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<!DOCTYPE html><html lang="en-US"><head><script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-5MRHB7J');</script><title>Internet Explorer 9, 10, and 11 (Windows) - Clearing Cache and Cookies</title><meta http-equiv="content-type" content="text/html; charset=utf-8"><meta name="description" content=""><meta name="keywords" content="KnowledgeBase, knowledge base, universities, colleges, higher education, knowledge sharing, knowledge collaboration, technical support self-service solutions"><meta name="application-name" content="University KnowledgeBase"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="canonical" href="https://kb.wisc.edu/helpdesk/page.php?id=15141"><script src="/css/common.js" type="text/javascript"></script><link rel="stylesheet" type="text/css" media="screen" href="/css/froala-editor@3.2.2/froala_style.min.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/froala-editor@3.2.2/froala_override.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/tinymce@5/content.css"><link rel="stylesheet" type="text/css" media="screen" href="/css/default_layout1.css?v=20250405"><style></style> <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.3.1/css/bootstrap.min.css"/> <link rel="stylesheet" id="ndsustyles" href="/images/group406/logo/css/kb-styles.css" /> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/flexboxgrid/6.3.1/flexboxgrid.min.css" />  <link rel="stylesheet" href="https://cdn.datatables.net/v/dt/dt-1.10.20/cr-1.5.2/r-2.2.3/sp-1.0.1/datatables.min.css" /> <style> /* Bootstrap overrides */ p { margin-top: 1em; 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} a.feedback-btn-link:hover, button.feedback-btn-link:hover, .doc-info .boxlink:hover { background-color: #000; border-color: inherit; color: #fff; } /* Code formatting requested from Nick Dusek */ pre { color: #000000; background-color: #e8e8e8; padding: 0.5em; font-size: 0.9rem; border-radius: 0.5em; } code { color: #000000; }</style><link rel="stylesheet" type="text/css" media="screen" href="/css/uw-buttons.css"><link rel="stylesheet" type="text/css" media="print" href="/css/print.css"></head><body><h1 class="hidden">Internet Explorer 9, 10, and 11 (Windows) - Clearing Cache and Cookies</h1><noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5MRHB7J" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><div id="skip-nav"><a href="#maincontent">Skip navigation</a></div><div id="body-container"><header role="banner"><div id="top-links"><div class="section group top"><div class="col span_top_1_of_3"><span class="hidden">Internet Explorer 9, 10, and 11 (Windows) - Clearing Cache and Cookies</span></div><div class="col span_top_2_of_3"><div id="top-left-links"><ul><li class="first"><a href="https://www.ndsu.edu/">North Dakota State University</a></li></ul></div></div><div class="col span_top_3_of_3"><div id="top-right-links"><ul><li class="first"><a href="https://www.ndsu.edu/about/">About</a></li><li><a href="https://www.ndsu.edu/academics/">Academics</a></li><li><a href="https://www.ndsu.edu/admission/">Admission</a></li><li><a href="https://kb.ndsu.edu/internal">Internal Login</a></li></ul></div></div></div></div><div id="logo-search"><div class="section group logo-search"><div class="col span_logo-search_1_of_2"><div id="group-logo"><a href="./"><span class="group-name">Knowledge Base</span></a></div></div><div class="col span_logo-search_2_of_2"><div id="search-form" class="upper" role="search"><form accept-charset="UTF-8" method="get" action="search.php" title="Search"><span id="resultc" role="status" aria-live="polite"></span><br><label for="q" class="hidden">Search term</label><input class="inputBox" id="q" type="text" name="q" placeholder="Search the KB..." value="" size="36" maxlength="140" onkeyup="resultC(this.value)" aria-controls="resultc" aria-autocomplete="both" > <input class="search" type="submit" value="SEARCH"></form></div><script>if(document.getElementsByClassName("search")){document.getElementsByClassName("search")[0].addEventListener("click", searchBtn);}</script></div></div></div><div id="header-banner"><p>Welcome to the new Unified Knowledge Base! This site allows you to search documentation from all of our NDSU KB sites:</p> <ul> <li><a href="https://kb.ndsu.edu/aa">Academic Affairs</a></li> <li><a href="https://kb.ndsu.edu/fa">Finance and Administration</a> (coming soon)</li> <li><a href="https://kb.ndsu.edu/it">Information Technology</a></li> <li><a href="https://kb.ndsu.edu/research">Research and Creative Activity</a> (coming soon)</li> </ul></div></header><div id="container"><div id="middle-sect1"><main id="maincontent" role="main"><div id="page-content" role="article"><div class="fr-element fr-view"><h1 class="title">Internet Explorer 9, 10, and 11 (Windows) - Clearing Cache and Cookies</h1><div style="float:right;text-align:right;padding:1px;border-radius:2px;"></div><div class="doc-summary"><span class="kb-page-header"><p><div id="banner"> <table style="border: none; width: 100%;"> <tbody> <tr> <td style="border: none; width: 20%;"> <h2>Microsoft IE 11 End of Life</h2> </td> <td style="border: none; width: 80%; padding-left: 30px;"> <p>Microsoft IE 11 support for Windows 10 machines ended <strong>June 15, 2022</strong>. After that date, attempts to open IE 11 will redirect to opening in Microsoft Edge.</p> <p>More information can be found here: <span style="text-decoration: underline;"><a href="https://kb.wisc.edu/helpdesk/news.php?id=12634">Internet Explorer 11 End of Life Update</a></span></p> </td> </tr> </tbody> </table> </div> <style> div#banner { background-color: #f7f7f7; !important; border: 7px solid #C5050C; color: black; padding: 5px 15px; width: 90%; font-size: 15px; text-align: center; margin: 1rem auto; } div#banner a { color: black; } </style> </p></span>This document explains how to clear the cache and cookies in Internet Explorer 9, 10 and 11.</div><div class="doc-body"><ol> <li>Select <strong>Tools (via the Gear Icon) > Safety > Delete browsing history...</strong>. <p><strong>NOTE:</strong> You can also access this menu by holding <strong>Ctrl + Shift + Delete</strong>.</p> <p><img title="Tools, Safety, Delete browsing history..." alt="Tools, Safety, Delete browsing history..." src="/images/group1/15141/delete_browsing_history.png" width="706" height="453"></p> </li> <li>Make sure to uncheck <strong>Preserve Favorites website data</strong> and check both <strong>Temporary Internet Files</strong> and <strong>Cookies</strong> then click <strong>Delete</strong>. <p><img alt="Uncheck Preserve Favorites website data; Check both Temporary Internet Files and Cookies; > Delete" src="/images/group1/15141/ie9_delete_browsing_history.png"></p> </li> <li>You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies. <p><img alt="Confirmation" src="/images/group1/15141/ie9_confirmation.png"></p> </li> </ol> <h3>Further Troubleshooting</h3> <p>The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications such as WiscMail require a more thorough procedure. If you are still having issues, try to steps below.</p> <ul> <li><strong>Note:</strong> The F12 developer tools in Internet Explorer 11 do not include a cache menu. This process will only work for IE10 or lower.</li> </ul> <p></p> <ol> <li> <p>Close out of <strong>Internet Options</strong>. Click on <strong>Tools</strong> and select <strong>Developer Tools</strong>.</p> <p><img alt="Tools > Developer Tools" src="/images/group1/15141/dev_tools.png"></p> </li> <li> <p>In the <strong>Developer Tools</strong> window, click on <strong>Cache</strong> and select <strong>Clear Browser Cache...</strong></p> <p><img alt="Cache > Clear Browser Cache..." src="/images/group1/15141/clear_cache.png"></p> </li> <li> <p>Click <strong>Yes</strong> to confirm the clearing of the browser cache.</p> <p><img alt="Yes button" src="/images/group1/15141/confirm_clear.png" width="384" height="171"></p> </li> </ol><div class="kb-page-see-also"><h3>See Also</h3><ul><li><a href="page.php?id=12313">Internet Explorer 7 (Windows) - Clearing Cache and Cookies</a></li><li><a href="page.php?id=12315">Internet Explorer 6 (Windows) - Clearing Cache and Cookies</a></li><li><a href="page.php?id=12384">Clearing Browser Cache and Cookies</a></li></ul></div></div></div></div><br style="clear:both;"><hr class="kbhr1"><div class="doc-info"><div class="doc-attr keywords"><div class="doc-attr-name">Keywords:</div><div class="doc-attr-value"><span id="kb-page-keywords">internet explorer 9 ie ie9 clear clearing remove removing cache cookies reset ie10 10 ie11 11 Fix Fixing</span>  <span id="suggestk-button"><button class="feedback-btn-link" onclick="suggestK(15141,'Internet+Explorer+9%2C+10%2C+and+11+%28Windows%29+-+Clearing+Cache+and+Cookies','internet+explorer+9+ie+ie9+clear+clearing+remove+removing+cache+cookies+reset+ie10+10+ie11+11+Fix+Fixing');">Suggest keywords</button></span><div id="suggestk" aria-expanded="false" style="clear:both; float:left; width:50%;"></div><div id="ks-thank-you" role="status" aria-live="polite" aria-hidden="true" tabindex="-1" style="display:none;">We appreciate your suggestion. Thank you!</div></div></div><div class="doc-attr id"><div class="doc-attr-name">Doc ID:</div><div class="doc-attr-value">15141</div></div><div class="doc-attr owner"><div class="doc-attr-name">Owned by:</div><div class="doc-attr-value"><span class="doc-attr-value-owner-name">Help Desk KB Team in </span>DoIT Help Desk</div></div><div class="doc-attr created"><div class="doc-attr-name">Created:</div><div class="doc-attr-value">2010-09-26</div></div><div class="doc-attr updated"><div class="doc-attr-name">Updated:</div><div class="doc-attr-value">2025-03-13</div></div><div class="doc-attr sites"><div class="doc-attr-name">Sites:</div><div class="doc-attr-value">Chippewa Valley Technical College, DoIT Help Desk, Fox Valley Technical College, Michigan State University Demo, NDSU IT Knowledge Base, University of Illinois Engineering IT, University of Illinois Extension KB, University of Illinois School of Chemical Sciences, University of Illinois System, University of Illinois Technology Services, University of Maryland Engineering IT, UW Stout, UW System Administration DLE</div></div><div class="doc-attr feedback"><div class="doc-attr-value"><input type="hidden" id="did" value="15141"><span id="vote-yes"><input type="button" id="helpfulBtn" class="feedback-btn-yes" value="Helpful"></span> <span id="count-yes">256</span>   <span id="vote-no"><input type="button" id="unhelpfulBtn" class="feedback-btn-no" value="Unhelpful"></span> <span id="count-no">227</span>   <script>if(document.getElementById("helpfulBtn")){document.getElementById("helpfulBtn").addEventListener("click", yesVote);}if(document.getElementById("unhelpfulBtn")){document.getElementById("unhelpfulBtn").addEventListener("click", noVote);}</script> <span class="doc-comment"><a class="feedback-btn-link" href="feedback.php?action=2&help=comment&id=15141">Comment</a></span> <span class="suggest-doc3"><a class="feedback-btn-link" href="feedback.php?action=2&help=suggest&id=15141">Suggest new doc</a></span><span id="feedback-thank-you"></span></div></div></div></main></div><footer><div id="copyright" role="contentinfo"><div style="text-align:left;max-width:1150px;margin-left:auto;margin-right:auto;"> <p>1340 Administration Ave., Fargo, ND 58102<br> Mailing address: PO Box 6050, Fargo, ND 58108-6050</p> </address> <a href="https://www.ndsu.edu/about">About NDSU</a> <p>North Dakota State University is an equal opportunity, affirmative action institution.<br> Contact NDSU at <a href="tel:7012318011" aria-label="7 0 1. 2 3 1. 8 0 1 1" class="phone-link">(701) 231-8011</a><br> <a class="d-print-none" href="https://www.ndsu.edu/privacy/">Privacy Statement</a> </p> </div><br><div id="view-toggle"><p><a href="internal/">Sign in</a><br></p></div></div></footer></div></div><script src="/cssjs/kb-collapsing-modules.js" type="text/javascript"></script><script type="text/javascript" src="/cssjs/kb-doc-collapsing-panels.js"></script><script>if(document.getElementsByTagName("a")){let els=document.getElementsByTagName("a");for(let i=0;i<els.length;i++){els[i].addEventListener("click", lnks);}}</script></body></html>