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mega-current_page_item mega-menu-item-has-children mega-menu-item-47' id='mega-menu-item-47'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/airport-and-passenger-facilitation/" aria-current="page">Airport and Passenger Facilitation<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-21606' id='mega-menu-item-21606'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/airport-and-passenger-facilitation/accessibility/">Accessibility</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-21605' id='mega-menu-item-21605'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/airport-and-passenger-facilitation/accessibility/accessibility-use-cases/">Accessibility Use Cases</a></li> </ul> </li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-41-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-item-44' id='mega-menu-item-44'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/health/">Health<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-44100' id='mega-menu-item-44100'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/health/mental-health-at-airports/">Mental Health at Airports</a></li> </ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-item-48' id='mega-menu-item-48'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/environment/">Environment<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-5956' id='mega-menu-item-5956'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/environment/combatting-wildlife-trafficking/">Combatting Wildlife Trafficking</a></li> </ul> </li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-41-0-2'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-item-49' id='mega-menu-item-49'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/economics/">Economics<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-138' id='mega-menu-item-138'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/economics/airport-slots/">Airport Slots</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-32115' id='mega-menu-item-32115'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/economics/airport-business-and-charges/">Airport Business and Charges</a></li> </ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-item-45' id='mega-menu-item-45'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/airport-information-technology/">Airport Information Technology<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-44736' id='mega-menu-item-44736'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/airport-information-technology/cybersecurity/">Cybersecurity</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-5992' id='mega-menu-item-5992'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/airport-information-technology/technology-innovation-awards/">Technology Innovation Awards</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-48389' id='mega-menu-item-48389'><a class="mega-menu-link" href="https://aci.aero/airport-advocacy/airport-information-technology/acris/">Aviation Community Recommended Information Services (ACRIS)</a></li> </ul> </li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-41-0-3'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-20548' id='mega-menu-item-20548'><a class="mega-menu-link" href="https://aci.aero/2022/08/11/aci-worlds-work-at-icao-assembly-41/">Our work at ICAO Assembly</a></li> </ul> </li> </ul> </li><li class='mega-menu-row' id='mega-menu-41-1'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-41-1-0'></li> </ul> </li></ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-grid mega-disable-link mega-menu-item-139' id='mega-menu-item-139'><a class="mega-menu-link" tabindex="0" aria-expanded="false" role="button">Programs and Services<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-139-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-139-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-item-148' id='mega-menu-item-148'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/asq/">Airport Service Quality (ASQ)<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-154' id='mega-menu-item-154'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/asq/voice-of-the-customer/">Voice of the Customer</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-155' id='mega-menu-item-155'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/asq/voice-of-the-employee/">Voice of the Employee</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-150' id='mega-menu-item-150'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/asq/airport-customer-experience-accreditation/">Airport Customer Experience Accreditation</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-149' id='mega-menu-item-149'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/asq/advisory-services/">Advisory Services</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-2048' id='mega-menu-item-2048'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/">ASQ Awards and Recognition</a></li> </ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-152' id='mega-menu-item-152'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/">Global Airport Training Courses & Programs</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-139-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-item-21199' id='mega-menu-item-21199'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/airport-accreditations/">Airport Accreditations<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-141' id='mega-menu-item-141'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/airport-accreditations/aci-airport-health-accreditation-program/">Airport Health Accreditation</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-16809' id='mega-menu-item-16809'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/airport-accreditations/public-health-and-safety-readiness-accreditation/">Public Health & Safety Readiness Accreditation</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-16899' id='mega-menu-item-16899'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/airport-accreditations/accessibility-enhancement-accreditation-program/">Accessibility Enhancement Accreditation Program</a></li> </ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-50902' id='mega-menu-item-50902'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/aci-intelligence-hub/">ACI Intelligence Hub</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-139-0-2'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-disable-link mega-menu-item-26402' id='mega-menu-item-26402'><a class="mega-menu-link" tabindex="0">Assessments<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-menu-item-145' id='mega-menu-item-145'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/apex/" aria-expanded="false">APEX Peer Assessments<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-956' id='mega-menu-item-956'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/apex/host-an-apex-review/">Host an APEX review</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-147' id='mega-menu-item-147'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/apex/become-an-inspector/">Become an APEX Assessor</a></li> </ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-26403' id='mega-menu-item-26403'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/asce/">Airport System Capacity Enhancement Program</a></li> </ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-33387' id='mega-menu-item-33387'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/small-emerging-and-regional-airports/">Small and Emerging Airports</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-139-0-3'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-home mega-menu-item-has-children mega-disable-link mega-menu-item-24017' id='mega-menu-item-24017'><a class="mega-menu-link" tabindex="0">Environment<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24018' id='mega-menu-item-24018'><a class="mega-menu-link" href="https://www.airportcarbonaccreditation.org/">Airport Carbon Accreditation</a></li> </ul> </li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-has-children mega-disable-link mega-menu-item-5726' id='mega-menu-item-5726'><a class="mega-menu-link" tabindex="0">Airport Operations<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-14767' id='mega-menu-item-14767'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/airport-operations/counter-drones/">Counter Drones Knowledge Centre</a></li> </ul> </li> </ul> </li> </ul> </li></ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-grid mega-menu-item-24019' id='mega-menu-item-24019'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/" aria-expanded="false" tabindex="0">Training<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-24019-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-24019-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24020' id='mega-menu-item-24020'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/calendar/">Session Calendar</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24025' id='mega-menu-item-24025'><a target="_blank" class="mega-menu-link" href="https://aciprodb2c.b2clogin.com/aciprodb2c.onmicrosoft.com/b2c_1_docebosignupsignin/oauth2/v2.0/authorize?client_id=7ab05d6f-1056-4cbc-8753-b96803057e4c&response_type=code&scope=openid&redirect_uri=https%3A%2F%2Facitraining.docebosaas.com%2Fmanage%2Fv1%2Fopenidconnect%2Fcode&state=63efc6f3ad973">ACI Learning Hub</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-30962' id='mega-menu-item-30962'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/in-house-training/">In-house training</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24026' id='mega-menu-item-24026'><a target="_blank" class="mega-menu-link" href="https://olc.aero/">Online Learning Centre</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-24019-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-home mega-menu-item-has-children mega-disable-link mega-menu-item-24027' id='mega-menu-item-24027'><a class="mega-menu-link" tabindex="0">Subject Areas<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24028' id='mega-menu-item-24028'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-customer-experience-training/">Customer Experience</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24029' id='mega-menu-item-24029'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-cybersecurity-training/">Cybersecurity</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24030' id='mega-menu-item-24030'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-economics-training/">Economics</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24031' id='mega-menu-item-24031'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-environment-training/">Environment</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24032' id='mega-menu-item-24032'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-leadership-and-management-training/">Leadership and Management</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24033' id='mega-menu-item-24033'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-operations-and-technical-training/">Operations and Technical</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24034' id='mega-menu-item-24034'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-safety-training/">Safety</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24035' id='mega-menu-item-24035'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-security-training/">Security</a></li> </ul> </li> </ul> </li><li class='mega-menu-column mega-menu-columns-3-of-12' id='mega-menu-24019-0-2'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-home mega-menu-item-has-children mega-disable-link mega-menu-item-24036' id='mega-menu-item-24036'><a class="mega-menu-link" tabindex="0">Airport Training Programs<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24037' id='mega-menu-item-24037'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/airport-executive-leadership-program/">Airport Executive Leadership Program</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24038' id='mega-menu-item-24038'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/ampap/">Airport Management Professional Accreditation Program (AMPAP)</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24039' id='mega-menu-item-24039'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/global-aci-icao-airport-safety-professional-designation-program/">Airport Safety Professional (ASP) Designation Program</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-24040' id='mega-menu-item-24040'><a class="mega-menu-link" href="https://aci.aero/programs-and-services/global-training/global-safety-network-diploma-program/">Global Safety Network (GSN) Diploma Program</a></li><li class='mega-menu-item mega-menu-item-type-custom 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href="https://aci.aero/about-aci/">About ACI</a><span class="fl-menu-toggle"></span></div><ul class="sub-menu"> <li id="menu-item-7569" class="menu-item menu-item-type-custom menu-item-object-custom"><a href="https://aci.aero/about-aci/">About ACI</a></li> <li id="menu-item-4895" class="menu-item menu-item-type-post_type menu-item-object-page"><a href="https://aci.aero/about-aci/aci-regions/">ACI Regions</a></li> <li id="menu-item-4896" class="menu-item menu-item-type-post_type menu-item-object-page"><a href="https://aci.aero/about-aci/aci-world-governing-board/">ACI World Governing Board and Standing Committees</a></li> <li id="menu-item-4897" class="menu-item menu-item-type-post_type menu-item-object-page"><a href="https://aci.aero/about-aci/leadership-team/">Leadership Team</a></li></ul></li><li id="menu-item-4872" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children fl-has-submenu"><div class="fl-has-submenu-container"><a 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none;"></div><div class="fl-builder-content fl-builder-content-240 fl-builder-global-templates-locked" data-post-id="240" data-type="part"><div class="fl-row fl-row-full-width fl-row-bg-photo fl-node-606e542287ec0 fl-row-default-height fl-row-align-center fl-row-bg-overlay" data-node="606e542287ec0"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-606e542282691" data-node="606e542282691"> <div class="fl-col fl-node-606e542282696 fl-col-bg-color" data-node="606e542282696"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-606e54228269a" data-node="606e54228269a"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> </div> </div> </div> <div class="fl-module fl-module-heading fl-node-606e542282698" data-node="606e542282698"> <div class="fl-module-content fl-node-content"> <h1 class="fl-heading"> <span class="fl-heading-text">Airport and Passenger Facilitation</span> </h1> </div> </div> <div class="fl-module fl-module-rich-text fl-node-606e542282699" data-node="606e542282699"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> </div> </div> </div> <div class="fl-module fl-module-rich-text fl-node-suqo9v87keb6" data-node="suqo9v87keb6"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div><div class="fl-builder-content fl-builder-content-259 fl-builder-global-templates-locked" data-post-id="259" data-type="part"><div class="fl-row fl-row-full-width fl-row-bg-color fl-node-606e58beae263 fl-row-default-height fl-row-align-center" data-node="606e58beae263"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-606e566586643" data-node="606e566586643"> <div class="fl-col fl-node-606e566586758 fl-col-bg-color" data-node="606e566586758"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-html fl-node-606e56658658a" data-node="606e56658658a"> <div class="fl-module-content fl-node-content"> <div class="fl-html"> <nav aria-label="breadcrumbs" class="rank-math-breadcrumb"><p><a href="https://aci.aero">Home</a><span class="separator"> - </span><a href="https://aci.aero/airport-advocacy/">Airport Advocacy</a><span class="separator"> - </span><span class="last">Airport and Passenger Facilitation</span></p></nav></div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> <div id="fl-main-content" class="fl-page-content" itemprop="mainContentOfPage" role="main"> <div class="fl-content-full container"> <div class="row"> <div class="fl-content col-md-12"> <article class="fl-post post-27 page type-page status-publish has-post-thumbnail hentry" id="fl-post-27" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <div class="fl-post-content clearfix" itemprop="text"> <div class="fl-builder-content fl-builder-content-27 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="27"><div class="fl-row fl-row-full-width fl-row-bg-color fl-node-60f8811d13e70 fl-row-default-height fl-row-align-center" data-node="60f8811d13e70"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60f8811d13e67" data-node="60f8811d13e67"> <div class="fl-col fl-node-60f8811d13e6a fl-col-bg-color" data-node="60f8811d13e6a"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-60f8811d13e6c" data-node="60f8811d13e6c"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;">From the time of booking to the final destination, </span><span style="font-weight: 400;">airport and passenger</span><span style="font-weight: 400;"> facilitation ensures the flow of </span><span style="font-weight: 400;">travelers</span><span style="font-weight: 400;">, baggage, cargo, and mail is efficient and delivered in a healthy, safe, and secure environment </span><span style="font-weight: 400;">on the ground and in the air</span><span style="font-weight: 400;">. Every day, a complex network of people, companies, </span><span style="font-weight: 400;">airlines</span><span style="font-weight: 400;">, organizations and authorities work together to facilitate the flow of passengers and goods worldwide. Crossing borders requires various checks and controls and these controls and touchpoints must be as efficient and seamless as possible. </span></p> <p><span style="font-weight: 400;">To guarantee the best possible </span><span style="font-weight: 400;">customer experience and satisfaction</span><span style="font-weight: 400;">, airports and </span><span style="font-weight: 400;">airlines </span><span style="font-weight: 400;">continue to implement new technologies, information management systems, infrastructure, and best practices that improve terminal flows, processes, accessibility, and their capacity to adapt to flight disruptions. </span></p> <p><span style="font-weight: 400;">Through advice, handbooks, recommendations, and training, ACI World provides expertise and tools to help airports and </span><span style="font-weight: 400;">airlines </span><span style="font-weight: 400;">deliver a better experience for passengers and industry stakeholders alike.</span></p> </div> </div> </div> <div class="fl-module fl-module-heading fl-node-60f8811d13e6d" data-node="60f8811d13e6d"> <div class="fl-module-content fl-node-content"> <h6 class="fl-heading"> <span class="fl-heading-text">ACI World’s Facilitation Experts Provide</span> </h6> </div> </div> <div class="fl-module fl-module-list fl-node-60f8811d13e6e" data-node="60f8811d13e6e"> <div class="fl-module-content fl-node-content"> <div class="fl-list fl-list-regular" role="list"> <div role="listitem" class="fl-list-item fl-list-item-0"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>The latest handbooks and data-driven recommendations</p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-1"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p><a href="https://aci.aero/programs-and-services/global-training/airport-security-training/security-and-facilitation/">Facilitation-focused courses and training programs</a></p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-2"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>Resources through ACI’s publications library</p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-3"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>Expert insights through the ACI World blog</p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-4"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>In-person and online events and learning opportunities</p></div></div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-col fl-node-60f8811d13e6b fl-col-bg-color fl-col-small" data-node="60f8811d13e6b"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-info-box fl-node-lk2ywsqu5cbv" data-node="lk2ywsqu5cbv"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-infobox infobox-center infobox-responsive-center infobox-has-icon infobox-icon-above-title "> <div class="uabb-infobox-left-right-wrap"> <div class="uabb-infobox-content"> <div class="uabb-module-content uabb-imgicon-wrap"> <span class="uabb-icon-wrap"> <span class="uabb-icon"> <i class="ua-icon ua-icon-unlink"></i> </span> </span> </div><div class='uabb-infobox-title-wrap'><h3 class="uabb-infobox-title">Useful links</h3></div> <div class="uabb-infobox-text-wrap"> <div class="uabb-infobox-text uabb-text-editor"><p><a href="https://aci.aero/airport-advocacy/airport-and-passenger-facilitation/accessibility/">Accessibility</a></p> <p><a href="https://aci.aero/airport-advocacy/airport-and-passenger-facilitation/accessibility/accessibility-use-cases/">Accessibility Use Cases</a></p> <p><a href="https://aci.aero/programs-and-services/airport-accreditations/accessibility-enhancement-accreditation-program/">Accessibility Enhancement Accreditation</a></p> <p><a href="https://store.aci.aero/product-cat/publications/">Facilitation Publications</a></p> <p><a href="https://blog.aci.aero/tag/accessibility/">Facilitation Articles</a></p> <p><a href="https://aci.aero/programs-and-services/asq/">Airport Service Quality (ASQ)</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="wgb" class="fl-row fl-row-full-width fl-row-bg-color fl-node-60f881bce55ef fl-row-default-height fl-row-align-center" data-node="60f881bce55ef"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60f881bce55e5" data-node="60f881bce55e5"> <div class="fl-col fl-node-60f881bce55e8 fl-col-bg-color fl-col-small" data-node="60f881bce55e8"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-60f881bce55eb" data-node="60f881bce55eb"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">ACI World Facilitation and Services Standing Committee</span> </h2> </div> </div> <div class="fl-module fl-module-rich-text fl-node-60f881bce55ea" data-node="60f881bce55ea"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;">The ACI World Facilitation and Services Standing Committee advocates on behalf of ACI members to ensure policies and regulations help airports improve terminal flows and take into account passenger growth and its impact on airport facilities.</span></p> <p><span style="font-weight: 400;">With a focus on ensuring sustainable airport processes and infrastructure, preparing airports for increasing process complexity and irregularity of operations while providing excellent customer experience, the Committee advocates with decision makers, ensures that partner’s programs bring benefits to airports, recognizes leading airports while issuing guidance and capacity building.</span></p> <p><span style="font-weight: 400;">ACI experts and members help shape global </span><span style="font-weight: 400;">airport and passenger</span><span style="font-weight: 400;"> facilitation development by participating in industry events and working closely with international partners, including ICAO, the World Customs Organization, the World Economic Forum, the World Travel and Tourism Council, IATA, and the World Health Organization.</span></p> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60f881bce55ec" data-node="60f881bce55ec"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://aci.aero/wp-content/uploads/2024/06/3.-2024_05-Facilitation-WFSSC.pdf" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">View ACI World Facilitation and Services Standing Committee members</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> <div class="fl-col fl-node-60f881bce55e9 fl-col-bg-color fl-col-small" data-node="60f881bce55e9"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-60f881bce55ed" data-node="60f881bce55ed"> <div class="fl-module-content fl-node-content"> <h3 class="fl-heading"> <span class="fl-heading-text">Focus Areas</span> </h3> </div> </div> <div class="fl-module fl-module-list fl-node-60f881bce55ee" data-node="60f881bce55ee"> <div class="fl-module-content fl-node-content"> <div class="fl-list fl-list-regular" role="list"> <div role="listitem" class="fl-list-item fl-list-item-0"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p><a href="https://aci.aero/airport-advocacy/airport-and-passenger-facilitation/accessibility/">Airport accessibility</a> for passengers with disabilities and reduced mobility</p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-1"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>Application of biometrics to border control and airline processes</p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-2"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>Airport preparedness for outbreaks of infectious diseases</p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-3"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>Airport business continuity management plans</p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-4"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>Airport infrastructure</p></div></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-5"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-content"><span class="fl-list-item-content-icon"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <div class="fl-list-item-content-text"><p>Customer satisfaction and service quality benchmarking (ASQ)</p></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-gradient fl-node-60f8842db12a5 fl-row-default-height fl-row-align-center" data-node="60f8842db12a5"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60f8842db129c fl-col-group-equal-height fl-col-group-align-center" data-node="60f8842db129c"> <div class="fl-col fl-node-60f8842db129f fl-col-bg-color" data-node="60f8842db129f"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-60f8842db12a2" data-node="60f8842db12a2"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">FAL2024: Year of Facilitation</span> </h2> </div> </div> <div class="fl-module fl-module-rich-text fl-node-60f8842db12a4" data-node="60f8842db12a4"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>The ICAO Council has named 2024 the "Year of Facilitation" (FAL2024), with a focus on emphasizing the importance and transformative potential of air transport facilitation. FAL 2024 will feature activities covering various aspects outlined in the ten Chapters of Annex 9, organized in collaboration with ICAO Member States and partner organizations like ACI World. These activities encompass webinars, events, and training sessions. ICAO Member States, international organizations, and other stakeholders are encouraged to join ICAO in celebrating FAL 2024 and to actively contribute to promoting and enhancing global awareness of the significance of facilitation.</p> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60f8842db12a3" data-node="60f8842db12a3"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://www.icao.int/Security/FAL2024/Pages/Introduction.aspx" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">Learn about</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-60f884af99bbc fl-row-default-height fl-row-align-center" data-node="60f884af99bbc"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60f884af99bb7" data-node="60f884af99bb7"> <div class="fl-col fl-node-60f884af99bb9 fl-col-bg-color" data-node="60f884af99bb9"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-60f884af99bbb" data-node="60f884af99bbb"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Airport and Passenger Facilitation Initiatives</span> </h2> </div> </div> <div class="fl-module fl-module-advanced-accordion fl-node-60f884af99bba fancy-accordion" data-node="60f884af99bba"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-adv-accordion uabb-adv-accordion-collapse" data-enable_first="no" role="tablist" > <div class="uabb-adv-accordion-item" data-index="0"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60f884af99bba uabb-adv-before-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> <h5 class="uabb-adv-accordion-button-label" >Accessibility Enhancement Accreditation (AEA) Program</h5> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60f884af99bba fl-clearfix " aria-expanded="true" > <link rel='stylesheet' id='colorbox-css' href='https://aci.aero/wp-content/plugins/wp-rss-aggregator/css/colorbox.css?ver=1.4.33' media='all' /> <link rel='stylesheet' id='wpra-grid-template-styles-css' href='https://aci.aero/wp-content/plugins/wp-rss-templates/dist/css/grid.min.css?ver=4.23.13' media='all' /> <link rel='stylesheet' id='wpra-pagination-css' href='https://aci.aero/wp-content/plugins/wp-rss-aggregator/css/build/pagination.min.css?ver=4.23.13' media='all' /> <div class="fl-builder-content fl-builder-content-14207 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="14207"><div class="fl-row fl-row-fixed-width fl-row-bg-none fl-node-8a3cg6rkzvh4 fl-row-default-height fl-row-align-center" data-node="8a3cg6rkzvh4"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-e65y28mzuwd7" data-node="e65y28mzuwd7"> <div class="fl-col fl-node-oyhm6prz1eq9 fl-col-bg-color fl-col-has-cols" data-node="oyhm6prz1eq9"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-ar2xjlky14mn fl-col-group-nested" data-node="ar2xjlky14mn"> <div class="fl-col fl-node-rif516z70kps fl-col-bg-color" data-node="rif516z70kps"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-f43wj8eagqx2" data-node="f43wj8eagqx2"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>ACI’s Accessibility Enhancement Accreditation (AEA) program provides a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.</p> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-iqr12ts7xl0z" data-node="iqr12ts7xl0z"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://aci.aero/programs-and-services/airport-operations/accessibility-enhancement-accreditation-program/" target="_self" class="fl-button"> <span class="fl-button-text">Learn more</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="uabb-adv-accordion-item" data-index="1"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60f884af99bba uabb-adv-before-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> <h5 class="uabb-adv-accordion-button-label" >Combatting Human Trafficking</h5> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60f884af99bba fl-clearfix " aria-expanded="true" > <div class="fl-builder-content fl-builder-content-5961 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="5961"><div class="fl-row fl-row-fixed-width fl-row-bg-none fl-node-613e8d52e557d fl-row-default-height fl-row-align-center" data-node="613e8d52e557d"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-613e8d52e5580" data-node="613e8d52e5580"> <div class="fl-col fl-node-613e8d52e5581 fl-col-bg-color fl-col-has-cols" data-node="613e8d52e5581"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-613e8d52e5583 fl-col-group-nested" data-node="613e8d52e5583"> <div class="fl-col fl-node-613e8d52e5584 fl-col-bg-color" data-node="613e8d52e5584"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-613e8d52e5582" data-node="613e8d52e5582"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>ACI’s member airports play a critical role in the fight to suppress human trafficking activity through education, vigilance and a strong reporting culture. This can be accomplished by promoting awareness and training to the entire airport community.</p> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-613e8d52e5585" data-node="613e8d52e5585"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://store.aci.aero/form/combatting-human-trafficking-handbook/" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">Download the Combatting Human Trafficking Handbook</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="uabb-adv-accordion-item" data-index="2"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60f884af99bba uabb-adv-before-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> <h5 class="uabb-adv-accordion-button-label" >Identity and Biometrics</h5> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60f884af99bba fl-clearfix " aria-expanded="true" > <div class="fl-builder-content fl-builder-content-2355 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="2355"><div class="fl-row fl-row-fixed-width fl-row-bg-none fl-node-60ee3942ba76f fl-row-default-height fl-row-align-center" data-node="60ee3942ba76f"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60ee3942ba775" data-node="60ee3942ba775"> <div class="fl-col fl-node-60ee3942ba776 fl-col-bg-color fl-col-has-cols" data-node="60ee3942ba776"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-60ee3942ba779 fl-col-group-nested" data-node="60ee3942ba779"> <div class="fl-col fl-node-60ee3942ba77a fl-col-bg-color" data-node="60ee3942ba77a"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-60ee3942ba778" data-node="60ee3942ba778"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;"><em>The Future of Travel and Digital Identity at Airports</em> report, developed by the ACI World Facilitation and Services Standing Committee, acknowledges the critical period during which the aviation industry finds itself today, looks at the importance placed on digital identity and biometrics in the future of travel and enables airport leaders to have meaningful discussions about digital identity. </span></p> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60ee3942ba77b" data-node="60ee3942ba77b"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://store.aci.aero/product/the-future-of-travel-and-digital-identity-at-airports/" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">Read the report now</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> <div class="fl-module fl-module-rich-text fl-node-61a7d10c2536d" data-node="61a7d10c2536d"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;">ACI World works with industry stakeholders to explore how biometrics can improve passenger identification and streamline airport security. </span></p> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-61a7d10e08d68" data-node="61a7d10e08d68"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://blog.aci.aero/airport-facilitation-of-passenger-services-biometrics-on-the-rise/" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">Learn more</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="uabb-adv-accordion-item" data-index="3"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60f884af99bba uabb-adv-before-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> <h5 class="uabb-adv-accordion-button-label" >Recommended Practices on Passenger Facilitation Performance</h5> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60f884af99bba fl-clearfix " aria-expanded="true" > <div class="fl-builder-content fl-builder-content-2340 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="2340"><div class="fl-row fl-row-fixed-width fl-row-bg-none fl-node-60ee38083d0e0 fl-row-default-height fl-row-align-center" data-node="60ee38083d0e0"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60ee38083d0e7" data-node="60ee38083d0e7"> <div class="fl-col fl-node-60ee38083d0e8 fl-col-bg-color fl-col-has-cols" data-node="60ee38083d0e8"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-60ee38083d0eb fl-col-group-nested" data-node="60ee38083d0eb"> <div class="fl-col fl-node-60ee38083d0ec fl-col-bg-color" data-node="60ee38083d0ec"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-60ee38083d0ea" data-node="60ee38083d0ea"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>The <em>Passenger Facilitation Performance Metrics Handbook, </em>issued in collaboration with Airbiz<em>,</em> provides key tools for airports as they manage the flow of passenger and baggage in a safe and secure way, while meeting and exceeding passenger expectations. It will help airports identify and employ different types of key performance metrics in passenger facilitation and will describe how they can benefit from emerging trends in the use of airport data to improve communication between airports, airlines, and government agencies.</p> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60ee38083d0f0" data-node="60ee38083d0f0"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://store.aci.aero/product/passenger-facilitation-performance-metrics-handbook-2020/" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">Get the Passenger Facilitation Performance Metrics Handbook</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="uabb-adv-accordion-item" data-index="4"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60f884af99bba uabb-adv-before-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> <h5 class="uabb-adv-accordion-button-label" >Airport Service Level Framework Guidelines</h5> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60f884af99bba fl-clearfix " aria-expanded="true" > <div class="fl-builder-content fl-builder-content-2343 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="2343"><div class="fl-row fl-row-fixed-width fl-row-bg-none fl-node-60ee3853f019b fl-row-default-height fl-row-align-center" data-node="60ee3853f019b"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60ee3853f01a0" data-node="60ee3853f01a0"> <div class="fl-col fl-node-60ee3853f01a1 fl-col-bg-color fl-col-has-cols" data-node="60ee3853f01a1"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-60ee3853f01a4 fl-col-group-nested" data-node="60ee3853f01a4"> <div class="fl-col fl-node-60ee3853f01a5 fl-col-bg-color" data-node="60ee3853f01a5"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-60ee3853f01a3" data-node="60ee3853f01a3"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;">A joint initiative between ACI’s Facilitation and Services and Economics Standing Committees, this document provides guidelines on the development of a contractual service-level agreement framework between airport owners, operators, regulators, and third-party service providers.</span></p> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60ee3853f01a6" data-node="60ee3853f01a6"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://aci.aero/wp-content/uploads/2021/08/Airport-Service-Level-Agreement-Guidelines.pdf" target="_blank" class="fl-button" rel="noopener"> <i class="fl-button-icon fl-button-icon-before fas fa-download" aria-hidden="true"></i> <span class="fl-button-text">Learn more</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="uabb-adv-accordion-item" data-index="5"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60f884af99bba uabb-adv-before-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> <h5 class="uabb-adv-accordion-button-label" >Airport Business Continuity Management </h5> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60f884af99bba fl-clearfix " aria-expanded="true" > <div class="fl-builder-content fl-builder-content-2349 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="2349"><div class="fl-row fl-row-fixed-width fl-row-bg-none fl-node-60ee38c75150b fl-row-default-height fl-row-align-center" data-node="60ee38c75150b"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60ee38c751510" data-node="60ee38c751510"> <div class="fl-col fl-node-60ee38c751511 fl-col-bg-color fl-col-has-cols" data-node="60ee38c751511"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-60ee38c751514 fl-col-group-nested" data-node="60ee38c751514"> <div class="fl-col fl-node-60ee38c751515 fl-col-bg-color" data-node="60ee38c751515"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-60ee38c751513" data-node="60ee38c751513"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;">The potential for events to disrupt “normal business operations” at airports creates the need for robust business continuity management plans. Airport authorities develop appropriate plans that take account of a wide range of possible events, to enable them prepare and cope with disruptions, and to return to normal operations as soon as possible, making full use of business continuity planning.</span></p> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60ee38c751516" data-node="60ee38c751516"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://store.aci.aero/product/airport-business-continuity-management-handbook/" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">Get the Airport Business Continuity Management Handbook</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="uabb-adv-accordion-item" data-index="6"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60f884af99bba uabb-adv-before-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> <h5 class="uabb-adv-accordion-button-label" >Airport Preparedness Guidelines for Outbreaks of Communicable Disease</h5> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60f884af99bba fl-clearfix " aria-expanded="true" > <div class="fl-builder-content fl-builder-content-2352 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="2352"><div class="fl-row fl-row-fixed-width fl-row-bg-none fl-node-60ee3907cab5e fl-row-default-height fl-row-align-center" data-node="60ee3907cab5e"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-60ee3907cab62" data-node="60ee3907cab62"> <div class="fl-col fl-node-60ee3907cab63 fl-col-bg-color fl-col-has-cols" data-node="60ee3907cab63"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-60ee3907cab66 fl-col-group-nested" data-node="60ee3907cab66"> <div class="fl-col fl-node-60ee3907cab67 fl-col-bg-color" data-node="60ee3907cab67"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-60ee3907cab65" data-node="60ee3907cab65"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;">ACI’s guidelines help airports improve their response to health-related emergencies and reduce exposure to communicable diseases at the airport by establishing mechanisms for rapid decision-making and action.</span></p> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60ee3907cab68" data-node="60ee3907cab68"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left fl-button-has-icon"> <a href="https://aci.aero/wp-content/uploads/2021/08/Airport-Preparedness-Guidelines-For-Outbreaks-of-Communicable.pdf" target="_blank" class="fl-button" rel="noopener"> <i class="fl-button-icon fl-button-icon-before fas fa-download" aria-hidden="true"></i> <span class="fl-button-text">Learn more</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-color fl-node-inyumx2ksz1j fl-row-default-height fl-row-align-center" data-node="inyumx2ksz1j"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-bpow9rxh8045 fl-col-group-equal-height fl-col-group-align-center" data-node="bpow9rxh8045"> <div class="fl-col fl-node-dm0nrs5cjoe9 fl-col-bg-color" data-node="dm0nrs5cjoe9"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-jsk9uoacw0di" data-node="jsk9uoacw0di"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Discover our Airport Service Quality Program</span> </h2> </div> </div> <div class="fl-module fl-module-rich-text fl-node-f2xku8th79ie" data-node="f2xku8th79ie"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p style="text-align: center;"><span style="font-weight: 400;">To foster best practices worldwide, ACI’s Airport Service Quality (ASQ) program provides airports with resources and benchmarking tools to measure and enhance passenger satisfaction. </span></p> </div> </div> </div> <div class="fl-module fl-module-button fl-node-oz16euqjnrfa" data-node="oz16euqjnrfa"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-center fl-button-has-icon"> <a href="https://aci.aero/programs-and-services/asq/" target="_self" class="fl-button"> <span class="fl-button-text">Learn about the ASQ Program</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-color fl-node-612e9da6a8b8b fl-row-default-height fl-row-align-center" data-node="612e9da6a8b8b"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-612e9da6a8b84" data-node="612e9da6a8b84"> <div class="fl-col fl-node-612e9da6a8b86 fl-col-bg-color" data-node="612e9da6a8b86"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-612e9da6a8b88" data-node="612e9da6a8b88"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Facilitation News</span> </h2> </div> </div> <div class="fl-module fl-module-post-grid fl-node-612e9da6a8b8a" data-node="612e9da6a8b8a"> <div class="fl-module-content fl-node-content"> <div class="fl-post-grid" itemscope="itemscope" itemtype="https://schema.org/Blog"> <div class="fl-post-column"> <div class="fl-post-grid-post fl-post-align-default post-16947 post type-post status-publish format-standard hentry category-press-releases focus_areas-airport-charges focus_areas-airport-it focus_areas-economics focus_areas-environment focus_areas-facilitation focus_areas-health focus_areas-safety focus_areas-security" itemscope="itemscope" itemtype="https://schema.org/BlogPosting"> <meta itemscope itemprop="mainEntityOfPage" itemtype="https://schema.org/WebPage" itemid="https://aci.aero/2022/10/25/waga-2022-agrees-key-resolutions-to-strengthen-and-promote-the-sustainability-and-resilience-of-airports/" content="WAGA 2022 agrees key resolutions to strengthen and promote the sustainability and resilience of airports" /><meta itemprop="datePublished" content="2022-10-25" /><meta itemprop="dateModified" content="2023-10-18" /><div itemprop="publisher" itemscope itemtype="https://schema.org/Organization"><meta itemprop="name" content="ACI World"><div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"><meta itemprop="url" content="https://aci.aero/wp-content/uploads/2021/04/aci-logo.png"></div></div><div itemscope itemprop="author" itemtype="https://schema.org/Person"><meta itemprop="url" content="https://aci.aero/author/francois-talbot/" /><meta itemprop="name" content="François Talbot" /></div><div itemprop="interactionStatistic" itemscope itemtype="https://schema.org/InteractionCounter"><meta itemprop="interactionType" content="https://schema.org/CommentAction" /><meta itemprop="userInteractionCount" content="0" /></div><div class="loop-news"> <div class="fl-featured-image"> </div> <div class="fl-post-text"> <div class="fl-post-meta"> October 25, 2022 </div> <h3 class="fl-post-title"><a href="https://aci.aero/2022/10/25/waga-2022-agrees-key-resolutions-to-strengthen-and-promote-the-sustainability-and-resilience-of-airports/" title="WAGA 2022 agrees key resolutions to strengthen and promote the sustainability and resilience of airports">WAGA 2022 agrees key resolutions to strengthen and promote the sustainability and resilience of airports</a></h3> </div> </div> </div> </div> <div class="fl-post-column"> <div class="fl-post-grid-post fl-post-align-default post-16844 post type-post status-publish format-standard hentry category-press-releases focus_areas-airport-it focus_areas-economics focus_areas-facilitation focus_areas-health focus_areas-operations-technical focus_areas-safety focus_areas-security" 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itemtype="https://schema.org/InteractionCounter"><meta itemprop="interactionType" content="https://schema.org/CommentAction" /><meta itemprop="userInteractionCount" content="0" /></div><div class="loop-news"> <div class="fl-featured-image"> </div> <div class="fl-post-text"> <div class="fl-post-meta"> October 24, 2022 </div> <h3 class="fl-post-title"><a href="https://aci.aero/2022/10/24/most-important-global-gathering-of-airport-leaders-begins-in-marrakech/" title="Most important global gathering of airport leaders begins in Marrakech">Most important global gathering of airport leaders begins in Marrakech</a></h3> </div> </div> </div> </div> <div class="fl-post-column"> <div class="fl-post-grid-post fl-post-align-default post-16523 post type-post status-publish format-standard hentry category-press-releases focus_areas-a4one focus_areas-accessibility focus_areas-airport-charges focus_areas-economics focus_areas-environment focus_areas-facilitation" itemscope="itemscope" itemtype="https://schema.org/BlogPosting"> <meta itemscope itemprop="mainEntityOfPage" itemtype="https://schema.org/WebPage" itemid="https://aci.aero/2022/09/26/shaping-global-aviation-policy-aci-advocates-for-airports-interests-at-icaos-41st-assembly/" content="Shaping global aviation policy: ACI advocates for airports’ interests at ICAO’s 41st Assembly" /><meta itemprop="datePublished" content="2022-09-26" /><meta itemprop="dateModified" content="2023-04-26" /><div itemprop="publisher" itemscope itemtype="https://schema.org/Organization"><meta itemprop="name" content="ACI World"><div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"><meta itemprop="url" content="https://aci.aero/wp-content/uploads/2021/04/aci-logo.png"></div></div><div itemscope itemprop="author" itemtype="https://schema.org/Person"><meta itemprop="url" content="https://aci.aero/author/francois-talbot/" /><meta itemprop="name" content="François Talbot" /></div><div itemprop="interactionStatistic" itemscope itemtype="https://schema.org/InteractionCounter"><meta itemprop="interactionType" content="https://schema.org/CommentAction" /><meta itemprop="userInteractionCount" content="0" /></div><div class="loop-news"> <div class="fl-featured-image"> </div> <div class="fl-post-text"> <div class="fl-post-meta"> September 26, 2022 </div> <h3 class="fl-post-title"><a href="https://aci.aero/2022/09/26/shaping-global-aviation-policy-aci-advocates-for-airports-interests-at-icaos-41st-assembly/" title="Shaping global aviation policy: ACI advocates for airports’ interests at ICAO’s 41st Assembly">Shaping global aviation policy: ACI advocates for airports’ interests at ICAO’s 41st Assembly</a></h3> </div> </div> </div> </div> </div> <div class="fl-clear"></div> <div class="fl-builder-pagination"> <ul class='page-numbers'> <li><span aria-current="page" class="page-numbers current">1</span></li> <li><a class="page-numbers" 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data-template-ctx="eyJmZWVkcyI6InB1YmxpY2F0aW9ucy1mYWNpbGl0YXRpb24iLCJ0ZW1wbGF0ZSI6InB1YmxpY2F0aW9ucyJ9"> <div class="wp-rss-aggregator wpra-grid-template " data-page="1"> <div class="wpra-item-grid rss-aggregator"> <div class="wpra-item feed-item publications wpra-item--1of3"> <a style="background-image: url(https://aci.aero/wp-content/uploads/2024/09/1726501348683-feec416a-32c0-4ff7-bb0e-a1b68485065d_1.jpg); height: 440px;" href="https://store.aci.aero/product/airports-and-accessible-travel-a-practical-guide/?_feed_id=4598" target="_blank" class="wpra-grid-item wpra-grid-item--fill-image wpra-grid-item--image-background wpra-grid-item--no-borders wpra-grid-item--link "> <div class="wpra-grid-item__content"> <div class="wpra-grid-item__item wpra-grid-item__title"> Airports and Accessible Travel: A Practical Guide </div> </div> </a> </div> <div class="wpra-item feed-item publications wpra-item--1of3"> <a style="background-image: 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wpra-grid-item--no-borders wpra-grid-item--link "> <div class="wpra-grid-item__content"> <div class="wpra-grid-item__item wpra-grid-item__title"> The Future of Travel and Digital Identity at Airports </div> </div> </a> </div> </div> </div> </div> </p> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60f885d436a92" data-node="60f885d436a92"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-center fl-button-has-icon"> <a href="https://store.aci.aero/product-tag/facilitation/" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">See all publications</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-color fl-node-60f886053cca8 fl-row-default-height fl-row-align-center" data-node="60f886053cca8"> <div 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class="feed-date"> Nov 21, 2024 </div> </div> <div class="wpra-grid-item__item wpra-grid-item__excerpt"> Digital accessibility in aviation is a highly specialized field, requiring expertise in technology, accessibility standards,... <a href="https://blog.aci.aero/accessibility-and-facilitation/enhancing-digital-accessibility-in-aviation-a-guide-for-airports/?_feed_id=1995" target="_blank" class="">Read more</a> </div> </div> </div> </div> <div class="wpra-item feed-item aci-insights wpra-item--1of3"> <div style="" class="wpra-grid-item wpra-grid-item--fill-image wpra-grid-item--no-borders " > <div class="wpra-grid-item__content"> <a href="https://blog.aci.aero/accessibility-and-facilitation/elevating-airport-accessibility-enhancing-travel-experiences-for-all/?_feed_id=1995" target="_blank" class="wpra-grid-item__item wpra-grid-item__image" style="background-image: url(https://aci.aero/wp-content/uploads/2024/05/18-adm-at-enfantsenpremiere10-2024.jpg); height: 300px;"> </a> <div 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wpra-grid-item--no-borders " > <div class="wpra-grid-item__content"> <a href="https://blog.aci.aero/accessibility-and-facilitation/advancing-accessibility-in-air-travel-aci-worlds-collaborative-approach/?_feed_id=1995" target="_blank" class="wpra-grid-item__item wpra-grid-item__image" style="background-image: url(https://aci.aero/wp-content/uploads/2024/04/adobestock-702057891.jpeg); height: 300px;"> </a> <div class="wpra-grid-item__item wpra-grid-item__title"> <a href="https://blog.aci.aero/accessibility-and-facilitation/advancing-accessibility-in-air-travel-aci-worlds-collaborative-approach/?_feed_id=1995" target="_blank" class="">Advancing Accessibility in Air Travel: ACI World’s Collaborative Approach</a> </div> <div class="wpra-grid-item__item wpra-grid-item__information "> <div class="feed-author"> by Jean-Sebastien Pard </div> <div class="feed-date"> Apr 18, 2024 </div> </div> <div class="wpra-grid-item__item wpra-grid-item__excerpt"> Jean-Sebastien Pard, Senior Manager, Facilitation, Passenger Services and Operations at ACI World, discusses accessibility in... <a href="https://blog.aci.aero/accessibility-and-facilitation/advancing-accessibility-in-air-travel-aci-worlds-collaborative-approach/?_feed_id=1995" target="_blank" class="">Read more</a> </div> </div> </div> </div> </div> </div> </div> </p> </div> </div> </div> <div class="fl-module fl-module-button fl-node-60f886053cca7" data-node="60f886053cca7"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-center fl-button-has-icon"> <a href="https://blog.aci.aero/articles?fwp_tags=facilitation-it" target="_blank" class="fl-button" rel="noopener"> <span class="fl-button-text">View all articles</span> <i class="fl-button-icon fl-button-icon-after ua-icon ua-icon-arrow-right2" aria-hidden="true"></i> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> 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