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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="preconnect" href="//www.zohowebstatic.com"><link rel="dns-prefetch" href="//www.zohowebstatic.com"><link rel="preconnect" href="https://static.zohocdn.com"><link rel="dns-prefetch" href="https://static.zohocdn.com"><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Regular.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Bold.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Semibold.woff2" as="font" type="font/woff2" crossorigin><script src="//www.zohowebstatic.com/sites/zweb/js/common/var_init.js"></script><script>(function(w,s){var e=document.createElement("script");e.async=true;e.src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js";var x=document.getElementsByTagName("script")[0];x.parentNode.insertBefore(e,x);})(window,"script");</script><title>Zia鈥擹oho's AI Assistant for Business</title><meta name="description" content="Meet Zia, the AI-powered assistant. Whether you're writing a document or looking for some sales numbers, Zia makes your job easy!"><meta property="og:image:url" content="https://zohowebstatic.com/sites/zweb/images/zoho_general_pages/og-images/zia-og.png"><link rel="icon" href="https://www.zohowebstatic.com/sites/zweb/images/favicon.ico" type="image/vnd.microsoft.icon"><link rel="canonical" href="https://www.zoho.com/zia/"><meta property="og:title" content="Zia鈥擹oho's AI Assistant for Business"><meta property="og:description" content="Meet Zia, the AI-powered assistant. Whether you're writing a document or looking for some sales numbers, Zia makes your job easy!"><meta property="og:image" content="https://zohowebstatic.com/sites/zweb/images/zoho_general_pages/og-images/zia-og.png"><meta property="og:url" content="https://www.zoho.com/zia/"><meta property="og:site_name" content="Zoho"><meta property="og:type" content="website"><meta name="twitter:title" content="Zia鈥擹oho's AI Assistant for Business"><meta name="twitter:description" content="Meet Zia, the AI-powered assistant. Whether you're writing a document or looking for some sales numbers, Zia makes your job easy!"><meta name="twitter:image" content="https://zohowebstatic.com/sites/zweb/images/zoho_general_pages/og-images/zia-og.png"><meta name="twitter:card" content="summary"><meta name="twitter:site" content="@zoho"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/common/zohocustom.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/product/zoho_general_pages.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/translation/zoho_general_pages/4903.css"></head><body class="zw-page-4903 zw-product-73 zw-product-zoho_general_pages zw-template-zp_home i18n-en" data-prdname="zoho_general_pages" data-prdname-display="Zoho General Pages"> <header><div class="zw-promo-top"></div><div class="zw-global-header"></div><div class="zw-product-header "><div></div></div> </header> <main><div class="zw-template-inner"><div class="zwrapper"><section class="hero-section"><div class="content-wrap"><div class="hero-text"><div class="zia-logo"><img width="65" height="52" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/zia-logo-white.png" alt="Zia Logo"></div><h1>Work Smarter with Zia</h1><p> Meet Zia, the AI-powered assistant for your business. Whether you're collecting customer data, writing a document, or just looking for some sales numbers, Zia works hard to make your job easy.</p></div><div class="hero-image"><picture><source srcset="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/zia-home-hero-one2x.webp" type="image/webp"><img class="hero-one" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/zia-home-hero-one2x.png" width="269" height="386" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20300%20200'%3E%3C/svg%3E"></picture><img class="hero-two" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/zia-home-hero-two2x.svg" width="" height="" alt="Zia home"><picture><source srcset="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/zia-home-hero-three2x.webp" type="image/webp"><img class="hero-three" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/zia-home-hero-three2x.png" width="1024" height="643" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20300%20200'%3E%3C/svg%3E"></picture><img class="hero-elements" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/hero-elements.svg" alt="Zia" height="300px" width="300px"></div></div></section><section class="teams-section"><div class="content-wrap"><div class="section-title"><h2>AI for Sales Teams</h2><p> Increase sales productivity and improve your bottom line.</p></div></div><div class="zsection zslide zimport" id="z-import"><div class="content-wrap"><div class="zreport-slider"><div class="zreportslider-text"><div class="ztext-inner"><div class="text-holder"><div class="zactive cross-sell-customers"><h4>Cross-sell customers</h4><p> By analyzing sales patterns, Zia <a target="_blank" href="https://www.zoho.com/crm/zia-recommendation.html">recommends products</a> or services to cross-sell for each customer and predicts when they are likely to make a repeat purchase.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/cross-sell-customers2x.png" width="1516" height="1214" alt="Cross-sell customers"></div><div class="getin-touch-soon"><h4>Get in touch sooner</h4><p> Zia analyzes when each client usually opens emails, answers calls, or visits your website, and suggests the <a target="_blank" href="https://www.zoho.com/crm/zia.html">best time to contact</a> them so you can get in touch on the first try.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/get-in-touch-sooner2x.png" width="962" height="1120" alt="Get in touch sooner"></div><div class="reduce-busywork"><h4>Reduce busywork</h4><p> Zia combs through your organization's activity history to identify patterns and <a target="_blank" href="https://www.zoho.com/crm/zia.html">suggests workflows and macros</a> that can automate routine processes.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/reduce-busywork2x.png" width="1060" height="800" alt="Reduce busywork"></div><div class="know-leads"><h4>Know your leads</h4><p> Zia can <a target="_blank" href="https://www.zoho.com/crm/help/zia/enrichment.html">scrape the internet</a> and parse email signatures to fill in missing information like a lead's company size, phone number, or office address.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/know-your-leads2x.png" width="1332" height="850" alt="Know your leads"></div><div class="give-crm-talking"><h4>Give your CRM a talking to</h4><p> Recording client info is useful, but sometimes it feels like a chore. Now sales reps can <a target="_blank" href="https://www.zoho.com/crm/zia-voice.html">chat with Zia </a>to update records or dictate notes.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/give-your-crm-a-talking-to2x.png" width="1302" height="858" alt="Give your CRM a talking to"></div></div><ul class="zslider-list"><li id="cross-sell-customers"> Cross-sell customers</li><li id="getin-touch-soon"> Get in touch sooner</li><li id="reduce-busywork">Reduce busywork</li><li id="know-leads">Know your leads</li><li id="give-crm-talking"> Give your CRM a talking to</li></ul></div></div><div class="zreportslider-img"><div class="zimage-inner"><img class="zactive cross-sell-customers" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/cross-sell-customers2x.png" width="" height="" alt="Import Data"><img class="getin-touch-soon" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/get-in-touch-sooner2x.png" width="" height="" alt="Import Options"><img class="reduce-busywork" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/reduce-busywork2x.png" width="" height="" alt="Connect to Any Data Source"><img class="know-leads" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/know-your-leads2x.png" width="" height="" alt="Data Blending"><img class="give-crm-talking" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/give-your-crm-a-talking-to2x.png" width="" height="" alt="Data Blending"></div></div></div></div></div></section><section class="managers-section"><div class="content-wrap"><div class="section-title"><h2>AI for Sales Managers</h2><p> Make smarter predictions and delegate more effectively.</p></div></div><div class="zsection zslide zimport" id="z-sales-managers"><div class="content-wrap"><div class="zreport-slider"><div class="zreportslider-text"><div class="ztext-inner"><div class="text-holder"><div class="zactive prioritize-winning"><h4>Prioritize winning</h4><p> Zia <a target="_blank" href="https://www.zoho.com/crm/prediction.html?src=zia-hub">predicts</a> which deals are likely to close so sales reps can focus on the highest-value customers. Managers can see which deals are "trending up" and "trending down" and delegate tasks accordingly.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/prioritize-winning2x.jpg" width="1724" height="1148" alt="Prioritize winning"></div><div class="build-ai-predictions"><h4>Build AI-powered predictions</h4><p> Use our no-code builder to <a target="_blank" href="https://www.zoho.com/crm/prediction-builder.html">make machine learning predictions</a> for any dataset your organization needs. Zia scores how accurate her own predictions are so you can monitor data quality over time.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/build-ai-predictions2x.jpg" width="1520" height="780" alt="Build AI-powered predictions"></div><div class="respond-faster"><h4>Respond faster</h4><p> Zia notifies you when she <a target="_blank" href="https://www.zoho.com/crm/zia-insights.html">detects anomalies</a> like a sharp drop in new leads or sudden increase in calls. Act earlier to harness an advantage or fix a problem.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/respond-faster2x.jpg" width="1066" height="391" alt="Respond faster"></div><div class="delegate-efficiently"><h4>Delegate efficiently</h4><p> Let Zia distribute leads to the best sales rep based on their availability and how well they handled similar leads in the past. Triage responses based on the <a target="_blank" href="https://www.zoho.com/crm/zia-for-emails.html">detected sentiment and intent</a> of each customer email.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/delegate-efficiently2x.jpg" width="793" height="800"></div></div><ul class="zslider-list"><li id="prioritize-winning"> Prioritize winning</li><li id="build-ai-predictions"> Build AI-powered predictions</li><li id="respond-faster">Respond faster</li><li id="delegate-efficiently"> Delegate efficiently</li></ul></div></div><div class="zreportslider-img"><div class="zimage-inner"><img class="zactive prioritize-winning" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/prioritize-winning2x.jpg" width="" height="" alt="Prioritize winning"><img class="build-ai-predictions" width="" height="" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/build-ai-predictions2x.jpg" alt="Build AI-powered predictions"><img class="respond-faster" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/respond-faster2x.jpg" width="" height="" alt="Respond faster"><img class="delegate-efficiently" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/delegate-efficiently2x.jpg" width="" height="" alt="Delegate efficiently"></div></div></div></div></div></section><section class="business-intelligence-section"><div class="content-wrap"><div class="section-title"><h2>Business Intelligence</h2></div></div><div class="zsection zslide zimport" id="z-business-intelligence"><div class="content-wrap"><div class="zreport-slider"><div class="zreportslider-text"><div class="ztext-inner"><div class="text-holder"><div class="zactive reports-on-request"><h4>Reports on request</h4><p> Ask Zia to <a href="/analytics/zia/">generate reports</a> for you. If you write, "show me support tickets by channel this month," then Zia can generate a bar chart on the fly.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/reports-on-request2x.jpg" width="" height="" alt="Reports on request "></div><div class="reinvent-the-spreadsheet"><h4>Reinvent the spreadsheet</h4><p><a href="/sheet/zia.html">Ask Zia to generate charts or pivot tables</a> from your spreadsheets, or browse through her suggestions for visualizing your data.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/reinvent-the-spreadsheet2x.jpg" width="" height="" alt="Reinvent the spreadsheet"></div><div class="plan-ahead"><h4>Plan ahead</h4><p> To help you make more accurate predictions, Zia analyzes trends, seasonal patterns, and chooses between thirteen mathematical models to find the one best suited to forecasting your data.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/plan-ahead2x.jpg" width="" height="" alt="Plan ahead"></div><div class="anomaly-detection"><h4>Anomaly detection</h4><p> Zia notifies you about sudden changes in sales or support workloads, customer issues, and sales performance so you can get a head start patching problems and honing your advantages.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/anomaly-detection2x.jpg" width="" height="" alt="Anomaly detection"></div></div><ul class="zslider-list"><li id="reports-on-request"> Reports on request</li><li id="reinvent-the-spreadsheet"> Reinvent the spreadsheet</li><li id="plan-ahead">Plan ahead</li><li id="anomaly-detection"> Anomaly detection</li></ul></div></div><div class="zreportslider-img"><div class="zimage-inner"><video class="zactive reports-on-request" src="/sites/zweb/images/zoho_general_pages/reports-on-request.mp4" autoplay muted loop> Your browser does not support HTML5 video </video><img class="reinvent-the-spreadsheet" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/reinvent-the-spreadsheet2x.jpg" width="" height="" alt="Reinvent the spreadsheet"><img class="plan-ahead" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/plan-ahead2x.jpg" width="" height="" alt="Plan ahead "><img class="anomaly-detection" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/anomaly-detection2x.jpg" width="" height="" alt="Anomaly detection"></div></div></div></div></div></section><section class="one-search-section"><div class="content-wrap"><div class="section-title"><h2>One Search for Everything</h2><p>Search across your whole business.</p></div><div class="one-search-wrap"><div class="one-search-text"><div class="one-search-block"><h3>Search with full context</h3><p><a href="/ziasearch/">Search</a> for a customer and Zia shows you every email, support request, or deal with them and every chat, presentation, or document they're mentioned in. Write a reply or make an update from the search results.</p></div><div class="one-search-block"><h3>Personalized results</h3><p> Looking for someone? Zia analyzes the recency and frequency of your interactions, as well as a colleague's proximity within your organization to deliver the most relevant results first.</p></div></div><div class="one-search-img"><picture><source srcset=" /sites/zweb/images/zoho_general_pages/zia-one-search-everything2x.webp " type="image/webp"><img data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/zia-one-search-everything2x.jpg" width="" height="" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20300%20200'%3E%3C/svg%3E"></picture></div></div></div></section><section class="ai-productivity-section"><div class="content-wrap"><div class="section-title"><h2>AI-Powered Productivity</h2><p>Zia helps you get more done.</p></div></div><div class="zsection zslide zimport" id="z-ai-productivity"><div class="content-wrap"><div class="zreport-slider"><div class="zreportslider-text"><div class="ztext-inner"><div class="text-holder"><div class="zactive second-pair-eyes"><h4>A second pair of eyes</h4><p> Zia makes <a href="/writer/free-writing-assistant.html">grammar suggestions</a> using machine learning techniques to analyze the context of each sentence. Use Zia's style suggestions to avoid clichés, fix run-on sentences, and change passive voice to active voice.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/second-pair-eyes2x.png" width="" height="" alt="A second pair of eyes "></div><div class="translation-powered-zia"><h4>Translation powered by Zia</h4><p> Zia uses a machine learning model to translate chats, emails, and other messages in 16 languages.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/translation-powered-zia2x.jpg" width="" height="" alt="Translation powered by Zia"></div><div class="organize-notes"><h4>Organize your notes</h4><p><a href="/notebook/zia.html">Zia recommends tags</a> for notes and suggests the best notebook for each note. Use voice commands to find a note, send it to a friend, or set a reminder about it.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/organize-notes2x.jpg" width="" height="" alt="Organize your notes"></div><div class="chat-about-it"><h4>Chat about it</h4><p> Whether you're <a href="https://help.zoho.com/portal/en/kb/projects/settings-in-zoho-projects/portal-configuration/articles/zia-projects#Actions_you_can_perform_using_Zia">adding a task</a> to a project, searching for a <a href="https://www.zoho.com/crm/zia-voice.html">sales report</a>, or <a href="https://www.zoho.com/people/help/adminguide/zia.html">applying for time off</a>, you can chat with Zia to get the job done quickly.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/chat-about-it2x.jpg" width="" height="" alt="Chat about it"></div></div><ul class="zslider-list"><li id="second-pair-eyes"> A second pair of eyes</li><li id="translation-powered-zia"> Translation powered by Zia</li><li id="organize-notes"> Organize your notes</li><li id="chat-about-it">Chat about it</li></ul></div></div><div class="zreportslider-img"><div class="zimage-inner"><img class="zactive second-pair-eyes" width="" height="" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/second-pair-eyes2x.png" alt="A second pair of eyes "><img class="translation-powered-zia" width="" height="" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/translation-powered-zia2x.jpg" alt="Translation powered by Zia"><img class="organize-notes" width="" height="" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/organize-notes2x.jpg" alt="Organize your notes "><img class="chat-about-it" width="" height="" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/chat-about-it2x.jpg" alt="Chat about it"></div></div></div></div></div></section><section class="customer-experience-section"><div class="content-wrap"><div class="section-title"><h2>Customer Experience</h2><p>Respond faster and keep customers happy.</p></div></div><div class="zsection zslide zimport" id="z-customer-experience"><div class="content-wrap"><div class="zreport-slider"><div class="zreportslider-text"><div class="ztext-inner"><div class="text-holder"><div class="zactive free-up-support-agents"><h4>Free up support agents</h4><p> Reduce workloads by embedding the Zia bot on your website <a href="/desk/asap.html">to answer common questions</a> using information from your knowledge base. Alternately, <a href="/salesiq/chatbot.html">build a scripted bot</a> that can provide information, qualify leads, or even schedule appointments.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/free-up-support-agents2x.png" alt="Free up support agents " width="" height=""></div><div class="improve-response-times"><h4>Improve response times</h4><p> Zia reads every support ticket and <a href="/desk/zia.html">suggests a response</a> from your knowledge base before your support agent even opens it. Click once to add Zia's suggestion to your response.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/improve-response-times2x.jpg" alt="Improve response times" width="" height=""></div><div class="route-tickets-intelligently"><h4>Route tickets intelligently</h4><p><a href="/notebook/zia.html">Zia recommends tags</a> for notes and suggests the best notebook for each note. Use voice commands to find a note, send it to a friend, or set a reminder about it.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/route-tickets-intelligently2x.jpg" alt="Route tickets intelligently" width="" height=""></div><div class="shopping-recommendations"><h4>Shopping recommendations</h4><p> When customers view items in your <a href="/commerce/">online store</a>, they'll see related items down below, courtesy of Zia. She analyzes your sales history and visitor patterns to suggest other things your customers may want.</p><img src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/shopping-recommendations2x.jpg" alt="Shopping recommendations" width="" height=""></div></div><ul class="zslider-list"><li id="free-up-support-agents"> Free up support agents</li><li id="improve-response-times"> Improve response times</li><li id="route-tickets-intelligently"> Route tickets intelligently</li><li id="shopping-recommendations"> Shopping recommendations</li></ul></div></div><div class="zreportslider-img"><div class="zimage-inner"><img class="zactive free-up-support-agents" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/free-up-support-agents2x.png" alt="Free up support agents " width="" height=""><img class="improve-response-times" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/improve-response-times2x.jpg" alt="Improve response times" width="" height=""><img class="route-tickets-intelligently" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/route-tickets-intelligently2x.jpg" alt="Route tickets intelligently " width="" height=""><img class="shopping-recommendations" src="//www.zohowebstatic.com/sites/zweb/images/zoho_general_pages/shopping-recommendations2x.jpg" alt="Shopping recommendations" width="" height=""></div></div></div></div></div></section></div></div> </main> <footer><div class="zw-product-footer"></div><div class="zw-global-footer"></div><div class="zw-only-copyright"></div><div class="zw-promo-bottom"></div> </footer> <aside><div class="zw-other-info"></div> </aside><script src="//www.zohowebstatic.com/sites/zweb/js/common/zcms.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/validation-plugin.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/slick-plugin.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/zohocustom.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/product/zoho_general_pages.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/translation/zoho_general_pages/4903.js"></script></body></html>