Our Customer Service Promise

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Governor's Office</a> <a id="ctl00_ctl56_g_14598c20_10be_408a_aea1_e55141476282_ctl00_mdgovLeftMenu_rptrLeftMenuLinks_ctl11_lnkMainLink" class="nav-link" href="http://msa.maryland.gov/msa/mdmanual/html/mmtoc.html">Maryland Manual Online</a> <a id="ctl00_ctl56_g_14598c20_10be_408a_aea1_e55141476282_ctl00_mdgovLeftMenu_rptrLeftMenuLinks_ctl12_lnkMainLink" class="nav-link" href="https://vendorpayments.maryland.gov/#!/year/default">Maryland Spending Data</a> <a id="ctl00_ctl56_g_14598c20_10be_408a_aea1_e55141476282_ctl00_mdgovLeftMenu_rptrLeftMenuLinks_ctl13_lnkMainLink" class="nav-link" href="https://opendata.maryland.gov/">Open Data Portal</a> </div> </div> </nav> </div> </div> <div class="col-md-9"> <div class="mdg-bodynotifications"></div> <section class="py-4 py-md-8 flex-fill"> <div class="ms-rtestate-field"><div style="margin: 2rem 0px;"> <div class="col-md-3" style="text-align: center;"> <img src="/PublishingImages/changingMD.png" alt="Governor Larry Hogan - Changing Maryland for the Better" style="max-width: 100%; margin-bottom: 15px;"/>  </div> <div class="col-md-15"> <div class="card" style="float: right; margin-top: 0px; width: 200px; padding: 1rem; background-color: #f8f8f8; margin-left: 1rem;"> <a href="/Documents/Customer-Service-Annual-Report-FY22.pdf" target="_blank"> <img src="/PublishingImages/fy-2022-cust-svc-report-cover.jpg" alt="FY 2022 Annual Report" style="width: 100%; border: 1px solid #000000; margin-bottom: 1rem; height: 212px;"/> Click Here to Download the Statewide Customer Service Annual Report for Fiscal Year 2022</a> </div> <p><span style="color: var(--bs-body-color); font-family: var(--bs-body-font-family); font-size: var(--bs-body-font-size); font-weight: var(--bs-body-font-weight); text-align: var(--bs-body-text-align);">Our Customer Service Promise serves as the basis of all interactions between state employees and customers.</span><br/></p> <p>The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:</p> <ul> <li> <strong>Friendly and Courteous:</strong> We will be helpful and supportive and have a positive attitude and passion for what we do.</li> <li> <strong>Timely and Responsive: </strong>We will be proactive, take initiative, and anticipate your needs.</li> <li> <strong>Accurate and Consistent:</strong> We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.</li> <li> <strong>Accessible and Convenient:</strong> We will continue to simplify and improve access to information and resources.</li> <li> <strong>Truthful and Transparent:</strong> We will advance a culture of honesty, clarity and trust.</li> </ul> <p> <a href="http://www.doit.state.md.us/selectsurvey/TakeSurvey.aspx?SurveyID=86M2956" class="mdg-btn mdg-btn--block mdg-btn--primary" style="white-space: normal;">Tell us about your experience.<br/> Click here to complete a three question <br/> customer experience survey.</a></p> <p> <em>Want to see <a href="http://gopi.maryland.gov/governors-customer-service-initiative/" target="_blank" style="color: #c8122c;">how Maryland citizens are rating state government</a> customer service performance? <br/> Want to be inspired by <a href="http://gopi.maryland.gov/category/customer-service/" target="_blank" style="color: #c8122c;">customer service heroes</a>? </em></p> </div> <div style="text-align: center;"> <a href="/Documents/Customer-Service-Annual-Report-FY22.pdf" style="color: #c8122c; background-color: #ffffff; font-family: arial, sans-serif; font-size: 12.8px;"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icpdf.png" alt=""/>Click here</a><span style="font-family: arial, sans-serif; font-size: 12.8px;"> to see the Governor's Customer Service Initiative 2022 Annual Report</span><br/></div> <div style="text-align: center;"> <a href="/Documents/Customer-Service-Annual-Report-FY21.pdf" style="color: #c8122c; background-color: #ffffff; font-family: arial, sans-serif; font-size: 12.8px;"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icpdf.png" alt=""/>Click here</a><span style="font-family: arial, sans-serif; font-size: 12.8px;"> to see the Governor's Customer Service Initiative 2021 Annual Report</span><br/></div> <div style="text-align: center;"> <a href="/Documents/Customer-Service-Annual-Report-FY20.pdf" style="color: #c8122c; background-color: #ffffff; font-family: arial, sans-serif; font-size: 12.8px;"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icpdf.png" alt=""/>Click here</a><span style="font-family: arial, sans-serif; font-size: 12.8px;"> t</span><span style="font-family: arial, sans-serif; font-size: 12.8px;">o se</span><span style="font-family: arial, sans-serif; font-size: 12.8px;">e the Governor's Customer Service Initiative 2020 Annual Report</span><br/></div> <div style="text-align: center;"> <span style="font-family: arial, sans-serif; font-size: 12.8px;"> <a href="/Documents/Customer-Service-Annual-Report-FY19.pdf" style="color: #c8122c;"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icpdf.png" alt=""/>Click here</a> to see the Governor's Customer Service Initiative 2019 Annual Report</span></div> <div style="text-align: center;"> <span style="font-family: arial, sans-serif; font-size: 12.8px;"> <a href="/Pages/FY18_Annual_Report.pdf" style="color: #c8122c;"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icpdf.png" alt=""/>Click here</a> to see the Governor's Customer Service Initiative 2018 Annual Report</span></div> <div style="text-align: center;"> <span style="font-family: arial, sans-serif; font-size: 12.8px;"> <a href="/Pages/FY17_Annual_Report.pdf" style="color: #c8122c;"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icpdf.png" alt=""/>Click here</a> to see the Governor's Customer Service Initiative 2017 Annual Report</span></div> </div></div> </section> </div> </div> </div> <div style='display:none' id='hidZone'></div> </main> </div> <footer class="mdg-footer"> <p class="mb-2"> © 2024 Maryland.gov. 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