18F: Digital service delivery | 18F’s year of launches

<!DOCTYPE html> <html lang="en-US"> <head>  <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" />  <meta name="HandheldFriendly" content="True" /> <meta name="MobileOptimized" content="320" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" />  <title>18F: Digital service delivery | 18F’s year of launches</title> <meta property="og:title" content="18F: Digital service delivery | 18F’s year of launches" /> <meta name="description" content="" /> <meta property="og:description" content="" /> <meta name="twitter:card" content="summary" /> <meta name="twitter:site" content="@18F" /> <meta name="twitter:title" content="18F’s year of launches" /> <meta name="twitter:description" content="" /> <meta property="og:type" content="article" /> <link rel="canonical" href="/2024/10/08/18f-year-of-launches/" /> <meta property="og:url" content="/2024/10/08/18f-year-of-launches/" /> <script async="" src=/assets/js/uswds-init.js></script>  <link rel="icon" type="image/png" sizes="16x16" href="/img/favicons/favicon-16x16.png"> <link rel="icon" type="image/png" sizes="32x32" href="/img/favicons/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="192x192" href="/img/favicons/favicon-192x192.png"> <link rel="icon" type="image/svg+xml" href="/img/favicons/favicon.svg"> <link rel="shortcut icon" type="image/x-icon" href="/favicon.ico" /> <link rel="apple-touch-icon" sizes="180x180" href="/img/favicons/favicon-180x180.png">  <link href="https://unpkg.com/prismjs@1.20.0/themes/prism.css" rel="stylesheet"> <link rel="preload" as="style" href="/assets/styles/styles-UKMOJPRN.css" /> <link rel="stylesheet" href="/assets/styles/styles-UKMOJPRN.css" type="text/css" /> </head> <body class=" "> <a class="usa-skipnav" href="#main-content">Skip to main content</a> <div class="page-landing-page layout-demo "> <a class="usa-skipnav" href="#main-content">Skip to main content</a> <div class="usa-banner"> <div class="usa-accordion"> <section id="gov-banner-header-section" aria-label="USA Gov banner section header" class="usa-banner__header" > <div class="usa-banner__inner"> <div class="grid-col-auto"> <img src="/img/us_flag_small-VKjpzbKpq_.png" class="usa-banner__header-flag" alt="U.S. flag" loading="lazy" decoding="async"> </div> <div class="grid-col-fill tablet:grid-col-auto"> <p class="usa-banner__header-text"> An official website of the United States government </p> <p class="usa-banner__header-action" aria-hidden="true"> Here’s how you know </p> </div> <button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner" type="button" > <span class="usa-banner__button-text">Here's how you know</span> </button> </div> </section> <div class="usa-banner__content usa-accordion__content" id="gov-banner"> <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"> <div class="usa-media-block__body"> <p> <strong>The .gov means it’s official.</strong> <br /> Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site. </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"> <div class="usa-media-block__body"> <p> <strong>The site is secure.</strong> <br /> The <strong>https://</strong> ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. </p> </div> </div> </div> </div> </div> </div> <div class="usa-overlay"></div> </div> <header class="usa-header usa-header--basic usa-header--basic-megamenu" role="banner"> <div class="usa-nav-container"> <div class="usa-navbar"> <div class="usa-logo" id="header-logo"> <a href="/" title="Home"> <img src="/img/18f-logo-60i14872OF.svg" class="usa-logo-img" alt="18F home page" loading="lazy" decoding="async"> </a> </div> <button type="button" class="usa-menu-btn">Menu</button> </div> <nav class="usa-nav" aria-label="Menu navigation" > <button type="button" class="usa-nav__close"> <img src="/img/close-xPu02brD0d.svg" class="" alt="close" loading="lazy" decoding="async"> </button> <ul class="usa-nav__primary usa-accordion"> <li class="usa-nav__primary-item"> <a class="usa-nav__link " href="/our-work/" > <span>Our work</span> </a> </li> <li class="usa-nav__primary-item"> <a class="usa-nav__link " href="/work-with-us/" > <span>Work with us</span> </a> </li> <li class="usa-nav__primary-item"> <a class="usa-nav__link " href="/about/" > <span>About 18F</span> </a> </li> <li class="usa-nav__primary-item"> <a class="usa-nav__link " href="/guides/" > <span>Guides</span> </a> </li> <li class="usa-nav__primary-item"> <a class="usa-nav__link usa-current " href="/blog/" > <span>Blog</span> </a> </li> <li class="usa-nav__primary-item"> <a class="usa-button an18f-button--dark margin-top-3 desktop:margin-top-0 desktop:margin-x-2 " href="/contact/" > <span>Contact</span> </a> </li> </ul> <a href="https://search.usa.gov/search?utf8=%E2%9C%93&affiliate=18F-site&query=&commit=" class="usa-button padding-x-2" > <img src="/img/search--white-ZVwKBtv5eC.svg" class="" alt="Search" loading="lazy" decoding="async"> </a> </nav> </div> </header> <main id="main-content"> <figure class="post-feature_image" role="img" title="An image of six rocket ships launching into space" style="background-image: url('/assets/blog/year-of-launches/header.png')" > </figure> <article id="main-content" class="post-article margin-top-6" itemscope itemtype="http://schema.org/BlogPosting"> <div class="grid-container"> <div class="grid-row"> <div class="tablet:grid-col-12"> <header> <h1 itemprop="name headline">18F’s year of launches</h1> <p class="margin-top-1"> Published on <time datetime="Tue Oct 08 2024 00:00:00 GMT+0000 (Coordinated Universal Time)" itemprop="datePublished">October 8, 2024</time> </p> <span class="post-tags display-flex flex-wrap" itemprop="keywords"> <a href="/tags/18f/" class="usa-label post-tag"> 18f </a> <a href="/tags/agency-work/" class="usa-label post-tag"> agency work </a> <a href="/tags/product-launch/" class="usa-label post-tag"> product launch </a> </span> </header> </div> </div> <hr class="hr-1-dark"> <div class="grid-row grid-gap margin-top-8"> <div class="tablet:grid-col-7"> <div class="post-content" itemprop="articleBody"> <p>18F works to improve the user experience of government. Over the past year, 18F has helped amazing partner agencies launch new software products to better serve their users. Each successful launch depends on solid user research, careful product thinking, and strong team-building.</p> <p>Here are six launches that 18F has supported this year.</p> <h2 id="irs-direct-file-pilot-launch-with-the-internal-revenue-service-and-the-u-s-digital-service" tabindex="-1">🚀 <a href="https://directfile.irs.gov/">IRS Direct File Pilot</a> launch with the Internal Revenue Service and the U.S. Digital Service<a href="#irs-direct-file-pilot-launch-with-the-internal-revenue-service-and-the-u-s-digital-service" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h2> <h3 id="what" tabindex="-1">What<a href="#what" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>Taxpayers in 12 states used the Direct File pilot to file their taxes quickly, easily, and for free directly with the IRS.</p> <h3 id="when" tabindex="-1">When<a href="#when" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>Public testing began in February 2024. The website opened for eligible taxpayers in pilot states in March 2024.</p> <h3 id="impact" tabindex="-1">Impact<a href="#impact" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>Over the course of the pilot, more than 3.3 million taxpayers started the Eligibility Checker to see if they could use Direct File.</p> <p>423,450 taxpayers logged into Direct File, and 140,803 taxpayers submitted accepted returns.</p> <p>Direct File issued more than $90 million in tax refunds and collected $35 million in tax balances due.</p> <p>More than 15,000 Direct File users participated in a <a href="https://touchpoints.digital.gov/">Touchpoints survey</a>, which found that:</p> <ul> <li><strong>90% of respondents</strong> ranked their experience as Excellent or Above Average.</li> <li>When asked what they particularly liked, respondents most commonly cited Direct File’s ease of use, trustworthiness, and that it was free.</li> <li><strong>86% of respondents</strong> said that their experience with Direct File increased their trust in the IRS.</li> </ul> <h2 id="get-gov-launch-with-the-cybersecurity-and-infrastructure-security-agency-cisa" tabindex="-1">🚀 <a href="https://get.gov/">get.gov</a> launch with the Cybersecurity and Infrastructure Security Agency (CISA)<a href="#get-gov-launch-with-the-cybersecurity-and-infrastructure-security-agency-cisa" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h2> <h3 id="what-1" tabindex="-1">What<a href="#what-1" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>.Gov domains help the public identify official, trusted information.</p> <p>Government organizations at all levels in the United States are eligible for .gov domains — this includes cities, towns, counties, election offices, states, tribal governments, courts, federal agencies, and more. Overall, more than 11,000 government organizations use .gov domains.</p> <p>CISA worked with 18F to launch a new website for requesting .gov domains.</p> <h3 id="when-1" tabindex="-1">When<a href="#when-1" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>The new <a href="https://get.gov/">get.gov</a> website launched in January 2024.</p> <h3 id="impact-1" tabindex="-1">Impact<a href="#impact-1" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>The old domain request process required a signature, typically from a senior elected or high-ranking official. For many organizations, these requirements led to unnecessary bureaucracy that caused delays.</p> <p>The new request process is fully digital, doesn’t require a physical signature, and can usually be approved by someone with significant executive responsibility in the organization, reducing delays.</p> <p>The new process has also empowered CISA to adjudicate more new domains than .gov has ever done in a single year — and the year isn't finished yet.</p> <h2 id="climatecorps-gov-launch-with-americorps-and-the-u-s-digital-service" tabindex="-1">🚀 <a href="https://www.acc.gov/">ClimateCorps.gov</a> launch with AmeriCorps and the U.S. Digital Service<a href="#climatecorps-gov-launch-with-americorps-and-the-u-s-digital-service" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h2> <h3 id="what-2" tabindex="-1">What<a href="#what-2" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>AmeriCorps, 18F, and the U.S. Digital Service partnered to build a new website for the American Climate Corps.</p> <p>The website’s goal is to make it easy for any American to find work tackling the climate crisis, while gaining the skills necessary for the clean energy and climate resilience workforce of the future.</p> <h3 id="when-2" tabindex="-1">When<a href="#when-2" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p><a href="https://www.acc.gov/">ClimateCorps.gov</a> launched on Earth Day, April 22, 2024.</p> <h3 id="impact-2" tabindex="-1">Impact<a href="#impact-2" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>The public can use ClimateCorps.gov to find jobs advancing clean energy, conservation, and climate resilience.</p> <p>ClimateCorps.gov organized information on nearly 2,000 Climate Corps positions located across 36 states, the District of Columbia, and Puerto Rico. These positions are hosted by hundreds of organizations advancing clean energy, conservation and climate resilience.</p> <h2 id="national-accuracy-clearinghouse-launch-with-u-s-department-of-agriculture" tabindex="-1">🚀 <a href="https://www.fns.usda.gov/snap/nac">National Accuracy Clearinghouse</a> launch with U.S. Department of Agriculture<a href="#national-accuracy-clearinghouse-launch-with-u-s-department-of-agriculture" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h2> <h3 id="what-3" tabindex="-1">What<a href="#what-3" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>The National Accuracy Clearinghouse (NAC) is a data matching system designed to ensure individuals are not receiving Supplemental Nutrition Assistance Program (SNAP) in more than one state at the same time.</p> <p>The National Accuracy Clearinghouse was established as a result of the 2018 Farm Bill.</p> <p>The goals of the NAC are to:</p> <ul> <li>enhance SNAP program integrity</li> <li>reduce improper payments</li> <li>improve the customer experience for participants who move from one state to another by ensuring timely, fair, and accurate benefit decisions</li> </ul> <h3 id="when-3" tabindex="-1">When<a href="#when-3" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>The National Accuracy Clearinghouse launched with its first two participating states in February 2024.</p> <h3 id="impact-3" tabindex="-1">Impact<a href="#impact-3" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>The NAC is improving program access and customer experience by facilitating state-to-state communication to help state agencies promptly and accurately process SNAP recipient moves from one state to another.</p> <p>Since February, a total of five states have implemented the NAC, with all SNAP state agencies working toward nationwide implementation.</p> <h2 id="notify-gov-launch-with-gsa-public-benefits-studio" tabindex="-1">🚀 <a href="https://notify.gov/">Notify.gov</a> launch with GSA Public Benefits Studio<a href="#notify-gov-launch-with-gsa-public-benefits-studio" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h2> <h3 id="what-4" tabindex="-1">What<a href="#what-4" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>Notify.gov is a new text messaging service from GSA’s <a href="https://digital.gov/2023/02/07/collaborate-with-the-tts-public-benefits-studio/">Public Benefits Studio</a>. Notify.gov helps government agencies meet people where they are, by lowering barriers to texting and enabling agencies to easily send customized, bulk text messages to the people they serve. 18F worked with the Public Benefits Studio on the development of Notify.gov by providing research, design, and engineering support.</p> <h3 id="when-4" tabindex="-1">When<a href="#when-4" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>In the summer of 2023, Notify.gov launched its first pilot partnerships with state and local agencies administering SNAP and Medicaid.</p> <p>In November 2023, the <a href="https://www.gsa.gov/blog/2024/03/18/notifygov-is-helping-government-meet-families-where-they-are">first messages were sent to the public with Notify.gov by the Department of Human Services in Norfolk, Virginia</a>.</p> <h3 id="impact-4" tabindex="-1">Impact<a href="#impact-4" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>Texting is a proven way to improve the public’s experience of government, deliver better program outcomes, and reduce administrative costs — and Notify.gov is a trustworthy and easy-to-use onramp to help government agencies get started texting.</p> <p>To date, state, local, and federal pilot partners have sent over 60,000 messages using Notify.gov. These messages have helped people:</p> <ul> <li><strong>keep their health care coverage</strong>, by informing Medicaid recipients that they need to renew their coverage</li> <li><strong>protect their benefits</strong>, by alerting them that their EBT may have been compromised</li> <li><strong>avoid passport processing delays</strong>, by informing applicants that they need to submit a new photo.</li> </ul> <p>Notify.gov is growing rapidly, and has received interest from more than 100 programs in at least 30 states, 10 counties, 12 cities, and 18 federal agencies. To learn more and get started with Notify.gov, contact the team at <a href="mailto:tts-notify@gsa.gov">tts-notify@gsa.gov</a>.</p> <h2 id="federal-audit-clearinghouse-launch-with-the-office-of-regulatory-and-oversight-systems-presidential-innovation-fellows-and-10x" tabindex="-1">🚀 <a href="https://www.fac.gov/">Federal Audit Clearinghouse</a> launch with the Office of Regulatory and Oversight Systems, Presidential Innovation Fellows, and 10x<a href="#federal-audit-clearinghouse-launch-with-the-office-of-regulatory-and-oversight-systems-presidential-innovation-fellows-and-10x" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h2> <h3 id="what-5" tabindex="-1">What<a href="#what-5" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>All entities that spend $750,000 or more in federal grant funds in a fiscal year must submit an audit to the federal government. The Office of Regulatory and Oversight Systems (OROS) within the General Services Administration created a new Federal Audit Clearinghouse for grantees, with the goals of:</p> <ul> <li>delivering a maintainable new system</li> <li>seamlessly transitioning users from the old system to the new one</li> <li>making audit data more transparent</li> </ul> <h4 id="who" tabindex="-1">Who<a href="#who" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h4> <p>The new site was built and launched by the Office of Regulatory and Oversight Systems with support from many parts of government, including <a href="https://presidentialinnovationfellows.gov/">Presidential Innovation Fellows</a>, <a href="https://10x.gsa.gov/">10x</a>, and 18F.</p> <h3 id="when-5" tabindex="-1">When<a href="#when-5" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>The new Federal Audit Clearinghouse site launched in October 2023.</p> <h3 id="impact-5" tabindex="-1">Impact<a href="#impact-5" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <p>The modernized Federal Audit Clearinghouse serves hundreds of thousands of users who interact with hundreds of billions of dollars in federal grant funding each year.</p> <p>Launching the new site allowed Census to successfully retire its legacy system. Customer satisfaction with the new website helpdesk is trending over 95%.</p> <h2 id="work-with-us" tabindex="-1">Work with us<a href="#work-with-us" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h2> <p>Work in government? Want to see your agency launch software products like these? Reach out at <a href="mailto:Inquiries18F@gsa.gov">Inquiries18F@gsa.gov</a>.</p> <hr> <h3 id="links" tabindex="-1">Links<a href="#links" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h3> <h4 id="irs-direct-file" tabindex="-1">IRS Direct File<a href="#irs-direct-file" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h4> <ul> <li><a href="https://www.irs.gov/newsroom/eligible-taxpayers-in-12-states-can-file-for-free-with-irs-direct-file">Eligible taxpayers in 12 states can file for free with IRS Direct File</a></li> <li><a href="https://www.irs.gov/pub/irs-pdf/p5969.pdf">IRS Direct File Pilot Program Filing Season 2024 After Action Report</a></li> <li><a href="https://www.irs.gov/about-irs/strategic-plan/irs-direct-file-news">IRS Direct File pilot news</a></li> </ul> <h4 id="get-gov" tabindex="-1">get.gov<a href="#get-gov" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h4> <ul> <li><a href="https://get.gov/posts/2024-01-31-new-way-to-get-a-.gov/">Getting a .gov just got easier</a></li> <li><a href="https://get.gov/domains/benefits/">Benefits of .gov domains</a></li> <li><a href="https://github.com/cisagov/dotgov-data" class="usa-link usa-link--external" rel="noreferrer">dotgov-data on GitHub</a></li> </ul> <h4 id="climatecorps-gov" tabindex="-1">ClimateCorps.gov<a href="#climatecorps-gov" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h4> <ul> <li><a href="https://americorps.gov/newsroom/press-release/biden-harris-administration-announces-major-steps-stand-landmark-american">AmeriCorps Newsroom</a></li> <li><a href="https://www.whitehouse.gov/briefing-room/statements-releases/2024/04/22/fact-sheet-president-biden-marks-earth-day-2024-with-historic-climate-action/">Whitehouse.gov Fact Sheet</a></li> </ul> <h4 id="national-accuracy-clearinghouse" tabindex="-1">National Accuracy Clearinghouse<a href="#national-accuracy-clearinghouse" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h4> <ul> <li><a href="https://www.fns.usda.gov/snap/nac">SNAP National Accuracy Clearinghouse (NAC)</a></li> </ul> <h4 id="notify-gov" tabindex="-1">Notify.gov<a href="#notify-gov" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h4> <ul> <li><a href="https://www.gsa.gov/blog/2023/12/14/gsa-launches-pilot-partnerships-to-help-people-get-benefits-through-text-messaging">GSA launches pilot partnerships to help people get benefits through text messaging</a></li> <li><a href="https://digital.gov/2023/02/07/collaborate-with-the-tts-public-benefits-studio/">Collaborate with the TTS Public Benefits Studio – Digital.gov</a></li> </ul> <h4 id="federal-audit-clearinghouse" tabindex="-1">Federal Audit Clearinghouse<a href="#federal-audit-clearinghouse" class="heading-permalink" aria-label="Permalink for this section"><svg class="usa-icon" aria-hidden="true" focusable="false" role="img"><use xlink:href="#svg-link"></use></svg></a></h4> <ul> <li><a href="https://www.fac.gov/welcome/">Welcome to the FAC</a></li> <li><a href="https://10x.gsa.gov/impact/fy22-report/">10x FY22 Impact Report, 10x</a></li> <li><a href="https://github.com/GSA-TTS/FAC/blob/main/docs/product/roadmap.md" class="usa-link usa-link--external" rel="noreferrer">FAC Product Vision on GitHub</a></li> </ul> </div> </div> <aside class="tablet:grid-offset-1 tablet:grid-col-4"> <div class="bg-primary-darker padding-3 text-white usa-dark-background radius-md"> <h2 class="font-sans-lg text-bold margin-bottom-2">Follow 18F</h2> <ul class="usa-list usa-list--unstyled"> <li class="margin-bottom-2"> <a href="https://github.com/18F" class="usa-link--alt usa-link--external" rel="noreferrer" > <img src="/img/github-lightest-dnvvdJeNxl.svg" class="maxw-3 margin-right-2 text-sub" alt="" loading="lazy" decoding="async">18F on GitHub </a> </li> <li class="margin-bottom-2"> <a href="https://twitter.com/18F" class="usa-link--alt usa-link--external" rel="noreferrer" > <img src="/img/twitter-lightest-MyHkS8cnLa.svg" class="maxw-3 margin-right-2 text-sub" alt="" loading="lazy" decoding="async">18F on Twitter </a> </li> <li class="margin-bottom-2"> <a href="https://www.linkedin.com/company/gsa18f" class="usa-link--alt usa-link--external" rel="noreferrer" > <img src="/img/linkedin-lightest-hDYpqtBBKD.svg" class="maxw-3 margin-right-2 text-sub" alt="" loading="lazy" decoding="async">18F on LinkedIn </a> </li> <li class="margin-bottom-2"> <a href="/feed.xml" class="usa-link--alt " > <img src="/img/rss-lightest-29xxdTjXfa.svg" class="maxw-3 margin-right-2 text-sub" alt="" loading="lazy" decoding="async">RSS feed </a> </li> </ul> </div> </aside> </div> </div> </article> <section class="margin-top-6 post-pagination"> <div class="grid-container"> <hr class="hr-1-base-lighter"> <div class="grid-row grid-gap"> <div class="grid-col-6"> <a href="/2024/09/12/derisking-guide-update/" class="text-no-underline post-pagination__link" > <h2 class="post-pagination__heading"> <svg class="icon caret" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="512px" height="512px" viewBox="0 0 444.531 444.531" style="enable-background:new 0 0 444.531 444.531;" xml:space="preserve" role="img" aria-hidden="true"> <title>Arrow left</title> <desc>Arrow pointing to the left</desc> <g> <path d="M213.13,222.409L351.88,83.653c7.05-7.043,10.567-15.657,10.567-25.841c0-10.183-3.518-18.793-10.567-25.835 l-21.409-21.416C323.432,3.521,314.817,0,304.637,0s-18.791,3.521-25.841,10.561L92.649,196.425 c-7.044,7.043-10.566,15.656-10.566,25.841s3.521,18.791,10.566,25.837l186.146,185.864c7.05,7.043,15.66,10.564,25.841,10.564 s18.795-3.521,25.834-10.564l21.409-21.412c7.05-7.039,10.567-15.604,10.567-25.697c0-10.085-3.518-18.746-10.567-25.978 L213.13,222.409z" fill="#046b99"/> </g> </svg> Previous post </h2> <p class="measure-1 text-bold text-primary-darkest">A revised and expanded guide for de-risking government technology projects </p> </a> </div> <div class="grid-col-6 text-right"> <a href="/2024/11/05/three-ways-to-write-fearless-spreadsheet-formulas/" class="text-no-underline post-pagination__link" > <h2 class="post-pagination__heading"> Next post <svg class="icon caret" xmlns="http://www.w3.org/2000/svg" width="444.819" height="444.819" viewBox="0 0 444.819 444.819" role="img" aria-hidden="true"> <title>Arrow right</title> <desc>Arrow pointing to the right</desc> <path fill="#046b99" d="M352.025 196.712L165.885 10.848C159.028 3.615 150.468 0 140.185 0s-18.84 3.62-25.696 10.848l-21.7 21.416c-7.045 7.043-10.567 15.604-10.567 25.692 0 9.897 3.52 18.56 10.566 25.98L231.544 222.41 92.785 361.168c-7.04 7.043-10.563 15.604-10.563 25.693 0 9.9 3.52 18.566 10.564 25.98l21.7 21.417c7.043 7.043 15.612 10.564 25.697 10.564 10.09 0 18.656-3.52 25.697-10.564L352.025 248.39c7.046-7.423 10.57-16.084 10.57-25.98.002-10.09-3.524-18.655-10.57-25.698z"/> </svg> </h2> <p class="measure-1 float-right text-bold text-primary-darkest text-right">Three ways to write fearless spreadsheet formulas</p> </a> </div> </div> <hr class="hr-1-base-lighter"> </div> </section> <section class="margin-top-3 margin-bottom-6"> <div class="grid-container"> <ul class="grid-row grid-gap usa-list--unstyled"> <li class="grid-col-12 tablet:grid-col-6 tablet-lg:grid-col-4 margin-bottom-5 "> <a href="/2014/03/12/coming-soon/" class="text-no-underline"> <h3 class="border-top-05 border-primary hover-primary-dark padding-top-3 margin-bottom-3 text-bold "> Coming soon </h3> </a> Coming soon! </li> <li class="grid-col-12 tablet:grid-col-6 tablet-lg:grid-col-4 margin-bottom-5 "> <a href="/2024/12/05/2024-12-5-18f-project-defaults/" class="text-no-underline"> <h3 class="border-top-05 border-primary hover-primary-dark padding-top-3 margin-bottom-3 text-bold "> 18F project defaults </h3> </a> This year, 18F worked on 31 projects across government agencies. We want to share five templates we have adopted as defaults across our projects. </li> <li class="grid-col-12 tablet:grid-col-6 tablet-lg:grid-col-4 margin-bottom-5 "> <a href="/2014/05/09/a-few-notes-on-notalone-gov/" class="text-no-underline"> <h3 class="border-top-05 border-primary hover-primary-dark padding-top-3 margin-bottom-3 text-bold "> A few notes on NotAlone.gov </h3> </a> At the end of April, Vice President Biden, while rolling out the final report of the White House's 90-day Task Force to Protect Students from Sexual Assault, announced the launch of NotAlone.gov, a website built by 18F and the Presidential Innovation Fellows. </li> </ul> </div> </div> </section> </main> <footer> <div class="grid-container padding-y-6"> <hr class="hr-1-dark footer-hr-alignment"> <div class="grid-row grid-gap"> <div class="tablet:grid-col-3"> <img src="/img/18f-logo-60i14872OF.svg" class="maxw-5" alt="18F logo" loading="lazy" decoding="async"> <p> Work with us to plan successful projects, choose better vendors, build custom software, or learn how to work in new ways. </p> <a href="/contact/" class="usa-button an18f-button--dark" > Contact us </a> </div> <div class="tablet:grid-offset-1 tablet:grid-col-2"> <h2 class="font-heading-md text-medium margin-top-4 tablet:margin-top-0 margin-bottom-2 tablet:margin-bottom-4"> Pages </h2> <ul class="usa-list usa-list--unstyled font-sans-sm list-item-spacing-2"> <li><a href="/our-work/">Our work</a></li> <li><a href="/work-with-us/">Work with us</a></li> <li><a href="/about/">About 18F</a></li> <li><a href="/guides/">Guides</a></li> <li><a href="/blog/">Blog</a></li> <li><a href="/contact/">Contact</a></li> </ul> </div> <div class="tablet:grid-col-2"> <h2 class="font-heading-md text-medium margin-top-4 tablet:margin-top-0 margin-bottom-2 tablet:margin-bottom-4"> Policies </h2> <ul class="usa-list usa-list--unstyled font-sans-sm list-item-spacing-2"> <li><a href="/linking-policy/">Linking policy</a></li> <li><a href="/open-source-policy/">Open source policy</a></li> <li><a href="/vulnerability-disclosure-policy/">Vulnerability disclosure</a></li> <li><a href="/code-of-conduct/">Code of conduct</a></li> </ul> </div> <div class="tablet:grid-col-2"> <h2 class="font-heading-md text-medium margin-top-4 tablet:margin-top-0 margin-bottom-2 tablet:margin-bottom-4"> Contact </h2> <ul class="usa-list usa-list--unstyled font-sans-sm list-item-spacing-2"> <li> <a href="/contact/" > Get in touch </a> </li> <li> <a href="/about/#for-press" > Press </a> </li> <li> <a href="https://github.com/18F/18f.gsa.gov/issues/new/choose" class="usa-link--external" > Report a bug </a> </li> <li> <a href="/join/" > Join 18F </a> </li> </ul> </div> <div class="tablet:grid-col-2"> <h2 class="font-heading-md text-medium margin-top-4 tablet:margin-top-0 margin-bottom-2 tablet:margin-bottom-4"> Social </h2> <ul class="usa-list usa-list--unstyled font-sans-sm list-item-spacing-2"> <li class="display-flex flex-align-center"> <a href="https://github.com/18F" class="usa-link--external" rel="noreferrer" > <img src="/img/github-dark-2-w9jCrv94IZ.svg" class="maxw-205 margin-right-1 text-tbottom" alt="" loading="lazy" decoding="async">GitHub</a> </li> <li class="display-flex flex-align-center"> <a href="https://twitter.com/18F" class="usa-link--external" rel="noreferrer" > <img src="/img/twitter-dark-Pq04PjchNH.svg" class="maxw-205 margin-right-1 " alt="" loading="lazy" decoding="async">Twitter</a> </li> <li class="display-flex flex-align-center"> <a href="https://www.linkedin.com/company/gsa18f" class="usa-link--external" rel="noreferrer" > <img src="/img/linkedin-dark-ILbHB_Cgfp.svg" class="maxw-205 margin-right-1 " alt="" loading="lazy" decoding="async">LinkedIn</a> </li> </ul> </div> </div> </div> <div class="usa-identifier padding-top-2"> <section class="usa-identifier__section usa-identifier__section--masthead" aria-label="Agency identifier"> <div class="usa-identifier__container"> <div class="usa-identifier__logos"> <a href="https://www.gsa.gov/" class="usa-identifier__logo"> <img src="/img/gsa-logo-blue-YKGHyQURdg.svg" class="usa-identifier__logo-img" alt="gsa logo" loading="lazy" decoding="async"> </a> </div> <div class="usa-identifier__identity text-base-lightest"> <p class="usa-identifier__identity-domain">18f.gsa.gov</p> <p class="usa-identifier__identity-disclaimer text-base-lightest">An official website of the <a href="https://www.gsa.gov/about-us/organization/federal-acquisition-service/technology-transformation-services"> GSA’s Technology Transformation Services </a> </p> </div> </div> </section> <nav class="usa-identifier__section usa-identifier__section--required-links" aria-label="Important links"> <div class="usa-identifier__container"> <ul class="usa-identifier__required-links-list"> <li class="usa-identifier__required-links-item"> <a class="usa-identifier__required-link usa-link" href="https://www.gsa.gov/about" title="About GSA"> About GSA </a> </li> <li class="usa-identifier__required-links-item"> <a class="usa-identifier__required-link usa-link" href="https://www.gsa.gov/website-information/accessibility-aids" title="View accessibility statement"> Accessibility support </a> </li> <li class="usa-identifier__required-links-item"> <a class="usa-identifier__required-link usa-link" href="https://www.gsa.gov/reference/freedom-of-information-act-foia" title="Submit a Freedom of Information Act (FOIA) request"> FOIA requests </a> </li> <li class="usa-identifier__required-links-item"> <a class="usa-identifier__required-link usa-link" href="https://www.gsa.gov/reference/civil-rights-programs/the-no-fear-act" title="View No FEAR Act data"> No FEAR Act data </a> </li> <li class="usa-identifier__required-links-item"> <a class="usa-identifier__required-link usa-link" href="https://www.gsaig.gov/" title="Office of the Inspector General"> Office of the Inspector General </a> </li> <li class="usa-identifier__required-links-item"> <a class="usa-identifier__required-link usa-link" href="https://www.gsa.gov/reference/reports/budget-performance" title="View budget and performance reports"> Performance reports </a> </li> <li class="usa-identifier__required-links-item"> <a class="usa-identifier__required-link usa-link" href="https://www.gsa.gov/website-information/website-policies" title="Our privacy policy"> Privacy policy </a> </li> </ul> </div> </nav> <section class="usa-identifier__section usa-identifier__section--usagov" aria-label="U.S. government information and services"> <div class="usa-identifier__container"> <div class="usa-identifier__usagov-description text-base-lightest">Looking for U.S. government information and services?</div> <a href="https://www.usa.gov/" class="usa-link">Visit USA.gov</a> </div> </section> </div> </footer>  <script async src="/assets/js/app-IYN3AA5J.js"></script>  <script id="_fed_an_ua_tag" src="https://dap.digitalgov.gov/Universal-Federated-Analytics-Min.js?agency=GSA&subagency=TTS,18F"></script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-HBYXWFP794"></script> <script> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments); } gtag('js', new Date()); gtag('config', 'G-HBYXWFP794', { 'anonymize_ip': true }); </script> </body> </html>

CINXE.COM

18F: Digital service delivery | 18F’s year of launches