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grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><span class="sc-b39372b9-0 hubBEz"><img alt="Hoot suite dashboard showing inbox and messaging features with woman on smartphone" data-contentful-id="3zUvCIZOWL3XF7CUjgBX6k" data-contentful-entry-id="3zUvCIZOWL3XF7CUjgBX6k" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="1800" height="1500" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6YQMZNHFqIwqq4Zg3aA46x%2Fc398caed71936f04207f1a831545799d%2FDonutHole-Inbox-Hero_3x.png&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6YQMZNHFqIwqq4Zg3aA46x%2Fc398caed71936f04207f1a831545799d%2FDonutHole-Inbox-Hero_3x.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6YQMZNHFqIwqq4Zg3aA46x%2Fc398caed71936f04207f1a831545799d%2FDonutHole-Inbox-Hero_3x.png&amp;w=3840&amp;q=75"/></span></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-d0da441b-0 ezjKVJ"><h1 class="sc-9827fdd0-0 hxUZBQ sc-524d5167-3 dmAvqi"><span>Social media <span class="shortcode">inbox management</span>, simplified </span></h1><div class="sc-524d5167-4 fvPlit"><p>Respond to messages, comments, and customer service questions in one place. Do it all in half the time with a smarter social media inbox you can automate and customize.</p></div><div class="sc-524d5167-5 fIvsdi"><span data-button-type="primary" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_trial_hero" class="sc-84c8dcdb-2 sc-84c8dcdb-3 gWrIxm vbwCJ" data-contentful-entry-id="4fxZv4eJcWomLrugFHZwQo" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="4fxZv4eJcWomLrugFHZwQo" data-ga-track-id="platform_inbox_trial_hero" aria-label="Start your free trial now" href="/select-plan">Start your free 30-day trial</a></span><span data-button-type="text" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_demo_hero" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" data-contentful-entry-id="6rmkZhOtM6PoLFwkOY79c6" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="6rmkZhOtM6PoLFwkOY79c6" data-ga-track-id="platform_inbox_demo_hero" href="/request-demo">Request a demo</a></span></div></div></div></div></div></div></div><div data-contentful-id="768NOJLRqXg5m5A15uafeg" class="sc-fec034cc-0 eWsNZP"></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="61oDKfKEm3yr88VHYt2pg6" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="61oDKfKEm3yr88VHYt2pg6" class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 hwBhrs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><div data-contentful-id="1vPwnhZ4xJpHgiits533gp" class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h2 class="sc-9827fdd0-1 lmvprZ"><span>All your social media messages and comments in one place. Finally.</span></h2><p>Meet the full suite of inbox management tools that’ll help you simplify, save time, and grow on social media.</p></div></div></div></div></div></div></div><div data-contentful-id="3sLL9pvS8APVYCLlZYvc6b" class="sc-48abd0-0 hASofK"><div class="sc-48abd0-1 cDqORJ grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="inbox icon with arrow" data-contentful-id="jQzMq9fMDl2IlqYwUbQ4O" data-contentful-entry-id="jQzMq9fMDl2IlqYwUbQ4O" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F78gOJWmZ69b3OjKFUDJGTH%2Fb222a9ae3464bc98ee04009ff8687297%2FInbox-Icon-unify_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F78gOJWmZ69b3OjKFUDJGTH%2Fb222a9ae3464bc98ee04009ff8687297%2FInbox-Icon-unify_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F78gOJWmZ69b3OjKFUDJGTH%2Fb222a9ae3464bc98ee04009ff8687297%2FInbox-Icon-unify_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="2uJ6N5zsDs9DAgzkSP8ybi" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Unify</span></h3><p>Respond to comments and DMs across Facebook, Instagram,  WhatsApp, LinkedIn, X (Twitter), and TikTok. All from a single inbox. </p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="Fingers snapping icon" data-contentful-id="71PmwVb5EA0HhZdhIPHleN" data-contentful-entry-id="71PmwVb5EA0HhZdhIPHleN" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F4NFkkUu67AfnPQQx3YhoDv%2F09a215c5624ff36375857ca49e450aa7%2FInbox-Icon-automate_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F4NFkkUu67AfnPQQx3YhoDv%2F09a215c5624ff36375857ca49e450aa7%2FInbox-Icon-automate_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F4NFkkUu67AfnPQQx3YhoDv%2F09a215c5624ff36375857ca49e450aa7%2FInbox-Icon-automate_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="669Ct4i0QHDTqUGESYA4pg" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Automate</span></h3><p>No need to spend hours crafting the same responses over and over. Set up saved replies and automated responses to handle common questions.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="icon with two people and a text bubble with heart" data-contentful-id="f8o72VpIk7b7aPo96iqUF" data-contentful-entry-id="f8o72VpIk7b7aPo96iqUF" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F55ztp1MZycnH0Ad6t09FTo%2Fa31b72723809cba851a94af21ad76df6%2FInbox-Icon-delight_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F55ztp1MZycnH0Ad6t09FTo%2Fa31b72723809cba851a94af21ad76df6%2FInbox-Icon-delight_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F55ztp1MZycnH0Ad6t09FTo%2Fa31b72723809cba851a94af21ad76df6%2FInbox-Icon-delight_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="6fdmePXJdR5zYa2mm88IdF" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Delight</span></h3><p>Respond faster, provide the most accurate information, and set up customer satisfaction surveys to track user experience.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div></div></div><div class="sc-fec034cc-0 glZxzE"></div><div class="sc-fec034cc-0 glZxzE"></div><div data-contentful-id="5KwsTrc7zXeW4FVihs24Ch" class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 hwBhrs grid"><div class="sc-48abd0-2 bRburY"><h2 class="sc-9827fdd0-1 lmvprZ sc-da9adadf-0 bWCJvi"><span>The universal inbox designed for whipsmart marketers</span></h2></div><div class="sc-48abd0-2 bRburY"><p class="sc-9827fdd0-6 dfgtuq sc-da9adadf-3 dyBXaJ"><span>Hootsuite Inbox is your key to more engaged followers, happy customers, and stress-free social media teams. </span></p></div><div class="sc-48abd0-2 bRburY"><div class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 dSclBs grid"><div class="sc-48abd0-2 bRburY"><div><div class="sc-d0da441b-0 ezjKVJ"><div data-contentful-id="4B0y7xEVFpqsX0VGuhRsxy" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="true" aria-controls=":R5dikq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 iLJwJG" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 ctNsCU">Never miss a message — or opportunity</span></button><div id=":R5dikq6:" class="sc-52fb8eae-3 cdraqI"><p>Inbox gives you a birds-eye view of public comments and private messages across networks. Easily search through all your conversations to find what you’re looking for fast.</p></div><div class="sc-52fb8eae-6 bXzpcz"></div></div><div data-contentful-id="3GbReB13ewdLwYpBBUJDJb" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":R9dikq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">Pick up where you left off with full context</span></button><div id=":R9dikq6:" class="sc-52fb8eae-3 erikKB"><p>Leave detailed contact and conversation notes for your teammates so you can provide personalized replies. Chat with other agents to get quick answers. (Don’t worry, chats and notes are never viewable to customers).</p></div><div class="sc-52fb8eae-6 elKvVC"></div></div><div data-contentful-id="113XDeDcX4x2aRaTNnkAys" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":Rddikq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">Tame an unruly inbox as a team</span></button><div id=":Rddikq6:" class="sc-52fb8eae-3 erikKB"><p>Easily tag in teammates and assign them messages to handle. Ensure multiple users don’t accidentally respond to the same comment or message.</p></div><div class="sc-52fb8eae-6 elKvVC"></div></div><div data-contentful-id="5lb0qIpmreebjqtLYIJMEQ" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":Rhdikq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">Set your status and boost productivity</span></button><div id=":Rhdikq6:" class="sc-52fb8eae-3 erikKB"><p>Set your status to “available” or “away” depending on if you’re ready to start answering questions in your queue. With Advanced Inbox, you can view away state data to see how your team spends their time.</p></div><div class="sc-52fb8eae-6 elKvVC"></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><div class="sc-da9adadf-1 biDNPH"><img alt="Hoot suite inbox 2.0 showing filters, channels, and search" fetchPriority="auto" loading="lazy" width="600" height="400" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F303EV5bQ2e6uksYjRbfwhR%2Fd48cfbb99ff857c264f642d839a39ea4%2FDonutHole-Inbox-Accordion1_3x.png&amp;w=640&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F303EV5bQ2e6uksYjRbfwhR%2Fd48cfbb99ff857c264f642d839a39ea4%2FDonutHole-Inbox-Accordion1_3x.png&amp;w=1200&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F303EV5bQ2e6uksYjRbfwhR%2Fd48cfbb99ff857c264f642d839a39ea4%2FDonutHole-Inbox-Accordion1_3x.png&amp;w=1200&amp;q=75"/></div><div class="sc-da9adadf-1 cwwrYU"><img alt="Hoot suite inbox features showing contact attributes and notes" fetchPriority="auto" loading="lazy" width="600" height="400" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F5RGF6Qgk3KEKhuIfMFFZwO%2F6f0acf63a8ded17426c01788ac74b586%2FDonutHole-Inbox-Accordion2_3x.png&amp;w=640&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F5RGF6Qgk3KEKhuIfMFFZwO%2F6f0acf63a8ded17426c01788ac74b586%2FDonutHole-Inbox-Accordion2_3x.png&amp;w=1200&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F5RGF6Qgk3KEKhuIfMFFZwO%2F6f0acf63a8ded17426c01788ac74b586%2FDonutHole-Inbox-Accordion2_3x.png&amp;w=1200&amp;q=75"/></div><div class="sc-da9adadf-1 cwwrYU"><img alt="Hoot suite inbox with team assignments and priority" fetchPriority="auto" loading="lazy" width="600" height="400" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FtPfcYf5aVPSKWyN4KUs4y%2F25edd9ce2d7b3d32467ab747a69ef424%2FDonutHole-Inbox-Accordion3_3x.png&amp;w=640&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FtPfcYf5aVPSKWyN4KUs4y%2F25edd9ce2d7b3d32467ab747a69ef424%2FDonutHole-Inbox-Accordion3_3x.png&amp;w=1200&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FtPfcYf5aVPSKWyN4KUs4y%2F25edd9ce2d7b3d32467ab747a69ef424%2FDonutHole-Inbox-Accordion3_3x.png&amp;w=1200&amp;q=75"/></div><div class="sc-da9adadf-1 cwwrYU"><img alt="Hoot suite inbox availability showing team statuses with available and away" fetchPriority="auto" loading="lazy" width="600" height="400" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3XLCAekkfuUoBzXOQszmOu%2F542abdbb6fc8bdfd6732a18771d52c5f%2FDonutHole-Inbox-Accordion4_3x.png&amp;w=640&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3XLCAekkfuUoBzXOQszmOu%2F542abdbb6fc8bdfd6732a18771d52c5f%2FDonutHole-Inbox-Accordion4_3x.png&amp;w=1200&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3XLCAekkfuUoBzXOQszmOu%2F542abdbb6fc8bdfd6732a18771d52c5f%2FDonutHole-Inbox-Accordion4_3x.png&amp;w=1200&amp;q=75"/></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"></div></div></div><div class="sc-fec034cc-0 glZxzE"></div><div data-contentful-id="768NOJLRqXg5m5A15uafeg" class="sc-fec034cc-0 eWsNZP"></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="4YIyQQxftC4qpHri4qVCCN" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="4YIyQQxftC4qpHri4qVCCN" class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 hwBhrs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><div class="sc-d0da441b-0 SyzBb sc-a847bffd-0 gZuXrC"><svg xmlns="http://www.w3.org/2000/svg" width="32px" height="32px" class="sc-a847bffd-2 eokPBl" aria-hidden="true"><circle cx="25" cy="25" r="25" fill="#E03035"></circle><path fill="#fff" d="M20.352 24.015q1.2.528 1.872 1.584t.672 2.496q0 2.064-1.296 3.36-1.296 1.248-3.312 1.248t-3.36-1.296q-1.296-1.296-1.296-3.312 0-.96.24-1.92t1.056-2.88l2.784-6.912h4.752zm11.328 0q1.2.528 1.872 1.584t.672 2.496q0 2.064-1.296 3.36-1.296 1.248-3.312 1.248t-3.36-1.296q-1.296-1.296-1.296-3.312 0-.96.24-1.92t1.056-2.88l2.784-6.912h4.752z"></path></svg><blockquote lang="en-US" class="sc-a847bffd-1 fCDRvR">The smoothness of the navigation not only improved the social care team&#x27;s performance but also positively impacted our customer experience. The conversation search feature allowed us to go back and track old conversations and cases of clients easier and faster than ever.</blockquote><div class="sc-a847bffd-9 bnQmWI"><div><cite class="sc-a847bffd-6 bFxtKF">Cynthia Tokajian</cite><div class="sc-a847bffd-8 kRvQPV">Senior Associate Community Engagement</div><div class="sc-a847bffd-7 kNpWBB">Bank al Etihad</div></div></div></div></div></div></div></div></div><div data-contentful-id="768NOJLRqXg5m5A15uafeg" class="sc-fec034cc-0 eWsNZP"></div><div data-contentful-id="768NOJLRqXg5m5A15uafeg" class="sc-fec034cc-0 eWsNZP"></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="7FoAWMKgOW4MUeGKnz8F6w" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="7FoAWMKgOW4MUeGKnz8F6w" class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 hwBhrs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><div data-contentful-id="5WI3q45Id9Q7P8dSQk6KA6" class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h2 class="sc-9827fdd0-1 lmvprZ"><span>Field thousands of customer queries a day without breaking a sweat</span></h2><p>Every Hootsuite plan comes with a unified social media inbox. But if you need a full-scale customer care tool to keep your overflowing inbox tidy, consider Hootsuite Enterprise and our advanced add-ons. </p></div></div></div></div></div></div></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="2CvcAmc4X0nWE2F9to72DE" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="2CvcAmc4X0nWE2F9to72DE" class="sc-48abd0-0 jUoCAx sc-52c01e9e-0 hZuZEk"><div class="sc-48abd0-1 dSclBs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><span class="sc-b39372b9-0 hubBEz"><img alt="Hoot suite inbox chat window with auto responders and chatbot" data-contentful-id="50G8JpAGDtyfixjNNrcv5A" data-contentful-entry-id="50G8JpAGDtyfixjNNrcv5A" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="1740" height="1161" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3LHpUgytI8Igtq8wC7xAc7%2F36a9bcf6f23cf8f93ffceec6c2ed5b46%2FDashboard-Eliminatemsg-600x400__3x__1__1.png&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3LHpUgytI8Igtq8wC7xAc7%2F36a9bcf6f23cf8f93ffceec6c2ed5b46%2FDashboard-Eliminatemsg-600x400__3x__1__1.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3LHpUgytI8Igtq8wC7xAc7%2F36a9bcf6f23cf8f93ffceec6c2ed5b46%2FDashboard-Eliminatemsg-600x400__3x__1__1.png&amp;w=3840&amp;q=75"/></span></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52c01e9e-3 gvwaiO"><div data-contentful-id="6UhUexknkg7pOXQNjoo9mG" class="sc-d0da441b-0 ieKdGV"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h2 class="sc-9827fdd0-1 lmvprZ sc-6e11d915-1 gLELSa"><span>Drastically reduce your workload with a fully automated inbox</span></h2></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><p>From auto-responders to a custom chatbot that can respond to 80% of your messages, Hootsuite has an automated inbox solution for every brand’s needs. For queries that require a human touch, you can get them to the right agent fast with automated skill-based routing.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"><span data-button-type="outline" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_demo_row" class="sc-84c8dcdb-2 sc-84c8dcdb-3 jyEdWv vbwCJ" data-contentful-entry-id="64UO41RZnv8YhALFKAwZhd" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="64UO41RZnv8YhALFKAwZhd" data-ga-track-id="platform_inbox_demo_row" href="/request-demo">Request a demo</a></span></div></div></div></div></div></div></div></div></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="3WuOFddvoQsw0JvvujRmbX" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="3WuOFddvoQsw0JvvujRmbX" class="sc-48abd0-0 jUoCAx sc-52c01e9e-0"><div class="sc-48abd0-1 dSclBs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><span class="sc-b39372b9-0 hubBEz"><img alt="Hoot suite inbox window showing routing and automation with topics" data-contentful-id="IUQQKhwYgT6GI2oapSkkY" data-contentful-entry-id="IUQQKhwYgT6GI2oapSkkY" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="1801" height="1201" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F26OPXP8YUbITx2ZiZW0R15%2Fc8cac44660c343ef4f22f7b90e40c2b8%2FDonutHole-Inbox-DecreaseResponse_3x.png&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F26OPXP8YUbITx2ZiZW0R15%2Fc8cac44660c343ef4f22f7b90e40c2b8%2FDonutHole-Inbox-DecreaseResponse_3x.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F26OPXP8YUbITx2ZiZW0R15%2Fc8cac44660c343ef4f22f7b90e40c2b8%2FDonutHole-Inbox-DecreaseResponse_3x.png&amp;w=3840&amp;q=75"/></span></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52c01e9e-3 gvwaiO"><div data-contentful-id="EoM3dZ2y5w3yK1GMtLXrK" class="sc-d0da441b-0 ieKdGV"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h2 class="sc-9827fdd0-1 lmvprZ sc-6e11d915-1 gLELSa"><span>Decrease response times with custom automations</span></h2></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><p>Customize your workflow and save time with inbox automations. Add tags and topics to auto-route and prioritize certain conversations in your queue. Plus, set up automations to resolve conversations. For example, you can set a rule so that if a contact responds with &quot;goodbye,” your conversation will automatically resolve.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"></div></div></div></div></div></div></div></div></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="4q4dFukqDd7hbrBLZ8Jhmw" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="4q4dFukqDd7hbrBLZ8Jhmw" class="sc-48abd0-0 jUoCAx sc-52c01e9e-0 hZuZEk"><div class="sc-48abd0-1 dSclBs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><span class="sc-b39372b9-0 hubBEz"><img alt="Hoot suite inbox with skill set settings and routing" data-contentful-id="4UQkfTM9HoAXgm0hi0RI65" data-contentful-entry-id="4UQkfTM9HoAXgm0hi0RI65" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="1801" height="1201" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6ZPVmNY3FPdEPMBGbgwNwX%2Fb5ca566cfc81cd0af0d0b0f4e9d8c335%2FDonutHole-Inbox-ProvideBestAnswer_3x.png&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6ZPVmNY3FPdEPMBGbgwNwX%2Fb5ca566cfc81cd0af0d0b0f4e9d8c335%2FDonutHole-Inbox-ProvideBestAnswer_3x.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6ZPVmNY3FPdEPMBGbgwNwX%2Fb5ca566cfc81cd0af0d0b0f4e9d8c335%2FDonutHole-Inbox-ProvideBestAnswer_3x.png&amp;w=3840&amp;q=75"/></span></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52c01e9e-3 gvwaiO"><div data-contentful-id="66nBeoc6khdjoF482OqRDl" class="sc-d0da441b-0 ieKdGV"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h2 class="sc-9827fdd0-1 lmvprZ sc-6e11d915-1 gLELSa"><span>Provide the best answer to every question, every time</span></h2></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><p>Always deliver top-notch customer service by directing customer questions to the team or individual best-equipped to answer. In Hootsuite Inbox, you can create specific skill sets and then automatically route related messages to the teams with those skills. </p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"><span data-button-type="outline" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_demo_row3" class="sc-84c8dcdb-2 sc-84c8dcdb-3 jyEdWv vbwCJ" data-contentful-entry-id="7DCRPn6awnWOgR35jVy3c7" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="7DCRPn6awnWOgR35jVy3c7" data-ga-track-id="platform_inbox_demo_row3" href="/request-demo">Request a demo</a></span></div></div></div></div></div></div></div></div></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="4Otn4YpVxp4ZPaYR2pzOA4" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="4Otn4YpVxp4ZPaYR2pzOA4" class="sc-48abd0-0 jUoCAx sc-52c01e9e-0"><div class="sc-48abd0-1 dSclBs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><span class="sc-b39372b9-0 hubBEz"><img alt="Hoot suite CSAT tool with metrics" data-contentful-id="2qTFwRyaade3pDQsuRCfsk" data-contentful-entry-id="2qTFwRyaade3pDQsuRCfsk" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="1801" height="1201" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1eFRW86fRB8KARnBM5VRmJ%2F6acced6a50033110e4fe264e708de545%2FDonutHole-Inbox-Measure_3x.png&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1eFRW86fRB8KARnBM5VRmJ%2F6acced6a50033110e4fe264e708de545%2FDonutHole-Inbox-Measure_3x.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1eFRW86fRB8KARnBM5VRmJ%2F6acced6a50033110e4fe264e708de545%2FDonutHole-Inbox-Measure_3x.png&amp;w=3840&amp;q=75"/></span></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52c01e9e-3 gvwaiO"><div data-contentful-id="myNgLfmoG9rQrI1kKFY1p" class="sc-d0da441b-0 ieKdGV"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h2 class="sc-9827fdd0-1 lmvprZ sc-6e11d915-1 gLELSa"><span>Measure (and improve) customer satisfaction</span></h2></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><p>Collect feedback with no extra effort by automatically sending customer satisfaction (CSAT) surveys in a user’s language after an interaction. Then, instantly view and track your results in Hootsuite Analytics to see where you can improve.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"></div></div></div></div></div></div></div></div></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="hDQxRqHyUSZN2iIUz2rh3" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="hDQxRqHyUSZN2iIUz2rh3" class="sc-48abd0-0 jUoCAx sc-52c01e9e-0 hZuZEk"><div class="sc-48abd0-1 dSclBs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><span class="sc-b39372b9-0 hubBEz"><img alt="Hoot suite inbox with PII handling, automatic message masking, and lock icon" data-contentful-id="4S65NMIgzS9wJhs01b51tB" data-contentful-entry-id="4S65NMIgzS9wJhs01b51tB" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="1801" height="1201" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FuTlojNcykHL60rxlZRiVc%2Fb63d0f3f7c352294973ec4e58eacd455%2FDonutHole-Inbox-Protect_3x.png&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FuTlojNcykHL60rxlZRiVc%2Fb63d0f3f7c352294973ec4e58eacd455%2FDonutHole-Inbox-Protect_3x.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FuTlojNcykHL60rxlZRiVc%2Fb63d0f3f7c352294973ec4e58eacd455%2FDonutHole-Inbox-Protect_3x.png&amp;w=3840&amp;q=75"/></span></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52c01e9e-3 gvwaiO"><div data-contentful-id="7IgZXgjAnAj4BYHjyDLzOt" class="sc-d0da441b-0 ieKdGV"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h2 class="sc-9827fdd0-1 lmvprZ sc-6e11d915-1 gLELSa"><span>Protect sensitive information, stay compliant, and reduce risk</span></h2></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><p>Inbox will protect your customers’ personally identifiable information (PII). Automatically or manually conceal sensitive information, such as credit card and Social Security numbers, across your public and private social media channels.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"></div></div></div></div></div></div></div></div></div><div class="sc-52c01e9e-2 jIRNiZ"><div data-contentful-entry-id="3neSebBFKz1oCgyCNcF6R1" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="3neSebBFKz1oCgyCNcF6R1" class="sc-48abd0-0 kevVOv sc-52c01e9e-0"><div class="sc-48abd0-1 dSclBs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 dydYlD"><span class="sc-b39372b9-0 hubBEz"><img alt="Woman on laptop using Hootsuite&#x27;s Salesforce integration" data-contentful-id="243gr4FyZzz6b1limsuw7h" data-contentful-entry-id="243gr4FyZzz6b1limsuw7h" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="2401" height="1601" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1YuLjHRqxRX7ueJOZkYJH8%2F4596785a3e24a1f0ede74eb282239e95%2FHome-Page-Hero-Banner-1200x800_2x.png&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1YuLjHRqxRX7ueJOZkYJH8%2F4596785a3e24a1f0ede74eb282239e95%2FHome-Page-Hero-Banner-1200x800_2x.png&amp;w=3840&amp;q=75"/></span></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 dydYlD sc-52c01e9e-3 gvwaiO"><div data-contentful-id="QntRmr3K8TyBexOwuWPM8" class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h2 class="sc-9827fdd0-1 lmvprZ"><span>Deliver better, faster customer care with Hootsuite and Salesforce</span></h2><p>Meet Hootsuite Social Customer Care — an all-new integration that connects Hootsuite and Salesforce. That means better customer responses with more context, streamlined collaboration between social and customer care teams, and a bigger business impact overall.</p><p><span data-button-type="primary" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_demo_salesforce" class="sc-84c8dcdb-2 sc-84c8dcdb-3 gWrIxm vbwCJ" data-contentful-entry-id="6cKL154ypObA8zG1sia6s5" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="6cKL154ypObA8zG1sia6s5" data-ga-track-id="platform_inbox_demo_salesforce" href="/hootsuite-salesforce-integration#4L6NMcS866jcODi8wzTZPV">Request a demo</a></span></p></div></div></div></div></div></div></div><div data-contentful-id="6Kt9ylQNVcekIHoCFk4RU2" class="sc-fec034cc-0 eWsNZP"></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="nI5ZxHB9elraFmp1InHS5" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="nI5ZxHB9elraFmp1InHS5" class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 hwBhrs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><div data-contentful-id="4eKsoB9Vcn4fVo9zxlz5ci" class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h2 class="sc-9827fdd0-1 lmvprZ"><span>Do even more with Advanced Inbox</span></h2><p>Advanced Inbox a Hootsuite Enterprise plan add-on. It’s built to help teams maximize efficiency, improve customer satisfaction, and dive deep into reporting.</p></div></div></div></div></div></div></div><div data-contentful-id="34nUvrjl6i7bWcHAQWIZGf" class="sc-48abd0-0 hASofK"><div class="sc-48abd0-1 cDqORJ grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="chart with upward arrow" data-contentful-id="2jrPiaorHEK9o8Qf6XkDat" data-contentful-entry-id="2jrPiaorHEK9o8Qf6XkDat" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F2QP2KGoTzi55BkZDICwl5N%2Ffca496d05e677e753766a0bd57330265%2FInbox-Icon-Measure_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F2QP2KGoTzi55BkZDICwl5N%2Ffca496d05e677e753766a0bd57330265%2FInbox-Icon-Measure_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F2QP2KGoTzi55BkZDICwl5N%2Ffca496d05e677e753766a0bd57330265%2FInbox-Icon-Measure_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="60OCrULKmXgB0mNL56ntMP" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Measure performance</span></h3><p>Keep track of your team’s reply time, replies sent, available time, average CSAT score, and more. Plus, view real-time insights that refresh every five minutes.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="Chat bubbles with languages icon" data-contentful-id="2cNXAVHooy6tPAQDYdIZid" data-contentful-entry-id="2cNXAVHooy6tPAQDYdIZid" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F8usIx9lOpqm6gpR0v9dkc%2F09dbc33da02220d81c53db8d989c2f97%2FInbox-Icon-DetectLanguage_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F8usIx9lOpqm6gpR0v9dkc%2F09dbc33da02220d81c53db8d989c2f97%2FInbox-Icon-DetectLanguage_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F8usIx9lOpqm6gpR0v9dkc%2F09dbc33da02220d81c53db8d989c2f97%2FInbox-Icon-DetectLanguage_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="3Rrx6IbmgaQ68nQQo4SBse" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Detect language</span></h3><p>Route queries to the right team or set up auto-responses in a user’s preferred language. Advanced Inbox automatically detects 60+ languages and adds it to a user’s contact details.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="chat bubble with heart inside" data-contentful-id="jihflRXSmUSw7SFvDcK2V" data-contentful-entry-id="jihflRXSmUSw7SFvDcK2V" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6gx2FYV6msYMxtXrcpnpLz%2Fbda7905d93af47a21aa16c3bdc5f8ab5%2FInbox-Icon-UncoverSentiment_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6gx2FYV6msYMxtXrcpnpLz%2Fbda7905d93af47a21aa16c3bdc5f8ab5%2FInbox-Icon-UncoverSentiment_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6gx2FYV6msYMxtXrcpnpLz%2Fbda7905d93af47a21aa16c3bdc5f8ab5%2FInbox-Icon-UncoverSentiment_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="1Su3gmyk8M7Vj7A79m2mKr" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Uncover sentiment</span></h3><p>Communicate, prioritize, and measure brand health by instantly determining the emotion of conversations. View, adjust, and filter messages by sentiment.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="Stopwatch icon" data-contentful-id="4XUXGpgC5mSfvrotwopzPc" data-contentful-entry-id="4XUXGpgC5mSfvrotwopzPc" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3NDCDUt8ViUFAG0rhmtlgZ%2Fe4de2b7169edc7f2161e3035ab4854e3%2FInbox-Icon-TrackProductivity_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3NDCDUt8ViUFAG0rhmtlgZ%2Fe4de2b7169edc7f2161e3035ab4854e3%2FInbox-Icon-TrackProductivity_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F3NDCDUt8ViUFAG0rhmtlgZ%2Fe4de2b7169edc7f2161e3035ab4854e3%2FInbox-Icon-TrackProductivity_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="4yY8lMtg947i5ofZHUqKbo" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Track productivity</span></h3><p>Measure your customer support team’s productivity. Track away state data to measure agent productivity and ensure consistency with audit trails.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="Zendesk logo" data-contentful-id="46zub9Xkq8IfeMsfUEtWlu" data-contentful-entry-id="46zub9Xkq8IfeMsfUEtWlu" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FbRFOoFTYD4iGnrnk4BU0N%2F23d53bb7ffc5cdbd5f3788060dbd13e6%2FInbox-Icon-ConnectZendesk_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FbRFOoFTYD4iGnrnk4BU0N%2F23d53bb7ffc5cdbd5f3788060dbd13e6%2FInbox-Icon-ConnectZendesk_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2FbRFOoFTYD4iGnrnk4BU0N%2F23d53bb7ffc5cdbd5f3788060dbd13e6%2FInbox-Icon-ConnectZendesk_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="6T4zA9qOyMzZfraMhFDUfG" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Connect Zendesk</span></h3><p>Easily create customer support cases in Zendesk from conversations in your Hootsuite inbox. Simply add the Zendesk integration to Advanced Inbox.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 gbXwcd"><div class="sc-e87696af-4 kdwLoX"><span class="sc-b39372b9-0 hubBEz"><img alt="bell with plus sign icon" data-contentful-id="fMWc10KTlyafDzSw3aazy" data-contentful-entry-id="fMWc10KTlyafDzSw3aazy" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="75" height="75" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6mgUMuekO86FMl7UVUiCZI%2F84f75d8c584cd0c2a483f96fff3286c8%2FInbox-Icon-SLANotifications_3x.png&amp;w=96&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6mgUMuekO86FMl7UVUiCZI%2F84f75d8c584cd0c2a483f96fff3286c8%2FInbox-Icon-SLANotifications_3x.png&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F6mgUMuekO86FMl7UVUiCZI%2F84f75d8c584cd0c2a483f96fff3286c8%2FInbox-Icon-SLANotifications_3x.png&amp;w=256&amp;q=75"/></span></div></div><div data-contentful-id="7wCPnMbE07rqZVfTebDDLd" class="sc-d0da441b-0 ezjKVJ"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Set up SLA notifications</span></h3><p>Define your service-level agreement, or SLA, and Hootsuite will let you know if you fall behind your targets with notifications.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><div class="sc-6e11d915-0 lfSMeM"></div></div></div></div></div></div></div></div><div data-contentful-id="768NOJLRqXg5m5A15uafeg" class="sc-fec034cc-0 eWsNZP"></div><div data-contentful-id="768NOJLRqXg5m5A15uafeg" class="sc-fec034cc-0 eWsNZP"></div><div class="sc-52c01e9e-2"><div data-contentful-entry-id="qEUAiOE1127pgBCZWrWbu" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="qEUAiOE1127pgBCZWrWbu" class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 hwBhrs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ezjKVJ"><div data-contentful-id="1pV7c09o9TJenAJTUUfVjK" class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 kdwLoX"><h2 class="sc-9827fdd0-1 lmvprZ"><span>Messaging and customer care resources</span></h2><p></p></div></div></div></div></div></div></div><div data-contentful-id="6Ur4GlLMKeglElDJ932Bco" class="sc-48abd0-0 hASofK"><div class="sc-48abd0-1 cDqORJ grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ieKdGV sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 jmNMaR"><div class="sc-e87696af-4 fQLPxM"><span class="sc-b39372b9-0 hubBEz"><img alt="Laptop with headphones and email bubble" data-contentful-id="38getaBtJwMZbLMihKgrxT" data-contentful-entry-id="38getaBtJwMZbLMihKgrxT" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="380" height="380" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1WlL1yw0fWDKVhLNdTTfrw%2F662e1003f4f92e11f06e8b9a7c742ee7%2FPlatformPages_Inbox_1.png&amp;w=384&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1WlL1yw0fWDKVhLNdTTfrw%2F662e1003f4f92e11f06e8b9a7c742ee7%2FPlatformPages_Inbox_1.png&amp;w=828&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1WlL1yw0fWDKVhLNdTTfrw%2F662e1003f4f92e11f06e8b9a7c742ee7%2FPlatformPages_Inbox_1.png&amp;w=828&amp;q=75"/></span></div></div><div data-contentful-id="31xsYHE0zhrlRihLyqKio6" class="sc-d0da441b-0 ieKdGV"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Social media customer service: how to do it right</span></h3><p>Learn how to use your social channels to deliver top-notch customer service. (After all, your customers expect it).</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"><span data-button-type="text" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_resources_1" href="https://blog.hootsuite.com/social-media-customer-service/" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" data-contentful-entry-id="4IZ74ngTjwBOESVdYfRPJX" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="4IZ74ngTjwBOESVdYfRPJX" data-ga-track-id="platform_inbox_resources_1">Read more →</a></span></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ieKdGV sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 jmNMaR"><div class="sc-e87696af-4 fQLPxM"><span class="sc-b39372b9-0 hubBEz"><img alt="smartphone with alert" data-contentful-id="6zbEepJMqh37x8iP8AIUcb" data-contentful-entry-id="6zbEepJMqh37x8iP8AIUcb" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="380" height="380" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F5SxpArLgtiTgiO9ErGdKNW%2Fa903e7e993659e6d279321a3489f5840%2FPlatformPages_Inbox_3.png&amp;w=384&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F5SxpArLgtiTgiO9ErGdKNW%2Fa903e7e993659e6d279321a3489f5840%2FPlatformPages_Inbox_3.png&amp;w=828&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F5SxpArLgtiTgiO9ErGdKNW%2Fa903e7e993659e6d279321a3489f5840%2FPlatformPages_Inbox_3.png&amp;w=828&amp;q=75"/></span></div></div><div data-contentful-id="18rJnvn5ErM4OyOenHSFRz" class="sc-d0da441b-0 ieKdGV"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h3 class="sc-9827fdd0-2 jqnsDq"><span>DM automation: How to do it right (and not just on Instagram)</span></h3><p>Find out how DM automation can help your team offer personalized support at scale and build stronger relationships with customers.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"><span data-button-type="text" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_resources_3" href="https://blog.hootsuite.com/dm-automation/" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" data-contentful-entry-id="3ysj7m7IFJKkJZ6yGKKEDN" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="3ysj7m7IFJKkJZ6yGKKEDN" data-ga-track-id="platform_inbox_resources_3">Read more →</a></span></div></div></div></div></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 ieKdGV sc-52018cdd-0 jXvHr"><div class="sc-e87696af-3 iytfPH sc-52018cdd-1 jmNMaR"><div class="sc-e87696af-4 fQLPxM"><span class="sc-b39372b9-0 hubBEz"><img alt="Meter with smiley face emotions from sad to happy" data-contentful-id="JnL4BOb12EJshWyv6blug" data-contentful-entry-id="JnL4BOb12EJshWyv6blug" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="380" height="380" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1OLFiNmBtsfoToiWuIeF9e%2Ff1f18700b4449407f8bea722d71a330f%2FPlatformPages_Inbox_2.png&amp;w=384&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1OLFiNmBtsfoToiWuIeF9e%2Ff1f18700b4449407f8bea722d71a330f%2FPlatformPages_Inbox_2.png&amp;w=828&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1OLFiNmBtsfoToiWuIeF9e%2Ff1f18700b4449407f8bea722d71a330f%2FPlatformPages_Inbox_2.png&amp;w=828&amp;q=75"/></span></div></div><div data-contentful-id="6Nel1DtK0HODb5X8MTtJrH" class="sc-d0da441b-0 ieKdGV"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h3 class="sc-9827fdd0-2 jqnsDq"><span>Customer service metrics: 2024 guide + free template</span></h3><p>Customers expect to get support wherever they look, and they expect it fast. To keep up, track the customer service metrics that matter.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"><span data-button-type="text" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_resources_2" href="https://blog.hootsuite.com/customer-service-metrics/" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" data-contentful-entry-id="QxhnFrfjENXVsBrDwqrwF" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="QxhnFrfjENXVsBrDwqrwF" data-ga-track-id="platform_inbox_resources_2">Read more →</a></span></div></div></div></div></div></div></div></div><div data-contentful-id="768NOJLRqXg5m5A15uafeg" class="sc-fec034cc-0 eWsNZP"></div><div class="sc-fec034cc-0 glZxzE"></div><div class="sc-fec034cc-0 glZxzE"></div><div data-contentful-id="4xzU2fSOwT5bVzAFYT3J6I" class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 hwBhrs grid"><div class="sc-48abd0-2 bRburY"><h2 class="sc-9827fdd0-1 lmvprZ sc-da9adadf-0 bWCJvi"><span>Frequently Asked Questions</span></h2></div><div class="sc-48abd0-2 bRburY"></div><div class="sc-48abd0-2 bRburY"><div class="sc-48abd0-0 jUoCAx"><div class="sc-48abd0-1 hwBhrs grid"><div class="sc-48abd0-2 bRburY"><div><div class="sc-d0da441b-0 ezjKVJ"><div data-contentful-id="1Wu99prlwIBmHCHdNmoyw5" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="true" aria-controls=":R5dskq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 iLJwJG" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 ctNsCU">What is Hootsuite Inbox?</span></button><div id=":R5dskq6:" class="sc-52fb8eae-3 cdraqI"><p>Hootsuite Inbox is an innovative social media inbox and messaging tool that sets you up for better engagement, customer service, and cross-team collaboration. </p><p>Need to save time? Inbox has tons of features to help you automate social media messaging. Set up social media chatbots or use saved replies to reduce response times and eliminate tedious tasks. You can even automatically tag or add topics to messages to stay organized.</p><p>In addition to improving messaging, Inbox also serves as a customer service tool that helps you close more sales on social media. Integrate your CRM, automatically collect and export customer data, and launch CSAT surveys to enhance the customer experience further.</p></div><div class="sc-52fb8eae-6 bXzpcz"></div></div><div data-contentful-id="3DhYVvLKL4OPMHQDvXKoLB" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":R9dskq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">Which platforms work with Hootsuite Inbox?</span></button><div id=":R9dskq6:" class="sc-52fb8eae-3 erikKB"><p><b>Which platforms work with Hootsuite Inbox?</b></p><p>Hootsuite Inbox currently supports messaging across Facebook, Instagram, Twitter (X), WhatsApp, TikTok, and LinkedIn. You can also use Hootsuite Streams to help you moderate YouTube comments from the Hootsuite dashboard.</p><ul><li><p><b>Facebook inbox management</b> — Manage Facebook messages quickly and efficiently. Stay on top of Facebook Page private messages, public comments on organic posts and paid/dark posts, replies, and visitor posts.</p></li><li><p><b>Instagram inbox management — </b>Manage Instagram messages, set up Instagram auto-reply, and integrate chatbots. Manage private messages, public comments on organic and dark/paid posts and replies, and mentions.</p></li><li><p><b>X (Twitter) inbox management</b> — Manage X (Twitter) direct messages and set up Twitter auto-reply to handle your DMs. Plus, monitor Twitter mentions and join in on relevant threads. You can even monitor indirect Twitter mentions and keywords of your brand with Hootsuite’s social listening tools.</p></li><li><p><b>WhatsApp inbox management</b> — Receive and respond to WhatsApp messages alongside all your social media channels. If your organization uses phone interactive voice response (IVR) for customer support, with Advanced Inbox you can also give your customers the option to hang up and continue their conversation on WhatsApp via text.</p></li><li><p><b>LinkedIn inbox management</b> — View and reply to LinkedIn private messages.</p></li><li><p><b>TikTok inbox management </b>— Manage TikTok comments on your owned videos.</p></li></ul><p><b>YouTube comment moderation</b> — From within Hootsuite Streams, you can comment and reply to comments, remove and hide comments, report comments as spam and approve, delete, or reply to comments before they’re published. </p></div><div class="sc-52fb8eae-6 elKvVC"></div></div><div data-contentful-id="3DEdQQtDsZL1iKFyaYuZ7t" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":Rddskq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">Which Hootsuite plans come with Inbox?</span></button><div id=":Rddskq6:" class="sc-52fb8eae-3 erikKB"><p>Every Hootsuite plan comes with our top-rated social media inbox tool. </p><p>The most advanced features, such as real-time inbox reporting, set prioritizations, and more are included in Advanced Inbox as a paid add-on for the Hootsuite Enterprise plan.</p><p><span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/hootsuite-salesforce-integration?srsltid=AfmBOoro2OE1OfCR2-Mq0tOpgibCx_0YROWvGcGfU1NO0L655oai8mcP" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/hootsuite-salesforce-integration?srsltid=AfmBOoro2OE1OfCR2-Mq0tOpgibCx_0YROWvGcGfU1NO0L655oai8mcP"><u>Hootsuite Social Customer Care</u></a></span> and <span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/platform/ai-chatbot" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/platform/ai-chatbot"><u>Generative AI Chatbot</u></a></span> are additional paid add-ons that can be added to your Hootsuite Enterprise plan. </p><p><span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/plans" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/plans"><u>Compare plans</u></a></span></p></div><div class="sc-52fb8eae-6 elKvVC"><span data-button-type="text" class="sc-84c8dcdb-1 hbKlJf"><a id="inbox_FAQ_select_plan" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" data-contentful-entry-id="1X60DZM7BLNalbHJ9VLTwn" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="1X60DZM7BLNalbHJ9VLTwn" data-ga-track-id="inbox_FAQ_select_plan" aria-label="Compare Hootsuite plans" href="/select-plan">Compare plans</a></span></div></div><div data-contentful-id="1uYYjA6QtmjsOxViJsVEiS" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":Rhdskq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">What is Hootsuite Advanced Inbox?</span></button><div id=":Rhdskq6:" class="sc-52fb8eae-3 erikKB"><p>Hootsuite Advanced Inbox is an <span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/plans/enterprise" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/plans/enterprise"><u>Enterprise plan add-on</u></a></span> that includes additional social media inbox tools that help businesses measure efficiency, track performance, and improve customer satisfaction. </p><p>Some key Advanced Inbox features include:</p><ul><li><p>Monitor inbox performance in real-time</p></li><li><p>Detect a contact’s language (Inbox supports over 60 languages)</p></li><li><p>Deliver better, more consistent service with service-level agreements (SLAs)</p></li><li><p>Connect your Zendesk account</p></li><li><p>Determine the emotional tone of messages with sentiment analysis </p></li><li><p>Keep better records with audit trails</p></li><li><p>Convert calls to messages with WhatsApp IVR deflection</p></li></ul><p>And much more.</p><p>To learn more about Advanced Inbox, <span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/request-demo" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/request-demo"><u>be sure to get in touch with our sales team</u></a></span>. </p></div><div class="sc-52fb8eae-6 elKvVC"></div></div><div data-contentful-id="6EmaMPt47qof4zx33LwWOw" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":Rldskq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">Does Hootsuite offer an AI chatbot for social media?</span></button><div id=":Rldskq6:" class="sc-52fb8eae-3 erikKB"><p>Yes. <span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/platform/ai-chatbot" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/platform/ai-chatbot"><u>Hootsuite’s generative AI chatbot</u></a></span> is a social media chatbot that can be used across social channels and your website to reduce your team’s message volume by up to 80%.</p><p>Like a 24/7 live agent, it can answer any question your customers have about your business with contextual, accurate, and on-brand responses. This way, you can provide immediate support to customers and resolve repetitive questions quickly. This gives your team time to focus on those complex, high-impact inquiries that need a human touch.</p><p>Completely customizable to your brand, designed with a restrictive framework, and rigorously tested by AI experts, you can trust that your chatbot will always be safe and compliant with your business and brand standards.</p><p>How does it work? You provide pre-approved answers to your brand’s frequently asked questions (FAQs), and the generative AI chatbot will automatically digest and pull from that content to respond to customers. All you have to do is make sure your FAQs are up to date, and the FAQs chatbot will handle the rest. You’ll be up and running in a matter of hours.</p><p>Hootsuite’s conversational chatbot is trained to understand the intent and context of customer messages, even those with spelling errors, and automate personalized responses every time. It can answer multiple questions at once, take the context of previous messages in the conversation, and understand emojis.</p><p>It knows when to hand over conversations to human teammates and provides a summary of every conversation to help agents get up to speed in seconds.</p><p>Your customers will love getting fast and accurate responses 24/7 and your team will love saving time and focusing on customer questions that need their attention the most.</p><p><span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/platform/ai-chatbot" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/platform/ai-chatbot"><u>Learn more</u></a></span></p></div><div class="sc-52fb8eae-6 elKvVC"></div></div><div data-contentful-id="6yihm9ELdEDmqF2ORjq6kU" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":Rpdskq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">Does Hootsuite have a Salesforce integration?</span></button><div id=":Rpdskq6:" class="sc-52fb8eae-3 erikKB"><p>Absolutely. <span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/hootsuite-salesforce-integration" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/hootsuite-salesforce-integration"><u>Hootsuite Social Customer Care</u></a></span> is a Hootsuite-Salesforce integration that connects your social engagements with Salesforce. It allows agents to reply directly to customer inquiries from social media right in Salesforce, improving workflows and collaboration between social and customer care teams.</p><p><span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/hootsuite-salesforce-integration" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/hootsuite-salesforce-integration"><u>Learn more</u></a></span></p><p><br/></p></div><div class="sc-52fb8eae-6 elKvVC"></div></div><div data-contentful-id="1Gw3yNCT1Baolz0EPDZItK" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":Rtdskq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">What are Hootsuite Streams?</span></button><div id=":Rtdskq6:" class="sc-52fb8eae-3 erikKB"><p>Hootsuite Streams are custom social media feeds that help you discover new engagement opportunities, find user-generated content to share, and keep track of activities across all your channels. </p><p>You can set up Streams to monitor your own social media posts, mentions of your brand from your customers and prospects, activity from your competitors, or your industry at large.</p><p>In Streams, you can monitor mentions, reply to public comments, and reshare relevant content. No more hopping back and forth between networks or conducting time-consuming searches individually — it’s all in your Hootsuite dashboard. </p><p>Streams are a great way to practice social listening because they help you keep track of social media activities related to your business or industry. All Hootsuite plans also include Listening Basics, which allows you to search brand mentions and keywords, discover the latest trends, and more.</p><p>Note: If you need a more robust social listening solution, we recommend <span class="sc-84c8dcdb-1 hbKlJf sc-745f5514-0 gmmEGq" data-button-type="text"><a href="https://www.hootsuite.com/platform/listening" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" aria-label="link to https://www.hootsuite.com/platform/listening"><u>adding Hootsuite Listening to your plan</u></a></span>. </p></div><div class="sc-52fb8eae-6 elKvVC"></div></div><div data-contentful-id="2gubrpFOEixOMRwJJufKYO" class="sc-52fb8eae-0 fOoVcT"><button aria-expanded="false" aria-controls=":R11dskq6:" class="sc-52fb8eae-1 zxNIo"><svg width="24px" height="24px" viewBox="0 0 20 20" class="sc-52fb8eae-4 cfyWJz" aria-hidden="true"><path d="M10 14.25 3.25 7.5 5 5.75l5 5 5-5 1.75 1.75z"></path></svg><span class="sc-52fb8eae-2 fUvkyD">Which platforms work with Hootsuite Streams?</span></button><div id=":R11dskq6:" class="sc-52fb8eae-3 erikKB"><p>You can set up Streams to monitor activity across Facebook, Instagram, X (Twitter), LinkedIn, TikTok, and YouTube. We recommend setting up Streams on each network to ensure you never miss an engagement opportunity, even if one pops up in an unexpected place.</p></div><div class="sc-52fb8eae-6 elKvVC"></div></div></div></div></div><div class="sc-48abd0-2 bRburY"></div></div></div></div><div class="sc-48abd0-2 bRburY"></div></div></div><div class="sc-fec034cc-0 glZxzE"></div><div class="sc-52c01e9e-2 jIRNiZ"><div data-contentful-entry-id="1dzzST4q4mKjDOQyRv1GZH" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="1dzzST4q4mKjDOQyRv1GZH" class="sc-48abd0-0 kevVOv sc-52c01e9e-0"><div class="sc-48abd0-1 dSclBs grid"><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 dydYlD"><span class="sc-b39372b9-0 hubBEz"><img alt="Man on laptop using Hootsuite inbox" data-contentful-id="6gqtRyFqM1BCfvKlotsBjE" data-contentful-entry-id="6gqtRyFqM1BCfvKlotsBjE" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" fetchPriority="auto" loading="lazy" width="1801" height="901" decoding="async" data-nimg="1" class="sc-9b0cb212-0 hcPKCj" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1I67YhKGzfUjLctenWUAdq%2F19ace19218a1a417dfc4b1e63578754a%2FDonutHole-Inbox--Footer_3x.png&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1I67YhKGzfUjLctenWUAdq%2F19ace19218a1a417dfc4b1e63578754a%2FDonutHole-Inbox--Footer_3x.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fta4ffdi8h2om%2F1I67YhKGzfUjLctenWUAdq%2F19ace19218a1a417dfc4b1e63578754a%2FDonutHole-Inbox--Footer_3x.png&amp;w=3840&amp;q=75"/></span></div></div><div class="sc-48abd0-2 bRburY"><div class="sc-d0da441b-0 dydYlD sc-52c01e9e-3 gvwaiO"><div data-contentful-id="5psdzagRjJfeIICsUmXCbA" class="sc-d0da441b-0 cJdtxT"><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><h2 class="sc-9827fdd0-1 lmvprZ sc-6e11d915-1 gLELSa"><span>De-clutter and delight your customers with the best social inbox tool.</span></h2></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><p>Ready to start revolutionizing the way you handle social media messaging? Give Hootsuite Inbox a try today — completely free.</p></div></div><div class="sc-e87696af-3 iytfPH"><div class="sc-e87696af-4 fQLPxM"><div class="sc-6e11d915-0 eNwEST"><span data-button-type="primary" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_trial_footer" class="sc-84c8dcdb-2 sc-84c8dcdb-3 gWrIxm vbwCJ" data-contentful-entry-id="7HlqMkBiUtZB2sqHNvTVoD" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="7HlqMkBiUtZB2sqHNvTVoD" data-ga-track-id="platform_inbox_trial_footer" aria-label="Start your free trial now" href="/select-plan">Start your free 30-day trial</a></span><span data-button-type="text" class="sc-84c8dcdb-1 hbKlJf"><a id="platform_inbox_demo_footer" class="sc-84c8dcdb-2 sc-84c8dcdb-3 hDJHFa vbwCJ" data-contentful-entry-id="6zgLQFdeEgkdcWCCGNFSxe" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="6zgLQFdeEgkdcWCCGNFSxe" data-ga-track-id="platform_inbox_demo_footer" 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Media Inbox Management","description":"Save time, respond faster, and drastically reduce your social media message volume with Hootsuite's unified social media inbox.","image":null,"noIndex":null,"noFollow":null,"twitterCard":null,"twitterTitle":null,"twitterDescription":null,"twitterUrl":null,"twitterSite":null,"ogTitle":null,"ogUrl":null,"ogDescription":null,"ogSiteName":null,"ogLocale":null,"canonical":null,"structuredData":null}}},"slug":"/platform/social-media-inbox","_nextI18Next":{"initialI18nStore":{"en-US":{"translation":{"404":"404","500":"500","Next slide":"Next slide","Previous slide":"Previous slide","TikTok video":"TikTok video","filter updated":"filter updated","Filter":"Filter","Apply":"Apply","Clear":"Clear","App Store":"App Store","Google Play":"Google Play","Hootsuite Inc. All Rights Reserved.":"Hootsuite Inc. All Rights Reserved.","Get Hootsuite for iOS on the App Store":"Get Hootsuite for iOS on the App Store","Get Hootsuite for Android on the Google Play Store":"Get Hootsuite for Android on the Google Play Store","Footer":"Footer","Language selector":"Language selector","Hootsuite homepage":"Hootsuite homepage","Legal Center":"Legal Center","Trust Center":"Trust Center","Privacy":"Privacy","Cookie preferences":"Cookie preferences","Accessibility":"Accessibility","Find Hootsuite on Instagram":"Find Hootsuite on Instagram","Find Hootsuite on Facebook":"Find Hootsuite on Facebook","Find Hootsuite on Twitter":"Find Hootsuite on Twitter","Find Hootsuite on Youtube":"Find Hootsuite on Youtube","Find Hootsuite on LinkedIn":"Find Hootsuite on LinkedIn","Find Hootsuite on Pinterest":"Find Hootsuite on Pinterest","Find Hootsuite on TikTok":"Find Hootsuite on TikTok","Score":"Score","Log Out":"Log Out","Dashboard":"Dashboard","link to help page":"link to help page","Need Help?":"Need Help?","Log In":"Log In","Start your free trial":"Start your free trial","homepage":"homepage","close navigation menu":"close navigation menu","Go back to {{previousMenu}}":"Go back to {{previousMenu}}","open navigation menu":"open navigation menu","back to previous menu section":"back to previous menu section","Main menu":"Main menu","What you’ll learn":"What you’ll learn","animation start stop":"animation start stop","page {{pageNumber}}":"page {{pageNumber}}","go to page {{pageNumber}}":"go to page {{pageNumber}}","previous page":"previous page","next page":"next page","or":"or","Current plan":"Current plan","Contact Sales":"Contact Sales","per year":"per year","per month":"per month","Custom":"Custom","Try for free!":"Try for free!","Learn more about {{name}}":"Learn more about {{name}}","Includes {{feature}}":"Includes {{feature}}","Does not include {{feature}}":"Does not include {{feature}}","Compare Hootsuite features side-by-side":"Compare Hootsuite features side-by-side","mo, billed annually":"mo, billed annually","per month, billed annually":"per month, billed annually","Legend":"Legend","Included with plan":"Included with plan","Not included with plan":"Not included with plan","* Available with multiple users":"* Available with multiple users","Contact for pricing":"Contact for pricing","Copied to Clipboard!":"Copied to Clipboard!","Skip to content":"Skip to content","Read more on LinkedIn":"Read more on LinkedIn","View on website":"View on website","sub navigation":"sub navigation","Employees":"Employees","followers":"followers","likes":"likes","Calculate Your Reach":"Calculate Your Reach","This field is required.":"This field is required.","Please enter a number.":"Please enter a number.","The potential impact of employee advocacy:":"The potential impact of employee advocacy:","new people could be seeing your content":"new people could be seeing your content","potential increase in your social reach":"potential increase in your social reach","Here is how we calculate these numbers":"Here is how we calculate these numbers","To calculate your maximum social reach, we add together all of your followers and fans.":"To calculate your maximum social reach, we add together all of your followers and fans.","To calculate your potential social reach with Amplify, we add the average number of unique friends and followers individuals have, then multiply that by your total number of employees. Finally, we add that total to your current maximum social reach.":"To calculate your potential social reach with Amplify, we add the average number of unique friends and followers individuals have, then multiply that by your total number of employees. Finally, we add that total to your current maximum social reach.","Your current maximum social reach":"Your current maximum social reach","Your potential social reach with Amplify":"Your potential social reach with Amplify","Failed to display the content due to safety concerns and non-compliance with our policies. Please retry using different data.":"Failed to display the content due to safety concerns and non-compliance with our policies. Please retry using different data.","Something went wrong, refresh and try again.":"Something went wrong, refresh and try again.","Generate Content":"Generate Content","Reset":"Reset","Type Your {{label}}":"Type Your {{label}}","--":"--","Validating Email...":"Validating Email...","Your Email has been validated!":"Your Email has been validated!","Invalid Email":"Invalid Email"," - did you mean":" - did you mean"," - please check and try again.":" - please check and try again.","Invalid Email format, please check and try again.":"Invalid Email format, please check and try again.","We were unable to validate your email, please check and try again.":"We were unable to validate your email, please check and try again.","Please verify you are not a robot to proceed":"Please verify you are not a robot to proceed","Sorry, this token has expired.":"Sorry, this token has expired.","Click here to get an updated validation token.":"Click here to get an updated validation token.","Sorry, you are not eligible. Please refer to our HootGiving eligibility guidelines for more information.":"Sorry, you are not eligible. Please refer to our HootGiving eligibility guidelines for more information.","Invalid token. Please try again or visit":"Invalid token. Please try again or visit","TechSoup":"TechSoup","to register your non-profit.":"to register your non-profit.","indicates required fields":"indicates required fields","Field must be filled":"Field must be filled","Choose file":"Choose file","Valid file formats for documents are jpg, png, and pdf. The max file size is 5MB.":"Valid file formats for documents are jpg, png, and pdf. The max file size is 5MB.","Apply using Goodstack":"Apply using Goodstack","Where is your organization registered?":"Where is your organization registered?","Please select...":"Please select...","If you can't find your country or region, it means that we may not support your country or region yet.":"If you can't find your country or region, it means that we may not support your country or region yet.","Next step":"Next step","What's the full name and nonprofit ID that is registered with the government?":"What's the full name and nonprofit ID that is registered with the government?","Organization Name":"Organization Name","Enter your organization name":"Enter your organization name","Registry Name":"Registry Name","Select registry name":"Select registry name","Organization registration ID":"Organization registration ID","Enter your organization registration ID":"Enter your organization registration ID","Evidence of your official nonprofit status":"Evidence of your official nonprofit status","What's the full legal name of your organization?":"What's the full legal name of your organization?","Search for your nonprofit":"Search for your nonprofit","Nonprofit name":"Nonprofit name","I can't find my nonprofit. I want to add it.":"I can't find my nonprofit. I want to add it.","page {{pageNumber}}, current page":"page {{pageNumber}}, current page","Previous":"Previous","Next":"Next","Learn more about":"Learn more about","Calculate your return":"Calculate your return","Calculate your investment":"Calculate your investment","Add the total Facebook visits from your campaign. You can track these with UTM parameters. Or use a timeframe such as the start and end of your Facebook ads. Never heard of UTMs?":"Add the total Facebook visits from your campaign. You can track these with UTM parameters. Or use a timeframe such as the start and end of your Facebook ads. Never heard of UTMs?","Follow the steps in this video":"Follow the steps in this video","https://www.youtube.com/watch?v=ixXUFiwdUl8":"https://www.youtube.com/watch?v=ixXUFiwdUl8","It’s a good idea to send all campaign traffic to a dedicated landing page. This landing page should have some type of lead capture such as email sign-ups. Calculate your conversion rate by dividing the total number of emails collected by the number of page views to the landing page. Then multiply this number by 100 to turn this into a percentage. Example: 100 email addresses collected / 1000 Facebook visits = 0.1 X 100 = 10% Page Conversion Rate.":"It’s a good idea to send all campaign traffic to a dedicated landing page. This landing page should have some type of lead capture such as email sign-ups. Calculate your conversion rate by dividing the total number of emails collected by the number of page views to the landing page. Then multiply this number by 100 to turn this into a percentage. Example: 100 email addresses collected / 1000 Facebook visits = 0.1 X 100 = 10% Page Conversion Rate.","Close rate means the number of sales calls, presentations, or email outreach activities versus the number of sales you close. To get this number, speak to your sales team. This number is important as it allows us to show that for every 1,000 leads we generate on Facebook, we can expect (as an example) 10 sales.":"Close rate means the number of sales calls, presentations, or email outreach activities versus the number of sales you close. To get this number, speak to your sales team. This number is important as it allows us to show that for every 1,000 leads we generate on Facebook, we can expect (as an example) 10 sales.","This is the total revenue you expect the customer to generate over their lifetime. Speak to your sales or analyst team to get this number. Confused?":"This is the total revenue you expect the customer to generate over their lifetime. Speak to your sales or analyst team to get this number. Confused?","Follow the steps in our blog post here.":"Follow the steps in our blog post here.","Add the total cost of your Facebook ads. This is the total campaign spend.":"Add the total cost of your Facebook ads. This is the total campaign spend.","For a more accurate view, you can also include the cost of creating the ads. For example, if you hired an agency to design the ads or if you created a video for the campaign, add those numbers to your total campaign spend. If you created other content for the campaign—such as a white paper for lead generation—include that cost here.":"For a more accurate view, you can also include the cost of creating the ads. For example, if you hired an agency to design the ads or if you created a video for the campaign, add those numbers to your total campaign spend. If you created other content for the campaign—such as a white paper for lead generation—include that cost here.","How many hours did your team work on the campaign? Multiply your total hours by your hourly rate.":"How many hours did your team work on the campaign? Multiply your total hours by your hourly rate.","Total Facebook visits from campaign":"Total Facebook visits from campaign","Landing page conversion rate":"Landing page conversion rate","Close rate":"Close rate","Lifetime customer value":"Lifetime customer value","Total ad spend":"Total ad spend","Content creation costs":"Content creation costs","Labor costs":"Labor costs","Please choose a value between {min}-{max}":"Please choose a value between {min}-{max}","Your Return On Investment":"Your Return On Investment","Total Revenue":"Total Revenue","Total Investment":"Total Investment","Leads":"Leads","Sales":"Sales","How to get the most out of this calculator":"How to get the most out of this calculator","For this calculator, we’re assuming you’ve used three marketing tactics:":"For this calculator, we’re assuming you’ve used three marketing tactics:","You’ve launched a paid or organic campaign on Facebook":"You’ve launched a paid or organic campaign on Facebook"," You’ve used a dedicated landing page with some form of lead capture such as email sign-ups":" You’ve used a dedicated landing page with some form of lead capture such as email sign-ups","You’re sending leads to a sales team who will then turn those leads into sales":"You’re sending leads to a sales team who will then turn those leads into sales","Note: Feel free to substitute Facebook for another social network.":"Note: Feel free to substitute Facebook for another social network.","Your data is beautiful. Share it.":"Your data is beautiful. Share it.","Did your campaign produce a mountain of money?":"Did your campaign produce a mountain of money?","Click the button below to share your results with your team, boss, clients, or supportive parent.":"Click the button below to share your results with your team, boss, clients, or supportive parent.","Copy Your Link":"Copy Your Link","Question mark":"Question mark","Let's get you posting consistently and bring your engagement up":"Let's get you posting consistently and bring your engagement up","Right now, your social presence is a bit behind other businesses. Let's change that. We suggest scheduling a few more posts each week to increase your overall activity and engagement. The Hootsuite Professional Plan has all the tools to unlock your true potential for social.":"Right now, your social presence is a bit behind other businesses. Let's change that. We suggest scheduling a few more posts each week to increase your overall activity and engagement. The Hootsuite Professional Plan has all the tools to unlock your true potential for social.","Get your Twitter score":"Get your Twitter score","How many followers do you have?":"How many followers do you have?","What are your total engagements over the last 30 days?":"What are your total engagements over the last 30 days?","How many posts have you made over the last 30 days?":"How many posts have you made over the last 30 days?","Get my social score":"Get my social score","Freshly hatched":"Freshly hatched","Perfectly birdinary":"Perfectly birdinary","You've really outflown yourself!":"You've really outflown yourself!","Score breakdown":"Score breakdown","Follower":"Follower","Engagement":"Engagement","Frequency":"Frequency","See the details":"See the details","Try another account":"Try another account","Let’s go back home and start this adventure over again.":"Let’s go back home and start this adventure over again.","Homepage":"Homepage","Features":"Features","Resources":"Resources","Education":"Education","Blog":"Blog","Help":"Help","Compare Plans":"Compare Plans","Filter by":"Filter by","Topic":"Topic","Tag":"Tag","Loading...":"Loading...","Oops! We don't have anything on that topic yet.":"Oops! We don't have anything on that topic yet.","{{numberOfOffers}} available":"{{numberOfOffers}} available","click to see offers":"click to see offers","close":"close","*Prices displayed in {{currency}}, based on annual billing, but do not include applicable taxes.":"*Prices displayed in {{currency}}, based on annual billing, but do not include applicable taxes.","Globally, the average social media practitioner makes":"Globally, the average social media practitioner makes","You make":"You make","more":"more","less":"less","than average.":"than average.","Read the latest Social Media Career Report to see details on how much your peers make plus breakdowns by gender, region, seniority, and more.":"Read the latest Social Media Career Report to see details on how much your peers make plus breakdowns by gender, region, seniority, and more.","How much do social media managers make? Find out if you’re getting paid\n as much as your peers in two seconds flat.":"How much do social media managers make? Find out if you’re getting paid\n as much as your peers in two seconds flat.","What is your annual salary in US dollars?":"What is your annual salary in US dollars?","Enter your salary in USD":"Enter your salary in USD","Please enter a valid salary amount":"Please enter a valid salary amount","Compare your salary":"Compare your salary","Save {{amount}}":"Save {{amount}}","{{discountPercentage}}% discount, save {{discountAmount}}*":"{{discountPercentage}}% discount, save {{discountAmount}}*","Pay {{monthlyCost}}/mo, includes {{discountPercentage}}% off for your first year, (billed annually at {{annualCost}})":"Pay {{monthlyCost}}/mo, includes {{discountPercentage}}% off for your first year, (billed annually at {{annualCost}})","Details":"Details","to":"to","Events":"Events","Please complete the form to watch":"Please complete the form to watch","Interested in learning more?":"Interested in learning more?","Request a Demo":"Request a Demo","Hootsuite Help Center":"Hootsuite Help Center","Search our help articles for answers or browse the resources below":"Search our help articles for answers or browse the resources below","What can we help you with?":"What can we help you with?","contact us":"contact us","Help articles":"Help articles","Need someone to help you?":"Need someone to help you?","Need help? Give us a shout. Be sure to include the email address associated with your Hootsuite account and a description of your issue. We also welcome new feature suggestions and crowd-pleasing guacamole recipes.":"Need help? Give us a shout. Be sure to include the email address associated with your Hootsuite account and a description of your issue. We also welcome new feature suggestions and crowd-pleasing guacamole recipes.","Get in touch with customer support:":"Get in touch with customer support:","Message us from your Hootsuite dashboard; or ":"Message us from your Hootsuite dashboard; or ","Email your account rep for support with your Enterprise plan; or ":"Email your account rep for support with your Enterprise plan; or ","If all else fails, submit a help request here.":"If all else fails, submit a help request here.","Operational hours":"Operational hours","Monday to Friday 9:00 am - 5:00 pm":"Monday to Friday 9:00 am - 5:00 pm","PST GMT-8, CST GMT-6, EST GMT-5, EET GMT+2, CET GMT+1":"PST GMT-8, CST GMT-6, EST GMT-5, EET GMT+2, CET GMT+1","Monday to Friday 9:00 am - 1:00 pm, 3:00 pm - 5:00 pm":"Monday to Friday 9:00 am - 1:00 pm, 3:00 pm - 5:00 pm","SGT GMT +8":"SGT GMT +8","Monday to Friday 9:00 am - 4:00 pm":"Monday to Friday 9:00 am - 4:00 pm","AEDT GMT + 11":"AEDT GMT + 11","Monday to Friday 9:00 am - 5:00 pm ":"Monday to Friday 9:00 am - 5:00 pm ","NZDT GMT +12":"NZDT GMT +12","Languages Supported:":"Languages Supported:","English, French (email) and Spanish (email)":"English, French (email) and Spanish (email)","Other resources":"Other resources","Hootsuite Academy":"Hootsuite Academy","Master Hootsuite with free online courses.":"Master Hootsuite with free online courses.","Link to blog for social media tips, strategy, and advice.":"Link to blog for social media tips, strategy, and advice.","Social media tips, strategy, and advice.":"Social media tips, strategy, and advice.","Resource library":"Resource library","Hundreds of free resources to help you succeed in social.":"Hundreds of free resources to help you succeed in social.","Webinars":"Webinars","Learn from industry experts on a wide range of social topics.":"Learn from industry experts on a wide range of social topics.","What’s new":"What’s new","New features, fixes, and other improvements to Hootsuite.":"New features, fixes, and other improvements to Hootsuite.","Social media bootcamp":"Social media bootcamp","Learn the fundamentals of social media marketing.":"Learn the fundamentals of social media marketing.","Get help on social":"Get help on social","Contact us on Twitter":"Contact us on Twitter","Contact us on Facebook":"Contact us on Facebook","Check out our security page":"Check out our security page","Security":"Security","Check system status":"Check system status","System Status":"System Status","Still can’t find what you’re looking for?":"Still can’t find what you’re looking for?","Check existing ticket":"Check existing ticket","Submit a support ticket":"Submit a support ticket","No results available":"No results available","{{number}} search results available. Keyboard users, use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.":"{{number}} search results available. Keyboard users, use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.","hootsuite help search bar":"hootsuite help search bar","Connect with customers at every step of the journey with Hootsuite Enterprise":"Connect with customers at every step of the journey with Hootsuite Enterprise","Centralize and streamline social media management":"Centralize and streamline social media management","Plan and create campaigns as a team":"Plan and create campaigns as a team","Capture actionable insights to enhance your social strategy":"Capture actionable insights to enhance your social strategy","Pick the plan that’s right for you":"Pick the plan that’s right for you","Manage all of your social media in one place.":"Manage all of your social media in one place.","monthly billing":"monthly billing","annual billing":"annual billing","*Prices displayed in {{currency}}, based on {{pricingInterval}}, but do not include applicable taxes.":"*Prices displayed in {{currency}}, based on {{pricingInterval}}, but do not include applicable taxes.","Pay annually":"Pay annually","(Save up to 38%)":"(Save up to 38%)","Pay monthly":"Pay monthly","PRESS RELEASES":"PRESS RELEASES","About Hootsuite":"About Hootsuite","Hootsuite is a leading global provider":"Hootsuite is a leading global provider","Contact":"Contact","Hootsuite Media Team":"Hootsuite Media Team","Resource Library":"Resource Library","All Categories":"All Categories","Share this resource":"Share this resource","Related Resources":"Related Resources","Hootsuite Mobile App":"Hootsuite Mobile App","Hootsuite Dashboard":"Hootsuite Dashboard","Hootsuite Insights":"Hootsuite Insights","Hootsuite Amplify":"Hootsuite Amplify","Hootsuite App Directory":"Hootsuite App Directory","AdEspresso by Hootsuite":"AdEspresso by Hootsuite","Hootsuite Social Ads":"Hootsuite Social Ads","Hootsuite Advanced Analytics":"Hootsuite Advanced Analytics","Product Updates":"Product Updates","New features, fixes, and other improvements to help you get the most out of Hootsuite":"New features, fixes, and other improvements to help you get the most out of Hootsuite","New":"New","Improved":"Improved","Fixed":"Fixed","View this Webinar":"View this Webinar","View this Event":"View this Event","EVENTS":"EVENTS","Events and Recordings":"Events and Recordings","Get details on upcoming events so you can attend in person or online, and find video recordings of past events.":"Get details on upcoming events so you can attend in person or online, and find video recordings of past events.","Upcoming events":"Upcoming events","No upcoming events at this time. Check back later!":"No upcoming events at this time. Check back later!","Past event recordings":"Past event recordings","No past event recordings available at this time. Check back later!":"No past event recordings available at this time. Check back later!","Sorry, there are no results matching your criteria.":"Sorry, there are no results matching your criteria.","Try again, or clear your filters.":"Try again, or clear your filters.","Continue reading":"Continue reading","All Dates":"All Dates","All Types":"All Types","Featured Coverage":"Featured Coverage","Press Release":"Press Release","NEWSROOM":"NEWSROOM","When we’re not spreading the news, we’re making it":"When we’re not spreading the news, we’re making it","Subscribe for updates":"Subscribe for updates","Hootsuite in the news":"Hootsuite in the news","We have amazing customers":"We have amazing customers","We have 4,000+ enterprise customers worldwide.":"We have 4,000+ enterprise customers worldwide.","We are socially responsible":"We are socially responsible","Our social impact strategy focuses on positively impacting our employees, customers, neighbourhoods, communities, and our environment for the long term.":"Our social impact strategy focuses on positively impacting our employees, customers, neighbourhoods, communities, and our environment for the long term.","We’re the leader in social media management":"We’re the leader in social media management","We’re trusted by more than 18 million customers and employees at more than 80% of the Fortune 1000.":"We’re trusted by more than 18 million customers and employees at more than 80% of the Fortune 1000.","We connect with the tools you use every day":"We connect with the tools you use every day","With more than 150 technology partners and integrated applications, our collaborative ecosystem helps boost the adoption and integration of social media across your organization.":"With more than 150 technology partners and integrated applications, our collaborative ecosystem helps boost the adoption and integration of social media across your organization.","Brand Assets and Logos":"Brand Assets and Logos","Visit our media portal for brand guidelines, logos, photography, and other brand assets.":"Visit our media portal for brand guidelines, logos, photography, and other brand assets.","View Brand Assets":"View Brand Assets","Loved by our customers, partners, and employees":"Loved by our customers, partners, and employees","Here’s a few awards we’ve picked up in the last few years:":"Here’s a few awards we’ve picked up in the last few years:","Hootsuite leads the pack with its seller focus and scale.":"Hootsuite leads the pack with its seller focus and scale.","Hootsuite awarded the Forrester New Wave Leader 2019 award in the Sales Social Engagement Tools category":"Hootsuite awarded the Forrester New Wave Leader 2019 award in the Sales Social Engagement Tools category","Leader in the categories of:\nBrand Advocacy, Employee Advocacy, Social Media Suites, Social Media Management, Social Media Monitoring, Social Media Analytics":"Leader in the categories of:\nBrand Advocacy, Employee Advocacy, Social Media Suites, Social Media Management, Social Media Monitoring, Social Media Analytics","Badge commemorating Hootsuites ranking in multiple G2 categories":"Badge commemorating Hootsuites ranking in multiple G2 categories","Hootsuite was ranked #3 of the top 25 companies to work for in Canada.":"Hootsuite was ranked #3 of the top 25 companies to work for in Canada.","Badge commemorating Hootsuite being ranked in LinkedIn's 2018 Top Companies":"Badge commemorating Hootsuite being ranked in LinkedIn's 2018 Top Companies","The social data and insights that Hootsuite delivers are powerful, and help our joint customers achieve competitive advantage.":"The social data and insights that Hootsuite delivers are powerful, and help our joint customers achieve competitive advantage.","Badge commemorating Hootsuite being awarded Adobe Experience Cloud Exchange Partner of the Year":"Badge commemorating Hootsuite being awarded Adobe Experience Cloud Exchange Partner of the Year","Thank you for subscribing! You will receive a confirmation email shortly.":"Thank you for subscribing! You will receive a confirmation email shortly.","Submit":"Submit","Research \u0026 Trends":"Research \u0026 Trends","Strategy \u0026 Tactics":"Strategy \u0026 Tactics","Case Studies":"Case Studies","Toolkits":"Toolkits","Products \u0026 Services":"Products \u0026 Services","All Industries":"All Industries","Agency":"Agency","Financial Services":"Financial Services","Government":"Government","Health Care":"Health Care","Higher Education":"Higher Education","Hospitality \u0026 Tourism":"Hospitality \u0026 Tourism","Media \u0026 Entertainment":"Media \u0026 Entertainment","Non-Profit":"Non-Profit","Retail \u0026 CPG":"Retail \u0026 CPG","Sports":"Sports","Technology":"Technology","Real Estate":"Real Estate","Social media is in our DNA":"Social media is in our DNA","Explore hundreds of free resources to help you succeed in social.":"Explore hundreds of free resources to help you succeed in social.","Sorry, there are no results found":"Sorry, there are no results found","Try again, or reset your filters.":"Try again, or reset your filters.","Put social media to work in every corner of your business":"Put social media to work in every corner of your business","Trusted by 22+ million users in 175+ countries for managing social media.":"Trusted by 22+ million users in 175+ countries for managing social media.","Request a demo":"Request a demo","View details of the {{product}} product":"View details of the {{product}} product","View Details":"View Details","Let's do this":"Let's do this","Products used in this study":"Products used in this study","What's next":"What's next","Read the full story":"Read the full story","View all case studies":"View all case studies","Category:":"Category:","Register now":"Register now","Watch now":"Watch now","Content \u0026 Engagement":"Content \u0026 Engagement","Social Listening \u0026 Analytics":"Social Listening \u0026 Analytics","Success Stories":"Success Stories","Product Insights \u0026 Updates":"Product Insights \u0026 Updates","Social Media Strategy \u0026 Trends":"Social Media Strategy \u0026 Trends","Watch Webinar":"Watch Webinar","Register Now":"Register Now","Watch on-demand":"Watch on-demand","Watch webinar":"Watch webinar","Browse all our webinars":"Browse all our webinars","link to {{name}}'s Facebook page":"link to {{name}}'s Facebook page","link to {{name}}'s Twitter page":"link to {{name}}'s Twitter page","link to {{name}}'s LinkedIn page":"link to {{name}}'s LinkedIn page","Upcoming live":"Upcoming live","On-demand":"On-demand","Please complete the form to register":"Please complete the form to register","Share this webinar":"Share this webinar","Transcript":"Transcript","Speakers":"Speakers","Speaker":"Speaker","Related resources":"Related resources","Interested in learning more with Hootsuite?":"Interested in learning more with Hootsuite?","link to the request a demo page":"link to the request a demo page","ALL WEBINARS":"ALL WEBINARS","Elevate your social media strategy now with Hootsuite":"Elevate your social media strategy now with Hootsuite","We couldn't find an account with that email address":"We couldn't find an account with that email address","Oops! Your verification link has expired":"Oops! Your verification link has expired","Would you like to create a Hootsuite account?":"Would you like to create a Hootsuite account?","Please select Resend email and we'll send you a new verification link.":"Please select Resend email and we'll send you a new verification link.","Sign up":"Sign up","here":"here","Resend email":"Resend email","Welcome back!":"Welcome back!","You are now logged in to your account.":"You are now logged in to your account.","Go to Dashboard":"Go to Dashboard","Oh snap! We got lost.":"Oh snap! We got lost.","Oh snap! Something went wrong.":"Oh snap! Something went wrong.","Thank you for registering for the recording":"Thank you for registering for the recording","Thank you for registering for the webinar":"Thank you for registering for the webinar","you will receive an email with a personalized link shortly.":"you will receive an email with a personalized link shortly.","Ready to take the next step toward becoming a social business?":"Ready to take the next step toward becoming a social business?","Request a demo now and see how Hootsuite Enterprise can help you drive business-wide results from your social outreach.":"Request a demo now and see how Hootsuite Enterprise can help you drive business-wide results from your social outreach.","Demo Request Received":"Demo Request Received","Thanks for your interest in Hootsuite Enterprise. An Enterprise Development Representative will be in touch shortly to schedule your interactive demo.":"Thanks for your interest in Hootsuite Enterprise. 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