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Gestion de l'infrastructure informatique : stratégies et bonnes pratiques
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class="mobile-nav-link nav-link-button" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Professionnels de l'informatique <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Équipes métier <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" 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data-uuid="e0500fdf-b1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Développeurs </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-event="clicked" data-uuid="c014fb24-37-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Product Owners </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-event="clicked" data-uuid="3d19a5a4-95-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Professionnels de l'informatique </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-event="clicked" data-uuid="e3ef4fba-ad-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Équipes métier </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-event="clicked" data-uuid="7d0e41e0-83-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Équipes de direction </button> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/fr/software" data-event="clicked" data-uuid="7d0e41e0-83" data-event-component="linkButton" data-event-container="globalNav-tab-link-in-dropdown" data-schema-version="1" > Voir tous les produits </a> </div> </div> <div class="tab-content-area globalNav cols-6"> <div id="tab-d3062495-a1fa-455d-af4a-1deb514d7223" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> En vedette </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="866c24d9-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a15115f1" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="561b5cff-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c58719b2" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="94838acb-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="402ab225" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between hide-all component--block" style="margin:4px 0;padding:0;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="1cf0174b-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="6069d7e9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/rovo" class="component--block__link" data-event="clicked" data-uuid="154e84e5-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1a28c744" alt="Icône Rovo" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/k5xhw8hpqxghzb55nfktt4/logo-light_Rovo_mark_brand_RGB.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rovo <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Libérez tout le potentiel des connaissances de votre entreprise</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="44176d6a-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="61053761" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="a182ac56-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="659f8f31" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="50063449-6b" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="58aaa51d" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="6ee54a1e-1e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="e12ac81c" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e0500fdf-b128-45d6-93b4-b062a202b657" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Développeurs </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="676acbb3-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="29306f11" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/bitbucket" class="component--block__link" data-event="clicked" data-uuid="c33432cf-d2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="04091352" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Bitbucket.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bitbucket </h3> <p>Dépôts de code collaboratifs</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="b189cc6c-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="461b52ba" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Product Owners </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="290c4dc3-76" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a76bb88f" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="6ce391a6-10" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="50f44221" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="b6e816c2-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="38733354" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Professionnels de l'informatique </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="1c45f049-49" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="74cb2c5b" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="923a9b01-40" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="cd74c518" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes métier </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="13474f83-26" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1ef222e7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="4b6d0074-94" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="5dc02e14" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component alignContentStretch alignItemsStretch justifyStart noWrap no s0 between component--block" style="margin:4px 0;padding:0;:;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="05036e06-dd" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="f5faeacd" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="c3dcae40-95" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="4d83dea7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock 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data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a891fdc9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="https://loom.com" class="component--block__link" data-event="clicked" data-uuid="21331073-0f" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="3bbb9fed" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="b30cd095-78" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3942edb" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/align" class="component--block__link" data-event="clicked" data-uuid="e177e36d-f2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3d49c45" alt="" class="component__image" style="width:44px;height:44px;" 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data-event-container="globalNav-navigation-link" data-schema-version="1" > Équipes <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-c7337bad-f071-4c96-b5a3-99d33e6c73bd"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-8212b0b7-5103-48a7-8a92-ac9fbd91d1b4" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Équipes </h5> <div class="component component--block nav-three-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div 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component--image hoverable"> <img id="b459ac25" alt="" class="component__image" style="width:32px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-it-hover.svg" loading="lazy" /> </div> </a> </div> </div> </div> <div class="component component--block bottom-three-col" style="margin-top:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm component--block__background neutral100 has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block col-1" style="margin:0;" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > solution </h5> </div> <div class="component component--link-button "> <a href="/fr/solutions/work-management" data-event="clicked" data-uuid="b179f79d-e5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Gestion du travail" data-label-english="Work Management" class="component__link default " > Gestion du travail </a> </div> <div class="component component--link-button "> <a href="/fr/solutions/itsm" data-event="clicked" data-uuid="5ad93cb6-9a" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="IT Service Management" data-label-english="IT Service Management" class="component__link default " > IT Service Management </a> </div> <div class="component component--link-button "> <a href="/fr/solutions/devops" data-event="clicked" data-uuid="d013113f-55" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Agile et DevOps" data-label-english="Agile & DevOps" class="component__link default " > Agile et DevOps </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt 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data-label="Start-up" data-label-english="Startup" class="component__link default " > Start-up </a> </div> <div class="component component--link-button "> <a href="/fr/teams/nonprofits" data-event="clicked" data-uuid="ecd56900-50" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="À but non lucratif" data-label-english="Non-profit" class="component__link default " > À but non lucratif </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Par secteur </h5> </div> <div class="component component--link-button "> <a href="/fr/industries/retail" data-event="clicked" data-uuid="d1ccbcfe-58" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Commerce" data-label-english="Retail" class="component__link default " > Commerce </a> </div> <div class="component component--link-button "> <a href="/fr/industries/telecom" data-event="clicked" data-uuid="3c615ef5-97" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Télécommunications" data-label-english="Telecommunications" class="component__link default " > Télécommunications </a> </div> <div class="component component--link-button "> <a href="/fr/industries/professional-services" data-event="clicked" data-uuid="4926e993-46" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Services professionnels" data-label-english="Professional services" class="component__link default " > Services professionnels </a> </div> <div class="component component--link-button "> <a href="/fr/government" data-event="clicked" data-uuid="89d1956c-e2" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Gouvernement" 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1.16425L0.315557 7.08742C0.120278 7.28171 0.00717735 7.54348 -0.00038147 7.81867V7.88005C0.00734234 8.15489 0.120439 8.41626 0.315557 8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-why-atlassian" class="nav-link globalNav has-dropdown single adg4-nav-link-why-atlassian"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42" data-event="clicked" data-uuid="fa47bfda-a1-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Pourquoi Atlassian ? <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-94bac309-9300-4042-bafe-297e6188d84f" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Pourquoi Atlassian ? </h5> <div class="component component--block nav-three-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:0;" > <a href="https://marketplace.atlassian.com/" class="component--block__link" data-event="clicked" data-uuid="c9dc5872-ad" data-event-component="linkButton" 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data-event-container="linkButton" data-schema-version="1" data-label="Agile" data-label-english="Agile" class="component__link default " > Agile </a> </div> <div class="component component--link-button "> <a href="/fr/community" data-event="clicked" data-uuid="777bf608-da" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Communauté" data-label-english="Community" class="component__link default " > Communauté </a> </div> <div class="component component--link-button "> <a href="/fr/get-started" data-event="clicked" data-uuid="46448b23-df" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Lancez-vous" data-label-english="Get Started" class="component__link default " > Lancez-vous </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <div class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh-13 h5 heading" > 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8.0591 1.64416 8.00485 1.51351C7.9506 1.38286 7.87109 1.26418 7.77087 1.16425C7.35033 0.744243 6.6667 0.744243 6.24508 1.16425L0.315557 7.08742C0.120278 7.28171 0.00717735 7.54348 -0.00038147 7.81867V7.88005C0.00734234 8.15489 0.120439 8.41626 0.315557 8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-enterprise" class="nav-link globalNav single adg4-nav-link-enterprise"> <a class="nav-link-button main current-page-false" data-navlinkid="nav-link-c13c1778-a877-4684-b860-ceb576c29507" href="/fr/enterprise" data-event="clicked" data-uuid="c13c1778-a8-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Enterprise </a> </li> <li class="menu-spacer"></li> <li class="more-less menu-more 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xmlns="http://www.w3.org/2000/svg"> <path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path> </svg> </button> <div class="cta-dropdown-content" id="try-now-cta-link-desktop-dropdown"> <div class="dropdown-content-inner"> <div class="dropdown-content-loader"> <div class="atlas-style-simple-loader-medium"></div> </div> <div class="dropdown-content-panel"> <div class="component s0 between component--block product-link-block"> <a href="/fr/try/cloud/signup?bundle=jira-software&edition=free" id="highlightItem1__link" class="component--block__link" data-event="clicked" data-uuid="0703b6c2-3e-cta-desktop-product-link1" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-product-link" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img 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data-uuid="1e6caadc-5a-title-link" data-event-component="subNav" data-event-container="navbar" data-schema-version="1" data-label="Télécharger gratuitement" data-label-english="logo" > <span class="imkt-navbar__title-text">ITSM</span> </a> <button id="jsToggleNavbarMenu" class="aui-icon aui-icon-small aui-iconfont-arrow-down" data-event="clicked" data-uuid="1e6caadc-5a-open-close-nav-menu" data-event-component="linkButton" data-event-container="navbar" data-schema-version="1" data-label="Télécharger gratuitement" >Open and close the navigation menu</button> </div> <ul class="imkt-navbar__link-list" > <li > <a href="#" class="imkt-navbar__link-list-link imkt-navbar__link-list-link--dropdown-trigger" data-event="clicked" data-uuid="890eecf3-63" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Ressources" data-label-english="Resources" >Ressources</a> <div class="imkt-navbar__dropdown-links dropdown-container show-nav-hover-detail" > <div class="column"> <ul> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="desktop-Jira Service Management"> <a href="/fr/software/jira/service-management" tabindex="0" data-event="clicked" data-uuid="548cc201-b7" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Jira Service Management</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link" data-hover-content-id="desktop-Gestion-des-incidents"> <a href="/fr/incident-management" tabindex="0" data-event="clicked" data-uuid="4dcd6b31-7a" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Gestion des incidents" data-label-english="Incident management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Gestion des incidents</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="desktop-Guide-produit"> <a href="/fr/software/jira/service-management/product-guide" tabindex="0" data-event="clicked" data-uuid="3e94a1c8-6c" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Guide produit" data-label-english="Product guide" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Guide produit</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="desktop-Bibliothèque-de-ressources"> <a href="/fr/software/jira/service-management/resources" tabindex="0" data-event="clicked" data-uuid="a9098f28-8f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Bibliothèque de ressources" data-label-english="Resource library" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Bibliothèque de ressources</h3> </div> </div> </a> </li> </ul> </div> <div class="column nav-hover-details"> <div class="navbar-hover-content" id="desktop-Jira Service Management"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestion des services pour les équipes opérationnelles informatiques, de développement et métier </h3> <p>Proposez une gestion des services haute vélocité à grande échelle.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/fr/software/jira/service-management/free" data-event="clicked" data-uuid="94bdb51a-33" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Télécharger gratuitement" data-label-english="Get it free" class="component__link button button--one button--regular button--primary " > Télécharger gratuitement </a> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management" data-event="clicked" data-uuid="3ade5024-4e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="En savoir plus" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > En savoir plus </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Gestion-des-incidents"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Comment répondre aux incidents, les résoudre et en tirer des enseignements </h3> <p>Consultez les conseils d'Atlassian pour rétablir le fonctionnement des services.</p> </div> <div class="component component--link-button "> <a href="/fr/incident-management" data-event="clicked" data-uuid="e0a848b0-f8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="En savoir plus" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > En savoir plus </a> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block display-none" > </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Guide-produit"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tout ce que vous devez savoir pour configurer JSM </h3> <p>Ces guides couvrent tous les sujets, des bases aux bonnes pratiques avancées.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/fr/software/jira/service-management/product-guide?bundle=compass" data-event="clicked" data-uuid="70e11420-82" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Consulter le guide" data-label-english="View guide" class="component__link button button--one button--regular button--secondary " > Consulter le guide </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="desktop-Bibliothèque-de-ressources"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bibliothèque de ressources Jira Service Management </h3> <p>Parcourez nos livres blancs, nos études de cas, nos rapports et plus encore pour obtenir toutes les informations dont vous avez besoin.</p> </div> <div class="component component--link-button display-none "> <a href="/fr/software/jira/service-management/resources" data-event="clicked" data-uuid="9c47642b-c8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Voir la bibliothèque" data-label-english="View library" 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</a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link" data-hover-content-id="mobile-Gestion-des-incidents"> <a href="/fr/incident-management" tabindex="0" data-event="clicked" data-uuid="4dcd6b31-7a" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Gestion des incidents" data-label-english="Incident management" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Gestion des incidents</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="mobile-Guide-produit"> <a href="/fr/software/jira/service-management/product-guide" tabindex="0" data-event="clicked" data-uuid="3e94a1c8-6c" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Guide produit" data-label-english="Product guide" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Guide produit</h3> </div> </div> </a> </li> <li class=" imkt-navbar__dropdown-links__group-link hoverable-link hover-over" data-hover-content-id="mobile-Bibliothèque-de-ressources"> <a href="/fr/software/jira/service-management/resources" tabindex="0" data-event="clicked" data-uuid="a9098f28-8f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-label="Bibliothèque de ressources" data-label-english="Resource library" > <div class="imkt-navbar--hoverable-nav-dropdown__link-container "> <div class="imkt-navbar--hoverable-nav-dropdown__link-text"> <h3 class="h4">Bibliothèque de ressources</h3> </div> </div> </a> </li> </ul> </div> <div class="column nav-hover-details"> <div class="navbar-hover-content" id="mobile-Jira Service Management"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestion des services pour les équipes opérationnelles informatiques, de développement et métier </h3> <p>Proposez une gestion des services haute vélocité à grande échelle.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/fr/software/jira/service-management/free" data-event="clicked" data-uuid="94bdb51a-33" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Télécharger gratuitement" data-label-english="Get it free" class="component__link button button--one button--regular button--primary " > Télécharger gratuitement </a> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management" data-event="clicked" data-uuid="3ade5024-4e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="En savoir plus" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > En savoir plus </a> </div> </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="mobile-Gestion-des-incidents"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Comment répondre aux incidents, les résoudre et en tirer des enseignements </h3> <p>Consultez les conseils d'Atlassian pour rétablir le fonctionnement des services.</p> </div> <div class="component component--link-button "> <a href="/fr/incident-management" data-event="clicked" data-uuid="e0a848b0-f8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="En savoir plus" data-label-english="Learn more" class="component__link button button--one button--regular button--secondary " > En savoir plus </a> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block display-none" > </div> </div> </div> </div> </div> <div class="navbar-hover-content" id="mobile-Guide-produit"> <div class="container-fluid n20"> <div class="row"> <div class="component no-flex component--block" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tout ce que vous devez savoir pour configurer JSM </h3> <p>Ces guides couvrent tous les sujets, des bases aux bonnes pratiques avancées.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s16 between component--block" > <div 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Comment améliorer votre workflow de support informatique </h2> </div> <div class="component flexRow alignItemsCenter justifyCenter noWrap no s16 between component--block" > <div class="component component--link-button "> <a href="/fr/software/jira/service-management/free" data-event="clicked" data-uuid="550b3467-03" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Télécharger gratuitement" data-label-english="Get it free" class="component__link button button--two button--regular button--primary " > Télécharger gratuitement </a> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management" data-event="clicked" data-uuid="5449df61-a6" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="En savoir plus" data-label-english="Learn more" class="component__link link-arrow " > En savoir plus<svg class="link-arrow-image" width="11px" height="8px" 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has-child-links foldup" > <a href="/fr/itsm/service-request-management" data-event="clicked" data-uuid="901d6845-a2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des demandes de service </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management" data-event="clicked" data-uuid="5fe5efca-04" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/how-to-build-a-service-desk" data-event="clicked" data-uuid="0ada4e95-94" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bonnes pratiques pour créer un centre de services </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/it-metrics-and-reporting" data-event="clicked" data-uuid="327b836e-c8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Métriques et rapports informatiques </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/slas" data-event="clicked" data-uuid="3b438742-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Tout sur les SLA (quoi, pourquoi et comment) </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/first-call-resolution" data-event="clicked" data-uuid="2baf12bb-32" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Pourquoi la résolution au premier contact (FCR) est-elle importante ? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/help-desk" data-event="clicked" data-uuid="1a8005e3-96" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Centre d'aide </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm" data-event="clicked" data-uuid="324e1030-73" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Centre de services, centre d'assistance, ITSM </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/how-to-run-it-support-devops-way" data-event="clicked" data-uuid="ca739e5c-af" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Comment exécuter le support informatique à la DevOps </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/conversational-ticketing" data-event="clicked" data-uuid="4bc9c728-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Système de ticket conversationnel </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/how-to-customize-jira-service-management" data-event="clicked" data-uuid="e347a2ca-f2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Personnalisez Jira Service Management </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/transitioning-from-email-support" data-event="clicked" data-uuid="3f2221f8-80" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Transition depuis le support par e-mail </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/service-catalog" data-event="clicked" data-uuid="02ae1fd0-14" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Catalogue de services </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/virtual-agent" data-event="clicked" data-uuid="bbcefa42-11" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Qu'est-ce qu'un agent virtuel ? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/it-services" data-event="clicked" data-uuid="dd053b27-24" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Comprendre les services informatiques et leur importance </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/service-desk" data-event="clicked" data-uuid="21f14ac7-08" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Support informatique </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/service-request-management/it-ticketing-system" data-event="clicked" data-uuid="03141fad-91" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> IT ticketing system </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/it-asset-management" data-event="clicked" data-uuid="71b2e9ef-6c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> IT Asset Management </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management" data-event="clicked" data-uuid="2ba5bae0-37" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/cmdb" data-event="clicked" data-uuid="941e5fc7-06" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bases de données de gestion des configurations </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/configuration-vs-asset-management" data-event="clicked" data-uuid="a73be061-f2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion des configurations vs gestion des actifs </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/best-practices" data-event="clicked" data-uuid="7e449991-f1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Meilleures pratiques en matière de gestion des actifs informatiques et logiciels </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/asset-tracking" data-event="clicked" data-uuid="0d50d464-70" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Suivi des actifs </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/hardware-asset-management" data-event="clicked" data-uuid="2dcd4316-67" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion des actifs matériels </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-asset-management/asset-management-lifecycle" data-event="clicked" data-uuid="3fb9a620-fc" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Cycle de vie de la gestion des actifs </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management" data-event="clicked" data-uuid="7b1ed876-3e" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des incidents </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management" data-event="clicked" data-uuid="5282f9a8-c7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/incident-management/itscm" data-event="clicked" data-uuid="c6a86907-5f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion de la continuité des services informatiques </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/incident-communication" data-event="clicked" data-uuid="3b02d8ec-c9" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Communication sur les incidents </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-communication/templates" data-event="clicked" data-uuid="46f749aa-74" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Modèles </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-communication/workshop" data-event="clicked" data-uuid="6cc74278-e7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Atelier </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/incident-response" data-event="clicked" data-uuid="fd9ecf06-8a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Réponse aux incidents </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/best-practices" data-event="clicked" data-uuid="f4b489bf-ef" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Bonnes pratiques </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/incident-commander" data-event="clicked" data-uuid="af4a9614-5c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Coordinateur gestion des incidents </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/aviation" data-event="clicked" data-uuid="56d1086a-81" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Transport aérien </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/roles-responsibilities" data-event="clicked" data-uuid="af9daf21-2a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Rôles et responsabilités </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/lifecycle" data-event="clicked" data-uuid="df6f9167-67" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Cycle de vie </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/how-to-create-an-incident-response-playbook" data-event="clicked" data-uuid="bb09d52f-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Playbook </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/incident-response/support-levels" data-event="clicked" data-uuid="33b60e19-9a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Niveaux de support informatique </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/on-call" data-event="clicked" data-uuid="a22c635d-2d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Astreinte </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/on-call-schedules" data-event="clicked" data-uuid="0d8bd29f-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Plannings d'astreinte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/on-call-pay" data-event="clicked" data-uuid="c7666a80-a3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Prime d'astreinte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/alert-fatigue" data-event="clicked" data-uuid="8c3e14e9-12" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Fatigue d'alerte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/improving-on-call" data-event="clicked" data-uuid="b6f45e62-72" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Amélioration des astreintes </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/it-alerting" data-event="clicked" data-uuid="7f5a2073-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Alertes informatiques </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/escalation-policies" data-event="clicked" data-uuid="05612363-f7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Politiques de remontée </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/tools" data-event="clicked" data-uuid="89347a3d-36" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Outils </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/template" data-event="clicked" data-uuid="b21045b2-11" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Modèle </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/on-call/escalation-path-template" data-event="clicked" data-uuid="0cc2892d-35" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Modèle de parcours de remontée </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/kpis" data-event="clicked" data-uuid="00f2f82c-ae" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> KPI </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/common-metrics" data-event="clicked" data-uuid="0a0bc9ed-84" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Métriques courantes </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/severity-levels" data-event="clicked" data-uuid="735d8f73-10" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Niveaux de gravité </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/cost-of-downtime" data-event="clicked" data-uuid="8081fff3-39" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Coût des temps d'arrêt </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/sla-vs-slo-vs-sli" data-event="clicked" data-uuid="3274f87e-41" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> SLA, SLO et SLI </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/error-budget" data-event="clicked" data-uuid="694db808-03" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Budget d'erreur </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/reliability-vs-availability" data-event="clicked" data-uuid="8c2378f3-ee" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Fiabilité et disponibilité </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/kpis/mttf" data-event="clicked" data-uuid="f0f0635c-17" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> MTTF (temps moyen de bon fonctionnement) </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/devops" data-event="clicked" data-uuid="e33eac1d-09" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> DevOps </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/devops/sre" data-event="clicked" data-uuid="b26f844e-88" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> SRE </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/devops/you-built-it-you-run-it" data-event="clicked" data-uuid="f90fae53-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Vous l'avez conçu, vous en êtes responsable </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/devops/incident-vs-problem-management" data-event="clicked" data-uuid="fa49b580-b5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gestion des problèmes et gestion des incidents </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/devops/chatops" data-event="clicked" data-uuid="5c3acf71-be" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> ChatOps </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/itsm" data-event="clicked" data-uuid="010866b8-f9" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> ITSM </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/major-incident-management" data-event="clicked" data-uuid="5a89a565-66" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gestion des incidents majeurs </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/it-incident-management" data-event="clicked" data-uuid="28764642-84" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gestion des incidents informatiques </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/modern-incident-management-for-it-ops" data-event="clicked" data-uuid="5f0e5f08-2b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Gestion moderne des incidents pour l'équipe ITOps </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/disaster-recovery" data-event="clicked" data-uuid="145da528-77" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Comment élaborer un plan de reprise d'activité informatique </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/disaster-recovery-plan-examples" data-event="clicked" data-uuid="9dec9b4b-9d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Exemples de plans de reprise d'activité </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/itsm/bug-tracking-best-practices" data-event="clicked" data-uuid="b7a33993-99" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Bonnes pratiques de suivi des bugs </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/postmortem" data-event="clicked" data-uuid="b8818958-4f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Post-mortem </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/templates" data-event="clicked" data-uuid="4936a77a-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Modèle </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/blameless" data-event="clicked" data-uuid="6810fc46-35" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Sans reproches </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/reports" data-event="clicked" data-uuid="81378d2d-c3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Rapports </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/meeting" data-event="clicked" data-uuid="24e117ff-d6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Réunion </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/timelines" data-event="clicked" data-uuid="650ee13c-c1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Chronologies </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/5-whys" data-event="clicked" data-uuid="a1c2a0ea-a4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Les Cinq pourquoi </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/postmortem/public-vs-private" data-event="clicked" data-uuid="7754747c-a2" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Public et privé </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/tutorials" data-event="clicked" data-uuid="d318c8f1-a5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Tutoriels </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/tutorials/incident-communication" data-event="clicked" data-uuid="a0185940-d6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Communication sur les incidents </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/tutorials/on-call-schedule" data-event="clicked" data-uuid="9b7c223c-32" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Planning d'astreinte </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/tutorials/automate-customer-notifications" data-event="clicked" data-uuid="7e4ab095-57" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Automatisation des notifications client </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link has-child-links foldup" > <a href="/fr/incident-management/handbook" data-event="clicked" data-uuid="98b5d842-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Manuel </a> <div class="nested-links" > <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/handbook/incident-response" data-event="clicked" data-uuid="83f38ac2-fa" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Réponse aux incidents </a> </div> <div class="custom-guide-link level-3 guide-sidebar-link foldup" > <a href="/fr/incident-management/handbook/postmortems" data-event="clicked" data-uuid="dd23786c-f8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level3 "> Post-mortems </a> </div> </div> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/template-generator" data-event="clicked" data-uuid="f54ec1f8-3b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Générateur de modèle </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/glossary" data-event="clicked" data-uuid="5261ce7a-0c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Glossaire </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/get-the-handbook" data-event="clicked" data-uuid="4b495066-77" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Obtenir le manuel </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/2020-state-of-incident-management" data-event="clicked" data-uuid="ebd57b9c-9e" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> État de la gestion des incidents en 2020 </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/incident-management/2021-state-of-incident-management" data-event="clicked" data-uuid="c428ec2c-34" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> État de la gestion des incidents en 2021 </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/it-management" data-event="clicked" data-uuid="a35c134c-a3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion informatique </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-management" data-event="clicked" data-uuid="7e49a1c7-2d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/problem-management" data-event="clicked" data-uuid="3d8b5666-22" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des problèmes </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/problem-management" data-event="clicked" data-uuid="9c319fe8-79" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/problem-management/template" data-event="clicked" data-uuid="6d58a094-76" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Modèle </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/problem-management/roles-and-responsibilities" data-event="clicked" data-uuid="87aeecde-62" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Rôles et responsabilités </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/problem-management/process" data-event="clicked" data-uuid="ea4886bf-ec" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Processus </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/change-management" data-event="clicked" data-uuid="53dcd698-26" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des changements </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management" data-event="clicked" data-uuid="55e43ec8-a0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management/best-practices" data-event="clicked" data-uuid="7580db99-10" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bonnes pratiques </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management/roles-and-responsibilities" data-event="clicked" data-uuid="ea8d6d6f-8f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Rôles et responsabilités </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management/change-advisory-board" data-event="clicked" data-uuid="ac85d1d7-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Conseil consultatif sur les changements </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/change-management/types" data-event="clicked" data-uuid="6a3adc11-74" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Types de gestion des changements </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/knowledge-management" data-event="clicked" data-uuid="541517b2-8b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des connaissances </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/knowledge-management" data-event="clicked" data-uuid="6f8e03be-31" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Présentation </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/knowledge-management/what-is-a-knowledge-base" data-event="clicked" data-uuid="fcfb62ba-f7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Qu'est-ce qu'une base de connaissances ? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/knowledge-management/kcs" data-event="clicked" data-uuid="5f39bd6e-c1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Qu'est-ce que le knowledge-centered service (KCS) ? </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/knowledge-management/self-service-success" data-event="clicked" data-uuid="f7737e55-a7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bases de connaissances en libre-service </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/esm" data-event="clicked" data-uuid="bd0749e6-bf" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des services d'entreprise </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm" data-event="clicked" data-uuid="bf67641a-0f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Présentation </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/hr-service-management-and-delivery" data-event="clicked" data-uuid="1cadf0b4-cc" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Gestion et livraison des services RH </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/hr-automation-best-practices" data-event="clicked" data-uuid="6f53d519-9b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Bonnes pratiques d'automatisation des RH </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/implementation-tips-for-esm" data-event="clicked" data-uuid="cc5c48de-c6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Trois conseils d'implémentation pour l'ESM </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/offboarding" data-event="clicked" data-uuid="a20e8e61-03" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Comprendre le processus de départ </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/employee-experience-management" data-event="clicked" data-uuid="210c2b0c-c8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Stratégies de gestion de l'expérience des collaborateurs </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/onboarding-software" data-event="clicked" data-uuid="253aa3b5-21" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Les 9 meilleurs logiciels d'intégration </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/employee-experience-platforms" data-event="clicked" data-uuid="31baf7fb-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Plateformes dédiées à l'expérience des collaborateurs </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/onboarding-workflow" data-event="clicked" data-uuid="449083fa-69" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Workflow d'intégration </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/employee-onboarding-checklist" data-event="clicked" data-uuid="eaacc805-e3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Checklist pour l'intégration des employés </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/esm/services-delivery" data-event="clicked" data-uuid="629031ea-b3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Fourniture de services informatiques </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/itil" data-event="clicked" data-uuid="e6e56263-0f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> ITIL </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil" data-event="clicked" data-uuid="cbb7110b-fa" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Présentation </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil/devops-vs-itil" data-event="clicked" data-uuid="fe748f6e-d8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> DevOps et ITIL </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil/service-strategy" data-event="clicked" data-uuid="07a6dce8-a7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Guide stratégique pour les services ITIL </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil/service-transition" data-event="clicked" data-uuid="d4a83967-09" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Transition vers les services ITIL </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/itil/continual-service-improvement" data-event="clicked" data-uuid="bc8c398e-d3" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Amélioration de service continue </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links revealed active" > <a href="/fr/itsm/it-operations" data-event="clicked" data-uuid="3116c9ae-e0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 active"> Opérations informatiques </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link revealed active" > <a href="/fr/itsm/it-operations" data-event="clicked" data-uuid="f88c4f9b-93" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 active"> Présentation </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link revealed active" > <a href="/fr/itsm/it-operations/it-infrastructure-management" data-event="clicked" data-uuid="412f3251-6a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 active"> Gestion de l'infrastructure informatique </a> </div> </div> </div> <div class="custom-guide-link level-1 guide-sidebar-link has-child-links foldup" > <a href="/fr/itsm/it-operations-management" data-event="clicked" data-uuid="247ae908-b0" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Gestion des opérations informatiques </a> <div class="nested-links" > <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management" data-event="clicked" data-uuid="bd79cef8-b1" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Vue d'ensemble </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management/system-upgrade" data-event="clicked" data-uuid="56e8c980-81" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Mise à niveau du système </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management/service-mapping" data-event="clicked" data-uuid="dca5d7e9-68" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Cartographie des services </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management/application-dependency-mapping" data-event="clicked" data-uuid="3fcfbdd6-a6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Cartographie des dépendances entre les applications </a> </div> <div class="custom-guide-link level-2 guide-sidebar-link foldup" > <a href="/fr/itsm/it-operations-management/it-infrastructure" data-event="clicked" data-uuid="5218f0c4-4b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level2 "> Infrastructure informatique </a> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.GuidedSidebar", "params": { "stickyPosition":"100", "isAgile":false } } </script></div> </div> <div class="column column-lg-6 column-md-8 no-flex" > <div class="component component--heading-textblock text-longform"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h2 heading" > Qu'est-ce que la gestion de l'infrastructure informatique ? </h1> <p>Les entreprises prospères s'appuient sur des écosystèmes numériques performants et efficaces pour dynamiser leurs activités. La réussite d'une entreprise repose en grande partie sur son infrastructure informatique.</p> <p>Une infrastructure informatique solide englobe le matériel, les logiciels, les réseaux et les centres de données qui alimentent tout, des principales applications métier aux communications avec les employés. Une gestion efficace de l'infrastructure informatique se traduit par des opérations fluides, des performances optimales, un minimum d'interruptions et une atténuation des risques de sécurité.</p> <p>Cet article explore la gestion de l'infrastructure informatique et détaille les principaux avantages, les stratégies de réussite et les meilleures pratiques. Il met également en avant des outils visant à rationaliser les processus de gestion et à garantir une base informatique solide et adaptable.</p> </div> <div class="component s0 between component--block md-cozy-top guided-sidebar-block" id="definition-of-it-infrastructure-mgmt" data-title="Definition of IT infrastructure management" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h2 heading" > Définition de la gestion de l'infrastructure informatique </h2> </div> <div class="component component--textblock text-longform"> <p>La gestion de l'infrastructure informatique supervise, gère et optimise l'ensemble de l'écosystème informatique d'une entreprise. Cela englobe un éventail de composants, y compris du matériel physique tel que des serveurs et des postes de travail, ainsi que des applications logicielles, des réseaux et des centres de données.</p> <p>Les principales responsabilités en matière de gestion de l'<a data-event="clicked" data-uuid="8bc3e22e-2d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="infrastructure informatique" data-label-english="IT infrastructure" href="/fr/itsm/it-operations-management/it-infrastructure">infrastructure informatique</a> consistent notamment à garantir le bon fonctionnement, l'efficacité et la sécurité des composants interconnectés. Cela implique la sélection et le déploiement du matériel et des logiciels, la gestion de la configuration des actifs et des services, la surveillance des performances et une maintenance proactive. Les responsables de l'infrastructure informatique jouent également un rôle essentiel dans la sécurité des réseaux. Ils mettent en place des mesures de protection pour se défendre contre les cybermenaces et assurer l'intégrité des données.</p> <p>Une gestion efficace de l'infrastructure informatique vise à atteindre les objectifs clés suivants : </p> <ul> <li>Maximiser le temps d'activité et minimiser les interruptions</li> <li>Veiller à ce que les applications métiers soient toujours disponibles et fiables</li> <li>Optimiser l'utilisation des ressources</li> <li>Allouer efficacement la puissance de calcul et le stockage pour répondre aux besoins de l'entreprise</li> <li>Instaurer des mesures de sécurité robustes pour protéger les données sensibles et empêcher tout accès non autorisé</li> </ul> <p>En gérant et en adaptant l'infrastructure informatique de manière proactive, les entreprises peuvent garantir une base solide pour leurs opérations numériques afin de soutenir leur croissance future.</p> </div> </div> <div class="component s0 between component--block md-cozy-top guided-sidebar-block" id="benefits-of-it-infrastructure-mgmt" data-title="Benefits of IT infrastructure management" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Avantages de la gestion de l'infrastructure informatique </h2> </div> <div class="component component--textblock text-longform"> <p>Des pratiques de gestion de l'infrastructure informatique bien appliquées peuvent optimiser l'efficacité opérationnelle. Le fait d'avoir une stratégie de configuration des services et des actifs qui inclut la surveillance et la maintenance proactives des systèmes informatiques minimise les temps d'arrêt et les interruptions afin de garantir une disponibilité constante et la productivité des employés. Une stratégie de <a data-event="clicked" data-uuid="8a742c0b-780" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="gestion des problèmes" data-label-english="problem management" href="/fr/itsm/problem-management">gestion des problèmes</a> est un élément essentiel des frameworks ITSM, qui permet d'identifier et de gérer les causes des incidents sur un service informatique après qu'un incident s'est produit. Cela permet d'éviter que les problèmes ne se reproduisent à l'avenir. </p> <p>La gestion de l'infrastructure informatique optimise également l'allocation des ressources. Une analyse et un suivi minutieux permettent d'identifier et de redistribuer les ressources sous-utilisées, en les transférant vers des domaines ayant une plus forte demande, afin de créer un environnement informatique plus rentable.</p> <p>La sécurité est essentielle pour une gestion optimale de l'infrastructure informatique. En mettant en œuvre des protocoles et des procédures de sécurité puissants, les entreprises peuvent réduire de manière significative le risque de cyberattaques et de violations de données. Il s'agit notamment du contrôle d'accès des utilisateurs, du chiffrement des données et d'évaluations régulières des vulnérabilités.</p> <p>Une gestion efficace de l'infrastructure informatique joue également un rôle essentiel dans la promotion de l'évolutivité. Une base informatique bien gérée peut facilement s'adapter à la croissance de l'entreprise. Cela permet une intégration fluide des nouvelles technologies et facilite l'ajout de nouveaux utilisateurs ou de nouvelles applications sans compromettre les performances ou la stabilité. </p> <p>En planifiant de manière proactive, les entreprises peuvent s'assurer que leur infrastructure informatique reste Agile et qu'elle peut atteindre leurs objectifs à long terme.</p> </div> </div> <div class="component s0 between component--block md-cozy-top guided-sidebar-block" id="strategies-for-effective-it-im" data-title="Strategies for effective IT infrastructure management" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Stratégies pour une gestion efficace de l'infrastructure informatique </h2> </div> <div class="component component--textblock text-longform"> <p>Bien que les avantages d'une infrastructure informatique efficace soient évidents, pour obtenir des résultats optimaux, il faut une stratégie bien définie. Voici quelques approches et bonnes pratiques pour gérer l'infrastructure informatique et maximiser l'efficacité :</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Surveillance et maintenance proactives </h3> <p>La surveillance et la maintenance proactives sont les pierres angulaires d'une gestion efficace de l'infrastructure informatique. Un dépannage réactif peut entraîner des interruptions et des temps d'arrêt coûteux. La surveillance proactive permet de suivre en permanence l'état et les performances des systèmes informatiques. Cela permet de détecter rapidement les problèmes potentiels et de prendre des mesures correctives avant que des pannes majeures ne se produisent.</p> <p>En outre, il est important de lancer des outils d'<a data-event="clicked" data-uuid="e372c61b-8d0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="automatisation" data-label-english="automation" href="/fr/platform/automation">automatisation</a> et de supervision manuelle dans le cadre du processus plus large de <a data-event="clicked" data-uuid="e372c61b-8d1" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="gestion de la configuration des actifs et des services" data-label-english="asset and service configuration management" href="/fr/software/jira/service-management/product-guide/getting-started/asset-and-configuration-management">gestion de la configuration des actifs et des services</a> (également connu sous le nom d'ITAM). Ce processus garantit que tous les actifs matériels et immatériels sont comptabilisés et optimisés. Un logiciel de surveillance automatique prend en charge ce processus en collectant en permanence des données sur les performances du système, l'utilisation des ressources et les métriques de sécurité. L'analyse des données permet d'identifier des tendances ou des anomalies susceptibles de signaler des problèmes potentiels. Des audits réguliers du système et des évaluations des vulnérabilités peuvent mettre en évidence les faiblesses potentielles de l'infrastructure informatique.</p> <p>Prioriser la surveillance et la maintenance proactives permet de minimiser les temps d'arrêt, d'optimiser l'utilisation des ressources et de prolonger la durée de vie du matériel informatique. Cette approche améliore l'efficacité, réduit les coûts et fournit une base informatique plus fiable.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Automatisation </h3> <p>L'automatisation est essentielle pour rationaliser les tâches et les workflows de gestion de l'infrastructure informatique. Les outils d'automatisation gèrent des processus répétitifs et chronophages. Cela permet au personnel informatique de se concentrer sur les initiatives stratégiques. Ces outils automatisent toute une série de tâches, notamment :</p> <ul> <li><strong>L'approvisionnement et la configuration</strong> : automatiser le déploiement et la configuration du matériel et des logiciels permet de gagner du temps par rapport aux processus de configuration manuels.</li> <li><strong>La gestion des correctifs</strong> : une gestion automatique des correctifs garantit les mises à jour du système en temps opportun, corrige les failles de sécurité et améliore la stabilité du système.</li> <li><strong>Les mises à jour logicielles</strong> : automatiser les mises à jour permet de rationaliser le processus et de réduire le risque d'erreur humaine.</li> <li><strong>La surveillance des performances</strong> : les outils de surveillance automatisés suivent en permanence l'état et les performances du système, ce qui permet d'identifier et de résoudre les problèmes de manière proactive.</li> <li><strong>La sauvegarde et la récupération</strong> : les sauvegardes automatisées protègent les données critiques et les rendent disponibles pour la reprise d'activité.</li> </ul> <p>Voici des exemples d'outils d'automatisation utilisés pour la gestion de l'infrastructure informatique :</p> <ul> <li>Les <strong>outils de gestion des correctifs</strong> automatisent le téléchargement, les tests et le déploiement des correctifs de sécurité sur les systèmes.</li> <li>Les <strong>outils de surveillance et d'alerte</strong> suivent en permanence les performances du système et les métriques de sécurité, en envoyant des alertes en cas de problèmes potentiels.</li> <li>Les <strong>outils d'orchestration</strong> rationalisent les workflows complexes en coordonnant de multiples tâches et applications au sein de l'infrastructure informatique.</li> </ul> <p>En tirant parti de l'automatisation, les équipes peuvent améliorer de manière significative l'efficacité et la précision des tâches de gestion de l'infrastructure informatique. Cela permet au personnel informatique de se concentrer sur des tâches plus importantes et contribue en fin de compte à créer un environnement informatique plus Agile et plus réactif.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestion de la configuration </h3> <p>La gestion des configurations fait référence à l'approvisionnement et à la maintenance des systèmes informatiques dans l'état souhaité. Cela garantit la cohérence entre les environnements, minimise les erreurs humaines et simplifie le dépannage. Pour ce faire, les outils de gestion des configurations définissent l'état souhaité du système (ses packages logiciels, ses comptes utilisateurs, ses paramètres de sécurité, etc.) à l'aide de fichiers de configuration. Ces fichiers sont stockés dans un dépôt central et appliqués aux systèmes cibles.</p> <p>Par exemple, une équipe informatique peut utiliser un outil de gestion des configurations pour s'assurer que tous les serveurs web d'un cluster exécutent la même version d'application web avec des configurations de sécurité identiques. Cela élimine le risque d'incohérences entraînant des failles de sécurité ou des dysfonctionnements des applications. De même, la gestion des configurations peut automatiser le déploiement de nouveaux packages logiciels ou de correctifs de sécurité sur tous les systèmes, ce qui permet aux administrateurs de gagner du temps et de réduire les efforts.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Cloud computing </h3> <p>Le <a data-event="clicked" data-uuid="bf7faa8b-990" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="cloud computing" data-label-english="Cloud computing" href="/fr/microservices/cloud-computing">cloud computing</a> propose des ressources évolutives à la demande. Les fournisseurs de cloud proposent des services, notamment du stockage, de la puissance de calcul et des applications logicielles. Ces fonctionnalités permettent de diminuer les coûts en éliminant le besoin d'investir dans une infrastructure matérielle physique et de l'entretenir.</p> <p>L'évolutivité est l'un des principaux avantages du cloud computing pour la gestion de l'infrastructure informatique. Les ressources du cloud peuvent s'adapter à l'évolution des entreprises, ce qui leur permet de modifier leur infrastructure informatique rapidement et efficacement. Cette flexibilité répond aux fluctuations de la charge de travail et aux demandes des utilisateurs.</p> <p>La migration de l'infrastructure informatique vers le cloud nécessite une réflexion et une planification minutieuses. Les entreprises doivent évaluer de manière approfondie leur infrastructure existante, leurs exigences de sécurité et leur charge de travail. En choisissant bien votre fournisseur de services cloud et modèle de service, vous garantissez l'alignement de votre stratégie avec vos besoins et le budget de votre entreprise.</p> <p>Les considérations relatives à la sécurité sont primordiales lorsque vous transférez des données sensibles vers le cloud. La mise en œuvre de mesures de sécurité et de protocoles de chiffrement robustes garantit l'intégrité des données et assure votre conformité réglementaire.</p> <p>Grâce à une évaluation précise des besoins et à la mise en œuvre d'une stratégie d'adoption du cloud bien définie, les entreprises peuvent tirer parti de la puissance du cloud computing pour optimiser la gestion de leurs services informatiques (<a data-event="clicked" data-uuid="bf7faa8b-991" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="ITSM" data-label-english="ITSM" href="/fr/itsm">ITSM</a>), créant ainsi un environnement informatique plus agile et plus flexible.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Virtualisation </h3> <p>La virtualisation est une technologie transformatrice qui permet à un seul serveur physique de fonctionner comme plusieurs <a data-event="clicked" data-uuid="c84a6b06-550" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="machines virtuelles" data-label-english="virtual machines" href="/fr/microservices/cloud-computing/containers-vs-vms">machines virtuelles</a>. Une couche logicielle extrait les ressources matérielles sous-jacentes du système d'exploitation et des applications qu'il exécute, telles que le processeur, la mémoire et le stockage. Cela permet de partitionner le serveur en plusieurs machines virtuelles, chacune faisant office d'ordinateur dédié avec son propre système d'exploitation et ses propres applications.</p> <p>La virtualisation permet une utilisation plus efficace des ressources matérielles. Les serveurs physiques sous-utilisés peuvent gaspiller une partie importante de leur puissance de traitement et de leur mémoire. Cela permet également aux entreprises de regrouper les charges de travail sur un seul serveur physique, optimisant ainsi l'utilisation des ressources et réduisant le nombre de machines physiques. Cela se traduit par une empreinte physique réduite, une baisse des coûts énergétiques et une réduction des dépenses matérielles.</p> <p>La virtualisation simplifie la gestion de l'infrastructure informatique en facilitant l'approvisionnement, le déploiement et la migration des machines virtuelles. Les machines virtuelles étant portables et indépendantes du matériel sous-jacent, elles peuvent être facilement déplacées d'un serveur physique à des fins de maintenance ou d'équilibrage de charge. Cela améliore la productivité du personnel informatique et rationalise les processus de gestion de l'infrastructure.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Planification de la reprise après sinistre </h3> <p>Des événements imprévus tels que des catastrophes naturelles, des cyberattaques ou des pannes de courant peuvent menacer la continuité de l'activité. La planification de la reprise après sinistre est vitale pour les services de gestion de l'infrastructure informatique et garantit une réponse rapide et efficace aux perturbations.</p> <p>Un plan de reprise d'activité bien défini décrit les procédures et les protocoles de restauration des systèmes informatiques et des données critiques en cas de catastrophe. Cela minimise les temps d'arrêt, les pertes de données et l'impact global sur les opérations commerciales. </p> <p>Un plan de reprise d'activité efficace comprend les étapes suivantes :</p> <ol> <li><strong>Évaluation des risques</strong> : permet d'identifier les menaces et vulnérabilités potentielles susceptibles de perturber votre infrastructure informatique. Évaluez la probabilité et l'impact potentiel de chaque scénario de risque.</li> <li><strong>Analyse d'impact métier (BIA)</strong> : donne la priorité aux fonctions critiques de l'entreprise et détermine les temps d'arrêt acceptables pour chacune d'entre elles. Cela permet de définir les objectifs en matière de temps et de point de restauration pour les sauvegardes de données.</li> <li><strong>Stratégies de récupération</strong> : un plan d'urgence décrit des stratégies de reprise spécifiques pour restaurer les systèmes et les données critiques selon différents scénarios, sur la base de l'évaluation des risques et de la BIA.</li> <li><strong>Sauvegarde et réplication</strong> : tout plan de reprise d'activité doit définir les calendriers de sauvegarde, les politiques de conservation et l'emplacement de sauvegarde choisi (sur site, hors site ou dans le cloud). La réplication peut créer une copie exacte des données critiques sur un emplacement secondaire pour une restauration plus rapide.</li> <li><strong>Tests et validation</strong> : cette étape permet de simuler régulièrement des scénarios de catastrophe et applique les procédures de reprise pour tester et valider l'efficacité du plan de reprise et identifier tout point faible.</li> </ol> </div> </div> <div class="component s0 between component--block md-cozy-top guided-sidebar-block" id="best-practices" data-title="Best practices in optimizing your IT infrastructure" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Les meilleures pratiques pour optimiser votre infrastructure informatique </h2> </div> <div class="component component--textblock text-longform"> <p>Les meilleures pratiques permettent d'optimiser davantage les solutions de gestion de l'infrastructure informatique et de garantir une base solide aux opérations commerciales :</p> <ul> <li><strong>Standardisation</strong> : la standardisation du matériel, des logiciels et des paramètres de configuration de l'infrastructure informatique simplifie la gestion et réduit la complexité du système. Cela favorise la cohérence, minimise les efforts de dépannage et facilite l'efficacité des processus de déploiement et de maintenance.</li> <li><strong>Documentation</strong> : garder une documentation complète et mise à jour est crucial pour gérer efficacement votre infrastructure informatique. Cela inclut la documentation des inventaires matériels et logiciels, des configurations réseau, des protocoles de sécurité, des procédures de reprise d'activité et les manuels d'utilisation. </li> <li><strong>Mises à jour et correctifs réguliers</strong> : l'application de correctifs logiciels et de sécurité est essentielle pour garantir la sécurité et la stabilité de votre infrastructure informatique. Ces mises à jour corrigent des vulnérabilités et des bugs connus, atténuent les risques de sécurité et améliorent les performances globales du système. Les outils de gestion des correctifs automatisent le téléchargement et le déploiement des mises à jour pour garantir une application rapide.</li> <li><strong>Collaboration et communication</strong> : une <a data-event="clicked" data-uuid="d3c724c5-410" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="collaboration" data-label-english="collaboration" href="/fr/platform/collaboration">collaboration</a> et communication efficaces entre le personnel informatique et les autres équipes optimisent la gestion de l'infrastructure informatique et permettent de bien comprendre les besoins de l'entreprise. <a data-event="clicked" data-uuid="d3c724c5-411" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Cela permet au service informatique de relever les défis de manière proactive, de fournir des solutions conformes aux objectifs commerciaux généraux et de promouvoir la résolution des problèmes et l'amélioration continue." data-label-english="continuous improvement" href="/fr/agile/project-management/continuous-improvement">Cela permet au service informatique de relever les défis de manière proactive, de fournir des solutions conformes aux objectifs commerciaux généraux et de promouvoir la résolution des problèmes et l'amélioration continue.</a></li> </ul> </div> </div> <div class="component s0 between component--block md-cozy-top guided-sidebar-block" id="tools-for-it-infrastructure-mgmt" data-title="Tools for IT infrastructure management" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Outils de gestion de l'infrastructure informatique </h2> </div> <div class="component component--textblock text-longform"> <p>Pour optimiser la gestion de l'infrastructure informatique, vous devrez tirer parti d'outils et de technologies pour automatiser les tâches, simplifier vos workflows et mieux comprendre l'état et les performances du système. Voici un aperçu des différents outils qui peuvent faciliter la gestion de l'infrastructure informatique :</p> <ul> <li>Les <strong>outils de surveillance</strong> offrent une visibilité continue sur les performances et l'état des composants de l'infrastructure informatique, y compris les serveurs, les réseaux, les applications et les périphériques de stockage. Ces outils collectent des données sur l'utilisation des ressources, la charge du processeur, l'utilisation de la mémoire, le trafic réseau et d'autres métriques. Ils peuvent générer des alertes en cas d'anomalies ou de problèmes potentiels, permettant ainsi une intervention proactive.</li> <li>Les <strong>outils de gestion des configurations</strong> automatisent la configuration et le provisionnement des serveurs, des logiciels et des appareils sur le réseau. Cela garantit la cohérence, réduit le risque d'erreurs et simplifie les processus de déploiement et de maintenance. Les outils de gestion de la configuration peuvent également suivre les modifications apportées à l'infrastructure informatique, faciliter, dépanner et minimiser les dérives de configuration.</li> <li>Les <strong>solutions de sécurité</strong> protègent vos données sensibles et votre infrastructure informatique. Elles comprennent un large éventail d'outils et de technologies, notamment des pare-feu, des systèmes de détection et de prévention des intrusions, des logiciels antivirus et anti-programme malveillant, ainsi que des outils de gestion des vulnérabilités. </li> </ul> <p><a data-event="clicked" data-uuid="7953e0f6-7c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" href="/fr/software/jira/service-management">Jira Service Management</a> est une plateforme complète qui simplifie les opérations du centre de services informatiques et améliore la gestion des incidents. Ses fonctionnalités sont les suivantes :</p> <ul> <li><strong>Fonctions de surveillance et d'alerte</strong> : elles sont essentielles pour garantir la disponibilité et réduire les risques de pannes et autres interruptions.</li> <li><strong>Fonctionnalités de gestion des actifs et de la configuration</strong> : permettent de suivre les actifs, de s'assurer qu'ils sont comptabilisés et intégrés efficacement. </li> <li><strong>Système de gestion des tickets</strong> : enregistre et suit les demandes d'assistance informatique, les incidents et les demandes de service.</li> <li><strong>Gestion des workflows</strong> : permet d'automatiser les workflows pour la résolution des incidents, garantissant l'efficacité des processus de résolution des problèmes.</li> <li><strong>Base de connaissances</strong> : contient un répertoire de solutions en libre-service et d'articles informatifs permettant aux utilisateurs de résoudre les problèmes fréquents.</li> <li><strong>Reporting et analyses</strong> : fournit des informations sur les performances du centre de services informatiques et identifie les domaines d'amélioration.</li> </ul> </div> </div> <div class="component s0 between component--block md-cozy-top guided-sidebar-block" id="manage-it-infrastructure-with-jsm" data-title="Manage IT infrastructure with Jira Service Management" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gérer l'infrastructure informatique avec Jira Service Management </h2> </div> <div class="component component--textblock text-longform"> <p>La gestion efficace de l'infrastructure informatique constitue l'épine dorsale de la réussite d'une entreprise. Une stratégie robuste intégrant une surveillance proactive, une automatisation et une planification de la reprise après sinistre est essentielle pour garantir la continuité des activités et optimiser l'utilisation des ressources informatiques. La mise en œuvre de ces stratégies nécessite des outils pour simplifier les workflows, automatiser les tâches et obtenir des analyses.</p> <p>Jira Service Management est un <a data-event="clicked" data-uuid="5e2aca9d-3d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="logiciel ITSM" data-label-english="ITSM software" href="/fr/software/jira/service-management/itsm-software">logiciel ITSM</a> spécialement conçu pour permettre aux équipes informatiques de gérer efficacement leur infrastructure. Elle va au-delà des fonctionnalités traditionnelles du centre de service : cette plateforme complète centralise vos opérations informatiques et simplifie la résolution des incidents. Ce logiciel propose également des <a data-event="clicked" data-uuid="5e2aca9d-3d1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="modèles de gestion des services informatiques" data-label-english="IT service management templates" href="/fr/software/jira/templates/it-service-management">modèles de gestion des services informatiques</a>, qui facilitent la réponse aux demandes, la résolution des incidents et problèmes, ainsi que le déploiement rapide de correctifs.</p> <p>Ces autres <a data-event="clicked" data-uuid="5e2aca9d-3d2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="fonctionnalités de Jira Service Management" data-label-english="Jira Service Management features" href="/fr/software/jira/service-management/features">fonctionnalités de Jira Service Management</a> améliorent la gestion de votre infrastructure informatique :</p> <ul> <li><strong>Workflows automatisés</strong> : définissez et automatisez les workflows pour la résolution des incidents, pour garantir la cohérence et l'efficacité de votre approche en matière de résolution des problèmes. </li> <li><strong>Rapports et analyses exploitables</strong> : obtenez des informations précieuses sur les performances de votre infrastructure informatique. Identifiez les domaines d'amélioration grâce à des rapports et à des analyses détaillés, et prenez ainsi des décisions basées sur des données afin d'optimiser vos opérations informatiques.</li> <li><strong>Capacités de gestion des incidents</strong> : simplifiez l'identification, la surveillance et la résolution des incidents informatiques, en réduisant les temps d'arrêt et en garantissant la continuité de l'activité. Vos équipes informatiques et DevOps peuvent ainsi collaborer efficacement et sans délai à rétablir le fonctionnement normal de vos services.</li> <li><strong>Atlassian Compass</strong> : intégré à Jira Service Management, il aide les équipes d'ingénierie à comprendre comment les incidents affectent les services, en leur offrant une vue centralisée et en temps réel des déploiements, des commits de code et des incidents. Vous pourrez ainsi identifier les causes profondes plus rapidement et réduire les délais de résolution des incidents.</li> </ul> <p>Tirez parti des fonctionnalités robustes de Jira Service Management pour aider les équipes informatiques à gérer leur infrastructure, à en garantir le bon fonctionnement et à résoudre les problèmes potentiels de manière proactive. Votre environnement informatique est plus efficace, votre fourniture de services améliorée et la croissance de votre entreprise repose sur des bases plus solides.</p> </div> </div> <div class="component s0 between component--block md-cozy-top guided-sidebar-block" id="it-infrastructure-management-faq" data-title="IT Infrastructure Management: Frequently Asked Questions" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestion de l'infrastructure informatique : questions fréquentes </h2> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Quels sont les 3 principaux domaines de l'infrastructure informatique ? </h3> <p>L'infrastructure informatique repose sur trois piliers fondamentaux : le matériel, les logiciels et le réseau.</p> <ul> <li>Le <strong>matériel</strong> désigne les composants physiques du système informatique, comme les serveurs, les postes de travail, les périphériques de stockage et les équipements réseau. Le matériel fournit de la puissance de traitement, de la capacité de stockage et des interfaces utilisateur pour exécuter des applications et accéder aux données.</li> <li>Le <strong>logiciel</strong> comprend les systèmes d'exploitation, les applications et les programmes qui s'exécutent sur le matériel. Le logiciel dicte le fonctionnement du matériel et fournit les outils et fonctionnalités nécessaires à l'exécution de diverses tâches professionnelles.</li> <li>Le <strong>réseau</strong> connecte les composants matériels et logiciels, permettant ainsi la communication et le partage de données entre les appareils. Il inclut des routeurs, des commutateurs et des câbles qui mettent en place une infrastructure réseau facilitant la circulation des informations au sein de l'entreprise.</li> </ul> <p>En alliant une intégration parfaite de ces trois domaines et leurs performances optimales, vous garantissez le bon fonctionnement de vos opérations informatiques. Matériel, logiciel et réseau œuvrent de concert pour soutenir les opérations métier essentielles de votre entreprise, du stockage à la communication des données, en passant par les applications critiques pour vos opérations quotidiennes.</p> </div> <div class="component component--heading-textblock text-longform"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Que fait un responsable d'infrastructure informatique ? </h3> <p>Un responsable de l'infrastructure informatique veille au bon fonctionnement et à la stabilité de l'écosystème informatique d'une entreprise. Ses responsabilités couvrent un large éventail de tâches :</p> <ul> <li><strong>Gestion du matériel et des logiciels</strong> : le responsable supervise l'installation, la configuration et la maintenance des composants matériels, tels que les serveurs et les postes de travail, ainsi que des applications logicielles sur lesquelles s'appuie l'entreprise.</li> <li><strong>Fonctionnement du réseau</strong> : la gestion et la surveillance de l'infrastructure réseau de l'entreprise garantissent des performances, une sécurité et une évolutivité optimales.</li> <li><strong>Conformité en matière de sécurité</strong> : le responsable implémente et maintient de solides mesures de sécurité pour protéger l'infrastructure informatique des cyberattaques et des violations de données. Cela implique le respect des réglementations et bonnes pratiques du secteur.</li> <li><strong>Coordination de projets</strong> : diriger et coordonner des projets d'infrastructure informatique garantit la réussite de leur implémentation dans les limites des budgets et des délais.</li> <li><strong>Gestion des fournisseurs</strong> : le responsable gère les relations avec les fournisseurs de matériel, de logiciels et de services, négocie les contrats et supervise les accords de niveau de service (SLA).</li> </ul> <p>Un responsable d'infrastructure informatique efficace associe expertise technique et leadership solide. Il a besoin d'une connaissance approfondie des composants informatiques, des protocoles réseau et des principes de sécurité. D'excellentes compétences en communication et en relations interpersonnelles sont également essentielles pour collaborer avec le personnel informatique, travailler avec d'autres équipes et expliquer des concepts techniques à des parties prenantes non techniques.</p> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Quelles sont les tendances futures en matière de gestion de l'infrastructure informatique ? </h3> <p>Les tendances émergentes, telles que l'edge computing, rapprocheront la puissance de traitement des sources de données, ce qui nécessitera de nouvelles stratégies de gestion. L'IA et l'apprentissage machine automatiseront les tâches, prédiront les problèmes et optimiseront les ressources. La croissance des appareils IoT nécessitera une infrastructure robuste pour gérer l'augmentation des flux de données.</p> <p>De plus, l'essor des environnements hybrides et multicloud exigera des solutions qui intègrent parfaitement les ressources sur site et dans le cloud. Il est crucial de s'adapter à ces tendances pour maintenir une base informatique sécurisée, évolutive et efficace qui soutienne la croissance future.</p> </div> </div> </div> </div> </div> <div class="container-fluid imkt-content-hub-microsite--section--cta"> <div class="row flex-container reduced-row"> <div class="component--agile-card-link half"> <div class="inner-card box-shadow default default"> <div class="card-header transparent" style="background-image: url('https://wac-cdn.atlassian.com/dam/jcr:cb6b689b-a4c8-4061-a4d8-ba09d3726b53/agile-pattern-agile-at-scale.svg?cdnVersion=2579');"></div> <div class="card-content"> <span class="eyebrows heading">Livre blanc </span> <h4 class="heading">The Total Economic Impact™ Of Atlassian For ITSM</h4> <p>The Total Economic Impact™ of Atlassian Jira Service Management. 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