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a{color:#000000!Important}.et_mobile_menu{background-color:#fde09b!Important}.et_mobile_menu{border-color:#ffffff00!Important}.mobile_menu_bar:before{color:#ca8d03!Important}.main_title{display:none!important}.et-fixed-header #top-menu li.current-menu-item>a,.et-fixed-header #top-menu li.current_page_item>a{color:#000000!important}</style></head> <body class="page-template-default page page-id-130 cookies-not-set et_pb_button_helper_class et_fixed_nav et_show_nav et_hide_mobile_logo et_primary_nav_dropdown_animation_fade et_secondary_nav_dropdown_animation_fade et_header_style_left et_pb_footer_columns3 et_cover_background et_pb_gutter windows et_pb_gutters3 et_pb_pagebuilder_layout et_smooth_scroll et_no_sidebar et_divi_theme et-db">  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WBVT83FF" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <div id="page-container"> <header id="main-header" data-height-onload="55"> <div class="container clearfix et_menu_container"> <div class="logo_container"> <span class="logo_helper"></span> <a href="https://sawilsons.com/"> <picture id="logo" data-height-percentage="100"> <source type="image/webp" srcset="https://sawilsons.com/wp-content/uploads/2016/11/logo.png.webp"/> <img src="https://sawilsons.com/wp-content/uploads/2016/11/logo.png" width="150" height="152" alt="S.A. Wilson's Gold Roast Coffee" data-height-percentage="100"/> </picture> </a> </div> <div id="et-top-navigation" data-height="55" data-fixed-height="40"> <nav id="top-menu-nav"> <ul id="top-menu" class="nav"><li id="menu-item-3481" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3481"><a href="https://worldcart.sawilsons.com/gold-roast-coffee/">Gold Roast Coffee</a></li> <li id="menu-item-3480" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3480"><a href="https://worldcart.sawilsons.com/accessories/">Accessories</a></li> <li id="menu-item-3479" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3479"><a href="https://worldcart.sawilsons.com/starter-kits/">Starter Kits</a></li> <li id="menu-item-3475" class="menu_cta menu-item menu-item-type-custom menu-item-object-custom menu-item-3475"><a href="https://worldcart.sawilsons.com/" title="Order Now!"><strong>Order Now</strong></a></li> </ul> </nav> <div id="et_mobile_nav_menu"> <div class="mobile_nav closed"> <span class="select_page">Select Page</span> <span class="mobile_menu_bar mobile_menu_bar_toggle"></span> </div> </div> </div>  </div>  </header>  <div id="et-main-area"> <div id="main-content"> <article id="post-130" class="post-130 page type-page status-publish has-post-thumbnail hentry"> <div class="entry-content"> <div class="et-l et-l--post"> <div class="et_builder_inner_content et_pb_gutters3"> <div class="et_pb_section et_pb_section_0 et_section_regular" > <div class="et_pb_row et_pb_row_0 et_hover_enabled"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner" data-et-multi-view="{"schema":{"content":{"desktop":"<h1>Frequently Asked Questions<\/h1>","tablet":"<h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1>"}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true"><h1>Frequently Asked Questions</h1></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_1 et_section_regular" > <div class="et_pb_row et_pb_row_1"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_1 et_hover_enabled et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner" data-et-multi-view="{"schema":{"content":{"desktop":"<h3>Gold Roast Coffee<\/h3>","tablet":"<h2 style=\"text-align: center;\"><strong>Gold Roast Coffee<\/strong><\/h2>"}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true"><h3>Gold Roast Coffee</h3></div> </div> </div> </div><div class="et_pb_with_border et_pb_row et_pb_row_2 et_pb_equal_columns et_pb_gutters2"> <div class="et_pb_column et_pb_column_1_2 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_toggle et_pb_toggle_0 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">Are there any additives or fillers in the coffee?</h4> <div class="et_pb_toggle_content clearfix"><p>All our Gold Roast Coffee is 100% organic coffee. There are no additives and there are no fillers used.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_1 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">How should I store the coffee?</h4> <div class="et_pb_toggle_content clearfix"><p>For the best results, you should store the coffee in an air tight container in a cool, dry and dark place.</p> <p>It is not necessary to store the coffee in the refrigerator or freezer, but it will not harm it to do so.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_2 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">Should I buy whole bean or ground coffee?</h4> <div class="et_pb_toggle_content clearfix">We would suggest that you have us grind the coffee for you.</p> <p>The roasting process that the beans go through leaves them very, very hard and this makes is almost impossible for a normal household grinder to grind the beans.</p> <p>We have also done tests on the ground coffee and have found that it loses none of its prime elements, even after being stored for up to eight months.</p> <p>Buying the coffee already ground doesn鈥檛 cost any more and is one less thing to worry about!</div> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_3 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_toggle et_pb_toggle_3 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">Why doesn't it look like regular coffee?</h4> <div class="et_pb_toggle_content clearfix"><p>The difference between regular drinking coffee and our Gold Roast Coffee is the source country of the coffee beans and the roasting process.</p> <p>We blend over 7 different beans and use a special infusion process that optimizes the key elements in the coffee, caffeine and palemtic acid. This produces an enhanced blend made with your health in mind.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_4 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">Why does the coffee sometimes turn green?</h4> <div class="et_pb_toggle_content clearfix"><p>Coffee beans before they are roasted are naturally green in color.</p> <p>Because of our unique method of processing the coffee, we do not burn out all of that green color. The dark color of normally roasted beans is caused by the beans being burnt in the roasting process. Unfortunately this also burns out much of the very things we are looking for in a good enema coffee!</p> <p>In some cases a batch of Gold Roast Coffee will have a naturally occurring higher level of Chlorogenic Acid which our process did not burn out. While this will turn the coffee a darker green it is quite good for you</p> <p>Here is a brief description for Chlorogenic Acid taken from <a href="https://www.sciencedirect.com/search?qs=Chlorogenic%20Acid">ScienceDirect.com</a></p> <p>“Chlorogenic acid, the ester of caffeic acid with quinic acid, is found in high concentrations in coffee. Chlorogenic acid and its related compounds exhibit activities in extensive biological profiles such as antidiabetic effect, DNA protective effect, and neuroprotective effect. Moreover, chlorogenic acid also shows inhibitory activity against hepatitis B virus (HBV) in vivo and in vitro. As an antioxidant, chlorogenic acid and its hydrolysates also possess liver protectionactivity and suppress carcinogenesis, which may also contribute to the therapeutic action toward chronic HBV infection. In addition, three isoforms of chlorogenic acid derived from traditional Chinese medicine show potent suppressive effect on HBV.”</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_5 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">How do I prepare a coffee blend?</h4> <div class="et_pb_toggle_content clearfix"><p>The following is a basic coffee blend recipe. In a non-aluminum pot or saucepan:</p> <p>– empty 4 cups of filtered or distilled water<br />– 3 rounded tablespoons of organic coffee (finely ground), not instant</p> <p>Stir the coffee to make sure all is mixed in the water, then bring to a boil and boil for 3 to 5 minutes, stirring occasionally.</p> <p>Reduce heat and cover pot or saucepan with lid and let simmer for 15 to 20 minutes.</p> <p>Remove from stove element and let coffee cool down to room temperature.</p> <p>Strain coffee through a fine sieve* to remove as many coffee grinds as possible.</p> <p>Because of the boiling process, some of the water may have evaporated, add plain filtered water or distilled water to the coffee to bring it up to 4 full cups.</p> <p>*Please avoid using a paper or cloth filter to strain your coffee as it removes much more than the grounds, much of the prime elements such as cafestol will be lost by using cloth or paper.</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_2 et_section_regular" > <div class="et_pb_row et_pb_row_3"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_4 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_2 et_hover_enabled et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner" data-et-multi-view="{"schema":{"content":{"desktop":"<h3>Shipping and Orders<\/h3>","tablet":"<h2 style=\"text-align: center;\"><strong>Shipping and Orders<\/strong><\/h2>"}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true"><h3>Shipping and Orders</h3></div> </div> </div> </div><div class="et_pb_with_border et_pb_row et_pb_row_4 et_pb_equal_columns et_pb_gutters2"> <div class="et_pb_column et_pb_column_1_2 et_pb_column_5 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_toggle et_pb_toggle_6 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">Can I order coffee over the phone?</h4> <div class="et_pb_toggle_content clearfix"><p>Absolutely! You can call us to order at 1-289-634-3311 or Toll Free at 1-866-266-4066. Please have your Visa or Mastercard ready.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_7 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">How will I receive my order?</h4> <div class="et_pb_toggle_content clearfix"><p>S.A.Wilson鈥檚 uses UPS to ship orders. Please include the physical shipping address, contact telephone number, email and any apartment buzzer codes or delivery details with your order. This will help to ensure accurate and efficient delivery.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_8 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">How can I track my order?</h4> <div class="et_pb_toggle_content clearfix"><p>You will receive a UPS tracking number by email once your order has shipped. Please visit UPS.com and enter your tracking number to view its progress.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_9 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">When can I expect my order to arrive?</h4> <div class="et_pb_toggle_content clearfix"><p>When your order will arrive depends on your location. Generally standard shipping will take 3 to 7 business days. This is a guideline however and with standard shipping there are no guarantees in regards to delivery times.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_10 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">What do I do if my order is lost?</h4> <div class="et_pb_toggle_content clearfix"><p>Orders that have been reported delayed and have not been delivered after 10 business days are considered lost. Please let us know and we will contact UPS and start an investigation into your missing order.</p></div> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_6 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_toggle et_pb_toggle_11 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">How are shipping rates calculated?</h4> <div class="et_pb_toggle_content clearfix"><p>Shipping cost is determined by weight and location. S.A. Wilson鈥檚 adheres to the pricing structure and shipping policies set by UPS.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_12 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">What if my tracking number is invalid?</h4> <div class="et_pb_toggle_content clearfix"><p>When you receive your email indicating that your order has shipped, you will occasionally need to wait until the following day to track your order. Until your order has been scanned and is in transit you may not be unable to track your order. If after 24 hours from receiving your tracking number you are still unable to view your orders progress, please contact us and we will look into it for you.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_13 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">What do I do if my order is delayed? </h4> <div class="et_pb_toggle_content clearfix"><p>Please contact us if your order has not arrived after 7 business days from the shipping date. Our customer service team can help to find out what may be causing the delay and correct the issue.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_14 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">An investigation has been opened to locate my order. What do I do now? </h4> <div class="et_pb_toggle_content clearfix"><p>We ask that customers reply to any phone calls or emails that you receive from UPS. It is a good idea to check your junk folder for missed emails during an investigation as well. UPS will conduct a follow up with you to determine whether or not your order can be located. An investigation can take up to 15 business days and failing to reply or replying late may result in a closed investigation. Once a resolution has been reached, we will contact you to update you on the status of your order. Orders that are concluded lost due to a shipping error will be reshipped or refunded. S.A. Wilson鈥檚 is not responsible for errors incurred by the customer when ordering.</p> <p>Please contact us directly with your shipping questions and concerns. Our customer service team is here to help you and will communicate with UPS on your behalf.</p></div> </div><div class="et_pb_module et_pb_toggle et_pb_toggle_15 et_hover_enabled et_pb_toggle_item et_pb_text_align_left et_pb_toggle_close"> <h4 class="et_pb_toggle_title">Refund & Return Policy</h4> <div class="et_pb_toggle_content clearfix"><p>Books and enema equipment are not returnable or refundable. All other items may be returned for a full refund within (60) sixty days from the date of purchase, less shipping and handling charges. All items must be returned in the original packaging and in a saleable condition.We are not responsible for items that are damaged while being returned. All items will be inspected upon receipt to insure the items are in good condition. If the returned items are not in the condition as described above no refund will be offered.</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_3 et_section_regular" > <div class="et_pb_row et_pb_row_5"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_7 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h1 style="text-align: center;">Can’t find the answer you are looking for? 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