Frequently Asked Questions

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</div> </section> <section class="bg-white contact-form" id="faqs"> <div class="container"> <div class="row"> <div class="col-lg-7"> <h2>Frequently asked questions</h2> <p>This help centre is designed to cover the frequently asked questions we receive from social media experts looking for the best social media reporting and analytics tool to help them in their role.</p> <p>Are you a Locowise customer looking for more specific FAQs?</p> <p><strong>Check out our product training section <a href="https://locowise.com/start-free-trial">here</a>.</strong></p> </div> </div> <div class="row"> <div class="col-sm-12"> <div class="faqs-accordion"> <div class="faq"> <h4 class="question"><span></span>What social media platforms does locowise support?</h4> <div class="answer"> <p>TikTok, Facebook, Instagram, LinkedIn, Twitter, and Youtube</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>How many metrics does Locowise provide insights for?</h4> <div class="answer"> <p>Unlike many other social media analytics companies, we have an extensive range of metrics available to support your reporting and strategy. In fact, we have over 300 individual metrics available in our social media report builder - including predictive metrics thanks to the intelligent Locowise machine learning tool.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>How does Locowise calculate each metric?</h4> <div class="answer"> <p>Details for each specific metric are showcased on the individual charts under the information icon.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>How can I export the insights shared?</h4> <div class="answer"> <p>All reports can be exported as CSV, PDF, PPT.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>How many price plans are available?</h4> <div class="answer"> <p>Locowise offers four unique price plans in total which are designed to scale and grow with your needs. Plan details can be found <a href="https://locowise.com/pricing">here</a>.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>Can I add additional profiles to my plan?</h4> <div class="answer"> <p>Yes, additional profiles can be added to every plan either at the point of purchase or any time during your subscription.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>Can I connect Locowise with our platforms?</h4> <div class="answer"> <p>You can download or schedule your reports to be sent directly to your email or Slack channels.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>Will Locowise publish content on my social media accounts once I have connected them?</h4> <div class="answer"> <p>No, Locowise will not publish any content on your pages. Instead we focus on providing a social media reporting service to guide you at every step, from initial research and competitor analysis to ongoing KPI tracking.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>How much historical data can Locowise provide for each social media platform?</h4> <div class="answer"> <ul> <li>TikTok: 2 years</li> <li>Facebook: 2 years</li> <li>Instagram: 2 years</li> <li>Twitter: 2 years or 3,200 tweets</li> <li>LinkedIn: 1 year</li> <li>YouTube: 1 year</li> </ul> </div> </div> <div class="faq"> <h4 class="question"><span></span>Can I add competitor accounts?</h4> <div class="answer"> <p>Yes, you can add competitor accounts for Facebook, Instagram, Twitter, and YouTube.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>Can I add my branding to Locowise reports?</h4> <div class="answer"> <p>Yes, you can upload your company logo to display on your reports.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>How is AI used in social media reporting in Locowise?</h4> <div class="answer"> <p>Our unique formula uses predictive analytics to ensure everything from your optimal posting times to your competitor activity provides strategic guidance at the push of a button. That means no more guesswork, and a lot more results.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>If I change my password for my social media accounts, will I need to reauthorise Locowise access?</h4> <div class="answer"> <p>Yes, if you change the password for your social media accounts you will need to re-authorize permission for Locowise.</p> </div> </div> <div class="faq"> <h4 class="question"><span></span>How do I sign up?</h4> <div class="answer"> <p>Simply email us to begin your free trial <a href="https://locowise.com/start-free-trial">here</a>, or <a href="https://locowise.com/book-demo">request a demo</a> and we'll be happy to help.</p> </div> </div> </div> </div> </div> </div> </section> <section class="bg-charcoal questions-still"> <div class="container"> <div class="row"> <div class="col-md-7"> <h2>Still have some<br />questions?</h2> </div> <div class="col-md-5"> <p>Contact us and we'll be happy to help.</p> <a href="https://locowise.com/contactus" class="btn-loco">Get in touch</a> </div> </div> </div> </section>  <script type="text/plain" data-cookie-consent="functionality"> window.intercomSettings = { app_id: "lzjathko" }; </script> <script type="text/plain" data-cookie-consent="functionality">(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/lzjathko';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script> </div>   <footer class="footer"> <div class="container"> <div class="row"> <div class="col-md-6"> <p class="title"> © 2025 Locowise, a trading name of Little Dot Studios Ltd.<br/> Berkshire House, 168 - 173 High Holborn, London, WC1V 7AA<br/> </p> <ul class="list-inline nav-menu-footer"> <li><a href="https://locowise.com/terms" target="_blank">Terms</a></li> <li><a href="https://locowise.com/trial-terms" target="_blank">Trial Terms</a></li> <li><a href="https://locowise.com/privacy" target="_blank">Privacy</a></li>  <li><a href="#" id="open_preferences_center">Update Cookies Preferences</a></li> </ul> </div> <div class="col-md-6 social-icon"> <ul class="list-inline text-right"> <li><a href="https://facebook.com/locowiseanalytics" target="_blank"><i class="fa fa-facebook"></i></a></li> <li><a href="https://twitter.com/locowise" target="_blank"><i class="fa fa-twitter"></i></a></li> <li><a href="https://instagram.com/locowise_reporting" target="_blank"><i class="fa fa-instagram"></i></a></li> <li><a href="https://in.linkedin.com/company/locowise" target="_blank"><i class="fa fa-linkedin"></i></a></li> <li><a href="https://www.tiktok.com/@locowise_reporting" target="_blank"><i class="fa-brands fa-tiktok"></i></a></li> </ul> </div> </div> </div> </footer> <script src="/js/blog/js/jquery/jquery.js"></script> <script src="/minify/621da897f172738edc787eec1df8167be8adf19f.js"></script> <script type="text/plain" data-cookie-consent="targeting"> _linkedin_partner_id = "3573769"; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); </script><script type="text/plain" data-cookie-consent="targeting"> (function(l) { if (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])}; window.lintrk.q=[]} var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript";b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s);})(window.lintrk); </script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=3573769&fmt=gif" /> </noscript> </body> </html>

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Frequently Asked Questions | Locowise