Privacy Center | SoftBank

<!DOCTYPE html> <html lang="en"> <head>   <meta charset="utf-8"> <link rel="canonical" href="https://www.softbank.jp/en/privacy/"> <title>Privacy Center | SoftBank</title> <meta name="description" content="In the Privacy Center, we explain how we acquire, use and protect customer information."> <meta name="keywords" content="SoftBank, Privacy Center, Personal Data"> <meta property="og:title" content="Privacy Center | SoftBank"> <meta property="og:type" content="article"> <meta property="og:description" content="In the Privacy Center, we explain how we acquire, use and protect customer information."> <meta property="og:url" content="https://www.softbank.jp/en/privacy/"> <meta property="og:image" content="https://www.softbank.jp/site/set/common/shared/img/icon_softbank.gif"> <meta property="og:site_name" content="SoftBank"> <meta property="fb:app_id" content="378662655513103"> <link rel="shortcut icon" href="/assets/set/common/p/img/favicon.ico">    <script src="/scassets/system/common/js/include.js"></script> <script type="text/javascript">var nowDate = '20250217052751'</script>  <meta name="viewport" content="width=1024"> <script> !function(r){var s=' src="/site/set/common/src.js"',c=s.match(/^ src="(\/\/[^\/]+)/);Array.isArray(c)?r.CDN_FQDN=c[1]:r.CDN_FQDN=""}(window); </script> <link rel="stylesheet" href="/site/set/common/shared/css/reset/reset-v2.css"> <link rel="stylesheet" href="/site/set/common/sunshine/p/css/index.css?20210511" media="all"> <link rel="stylesheet" href="/site/set/common/sunshine/p/css/print.css" media="print"> <link rel="stylesheet" href="/site/set/common/info/v1/p/css/index.css"> <link rel="stylesheet" href="/site/set/common/p/css/rf2017-ph1-print.css" media="print"> <link rel="stylesheet" href="/site/set/common/jupiter/p/css/l3-common.css?20191126"> <noscript> <link rel="stylesheet" href="/site/set/common/noscript/v1/p/css/index.css"> </noscript> <script src="/site/set/common/sunshine/p/js/index.js?20210622" defer></script> <script src="/site/set/common/jupiter/p/js/l3-vendor_2023.js" defer></script> <script src="/site/set/common/jupiter/p/js/l3-common_2023.js" defer></script>  <link rel="stylesheet" href="/en/privacy/set/common/css/shared/common.css" media="all"> <link rel="stylesheet" href="/en/privacy/set/common/css/p/common.css?20220826" media="all"> <link rel="stylesheet" href="/en/privacy/set/common/css/p/module.css?20220826" media="all"> <script src="/en/privacy/set/common/js/shared/module.js" charset="utf-8" defer></script>   <link rel="stylesheet" href="/en/privacy/set/data/top/css/p/page.css?20220826" media="all"> <script src="/Scripts/dist/privacy/contactRevisionList.js" defer></script> <script src="/Scripts/dist/lib/vendor.js" defer></script> <script src="/Scripts/dist/privacy/topNewsList.js" defer></script>  </head> <body> <div id="sb-appshell-v1" class="sb-appshell-v1"> <div id="sb-appshell-v1-header-fixed-area" class="sb-appshell-v1-header-fixed-area"> <div class="sb-appshell-v1-header-fixed-area_inner"> <header id="sb-appshell-v1-header" class="sb-appshell-v1-header _ga_area_header"> <div class="sb-appshell-v1-header_inner"> <div class="sb-appshell-v1-header_logo"><div class="sb-appshell-v1-header_logo-inner"><a href="/en/" class="sb-appshell-v1-header_logo-image">SoftBank</a></div></div> <div class="sb-appshell-v1-header_world-menu"> <button class="sb-appshell-v1-header_world-menu-button" data-sb-appshell-v1-button="world-menu"> <span class="sb-appshell-v1-header_category-title sb-appshell-v1-header_category-title-privacy"> <span class="sb-appshell-v1-header_category-title-text">Privacy Center</span> </span> </button> </div> </div> <div class="sb-appshell-v1-header_utility"> <div class="sb-appshell-v1-header_utility-list"> <div class="sb-appshell-v1-header_utility-item"><a href="/mysoftbank/" class="sb-appshell-v1-header_utility-link sb-appshell-v1-header_utility-link-mysoftbank"><span class="sb-appshell-v1-header_utility-link-inner">My SoftBank</span></a></div> <div class="sb-appshell-v1-header_utility-item"><a href="/en/shop/" class="sb-appshell-v1-header_utility-link sb-appshell-v1-header_utility-link-search"><span class="sb-appshell-v1-header_utility-link-inner">Shop</span></a></div> <div class="sb-appshell-v1-header_utility-item sb-appshell-v1-header_utility-item-language"><a href="/" class="sb-appshell-v1-header_utility-link sb-appshell-v1-header_utility-link-language" lang="ja"><span class="sb-appshell-v1-header_utility-link-inner">JAPANESE</span></a></div> </div> </div> <nav id="sb-appshell-v1-header-nav" class="sb-appshell-v1-header-nav" role="navigation"> <div class="sb-appshell-v1-header-nav_globalnav _ga_area_category_nav"> <ul class="sb-appshell-v1-header-nav_globalnav-list"> <li class="sb-appshell-v1-header-nav_globalnav-item"><a href="/en/privacy/personaldata/" class="sb-appshell-v1-header-nav_globalnav-link"><span class="sb-appshell-v1-header-nav_globalnav-link-inner">Our Response and Policy</span></a></li> <li class="sb-appshell-v1-header-nav_globalnav-item"><a href="/en/privacy/management/procedure/" class="sb-appshell-v1-header-nav_globalnav-link"><span class="sb-appshell-v1-header-nav_globalnav-link-inner">Customer Consultation Service</span></a></li> </ul> </div> <div class="sb-appshell-v1-header-nav_megadropdown _ga_area_category_nav"> <div class="sb-appshell-v1-header-nav_megadropdown-view"> <div class="sb-appshell-v1-header-nav_megadropdown-view-inner"> <div class="sb-appshell-v1-header-nav_megadropdown-header"> <div class="sb-appshell-v1-header-nav_megadropdown-header-inner"> <div id="sb-appshell-v1-header-nav_megadropdown-header-search" class="sb-appshell-v1-header-nav_megadropdown-header-search"> <form class="sb-appshell-v1-header-nav_megadropdown-header-search-form" name="search_form" action="/search_result/"> <div class="sb-appshell-v1-header-nav_megadropdown-header-search-form-data"> <input class="sb-appshell-v1-header-nav_megadropdown-header-search-form-text" type="text" name="kw" placeholder="" autocomplete="off"> <input type="hidden" name="ca" value="GROUP"> <input type="hidden" name="a" value="SiteSearch"> <input type="hidden" name="corpId" value="atc130008"> <button type="submit" class="sb-appshell-v1-header-nav_megadropdown-header-search-form-submit">検索</button> </div> </form> </div> <button class="sb-appshell-v1-header-nav_megadropdown-header-close-button">Close</button> </div> </div> <div class="sb-appshell-v1-header-nav_megadropdown-contents"> <div class="sb-appshell-v1-header-nav_megadropdown-category-item" data-sb-megadropdown-category="/en/privacy/personaldata/"> <div class="sb-appshell-v1-header-nav_megadropdown-lv3-header"> <div class="sb-appshell-v1-header-nav_megadropdown-lv3-header-link"><a href="/en/privacy/personaldata/" class="sb-appshell-v1-header-nav_megadropdown-lv3-header-link-text">Our Response and Policy TOP</a></div> </div> <div class="sb-appshell-v1-header-nav_megadropdown-lv3-section"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4"> <ul class="sb-appshell-v1-header-nav_megadropdown-lv4-list"> <li class="sb-appshell-v1-header-nav_megadropdown-lv4-item"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4-link-container"><a href="/en/privacy/personaldata/about/" class="sb-appshell-v1-header-nav_megadropdown-lv4-link">Definition of Personal Data</a></div> </li> <li class="sb-appshell-v1-header-nav_megadropdown-lv4-item"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4-link-container"><a href="/en/privacy/personaldata/utilization/data-anonymization/" class="sb-appshell-v1-header-nav_megadropdown-lv4-link">Handling Data Policy</a></div> </li> <li class="sb-appshell-v1-header-nav_megadropdown-lv4-item"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4-link-container"><a href="/en/privacy/personaldata/utilization/ads/" class="sb-appshell-v1-header-nav_megadropdown-lv4-link">Policy on the Use of Targeted Advertising</a></div> </li> <li class="sb-appshell-v1-header-nav_megadropdown-lv4-item"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4-link-container"><a href="/en/privacy/personaldata/data-protection/data-security/" class="sb-appshell-v1-header-nav_megadropdown-lv4-link">Personal Data Protection Policy</a></div> </li> <li class="sb-appshell-v1-header-nav_megadropdown-lv4-item"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4-link-container"><a href="/en/privacy/contact/sb-policy/" class="sb-appshell-v1-header-nav_megadropdown-lv4-link">Privacy Policy</a></div> </li> <li class="sb-appshell-v1-header-nav_megadropdown-lv4-item"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4-link-container"><a href="/en/privacy/contact/partner-offer/" class="sb-appshell-v1-header-nav_megadropdown-lv4-link">Provision for the Third-party</a></div> </li> <li class="sb-appshell-v1-header-nav_megadropdown-lv4-item"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4-link-container"><a href="/en/privacy/contact/group-offer/" class="sb-appshell-v1-header-nav_megadropdown-lv4-link">Shared Use with Group Companies</a></div> </li> <li class="sb-appshell-v1-header-nav_megadropdown-lv4-item"> <div class="sb-appshell-v1-header-nav_megadropdown-lv4-link-container"><a href="/en/privacy/contact/overseas-offer/" class="sb-appshell-v1-header-nav_megadropdown-lv4-link">Outsourcing in Overseas</a></div> </li> </ul> </div> </div> </div> </div> <div class="sb-appshell-v1-header-nav_megadropdown-footer"> </div> </div> </div> </div> </nav> </header> <nav id="sb-appshell-v1-world-menu" class="sb-appshell-v1-world-menu _ga_area_world_nav"> <div class="sb-appshell-v1-world-menu_view"> <p class="sb-appshell-v1-world-menu_title">Please choose the service you want to know</p> <div class="sb-appshell-v1-world-menu_list"> <ul class="sb-appshell-v1-world-menu_list-lv1"> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/en/mobile/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-mobile"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">Mobile</span> </a> </li> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/en/internet/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-internet"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">Internet</span> </a> </li> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/en/energy/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-energy"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">Energy</span> </a> </li> </ul> <ul class="sb-appshell-v1-world-menu_list-lv1"> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/en/biz/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-biz"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">Business</span> </a> </li> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/en/corp/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-corp"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">About Us</span> </a> </li> </ul> </div> </div> </nav> </div> </div> <div id="sb-appshell-v1-container" class="sb-appshell-v1-container"> <div id="sb-appshell-v1-contents" class="sb-appshell-v1-contents">   <div class="sb-appshell-v1-header-breadcrumbs" id="sb-appshell-v1-header-breadcrumbs"> <div class="sb-appshell-v1-header-breadcrumbs_inner"> <ol class="sb-appshell-v1-header-breadcrumbs_list topicpath"> <li class="sb-appshell-v1-header-breadcrumbs_item sb-appshell-v1-header-breadcrumbs_item-home"> <a class="sb-appshell-v1-header-breadcrumbs_item-link" href="/en/">Home</a> </li> <li class="sb-appshell-v1-header-breadcrumbs_item"> <span class="sb-appshell-v1-header-breadcrumbs_item-current">Privacy Center</span> </li> </ol> <div class="sb-appshell-v1-header-breadcrumbs-utility"> <div class="sb-appshell-v1-header-breadcrumbs-utility_button"> <a href="/privacy" class="sb-appshell-v1-header-breadcrumbs-utility_button-english"> <span class="sb-appshell-v1-header-breadcrumbs-utility_button-inner">JAPANESE</span> </a> </div> </div> </div>  </div>  <div class="priv-main-01"> <div class="priv-heading-01"> <div class="priv-heading-01-top"> <h1 class="priv-heading-01-title">Privacy Center</h1> <div class="priv-heading-01-image"> <img src="/en/privacy/set/data/top/img/shared/img-main.png" class="priv-image-01"> </div> </div> <div class="priv-heading-01-bottom"> <p class="priv-heading-01-text">SoftBank offers you a more convenient and comfortable lifestyle while using your personal data appropriately in various situations. In the Privacy Center, we explain how we acquire, use and protect customer information.</p> <section class="page-priv-layout-01"> <h2 class="page-priv-layout-01-title">Action Guidelines</h2> <div class="page-priv-layout-01-image"> <img src="/en/privacy/set/data/top/img/p/img-guideline.png" class="priv-image-01" alt="Your privacy is our highest priority. 1 We respect the wishes of our customers to the greatest extent possible. 2 We explain in a manner that is easy to understand from the customer’s perspective. 3 We strictly manage our customers’ valuable data. 4 We handle personal data within proper systems. 5 We use personal data in efforts to resolve social challenges."> </div> </section> </div> </div> <div class="priv-2col-01"> <section class="priv-2col-01-item priv-layout-01"> <div class="priv-layout-01-inner priv-layout-01-bt-blue priv-bg-blue-01 page-priv-layout-02-inner"> <div class="priv-layout-01-image"> <img src="/en/privacy/set/data/top/img/shared/img-know.png" class="priv-image-01"> </div> <h2 class="priv-layout-01-title"> <p class="priv-layout-01-label">Our Response and Policy <br>Regarding the Customers’ Privacy</p> </h2> <p class="priv-layout-01-text">We explain the handling of personal data entrusted to us by our customers. You can also review SoftBank’s privacy policy and terms of service.</p> <div class="page-priv-layout-02-box"> <a href="/en/privacy/personaldata/" class="priv-btn-01">See details</a> </div> </div> </section> <section class="priv-2col-01-item priv-layout-01"> <div class="priv-layout-01-inner priv-layout-01-bt-green priv-bg-blue-01 page-priv-layout-02-inner"> <div class="priv-layout-01-image"> <img src="/en/privacy/set/data/top/img/shared/img-management.png" class="priv-image-01"> </div> <h2 class="priv-layout-01-title"> <p class="priv-layout-01-label">Personal Data<br>Customer Consultation Service</p> </h2> <p class="priv-layout-01-text">You can easily set how to use your personal data by yourself, which will lead to improved customer convenience.</p> <div class="page-priv-layout-02-box"> <a href="/en/privacy/management/procedure/" class="priv-btn-01">See details</a> </div> </div> </section> </div> <hr class="priv-hr-01"> <section class="priv-news-01" priv-js-news-accordion-pos="1"> <h2 class="priv-news-01-title">Announcements</h2> <div class="priv-news-01-inner"> <ul class="priv-news-01-list"> <li class="priv-news-01-list-item"> <a href="/en/privacy/contact/overseas-offer/" class="priv-news-01-list-link"> <span class="priv-news-01-list-date">September 9 2024</span> <p class="priv-news-01-list-text">Outsourcing to partners located in overseas updated</p> </a> </li> <li class="priv-news-01-list-item"> <a href="/en/privacy/personaldata/data-protection/data-security/" class="priv-news-01-list-link"> <span class="priv-news-01-list-date">June 17 2024</span> <p class="priv-news-01-list-text">Personal Data Protection Policy updated</p> </a> </li> <li class="priv-news-01-list-item"> <a href="" class="priv-news-01-list-link priv-news-01-list-link--disabled"> <span class="priv-news-01-list-date">March 31 2022</span> <p class="priv-news-01-list-text">Privacy Center launched</p> </a> </li> </ul> </div> </section> </div>   <div class="sb-appshell-v1-footer-breadcrumbs" id="sb-appshell-v1-footer-breadcrumbs"> <div class="sb-appshell-v1-footer-breadcrumbs_inner"> <ol class="sb-appshell-v1-footer-breadcrumbs_list" itemscope="" itemtype="https://schema.org/BreadcrumbList"> <li class="sb-appshell-v1-footer-breadcrumbs_item sb-appshell-v1-footer-breadcrumbs_item-home" itemprop="itemListElement" itemscope="" itemtype="https://schema.org/ListItem"> <a class="sb-appshell-v1-footer-breadcrumbs_item-link" href="/en/" itemscope="" itemtype="https://schema.org/WebPage" itemprop="item" itemid="/"> <span class="sb-appshell-v1-footer-breadcrumbs_item-link-page" itemprop="name">Home</span> </a> <meta itemprop="position" content=1 /> </li> <li class="sb-appshell-v1-footer-breadcrumbs_item" itemprop="itemListElement" itemscope="" itemtype="https://schema.org/ListItem"> <span class="sb-appshell-v1-footer-breadcrumbs_item-current" itemprop="name">Privacy Center</span> <link itemprop="item" href="/en/privacy/" /> <meta itemprop="position" content=2 /> </li> </ol> </div>  </div>  <aside id="sb-appshell-v1-category-footer" class="sb-appshell-v1-category-footer _ga_area_category_footer"> <div class="sb-appshell-v1-category-footer_inner"> <div id="sb-appshell-v1-category-footer_search" class="sb-appshell-v1-category-footer_search"> <form class="sb-appshell-v1-category-footer_search-form" name="search_form" action="/en/search_result/" id="bizsearchAspForm"> <div class="sb-appshell-v1-category-footer_search-form-data"> <input id="bizsearchAspQuery" class="sb-appshell-v1-category-footer_search-form-text" type="text" name="kw" placeholder="" autocomplete="off"> <input type="hidden" name="ca" value="SBM"> <input type="hidden" name="a" value="SiteSearch"> <input type="hidden" name="corpId" value="atc130008" id="bizsearchAspCorpId"> <button type="submit" class="sb-appshell-v1-category-footer_search-form-submit">Search</button> </div> </form> </div> <nav class="sb-appshell-v1-category-footer_nav"> <ul class="sb-appshell-v1-category-footer_nav-list"> <li class="sb-appshell-v1-category-footer_nav-item"> <div class="sb-appshell-v1-category-footer_nav-item-inner"><a href="/en/privacy/" class="sb-appshell-v1-category-footer_nav-link sb-appshell-v1-category-footer_nav-link-top">Privacy Center Top</a></div> <ul class="sb-appshell-v1-category-footer_nav-list"> <li class="sb-appshell-v1-category-footer_nav-item"> <div class="sb-appshell-v1-category-footer_nav-item-inner"><a href="/en/privacy/personaldata/" class="sb-appshell-v1-category-footer_nav-link">Our Response and Policy</a></div> </li> <li class="sb-appshell-v1-category-footer_nav-item"> <div class="sb-appshell-v1-category-footer_nav-item-inner"><a href="/en/privacy/management/procedure/" class="sb-appshell-v1-category-footer_nav-link">Customer Consultation Service</a></div> </li> </ul> </li> </ul> </nav> <div class="sb-appshell-v1-category-footer_support"> <div class="sb-appshell-v1-category-footer_support-list"> <a href="/en/corp/contact/" class="sb-appshell-v1-category-footer_support-link sb-appshell-v1-category-footer_support-link-contact">Inquiries from the Press</a> </div> </div> </div> </aside> </div> </div> <footer id="sb-appshell-v1-footer" class="sb-appshell-v1-footer" role="contentinfo"> <div class="sb-appshell-v1-footer_inner _ga_area_footer"> <div class="sb-appshell-v1-footer_contents-inner"> <div class="sb-appshell-v1-footer_fontsize"> <span class="sb-appshell-v1-footer_fontsize-title">Font size</span> <ol class="sb-appshell-v1-footer_fontsize-list"> <li class="sb-appshell-v1-footer_fontsize-item sb-appshell-v1-footer_fontsize-item-small"><button type="button" data-sb-fontsize="small" class="sb-appshell-v1-footer_fontsize-button sb-appshell-v1-footer_fontsize-button-small">A</button></li> <li class="sb-appshell-v1-footer_fontsize-item sb-appshell-v1-footer_fontsize-item-medium sb-appshell-v1-footer_fontsize-item--current"><button type="button" data-sb-fontsize="medium" class="sb-appshell-v1-footer_fontsize-button sb-appshell-v1-footer_fontsize-button-medium">A</button></li> <li class="sb-appshell-v1-footer_fontsize-item sb-appshell-v1-footer_fontsize-item-large"><button type="button" data-sb-fontsize="large" class="sb-appshell-v1-footer_fontsize-button sb-appshell-v1-footer_fontsize-button-large">A</button></li> </ol> </div> <div class="sb-appshell-v1-footer_logo"> <a href="/en/" class="sb-appshell-v1-footer_logo-link">Softbank</a> </div> <ul class="sb-appshell-v1-footer_utility"> <li class="sb-appshell-v1-footer_utility-item"><a href="/en/corp/aboutus/governance/security/" class="sb-appshell-v1-footer_utility-link">Information Security</a></li> <li class="sb-appshell-v1-footer_utility-item"><a href="/en/privacy/" class="sb-appshell-v1-footer_utility-link">Privacy Center</a></li> <li class="sb-appshell-v1-footer_utility-item"><a href="/en/help/sitepolicy/" class="sb-appshell-v1-footer_utility-link">Site Policy</a></li> <li class="sb-appshell-v1-footer_utility-item"><a href="/en/sitemap/" class="sb-appshell-v1-footer_utility-link">Site Map</a></li> </ul> <p class="sb-appshell-v1-footer_registration">Registration number(Telecommunications carrier):No.72</p> <p class="sb-appshell-v1-footer_copyright"><small class="sb-appshell-v1-footer_copyright-small">© SoftBank Corp. All Rights Reserved.</small></p> </div> </div> </footer> </div>  <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-BMSW" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script> try{ if (navigator.appVersion.toLowerCase().indexOf("msie 6.")==-1) { (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-BMSW'); } }catch(e){ } </script>  </body> </html>

CINXE.COM

Privacy Center | SoftBank