div class=""><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-left p-2"><h1 class="h4"><a href=/information-technology>Information technology</a></h1><p>Technical services and infrastructure that support teaching, learning, research and administration.</p></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/information-technology/login-access" data-drupal-link-system-path="node/503">Login & access</a></li><li><a href="/information-technology/email" data-drupal-link-system-path="node/500">Email</a></li><li><a href="/information-technology/print-copy-scan" data-drupal-link-system-path="node/497">Print, copy, scan</a></li><li><a href="/information-technology/information-security" data-drupal-link-system-path="node/494">Information security</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/information-technology/software-systems" data-drupal-link-system-path="node/491">Software & systems</a></li><li><a href="/information-technology/learning-space-technology" data-drupal-link-system-path="node/401">Learning space technology</a></li><li><a href="/information-technology/telephones" data-drupal-link-system-path="node/488">Telephones</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/information-technology/infrastructure" data-drupal-link-system-path="node/392">Infrastructure</a></li><li><a href="/information-technology/help-support" data-drupal-link-system-path="node/485">Help & support</a></li><li><a href="/information-technology/it-management" data-drupal-link-system-path="node/377">IT management</a></li></ul></div></div><div class="anu-wf-mega-menu-full"><div class="anu-wf-mega-menu-bottom"><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><ul class="iconlist_h"><li><a href="https://servicedesk.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/operator.png" alt="Service Desk" width="24" height="24" loading="lazy"> Service Desk</a></li><li><a href="https://identity.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/key.png" alt="Identity Manager" width="24" height="24" loading="lazy"> Identity Manager</a></li><li><a href="https://cloudstor.aarnet.edu.au/sender/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/computer.png " alt="Cloudstor" width="24" height="24" loading="lazy"> Cloudstor</a></li><li><a href="https://outlook.office.com/mail/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/mail.png" alt="Email" width="24" height="26" loading="lazy"> Email</a></li><li><a href="https://portal.microsoftonline.com/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/backup.png" alt="Office 365" width="20" height="20" loading="lazy"> Office 365</a></li><li><a href="https://onedrive.live.com/about/en-au/signin/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/computer.png" alt="OneDrive" width="24" height="24" loading="lazy"> OneDrive</a></li><li><a href="https://tv.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/video.png" alt="OneDrive" width="24" height="24" loading="lazy"> OneDrive</a></li></ul></div></div></div></div></div></div><div class="anu-wf-mega-menu-item" ><a href="/marketing-outreach" data-drupal-link-system-path="node/554">Marketing & outreach</a><div class=""><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-left p-2"><h1 class="h4"><a href=/marketing-outreach>Marketing & outreach</a></h1><p>Supporting public lectures and events, media and publications, advertising, marketing, branding and more.</p></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/marketing-outreach/anu-identity" data-drupal-link-system-path="node/416">ANU identity</a></li><li><a href="/marketing-outreach/digital-style-guide" data-drupal-link-system-path="node/347">Digital style guide</a></li><li><a href="/marketing-outreach/media-engagement" data-drupal-link-system-path="node/434">Media engagement</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/marketing-outreach/storytelling-writing" data-drupal-link-system-path="node/437">Storytelling & writing</a></li><li><a href="/marketing-outreach/events-vip-visits" data-drupal-link-system-path="node/440">Events & VIP visits</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/marketing-outreach/merchandise" data-drupal-link-system-path="node/419">Merchandise</a></li><li><a href="/marketing-outreach/international-engagements" data-drupal-link-system-path="node/338">International engagements</a></li></ul></div></div></div></div><div class="anu-wf-mega-menu-item" ><a href="/financial-management" data-drupal-link-system-path="node/551">Financial management</a><div class=""><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-left p-2"><h1 class="h4"><a href=/financial-management>Financial management</a></h1><p>Get help with financial management and administration including purchase cards.</p></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/financial-management/reporting" data-drupal-link-system-path="node/524">Reporting</a></li><li><a href="/financial-management/budgeting" data-drupal-link-system-path="node/527">Budgeting</a></li><li><a href="/financial-management/assets" data-drupal-link-system-path="node/515">Assets</a></li><li><a href="/financial-management/ledger-integrity" data-drupal-link-system-path="node/425">Ledger integrity</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/financial-management/taxation" data-drupal-link-system-path="node/521">Taxation</a></li><li><a href="/financial-management/investments" data-drupal-link-system-path="node/518">Investments</a></li><li><a href="/financial-management/research-financial-advisory" data-drupal-link-system-path="node/512">Research Financial Advisory</a></li><li><a href="/financial-management/transactional-services" data-drupal-link-system-path="node/422">Transactional services</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/financial-management/procurement-contracts" data-drupal-link-system-path="node/509">Procurement & Contracts</a></li><li><a href="/financial-management/purchase-cards" data-drupal-link-system-path="node/506">Purchase cards</a></li><li><a href="/financial-management/insurance" data-drupal-link-system-path="node/356">Insurance</a></li><li><a href="/financial-management/financial-frameworks" data-drupal-link-system-path="node/311">Financial frameworks</a></li></ul></div></div><div class="anu-wf-mega-menu-full"><div class="anu-wf-mega-menu-bottom"><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><ul class="iconlist_h"><li><a href="https://admin.fin.anu.edu.au/psp/fsprod/?cmd=login"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/dollar.png" alt="ES Financials" width="24" height="24" loading="lazy"> ES Financials</a></li><li><a href="https://selfservice.financials.anu.edu.au/psp/ssfsprod/?cmd=login&languageCd=ENG&"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/dollar.png" alt="Finance Self Service" width="24" height="24" loading="lazy"> Finance Self Service</a></li><li><a href="https://udsdwappdatap02.anu.edu.au:9510/tm1web/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/dollar.png " alt="TM1" width="24" height="24" loading="lazy"> TM1</a></li><li><a href="https://outlook.office.com/mail/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/mail.png" alt="Email" width="24" height="26" loading="lazy"> Email</a></li><li><a href="https://idp2.anu.edu.au/idp/profile/SAML2/Unsolicited/SSO?providerId=https%3A%2F%2Fwww.concursolutions.com%2F"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/dollar.png" alt="Concur" width="20" height="20" loading="lazy"> Concur</a></li><li><a href="https://eforms.anu.edu.au/Infiniti_Prod/Produce/Home"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/paper.png" alt="eForms" width="24" height="29" loading="lazy"> eForms</a></li><li><a href="https://anu.interactiontraining.net/Central/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/type-cert.png" alt="Pulse" width="24" height="24" loading="lazy"> Pulse</a></li><li><a href="https://policies.anu.edu.au/ppl/document_list/index.htm?ssTopic=Finance"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/check-white.png" alt="Finance policies" width="24" height="24" loading="lazy"> Finance policies</a></li></ul></div></div></div></div></div></div><div class="anu-wf-mega-menu-item active" ><a href="/planning-governance" data-drupal-link-system-path="node/548">Planning & governance</a><div class=""><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-left p-2"><h1 class="h4"><a href=/planning-governance>Planning & governance</a></h1><p>Information relating to strategic planning and management of University business.</p></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/planning-governance/planning-review" data-drupal-link-system-path="node/545">Planning & review</a></li><li><a href="/planning-governance/performance-measurement" data-drupal-link-system-path="node/542">Performance measurement</a></li><li><a href="/planning-governance/project-management-framework-pmf" data-drupal-link-system-path="node/569">Project Management Framework (PMF)</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/planning-governance/current-projects" data-drupal-link-system-path="node/323">Current projects</a></li><li class="active"><a href="/planning-governance/service-improvement" data-drupal-link-system-path="node/539" class="is-active">Service improvement</a></li><li><a href="/planning-governance/legal-services" data-drupal-link-system-path="node/536">Legal services</a></li></ul></div></div><div class="anu-wf-mega-menu-col"><div class="anu-wf-mega-menu-middle"><ul><li><a href="/planning-governance/risk-audit" data-drupal-link-system-path="node/533">Risk & audit</a></li><li><a href="/planning-governance/governance" 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src="//marketing-pages.anu.edu.au/_anu/images/icons/web/feedback.png" alt="University Services Feedback" width="24" height="22" loading="lazy"> University Services Feedback</a></li><li><a href="https://policies.anu.edu.au/"><img class="left pr-1" src="//marketing-pages.anu.edu.au/_anu/images/icons/web/check.png" alt="Policies" width="24" height="24" loading="lazy"> Policies</a></li></ul></div></div></div></div></div></div></div></nav></div></div><div class="highlighted"><div><div data-drupal-messages-fallback class="hidden"></div></div></div><main id="main-content" role="main"><div><div id="block-webstyle-breadcrumbs" class="block-template-default"><nav role="navigation" aria-labelledby="system-breadcrumb" class="container"><div class="row"><div class="col"><h2 class="visually-hidden">Breadcrumb</h2><div class="mt-2 mb-2" id="breadcrumb"><a class="breadcrumb_home" href="/"><i class="fas fa-home"></i><span class="sr-only">Home</span></a><span class="breadcrumb_seperator"><i 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on cost and satisfaction trends, facilitating opportunities for all staff and students to provide feedback on administrative services. Outcomes from these surveys are used to inform ongoing improvements at all levels across ANU.</p></div></div><div class="mb-2 block-template-3"><div class="layout layout--onecol"><div class="layout__region layout__region--content"><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="divider-solid"></div></div></div></div></div></div></div></div></div></div></div><div class="my-4 layout layout--twocol-section"><div class="container"><div class="row"><div class="col-sm-12 col-md-8"><div class="layout__region layout__region--first"><div class="views-element-container block-template-default"><div><div class="js-view-dom-id-76b437869cb6ed1aea25507ee39b10ab2e2168bdd522f3f4bdde8d88d6c00d81"><div><div><div><div class="col-12"><div class="pb-2"><div class="row"><div class="col-12"><h3><a href="/planning-governance/service-improvement/service-effectiveness">Service Effectiveness <i class="fa fa-lock fa-xs" aria-hidden="true"></i></a></h3></div><div class="col"><div class="mb-2"><p class="m-0"> UniForum Service Effectiveness Assessment Background ANU has been participating in the UniForum Staff Benchmarking Collections since 2011, which is run by Cubane Consulting. These collections…</p></div></div><div class="text-left nounderline"><a href="/planning-governance/service-improvement/service-effectiveness" hreflang="en">Read more »</a></div></div></div></div><div class="col-12"><div class="divider-solid mb-2"></div></div></div></div></div><div><div><div><div class="col-12"><div class="pb-2"><div class="row"><div class="col-12"><h3><a href="/planning-governance/service-improvement/service-performance-framework">Service Performance Framework </a></h3></div><div class="col"><div class="mb-2"><p class="m-0">The Service Performance Framework (SPF) is a whole-of-University resource which provides a standard process to follow when reviewing services to identify the need, define the problem and plan the way…</p></div></div><div class="col-lg-3 col-12"><div class="mb-2"><a href="/planning-governance/service-improvement/service-performance-framework" hreflang="en"><img loading="lazy" src="/files/styles/anu_double_narrow_16_9/public/guidance/framework_0.jpg?h=57747748&itok=f2p5ZVed" width="920" height="518" /></a></div></div><div class="text-left nounderline"><a href="/planning-governance/service-improvement/service-performance-framework" hreflang="en">Read more »</a></div></div></div></div><div class="col-12"><div class="divider-solid mb-2"></div></div></div></div></div><div><div><div><div class="col-12"><div class="pb-2"><div class="row"><div class="col-12"><h3><a href="/planning-governance/service-improvement/uniforum-benchmarking-collection">UniForum Benchmarking Collection <i class="fa fa-lock fa-xs" aria-hidden="true"></i></a></h3></div><div class="col"><div class="mb-2"><p class="m-0"> About UniForum The UniForum Benchmarking Project is a key benchmarking exercise for the higher education sector. It provides important insights within our institution, as well as at a sector-wide…</p></div></div><div class="text-left nounderline"><a href="/planning-governance/service-improvement/uniforum-benchmarking-collection" hreflang="en">Read more »</a></div></div></div></div><div class="col-12"><div class="divider-solid mb-2"></div></div></div></div></div><div><div><div><div class="col-12"><div class="pb-2"><div class="row"><div class="col-12"><h3><a href="/planning-governance/service-improvement/university-services-feedback">University Services Feedback </a></h3></div><div class="col"><div class="mb-2"><p class="m-0">Important Notice: University Services Feedback form updateThe University Services Feedback form has been migrated from the Smart IQ eForm platform to Microsoft Forms. This change will help the…</p></div></div><div class="col-lg-3 col-12"><div class="mb-2"><a href="/planning-governance/service-improvement/university-services-feedback" hreflang="en"><img loading="lazy" src="/files/styles/anu_double_narrow_16_9/public/guidance/absolutvision-82TpEld0_e4-unsplash.jpg?h=1fc54d43&itok=ncLhQl0V" width="920" height="518" alt="University Services Feedback" /></a></div></div><div class="text-left nounderline"><a href="/planning-governance/service-improvement/university-services-feedback" hreflang="en">Read more »</a></div></div></div></div><div class="col-12"><div class="divider-solid mb-2"></div></div></div></div></div><div><div><div><div class="col-12"><div class="pb-2"><div class="row"><div class="col-12"><h3><a href="/planning-governance/service-improvement/administrative-services-survey">Administrative Services Survey <i class="fa fa-lock fa-xs" aria-hidden="true"></i></a></h3></div><div class="col"><div class="mb-2"><p class="m-0"> Background Note: The final ANU Administrative Services Survey was run in 2019. In 2021, ANU moved to the UniForum Service Effectiveness Assessment (SEA) to collect staff satisfaction data. The…</p></div></div><div class="text-left nounderline"><a href="/planning-governance/service-improvement/administrative-services-survey" hreflang="en">Read more »</a></div></div></div></div><div class="col-12"><div class="divider-solid mb-2"></div></div></div></div></div></div></div></div><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="text-center"><a class="anu-btn mb-2" href="https://forms.office.com/Pages/ResponsePage.aspx?id=XHJ941yrJEaa5fBTPkhkN-OgC-a6pghOveqqBdH54-JUQThQN1M4ODIwQkc4UlM1UTdNTEZETlVJQiQlQCN0PWcu" target="_blank">University feedback</a></div></div></div></div></div><div class="col-sm-12 col-md-4"><div class="layout__region layout__region--second"><div class="views-element-container p-2 mb-2 band-tint-wrap bdr-left-gold bdr-thick block-template-2"><h2>Related links</h2><div><div class="js-view-dom-id-7fe80ee99f65f0f5a79d9c54c457e3a5b0d1324b4bea03e71ba572ca17f69d30"><div class="item-list"><ul class="linklist pl-2"><li><a href="https://services.anu.edu.au/planning-governance/current-projects">Current Projects</a> </li><li><a href="https://services.anu.edu.au/business-units/planning-and-service-performance">Planning and Service Performance</a> </li><li><a href="https://services.anu.edu.au/planning-governance/project-management-framework">Project Management Framework</a> </li></ul></div></div></div></div><div class="block-template-default"><div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a class="anu-btn w100 mb-2" href="mailto:service.improvement@anu.edu.au">Contact Service Solutions for support</a></div></div></div></div></div></div></div></div></div></div></main><div role="region" class="anu-wf-social-banner"></div><footer role="contentinfo" class="anu-wf-footer react-none" aria-label="Footer banner" data-tracker='anu' ></footer></div></div><script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/539","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","user":{"uid":0,"permissionsHash":"b183b37c27d2ed05c02b2a99163d81b3ec23c0b4837406431133ff9543a6c4ec"}}</script> <script src="https://d3ih17lka53me1.cloudfront.net/sites/services.anu.edu.au/files/optimized/js/js_KGcIvUflor462f_YxJSuYTuhHhXAN88E8OhdBIo3R5o.js?scope=footer&delta=0&language=en&theme=webstyle&include=eJx1klFuxCAMRC-ULUeyHDBZugavsEmUPX0hqpSP0h8kmOfBHhlVySCVb_Im1XlV56UYeoMoNS_4Vw9otLL4F3AqNCNop2IKb9ymckRoDLJTjSwHFJm7RCVIsWImqKTpM4U2lhX5fwUMVyadAU-p6TNm5T6IWiobZNr6d6XNcE47wZP4TRX8E23GjInrTOhdrBRgRNujmRGtdP-qyU7wyFQCTo2Omq5O1U4m2FoK01hOwrqKvBY91Si7FZWWg9ar7Deax7h0r_s9jjQOUsk3DG9GG6vgMORUHi3dPB768CwtxNor75JKyNn5piZ52RMd6q7zK0toTAvjKc0gJPVjC07XN8AL_wAfBwMA"></script> <script src="https://d1blp3aor2iuhp.cloudfront.net/widgets/bundle.js"></script> <script src="https://d1blp3aor2iuhp.cloudfront.net/styles/js/dist/export.js"></script> <script src="https://d3ih17lka53me1.cloudfront.net/sites/services.anu.edu.au/files/optimized/js/js_RG6LywqZsl1UmUHmj_VMd7xuE2KpsJ-mJM7mZJgZGdk.js?scope=footer&delta=3&language=en&theme=webstyle&include=eJx1klFuxCAMRC-ULUeyHDBZugavsEmUPX0hqpSP0h8kmOfBHhlVySCVb_Im1XlV56UYeoMoNS_4Vw9otLL4F3AqNCNop2IKb9ymckRoDLJTjSwHFJm7RCVIsWImqKTpM4U2lhX5fwUMVyadAU-p6TNm5T6IWiobZNr6d6XNcE47wZP4TRX8E23GjInrTOhdrBRgRNujmRGtdP-qyU7wyFQCTo2Omq5O1U4m2FoK01hOwrqKvBY91Si7FZWWg9ar7Deax7h0r_s9jjQOUsk3DG9GG6vgMORUHi3dPB768CwtxNor75JKyNn5piZ52RMd6q7zK0toTAvjKc0gJPVjC07XN8AL_wAfBwMA"></script> </body></html>