Agencies | Set up an agency agreement

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24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 11.5L22.5 11.5" stroke="currentColor" stroke-width="2" /> <path d="M18 6L22.9953 11.5L18 17" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> </li> <li> <a href="/prices/" class="d-flex align-items-center justify-content-between"> <span>Prices</span> <div class="svg-icon"> <svg class="svg-icon-Arrow" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 11.5L22.5 11.5" stroke="currentColor" stroke-width="2" /> <path d="M18 6L22.9953 11.5L18 17" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> </li> <li> <a href="/practical/" class="d-flex align-items-center justify-content-between"> <span>Practical</span> <div class="svg-icon"> <svg class="svg-icon-Arrow" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 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stroke="currentColor" stroke-width="2" /> <path d="M18 6L22.9953 11.5L18 17" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> </li> <li> <a href="/practical/traffic-information/?burgermenu" class="d-flex align-items-center justify-content-between"> <span>Traffic information</span> <div class="svg-icon"> <svg class="svg-icon-Arrow" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 11.5L22.5 11.5" stroke="currentColor" stroke-width="2" /> <path d="M18 6L22.9953 11.5L18 17" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> </li> <li> <a href="/smile/" class="d-flex align-items-center justify-content-between smile-logo"> <div class="svg-icon"> <svg aria-hidden="true" width="43" height="26" viewBox="0 0 92 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.918 10.236c1.184.657 2.497 1.387 3.698 2.276a11.542 11.542 0 012.576 2.646c.707 1.028 1.06 2.158 1.06 3.443 0 1.413-.404 2.672-1.186 3.777-.783 1.104-1.92 1.978-3.41 2.62-1.464.642-3.207.95-5.176.95-1.288 0-2.728-.205-4.293-.59-1.591-.386-2.854-.874-3.788-1.439l2.172-5.01c.656.386 1.565.745 2.702 1.08 1.136.333 2.146.487 3.005.487.96 0 2.676-.257 3.055-1.361.438-1.306-.685-1.911-2.758-3.027-1.27-.684-2.899-1.56-4.742-2.908-.909-.668-1.717-1.49-2.45-2.518C.652 9.634.299 8.478.299 7.168c0-1.387.379-2.62 1.136-3.7C2.192 2.39 3.252 1.542 4.641.925 6.005.308 7.621 0 9.44 0c1.263 0 2.525.18 3.839.54 1.313.385 2.45.873 3.383 1.515l-1.944 4.522c-1.288-.437-2.273-.72-2.955-.873-1.59-.36-3.863-.566-4.444.745-.623 1.44 1.227 2.468 3.6 3.787zM64.97 25.589h6.59V0l-6.59.411V25.59zM38.05 9.095c2.425-1.49 4.672-2.235 6.718-2.235 4.191 0 6.287 2.363 6.287 7.04v11.715h-6.717V14.542c0-.72-.1-1.234-.303-1.62-.202-.385-.682-.564-1.414-.564-.328 0-.833.102-1.515.334-.682.23-1.313.462-1.869.72v12.203h-6.692V14.542c0-.72-.1-1.234-.303-1.62-.202-.385-.681-.564-1.414-.564-.303 0-.808.102-1.515.334-.707.23-1.338.462-1.894.72v12.177h-6.692V7.45h3.965l1.187 1.875c2.6-1.644 4.974-2.466 7.096-2.466 2.348 0 4.04.745 5.075 2.235zM54.717 25.589V9.3c.934.771 2.02 1.156 3.232 1.182a5.077 5.077 0 003.334-1.207v16.314h-6.566zM55.475 1.079C56.182.36 57.015 0 57.975 0c.984 0 1.843.36 2.55 1.079a3.583 3.583 0 011.06 2.595c0 .976-.353 1.824-1.06 2.543-.707.72-1.566 1.08-2.55 1.08-.96 0-1.793-.36-2.5-1.08-.708-.719-1.061-1.567-1.061-2.543 0-1.002.353-1.876 1.06-2.595z" fill="currentColor"></path> <path fill-rule="evenodd" clip-rule="evenodd" d="M91.763 16.443c0-1.696-.329-3.263-.96-4.65a7.844 7.844 0 00-2.828-3.34c-1.238-.823-2.778-1.234-4.571-1.234-1.768 0-3.384.386-4.798 1.156-1.44.771-2.55 1.876-3.359 3.315-.808 1.439-1.212 3.134-1.212 5.061 0 1.953.455 3.622 1.339 5.036.883 1.413 2.12 2.466 3.687 3.16 1.565.719 3.383 1.053 5.403 1.053 4.293 0 6.819-1.541 6.819-1.541l-1.516-4.497s-2.02.977-4.545.977c-2.879 0-3.838-1.773-4.066-2.544h10.606v-1.952zM80.98 15.107c-.026-.668.202-1.233.656-1.747.48-.514 1.01-.771 1.591-.771.732 0 1.313.257 1.692.796.379.54.58 1.105.58 1.722h-4.52z" fill="currentColor"></path> </svg> </div> <div class="svg-icon"> <svg class="svg-icon-Arrow" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 11.5L22.5 11.5" stroke="currentColor" stroke-width="2" /> <path d="M18 6L22.9953 11.5L18 17" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> <span class="visually-hidden">Smile</span> </a> </li> </ul> <div class="country-selector"> <select aria-label="select language" onchange="window.location.href=this.value"> <option value="https://www.scandlines.dk/" >DK</option> <option value="https://www.scandlines.com/" selected="true">EN</option> <option value="https://www.scandlines.de/" >DE</option> <option value="https://www.scandlines.pl/" >PL</option> <option value="https://www.scandlines.se/" >SV</option> </select> <div class="country-selector-current"> <img class="lazyload" src="//cmxsapnc.cloudimg.io/v7/https://www.scandlines.com/media/1pmn3ol0/flag-uk.svg" alt="EN" height="12" width="19" data-toggle-class="lazyloaded" /> <span class="country-selector-current-label">EN</span> <div class="svg-icon"> <svg class="svg-icon-Chevron" width="10" height="10" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </div> </div> </nav> </mobile-menu> </header-component> </header> <search-suggestions-component class="search-suggestions"> <div class="search-suggestions-search"> <form id="SearchSuggestionsSearch" action="/search-results/" class="input-search" data-search-api="/api/search/SearchGrouped"> <div 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stroke-width="2" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </button> </form> </div> <div id="searchLoadingSpinner" class="search-suggestions-spinner"> <svg id="eKt9VwGUINq1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 45 45" shape-rendering="geometricPrecision" text-rendering="geometricPrecision"><style><![CDATA[#eKt9VwGUINq2_tr {animation: eKt9VwGUINq2_tr__tr 2500ms linear infinite normal forwards}@keyframes eKt9VwGUINq2_tr__tr { 0% {transform: translate(22.594568px,22.287628px) rotate(0deg)} 100% {transform: translate(22.594568px,22.287628px) rotate(360deg)}}]]></style><g id="eKt9VwGUINq2_tr" transform="translate(22.594568,22.287628) rotate(0)"><g transform="translate(-17.5,-11.327031)"><path d="M24.6068,0.5394c.312,0,.4186.251885.2384.56307l-3.552,6.14061h-17.65413L0.087656,1.10247c-.180176-.311185-.073541-.56307.238395-.56307h24.280749Z" fill="#192758" /><path d="M22.1996,21.9258L34.7433,1.18562c.1611-.265947.0275-.626656-.3328-.633381h-7.1323L18.1567,15.6323l3.4362,6.2067c.1741.3136.4455.3533.6067.0868Z" fill="#192758" /><path d="M4.81145,9.38044L16.9512,30.3578c.1563.269.4284.2354.6086-.0758l3.5551-6.1388L12.2875,8.89012l-7.10651.00245c-.36035,0-.52581.21825-.36954.48787Z" fill="#192758" /></g></g></svg> </div> <div id="SearchSuggestionsOutput" class="search-suggestions-sections" data-text-see-all="Show all"></div> <div id="SearchSuggestionsOutputNone" class="search-suggestions-sections"> <div class="search-suggestions-section"> <div> <h5 id="SearchSuggestionsOutputNoResults" class="ts-paragraph-lg mb-3">No search results</h5> <h3 class="ts-paragraph-sm">Popular searches</h3> <ul> <li> <a href="/search-results/?search=Rostock" class="ts-paragraph-md search-suggestions-category-button" data-search="Rostock"> <span>Rostock</span> <div class="svg-icon"> <svg class="svg-icon-ChevronRight" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" style="transform: rotate(270deg); transform-origin: center center;" /> </svg> </div> </a> </li> <li> <a href="/search-results/?search=Puttgarden" class="ts-paragraph-md search-suggestions-category-button" data-search="Puttgarden"> <span>Puttgarden</span> <div class="svg-icon"> <svg class="svg-icon-ChevronRight" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" style="transform: rotate(270deg); transform-origin: center center;" /> </svg> </div> </a> </li> <li> <a href="/search-results/?search=Berlin" class="ts-paragraph-md search-suggestions-category-button" data-search="Berlin"> <span>Berlin</span> <div class="svg-icon"> <svg class="svg-icon-ChevronRight" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" style="transform: rotate(270deg); transform-origin: center center;" /> </svg> </div> </a> </li> <li> <a href="/search-results/?search=Hamborg" class="ts-paragraph-md search-suggestions-category-button" data-search="Hamborg"> <span>Hamborg</span> <div class="svg-icon"> <svg class="svg-icon-ChevronRight" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" style="transform: rotate(270deg); transform-origin: center center;" /> </svg> </div> </a> </li> <li> <a href="/search-results/?search=Prices" class="ts-paragraph-md search-suggestions-category-button" data-search="Prices"> <span>Prices</span> <div class="svg-icon"> <svg class="svg-icon-ChevronRight" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" style="transform: rotate(270deg); transform-origin: center center;" /> </svg> </div> </a> </li> </ul> </div> </div> </div> <div id="SearchSuggestionsButton" class="search-suggestions-button" data-text="Show all results"></div> </search-suggestions-component> <div id="VueApp"> <main> <section class="page-header page-header grid -article-header"> <div class="page-header-inner"> <div class="page-header-top"> </div> <h1 class="page-header-title ts-h1"> Agencies </h1> </div> <p class="page-header-manchet"> Customer area for already registered and interested B2B customers </p> </section> <div class="main-content"> <article> <div class="single-image-text-spot grid container "> <a href="https://booking.scandlines.com/agentview?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dbooking%26redirect_uri%3Dhttps%253A%252F%252Fbooking.scandlines.com%252F%26response_type%3Dcode%2520id_token%2520token%26scope%3Dopenid%2520profile%2520roles%2520offline_access%26state%3DOpenIdConnect.AuthenticationProperties%253DuahfX_vlVTMpmbMvvu1Dj9veoZZwnb-9jvRmxRVa3MjjrpldPjLoTZFcGX6xwYjmayxjGaO5-gojWuWjv4NHNJUBCpRF4mknzpZJjsdde6Fqd8YUYunC19C1TvFTrH7Oeut4_4ay1xyeY9uppgVGUWHFwrsC3lS5gll6OoEPvc2mo1GwDm1z97IDLOsJ9mZB%26response_mode%3Dform_post%26nonce%3D637616781672627168.YTM3NTgwNGQtMzhhOC00Y2ZlLTg1NmEtODdhODczOGFhMWVlMmFiOTVhNzctOWMxOC00MmEzLTkyMzEtOTdkNDNkMjI2Yjgy%26code_challenge%3DALYaxjL2qie8dXmYABU1VNfpmKNe4kB936VOKkntAyQ%26code_challenge_method%3DS256%26role%3Dagent%26culture%3Dde-DE%26x-client-SKU%3DID_NET461%26x-client-ver%3D6.8.0.0" target="_blank" class="single-image-text-spot-headline"> <h2 class="mb-lg-3 ts-h3"> For registered customers </h2> </a> <div class="single-image-text-spot-media mt-2 mb-2"> <a href="https://booking.scandlines.com/agentview?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dbooking%26redirect_uri%3Dhttps%253A%252F%252Fbooking.scandlines.com%252F%26response_type%3Dcode%2520id_token%2520token%26scope%3Dopenid%2520profile%2520roles%2520offline_access%26state%3DOpenIdConnect.AuthenticationProperties%253DuahfX_vlVTMpmbMvvu1Dj9veoZZwnb-9jvRmxRVa3MjjrpldPjLoTZFcGX6xwYjmayxjGaO5-gojWuWjv4NHNJUBCpRF4mknzpZJjsdde6Fqd8YUYunC19C1TvFTrH7Oeut4_4ay1xyeY9uppgVGUWHFwrsC3lS5gll6OoEPvc2mo1GwDm1z97IDLOsJ9mZB%26response_mode%3Dform_post%26nonce%3D637616781672627168.YTM3NTgwNGQtMzhhOC00Y2ZlLTg1NmEtODdhODczOGFhMWVlMmFiOTVhNzctOWMxOC00MmEzLTkyMzEtOTdkNDNkMjI2Yjgy%26code_challenge%3DALYaxjL2qie8dXmYABU1VNfpmKNe4kB936VOKkntAyQ%26code_challenge_method%3DS256%26role%3Dagent%26culture%3Dde-DE%26x-client-SKU%3DID_NET461%26x-client-ver%3D6.8.0.0" target="_blank"> </a> </div> <a href="https://booking.scandlines.com/agentview?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dbooking%26redirect_uri%3Dhttps%253A%252F%252Fbooking.scandlines.com%252F%26response_type%3Dcode%2520id_token%2520token%26scope%3Dopenid%2520profile%2520roles%2520offline_access%26state%3DOpenIdConnect.AuthenticationProperties%253DuahfX_vlVTMpmbMvvu1Dj9veoZZwnb-9jvRmxRVa3MjjrpldPjLoTZFcGX6xwYjmayxjGaO5-gojWuWjv4NHNJUBCpRF4mknzpZJjsdde6Fqd8YUYunC19C1TvFTrH7Oeut4_4ay1xyeY9uppgVGUWHFwrsC3lS5gll6OoEPvc2mo1GwDm1z97IDLOsJ9mZB%26response_mode%3Dform_post%26nonce%3D637616781672627168.YTM3NTgwNGQtMzhhOC00Y2ZlLTg1NmEtODdhODczOGFhMWVlMmFiOTVhNzctOWMxOC00MmEzLTkyMzEtOTdkNDNkMjI2Yjgy%26code_challenge%3DALYaxjL2qie8dXmYABU1VNfpmKNe4kB936VOKkntAyQ%26code_challenge_method%3DS256%26role%3Dagent%26culture%3Dde-DE%26x-client-SKU%3DID_NET461%26x-client-ver%3D6.8.0.0" target="_blank" class="single-image-text-spot-text"> <div> <p>If you already have a valid cooperation agreement and the associated access data, please use the link below.</p> </div> <div></div> <button class="button flow-starter " > <span> Agent Logon </span> </button> </a> </div> <div class="text-wysiwyg grid container"><div class="text-wysiwyg-content"><h2>Register your agency at Scandlines</h2> <p>Travel agencies and tour operators can book via Scandlines in different ways – easily and quickly.</p> <p> </p> <h2>Get information here:</h2></div></div> <accordion-list class="accordion grid-container"> <ul class="accordion-content"> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-cac72b7c-b6b2-4247-8bc8-839dbb49bb7b" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">Agent Logon – Scandlines online booking system </span> <span class="icon"></span> </button> <div id="acc-cac72b7c-b6b2-4247-8bc8-839dbb49bb7b" class="accordion-text text-wysiwyg"> <p>Direct access to all tariffs, clear booking options, convenient confirmation by email - register as an agency in just a few steps.</p> <p>Contact our <a rel="noopener" href="mailto:gruppen@scandlines.com" target="_blank" title="Servicecenter">Servicecenter</a> to register for your personal access to the Scandlines online booking system.</p> <p>As an agency, you can book single legs, outward and homebound journeys, one day trips, all routes, the desired departures as well as the vehicle type and the number of people for your customers.</p> <p>With the <a rel="noopener" href="https://booking.scandlines.com/agentview?lang=de" target="_blank" data-anchor="?lang=de">Agent Logon</a> you have access to our various ticket tariffs online – booking confirmation by email. With the Scandlines online booking system, you can book the maritime travel experience for your customers directly from your counter.</p> </div> </li> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-7fefd2fa-2e4e-4e70-89b7-c341312e5690" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">ExpressLink – Scandlines affiliate program</span> <span class="icon"></span> </button> <div id="acc-7fefd2fa-2e4e-4e70-89b7-c341312e5690" class="accordion-text text-wysiwyg"> <p>With Scandlines' affiliate program, customers can independently book tickets for their next trip via your agency website. For this purpose, an ExpressLink will be embedded on your homepage and our online booking system can be reached 24/7.</p> <p>Your customers have access to the various booking options at Scandlines via your own website and can conveniently buy tickets online.</p> <p>Are you interested?</p> <p>Call our Servicecenter +49 (0) 381 - 66 61 94 40 or write an email to <a href="mailto:gruppen@scandlines.com">gruppen@scandlines.com</a> <a href="mailto:servicecenter.germany@scandlines.com" title="Servicecenter"></a></p> <p>We make you an individual offer.</p> </div> </li> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-ac697bec-d823-4b41-a890-b8548d4e1819" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">Advantage of Scandlines online booking possibilities</span> <span class="icon"></span> </button> <div id="acc-ac697bec-d823-4b41-a890-b8548d4e1819" class="accordion-text text-wysiwyg"> <p>All ticket variants for outward and return journeys can be combined with one another and booked in the same process. This will make it even easier for you to offer your customers comfortable or inexpensive travel solutions across the entire Scandlines route network.</p> </div> </li> </ul> </accordion-list> <div class="text-wysiwyg grid container"><div class="text-wysiwyg-content"><h2>FAQ for agencies</h2></div></div> <accordion-list class="accordion grid-container"> <ul class="accordion-content"> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-13f99b4d-7b53-465f-a2bd-0b736c30a27a" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">How to book cars? </span> <span class="icon"></span> </button> <div id="acc-13f99b4d-7b53-465f-a2bd-0b736c30a27a" class="accordion-text text-wysiwyg"> <p>As a registered agency, you can either book the tickets using the <a href="https://booking.scandlines.com/agentview">Agent Logon </a> or your customers can book them yourself using the ExpressLink on your own homepage.</p> <p>For further questions please also read our <a rel="noopener" href="//cmxsapnc.cloudimg.io/v7/https://www.scandlines.com/media/isuhcgrl/agent-logon-en-2023.pdf?func=proxy" target="_blank" title="Agent Logon EN 2023">Agent Logon Guide</a>.</p> <p> </p> </div> </li> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-5095cdb5-c96a-4658-88ad-cc8273cd80b4" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">How to pay?</span> <span class="icon"></span> </button> <div id="acc-5095cdb5-c96a-4658-88ad-cc8273cd80b4" class="accordion-text text-wysiwyg"> <p><strong>Agent Logon</strong></p> <ul> <li>with customer number and payment as agreed in the agreement</li> <li>without customer number and agreement by credit card, by phone</li> </ul> <p><strong>ExpressLink</strong></p> <ul> <li>with customer number and end customer pays by credit card</li> </ul> </div> </li> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-78d082e9-4fa2-4f5b-846e-7129c115c008" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">If the ferry departure is cancelled, can the booking be used for another day?</span> <span class="icon"></span> </button> <div id="acc-78d082e9-4fa2-4f5b-846e-7129c115c008" class="accordion-text text-wysiwyg"> <p>If the timetable changes at short notice or if the booked ferry trip is cancelled, our Servicecenter will rebook you for the next possible departure free of charge.</p> <p>You will receive all the necessary information and the changed booking confirmation as soon as possible by email.</p> <p>If this change does not meet your requirements, our <a href="mailto:gruppen@scandlines.com">Servicecenter</a> will be happy to help you with the relevant rebooking or cancellation.</p> </div> </li> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-50a74d72-1adb-4cb6-8cbc-0c7380351ed3" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">For how many days can the booked ticket be used?</span> <span class="icon"></span> </button> <div id="acc-50a74d72-1adb-4cb6-8cbc-0c7380351ed3" class="accordion-text text-wysiwyg"> <p>It depends on the ticket tarif:</p> <ul> <li><strong>Low Price</strong>: Only alid for the booked departure. Rebooking is not possible. </li> <li><strong>Standard</strong>: Valid for the booked departure and all other departures with free spaces on the booked day.</li> <li><strong>Flex</strong>: Valid for all departures from the date of purchase until 3 months after the booked departure. Valid for all departures from the date of purchase until 3 months after the booked departure. </li> </ul> </div> </li> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-f5d489de-ca07-4dea-97ee-84bcc40aa5dc" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">How to rebook? </span> <span class="icon"></span> </button> <div id="acc-f5d489de-ca07-4dea-97ee-84bcc40aa5dc" class="accordion-text text-wysiwyg"> <p>Generally, you have a <a rel="noopener" href="https://www.scandlines.com/terms/" target="_blank">24-hour right to cancellation</a> after ticket purchase.</p> <p>Our tickets (Low Price, Standard and Flex) are valid all day, so it is not always necessary to rebook. Thereafter, changes are chargeable and will be charged according to the current rebooking fee.</p> <p>Booking can be upgraded to a more flexible ticket via Customer service for a fee and price difference</p> <p>Changes of Early Booker tickets are no longer possible 24 hours after booking.</p> <p>Please contact our Servicecenter by email <a rel="noopener" href="mailto:gruppen@scandlines.com" target="_blank">gruppen@scandlines.com</a> <a rel="noopener" href="mailto:servicecenter.germany@scandlines.com" target="_blank"></a> or by phone +49 (0) 381 - 66 61 94 40</p> <p> </p> </div> </li> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-1a51b624-66b8-4bed-800c-a12bbc323d2e" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">If the customer cancels a booking, will it be refunded?</span> <span class="icon"></span> </button> <div id="acc-1a51b624-66b8-4bed-800c-a12bbc323d2e" class="accordion-text text-wysiwyg"> <p><strong>Low Price</strong>: No refund after 24 hours after booking. </p> <p><strong>Standard</strong>: No refund after 24 hours after booking.</p> <p><strong>Standard with Refund Service: </strong>Cancellation and refund is only possible with optional <a rel="noopener" href="https://www.scandlines.com/prices/refund-service/" target="_blank">Refund Service</a> which is valid up to 3 months after the originally booked departure date.</p> <p><strong>Flex</strong>: Can be refunded for free up to 3 months after the originally booked outward journey date. Refund Service is included.</p> <p>The above mentioned information can be also found <a rel="noopener" href="https://www.scandlines.com/terms/" target="_blank">here</a> </p> <p>Subject to changes in modifications and errors.</p> <p> </p> </div> </li> <li class="accordion-item"> <button data-toggle="" aria-controls="acc-6d1a1cf3-f7fd-4b37-8d82-781b24f4a7a6" aria-expanded="False" class="accordion-button"> <span class="accordion-headline me-2">Vehicle lengths and definitions</span> <span class="icon"></span> </button> <div id="acc-6d1a1cf3-f7fd-4b37-8d82-781b24f4a7a6" class="accordion-text text-wysiwyg"> <p>Further information about vehicle definitions can be found <a rel="noopener" href="https://www.scandlines.com/customer-services/vehicle-lengths-and-definitions/" target="_blank">here</a> </p> </div> </li> </ul> </accordion-list> <div class="text-wysiwyg grid container"><div class="text-wysiwyg-content"><h2><strong>Contact</strong></h2> <p>In case of rebooking or cancellation and other questions please contact:</p> <p><strong>Servicecenter</strong></p> <p>B2B-Hotline: +49 (0) 381 - 66 61 94 40 </p> <p>email: <a rel="noopener" href="mailto:gruppen@scandlines.com" target="_blank">gruppen@scandlines.com</a> </p></div></div> </article> </div> </main> <flow-widget /> </div> <footer class="footer mt-9 mt-xl-10"> <img src="//cmxsapnc.cloudimg.io/v7/https://www.scandlines.com/media/ajbpv0hj/stamp-de.svg" alt="Stamp" class="footer-union lazyload" width="100" height="100" data-toggle-class="lazyloaded" /> <div class="footer-wrapper grid"> <div class="footer-card"> <h5 class="ts-h5">Book online and save money</h5> <button class="mt-2 mb-3 button -slim flow-starter" data-flow-data='{ "flowType": "bookingstarter"}' data-tracking-interaction="{"event":"Click","interaction":{"interactionType":"Button","interactionLabel":"Book","interactionComponent":"scandlinesFooter"}}"> <span> Book a ticket </span> </button> <ul class="footer-card-links"> <li class="mb-1"> <a 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