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<!DOCTYPE html> <html lang="en-GB" prefix="og: https://ogp.me/ns#"> <head > <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1" />  <title>NMITE Case Study - HaloITSM</title><style id="rocket-critical-css">.screen-reader-text{clip:rect(1px,1px,1px,1px);height:1px;overflow:hidden;position:absolute!important;width:1px;word-wrap:normal!important}.gb-block-container{margin:0;position:relative;padding:0}@media only screen and (min-width:768px){.gb-block-container.alignfull .gb-container-inside,.gb-block-container.alignfull .gb-container-inside{max-width:100%;margin:0 auto}}.gb-block-container .gb-container-image-wrap{position:absolute;top:0;right:0;left:0;height:100%;z-index:0}.gb-block-container .gb-container-image{object-fit:cover;height:100%;width:100%}.gb-block-container .gb-container-content{margin:0 auto;position:relative}.gb-block-container .has-background-dim{opacity:.5}.gb-block-container 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menu-item-16"><a href="https://haloitsm.com/contact-us/" itemprop="url"><span itemprop="name">Contact Us</span></a></li> </ul></div></nav><nav class="nav-primary-actions"><ul id="menu-header-actions" class="menu genesis-nav-menu menu-custom js-superfish"><li id="menu-item-1587" class="trialButton menu-item menu-item-type-custom menu-item-object-custom menu-item-1587"><a href="https://trial.haloitsm.com/trial/signup" itemprop="url"><span itemprop="name">Start trial <i class="far fa-angle-right"></i></span></a></li> <li id="menu-item-2481" class="demoButton menu-item menu-item-type-post_type menu-item-object-page menu-item-2481"><a href="https://haloitsm.com/demo/" itemprop="url"><span itemprop="name">Schedule a demo <i class="far fa-angle-right"></i></span></a></li> </ul></nav></div></header><div class="site-inner"><div class="content-sidebar-wrap"><main class="content" id="genesis-content"><article class="post-5977 page type-page status-publish has-post-thumbnail category-education category-haloitsm category-uk entry" aria-label="NMITE Case Study" itemscope itemtype="https://schema.org/CreativeWork"><div class="entry-content" itemprop="text"> <div style="background-color:#2bd3c7;padding-left:10%;padding-right:10%" class="wp-block-genesis-blocks-gb-container gb-layout-hero-1 below-header gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-image-wrap"><img decoding="async" class="gb-container-image has-background-dim-100 has-background-dim" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://haloitsm.com/wp-content/uploads/2022/10/Simple-Open-Day_1.png-scaled.webp"/><noscript><img decoding="async" class="gb-container-image has-background-dim-100 has-background-dim" src="https://haloitsm.com/wp-content/uploads/2022/10/Simple-Open-Day_1.png-scaled.webp" alt=""/></noscript></div><div class="gb-container-content" style="max-width:1200px"> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideleft alignfull"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div> <div style="background-color:#2bd3c7;padding-left:7%;padding-right:7%;padding-bottom:8%;padding-top:8%" class="wp-block-genesis-blocks-gb-container gb-block-container"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1600px"> <p class="has-text-color" style="color:#ffffff;font-size:40px"><strong>How NMITE transformed their student and staff experience</strong><strong> by migrating to HaloITSM</strong></p> </div></div></div> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <p></p> </div></div> </div></div> </div></div></div> <div style="background-color:#f7f7f7;padding-left:7%;padding-bottom:7%;margin-bottom:3%" class="wp-block-genesis-blocks-gb-container noTopPad center gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1200px"> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-3 gb-3-col-equal gb-columns-center alignfull" style="padding-top:7%;padding-right:6%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-10 gb-is-responsive-column" style="max-width:1364px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <i class="fal fa-clock fa-3x" style="color:#2DA69D"></i> <div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div> <p> <strong>Improved efficiency as a result of HaloITSM’s modern and intuitive UI</strong></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <i class="fal fa-star fa-3x" style="color:#2DA69D"></i> <div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div> <p class="has-text-align-center"><strong>One centralised system for all service management needs across multiple departments</strong></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <i class="fal fa-chart-line fa-3x" style="color:#2DA69D"></i> <div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div> <p class="has-text-align-center"><strong>H</strong><span><strong style="font-weight: bold;">ighly configurable system enables NMITE to have greater control over their service</strong></span></p> </div></div> </div></div> </div></div></div> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <p class="has-text-align-center" style="font-size:31px"><strong>Quickfire Q&A Case Study with NMITE</strong></p> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div style="padding-left:6%;padding-right:6%;padding-bottom:4%;margin-bottom:5%" class="wp-block-genesis-blocks-gb-container noTopPad gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1200px"> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideright"><div class="gb-layout-column-wrap gb-block-layout-column-gap-4 gb-is-responsive-column"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner gb-has-custom-background-color" style="padding:25px;background-color:#f7f7f7"> <div style="height:23px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-image"> <figure class="aligncenter size-full is-resized"><img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20116%20150'%3E%3C/svg%3E" alt="" class="wp-image-5979" width="116" height="150" data-lazy-src="https://haloitsm.com/wp-content/uploads/2022/10/NMITE-154x200-1.png"/><noscript><img decoding="async" src="https://haloitsm.com/wp-content/uploads/2022/10/NMITE-154x200-1.png" alt="" class="wp-image-5979" width="116" height="150"/></noscript></figure></div> <div style="height:34px" aria-hidden="true" class="wp-block-spacer"></div> <h5 class="wp-block-heading"><strong>Customer</strong></h5> <p>NMITE</p> <h5 class="wp-block-heading"><strong>Industry</strong></h5> <p>Education</p> <h5 class="wp-block-heading"><strong>Customer Since</strong></h5> <p>2021</p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding:50px"> <h3 class="wp-block-heading" style="font-size:25px"><strong>In a sentence or two, tell us what your company does.</strong></h3> <hr class="divider"> <div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div> <p>The New Model Institute for Technology and Engineering (NMITE) is a radical new engineering Higher Education Institute in Hereford, created to equip a diverse group of students with the skills to be world-class, socially conscious problem solvers. Backed by government,  NMITE has been developed in collaboration with a wide range of global academic partners, experts in education, individuals, business, and community leaders, combining the best approaches from around the world to create an entirely new way of engineering teaching and learning that is inspiring and engaging a new generation of engineers.</p> <div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading" style="font-size:25px"><strong>Before you found HaloITSM, what problems were you facing?</strong></h3> <hr class="divider"> <p>NMITE were using a well known ITSM product that was effective, but really needed an overhaul. The company showed no signs of updating the product or producing more modern functionality. It looked dated, the user interface was clunky, and the product didn’t integrate natively with other products.</p> <p>When it was time to review the Service Desk tool, the NMITE IT team scoured the market for a better solution. I noticed that HaloITSM were sponsoring a tennis player at Wimbledon, which spurred me into researching their tool. From there, we reached out to their sales team, watched some demos, and the rest is history.</p> </div></div> </div></div> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading" style="font-size:25px"><strong>What are some of the ways HaloITSM has helped you?</strong></h3> <hr class="divider"> <p>HaloITSM has transformed NMITE’s service delivery, not just in IT, but across multiple departments. With one centralised system, it has never been easier to automate our workflows. Having a system that is constantly evolving enables us to grow with the platform and continue improving our student and staff experience.</p> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div style="background-color:#2bd3c7" class="wp-block-genesis-blocks-gb-container noTopPad gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1600px"> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideright aligncenter" style="padding-top:30px"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner has-theme-primary-background-color"> <p></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <p class="has-background" style="background-color:#ffffff;font-size:28px"><strong><strong>“HaloITSM is a superb SaaS Service Desk solution. It is easy to configure and implement, and overall it’s a very flexible product that can be tailored to suit many different business cases, not just in the IT department”</strong><br></strong><br>– Paul Guest, Director of IT & Change at NMITE<br><br></p> <p></p> </div></div> </div></div> <p></p> </div></div></div> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading" style="font-size:25px"><strong>Which integrations do you use?</strong></h3> <hr class="divider"> <p>NMITE makes use of several of the available integrations and the list is growing. We currently use Intune, Azure AD, and the Halo Integrator (hosted with Halo) for devices and users. For remote support, we use the TeamViewer integration and we are also looking at using the Snow integration in the near future.</p> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading" style="font-size:25px"><strong>Do you use HaloITSM within multiple departments?</strong></h3> <p>Yes, having had such a great experience with HaloITSM in our IT department, we immediately added both our internal facilities team and managed service IT Service Desk team.</p> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading" style="font-size:25px"><strong>What does the future look like with HaloITSM?</strong></h3> <p>NMITE plans to further expand its use of HaloITSM into additional departments. Our Asset management/CMDB/CI will grow as we integrate with products like Snow, and we aim to include many different departments in this, not just IT.</p> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading" style="font-size:25px"><strong>Would you recommend HaloITSM and why?</strong></h3> <p>HaloITSM is a superb SaaS Service Desk solution. It is easy to configure and implement, and overall it’s a very flexible product that can be tailored to suit many different business cases, not just in the IT department. The online portal is excellent, and the ease of building a digital service catalogue is best in-class. I have personally recommended HaloITSM to many colleagues and peers. In fact, our managed service provider was so impressed with our implementation that they are now a Halo customer too. I have also recommended HaloITSM to other Higher Education institutions. </p> </div></div></div> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div style="text-align:center" class="wp-block-genesis-blocks-gb-button btn-secondary-teal noTopPad gb-block-button"><a href="/itsm-case-studies/" class="gb-button gb-button-shape-circular gb-button-size-medium" style="color:#2bd3c7;background-color:#2bd3c7">See more Customer Success Stories</a></div> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <div style="background-color:#2bd3c7;padding-left:10%;padding-right:10%" class="wp-block-genesis-blocks-gb-container noTopPad gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1000px"> <div style="height:41px" aria-hidden="true" class="wp-block-spacer"></div> <p></p> <h2 class="has-text-align-center heading has-text-color wp-block-heading" style="color:#ffffff">Try HaloITSM free for 30 days. </h2> <div style="height:48px" aria-hidden="true" class="wp-block-spacer"></div> <p class="has-text-align-center has-text-color" style="color:#ffffff">Immediate Access. 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