CINXE.COM
FAQ for bus operators | See questions and answers | Scandlines
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Find answers in the FAQ containing the frequently asked questions." /> <meta name="robots" content="follow,index,max-snippet:-1,max-image-preview:large,max-video-preview:-1" /> <link rel="canonical" href="https://www.scandlines.com/bus/faq/"> <script> window.UC_UI_DOMAINS = { crossDomainConsentSharingIFrame: 'https://scandlines.com/cross-domain-bridge.html', }; </script> <link rel="stylesheet" href="/frontendDist/main.min.css?v=638677033160000000" /> </head> <body> <header> <header-component> <nav class="theme-dark header container d-flex align-items-center justify-content-between"> <div class="header-background"></div> <a href="/bus/" aria-label="forside" class="header-logo"> <div class="-component-logo svg-icon" aria-label="scandlines logo"> <svg width="211" height="31" viewBox="0 0 211 31" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect width="211" height="30" transform="translate(5.34058e-05 0.5394)" fill="none"></rect> <path d="M24.6068 0.5394C24.9188 0.5394 25.0254 0.791285 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width="10" height="10" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </div> </div> </nav> </mobile-menu> </header-component> </header> <div > <main> <section class="page-header page-header grid -article-header"> <div class="page-header-inner"> <div class="page-header-top"> </div> <h1 class="page-header-title ts-h1"> FAQs for Busoperators </h1> </div> </section> <div class="main-content"> <article> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{"@type":"Question","name":"Single crossing","acceptedAnswer":{"@type":"Answer","text":"<p>The price is valid for a single crossing on the booked departure day and time, and if space is available then for all departures on the booked calendar day.</p>\n<p>Prices are available <a href=\"/bus/prices-conditions/bus-prices/\" title=\"Bus prices\">here</a> .</p>"}},{"@type":"Question","name":"Combination tickets to Sweden","acceptedAnswer":{"@type":"Answer","text":"<p>The price is valid for a single crossing on the booked departure day and time, and if space is available then for all departures on the booked calendar day.</p>\n<p>聽</p>\n<p>Valid for:</p>\n<p><strong>Sweden ticket</strong></p>\n<p>- Puttgarden鈥揜酶dby + Helsing酶r鈥揌elsingborg</p>\n<p>- Rostock-Gedser聽+ Helsing酶r鈥揌elsingborg</p>\n<p>聽</p>\n<p><strong>脴resund ticket</strong></p>\n<p>- Puttgarden鈥揜酶dby + <strong>脴resund Bridge</strong></p>\n<p>- Rostock-Gedser聽+ <strong>脴resund Bridge</strong></p>\n<p>聽</p>\n<p>Prices are available <a href=\"/bus/prices-conditions/bus-prices/\" title=\"Bus prices\">here</a> .</p>"}},{"@type":"Question","name":"12 hours 脴resund Return Ticket (available from January 3rd 2024)","acceptedAnswer":{"@type":"Answer","text":"<p>The price is valid for a 12 hours trip performed by the same bus (license plate number) and amount of passengers.</p>\n<p>聽</p>\n<p>Valid for:</p>\n<p><br />- The return trip at the 脴resund Bridge must take place latest 12 hours after the outbound trip and the<br />Scandlines return trip latest 15 hours after the arrival the outbound trip.</p>\n<p>- All trips need to be performed on the same calendar day.</p>\n<p>- Only available for outbound trips from German ports in connection with 脴resund Bridge crossing.</p>\n<p>- Not valid for empty or transfer busses or for line bus services.</p>\n<p>聽</p>\n<p>Prices are available <a href=\"/bus/prices-conditions/bus-prices/\" title=\"Bus prices\">here</a> .</p>"}},{"@type":"Question","name":"1 Day Return ticket & 1 Day Round trip ticket","acceptedAnswer":{"@type":"Answer","text":"<p>The price is valid for a 1 day return trip performed by the same bus and amount of passengers on the same booked calendar day. Not valid for empty or transfer busses or for line bus services.</p>\n<p>Prices are available <a href=\"/bus/prices-conditions/bus-prices/\" title=\"Bus prices\">here</a> .</p>"}},{"@type":"Question","name":"2 Day Return ticket & 2 Day Round trip ticket","acceptedAnswer":{"@type":"Answer","text":"<p>The price is valid for a 2 day return trip performed by the same bus and amount of passengers. The return trip must take place the day after the outbound trip. Only available in low season for both departure days. Not valid for empty or transfer busses or for line bus services.</p>\n<p>Prices are available <a href=\"/bus/prices-conditions/bus-prices/\" title=\"Bus prices\">here</a> .</p>"}},{"@type":"Question","name":"Special cases","acceptedAnswer":{"@type":"Answer","text":"<p>What will be booked if...</p>\n<p>an empty bus on the outward journey, but a full one sails back?</p>\n<p>Two single crossings / single tickets will be booked. The 1- and 2-Day Return ticket as well as the Round trip ticket are not valid for empty or transfer busses or for line bus services.聽</p>\n<p>Not valid for empty or transfer busses or for line bus services.</p>"}},{"@type":"Question","name":"How can I book busses?","acceptedAnswer":{"@type":"Answer","text":"<ul>\n<li>In general in writing per E-Mail to<span>聽</span><a rel=\"noopener\" href=\"mailto:gruppen@scandlines.com\" target=\"_blank\"><span>gruppen@scandlines.com</span></a></li>\n<li>Please include the following specific information:\n<ul>\n<li><span>Date for trip</span></li>\n<li><span>Departure time</span></li>\n<li><span>Which route and travel direction</span></li>\n<li><span>Length of the bus incl. possible trailer</span></li>\n<li><span>Number of persons</span></li>\n<li><span>Any customer ID</span></li>\n</ul>\n</li>\n<li>Please also confirm the final passenger numbers聽<strong>at least one week before departure</strong>聽to the Service Centre by聽<a href=\"mailto:gruppen@scandlines.com\">e-mail</a>.</li>\n<li>Please notice that in case the total vehicle is longer or if the bus arrives with more passengers than booked, Scandlines might not guarantee the bus space on the booked departure.</li>\n</ul>"}},{"@type":"Question","name":"How is the crossing invoiced?","acceptedAnswer":{"@type":"Answer","text":"<ul>\n<li>With a customer ID and a contract, according to the contract conditions</li>\n<li>Without a customer ID and a contract, payment via credit card, by phone</li>\n</ul>"}},{"@type":"Question","name":"Check-in form (previous Bus voucher)","acceptedAnswer":{"@type":"Answer","text":"<p>Information about the newly introduced check-in form are available <a href=\"/bus/contact-booking-check-in/check-in-for-busses/\" title=\"Check-in for busses\">here</a> .聽</p>"}},{"@type":"Question","name":"When must the bus at the latest be at the port?","acceptedAnswer":{"@type":"Answer","text":"<p>See the check in times <a href=\"/bus/contact-booking-check-in/check-in-times-for-busses/\" title=\"Check-in times for busses\">here</a></p>\n<p>聽</p>"}},{"@type":"Question","name":"What kind of documents has to be presented at the check-in?","acceptedAnswer":{"@type":"Answer","text":"<p>Under <a href=\"/bus/contact-booking-check-in/check-in-for-busses/\" title=\"Check-in for busses\">Check-in for busses</a> you will be informed about the procedure at the port.</p>"}},{"@type":"Question","name":"What are the applicable Rebooking and Cancellation conditions?","acceptedAnswer":{"@type":"Answer","text":"<p>You can find our Rebooking and Cancellation conditions <a href=\"/bus/prices-conditions/rebooking-cancellation-conditions/\" title=\"Rebooking & Cancellation conditions\">here</a></p>"}},{"@type":"Question","name":"Catering-Free meals regulations","acceptedAnswer":{"@type":"Answer","text":"<p><strong>Free meals for bus drivers and guides at the Rostock-Gedser and Puttgarden-R酶dby crossings</strong></p>\n<p>with 15-25 paying guests: 1 x free meal for one driver or guide<br />with 26-35 paying guests: 2聽x free meal for one drivers or guides<br />with 36+ paying guests: 3聽x free meal for one drivers or guides</p>"}},{"@type":"Question","name":"Deadline for information about final number of persons for pre-booked catering on board the ferry ","acceptedAnswer":{"@type":"Answer","text":"<ul>\n<li>5 days before the booked departure.</li>\n</ul>\n<ul>\n<li>Cancellation in writing is free of charge until 4 days before the booked departure. After that the booked number will be invoiced to full price.</li>\n</ul>"}}] } </script> <faq-accordion class="faq-accordion"> <div class="grid"> <h4 class="ts-h4 faq-accordion-headline mb-3 mb-md-4"> How to book and who to contact </h4> <div class="faq-accordion-tabs js--faq-tabs"> <span class="faq-accordion-filter-item toggle-button "> <input type="radio" name="faq" value="498b0779-6af4-4a50-9bd8-d690f7d9bd01" /> <label for="498b0779-6af4-4a50-9bd8-d690f7d9bd01">Bus tickets</label> </span> <span class="faq-accordion-filter-item toggle-button "> <input type="radio" name="faq" value="e8e74116-06df-4232-b518-34b48c2664f5" /> <label for="e8e74116-06df-4232-b518-34b48c2664f5">How to book a bus</label> </span> <span class="faq-accordion-filter-item toggle-button "> <input type="radio" name="faq" value="dbfb8f95-58de-424a-bdba-70a730fa7dc7" /> <label for="dbfb8f95-58de-424a-bdba-70a730fa7dc7">Check-in</label> </span> <span class="faq-accordion-filter-item toggle-button "> <input type="radio" name="faq" value="e7d1a0eb-a2da-4b65-a794-7d84ab479888" /> <label for="e7d1a0eb-a2da-4b65-a794-7d84ab479888">Rebooking and Cancellation conditions</label> </span> <span class="faq-accordion-filter-item toggle-button "> <input type="radio" name="faq" value="db5d4044-2d8e-4f51-9b5a-6e51cfc3c5f3" /> <label for="db5d4044-2d8e-4f51-9b5a-6e51cfc3c5f3">Catering</label> </span> <button class="faq-accordion-filter-item-see-all js--faq-all "> See more </button> </div> </div> <accordion-list class="accordion grid-container"> <ul class="accordion-content"> <li data-tag="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-category="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-key="39fed170-a47e-4a3a-8485-0e4f83c4baa7" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-f73e1548-c670-4133-a171-4bbacd26e41e" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Single crossing </span> <span class="icon"></span> </button> <div id="acc-f73e1548-c670-4133-a171-4bbacd26e41e" class="accordion-text text-wysiwyg"> <p>The price is valid for a single crossing on the booked departure day and time, and if space is available then for all departures on the booked calendar day.</p> <p>Prices are available <a href="/bus/prices-conditions/bus-prices/" title="Bus prices">here</a> .</p> </div> </li> <li data-tag="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-category="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-key="ed165e0b-a000-456f-9c82-467ca083ef66" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-a2ef3407-38b5-4d14-9fd4-e51d1fbb730a" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Combination tickets to Sweden </span> <span class="icon"></span> </button> <div id="acc-a2ef3407-38b5-4d14-9fd4-e51d1fbb730a" class="accordion-text text-wysiwyg"> <p>The price is valid for a single crossing on the booked departure day and time, and if space is available then for all departures on the booked calendar day.</p> <p>聽</p> <p>Valid for:</p> <p><strong>Sweden ticket</strong></p> <p>- Puttgarden鈥揜酶dby + Helsing酶r鈥揌elsingborg</p> <p>- Rostock-Gedser聽+ Helsing酶r鈥揌elsingborg</p> <p>聽</p> <p><strong>脴resund ticket</strong></p> <p>- Puttgarden鈥揜酶dby + <strong>脴resund Bridge</strong></p> <p>- Rostock-Gedser聽+ <strong>脴resund Bridge</strong></p> <p>聽</p> <p>Prices are available <a href="/bus/prices-conditions/bus-prices/" title="Bus prices">here</a> .</p> </div> </li> <li data-tag="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-category="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-key="4ef22a67-ff5f-44d6-a1f1-31269e0351c7" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-78fde408-0807-4302-9cd3-555e53138dc3" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> 12 hours Øresund Return Ticket (available from January 3rd 2024) </span> <span class="icon"></span> </button> <div id="acc-78fde408-0807-4302-9cd3-555e53138dc3" class="accordion-text text-wysiwyg"> <p>The price is valid for a 12 hours trip performed by the same bus (license plate number) and amount of passengers.</p> <p>聽</p> <p>Valid for:</p> <p><br>- The return trip at the 脴resund Bridge must take place latest 12 hours after the outbound trip and the<br>Scandlines return trip latest 15 hours after the arrival the outbound trip.</p> <p>- All trips need to be performed on the same calendar day.</p> <p>- Only available for outbound trips from German ports in connection with 脴resund Bridge crossing.</p> <p>- Not valid for empty or transfer busses or for line bus services.</p> <p>聽</p> <p>Prices are available <a href="/bus/prices-conditions/bus-prices/" title="Bus prices">here</a> .</p> </div> </li> <li data-tag="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-category="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-key="92511603-d09a-4279-816e-bd90850be777" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-cf6c4fe7-9f24-4208-8e99-6f6a4e676fe7" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> 1 Day Return ticket & 1 Day Round trip ticket </span> <span class="icon"></span> </button> <div id="acc-cf6c4fe7-9f24-4208-8e99-6f6a4e676fe7" class="accordion-text text-wysiwyg"> <p>The price is valid for a 1 day return trip performed by the same bus and amount of passengers on the same booked calendar day. Not valid for empty or transfer busses or for line bus services.</p> <p>Prices are available <a href="/bus/prices-conditions/bus-prices/" title="Bus prices">here</a> .</p> </div> </li> <li data-tag="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-category="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-key="f990f6e5-ba49-47ea-8a6f-60dc037be93f" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-2c650d81-3696-40ff-a126-e03f0ee85c4b" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> 2 Day Return ticket & 2 Day Round trip ticket </span> <span class="icon"></span> </button> <div id="acc-2c650d81-3696-40ff-a126-e03f0ee85c4b" class="accordion-text text-wysiwyg"> <p>The price is valid for a 2 day return trip performed by the same bus and amount of passengers. The return trip must take place the day after the outbound trip. Only available in low season for both departure days. Not valid for empty or transfer busses or for line bus services.</p> <p>Prices are available <a href="/bus/prices-conditions/bus-prices/" title="Bus prices">here</a> .</p> </div> </li> <li data-tag="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-category="498b0779-6af4-4a50-9bd8-d690f7d9bd01" data-key="69711178-41cf-4585-90eb-deec01c021d4" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-a6dd93fb-a651-45a0-ba50-f7ff76aabb1e" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Special cases </span> <span class="icon"></span> </button> <div id="acc-a6dd93fb-a651-45a0-ba50-f7ff76aabb1e" class="accordion-text text-wysiwyg"> <p>What will be booked if...</p> <p>an empty bus on the outward journey, but a full one sails back?</p> <p>Two single crossings / single tickets will be booked. The 1- and 2-Day Return ticket as well as the Round trip ticket are not valid for empty or transfer busses or for line bus services.聽</p> <p>Not valid for empty or transfer busses or for line bus services.</p> </div> </li> <li data-tag="e8e74116-06df-4232-b518-34b48c2664f5" data-category="e8e74116-06df-4232-b518-34b48c2664f5" data-key="9d4fdb68-ff30-496f-87da-ebfeb1dee4c7" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-ee96bb54-8c68-4622-9ec1-fc4e93e1ab0b" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> How can I book busses? </span> <span class="icon"></span> </button> <div id="acc-ee96bb54-8c68-4622-9ec1-fc4e93e1ab0b" class="accordion-text text-wysiwyg"> <ul> <li>In general in writing per E-Mail to<span>聽</span><a rel="noopener" href="mailto:gruppen@scandlines.com" target="_blank"><span>gruppen@scandlines.com</span></a></li> <li>Please include the following specific information: <ul> <li><span>Date for trip</span></li> <li><span>Departure time</span></li> <li><span>Which route and travel direction</span></li> <li><span>Length of the bus incl. possible trailer</span></li> <li><span>Number of persons</span></li> <li><span>Any customer ID</span></li> </ul> </li> <li>Please also confirm the final passenger numbers聽<strong>at least one week before departure</strong>聽to the Service Centre by聽<a href="mailto:gruppen@scandlines.com">e-mail</a>.</li> <li>Please notice that in case the total vehicle is longer or if the bus arrives with more passengers than booked, Scandlines might not guarantee the bus space on the booked departure.</li> </ul> </div> </li> <li data-tag="e8e74116-06df-4232-b518-34b48c2664f5" data-category="e8e74116-06df-4232-b518-34b48c2664f5" data-key="75b88d52-ff7a-40ea-8617-e56d7ec1790d" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-d89ea207-32cc-4698-905d-cfbbe2973207" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> How is the crossing invoiced? </span> <span class="icon"></span> </button> <div id="acc-d89ea207-32cc-4698-905d-cfbbe2973207" class="accordion-text text-wysiwyg"> <ul> <li>With a customer ID and a contract, according to the contract conditions</li> <li>Without a customer ID and a contract, payment via credit card, by phone</li> </ul> </div> </li> <li data-tag="e8e74116-06df-4232-b518-34b48c2664f5" data-category="e8e74116-06df-4232-b518-34b48c2664f5" data-key="eece3415-1e96-4b2a-961b-dbe3edd5c3bf" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-a2fafc2f-5024-4c86-bc59-3488220daaba" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Check-in form (previous Bus voucher) </span> <span class="icon"></span> </button> <div id="acc-a2fafc2f-5024-4c86-bc59-3488220daaba" class="accordion-text text-wysiwyg"> <p>Information about the newly introduced check-in form are available <a href="/bus/contact-booking-check-in/check-in-for-busses/" title="Check-in for busses">here</a> .聽</p> </div> </li> <li data-tag="dbfb8f95-58de-424a-bdba-70a730fa7dc7" data-category="dbfb8f95-58de-424a-bdba-70a730fa7dc7" data-key="0b1039ce-7d7f-46a5-9582-1dcaeb61f6a5" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-5aaf8191-0571-43a0-bd19-89e19684c69b" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> When must the bus at the latest be at the port? </span> <span class="icon"></span> </button> <div id="acc-5aaf8191-0571-43a0-bd19-89e19684c69b" class="accordion-text text-wysiwyg"> <p>See the check in times <a href="/bus/contact-booking-check-in/check-in-times-for-busses/" title="Check-in times for busses">here</a></p> <p>聽</p> </div> </li> <li data-tag="dbfb8f95-58de-424a-bdba-70a730fa7dc7" data-category="dbfb8f95-58de-424a-bdba-70a730fa7dc7" data-key="f0fc7fee-7a7e-4861-8748-0f581ecec797" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-52adcceb-3efd-4c74-808e-e15ce4e34262" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> What kind of documents has to be presented at the check-in? </span> <span class="icon"></span> </button> <div id="acc-52adcceb-3efd-4c74-808e-e15ce4e34262" class="accordion-text text-wysiwyg"> <p>Under <a href="/bus/contact-booking-check-in/check-in-for-busses/" title="Check-in for busses">Check-in for busses</a> you will be informed about the procedure at the port.</p> </div> </li> <li data-tag="e7d1a0eb-a2da-4b65-a794-7d84ab479888" data-category="e7d1a0eb-a2da-4b65-a794-7d84ab479888" data-key="31d99d5b-bff8-499c-baec-8d08a4e5f55d" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-be676556-5657-48f7-b43e-569354a5dbcf" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> What are the applicable Rebooking and Cancellation conditions? </span> <span class="icon"></span> </button> <div id="acc-be676556-5657-48f7-b43e-569354a5dbcf" class="accordion-text text-wysiwyg"> <p>You can find our Rebooking and Cancellation conditions <a href="/bus/prices-conditions/rebooking-cancellation-conditions/" title="Rebooking & Cancellation conditions">here</a></p> </div> </li> <li data-tag="db5d4044-2d8e-4f51-9b5a-6e51cfc3c5f3" data-category="db5d4044-2d8e-4f51-9b5a-6e51cfc3c5f3" data-key="ce53d166-7e77-41d7-aab7-49c0baff36c0" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-e73c2005-56ae-40db-88ee-e92ae93a0e1c" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Catering-Free meals regulations </span> <span class="icon"></span> </button> <div id="acc-e73c2005-56ae-40db-88ee-e92ae93a0e1c" class="accordion-text text-wysiwyg"> <p><strong>Free meals for bus drivers and guides at the Rostock-Gedser and Puttgarden-R酶dby crossings</strong></p> <p>with 15-25 paying guests: 1 x free meal for one driver or guide<br>with 26-35 paying guests: 2聽x free meal for one drivers or guides<br>with 36+ paying guests: 3聽x free meal for one drivers or guides</p> </div> </li> <li data-tag="db5d4044-2d8e-4f51-9b5a-6e51cfc3c5f3" data-category="db5d4044-2d8e-4f51-9b5a-6e51cfc3c5f3" data-key="4870c212-e950-4941-bd66-8278d5e7dbae" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-61429159-7a05-45dc-b699-8ad50f872db7" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Deadline for information about final number of persons for pre-booked catering on board the ferry </span> <span class="icon"></span> </button> <div id="acc-61429159-7a05-45dc-b699-8ad50f872db7" class="accordion-text text-wysiwyg"> <ul> <li>5 days before the booked departure.</li> </ul> <ul> <li>Cancellation in writing is free of charge until 4 days before the booked departure. After that the booked number will be invoiced to full price.</li> </ul> </div> </li> </ul> </accordion-list> </faq-accordion> <div class="text-wysiwyg grid container"><div class="text-wysiwyg-content"><h2>Contact</h2> <p><strong>If you have any questions or enquiries, please feel free to contact us</strong></p> <p><strong>Booking and Information:<br></strong>Service Center for continental customers:<br>Phone: +49 (0) 381 - 77 88 77 66<br>Email:聽<a rel="noopener" href="mailto:gruppen@scandlines.com" target="_blank">gruppen@scandlines.com</a></p> <p>Service Center for scandinavian customers:<br>Phone: +45 72 68 60 68<br>Email:聽<a rel="noopener" href="mailto:grupper@scandlines.com" target="_blank">gruppen@scandlines.com</a></p></div></div> </article> </div> </main> <flow-widget /> </div> <footer class="footer mt-9 mt-xl-10"> <img src="//cmxsapnc.cloudimg.io/v7/https://www.scandlines.com/media/ajbpv0hj/stamp-de.svg" class="footer-union lazyload" width="100" height="100" data-toggle-class="lazyloaded" /> <div class="footer-wrapper grid"> <div class="footer-card"> <h5 class="ts-h5">Book your Bus ticket</h5> <a href="https://www.scandlines.com/bus/contact-booking-check-in/" class="mt-2 mb-3 button -slim flow-starter"> <span> Contact us </span> </a> <ul class="footer-card-links"> <li class="mb-1"> <a href="mailto:gruppen@scandlines.com" class="basic-link-underlined">gruppen@scandlines.com</a> </li> </ul> </div> <div class="footer-links mt-3 mt-xl-8 mb-3"> <ul> <li class="footer-link footer-link-primary"> <a href="/bus/contact-booking-check-in/check-in-for-busses/" class="basic-link">Check-in for busses</a> </li> <li class="footer-link footer-link-primary"> <a href="/bus/contact-booking-check-in/check-in-times-for-busses/" class="basic-link">Check-in times for busses</a> </li> <li class="footer-link footer-link-primary"> <a href="/bus/calendar-news/bus-booking-deadlines/" class="basic-link">Bus Booking Deadlines</a> </li> </ul> <ul> <li class="footer-link footer-link-primary"> <a href="/bus/prices-conditions/rebooking-cancellation-conditions/" class="basic-link">Rebooking & Cancellation conditions</a> </li> <li class="footer-link footer-link-primary"> <a href="/bus/prices-conditions/surcharges-fees/" class="basic-link">Surcharges</a> </li> <li class="footer-link footer-link-primary"> <a href="/bus/timetables/" class="basic-link">Timetables</a> </li> </ul> <ul> <li class="footer-link footer-link-primary"> <a href="/bus/food-onboard-groups/" class="basic-link">Food Onboard - Groups</a> </li> <li class="footer-link footer-link-primary"> <a href="/bus/calendar-news/bus-newsletter-archive/" class="basic-link">Bus Newsletter (Archive)</a> </li> <li class="footer-link footer-link-primary"> <a href="/bus/faq/" class="basic-link">FAQ</a> </li> </ul> </div> </div> <div class="footer-bottom grid"> <div class="footer-bottom-left"> <ul> <li> <div class="country-selector"> <select aria-label="select language" onchange="window.location.href=this.value"> <option value="https://www.scandlines.dk/bus/" >DK</option> <option value="https://www.scandlines.se/buss/" >SV</option> <option value="https://www.scandlines.de/bus/" >DE</option> <option value="https://www.scandlines.com/bus/" selected="true">EN</option> </select> <div class="country-selector-current"> <img class="lazyload" src="//cmxsapnc.cloudimg.io/v7/https://www.scandlines.com/media/1pmn3ol0/flag-uk.svg" alt="EN" height="12" width="19" data-toggle-class="lazyloaded" /> <span class="country-selector-current-label">EN</span> <div class="svg-icon"> <svg class="svg-icon-Chevron" width="10" height="10" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </div> </div> </li> <li><a href="/agencies/" class="basic-link">Agencies</a></li> <li><a href="https://www.scandlines-freight.com/" class="basic-link">Freight-COM</a></li> <li><a href="/" class="basic-link">Scandlines.com</a></li> </ul> </div> <div class="footer-bottom-center"> <a href="/"> <div class="svg-icon"> <img class="lazyload" width="210" height="20" src="//cmxsapnc.cloudimg.io/v7/https://www.scandlines.com/media/ddbizmnc/logo.svg" alt="Scandlines Logo" data-toggle-class="lazyloaded" /> </div> </a> </div> <div class="footer-bottom-right"> <ul> <li><a href="https://www.scandlines.com/terms/data-protection/" class="basic-link">Data Protection</a></li> <li><a href="https://www.scandlines.com/impressum/" class="basic-link">Impressum</a></li> <li><a href="/bus/general-conditions/" class="basic-link">General Conditions</a></li> </ul> </div> </div> </footer> <script type="application/ld+json"> {"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"https://www.scandlines.com/bus/faq/","name":"FAQ"}}]} </script> <div class="backdrop" style="opacity: 1; 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