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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="preconnect" href="//www.zohowebstatic.com"><link rel="dns-prefetch" href="//www.zohowebstatic.com"><link rel="preconnect" href="https://static.zohocdn.com"><link rel="dns-prefetch" href="https://static.zohocdn.com"><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Regular.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Bold.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Semibold.woff2" as="font" type="font/woff2" crossorigin><script src="//www.zohowebstatic.com/sites/zweb/js/common/var_init.js"></script><script>(function(w,s){var e=document.createElement("script");e.async=true;e.src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js";var x=document.getElementsByTagName("script")[0];x.parentNode.insertBefore(e,x);})(window,"script");</script><title>Zia, the conversational sales assistant</title><meta name="description" content="Need help? Ask Zia, the conversational assistant in Zoho CRM who can automate tasks, predict outcomes and recommend actions to help you be productive."><link rel="icon" href="https://www.zohowebstatic.com/sites/zweb/images/favicon.ico" type="image/vnd.microsoft.icon"><link rel="canonical" href="https://www.zoho.com/crm/zia-voice.html"><meta property="og:title" content="Zia, the conversational sales assistant"><meta property="og:description" content="Need help? Ask Zia, the conversational assistant in Zoho CRM who can automate tasks, predict outcomes and recommend actions to help you be productive."><meta property="og:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/crm-logo.png"><meta property="og:url" content="https://www.zoho.com/crm/zia-voice.html"><meta property="og:site_name" content="Zoho"><meta property="og:type" content="website"><meta name="twitter:title" content="Zia, the conversational sales assistant"><meta name="twitter:description" content="Need help? Ask Zia, the conversational assistant in Zoho CRM who can automate tasks, predict outcomes and recommend actions to help you be productive."><meta name="twitter:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/crm-logo.png"><meta name="twitter:card" content="summary"><meta name="twitter:site" content="@zoho"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/common/zohocustom.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/template/zcrm_feature_pages.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/product/crm.css"></head><body class="zw-page-6225 zw-product-107 zw-product-crm zw-template-zcrm_feature_pages i18n-en" data-prdname="crm" data-prdname-display="CRM"> <header><div class="zw-promo-top"></div><div class="zw-global-header"></div><div class="zw-product-header zwph-white"><div></div></div> </header> <main><div class="zw-template-inner"><div class="ftrs-main-sec crm-theme "><div class="Ncrm_FrstSec"><ul class="Ncrm_breadcrumb"><li><a class="Ncrm_bcLnk" href="/crm/features.html?src=zia-voice">FEATURES</a></li><li><a class="Ncrm_bcLnk" href="/crm/zia.html?src=zia-voice">PREDICTIVE SALES</a></li><li>Zia Voice</li></ul><div class="Ncrm_FrstInner"><h1>Your digital companion with a voice</h1><p class="FrstSec_desc">Need some help? Ask Zia, the conversational assistant built into <span>Zoho CRM </span>. She can help you with many of your everyday activities, from taking notes to computing sales numbers. You can reach out to her from the bottom corner of your desktop screen or by calling her from your mobile app. She's always up for a conversation.</p><div class="Ncrm_ctaGrp"><a class="Ncrm_cta Ncrm_signup act-btn cta-btn" data-zcqa="bannerSignup" href="/crm/signup.html?plan=enterprise&src=zia-voice">Sign Up For Free</a></div></div></div><div class="Ncrm_summarySec"><div class="summarySec_Inner"><div class="summary_Lft"><img alt="CRM Software benefits | Zoho CRM" class="zcp_lazy zcp_loading" src="//www.zohowebstatic.com/sites/zweb/images/crm/features/features-summary-2kb.png" data-src="//www.zohowebstatic.com/sites/zweb/images/crm/features-summary.svg" width=" 260 " height=" 198 "></div><div class="summary_Rht"><h4 class="summary_H">Here's how we can help you</h4><ul class="summary_Lst"><li><span class="sumry_tick">Access your CRM on the move</span></li><li><span class="sumry_tick">Take notes and create tasks with your voice</span></li><li><span class="sumry_tick">Get charts, fetch numbers instantly</span></li><li><span class="sumry_tick">Modify how your assistant helps you</span></li></ul></div><span class="Ncrm_pattern"></span></div></div><section id="features-1" class="Ncrm_oneClmn"><div class="Ncrm_oneClmnInner"><div class="Ncrm_cont"><h2>Zia has all the answers鈥攁t least from your CRM</h2><p>Your CRM has an ocean of data, and finding that one particular pearl that you're looking for might be tricky on your phone. But Zia can find that instantly. Zia can fetch data such as records, metrics, charts, and meetings in the CRM just by listening to your voice commands鈥攊t's that simple!</p></div><div class="Ncrm_img Nc_animate"><video class="zcp_lazy" muted autoplay="autoplay" loop="loop" preload="auto"><source data-src="/sites/zweb/images/crm/ziachat-answers.mp4" type="video/mp4" width=" " height=" "></video></div></div></section><section id="features-2" class="Ncrm_2Clmn"><div class="Ncrm_2ClmnInner L_model2Clmn"><div class="Lft_2Clmn"><h2>Get things done with your voice</h2><p>When you're busy selling, you won't have the time to scroll, edit, and save new information. Instead, ask Zia to perform actions for you such as making a chart, creating a task, taking a note, or calling a customer.</p></div><div class="Rht_2Clmn Nc_animate"><img class="zcp_lazy zcp_loading 0" data-src="//www.zohowebstatic.com/sites/zweb/images/crm/features/zia_voice.svg" alt="zia_voice" src="//www.zohowebstatic.com/sites/zweb/images/crm/features/zia_voice-2kb.png" width="440" height="606"></div></div></section><section id="features-3" class="Ncrm_2Clmn"><div class="Ncrm_2ClmnInner R_model2Clmn"><div class="Lft_2Clmn"><h2>Say it and forget about it</h2><p>Whether it's placing an order or changing a status, give Zia the specifics and she'll get it done for you. Zia prompts you for information you may have forgotten and saves these activities to the respective record details so your records stay up to date.</p></div><div class="Rht_2Clmn Nc_animate"><img class="zcp_lazy 0 zcp_loading" data-check="check_issue" data-src="//www.zohowebstatic.com/sites/zweb/images/crm/zia_remembers.svg" alt="zia_remembers" src="//www.zohowebstatic.com/sites/zweb/images/crm/features/zia_remembers-2kb.png" width="440" height="584"></div></div></section><section id="features-4" class="Ncrm_oneClmn"><div class="Ncrm_oneClmnInner"><div class="Ncrm_cont"><h2>Help Zia help you</h2><p>Every company has its lingo. It might be hard for your newbies to catch on, but it's not hard for Zia. In the past year, Zia has been learning how to speak "sales" from our own sales team, and you can teach her how to speak your language too. Customize actions for Zia to perform with the terminology that your team uses. Set up the flow of questions, so Zia remembers to ask for information that your team may miss.</p></div><div class="Ncrm_img Nc_animate"><img class="zcp_lazy Ncrm_shadow zcp_loading" data-check="check_issue" data-src="//www.zohowebstatic.com/sites/zweb/images/crm/features/zia_training.svg" alt="zia_training" src="//www.zohowebstatic.com/sites/zweb/images/crm/features/zia_training-2kb.png" width="900" height="484"></div></div></section><section class="Ncrm_relateSec"> <span class="relate_sec">Related Features</span><div class="Ncrm_NavSec"><div class="NavSec_Inner"><ul class="Ncrm_NavGrp"><li><div> <a class="Ncrm_more" href="prediction.html?src=zia-voice"><h5>Lead & Deal Prediction</h5></a></div></li><li><div> <a class="Ncrm_more" href="zia-insights.html?src=zia-voice"><h5>Anomaly Detection</h5></a></div></li><li><div> <a class="Ncrm_more" href="email-sentiment.html?src=zia-voice"><h5>Sentiment Analysis</h5></a></div></li><li><div> <a class="Ncrm_more" href="best-time-to-contact.html?src=zia-voice"><h5>Best time to Contact</h5></a></div></li><li><div> <a class="Ncrm_more" href="data-enrichment.html?src=zia-voice"><h5>Data Enrichment</h5></a></div></li><li><div> <a class="Ncrm_more" href="intelligent-automation.html?src=zia-voice"><h5>Intelligent Automation</h5></a></div></li></ul></div></div></section></div></div> </main> <footer><div class="zw-product-footer"></div><div class="zw-global-footer"></div><div class="zw-only-copyright"></div><div class="zw-promo-bottom"></div> </footer> <aside><div class="zw-other-info"></div> </aside><script src="//www.zohowebstatic.com/sites/zweb/js/common/zcms.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/lyte-lazyload.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/zohocustom.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/template/zcrm_feature_pages.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/product/crm.js"></script></body></html>