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Centre de services, centre d'assistance, ITSM : quelle différence ?
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stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Développeurs <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Product Owners <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Professionnels de l'informatique <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Équipes métier <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Équipes de direction <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <div class="dropdown-content" id="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> <button class="tab-button active" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-d3062495-a1fa-455d-af4a-1deb514d7223" data-event="clicked" data-uuid="d3062495-a1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > En vedette </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-event="clicked" data-uuid="e0500fdf-b1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Développeurs </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-event="clicked" data-uuid="c014fb24-37-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Product Owners </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-event="clicked" data-uuid="3d19a5a4-95-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Professionnels de l'informatique </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-event="clicked" data-uuid="e3ef4fba-ad-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Équipes métier </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-event="clicked" data-uuid="7d0e41e0-83-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Équipes de direction </button> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/fr/software" data-event="clicked" data-uuid="7d0e41e0-83" data-event-component="linkButton" data-event-container="globalNav-tab-link-in-dropdown" data-schema-version="1" > Voir tous les produits </a> </div> </div> <div class="tab-content-area globalNav cols-6"> <div id="tab-d3062495-a1fa-455d-af4a-1deb514d7223" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> En vedette </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="866c24d9-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a15115f1" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="561b5cff-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c58719b2" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="94838acb-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="402ab225" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between hide-all component--block" style="margin:4px 0;padding:0;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="1cf0174b-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="6069d7e9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/rovo" class="component--block__link" data-event="clicked" data-uuid="154e84e5-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1a28c744" alt="Icône Rovo" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/k5xhw8hpqxghzb55nfktt4/logo-light_Rovo_mark_brand_RGB.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rovo <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Libérez tout le potentiel des connaissances de votre entreprise</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="44176d6a-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="61053761" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="a182ac56-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="659f8f31" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="50063449-6b" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="58aaa51d" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="6ee54a1e-1e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="e12ac81c" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e0500fdf-b128-45d6-93b4-b062a202b657" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Développeurs </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="676acbb3-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="29306f11" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/bitbucket" class="component--block__link" data-event="clicked" data-uuid="c33432cf-d2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="04091352" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Bitbucket.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bitbucket </h3> <p>Dépôts de code collaboratifs</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="b189cc6c-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="461b52ba" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Product Owners </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="290c4dc3-76" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a76bb88f" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="6ce391a6-10" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="50f44221" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="b6e816c2-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="38733354" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Professionnels de l'informatique </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="1c45f049-49" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="74cb2c5b" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="923a9b01-40" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="cd74c518" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes métier </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="13474f83-26" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1ef222e7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="4b6d0074-94" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="5dc02e14" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component alignContentStretch alignItemsStretch justifyStart noWrap no s0 between component--block" style="margin:4px 0;padding:0;:;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="05036e06-dd" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="f5faeacd" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="c3dcae40-95" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="4d83dea7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-7d0e41e0-832f-4327-9102-52887f676ce2" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes de direction </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="3c258fc0-fc" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a891fdc9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="https://loom.com" class="component--block__link" data-event="clicked" data-uuid="21331073-0f" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="3bbb9fed" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="b30cd095-78" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3942edb" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/align" class="component--block__link" data-event="clicked" data-uuid="e177e36d-f2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3d49c45" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Align.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Align </h3> <p>Planification et valeur du travail à l'échelle de l'entreprise</p> </div> </div> </a> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 13.9134 8.08702 13.772C8.08702 13.6306 8.0591 13.4905 8.00485 13.3599C7.9506 13.2292 7.87109 13.1105 7.77087 13.0106L3.68091 8.92576L14.0174 8.92576C14.3034 8.92576 14.5777 8.8123 14.7799 8.61033C14.9821 8.40837 15.0957 8.13444 15.0957 7.84882C15.0957 7.5632 14.9821 7.28927 14.7799 7.08731C14.5777 6.88534 14.3034 6.77188 14.0174 6.77188L3.68091 6.77188L7.77087 2.68705C7.87109 2.58712 7.9506 2.46843 8.00485 2.33778C8.0591 2.20714 8.08702 2.06709 8.08702 1.92565C8.08702 1.78421 8.0591 1.64416 8.00485 1.51351C7.9506 1.38286 7.87109 1.26418 7.77087 1.16425C7.35033 0.744243 6.6667 0.744243 6.24508 1.16425L0.315557 7.08742C0.120278 7.28171 0.00717735 7.54348 -0.00038147 7.81867V7.88005C0.00734234 8.15489 0.120439 8.41626 0.315557 8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-teams" class="nav-link globalNav has-dropdown single adg4-nav-link-teams"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-c7337bad-f071-4c96-b5a3-99d33e6c73bd" data-event="clicked" data-uuid="c7337bad-f0-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Équipes <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-c7337bad-f071-4c96-b5a3-99d33e6c73bd"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-8212b0b7-5103-48a7-8a92-ac9fbd91d1b4" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Équipes </h5> <div class="component component--block nav-three-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/fr/teams/software-development" class="component--block__link" data-event="clicked" data-uuid="f708e77a-a5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="90d05cb9" alt="" class="component__image xs-compact-bottom xs-none-top" style="width:28px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-software.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Logiciels </h3> <p>Livrez plus rapidement des logiciels innovants de haute qualité</p> </div> </div> <div class="component component--image hoverable"> <img id="38496121" alt="" class="component__image" style="width:28px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-software-hover.svg" loading="lazy" /> </div> </a> </div> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/fr/teams/marketing" class="component--block__link" data-event="clicked" data-uuid="6fe6061e-15" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="1126eb5b" alt="" class="component__image xs-none-top xs-compact-bottom" style="width:44px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-marketing.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Marketing </h3> <p>Des stratégies collaboratives pour une réussite marketing</p> </div> </div> <div class="component component--image hoverable"> <img id="663b0d9c" alt="" class="component__image" style="width:44px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-marketing-hover.svg" loading="lazy" /> </div> </a> </div> <div class="component s0 between 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</div> </div> <div class="component component--block bottom-three-col" style="margin-top:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm component--block__background neutral100 has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block col-1" style="margin:0;" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > solution </h5> </div> <div class="component component--link-button "> <a href="/fr/solutions/work-management" data-event="clicked" data-uuid="b179f79d-e5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Gestion du travail" data-label-english="Work Management" class="component__link default " > Gestion du travail </a> </div> <div class="component component--link-button "> <a href="/fr/solutions/itsm" data-event="clicked" data-uuid="5ad93cb6-9a" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="IT Service Management" data-label-english="IT Service Management" class="component__link default " > IT Service Management </a> </div> <div class="component component--link-button "> <a href="/fr/solutions/devops" data-event="clicked" data-uuid="d013113f-55" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Agile et DevOps" data-label-english="Agile & DevOps" class="component__link default " > Agile et DevOps </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Par taille d'équipe </h5> </div> <div class="component component--link-button "> <a href="/fr/enterprise" data-event="clicked" data-uuid="f56440e6-51" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Enterprise" data-label-english="Enterprise" class="component__link default " > Enterprise </a> </div> <div class="component component--link-button "> <a href="/fr/software/small-business" data-event="clicked" data-uuid="7515a7d2-b8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Petite entreprise" data-label-english="Small business" class="component__link default " > Petite entreprise </a> </div> <div class="component component--link-button "> <a href="/fr/software/startups" data-event="clicked" data-uuid="7dd4032c-05" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Start-up" data-label-english="Startup" class="component__link default " > Start-up </a> </div> <div class="component component--link-button "> <a href="/fr/teams/nonprofits" data-event="clicked" data-uuid="ecd56900-50" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="À but non lucratif" data-label-english="Non-profit" class="component__link default " > À but non lucratif </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Par secteur </h5> </div> <div class="component component--link-button "> <a href="/fr/industries/retail" data-event="clicked" data-uuid="d1ccbcfe-58" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Commerce" data-label-english="Retail" class="component__link default " > Commerce </a> </div> <div class="component component--link-button "> <a href="/fr/industries/telecom" data-event="clicked" data-uuid="3c615ef5-97" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Télécommunications" data-label-english="Telecommunications" class="component__link default " > Télécommunications </a> </div> <div class="component component--link-button "> <a href="/fr/industries/professional-services" data-event="clicked" data-uuid="4926e993-46" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Services professionnels" data-label-english="Professional services" class="component__link default " > Services professionnels </a> </div> <div class="component component--link-button "> <a href="/fr/government" data-event="clicked" data-uuid="89d1956c-e2" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Gouvernement" data-label-english="Government" class="component__link default " > Gouvernement </a> </div> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" 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14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-why-atlassian" class="nav-link globalNav has-dropdown single adg4-nav-link-why-atlassian"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42" data-event="clicked" data-uuid="fa47bfda-a1-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Pourquoi Atlassian ? <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42"> <div class="dropdown-content-inner"> <div 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<div class="component s0 between component--block" style="margin:0;" > <a href="/fr/trust" class="component--block__link" data-event="clicked" data-uuid="7a444656-29" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trust Center </h3> <p>Assurez la sécurité, la conformité et la disponibilité de vos données</p> </div> </a> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 13.9134 8.08702 13.772C8.08702 13.6306 8.0591 13.4905 8.00485 13.3599C7.9506 13.2292 7.87109 13.1105 7.77087 13.0106L3.68091 8.92576L14.0174 8.92576C14.3034 8.92576 14.5777 8.8123 14.7799 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justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:0;" > <a href="https://support.atlassian.com/" class="component--block__link" data-event="clicked" data-uuid="29bbc167-92" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Support client </h3> <p>Posez des questions, signalez des bugs et faites-nous part de vos commentaires</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="https://partnerdirectory.atlassian.com/fr" class="component--block__link" data-event="clicked" data-uuid="a6a57338-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component 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data-event-container="linkButton" data-schema-version="1" data-label="Demandes générales" data-label-english="General inquiries" class="component__link default " > Demandes générales </a> </div> <div class="component component--link-button "> <a href="/fr/company/contact/product-evaluator-advice" data-event="clicked" data-uuid="761c7820-2e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Conseils sur les produits" data-label-english="Product Advice" class="component__link default " > Conseils sur les produits </a> </div> <div class="component component--link-button "> <a href="/fr/partners" data-event="clicked" data-uuid="78508d01-2c" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Support des partenaires" data-label-english="Partner support" class="component__link default " > Support des partenaires </a> </div> <div class="component component--link-button "> <a 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data-uuid="80be0d0e-96" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Tarifs et facturation" data-label-english="Pricing and Billing" class="component__link default " > Tarifs et facturation </a> </div> <div class="component component--link-button "> <a href="https://developer.atlassian.com/" data-event="clicked" data-uuid="a77e284c-f5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Assistance aux développeurs" data-label-english="Developer support" class="component__link default " > Assistance aux développeurs </a> </div> <div class="component component--link-button "> <a href="/fr/licensing/purchase-licensing" data-event="clicked" data-uuid="7e4bcf50-d5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Achats et licences" data-label-english="Purchasing & Licensing" class="component__link default " > Achats et licences </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh-13 heading" > Apprendre </h5> </div> <div class="component component--link-button "> <a href="/fr/project-management" data-event="clicked" data-uuid="37e63de2-8b" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Gestion de projet" data-label-english="Project Management" class="component__link default " > Gestion de projet </a> </div> <div class="component component--link-button "> <a href="/fr/agile" data-event="clicked" data-uuid="cd88fac0-34" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Agile" data-label-english="Agile" class="component__link default " > Agile </a> </div> <div class="component component--link-button "> <a href="/fr/community" data-event="clicked" data-uuid="777bf608-da" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Communauté" data-label-english="Community" class="component__link default " > Communauté </a> </div> <div class="component component--link-button "> <a href="/fr/get-started" data-event="clicked" data-uuid="46448b23-df" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Lancez-vous" data-label-english="Get Started" class="component__link default " > Lancez-vous </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <div class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh-13 h5 heading" > </div> </div> <div class="component component--link-button "> <a href="/fr/work-management/project-collaboration" data-event="clicked" data-uuid="121af982-23" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" 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8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-enterprise" class="nav-link globalNav single adg4-nav-link-enterprise"> <a class="nav-link-button main current-page-false" data-navlinkid="nav-link-c13c1778-a877-4684-b860-ceb576c29507" href="/fr/enterprise" data-event="clicked" data-uuid="c13c1778-a8-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Enterprise </a> </li> <li class="menu-spacer"></li> <li class="more-less menu-more globalNav"><button class="lessmore button-menu-more" data-event="clicked" data-uuid="0703b6c2-3e-more" data-event-component="linkButton" data-event-container="globalNav-more" data-schema-version="1" >Plus +</button></li> <li class="more-less menu-less globalNav"><button class="lessmore button-menu-less" data-event="clicked" data-uuid="0703b6c2-3e-less" data-event-component="linkButton" data-event-container="globalNav-less" data-schema-version="1" >Moins -</button></li> </ul> <ul class="search-profile"> <li class="cta-desktop" id="cta-desktop-dropdown-button"> <button class="cta button--one button--regular button--primary" id="try-now-dropdown-cta-desktop" data-dropdownId="try-now-cta-link-desktop-dropdown" data-event="clicked" data-uuid="0703b6c2-3e-linik" data-event-component="linkButton" data-event-container="globalNav-cta-desktop" data-schema-version="1" data-label-english="Get it free" > Essayer <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path> </svg> </button> <div class="cta-dropdown-content" id="try-now-cta-link-desktop-dropdown"> <div class="dropdown-content-inner"> <div class="dropdown-content-loader"> <div class="atlas-style-simple-loader-medium"></div> </div> <div class="dropdown-content-panel"> <div class="component s0 between component--block product-link-block"> <a href="/fr/try/cloud/signup?bundle=jira-software&edition=free" id="highlightItem1__link" class="component--block__link" data-event="clicked" data-uuid="0703b6c2-3e-cta-desktop-product-link1" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-product-link" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="highlightItem1__img" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="auto"> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" id="highlightItem1__product--title" > Jira </h3> <p id="highlightItem1__product--subText"> Flexible project management </p> </div> </div> </a> </div> <div class="component s0 between component--block product-link-block"> <a href="/fr/software/jira/service-management/free" id="highlightItem2__link" class="component--block__link" data-event="clicked" data-uuid="0703b6c2-3e-cta-desktop-product-link2" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-product-link" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="highlightItem2__img" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="auto"> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" id="highlightItem2__product--title" > Jira Service Management </h3> <p id="highlightItem2__product--subText"> High-velocity service delivery </p> </div> </div> </a> </div> <div class="component s0 between component--block product-link-block"> <a href="/fr/try/cloud/signup?bundle=confluence&edition=free" id="highlightItem3__link" class="component--block__link" data-event="clicked" data-uuid="0703b6c2-3e-cta-desktop-product-link3" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-product-link" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="highlightItem3__img" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="auto"> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" id="highlightItem3__product--title" > Confluence </h3> <p id="highlightItem3__product--subText"> Knowledge, all in one place </p> </div> </div> </a> </div> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/fr/try" data-event="clicked" data-uuid="0703b6c2-3e-cta-dropdown-content" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-cta-dropdown-content" data-schema-version="1" > See all products </a> </div> </div> </div> </div> </li> <li class="cta-desktop" id="cta-desktop-default"> <a class="cta button--one button--regular button--primary" href="/fr/try" data-event="clicked" data-uuid="0703b6c2-3e-linik" data-event-component="linkButton" data-event-container="globalNav-cta-desktop" 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data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Bibliothèque de ressources" data-label-english="Resource library" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Bibliothèque de ressources</h3> </div> </div> </a> </li> </ul> </div> <div class="column nav-hover-details"> <div class="navbar-hover-content" id="desktop-Jira Service Management"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestion des services pour les équipes opérationnelles informatiques, de développement et métier </h3> <p>Proposez une gestion des services haute vélocité à grande échelle.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/fr/software/jira/service-management/free" data-event="clicked" data-uuid="94bdb51a-33" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Télécharger gratuitement" data-label-english="Get it free" class="component__link button button--one button--regular button--primary " > Télécharger gratuitement </a> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management" data-event="clicked" data-uuid="3ade5024-4e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="En savoir plus" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > En savoir plus </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Gestion-des-incidents"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Comment répondre aux incidents, les résoudre et en tirer des enseignements </h3> <p>Consultez les conseils d'Atlassian pour rétablir le fonctionnement des services.</p> </div> <div class="component component--link-button "> <a href="/fr/incident-management" data-event="clicked" data-uuid="e0a848b0-f8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="En savoir plus" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > En savoir plus </a> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block display-none" > </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Guide-produit"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tout ce que vous devez savoir pour configurer JSM </h3> <p>Ces guides couvrent tous les sujets, des bases aux bonnes pratiques avancées.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/fr/software/jira/service-management/product-guide?bundle=compass" data-event="clicked" data-uuid="70e11420-82" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Consulter le guide" data-label-english="View guide" class="component__link button button--one button--regular button--secondary " > Consulter le guide </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Bibliothèque-de-ressources"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bibliothèque de ressources Jira Service Management </h3> <p>Parcourez nos livres blancs, nos études de cas, nos rapports et plus encore pour obtenir toutes les informations dont vous avez besoin.</p> </div> <div class="component component--link-button display-none "> <a href="/fr/software/jira/service-management/resources" data-event="clicked" data-uuid="9c47642b-c8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Voir la bibliothèque" data-label-english="View library" class="component__link button button--one button--regular button--secondary " > Voir la bibliothèque </a> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no 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data-label-english="Resources" >Ressources</a> <div class="imkt-navbar__collapsed-dropdown-links dropdown-container show-nav-hover-detail" > <div class="column"> <ul> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="mobile-Jira Service Management"> <a href="/fr/software/jira/service-management" tabindex="0" data-event="clicked" data-uuid="548cc201-b7" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Jira Service Management</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link" data-hover-content-id="mobile-Gestion-des-incidents"> <a href="/fr/incident-management" tabindex="0" data-event="clicked" data-uuid="4dcd6b31-7a" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Gestion des incidents" data-label-english="Incident management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Gestion des incidents</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="mobile-Guide-produit"> <a href="/fr/software/jira/service-management/product-guide" tabindex="0" data-event="clicked" data-uuid="3e94a1c8-6c" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Guide produit" data-label-english="Product guide" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Guide produit</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="mobile-Bibliothèque-de-ressources"> <a href="/fr/software/jira/service-management/resources" tabindex="0" data-event="clicked" data-uuid="a9098f28-8f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Bibliothèque de ressources" data-label-english="Resource library" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Bibliothèque de ressources</h3> </div> </div> </a> </li> </ul> </div> <div class="column nav-hover-details"> <div class="navbar-hover-content" id="mobile-Jira Service Management"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestion des services 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data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 active"> Gestion des demandes de service </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link revealed active" > <a href="/fr/itsm/service-request-management" data-event="clicked" data-uuid="5fe5efca-04" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 active"> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/how-to-build-a-service-desk" data-event="clicked" data-uuid="0ada4e95-94" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bonnes pratiques pour créer un centre de services </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/it-metrics-and-reporting" data-event="clicked" data-uuid="327b836e-c8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Métriques et rapports informatiques </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/slas" data-event="clicked" data-uuid="3b438742-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Tout sur les SLA (quoi, pourquoi et comment) </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/first-call-resolution" data-event="clicked" data-uuid="2baf12bb-32" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Pourquoi la résolution au premier contact (FCR) est-elle importante ? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/help-desk" data-event="clicked" data-uuid="1a8005e3-96" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Centre d'aide </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link revealed active" > <a href="/fr/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm" data-event="clicked" data-uuid="324e1030-73" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 active"> Centre de services, centre d'assistance, ITSM </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/how-to-run-it-support-devops-way" data-event="clicked" data-uuid="ca739e5c-af" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Comment exécuter le support informatique à la DevOps </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/conversational-ticketing" data-event="clicked" data-uuid="4bc9c728-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Système de ticket conversationnel </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/how-to-customize-jira-service-management" data-event="clicked" data-uuid="e347a2ca-f2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Personnalisez Jira Service Management </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/transitioning-from-email-support" data-event="clicked" data-uuid="3f2221f8-80" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Transition depuis le support par e-mail </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/service-catalog" data-event="clicked" data-uuid="02ae1fd0-14" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Catalogue de services </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/virtual-agent" data-event="clicked" data-uuid="bbcefa42-11" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Qu'est-ce qu'un agent virtuel ? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/it-services" data-event="clicked" data-uuid="dd053b27-24" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Comprendre les services informatiques et leur importance </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/service-desk" data-event="clicked" data-uuid="21f14ac7-08" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Support informatique </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/it-ticketing-system" data-event="clicked" data-uuid="03141fad-91" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT ticketing system </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/it-asset-management" data-event="clicked" data-uuid="71b2e9ef-6c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> IT Asset Management </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management" data-event="clicked" data-uuid="2ba5bae0-37" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/cmdb" data-event="clicked" data-uuid="941e5fc7-06" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bases de données de gestion des configurations </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/configuration-vs-asset-management" data-event="clicked" data-uuid="a73be061-f2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion des configurations vs gestion des actifs </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/best-practices" data-event="clicked" data-uuid="7e449991-f1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Meilleures pratiques en matière de gestion des actifs informatiques et logiciels </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/asset-tracking" data-event="clicked" data-uuid="0d50d464-70" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Suivi des actifs </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/hardware-asset-management" data-event="clicked" data-uuid="2dcd4316-67" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion des actifs matériels </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/asset-management-lifecycle" data-event="clicked" data-uuid="3fb9a620-fc" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Cycle de vie de la gestion des actifs </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management" data-event="clicked" data-uuid="7b1ed876-3e" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des incidents </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management" data-event="clicked" data-uuid="5282f9a8-c7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/incident-management/itscm" data-event="clicked" data-uuid="c6a86907-5f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion de la continuité des services informatiques </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/incident-communication" data-event="clicked" data-uuid="3b02d8ec-c9" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Communication sur les incidents </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-communication/templates" data-event="clicked" data-uuid="46f749aa-74" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Modèles </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-communication/workshop" data-event="clicked" data-uuid="6cc74278-e7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Atelier </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/incident-response" data-event="clicked" data-uuid="fd9ecf06-8a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Réponse aux incidents </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/best-practices" data-event="clicked" data-uuid="f4b489bf-ef" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Bonnes pratiques </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/incident-commander" data-event="clicked" data-uuid="af4a9614-5c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Coordinateur gestion des incidents </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/aviation" data-event="clicked" data-uuid="56d1086a-81" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Transport aérien </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/roles-responsibilities" data-event="clicked" data-uuid="af9daf21-2a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Rôles et responsabilités </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/lifecycle" data-event="clicked" data-uuid="df6f9167-67" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Cycle de vie </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/how-to-create-an-incident-response-playbook" data-event="clicked" data-uuid="bb09d52f-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Playbook </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/support-levels" data-event="clicked" data-uuid="33b60e19-9a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Niveaux de support informatique </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/on-call" data-event="clicked" data-uuid="a22c635d-2d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Astreinte </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/on-call-schedules" data-event="clicked" data-uuid="0d8bd29f-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Plannings d'astreinte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/on-call-pay" data-event="clicked" data-uuid="c7666a80-a3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Prime d'astreinte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/alert-fatigue" data-event="clicked" data-uuid="8c3e14e9-12" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Fatigue d'alerte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/improving-on-call" data-event="clicked" data-uuid="b6f45e62-72" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Amélioration des astreintes </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/it-alerting" data-event="clicked" data-uuid="7f5a2073-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Alertes informatiques </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/escalation-policies" data-event="clicked" data-uuid="05612363-f7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Politiques de remontée </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/tools" data-event="clicked" data-uuid="89347a3d-36" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Outils </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/template" data-event="clicked" data-uuid="b21045b2-11" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Modèle </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/escalation-path-template" data-event="clicked" data-uuid="0cc2892d-35" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Modèle de parcours de remontée </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/kpis" data-event="clicked" data-uuid="00f2f82c-ae" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> KPI </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/common-metrics" data-event="clicked" data-uuid="0a0bc9ed-84" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Métriques courantes </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/severity-levels" data-event="clicked" data-uuid="735d8f73-10" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Niveaux de gravité </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/cost-of-downtime" data-event="clicked" data-uuid="8081fff3-39" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Coût des temps d'arrêt </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/sla-vs-slo-vs-sli" data-event="clicked" data-uuid="3274f87e-41" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> SLA, SLO et SLI </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/error-budget" data-event="clicked" data-uuid="694db808-03" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Budget d'erreur </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/reliability-vs-availability" data-event="clicked" data-uuid="8c2378f3-ee" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Fiabilité et disponibilité </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/mttf" data-event="clicked" data-uuid="f0f0635c-17" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> MTTF (temps moyen de bon fonctionnement) </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/devops" data-event="clicked" data-uuid="e33eac1d-09" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> DevOps </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/devops/sre" data-event="clicked" data-uuid="b26f844e-88" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> SRE </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/devops/you-built-it-you-run-it" data-event="clicked" data-uuid="f90fae53-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Vous l'avez conçu, vous en êtes responsable </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/devops/incident-vs-problem-management" data-event="clicked" data-uuid="fa49b580-b5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gestion des problèmes et gestion des incidents </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/devops/chatops" data-event="clicked" data-uuid="5c3acf71-be" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> ChatOps </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/itsm" data-event="clicked" data-uuid="010866b8-f9" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> ITSM </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/major-incident-management" data-event="clicked" data-uuid="5a89a565-66" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gestion des incidents majeurs </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/it-incident-management" data-event="clicked" data-uuid="28764642-84" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gestion des incidents informatiques </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/modern-incident-management-for-it-ops" data-event="clicked" data-uuid="5f0e5f08-2b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gestion moderne des incidents pour l'équipe ITOps </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/disaster-recovery" data-event="clicked" data-uuid="145da528-77" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Comment élaborer un plan de reprise d'activité informatique </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/disaster-recovery-plan-examples" data-event="clicked" data-uuid="9dec9b4b-9d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Exemples de plans de reprise d'activité </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/bug-tracking-best-practices" data-event="clicked" data-uuid="b7a33993-99" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Bonnes pratiques de suivi des bugs </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/postmortem" data-event="clicked" data-uuid="b8818958-4f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Post-mortem </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/templates" data-event="clicked" data-uuid="4936a77a-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Modèle </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/blameless" data-event="clicked" data-uuid="6810fc46-35" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Sans reproches </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/reports" data-event="clicked" data-uuid="81378d2d-c3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Rapports </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/meeting" data-event="clicked" data-uuid="24e117ff-d6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Réunion </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/timelines" data-event="clicked" data-uuid="650ee13c-c1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Chronologies </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/5-whys" data-event="clicked" data-uuid="a1c2a0ea-a4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Les Cinq pourquoi </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/public-vs-private" data-event="clicked" data-uuid="7754747c-a2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Public et privé </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/tutorials" data-event="clicked" data-uuid="d318c8f1-a5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Tutoriels </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/tutorials/incident-communication" data-event="clicked" data-uuid="a0185940-d6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Communication sur les incidents </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/tutorials/on-call-schedule" data-event="clicked" data-uuid="9b7c223c-32" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Planning d'astreinte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/tutorials/automate-customer-notifications" data-event="clicked" data-uuid="7e4ab095-57" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Automatisation des notifications client </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/handbook" data-event="clicked" data-uuid="98b5d842-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Manuel </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/handbook/incident-response" data-event="clicked" data-uuid="83f38ac2-fa" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Réponse aux incidents </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/handbook/postmortems" data-event="clicked" data-uuid="dd23786c-f8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Post-mortems </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/template-generator" data-event="clicked" data-uuid="f54ec1f8-3b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Générateur de modèle </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/glossary" data-event="clicked" data-uuid="5261ce7a-0c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Glossaire </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/get-the-handbook" data-event="clicked" data-uuid="4b495066-77" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Obtenir le manuel </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/2020-state-of-incident-management" data-event="clicked" data-uuid="ebd57b9c-9e" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> État de la gestion des incidents en 2020 </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/2021-state-of-incident-management" data-event="clicked" data-uuid="c428ec2c-34" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> État de la gestion des incidents en 2021 </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/it-management" data-event="clicked" data-uuid="a35c134c-a3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion informatique </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-management" data-event="clicked" data-uuid="7e49a1c7-2d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/problem-management" data-event="clicked" data-uuid="3d8b5666-22" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des problèmes </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/problem-management" data-event="clicked" data-uuid="9c319fe8-79" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/problem-management/template" data-event="clicked" data-uuid="6d58a094-76" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Modèle </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/problem-management/roles-and-responsibilities" data-event="clicked" data-uuid="87aeecde-62" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Rôles et responsabilités </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/problem-management/process" data-event="clicked" data-uuid="ea4886bf-ec" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Processus </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/change-management" data-event="clicked" data-uuid="53dcd698-26" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des changements </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management" data-event="clicked" data-uuid="55e43ec8-a0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management/best-practices" data-event="clicked" data-uuid="7580db99-10" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bonnes pratiques </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management/roles-and-responsibilities" data-event="clicked" data-uuid="ea8d6d6f-8f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Rôles et responsabilités </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management/change-advisory-board" data-event="clicked" data-uuid="ac85d1d7-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Conseil consultatif sur les changements </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management/types" data-event="clicked" data-uuid="6a3adc11-74" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Types de gestion des changements </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/knowledge-management" data-event="clicked" data-uuid="541517b2-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des connaissances </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/knowledge-management" data-event="clicked" data-uuid="6f8e03be-31" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Présentation </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/knowledge-management/what-is-a-knowledge-base" data-event="clicked" data-uuid="fcfb62ba-f7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Qu'est-ce qu'une base de connaissances ? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/knowledge-management/kcs" data-event="clicked" data-uuid="5f39bd6e-c1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Qu'est-ce que le knowledge-centered service (KCS) ? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/knowledge-management/self-service-success" data-event="clicked" data-uuid="f7737e55-a7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bases de connaissances en libre-service </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/esm" data-event="clicked" data-uuid="bd0749e6-bf" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des services d'entreprise </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm" data-event="clicked" data-uuid="bf67641a-0f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Présentation </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/hr-service-management-and-delivery" data-event="clicked" data-uuid="1cadf0b4-cc" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion et livraison des services RH </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/hr-automation-best-practices" data-event="clicked" data-uuid="6f53d519-9b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bonnes pratiques d'automatisation des RH </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/implementation-tips-for-esm" data-event="clicked" data-uuid="cc5c48de-c6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Trois conseils d'implémentation pour l'ESM </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/offboarding" data-event="clicked" data-uuid="a20e8e61-03" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Comprendre le processus de départ </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/employee-experience-management" data-event="clicked" data-uuid="210c2b0c-c8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Stratégies de gestion de l'expérience des collaborateurs </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/onboarding-software" data-event="clicked" data-uuid="253aa3b5-21" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Les 9 meilleurs logiciels d'intégration </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/employee-experience-platforms" data-event="clicked" data-uuid="31baf7fb-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Plateformes dédiées à l'expérience des collaborateurs </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/onboarding-workflow" data-event="clicked" data-uuid="449083fa-69" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Workflow d'intégration </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/employee-onboarding-checklist" data-event="clicked" data-uuid="eaacc805-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Checklist pour l'intégration des employés </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/services-delivery" data-event="clicked" data-uuid="629031ea-b3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Fourniture de services informatiques </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/itil" data-event="clicked" data-uuid="e6e56263-0f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> ITIL </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil" data-event="clicked" data-uuid="cbb7110b-fa" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Présentation </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil/devops-vs-itil" data-event="clicked" data-uuid="fe748f6e-d8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> DevOps et ITIL </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil/service-strategy" data-event="clicked" data-uuid="07a6dce8-a7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Guide stratégique pour les services ITIL </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil/service-transition" data-event="clicked" data-uuid="d4a83967-09" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Transition vers les services ITIL </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil/continual-service-improvement" data-event="clicked" data-uuid="bc8c398e-d3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Amélioration de service continue </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/it-operations" data-event="clicked" data-uuid="3116c9ae-e0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Opérations informatiques </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations" data-event="clicked" data-uuid="f88c4f9b-93" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Présentation </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations/it-infrastructure-management" data-event="clicked" data-uuid="412f3251-6a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion de l'infrastructure informatique </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/it-operations-management" data-event="clicked" data-uuid="247ae908-b0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des opérations informatiques </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management" data-event="clicked" data-uuid="bd79cef8-b1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management/system-upgrade" data-event="clicked" data-uuid="56e8c980-81" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Mise à niveau du système </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management/service-mapping" data-event="clicked" data-uuid="dca5d7e9-68" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Cartographie des services </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management/application-dependency-mapping" data-event="clicked" data-uuid="3fcfbdd6-a6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Cartographie des dépendances entre les applications </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management/it-infrastructure" data-event="clicked" data-uuid="5218f0c4-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Infrastructure informatique </a> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.GuidedSidebar", "params": { "stickyPosition":"100", "isAgile":false } } </script></div> </div> <div class="column column-lg-6 column-md-8 s0 between" > <div class="component component--heading-textblock text-longform"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h2 heading" > Centre de services, centre d'assistance, ITSM : quelle différence ? </h1> <p>Dans le domaine informatique, les termes spécialisés sont légion. Il peut être difficile de suivre l'ensemble des processus, frameworks, outils et acronymes pertinents. Parmi tous les termes informatiques obscurs à travers le monde, trois termes importants, liés au support informatique, sont souvent confondus ou mal utilisés :</p> <ul> <li>Centre de services (ou « centre de services informatiques »)</li> <li>Centre d'assistance (ou « service d'assistance informatique »)</li> <li>ITSM (« gestion des services informatiques »)</li> </ul> <p>Est-ce important si vous utilisez le terme « centre d'assistance », « centre de services » ou « ITSM » pour décrire le support informatique ? Oui, ça l'est. En effet, vous pourriez sous-estimer ou surestimer des capacités (que ce soit pour vous-même ou pour d'autres personnes), y compris votre technologie de support informatique.</p> </div> <div class="component s0 between component--block md-cozy-top" data-title="" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Qu'est-ce que l'ITSM ? </h2> </div> <div class="component component--textblock text-longform"> <p>La gestion des services informatiques (souvent appelée <a data-event="clicked" data-uuid="30f143c7-e80" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="ITSM" data-label-english="ITSM" href="/fr/itsm">ITSM</a>) désigne simplement la manière dont les équipes informatiques gèrent la livraison de services informatiques de bout en bout aux clients. Elle comprend l'ensemble des processus et activités de conception, de création, de prestation et de support des services IT. Le concept fondamental de l'ITSM repose sur la conviction selon laquelle l'informatique devrait être fournie en tant que service. </p> <p>En raison de leurs interactions quotidiennes avec l'équipe informatique, les gens pensent souvent à tort que l'ITSM est un support informatique de base. Mais il n'en est rien : les équipes ITSM supervisent toutes sortes de technologies sur le lieu de travail, allant des ordinateurs portables aux serveurs, en passant par les apps logicielles essentielles. </p> <p>L'ITSM se compose généralement de plusieurs processus de base, tels que définis par ITIL, le framework (ou référentiel) ou l'approche les plus largement acceptés pour l'ITSM. Voici quelques-uns de ces processus :</p> <ul> <li><a data-event="clicked" data-uuid="30f143c7-e81" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Gestion des demandes de service" data-label-english="Service request management" href="/fr/itsm/service-request-management">Gestion des demandes de service</a></li> <li><a data-event="clicked" data-uuid="30f143c7-e82" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Gestion des connaissances" data-label-english="Knowledge management" href="/fr/itsm/knowledge-management">Gestion des connaissances</a></li> <li><a data-event="clicked" data-uuid="30f143c7-e83" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Gestion des actifs informatiques" data-label-english="IT asset management" href="/fr/itsm/it-asset-management">Gestion des actifs informatiques</a></li> <li><a data-event="clicked" data-uuid="30f143c7-e84" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Gestion des incidents" data-label-english="Incident management" href="/fr/incident-management">Gestion des incidents</a></li> <li><a data-event="clicked" data-uuid="30f143c7-e85" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Gestion des problèmes" data-label-english="Problem management" href="/fr/itsm/problem-management">Gestion des problèmes</a></li> <li><a data-event="clicked" data-uuid="30f143c7-e86" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Gestion des changements" data-label-english="Change management" href="/fr/itsm/change-management">Gestion des changements</a></li> </ul> <p>Vous remarquerez que certains de ces processus, comme la gestion des actifs informatiques, la gestion des problèmes et la gestion des changements, ne relèvent pas du périmètre du support informatique de base. En effet, l'ITSM englobe toutes les activités liées à la fourniture de services informatiques à l'entreprise. Alors que le périmètre de l'ITSM est large, les centres de services et les centres d'assistance sont définis de manière beaucoup plus étroite et ne représentent que de petites parties de l'ITSM.</p> </div> </div> <div class="component s0 between component--block md-cozy-top" data-title="" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Qu'est-ce qu'un centre de services ? </h2> </div> <div class="component component--textblock text-longform"> <p>La définition d'un centre de services donnée par ITIL est la suivante : « Le point de contact unique entre le fournisseur de services et les utilisateurs. Un centre de services standard gère les incidents et les demandes de service, et gère également la communication avec les utilisateurs. »</p> <p>Cette définition peut sembler un peu formelle et vague, voici donc une façon plus simple de la présenter : un centre de services est un centre de communication où les clients (par exemple, les employés ou autres parties prenantes) peuvent trouver de l'aide auprès de leurs fournisseurs de services informatiques. Comme le précise la définition ITIL du centre de services, cette aide peut prendre la forme d'une résolution d'incident ou d'un traitement de demande de service, mais quel que soit le type d'aide fournie, l'objectif d'un centre de services est de fournir un service de qualité optimale aux clients au moment opportun.</p> <p>Les centres de services incluent souvent de multiples activités ITSM. Par exemple, un centre de services englobe généralement les activités ITSM qui incluent la gestion des demandes de service, la gestion des incidents, la gestion des connaissances, le libre-service et les rapports. Il existe également des liens étroits avec les processus de gestion des problèmes et des changements.</p> <p>Un centre de services informatiques aide les clients à résoudre les incidents ou à gérer les demandes de service, il crée et gère les connaissances du département, il offre un libre-service aux clients qui souhaitent résoudre les incidents rapidement et de manière indépendante, et il fournit des métriques sur l'efficacité de l'équipe et de l'outil. Les centres de services peuvent inclure plus ou moins d'éléments, mais l'essentiel est qu'ils constituent un moyen robuste, axé sur le service et orienté client, de fournir l'aide de l'informatique aux clients.</p> </div> </div> <div class="component s0 between component--block md-cozy-top" data-title="" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Qu'est-ce qu'un centre d'assistance ? </h2> </div> <div class="component component--textblock text-longform"> <p>Un centre de services est un groupe de personnes qui fournissent de l'aide et des informations, généralement pour des problèmes électroniques ou informatiques. Compte tenu de cette définition, il peut sembler à première vue qu'il y ait peu de différence entre les centres d'assistance et les centres de services, mais le mot clé manquant ici est « client ». Alors que l'objectif principal d'un centre d'assistance est simplement de résoudre les problèmes, l'objectif principal d'un centre de services est de fournir un service à ses clients ou utilisateurs. Les centres de services mettent l'accent sur la fourniture de services et sur l'orientation client, ce qui n'est pas le cas des centres d'assistance.</p> <p>Et bien que les centres d'assistance soient souvent limités à une seule activité ITSM (en particulier la gestion des incidents ou le processus de réparation des incidents), les centres de services couvrent l'éventail plus large des activités mentionnées ci-dessus. Ainsi, dans un sens, les centres d'assistance sont un sous-ensemble de centres de services.</p> <p>Si les différences entre un centre de services et un centre d'assistance ne sont toujours pas évidentes pour vous, ne vous inquiétez pas. Il est vrai que la distinction peut sembler un peu ténue, c'est pourquoi nous avons essayé de la rendre plus claire en présentant ci-dessous toutes les différences entre les deux.</p> </div> </div> <div class="component s0 between component--block md-cozy-top" data-title="" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Centre de services et centre d'assistance : quelle différence ? </h2> </div> <div class="component component--textblock text-longform"> <ul> <li>Le centre de services est une évolution du centre d'assistance. Il est né du framework (ou référentiel) ITIL de bonnes pratiques pour l'ITSM (anciennement appelé IT Infrastructure Library) et basé sur le concept sous-jacent de « gestion de l'informatique en tant que service ».</li> <li>Le centre d'assistance est né de l'approche centrée sur l'IT (ordinateur central), tandis que le centre de services est né de l'approche centrée sur les services informatiques (l'approche préconisée par ITIL ci-dessus, qui consiste à fournir l'informatique en tant que service).</li> <li>Cela peut sembler insignifiant, mais beaucoup diront qu'un centre d'assistance fournit de l'aide, alors qu'un centre de services fournit un service, c'est-à-dire qu'avec un centre de services, on se concentre sur la fourniture d'un service aux utilisateurs finaux avec un semblant de service client.</li> <li>Un centre d'assistance est considéré comme centré sur les corrections (ce qu'ITIL appelle la gestion des incidents), tandis qu'un centre de services est là pour vous aider non seulement pour les corrections, mais également pour les demandes de service (demandes de nouveaux services) et les demandes d'informations (telles que « comment dois-je faire X ? »). Mais il n'y a aucune raison pour qu'un centre d'assistance ne puisse pas offrir ces fonctionnalités supplémentaires (autres que les tendances terminologiques dans l'informatique).</li> <li>Le centre d'assistance est venu s'ajouter aux activités informatiques existantes, alors que le service d'assistance fait partie d'un écosystème de fourniture de services informatiques et de support informatique basé sur le service et conçu autour de ce qu'on appelle « le cycle de vie des services ». C'est probablement l'une des raisons pour lesquelles le terme de centre de services a été préféré au terme centre d'assistance dans ITIL.</li> <li>Les personnes initiées à ITIL diront qu'un centre d'assistance est tactique, alors qu'un centre de services est stratégique. Bien entendu, cela varie selon les organisations.</li> <li>Un centre d'assistance peut être considéré par certains comme offrant un sous-ensemble des capacités d'un centre de services, ou être qualifié de limité dans son périmètre par des déclarations telles que « l'évolution du centre d'assistance en centre de services ».</li> </ul> <p>Mais bien sûr, chacun a sa propre conception du centre d'assistance et du centre de services. Les organisations appellent leur capacité de support informatique comme elles le souhaitent, comme le montre l'étude HDI suivante :</p> </div> <div class="component component--image"> <img id="f7ef78aa" alt="Graphique présentant les différents noms donnés au centre de support en pourcentage" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:cb8a78df-cd9f-467d-add8-a404dc77a379/support%20center%20title%20percentage.png?cdnVersion=2579" loading="lazy" /> </div> <div class="component component--textblock text-longform"> <p>Nous constatons que 41 % des centres d'assistance et des centres de services portent un autre nom. De plus, il n'y a aucune garantie que les centres de services et les centres d'assistance mentionnés dans cette enquête HDI correspondent à nos descriptions ci-dessus.</p> <p>Certains diront que le centre d'assistance et le centre de services ne sont pas si différents et, si l'on se réfère au passé, les termes étaient souvent utilisés de manière interchangeable dans les années 2000. Mais ce qu'il faut retenir, c'est que pour la plupart des personnes , un « centre de services » est une version évoluée d'un centre d'assistance créé dans un moule ITIL. </p> </div> </div> <div class="component s0 between component--block md-cozy-top" data-title="" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Pourquoi les outils de centre de services et de centre d'assistance sont-ils importants ? </h2> </div> <div class="component component--textblock text-longform"> <p>Si votre équipe adopte l'approche du centre de services, il est essentiel de choisir le bon logiciel de centre de services pour votre organisation, car il s'agit d'un des fondements de l'ITSM. Le centre de services sert d'interface entre les clients et l'équipe informatique. Bien sûr, des fonctionnalités telles que la gestion des connaissances et la création de rapports sont essentielles dans une solution de centre de services, mais vous voudrez également qu'il soit facile à utiliser et à configurer, qu'il permette la collaboration et qu'il s'adapte à vos besoins. De cette façon, votre équipe informatique peut fournir rapidement un excellent support et de la valeur pour l'entreprise.</p> <p>Et même si votre équipe adopte l'approche du centre de services, il est essentiel de disposer d'un outil qui vous aide à suivre les tickets qui se présentent et à savoir qui les résout. Grâce à un outil de centre d'assistance dédié, votre équipe informatique peut être plus transparente, plus collaborative et plus efficace.</p> </div> </div> <div class="component s0 between component--block md-cozy-top" data-title="" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Résumé </h2> </div> <div class="component component--textblock text-longform"> <p>Tant sur le plan terminologique que pratique, l'évolution du centre d'assistance en centre de services illustre l'importance croissante accordée au service et à la stratégie dans l'informatique. Pour passer à l'informatique en tant que service, votre équipe a besoin des bonnes pratiques ainsi que des bons outils.</p> <p>Découvrez comment Jira Service Management peut répondre à vos besoins ITSM</p> </div> <div class="component component--link-button " style="text-align:center;"> <a href="/fr/software/jira/service-management/free" data-event="clicked" data-uuid="be80187e-e7" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Essayez Jira Service Management" data-label-english="Try Jira Service Management" class="component__link button button--one button--regular button--primary " > Essayez Jira Service Management </a> </div> </div> </div> </div> </div> <div class="container-fluid imkt-content-hub-microsite--section--cta"> <div class="row flex-container reduced-row"> <div class="component--agile-card-link half"> <div class="inner-card box-shadow default default"> <div class="card-header transparent" style="background-image: url('https://wac-cdn.atlassian.com/dam/jcr:cb6b689b-a4c8-4061-a4d8-ba09d3726b53/agile-pattern-agile-at-scale.svg?cdnVersion=2579');"></div> <div class="card-content"> <span class="eyebrows heading">Livre blanc </span> <h4 class="heading">Atlassian pour l'ITSM</h4> <p>Les informations de base que vous devez connaître sur l'ITSM avec Atlassian, dans les domaines de la fourniture de services, des opérations et du support informatiques, ainsi que des bonnes pratiques et conseils.</p> <a href="/fr/whitepapers/complete-guide-itsm" data-event="clicked" data-uuid="45a9ce99-d3-link-text" data-event-component="linkButton" data-event-container="agileCardLink" data-schema-version="1" data-label="Télécharger le guide" class="link-arrow">Télécharger le guide <svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> <a href="/fr/whitepapers/complete-guide-itsm" data-event="clicked" data-uuid="45a9ce99-d3-overlay-link" data-event-component="linkButton" data-event-container="agileCardLink" data-schema-version="1" data-label="Télécharger le guide" class="overlay-link" aria-label="Atlassian pour l'ITSM"></a> </div> </div> <div class="component--agile-card-link half"> <div class="inner-card box-shadow default default"> <div class="card-header transparent" style="background-image: url('https://wac-cdn.atlassian.com/dam/jcr:2fd2e18d-e967-4d02-9ecb-52abad5ca831/asset-thumb.svg?cdnVersion=2579');"></div> <div class="card-content"> <span class="eyebrows heading">suivant </span> <h4 class="heading">IT Asset Management, comment ça marche ?</h4> <p>IT Asset Management (ITAM) est une solution de gestion des actifs essentielle au suivi et à la justification des dépenses informatiques. 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