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ul{left:auto!important;right:0!important}.rtl.header-simple #Top_bar #menu ul li ul li a{padding:0 30px 0 20px}.rtl.header-simple #Top_bar #menu ul li ul li ul li a{padding:0 40px 0 20px}.menu-highlight #Top_bar .menu > li{margin:0 2px}.menu-highlight:not(.header-creative) #Top_bar .menu > li > a{padding:0;-webkit-border-radius:5px;border-radius:5px}.menu-highlight #Top_bar .menu > li > a:after{display:none}.menu-highlight #Top_bar .menu > li > a span:not(.description){line-height:50px}.menu-highlight #Top_bar .menu > li > a span.description{display:none}.menu-highlight.header-stack #Top_bar .menu > li > a{margin:10px 0!important}.menu-highlight.header-stack #Top_bar .menu > li > a span:not(.description){line-height:40px}.menu-highlight.header-simple #Top_bar #menu ul li,.menu-highlight.header-creative #Top_bar #menu ul li{margin:0}.menu-highlight.header-simple #Top_bar #menu ul li > a,.menu-highlight.header-creative #Top_bar #menu ul li > a{-webkit-border-radius:0;border-radius:0}.menu-highlight:not(.header-fixed):not(.header-simple) #Top_bar.is-sticky .menu > li > a{margin:10px 0!important;padding:5px 0!important}.menu-highlight:not(.header-fixed):not(.header-simple) #Top_bar.is-sticky .menu > li > a span{line-height:30px!important}.header-modern.menu-highlight.menuo-right .menu_wrapper{margin-right:20px}.menu-line-below #Top_bar .menu > li > a:not(.menu-toggle):after{top:auto;bottom:-4px}.menu-line-below #Top_bar.is-sticky .menu > li > a:not(.menu-toggle):after{top:auto;bottom:-4px}.menu-line-below-80 #Top_bar:not(.is-sticky) .menu > li > a:not(.menu-toggle):after{height:4px;left:10%;top:50%;margin-top:20px;width:80%}.menu-line-below-80-1 #Top_bar:not(.is-sticky) .menu > li > a:not(.menu-toggle):after{height:1px;left:10%;top:50%;margin-top:20px;width:80%}.menu-link-color #Top_bar .menu > li > a:not(.menu-toggle):after{display:none!important}.menu-arrow-top #Top_bar .menu > li > a:after{background:none repeat scroll 0 0 rgba(0,0,0,0)!important;border-color:#ccc transparent transparent;border-style:solid;border-width:7px 7px 0;display:block;height:0;left:50%;margin-left:-7px;top:0!important;width:0}.menu-arrow-top #Top_bar.is-sticky .menu > li > a:after{top:0!important}.menu-arrow-bottom #Top_bar .menu > li > a:after{background:none!important;border-color:transparent transparent #ccc;border-style:solid;border-width:0 7px 7px;display:block;height:0;left:50%;margin-left:-7px;top:auto;bottom:0;width:0}.menu-arrow-bottom #Top_bar.is-sticky .menu > li > a:after{top:auto;bottom:0}.menuo-no-borders #Top_bar .menu > li > a span{border-width:0!important}.menuo-no-borders #Header_creative #Top_bar .menu > li > a span{border-bottom-width:0}.menuo-no-borders.header-plain #Top_bar a#header_cart,.menuo-no-borders.header-plain #Top_bar a#search_button,.menuo-no-borders.header-plain #Top_bar .wpml-languages,.menuo-no-borders.header-plain #Top_bar a.action_button{border-width:0}.menuo-right #Top_bar .menu_wrapper{float:right}.menuo-right.header-stack:not(.header-center) #Top_bar .menu_wrapper{margin-right:150px}body.header-creative{padding-left:50px}body.header-creative.header-open{padding-left:250px}body.error404,body.under-construction,body.elementor-maintenance-mode,body.template-blank,body.under-construction.header-rtl.header-creative.header-open{padding-left:0!important;padding-right:0!important}.header-creative.footer-fixed #Footer,.header-creative.footer-sliding #Footer,.header-creative.footer-stick #Footer.is-sticky{box-sizing:border-box;padding-left:50px}.header-open.footer-fixed #Footer,.header-open.footer-sliding #Footer,.header-creative.footer-stick #Footer.is-sticky{padding-left:250px}.header-rtl.header-creative.footer-fixed #Footer,.header-rtl.header-creative.footer-sliding #Footer,.header-rtl.header-creative.footer-stick #Footer.is-sticky{padding-left:0;padding-right:50px}.header-rtl.header-open.footer-fixed #Footer,.header-rtl.header-open.footer-sliding #Footer,.header-rtl.header-creative.footer-stick #Footer.is-sticky{padding-right:250px}#Header_creative{background-color:#fff;position:fixed;width:250px;height:100%;left:-200px;top:0;z-index:9002;-webkit-box-shadow:2px 0 4px 2px rgba(0,0,0,.15);box-shadow:2px 0 4px 2px rgba(0,0,0,.15)}#Header_creative .container{width:100%}#Header_creative .creative-wrapper{opacity:0;margin-right:50px}#Header_creative a.creative-menu-toggle{display:block;width:34px;height:34px;line-height:34px;font-size:22px;text-align:center;position:absolute;top:10px;right:8px;border-radius:3px}.admin-bar #Header_creative a.creative-menu-toggle{top:42px}#Header_creative #Top_bar{position:static;width:100%}#Header_creative #Top_bar .top_bar_left{width:100%!important;float:none}#Header_creative #Top_bar .logo{float:none;text-align:center;margin:15px 0}#Header_creative #Top_bar #menu{background-color:transparent}#Header_creative #Top_bar .menu_wrapper{float:none;margin:0 0 30px}#Header_creative #Top_bar .menu > li{width:100%;float:none;position:relative}#Header_creative #Top_bar .menu > li > a{padding:0;text-align:center}#Header_creative #Top_bar .menu > li > a:after{display:none}#Header_creative #Top_bar .menu > li > a span{border-right:0;border-bottom-width:1px;line-height:38px}#Header_creative #Top_bar .menu li ul{left:100%;right:auto;top:0;box-shadow:2px 2px 2px 0 rgba(0,0,0,0.03);-webkit-box-shadow:2px 2px 2px 0 rgba(0,0,0,0.03)}#Header_creative #Top_bar .menu > li > ul.mfn-megamenu{margin:0;width:700px!important}#Header_creative #Top_bar .menu > li > ul.mfn-megamenu > li > ul{left:0}#Header_creative #Top_bar .menu li ul li a{padding-top:9px;padding-bottom:8px}#Header_creative #Top_bar .menu li ul li ul{top:0}#Header_creative #Top_bar .menu > li > a span.description{display:block;font-size:13px;line-height:28px!important;clear:both}.menuo-arrows #Top_bar .menu > li.submenu > a > span:after{content:unset!important}#Header_creative #Top_bar .top_bar_right{width:100%!important;float:left;height:auto;margin-bottom:35px;text-align:center;padding:0 20px;top:0;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box}#Header_creative #Top_bar .top_bar_right:before{content:none}#Header_creative #Top_bar .top_bar_right .top_bar_right_wrapper{flex-wrap:wrap;justify-content:center}#Header_creative #Top_bar .top_bar_right .top-bar-right-icon,#Header_creative #Top_bar .top_bar_right .wpml-languages,#Header_creative #Top_bar .top_bar_right .top-bar-right-button,#Header_creative #Top_bar .top_bar_right .top-bar-right-input{min-height:30px;margin:5px}#Header_creative #Top_bar .search_wrapper{left:100%;top:auto}#Header_creative #Top_bar .banner_wrapper{display:block;text-align:center}#Header_creative #Top_bar .banner_wrapper img{max-width:100%;height:auto;display:inline-block}#Header_creative #Action_bar{display:none;position:absolute;bottom:0;top:auto;clear:both;padding:0 20px;box-sizing:border-box}#Header_creative #Action_bar .contact_details{width:100%;text-align:center;margin-bottom:20px}#Header_creative #Action_bar .contact_details li{padding:0}#Header_creative #Action_bar .social{float:none;text-align:center;padding:5px 0 15px}#Header_creative #Action_bar .social li{margin-bottom:2px}#Header_creative #Action_bar .social-menu{float:none;text-align:center}#Header_creative #Action_bar .social-menu li{border-color:rgba(0,0,0,.1)}#Header_creative .social li a{color:rgba(0,0,0,.5)}#Header_creative .social li a:hover{color:#000}#Header_creative .creative-social{position:absolute;bottom:10px;right:0;width:50px}#Header_creative .creative-social li{display:block;float:none;width:100%;text-align:center;margin-bottom:5px}.header-creative .fixed-nav.fixed-nav-prev{margin-left:50px}.header-creative.header-open .fixed-nav.fixed-nav-prev{margin-left:250px}.menuo-last #Header_creative #Top_bar .menu li.last ul{top:auto;bottom:0}.header-open #Header_creative{left:0}.header-open #Header_creative .creative-wrapper{opacity:1;margin:0!important}.header-open #Header_creative .creative-menu-toggle,.header-open #Header_creative .creative-social{display:none}.header-open #Header_creative #Action_bar{display:block}body.header-rtl.header-creative{padding-left:0;padding-right:50px}.header-rtl #Header_creative{left:auto;right:-200px}.header-rtl #Header_creative .creative-wrapper{margin-left:50px;margin-right:0}.header-rtl #Header_creative a.creative-menu-toggle{left:8px;right:auto}.header-rtl #Header_creative .creative-social{left:0;right:auto}.header-rtl #Footer #back_to_top.sticky{right:125px}.header-rtl #popup_contact{right:70px}.header-rtl #Header_creative #Top_bar .menu li ul{left:auto;right:100%}.header-rtl #Header_creative #Top_bar .search_wrapper{left:auto;right:100%}.header-rtl .fixed-nav.fixed-nav-prev{margin-left:0!important}.header-rtl .fixed-nav.fixed-nav-next{margin-right:50px}body.header-rtl.header-creative.header-open{padding-left:0;padding-right:250px!important}.header-rtl.header-open #Header_creative{left:auto;right:0}.header-rtl.header-open #Footer #back_to_top.sticky{right:325px}.header-rtl.header-open #popup_contact{right:270px}.header-rtl.header-open .fixed-nav.fixed-nav-next{margin-right:250px}#Header_creative.active{left:-1px}.header-rtl #Header_creative.active{left:auto;right:-1px}#Header_creative.active .creative-wrapper{opacity:1;margin:0}.header-creative .vc_row[data-vc-full-width]{padding-left:50px}.header-creative.header-open .vc_row[data-vc-full-width]{padding-left:250px}.header-open .vc_parallax .vc_parallax-inner{left:auto;width:calc(100% - 250px)}.header-open.header-rtl .vc_parallax .vc_parallax-inner{left:0;right:auto}#Header_creative.scroll{height:100%;overflow-y:auto}#Header_creative.scroll:not(.dropdown) .menu li ul{display:none!important}#Header_creative.scroll #Action_bar{position:static}#Header_creative.dropdown{outline:none}#Header_creative.dropdown #Top_bar .menu_wrapper{float:left;width:100%}#Header_creative.dropdown #Top_bar #menu ul li{position:relative;float:left}#Header_creative.dropdown #Top_bar #menu ul li a:not(.menu-toggle):after{display:none}#Header_creative.dropdown #Top_bar #menu ul li a span{line-height:38px;padding:0}#Header_creative.dropdown #Top_bar #menu ul li.submenu .menu-toggle{display:block;position:absolute;right:0;top:0;width:38px;height:38px;line-height:38px;font-size:26px;font-weight:300;text-align:center;cursor:pointer;color:#444;opacity:0.33;z-index:203}#Header_creative.dropdown #Top_bar #menu ul li.submenu .menu-toggle:after{content:"+";position:static}#Header_creative.dropdown #Top_bar #menu ul li.hover > .menu-toggle:after{content:"-"}#Header_creative.dropdown #Top_bar #menu ul.sub-menu li:not(:last-of-type) a{border-bottom:0}#Header_creative.dropdown #Top_bar #menu ul.mfn-megamenu li .menu-toggle{display:none}#Header_creative.dropdown #Top_bar #menu ul li ul{position:relative!important;left:0!important;top:0;padding:0;margin-left:0!important;width:auto!important;background-image:none}#Header_creative.dropdown #Top_bar #menu ul li ul li{width:100%!important}#Header_creative.dropdown #Top_bar #menu ul li ul li a{padding:0 10px;text-align:center}#Header_creative.dropdown #Top_bar #menu ul li ul li a .menu-arrow{display:none}#Header_creative.dropdown #Top_bar #menu ul li ul li a span{padding:0}#Header_creative.dropdown #Top_bar #menu ul li ul li a span:after{display:none!important}#Header_creative.dropdown #Top_bar .menu > li > ul.mfn-megamenu a.mfn-megamenu-title{text-transform:uppercase;font-weight:400}#Header_creative.dropdown #Top_bar .menu > li > ul.mfn-megamenu > li > ul{display:block!important;position:inherit;left:auto;top:auto}#Header_creative.dropdown #Top_bar #menu ul li ul li ul{border-left:0!important;padding:0;top:0}#Header_creative{transition:left .5s ease-in-out,right .5s ease-in-out}#Header_creative .creative-wrapper{transition:opacity .5s ease-in-out,margin 0s ease-in-out .5s}#Header_creative.active .creative-wrapper{transition:opacity .5s ease-in-out,margin 0s ease-in-out}}@media only screen and (min-width:768px){#Top_bar.is-sticky{position:fixed!important;width:100%;left:0;top:-60px;height:60px;z-index:701;background:#fff;opacity:.97;-webkit-box-shadow:0 2px 5px 0 rgba(0,0,0,0.1);-moz-box-shadow:0 2px 5px 0 rgba(0,0,0,0.1);box-shadow:0 2px 5px 0 rgba(0,0,0,0.1)}.layout-boxed.header-boxed #Top_bar.is-sticky{left:50%;-webkit-transform:translateX(-50%);transform:translateX(-50%)}#Top_bar.is-sticky .top_bar_left,#Top_bar.is-sticky .top_bar_right,#Top_bar.is-sticky .top_bar_right:before{background:none;box-shadow:unset}#Top_bar.is-sticky .logo{width:auto;margin:0 30px 0 20px;padding:0}#Top_bar.is-sticky #logo,#Top_bar.is-sticky .custom-logo-link{padding:5px 0!important;height:50px!important;line-height:50px!important}.logo-no-sticky-padding #Top_bar.is-sticky #logo{height:60px!important;line-height:60px!important}#Top_bar.is-sticky #logo img.logo-main{display:none}#Top_bar.is-sticky #logo img.logo-sticky{display:inline;max-height:35px}.logo-sticky-width-auto #Top_bar.is-sticky #logo img.logo-sticky{width:auto}#Top_bar.is-sticky .menu_wrapper{clear:none}#Top_bar.is-sticky .menu_wrapper .menu > li > a{padding:15px 0}#Top_bar.is-sticky .menu > li > a,#Top_bar.is-sticky .menu > li > a span{line-height:30px}#Top_bar.is-sticky .menu > li > a:after{top:auto;bottom:-4px}#Top_bar.is-sticky .menu > li > a span.description{display:none}#Top_bar.is-sticky .secondary_menu_wrapper,#Top_bar.is-sticky .banner_wrapper{display:none}.header-overlay #Top_bar.is-sticky{display:none}.sticky-dark #Top_bar.is-sticky,.sticky-dark #Top_bar.is-sticky #menu{background:rgba(0,0,0,.8)}.sticky-dark #Top_bar.is-sticky .menu > li:not(.current-menu-item) > a{color:#fff}.sticky-dark #Top_bar.is-sticky .top_bar_right .top-bar-right-icon{color:rgba(255,255,255,.9)}.sticky-dark #Top_bar.is-sticky .top_bar_right .top-bar-right-icon svg .path{stroke:rgba(255,255,255,.9)}.sticky-dark #Top_bar.is-sticky .wpml-languages a.active,.sticky-dark #Top_bar.is-sticky .wpml-languages ul.wpml-lang-dropdown{background:rgba(0,0,0,0.1);border-color:rgba(0,0,0,0.1)}.sticky-white #Top_bar.is-sticky,.sticky-white #Top_bar.is-sticky #menu{background:rgba(255,255,255,.8)}.sticky-white #Top_bar.is-sticky .menu > li:not(.current-menu-item) > a{color:#222}.sticky-white #Top_bar.is-sticky .top_bar_right .top-bar-right-icon{color:rgba(0,0,0,.8)}.sticky-white #Top_bar.is-sticky .top_bar_right .top-bar-right-icon svg .path{stroke:rgba(0,0,0,.8)}.sticky-white #Top_bar.is-sticky .wpml-languages a.active,.sticky-white #Top_bar.is-sticky .wpml-languages ul.wpml-lang-dropdown{background:rgba(255,255,255,0.1);border-color:rgba(0,0,0,0.1)}}@media only screen and (max-width:1239px){#Top_bar #menu{display:none;height:auto;width:300px;bottom:auto;top:100%;right:1px;position:absolute;margin:0}#Top_bar a.responsive-menu-toggle{display:block}#Top_bar #menu > ul{width:100%;float:left}#Top_bar #menu ul li{width:100%;padding-bottom:0;border-right:0;position:relative}#Top_bar #menu ul li a{padding:0 25px;margin:0;display:block;height:auto;line-height:normal;border:none}#Top_bar #menu ul li a:not(.menu-toggle):after{display:none}#Top_bar #menu ul li a span{border:none;line-height:44px;display:inline;padding:0}#Top_bar #menu ul li a span.description{margin:0 0 0 5px}#Top_bar #menu ul li.submenu .menu-toggle{display:block;position:absolute;right:15px;top:0;width:44px;height:44px;line-height:44px;font-size:30px;font-weight:300;text-align:center;cursor:pointer;color:#444;opacity:0.33;transform:unset}#Top_bar #menu ul li.submenu .menu-toggle:after{content:"+";position:static}#Top_bar #menu ul li.hover > .menu-toggle:after{content:"-"}#Top_bar #menu ul li.hover a{border-bottom:0}#Top_bar #menu ul li a span:after{display:none!important}#Top_bar #menu ul.mfn-megamenu li .menu-toggle{display:none}.menuo-arrows.keyboard-support #Top_bar .menu > li.submenu > a:not(.menu-toggle):after,.menuo-arrows:not(.keyboard-support) #Top_bar .menu > li.submenu > a:not(.menu-toggle)::after{display:none !important}#Top_bar #menu ul li ul{position:relative!important;left:0!important;top:0;padding:0;margin-left:0!important;width:auto!important;background-image:none!important;box-shadow:0 0 0 0 transparent!important;-webkit-box-shadow:0 0 0 0 transparent!important}#Top_bar #menu ul li ul li{width:100%!important}#Top_bar #menu ul li ul li a{padding:0 20px 0 35px}#Top_bar #menu ul li ul li a .menu-arrow{display:none}#Top_bar #menu ul li ul li a span{padding:0}#Top_bar #menu ul li ul li a span:after{display:none!important}#Top_bar .menu > li > ul.mfn-megamenu a.mfn-megamenu-title{text-transform:uppercase;font-weight:400}#Top_bar .menu > li > ul.mfn-megamenu > li > ul{display:block!important;position:inherit;left:auto;top:auto}#Top_bar #menu ul li ul li ul{border-left:0!important;padding:0;top:0}#Top_bar #menu ul li ul li ul li a{padding:0 20px 0 45px}#Header #menu > ul > li.current-menu-item > a,#Header #menu > ul > li.current_page_item > a,#Header #menu > ul > li.current-menu-parent > a,#Header #menu > ul > li.current-page-parent > a,#Header #menu > ul > li.current-menu-ancestor > a,#Header #menu > ul > li.current_page_ancestor > a{background:rgba(0,0,0,.02)}.rtl #Top_bar #menu{left:1px;right:auto}.rtl #Top_bar a.responsive-menu-toggle{left:20px;right:auto}.rtl #Top_bar #menu ul li.submenu .menu-toggle{left:15px;right:auto;border-left:none;border-right:1px solid #eee;transform:unset}.rtl #Top_bar #menu ul li ul{left:auto!important;right:0!important}.rtl #Top_bar #menu ul li ul li a{padding:0 30px 0 20px}.rtl #Top_bar #menu ul li ul li ul li a{padding:0 40px 0 20px}.header-stack .menu_wrapper 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class="mcb-background-overlay"></div><div class="section_wrapper mfn-wrapper-for-wraps mcb-section-inner mcb-section-inner-76hnquk79"><div class="wrap mcb-wrap mcb-wrap-rh9tn7772 mcb-header-wrap one tablet-one laptop-one mobile-one clearfix" data-desktop-col="one" data-laptop-col="laptop-one" data-tablet-col="tablet-one" data-mobile-col="mobile-one" style="" ><div class="mcb-wrap-inner mcb-wrap-inner-rh9tn7772 mfn-module-wrapper mfn-wrapper-for-wraps" ><div class="mcb-wrap-background-overlay"></div><div class="column mcb-column mcb-item-tu56jmtc8 one laptop-one tablet-one mobile-one column_breadcrumbs" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-tu56jmtc8 mcb-item-breadcrumbs-inner"><ul class="breadcrumbs no-link"><li><a href="https://www.nalis.gov.tt">Home</a><span class="mfn-breadcrumbs-separator">/</span></li><li><a href="https://www.nalis.gov.tt/faqs/">FAQs</a></li></ul></div></div></div></div></div></section><section class="section mcb-section 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action="https://www.nalis.gov.tt/"> <svg class="icon_search" width="26" viewBox="0 0 26 26" aria-label="search icon"><defs><style>.path{fill:none;stroke:#000;stroke-miterlimit:10;stroke-width:1.5px;}</style></defs><circle class="path" cx="11.35" cy="11.35" r="6"></circle><line class="path" x1="15.59" y1="15.59" x2="20.65" y2="20.65"></line></svg> <span class="mfn-close-icon icon_close" tabindex="0"><span class="icon">✕</span></span> <input type="text" class="field" name="s" autocomplete="off" placeholder="Search the website" aria-label="Search the website" /> <input type="submit" class="display-none" value="" aria-label="Search"/> </form> <div class="mfn-live-search-box" style="display:none"> <ul class="mfn-live-search-list"> <li class="mfn-live-search-list-categories"><ul></ul></li> <li class="mfn-live-search-list-shop"><ul></ul></li> <li class="mfn-live-search-list-blog"><ul></ul></li> <li class="mfn-live-search-list-pages"><ul></ul></li> <li class="mfn-live-search-list-portfolio"><ul></ul></li> </ul> <span class="mfn-live-search-noresults">No results</span> <a class="button button_theme hidden" href="#">See all results</a> </div> </div><a href="#" class="mfn-icon-box mfn-header-icon-box mfn-icon-box-top mfn-icon-box-center mfn-header-search-link mfn-search-button mfn-searchbar-toggle mfn-icon-box-empty-desc" title=""><div class="icon-wrapper"><svg width="26" viewBox="0 0 26 26"><defs><style>.path{fill:none;stroke:#000;stroke-miterlimit:10;stroke-width:1.5px;}</style></defs><circle class="path" cx="11.35" cy="11.35" r="6"></circle><line class="path" x1="15.59" y1="15.59" x2="20.65" y2="20.65"></line></svg></div></a></div></div></div></div></div></section></div></header>  <div id="Content" role="main"> <div class="content_wrapper clearfix"> <main class="sections_group"> <div class="entry-content" itemprop="mainContentOfPage"> <div data-id="3022" class="mfn-builder-content mfn-default-content-buider"><section class="section mcb-section mfn-default-section mcb-section-4aff85517 default-width" style="" ><div class="mcb-background-overlay"></div><div class="section_wrapper mfn-wrapper-for-wraps mcb-section-inner mcb-section-inner-4aff85517"><div class="wrap mcb-wrap mcb-wrap-2ad919d10 one tablet-one laptop-one mobile-one clearfix" data-desktop-col="one" data-laptop-col="laptop-one" data-tablet-col="tablet-one" data-mobile-col="mobile-one" style="" ><div class="mcb-wrap-inner mcb-wrap-inner-2ad919d10 mfn-module-wrapper mfn-wrapper-for-wraps" ><div class="mcb-wrap-background-overlay"></div><div class="column mcb-column mcb-item-b32c340b2 one laptop-one tablet-one mobile-one column_heading" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-b32c340b2 mcb-item-heading-inner"><h2 class="title">FAQs</h2></div></div></div></div></div></section><section class="section mcb-section mfn-default-section mcb-section-iiwwqail full-width-ex-mobile default-width" style="" ><div class="mcb-background-overlay"></div><div class="section_wrapper mfn-wrapper-for-wraps mcb-section-inner mcb-section-inner-iiwwqail"><div class="wrap mcb-wrap mcb-wrap-y6saicsa one tablet-one laptop-one mobile-one clearfix" data-desktop-col="one" data-laptop-col="laptop-one" data-tablet-col="tablet-one" data-mobile-col="mobile-one" style="" ><div class="mcb-wrap-inner mcb-wrap-inner-y6saicsa mfn-module-wrapper mfn-wrapper-for-wraps" ><div class="mcb-wrap-background-overlay"></div><div class="column mcb-column mcb-item-3115166de one laptop-one tablet-one mobile-one column_column" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-3115166de mcb-item-column-inner"><div class="column_attr mfn-inline-editor clearfix" style=""><p>Frequently Asked Questions</p></div></div></div></div></div></div></section><section class="section mcb-section mfn-default-section mcb-section-d5r28yeo9 default-width" style="" ><div class="mcb-background-overlay"></div><div class="section_wrapper mfn-wrapper-for-wraps mcb-section-inner mcb-section-inner-d5r28yeo9"><div class="wrap mcb-wrap mcb-wrap-j0l72a6w6p one tablet-one laptop-one mobile-one clearfix" data-desktop-col="one" data-laptop-col="laptop-one" data-tablet-col="tablet-one" data-mobile-col="mobile-one" style="" ><div class="mcb-wrap-inner mcb-wrap-inner-j0l72a6w6p mfn-module-wrapper mfn-wrapper-for-wraps" ><div class="mcb-wrap-background-overlay"></div><div class="column mcb-column mcb-item-7nhxdvlo one laptop-one tablet-one mobile-one column_toggle" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-7nhxdvlo mcb-item-toggle-inner"><div class="mfn-toggle mfn-toggle-unordered mfn-toggle-divider mfn-toggle-icon-zoom"><div class="mfn-toggle-item " style="counter-set:my-sec-counter 0"><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">How do I get a library card?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">You get a library card when you join the library. Membership is free to residents of Trinidad and Tobago. Applicants must provide a valid form of identification and proof of current mailing address (utility bill, bank document, official document).<br> <br> Non-residents must provide a valid passport, proof of a temporary address in Trinidad and Tobago, and a permanent address in the country of residence. There is a non-refundable deposit of TT$350.00, payable upon presentation of the receipt, the return of all books and library card, and payment of any fines.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">If I find a lost item which I already paid for, can I return the item and receive a refund?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">You can receive a refund if the item returned is in good condition, as determined by NALIS and you have your original receipt/s showing full payment for the item.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Do I need a library card to use the collection at the National Library?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">No. You only need a card if you wish to borrow items from the library or if you wish to use the print or photocopy services at the library.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> How do I reserve a computer?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">You can log on to an available computer using your library card and pin. Please note that patrons are allowed a total of one hour computer time per day or half hour for children.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> Can you return a book from another branch to your home branch?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes. However, please note that there will be a delay in updating your account to reflect those transactions if you return your items to a branch which does not have automated circulation services.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Can I access print and photocopying services at the library?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes. If you are a member of the library you can use your card to complete prints and photocopies. However, if you do not have a library card, there is a limit to the number of pages you can request.<br> <br> <strong>Black and White</strong> prints/copies cost $0.25 each.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> What are the library's opening hours?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Business Hours are:</p> <ul style="opacity: 1;"> <li>Monday to Thursday 8.00am to 4:15pm</li> <li>Friday 8:00am to 4:00pm</li> </ul> <p style="opacity: 1;">Library hours are:</p> <ul style="opacity: 1;"> <li>Monday to Friday, 8:30 am to 4:15 pm</li> <li>Saturday 9:00 am to 2:00 pm.</li> </ul></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">How do I place a hold on an item?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">All NALIS cardholders can place a hold (reserve) on available items within the catalogue. Holds will be delivered to the pickup location selected when hold was placed. To Place a hold using the catalogue:</p> <ul style="opacity: 1;"> <li>Find the item in the online catalogue.</li> <li>Select the title.</li> </ul> <p style="opacity: 1;">A page comes up with the different branches where the item can be located.</p> <ul style="opacity: 1;"> <li>To the top left, there is a dropdown menu ‘Select an Action’.</li> <li>Click on this menu to view options.</li> <li>Select ‘Place Hold(s)’.</li> <li>You will be prompted to enter your credentials.</li> </ul> <p style="opacity: 1;"><strong>Reminder: User ID</strong> refers to your card number and <strong>PIN</strong> refers to your four-digit code</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> How do I renew a book?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">You can renew your items by phone, in person or online via the OPAC. </p> <p style="opacity: 1;"><strong>By phone</strong> - You can get the telephone number for your branch library <strong><a href="https://www.nalis.gov.tt/Libraries/Public-Libraries/Find-A-Public-Library">here</a>. </strong>Please have your library card and PIN number available and be prepared to confirm your identity. You must indicate to staff which items you wish to renew.</p> <p style="opacity: 1;"><strong>In person</strong> - Take the items you wish to renew to the Circulation Desk at any branch library. Staff can renew the items for you. </p> <p style="opacity: 1;"><strong>Via the OPAC - </strong><strong>1. </strong>From the<strong> </strong>homepage go to <strong><a href="https://nalis.ent.sirsi.net/client/en_US/default">Search our Catalogue</a></strong> located in the <strong>Navigation Links</strong> on the left hand side of the page.</p> <p style="opacity: 1;"><strong>2. </strong>Click on <strong>My Account</strong> located in the menu on the top right hand side of the page.</p> <p style="opacity: 1;"><strong>3</strong>. Enter your library card number and pin.</p> <p style="opacity: 1;"><strong>4. </strong>You should see an option to <strong>Renew My Materials</strong>.</p> <p style="opacity: 1;"><strong>5. </strong>Select which items you want to renew.</p> <p style="opacity: 1;"><strong>6.</strong> Click on the <strong>Renew Selected Items </strong>option at the bottom of the module.</p> <p style="opacity: 1;"><strong>7. </strong>The confirmation of a successful renewal will be displayed.</p> <p style="opacity: 1;"><br> Please note that Items can only be renewed once, for a period of 28 days. Also, if one or more item is overdue or you have outstanding fines against your account, you will not be able to renew your items.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Can you recommend titles or subject areas for purchase?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes. You can submit a book request at the Circulation Desk of your library. You will be required to provide as much information as possible regarding the Title, Author, ISBN, Publisher or Date and Place of Publication. You can also recommend a title <strong><a href="http://opac.nalis.gov.tt/" target="_blank">online</a></strong>.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> I need help with a query, but I cannot come into the library. What Can I do?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">For brief factual queries, you can contact your <a href="/locations/"><strong>Public Library</strong></a> by phone:<br> <strong>Monday - Friday</strong>: 8:30 am - 6:00 pm<br> <strong>Saturday</strong>: 8:30 am - 4:00 pm<br> </p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">How do I find out what new books the library has received?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">From the Homepage, please select ‘<strong>Search our catalogue’</strong>, found in the navigation links on the left side of the page . Scroll down to the ‘<strong>What’s New’ </strong>section, to see the categories of new items available. User can now select as desired.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">What if my library card is lost or stolen?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Patrons are responsible for all materials checked out on their cards. Loss or theft should be reported within 48 hours. The charge for a replacement card is $25.00. There is a waiting period of 2 weeks before a new card is issued.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> Do I need to have a library card to access Flipster?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes. If you are not a member of the Library, you can join by visiting the Blog post: <a href="/blog/how-to-access-flipster-on-the-desktop/">How to Access Flipster on the Desktop </a>. Click on <strong>REGISTER ONLINE</strong> and fill out the form then sign in to Flipster with your temporary ID.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">How do I access Flipster?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">1. Please the visit the <a href="/resources/flipster/">Flipster</a> section</p> <p style="opacity: 1;"> <br> <div style="text-align:center"><strong>or</strong></div></p> <br> <p style="opacity: 1;">2. Visit our Resources page at <a href="/resources/">https://www.nalis.gov.tt/resources/</a> and choose <strong>Flipster</strong>.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Is there a mobile app to download Flipster?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Coming Soon.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">What types of magazines are available on Flipster?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">You can read best-selling magazines such as Women’s health, Men’s Health, PCWorld, Better Homes & Gardens, Muse, etc.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> Are back issues available and how do I access them?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes.</p> <ul style="opacity: 1;"> <li>To access back issues on your desktop or laptop computer, open the most recent issue of a magazine and select the <strong>All Issues</strong> menu item in the right column to see all available issues.</li> <li>To access back issues on your mobile device, open the most recent issue of a magazine and select the <strong>All Issues</strong> menu item from the menu in the top left corner to see all available issues<strong>.</strong></li> </ul></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Can I print from a digital magazine?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Printing is determined by the publisher, so you may be able to print a single page, a range, or none at all. The print option is available when reading a magazine on a computer, but <b><u>not</u></b> from the mobile app. You can find the Print button at the bottom of the right hand menu.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Can I search within a magazine?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes, both the desktop and mobile versions of Flipster support keyword searching within a magazine. You can also search across all issues accessing the content gallery feature. There is no search feature on the mobile app.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">What is the Contents Gallery?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">The Contents Gallery allows you to view the table of contents for all available issues of a magazine when using Flipster on your desktop or laptop computer.</p> <p style="opacity: 1;">To use the Contents Gallery:</p> <ol style="opacity: 1;"> <li>Select All Issues from the viewer menu and click Contents Gallery from the resulting menu pane.</li> <li>Click the View button. A new Contents Gallery window opens allowing you to page through the table of contents from all issues available.</li> <li>Click on a feature or article to go directly to that page.</li> </ol> <p style="opacity: 1;"><strong>Note:</strong> The Contents Gallery is not accessible when using Flipster on a mobile device. However, the Mobile Viewer does offer the ability to view the Table of Contents and All Issues for the title being viewed.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> How many magazines can I borrow from Flipster?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">There is no limit to the amount magazines you can read or download. Downloads are only available via the mobile app.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Do I need to have a library card to access Overdrive?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes. If you are not a member of the Library, you can join by visiting <u><a href="https://www.nalis.gov.tt/Services/Online-Registration">https://www.nalis.gov.tt/Services/Online-Registration</a></u>. Click on <strong>REGISTER ONLINE</strong> and fill out the form then sign in to Overdrive with your temporary ID.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">How do I access Overdrive?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">You can visit <a href="https://enalis.overdrive.com">https://enalis.overdrive.com</a> to access Overdrive.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Is there a mobile app to download Overdrive?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes, Libby, the ONE-TAP reading app from Overdrive.</p> <p style="opacity: 1;text-align:center;"><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="315" src="https://www.youtube.com/embed/nr2p7ELxqTQ" width="560"></iframe></p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">How to access LIBBY?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">The Libby app can be downloaded from the Apple Store, Google Play Store, or you can visit <a href="https://www.overdrive.com/apps/libby/">https://www.overdrive.com/apps/libby/</a></p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> What types of books are available on NALIS Overdrive</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">You can find E-books, Audio books and Spanish language books for readers of all ages, from a variety of genres; suspense, business, romance, fiction, non-fiction, fantasy, folklore and many more.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> How many books can I borrow at one time?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">The book will be accessible for 14 days.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">If I complete a book before the 14 days can I return it?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes, the book can be returned early and you can borrow another.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Can I renew a book?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes, a book can be renewed three (3) days before expiration; however, the book will not be renewed if another patron/s placed a hold request on the book.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">If I see a book, I like can I place a hold?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes, you can place a hold on two (2) books at a time, Overdrive/Libby will prompt you via an alert in the Libby app when the book becomes available.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Can I search within a book and bookmark a page?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes, Overdrive/Libby supports searching within the book, bookmarking of page/s, and adding notes. You can even read a sample before borrowing.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Can I view the Chapters and Titles within the book?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes, there is a tab called <strong>Chapters</strong> that allows you to view the contents of the book.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">The font size is too small, can I change the size?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Yes, the Font Size can be change. Go to <strong>Reading Settings </strong>to change font size, colour and background.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading "> Why can't I renew a title?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">There are three reasons this can happen:</p> <ol style="list-style-type: lower-roman; opacity: 1;"> <li>Someone else has the book on hold. In this case, you'll see a <strong>Place Hold button</strong> (instead of Renew), which means you need to wait to borrow the book again.</li> <li>It's too early to renew the book. You'll be able to renew a book three (3) days before it's due. If it's too early, Libby will also tell you how much longer you need to wait before you can renew it.</li> <li>The book is no longer in NALIS' Library catalogue. This may happen because the book has expired or has been manually removed from Overdrive.</li> </ol></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">Can I change the app language for Libby?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Libby automatically uses the language your device or web browser is set to, as long as the language is supported in the Libby app. If you'd like to use Libby in a different language than your device, go to <em>> Get Some </em><em>Help > Choose Your Language</em> (under "Common Solutions").</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">How is Libby different from the Overdrive app?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">Both Libby and the classic Overdrive app allow you to borrow and read the same digital content from NALIS, but they look and feel different. <strong>Libby</strong> is an upgraded app for borrowing and reading titles and has a fresh, easy-to-use design that makes it the best app for NALIS users.</p></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">How do I remove my Library Card in the Libby App?</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><p style="opacity: 1;">To remove your Library:</p> <ol style="opacity: 1;"> <li>Go to <strong>My Account</strong>,</li> <li>Choose See Library Cards,</li> <li>Click on Actions, then select Remove Card.</li> </ol></div></div><hr class="toggle-divider"><div class="mfn-toggle-item " ><div class="toggle-bar"><span class="toggle-bar-icon"><i class="icon-help-circled" aria-hidden="true"></i></span><h5 class="toggle-heading ">OpenAthens Frequently Asked Questions</h5><a class="toggle-icon" tabindex="0"><i aria-hidden="true" class="icon-plus plus"></i><i aria-hidden="true" class="icon-minus minus"></i></a></div><div class="toggle-content" aria-expanded="false" style="display:none"><ol style="opacity: 1;"> <li>What is OpenAthens?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>OpenAthens is an authentication software to facilitate access to electronic resources. Registering for this account will give you access to NALIS online resources using a single username and password.</strong></p> <ol style="opacity: 1;"> <li value="2">What can I access with my OpenAthens accounts?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>All NALIS web-based subscriptions including- Flipster, EBSCO databases and Overdrive/Libby.</strong></p> <ol style="opacity: 1;"> <li value="3">Do I have to be a registered member of the Library to access OpenAthens?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>Yes. You must be a holder of a valid library card. If you are not a member of the Library, you can join by visiting <a href="https://www.nalis.gov.tt/Services/Online-Registration">https://www.nalis.gov.tt/Services/Online-Registration</a></strong></p> <ol style="opacity: 1;"> <li value="4">How can I register for an Open Athens account?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>Visit </strong><strong><a href="https://www.nalis.gov.tt/Services/OpenAthens-Registration">https://www.nalis.gov.tt/Services/OpenAthens-Registration</a></strong> <strong>and follow the steps</strong>.</p> <ol style="opacity: 1;"> <li value="5">Can a child register for an OpenAthens account?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>Children under 13 cannot register for OpenAthens, a parent must register on their behalf,</strong></p> <ol style="opacity: 1;"> <li value="6">Can I use an email address that differs from the address used when I registered for my library card?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>Yes, a different email can be used, however once your account is activated this email will be placed on your library account</strong></p> <ol style="opacity: 1;"> <li value="7">I forgot my email address and user name for OpenAthens. How do I retrieve?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>You can email NALIS at <a href="mailto:support@nalis.gov.tt" target="_blank">support@nalis.gov.tt</a>  for assistance.</strong></p> <ol style="opacity: 1;"> <li value="8">I registered for an OpenAthens account but haven't received a reply as yet, do I need to register again?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>No, Open Athens registration has a two (2) business days processing period. If you have not received a reply after the processing time,</strong><strong> please email NALIS at <a href="mailto:support@nalis.gov.tt" target="_blank">support@nalis.gov.tt</a> for assistance.</strong></p> <ol style="opacity: 1;"> <li value="9">Does my OpenAthens account expire?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>Your OpenAthens account expires in one year</strong>.</p> <ol style="opacity: 1;"> <li value="10">I have forgotten my OpenAthens password. How do I reset my password?</li> </ol> <p style="margin-left: 18pt; opacity: 1;"><strong>Use the link ‘Problems signing in’ located to the bottom of the Sign in with an OpenAthens account page.</strong></p></div></div></div> </div></div></div></div></div></section></div><section class="section mcb-section the_content no_content"><div class="section_wrapper"><div class="the_content_wrapper "></div></div></section> <section class="section section-page-footer"> <div class="section_wrapper clearfix"> <div class="column one page-pager"> <div class="mcb-column-inner"> </div> </div> </div> </section> </div> </main> </div> </div>  <footer id="mfn-footer-template" data-id="499" class="mfn-footer-tmpl mfn-footer"><div data-id="499" class="mfn-builder-content mfn-footer-tmpl-builder"><section class="section mcb-section mfn-default-section mcb-section-18c5ce5dc full-width-ex-mobile default-width" style="" ><div class="mcb-background-overlay"></div><div class="section_wrapper mfn-wrapper-for-wraps mcb-section-inner mcb-section-inner-18c5ce5dc"><div class="wrap mcb-wrap mcb-wrap-b52b2fee8 one-second tablet-one-second laptop-one-second mobile-one clearfix" data-desktop-col="one-second" data-laptop-col="laptop-one-second" data-tablet-col="tablet-one-second" data-mobile-col="mobile-one" style="" ><div class="mcb-wrap-inner mcb-wrap-inner-b52b2fee8 mfn-module-wrapper mfn-wrapper-for-wraps" ><div class="mcb-wrap-background-overlay"></div><div class="wrap mcb-wrap mcb-wrap-j87o0op5h one tablet-one laptop-one mobile-one mfn-nested-wrap clearfix" data-desktop-col="one" data-laptop-col="laptop-one" data-tablet-col="tablet-one" data-mobile-col="mobile-one" style="" ><div class="mcb-wrap-inner mcb-wrap-inner-j87o0op5h mfn-module-wrapper mfn-wrapper-for-wraps" ><div class="mcb-wrap-background-overlay"></div><div class="column mcb-column mcb-item-46361dbcc one laptop-one tablet-one mobile-one column_heading" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-46361dbcc mcb-item-heading-inner"><h4 class="title">Connect with us</h4></div></div><div class="column mcb-column mcb-item-69e0843aa one laptop-one tablet-one mobile-one column_icon_box_2 mfn-item-inline" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-69e0843aa mcb-item-icon_box_2-inner"><a href="https://www.facebook.com/NALISTT" target="_blank" title="NALIS on Facebook"><div class="mfn-icon-box mfn-icon-box-top mfn-icon-box-start mfn-icon-box-mobile-start"><div class="icon-wrapper"><i class="icon-facebook" aria-hidden="true"></i></div><div class="desc-wrapper"></div></div></a></div></div><div class="column mcb-column mcb-item-d1124ef77 one laptop-one tablet-one mobile-one column_icon_box_2 mfn-item-inline" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-d1124ef77 mcb-item-icon_box_2-inner"><a href="https://twitter.com/NALISTT" target="_blank" title="NALIS on Twitter"><div class="mfn-icon-box mfn-icon-box-top mfn-icon-box-start"><div class="icon-wrapper"><i class="icon-x-twitter" aria-hidden="true"></i></div><div class="desc-wrapper"></div></div></a></div></div><div class="column mcb-column mcb-item-1617e58f6 one laptop-one tablet-one mobile-one column_icon_box_2 mfn-item-inline" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-1617e58f6 mcb-item-icon_box_2-inner"><a href="https://www.instagram.com/nalis868/?hl=en" target="_blank" title="NALIS on Instagram"><div class="mfn-icon-box mfn-icon-box-top mfn-icon-box-start"><div class="icon-wrapper"><i class="icon-instagram" aria-hidden="true"></i></div><div class="desc-wrapper"></div></div></a></div></div><div class="column mcb-column mcb-item-050529dec one laptop-one tablet-one mobile-one column_icon_box_2 mfn-item-inline" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-050529dec mcb-item-icon_box_2-inner"><a href="https://www.youtube.com/channel/UC6oVjvB37m6wPvpZCzq9oFA" target="_blank" title="NALIS on YouTube"><div class="mfn-icon-box mfn-icon-box-top mfn-icon-box-start"><div class="icon-wrapper"><i class="icon-youtube-play" aria-hidden="true"></i></div><div class="desc-wrapper"></div></div></a></div></div><div class="column mcb-column mcb-item-284ecda96 one laptop-one tablet-one mobile-one column_heading" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-284ecda96 mcb-item-heading-inner"><h6 class="title">National Library and Information<br>System Authority (NALIS),<br> 23 Abercromby Street,<br> Port of Spain 100509,<br> Trinidad and Tobago, W. 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