How Can I Generate a Report of every Transaction Activity on My Smart Account (SA) within Smart License Manager (SSM)?

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class="updatedDate"><span>Updated:</span>November 14, 2024</div> <div class="documentId"><span>Document ID:</span>LIC220891</div> </div> <div class="disclaimers support"> <div class="disclaimerButtons"> <div class="aboutBias"> <button aria-expanded="false" >Bias-Free Language</button> </div> </div> <div class="biasfreeContent panel"> <h3>Bias-Free Language</h3> <p>The documentation set for this product strives to use bias-free language. 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Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. <a href="https://www.cisco.com/c/en/us/about/social-justice/inclusive-language-policy.html">Learn more</a> about how Cisco is using Inclusive Language.</p> </div> </div> </div> </div> <script> jQuery(document).ready(function(){ if(jQuery("body").hasClass("cdc-eot-toc") && jQuery(".cdc-eot-toc").find(".DocumentHistory").length > 0){ jQuery(".cdc-eot-toc .seeRevisions").show(); if(jQuery(window).width() >= 768){ jQuery(".cdc-eot-toc .updatedDate").nextAll(".bullet").show(); } }else{ jQuery(".cdc-eot-toc .infobar .bullet").hide(); jQuery(".cdc-eot-toc .seeRevisions"); jQuery(".cdc-eot-toc .updatedDate"); } }) </script> <script src="/etc/designs/cdc/fw/clientlibs/granite-utils.min.js"></script> <script> if (window.cdc === "undefined") window.cdc={}; if (typeof cdc.rc === "undefined") cdc.rc={}; // initialize dictionary for i18n cdc.util.ensureNamespace("cdc.rc"); cdc.rc.eotkeys = { showOnly5Products : "Show Only 5 Products", showAllRowsProducts : "Show All nRows Products", supportCommunityUrl : "https://community.cisco.com/t5/technology-and-support/ct-p/technology-support", supportCommunity : "Cisco Community", thankYou : "Thank You", viewersAlso : "Customers Also Viewed", show : "Show", more : "More", showOnly3Documents: "Show Only 3 Documents" }; </script> <div id="eot-doc-wrapper"> <div class="lia-message-template-summary-zone"><div id="tg-body"><div id="support-toc"><h2>Contents</h2></div><div class="lia-message-template-content-zone"><p><span><strong>For External Customer / Partner Use Only:</strong></span><span> These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (</span><a href="https://www.cisco.com/go/scm" target="_blank" rel="noopener nofollow noreferrer"><span>https://www.cisco.com/go/scm</span></a><span>) to help resolve. <br /></span></p><p class="ovp-video-iframe" style="text-align: left;" title="Generate a report of transaction activity on SA within SLM?" alt="Generate a report of transaction activity on SA within SLM?" aria-label="Generate a report of transaction activity on SA within SLM?"><object width="624px" height="350px" data="https://players.brightcove.net/1384193102001/SylXkiJb_default/index.html?videoId=6326851172112" title="Generate a report of transaction activity on SA within SLM?" allowfullscreen="allowfullscreen" webkitallowfullscreen="webkitallowfullscreen" mozallowfullscreen="mozallowfullscreen" data-mce-fragment="1" alt="Generate a report of transaction activity on SA within SLM?" aria-label="Generate a report of transaction activity on SA within SLM?"></object></p><p><br />Before you start, ensure that you have:</p><ul> <li>Active Cisco.com account</li> <li>User must have access to Smart Account (SA)/Virtual Account(VA)</li> </ul><p><br />Step 1: Go to <a href="https://software.cisco.com/" target="_blank" rel="noopener nofollow noreferrer">Cisco Software Central</a> and log in with your cisco.com credentials.</p><p>Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.</p><p>Step 3: Click on the Manage licenses under the Smart Software Manager section.</p><p>Step 4: Click on the Activity tab in the menu bar.</p><p>Step 5: Select the License Transactions tab.<br />Step 6: Click on the Export icon.</p><p>Step 7: The file downloads.</p><p>Step 8: The file can be opened or saved after the download is complete.</p><p><span><strong><br />Troubleshooting</strong></span><span>:</span></p><ol> <li>I cannot see all transactions in the report. If licenses are missing, it is likely an access issue. You need access to the Virtual Account and Smart Account for every license you want to appear in the report. Please reach out to the Smart Account Admin to check your access level</li> </ol><p><span><br />If you experience an issue with this process, that you cannot address, please open a Licensing case at </span><a href="https://mycase.cloudapps.cisco.com/case?swl" target="_blank" rel="noopener nofollow noreferrer">Support Case Manager (SCM)</a> <span>using Software Licensing option. </span></p><p><span><br />For feedback on the content of this document, please submit </span><a href="https://app.smartsheet.com/b/form/b4046460ebdf4287bba6c3de30bd39b9" target="_blank" rel="noopener nofollow noreferrer"><span>here</span></a><span>.</span></p></div></div></div><link rel="stylesheet" type="text/css" href="https://www.cisco.com/etc/designs/cdc/transformation/support-responsive.css"/> <style type="text/css"> td {border:1px solid black;} table {border:1px solid black;} </style> <cdc:do action="com.cisco.wem.framework.service.command.eotcontent.EOTResponsiveContent@5f1233d6" returnTypedAs="eotResponsiveContainerVo" id="eotResponsiveContainerVo" /> <div class="row full visitedlinks" style="padding: 0px; margin:0px"> <div class="col full" >  <div id="eot-revision-history"> <h3>Revision History</h3> <div style="overflow-x: auto;"> <table border="1" id="erh-table"> <tbody> <tr> <th>Revision</th> <th>Publish Date</th> <th>Comments</th> </tr>  <tr class="published"> <td><div align="center">3.0</div></td> <td><div align="center">14-Nov-2024</div></td> <td><div align="left">Text Update</div></td> </tr> <tr class="published"> <td><div align="center">2.0</div></td> <td><div align="center">23-Apr-2024</div></td> <td><div align="left">Video Relocation Update</div></td> </tr> <tr class="published"> <td><div align="center">1.0</div></td> <td><div align="center">15-Sep-2023</div></td> <td><div align="left">Initial Release</div></td> </tr> </tbody> </table> </div> </div> </div> </div> </div> <script> if (window.cdc === undefined) { cdc = {}; } if (cdc.eot === undefined) { cdc.eot = {}; } cdc.eot.isEot = true; cdc.eot.isToc = false; jQuery(document).ready(function () { if (jQuery('.unpublished').length > 0) { let lastRel = "1.0"; if (jQuery('.published').length > 0) { lastRel = Number(jQuery('.published td')[0].innerText) + 1 + ".0"; } jQuery('.preview_revision').text(lastRel); } const linkItemsLen = jQuery("#eot-doc-wrapper link[rel='stylesheet']").length; function addNewTocStyleSheet() { const fileName = "/etc/designs/cdc/transformation/wemdcmt_responsive.css", linkElement = `<link rel="stylesheet" href="" type="text/css" />`; document.head.append(linkElement); } if (cdc.eot.isToc && !linkItemsLen) { addNewTocStyleSheet(); } else if (cdc.eot.isEot) { jQuery("#eot-doc-wrapper link[rel='stylesheet']").each(function () { const linkTag = jQuery(this), hrefVal = jQuery(linkTag).attr("href"); if (hrefVal != undefined && hrefVal.indexOf("support-responsive.css") == -1 && hrefVal.indexOf("_responsive.css") == -1) { let fileName = hrefVal.substr(hrefVal.lastIndexOf("/") + 1, hrefVal.length).split(".css")[0]; const filePath = "/etc/designs/cdc/transformation/"; if (fileName == "ccimr") { fileName = "techdocs_responsive"; } else if (fileName == "support-docs") { fileName = "support-responsive"; } else if (fileName == "framework") { fileName = "responsiveframework"; } else if (fileName == "dcmt") { fileName = "wemdcmt_responsive"; } else if (fileName == "techdocs_85_11_word") { fileName = "techdocs_85_11_word"; if (cdc.eot.isToc) { addNewTocStyleSheet(); } } else { fileName += "_responsive"; } jQuery(linkTag).attr("href", filePath + fileName + ".css"); } if (hrefVal.indexOf("support-responsive.css") > -1) { jQuery(linkTag).attr("href", "/etc/designs/cdc/transformation/support-responsive.css"); } }); jQuery("#eot-doc-wrapper > table").wrap("<div></div>"); jQuery("#eot-doc-wrapper table:not('.olh_note')").parent().css({ overflowX: "auto" }); } }); </script> </div> <div class="col narrow-v2"> <div class="rightRailComponent base-blowout"> <div class="eotPersonalization"> <section id="eotSupportCampaign"></section> </div>   <div> <div class="tac-image"> <script type="text/javascript"> document.getElementsByClassName('tac-image')[0].parentElement.style.display="none"; </script> </div> </div> <div class="showComponent"> <div class="eot-authors"> <h3 class="eot-authors-heading">Contributed by</h3> <ul> <li><div class="eot-authors-name">Licensing Operations</div><div class="eot-authors-org"></div></li> </ul> </div> </div>  <div class="eot-feedback-container"> <div class="eot-feedback"> <h3>Was this Document Helpful?</h3> <span class="eot-feedback-btnwrap"> <button class="eot-feedback-btn eot-feedback-btn-yes" aria-label="Was this Document Helpful?? 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How Can I Generate a Report of every Transaction Activity on My Smart Account (SA) within Smart License Manager (SSM)? - Cisco