Personal data partnerships Shared use with group companies | Privacy Center

<!DOCTYPE html> <html lang="en"> <head>   <meta charset="utf-8"> <link rel="canonical" href="https://www.softbank.jp/en/privacy/contact/group-offer/"> <title>Personal data partnerships Shared use with group companies | Privacy Center | SoftBank</title> <meta name="description" content="In order to provide customers with better service, SoftBank may coordinate personal data with SoftBank group companies (shared use). Shared information is limited to those items necessary for business purposes and will not be used for any other purpose."> <meta name="keywords" content="SoftBank, Privacy Center, Privacy Policy"> <meta property="og:title" content="Personal data partnerships Shared use with group companies | Privacy Center | SoftBank"> <meta property="og:type" content="article"> <meta property="og:description" content="In order to provide customers with better service, SoftBank may coordinate personal data with SoftBank group companies (shared use). 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class="sb-appshell-v1-header-breadcrumbs-utility_button-inner">JAPANESE</span> </a> </div> </div> </div>  </div>    <div class="priv-main-02" priv-js-floating-end="100"> <div class="priv-main-02-left"> <div priv-js-side-sticky> <div class="priv-heading-07"> <div class="priv-heading-07-nav"> <p class="priv-heading-07-label">Privacy Policy</p> <ul class="priv-heading-07-menu"> <li class="priv-heading-07-item"> <a href="/en/privacy/contact/sb-policy/" class="priv-heading-07-link">SoftBank’s privacy policy<br></a> </li> </ul> <p class="priv-heading-07-label">Personal data partnerships</p> <ul class="priv-heading-07-menu"> <li class="priv-heading-07-item"> <a href="/en/privacy/contact/partner-offer/" class="priv-heading-07-link">Third-party provision to <br>partner companies, etc</a> </li> <li class="priv-heading-07-item"> <a href="/en/privacy/contact/group-offer/" class="priv-heading-07-link priv-heading-07-link--active">Shared use with <br>group companies</a> </li> <li class="priv-heading-07-item"> <a href="/en/privacy/contact/overseas-offer/" class="priv-heading-07-link">Outsourcing to overseas <br>partner companies</a> </li> </ul> </div> </div> </div> </div> <div class="priv-main-02-right"> <div class="priv-main-02-inner"> <h1 class="priv-title-09 priv-title-09-adjust-01"> <span class="priv-title-09-icon"><img src="/en/privacy/set/data/contact/group-offer/img/shared/icon-main.png" class="priv-image-01"></span> <div class="priv-title-09-inner"> <p class="priv-title-09-sub">Personal data partnerships</p> <p class="priv-title-09-text">Shared use with group companies</p> </div> </h1> <p class="priv-text-01 priv-mt-25">Please note that this documentation is an unofficial translation and was prepared for reference purpose only. The original release is in Japanese.</p> <p class="priv-text-01 priv-mt-25">In order to provide customers with better service, SoftBank may coordinate personal data with SoftBank group companies (shared use). Shared information is limited to those items necessary for business purposes and will not be used for any other purpose.</p> <section class="priv-contact-section-01"> <h2 class="priv-contact-title-01">Our Group Companies</h2> <p class="priv-contact-text-01">In providing and operating services, SoftBank will share necessary customer information such as customers’ personal information and payment status among group companies for such purposes as responding to customer inquiries and conducting marketing research.</p> <section class="priv-contact-section-02"> <h3 class="priv-contact-title-02">Subjects</h3> <p class="priv-contact-text-02">Telecommunications services customers</p> <section class="priv-contact-panel-01" priv-js-procedure-accordion> <div class="priv-contact-panel-01-header" priv-js-procedure-accordion-toggle> <span class="priv-contact-panel-01-toggle"></span> <h4 class="priv-contact-panel-01-heading">Our group companies (in Japan)</h4> </div> <div class="priv-contact-panel-01-wrap" priv-js-procedure-accordion-inner> <div class="priv-contact-panel-01-inner"> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main purpose of use</h5> <ol class="priv-contact-panel-01-list"> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(1)</span>Customer support such as responding to inquiries from customers, and offering guidance on procedures and providing information related to the use of services of shared use partners</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(2)</span>Bill calculation</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(3)</span>Bill invoicing</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(4)</span>Marketing research and analysis</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(5)</span>Information on the products, services and campaigns from our company and other companies</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(6)</span>Notification of provision of information that contributes to the development of the information communication industry and the improvement of customer service</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(7)</span>Decision on provision and provision of products and services with which our company and shared use partners are involved</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(8)</span>Communication network construction, maintenance, system failure handling, and other incidental operations, including base station location borrowing and rental, construction, maintenance, management, and incidental and related operations.</li> </ol> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main data provided</h5> <p class="priv-contact-panel-01-text">All personal data we collect about the customer or the owner of the base station location at the time of application and during service provision, including name, appellation, phone number, address, email address, customer ID, billing address, age, gender, selected pricing category and discount, type of terminal equipment installed, and payment status, and all personal data necessary for the business purposes described in “Main purpose of use” (except in cases where provision would conflict with confidentiality of communications)</p> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Officer</h5> <p class="priv-contact-panel-01-provide">Our Chief Data Officer</p> </section> </div> </div> </section> </section> <section class="priv-contact-section-02"> <h3 class="priv-contact-title-02">Subjects</h3> <p class="priv-contact-text-02">Power generation services customers</p> <section class="priv-contact-panel-01" priv-js-procedure-accordion> <div class="priv-contact-panel-01-header" priv-js-procedure-accordion-toggle> <span class="priv-contact-panel-01-toggle"></span> <h4 class="priv-contact-panel-01-heading"> <p class="priv-contact-panel-01-heading-row"><span class="priv-contact-panel-01-heading-mark">-</span>Our group companies (in Japan)</p> <p class="priv-contact-panel-01-heading-row"><span class="priv-contact-panel-01-heading-mark">-</span>Terras Energy Corporation</p> </h4> </div> <div class="priv-contact-panel-01-wrap" priv-js-procedure-accordion-inner> <div class="priv-contact-panel-01-inner"> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main purpose of use</h5> <ol class="priv-contact-panel-01-list priv-contact-panel-01-list-pl30"> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(1)</span>Information on power generation sales expansion activities and events, application acceptance, contract execution and performance, supply advisability, and provision.</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(2)</span>Responding to customer inquiries</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(3)</span>Customer support such as offering guidance on procedures and providing information related to the use of power generation</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(4)</span>Charge calculation and billing related to power generation, and combined billing with our other businesses, etc.</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(5)</span>Prevention of accidents and unauthorized use associated with power generation</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(6)</span>Marketing research and analysis</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(7)</span>Creation of statistics and use of analysis results for business analysis</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(8)</span>Information on the products, services and campaigns from our company and other companies</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(9)</span>Construction of electric facilities, ensuring safety of construction, maintenance of security, transportation of equipment, equipment defect correction, response to failures including software updates, etc. related to power generation</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(10)</span>Environmental surveys, acquisition and maintenance of installation site rights, personal liability insurance, etc. related to power generation</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(11)</span>Guidance, contract execution, etc. related to wheeling service (collective term for intra-area wheeling service and cross-area wheeling service)</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(12)</span>Other operations necessary to provide power generation and related services</li> </ol> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main data provided</h5> <ol class="priv-contact-panel-01-list priv-contact-panel-01-list-pl30"> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(1)</span>Personal data of power generation contract applicants (name, date of birth, gender, address, contact information, relationship with the power generation equipment installation location provider, telephone number, email address, contract term, power generation equipment installation location, financial institution account information, insurance policy information, and other information for executing power generation contracts, and information necessary to provide various services)</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(2)</span>Personal data of power generation equipment installation location provider (name, date of birth, gender, address, contact information, relationship with the applicant, telephone number, email address, contract term, power generation equipment installation location, information on current equipment, registration information, insurance policy information, and other information for executing power generation contracts, and information necessary to provide various services)</li> </ol> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Officer</h5> <p class="priv-contact-panel-01-provide">Our Chief Data Officer</p> </section> </div> </div> </section> </section> <section class="priv-contact-section-02"> <h3 class="priv-contact-title-02">Subjects</h3> <p class="priv-contact-text-02">Business customers</p> <section class="priv-contact-panel-01" priv-js-procedure-accordion> <div class="priv-contact-panel-01-header" priv-js-procedure-accordion-toggle> <span class="priv-contact-panel-01-toggle"></span> <h4 class="priv-contact-panel-01-heading">Our group companies (in Japan)</h4> </div> <div class="priv-contact-panel-01-wrap" priv-js-procedure-accordion-inner> <div class="priv-contact-panel-01-inner"> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main purpose of use</h5> <ol class="priv-contact-panel-01-list"> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(1)</span>Distribution of advertisements of our company and other companies such as information on products, services, campaigns, events, seminars and surveys suitable for customers</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(2)</span>Planning, developing and providing products, services, campaigns, events, seminars and surveys suitable for customers as well as planning and developing new products, services, campaigns, events, seminars, and surveys</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(3)</span>Responding to customer inquiries and other customer support</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(4)</span>Other information that we deem useful to provide to customers</li> </ol> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main data provided</h5> <p class="priv-contact-panel-01-text">Information from (1) and (2) below combined</p> <ol class="priv-contact-panel-01-list"> <li class="priv-contact-panel-01-list-item"> <span class="priv-contact-panel-01-list-mark">(1)</span> <ol class="priv-contact-panel-01-list priv-contact-panel-01-list-pl30"> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">1.</span>Personal information filled in to various application forms and contracts</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">2.</span>Personal information described in identity verification documents, etc.</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">3.</span>Personal information on business cards</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">4.</span>Personal information provided at various events and seminars</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">5.</span>Personal information entered on websites that we operate or manage</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">6.</span>Personal information provided to us by other companies such as our sales agents, sales partner companies, service partner companies and cooperating companies</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">7.</span>Information related to contract details (contracted service and product, contract date, contract term, etc.)</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">8.</span>Information related to billing and payment (usage fees, payment status, payment date, transfer deposit account, credit card used, etc.)</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">9.</span>Other information related to customers that we obtain</li> </ol> </li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(2)</span>Information useful for analyzing customer interests and preferences, such as browsing history and purchase history for websites viewed by customers (but not including confidential communications)</li> </ol> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Officer</h5> <p class="priv-contact-panel-01-provide">Our Chief Data Officer</p> </section> </div> </div> </section> </section> <section class="priv-contact-section-02"> <h3 class="priv-contact-title-02">Subjects</h3> <p class="priv-contact-text-02">Cloud Service (business succeeded from the former SB Cloud Corp.) customers</p> <section class="priv-contact-panel-01" priv-js-procedure-accordion> <div class="priv-contact-panel-01-header" priv-js-procedure-accordion-toggle> <span class="priv-contact-panel-01-toggle"></span> <h4 class="priv-contact-panel-01-heading"> <p class="priv-contact-panel-01-heading-row"><span class="priv-contact-panel-01-heading-mark">-</span>Our group companies (in Japan)</p> <p class="priv-contact-panel-01-heading-row"><span class="priv-contact-panel-01-heading-mark">-</span>Alibaba.com Singapore E-Commerce Private Limited and its affiliated companies within the Alibaba Group involved in providing cloud services</p> </h4> </div> <div class="priv-contact-panel-01-wrap" priv-js-procedure-accordion-inner> <div class="priv-contact-panel-01-inner"> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main purpose of use</h5> <ol class="priv-contact-panel-01-list"> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(1)</span>Customer support such as responding to inquiries from customers, and offering guidance on procedures and providing information related to the use of products or services of shared use partners</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(2)</span>Bill calculation</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(3)</span>Bill invoicing</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(4)</span>Marketing research and analysis</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(5)</span>Information on the products, services and campaigns from our company and other companies</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(6)</span>Notification of provision of information that contributes to the development of cloud services and the improvement of customer service</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(7)</span>Tasks related to cloud services such as registration, management, provision, maintenance, equipment defect correction, and response to failures including software updates</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(8)</span>Disclosure to discussion forums, etc.</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(9)</span>Decision on provision and provision of products and services with which our company and shared use partners are involved</li> </ol> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main data provided</h5> <p class="priv-contact-panel-01-text">All personal data we collect about the customer at the time of application and during service provision, including name, appellation, phone number, address, email address, user number, billing address, age, gender, selected pricing category and discount, and payment status, and all personal data necessary for the business purposes described in “Main purpose of use”</p> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Officer</h5> <p class="priv-contact-panel-01-provide">Our Chief Data Officer</p> </section> </div> </div> </section> </section> <section class="priv-contact-section-02"> <h3 class="priv-contact-title-02">Subjects</h3> <p class="priv-contact-text-02">LINE mobile services customers</p> <section class="priv-contact-panel-01" priv-js-procedure-accordion> <div class="priv-contact-panel-01-header" priv-js-procedure-accordion-toggle> <span class="priv-contact-panel-01-toggle"></span> <h4 class="priv-contact-panel-01-heading"> <p class="priv-contact-panel-01-heading-row"><span class="priv-contact-panel-01-heading-mark">-</span>LY Corporation</p> <p class="priv-contact-panel-01-heading-row"><span class="priv-contact-panel-01-heading-mark">-</span>SoftBank Group Corporation associated companies (as defined in Article 8, Paragraph 8 of the Regulations Concerning Terms, Forms and Preparation Methods of Financial Statements) with whom we jointly provide, plan, or operate services (in Japan)</p> </h4> </div> <div class="priv-contact-panel-01-wrap" priv-js-procedure-accordion-inner> <div class="priv-contact-panel-01-inner"> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main purpose of use</h5> <ol class="priv-contact-panel-01-list priv-contact-panel-01-list-pl30"> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(1)</span>To register customer information and set up the account related to this service</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(2)</span>To enable customers to use this service smoothly</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(3)</span>For billing when purchasing products or using paid services</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(4)</span>To verify the identity of customers when using this service and when making inquiries</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(5)</span>To prevent unauthorized use</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(6)</span>To analyze the usage status of this service and create statistical data regarding the use of this service</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(7)</span>To improve the level of service for this service</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(8)</span>To send materials related to this service</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(9)</span>To respond to customer inquiries and provide other customer support</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(10)</span>For notification of information related to this service and other advertising information from our company and advertising information for which businesses other than our company are advertisers</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(11)</span>To conduct surveys about our company or businesses other than our company</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(12)</span>For campaign drawings and prizes and prize shipping</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(13)</span>To plan and provide new offers for this service in the future</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(14)</span>For data management of customer information and ensuring data security</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(15)</span>For necessary communication such as other important notices regarding this service</li> </ol> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Main data provided</h5> <ol class="priv-contact-panel-01-list"> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(1)</span>Registered information (name, postal code, address, phone number, email address, gender, date of birth, My Page login ID, password, enrolled plan information (plan name, optional services, service type, SIM size, etc.), mobile number portability (“MNP”), reservation number, credit card information, information on official certificates such as driver’s license and residence certificate, and all other information provided to us in connection with provision, etc. of this service)</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(2)</span>Inquiries (phone number, email address, device model name, OS information, etc. as well as information obtained upon an inquiry from the customer regarding the above “registered information”)</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(3)</span>Information obtained in campaigns, etc. (name, address, phone number, email address, gender, and date of birth)</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(4)</span>Cookies</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(5)</span>Logs (information such as IP address, browser type and browser language, data communication history, phone call history, and payment history)</li> <li class="priv-contact-panel-01-list-item"><span class="priv-contact-panel-01-list-mark">(6)</span>Equipment information (OS and individual identification information, etc. of the terminal)</li> </ol> </section> <section class="priv-contact-panel-01-sec"> <h5 class="priv-contact-panel-01-title">Officer</h5> <p class="priv-contact-panel-01-provide">Our Chief Data Officer</p> </section> </div> </div> </section> </section> </section> </div> </div> </div>   <div class="sb-appshell-v1-header-breadcrumbs" id="sb-appshell-v1-header-breadcrumbs"> <div class="sb-appshell-v1-header-breadcrumbs_inner"> <ol class="sb-appshell-v1-header-breadcrumbs_list topicpath" itemscope="" itemtype="https://schema.org/BreadcrumbList"> <li class="sb-appshell-v1-header-breadcrumbs_item sb-appshell-v1-header-breadcrumbs_item-home" itemprop="itemListElement" itemscope="" itemtype="https://schema.org/ListItem"> <a class="sb-appshell-v1-header-breadcrumbs_item-link" href="/en/" itemscope="" itemtype="https://schema.org/WebPage" itemprop="item" itemid="/"> <span class="sb-appshell-v1-header-breadcrumbs_item-link-page" itemprop="name">Home</span> </a> <meta itemprop="position" content=1 /> </li> <li class="sb-appshell-v1-header-breadcrumbs_item" itemprop="itemListElement" itemscope="" itemtype="https://schema.org/ListItem"> 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