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url(https://www.abo.fi/wp-content/uploads/2021/04/AboAkademi_anderslonnfeldt_fullres_347-1920x1080.jpg)"> <div class="hero-bottom "> <div class="hero-content"> <h1>IT-hjälp</h1> </div> </div> </div> <div class="col-12 hero d-flex hidden-md-up hero--height-small " style="background-image: url(https://www.abo.fi/wp-content/uploads/2021/04/AboAkademi_anderslonnfeldt_fullres_347-720x720.jpg)"> <div class="hero-bottom "> <div class="hero-content"> <h1>IT-hjälp</h1> </div> </div> </div> </div> </div> </section> <div class="wrap" role="document" id="wrap"> <div class="content"> <main class="main"> <div class="single-page-container"> <div class="page-row"> <div class="left-sidebar"> <div class="s-social-share"> <div class="s-social-share__items"> <a class="s-social-share__item s-social-share__facebook" href="https://www.facebook.com/sharer.php?u=https://www.abo.fi/om-abo-akademi/it-hjalp/&t=IT-hjälp" title="Dela på Facebook" target="_blank"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 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<section class="s-accordion"> <div class="handorgel"> <h3 class="handorgel__header"> <button class="handorgel__header__button" id="om-det-obligatoriska-kunskapstestet-angaende-informationssakerhet-och-dataskydd"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.97 20.97"><path d="M18.97 10.486H2M10.485 2v16.97" fill="none" stroke="#e4032e" stroke-linecap="round" stroke-width="4"/></svg> Om det obligatoriska kunskapstestet angående informationssäkerhet och dataskydd </button> </h3> <div class="handorgel__content"> <div class="handorgel__content__inner"> <p>Åbo Akademi har infört ett årligen återkommande kunskapstest angående informationssäkerhet och dataskydd för alla användare av IT-miljön vid Åbo Akademi. Enligt rektors beslut är testet obligatoriskt för alla. Om du inte slutför testet inom utsatt tid låses tillgången till ditt konto.</p> <p><a href="https://infosecmoodle.abo.fi/" target="_blank" rel="noopener">Du når testet på infosecmoodle.abo.fi <strong>även om ditt konto låsts</strong>.</a> Logga in med ditt (korta) användarnamn och normala ÅA-lösenord. Observera att alla deltest bör utföras för att bli godkänd i kunskapstestet. Märk också att <a href="https://www.abo.fi/om-abo-akademi/it-hjalp/#jag-vill-byta-mitt-losenord"><strong>ifall ditt konto varit låst bör du byta ditt lösenord efter att du avlagt testet.</strong></a></p> </div> </div> <h3 class="handorgel__header"> <button class="handorgel__header__button" id="flerfaktorautentisering-mfa"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.97 20.97"><path d="M18.97 10.486H2M10.485 2v16.97" fill="none" stroke="#e4032e" stroke-linecap="round" stroke-width="4"/></svg> Flerfaktorautentisering (MFA) </button> </h3> <div class="handorgel__content"> <div class="handorgel__content__inner"> <p>Vid Åbo Akademi används MFA för att nå vissa tjänster, exempelvis Microsofts molntjänster (Teams, Officepaketet och intranätet).</p> <p>Du behöver ha tillgång till en Android telefon, Android platta, iPhone eller iPad för att kunna registrera dig. Registreringen sker första gången du försöker logga in till någon av tjänsterna.</p> </div> </div> <h3 class="handorgel__header"> <button class="handorgel__header__button" id="jag-har-glomt-mitt-losenord"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.97 20.97"><path d="M18.97 10.486H2M10.485 2v16.97" fill="none" stroke="#e4032e" stroke-linecap="round" stroke-width="4"/></svg> Jag har glömt mitt lösenord </button> </h3> <div class="handorgel__content"> <div class="handorgel__content__inner"> <p class="lead">Om du glömt ditt lösenord kan du skapa ett nytt genom att logga in på SelfService-tjänsten med dina nätbankskoder eller ditt mobilcertifikat.</p> <p><strong>Gör så här:</strong></p> <ol> <li>Styr din webbläsare till <a href="https://selfservice.abo.fi/" target="_blank" rel="noopener">selfservice.abo.fi</a>.</li> <li>Logga in med dina nätbankskoder eller ditt mobilcertifikat genom att klicka på knappen <em>Logga in</em> i rutan med rubriken <em>Logga in via Suomi.fi.</em> <strong>Om du inte kan logga in på SelfService med Suomi.fi,</strong> vänligen kontakta ÅA:s Helpdesk.</li> <li>Då du väl kommer in i SelfService skall du klicka på ikonen <em>Byt lösenord </em>och sedan följa anvinsingarna för lösenordsbyte.</li> </ol> </div> </div> <h3 class="handorgel__header"> <button class="handorgel__header__button" id="jag-vill-byta-mitt-losenord"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.97 20.97"><path d="M18.97 10.486H2M10.485 2v16.97" fill="none" stroke="#e4032e" stroke-linecap="round" stroke-width="4"/></svg> Jag vill byta mitt lösenord </button> </h3> <div class="handorgel__content"> <div class="handorgel__content__inner"> <p class="lead">Vill du byta ditt lösenord kan du göra det på SelfService-tjänsten.</p> <p><strong>Gör så här:</strong></p> <ol> <li>Styr din webbläsare till <a href="https://selfservice.abo.fi/" target="_blank" rel="noopener">selfservice.abo.fi</a>.</li> <li>Logga in med dina nätbankskoder eller ditt mobilcertifikat genom att klicka på knappen <em>Logga in</em> i rutan med rubriken <em>Logga in via Suomi.fi</em> <strong>eller</strong> logga in med ditt användarnamn och ditt nuvarande lösenord genom att klicka på knappen <em>Logga in</em> i rutan med rubriken <em>Logga in med användarnamn och lösenord.</em></li> <li>Då du väl kommer in i SelfService skall du klicka på ikonen <em>Byt lösenord </em>och sedan följa anvinsingarna för lösenordsbyte.</li> </ol> </div> </div> <h3 class="handorgel__header"> <button class="handorgel__header__button" id="jag-kan-inte-langre-logga-in"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.97 20.97"><path d="M18.97 10.486H2M10.485 2v16.97" fill="none" stroke="#e4032e" stroke-linecap="round" stroke-width="4"/></svg> Jag kan inte längre logga in </button> </h3> <div class="handorgel__content"> <div class="handorgel__content__inner"> <p class="lead">Om du får ett meddelande om att ditt lösenord är felaktigt fastän du är säker på att du skrivit det rätt, är orsaken troligen något av de nedanstående.</p> <h3>1. Har du utfört det obligatoriska kunskapstestet angående informationssäkerhet och dataskydd?</h3> <p>Åbo Akademi har infört ett <a href="https://abofi.sharepoint.com/sites/intra-informationssakerhet-och-dataskydd/SitePages/Obligatoriskt-kunskapstest-angående-dataskydd-och-informationssäkerhet.aspx" target="_blank" rel="noopener">obligatorisk, årligen återkommande kunskapstest angående informationssäkerhet och dataskydd</a> för alla användare av IT-miljön vid Åbo Akademi. Om du inte slutför testet inom utsatt tid låses tillgången till ditt konto.</p> <p>För att få kontot öppnat skall du logga in på <a href="https://infosecmoodle.abo.fi/" target="_blank" rel="noopener">infosecmoodle.abo.fi</a> och där genomföra testet (använd ditt korta användarnamn och ditt vanliga ÅA-lösenord). Du kommer däremot inte att ha tillgång till resten av IT-miljön vid Åbo Akademi vilket innebär att du måste avlägga kunskapstestet och alla deltest från en dator du kan logga in på utan att ha tillgång till IT-miljön vid ÅA (t.ex. din telefon eller personliga dator). <a href="https://www.abo.fi/om-abo-akademi/it-hjalp/#jag-vill-byta-mitt-losenord">Observera att du bör byta ditt lösenord efter att du avlagt testet.</a></p> <h3>2. Har ditt konto missbrukats?</h3> <p><strong>Om ICT-service noterar</strong> att ett ÅA-konto missbrukas låser ICT-service tillgång till kontot för att förhindra ytterligare missbruk. I det här fallet kan du inte själv byta lösenord, utan du måste kontakta Helpdesk för att reda ut ärendet.</p> <p><strong>Om du själv misstänker</strong> att ditt konto missbrukats ska du genast byta ditt lösenord via <a href="https://selfservice.abo.fi/">Selfservice-tjänsten</a> <strong>och</strong> kontakta Helpdesk, tfn: 02 215 4777 eller e-post: <a href="mailto:helpdesk@abo.fi">helpdesk@abo.fi</a>.</p> <h3>3. Har du fortfarande en koppling till Åbo Akademi?</h3> <p>Personalens konton stängs då arbetsavtalet upphör. För studerande stängs kontot om närvaroanmälan inte gjorts inom utsatt tid.</p> <p><strong>Observera att du kan behålla</strong> din ÅA-e-postadress då du lämnar Åbo Akademi, <a href="https://abofi.sharepoint.com/sites/intra-ict/SitePages/FAQ.aspx" target="_blank" rel="noopener">läs mer om detta på intranätet i god tid innan du lämnar oss</a>.</p> </div> </div> <h3 class="handorgel__header"> <button class="handorgel__header__button" id="var-finns-webbmailen-webmailen"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20.97 20.97"><path d="M18.97 10.486H2M10.485 2v16.97" fill="none" stroke="#e4032e" stroke-linecap="round" stroke-width="4"/></svg> Var finns webbmailen/webmailen? </button> </h3> <div class="handorgel__content"> <div class="handorgel__content__inner"> <p>På adressen <a href="https://exchange.abo.fi" target="_blank" rel="noopener">exchange.abo.fi</a> kan du läsa din e-post i webbläsaren.</p> </div> </div> </div> </section> <aside class="content-page-sidebar custom-sidebar"> </aside> </article> </div> <div class="right-sidebar"> <aside class="content-page-sidebar custom-sidebar"> <section class="sidebar-contact sidebar-section"> <h3 class="sidebar-section__title">Kontaktuppgifter</h3> <div class="person-card"> <strong>Helpdesk</strong> <div class="person-card__titles-department"> <div class="person-card__titles"> <p> ASA-huset, Fänriksgatan 3B, rum B122, Åbo och Academill, Strandgatan 2, rum B312, Vasa  </p> </div> </div> <p class="person-card__tel">02 215 4777</p> <p class="person-card__email"><a href="mailto:helpdesk@abo.fi">helpdesk@abo.fi</a> </p> </div> </section> </aside> </div> </div> </div> <div class="last-updated"> <p>Uppdaterad 20.8.2024</p> </div> </main> </div> </div> <footer class="footer"> <div class="footer__wrapper"> <div class="footer__column footer__column--contacts"> <div class="contacts-wrapper"> <div class="contact-item"> <div class="contact-logo"> <i class="fa fa-map-marker"></i> </div> <div class="contact-info"> <h2 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