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Developer Getting Started- Re:amaze
<!DOCTYPE html> <html> <head> <title>Developer Getting Started- Re:amaze </title> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" /> <link rel="shortcut icon" type="image/x-png" href="/favicon.png" /> <link rel="apple-touch-icon" href="/apple-touch-icon.png" /> <link rel="canonical" href="https://www.reamaze.com/developer" /> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/4.3.1/css/bootstrap.min.css" integrity="sha256-YLGeXaapI0/5IgZopewRJcFXomhRMlYYjugPLSyNjTY=" crossorigin="anonymous" /> <link rel="stylesheet" href="https://cdn.reamaze.com/assets/site-166f951fb1b522d595ce980c8f7fd9351b86d36b06c4232509f14e3195b9856b.css" media="screen" /> <link href="https://cdn.reamaze.com/assets/fonts.css" rel="stylesheet" type="text/css"> <script src="https://cdn.reamaze.com/assets/site-22261580fd2065c37482c0173a69620c7c8760bff3f825e6c07d4b23b0cda783.js"></script> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="ThLK8tGMhqKbgiAbl9IjLxtTx-498SCmBQdWr86TuFVvmVVt_oaPEudJbsYCuE8JZFhKCoCoiJFb8Y0ru6XMEQ" /> </head> <body class=""> <div id="content"> <div id="api-content"> <div id="header"> <div class="container"> <!-- <a id="logo-wrap" href="/"><img style="height: 55px; z-index: 1" alt="Reamaze" id="logo" data-src="https://cdn.reamaze.com/assets/site/logo-white-18f831778aca454eb97bb3eeeaf47403fdcbbd00fe8e398c8f3f4f4d99ce4871.png"></img></a> --> <a id="logo-wrap" href="/"> <img style="height: 55px; z-index: 1; opacity: 0;" alt="Reamaze" id="logo" /> </a> <ul id="header-menu"> <li> <a href="javascript:;" id="header-explore-popover"> <span class="d-none d-sm-inline d-md-none d-lg-inline">Explore </span>Features </a> </li> <li><a href="/pricing">Pricing</a></li> <li><a href="/developer">Developer</a></li> <li id="integrations"><a href="/integrations">Integrations</a></li> <li id="product-news-header"><a href="/product_news">Product News</a></li> <li id="login"><a href="/login">Login</a></li> <li id="signup"><a href="javascript:;" data-toggle="modal" data-target="#signup-modal">Try Re:amaze Now</a></li> </ul> </div> </div> <div id="placeholder"> </div> <div id="header-explore-popover-content"> <div class="row"> <div class="col-12 col-md-6"> <a href="/products/inbox" class="product inbox d-block"> <img data-src="https://cdn.reamaze.com/assets/site/products/hp-inbox-c0c63275887be9a2cafb0bbc6e1447b4c8bfb622d5d38ffbf300898ad0514de5.svg"></img> <div class="product-name">Inbox</div> <div class="product-desc"> Shared inbox helpdesk for all your support channels. Built for your team. </div> </a> <a href="/products/chat" class="product chat d-block"> <img data-src="https://cdn.reamaze.com/assets/site/products/hp-chat-17ce9cd8ad2db84d264425f84fa5aa9d6685f564a6c9119853a9b488dde35cc9.svg"></img> <div class="product-name">Chat</div> <div class="product-desc"> Live chat with automated messaging, chatbots, and video calls for your website or web app. </div> </a> <a href="/products/chatbots" class="product chatbots d-block"> <img data-src="https://cdn.reamaze.com/assets/site/products/hp-chatbots-6ae324c22df2776bf76eb56413a17f8bfc99e63c972087ed90a522e36eeb4694.png"></img> <div class="product-name">Chatbots</div> <div class="product-desc"> Automate every business opportunity with pre-built and custom chatbots. </div> </a> <a href="/products/pushcampaigns" class="product pushcampaigns d-block"> <img data-src="https://cdn.reamaze.com/assets/site/products/hp-pushcampaigns-b6dcd4e2102f56c07feec2778f4e21e8bd8644a7166323c92ef112aefcc6a244.png"></img> <div class="product-name">Push Campaigns</div> <div class="product-desc"> Increase re-engagement and boost sales with targeted push notification campaigns. </div> </a> </div> <div class="col-12 col-md-6"> <a href="/products/ai" class="product ai d-block"> <img data-src="https://cdn.reamaze.com/assets/site/products/hp-ai-3299eec4f9094a74285eef35e5314fb82f5a494f28251d15b16b1c48c32da6c8.svg"></img> <div class="product-name"> AI <span class="beta-tag"> BETA </span> </div> <div class="product-desc"> Leverage the power of AI to help you respond, create, and summarize. </div> </a> <a href="/products/faq" class="product faq d-block"> <img data-src="https://cdn.reamaze.com/assets/site/products/hp-faq-57fd096f46cbc6d0bd216a74bddfa292f6284adc83e93e9c74bcb74262390d75.svg"></img> <div class="product-name">FAQ</div> <div class="product-desc"> Customizable and embeddable FAQ center to help customers help themselves. </div> </a> <a href="/products/statuspage" class="product statuspage d-block"> <img data-src="https://cdn.reamaze.com/assets/site/products/hp-statuspage-e43ee54193eecfcd0344ceb935dbeac6155756401c514b8b7057ed4ab60d07c3.svg"></img> <div class="product-name">Status Page</div> <div class="product-desc"> Keep customers informed by alerting them when there鈥檚 an incident or outage. </div> </a> <a href="/products/live" class="product live d-block"> <img data-src="https://cdn.reamaze.com/assets/site/products/hp-live-0ac8dde7d1162bc3131c80d3257414be0027292b1613f6e8fefe39605e19348e.svg"></img> <div class="product-name">Live</div> <div class="product-desc"> Get more sales with real time customer activity monitoring and personal messages. </div> </a> </div> </div> </div> <script type="text/javascript"> $jq(function() { var $link = $jq('#header-explore-popover'); $link .popover({ html: true, placement: 'top', trigger: 'manual', content: $jq('#header-explore-popover-content')[0], template: '<div class="popover header-explore" role="tooltip"><div class="arrow d-lg-none"></div><div class="arrow2 d-none d-lg-block"></div><div class="popover-body"></div></div>' }) .on("mouseenter", function () { $link.popover('show'); }) .on("mouseleave", function () { setTimeout(function () { if (!$jq(".popover:hover").length) { $link.popover("hide"); } }, 100); }); $jq('body').on('mouseleave', '.header-explore.popover', function() { $link.popover('hide'); }); }); </script> <script type="text/javascript"> $jq(function() { var $link = $jq('#header'); var $logo_header = $jq('#logo'); var $placeholder = $jq('#placeholder'); var old_url = 'https://cdn.reamaze.com/assets/site/logo-white-18f831778aca454eb97bb3eeeaf47403fdcbbd00fe8e398c8f3f4f4d99ce4871.png'; var new_url = 'https://cdn.reamaze.com/assets/site/logo-white-18f831778aca454eb97bb3eeeaf47403fdcbbd00fe8e398c8f3f4f4d99ce4871.png'; 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}); </script> <div class="container"> <div class="row"> <div id="api-nav" class="col-xs-6 col-md-4 col-lg-3 sidebar-offcanvas"> <h3>Embed SDK</h3> <ul class="api-menu"> <h4>Getting started</h4> <li><a href="/developer/widget">Installation</a></li> <h4>Shoutbox</h4> <li><a href="/developer/widget_basic">Basic Shoutbox Integration</a></li> <li><a href="/developer/widget_trigger">Shoutbox Trigger Customization</a></li> <h4>Lightbox</h4> <li><a href="/developer/widget_lightbox">Custom Support Lightbox</a></li> <li><a href="/developer/widget_lightbox_kb">FAQ Lightbox</a></li> <h4>Embeddables</h4> <li><a href="/developer/widget_kb">Embeddable FAQ</a></li> <li><a href="/developer/widget_form">Embeddable Form</a></li> <li><a href="/developer/widget_conversations">Conversation History</a></li> <h4>Cues</h4> <li><a href="/developer/cues_intro">Getting Started</a></li> <li><a href="/developer/cues_rules">Automated Rules</a></li> <li><a href="/developer/cues_advanced">Advanced Usage</a></li> <h4>Push Campaigns</h4> <li><a href="/developer/campaigns_push_prompts">Push Prompts</a></li> <li><a href="/developer/campaigns_push_tokens">Custom Push Tokens</a></li> <h4>Advanced</h4> <li><a href="/developer/widget_auth">Auth & SSO</a></li> <li><a href="/developer/widget_data">Customer Data Attributes</a></li> <li><a href="/developer/widget_fields">Custom Form Fields</a></li> <li><a href="/developer/widget_anonymous">Anonymous Guests</a></li> <li><a href="/developer/widget_callbacks">Unread Callback</a></li> <li><a href="/developer/widget_apps">Single Page Applications</a></li> <li><a href="/developer/widget_engage">Custom Triggers</a></li> <li><a href="/developer/analytics">Analytics & Events</a></li> </ul> <h3>Mobile SDK</h3> <ul class="api-menu"> <h4>Getting started</h4> <li><a href="/developer/mobile">Introduction</a></li> </ul> <h3>Custom Module Guide</h3> <ul class="api-menu"> <h4>Getting started</h4> <li><a href="/developer/module">Introduction</a></li> </ul> <h3>API Reference</h3> <ul class="api-menu"> <h4>Getting started</h4> <li><a href="/api">Introduction</a></li> <h4>Articles</h4> <li><a href="/api/get_articles">Retrieving Articles</a></li> <li><a href="/api/get_article">Get Article</a></li> <li><a href="/api/post_article">Creating Articles</a></li> <li><a href="/api/put_article">Updating Articles</a></li> <h4>Channels</h4> <li><a href="/api/get_channels">Retrieving Channels</a></li> <li><a href="/api/get_channel">Get Channel</a></li> <h4>Contacts</h4> <li><a href="/api/get_contacts">Retrieving Contacts</a></li> <li><a href="/api/post_contacts">Create Contacts</a></li> <li><a href="/api/put_contacts">Update Contacts</a></li> <li><a href="/api/get_identities">Get Contact Identities</a></li> <li><a href="/api/post_identities">Create Identities</a></li> <h4>Contact Notes</h4> <li><a href="/api/get_notes">Retrieving Notes</a></li> <li><a href="/api/post_notes">Create Note</a></li> <li><a href="/api/put_note">Update a note</a></li> <li><a href="/api/delete_note">Delete a note</a></li> <h4>Conversations</h4> <li><a href="/api/get_conversations">Retrieving Conversations</a></li> <li><a href="/api/get_conversation">Get Conversation</a></li> <li><a href="/api/post_conversations">Creating Conversations</a></li> <li><a href="/api/put_conversations">Updating Conversations</a></li> <h4>Messages</h4> <li><a href="/api/get_messages">Retrieving Messages</a></li> <li><a href="/api/post_messages">Creating Messages</a></li> <h4>Reports</h4> <li><a href="/api/get_reports_volume">Volume</a></li> <li><a href="/api/get_reports_response_time">Response Time</a></li> <li><a href="/api/get_reports_staff">Staff</a></li> <li><a href="/api/get_reports_tags">Tags</a></li> <li><a href="/api/get_reports_channel_summary">Channel Summary</a></li> <h4>Response Templates</h4> <li><a href="/api/get_response_templates">Retrieving Response Templates</a></li> <li><a href="/api/get_response_template">Get Response Templates</a></li> <li><a href="/api/post_response_template">Creating Response Templates</a></li> <li><a href="/api/put_response_template">Updating Response Templates</a></li> <h4>Staff</h4> <li><a href="/api/get_staff">Retrieving Staff</a></li> <li><a href="/api/post_staff">Create Staff User</a></li> <h4>Status Page</h4> <li><a href="/api/get_incidents">Retrieving Incidents</a></li> <li><a href="/api/get_incident">Get Incident</a></li> <li><a href="/api/post_incident">Create Incident</a></li> <li><a href="/api/put_incident">Update Incident</a></li> <li><a href="/api/get_systems">Retrieving Systems</a></li> </ul> </div> <div id="api-content" class="col-xs-12 col-md-8 offset-lg-1"> <p class="d-block d-md-none"> <a href="javascript:" data-toggle="offcanvas">Show Developer Menu</a> </p> <h1>Re:amaze Developer Documentation</h1> <p style="margin-bottom: 40px;">Re:amaze provides multiple ways to integrate. There are 2 different SDKs for embedding customer support into your site or app and a direct access RESTful JSON API. Learn more about each method below.</p> <div class="developer-module"> <h2>Embed SDK</h2> <h5>Are you looking to embed support into your site?</h5> <p>Add Re:amaze to your site with <a href="/developer/widget">Reamaze.js</a>. A few simple lines of JavaScript is all it takes to get started.</p> <p>Reamaze.js gives you access to <a href="/developer/widget_lightbox">customizable support lightboxes</a>, <a href="/developer/widget_kb">embeddable knowledge bases</a>, and <a href="/developer/widget_form">drop-in contact forms</a>. It's also the best way to tie in Re:amaze with your site's authentication system.</p> <p>If you have an ecommerce storefront, SaaS application, or any customer facing web site, Reamaze.js is the best place to start.</p> <p><a class="btn btn-cta" href="/developer/widget">Learn More</a></p> </div> <div class="developer-module"> <h2>Mobile SDK</h2> <h5>Are you looking to embed support into your mobile application?</h5> <p>Embed your knowledge base into your Mobile iOS or Android application with our open source SDKs.</p> <p><a class="btn btn-cta" href="/developer/mobile">Learn More</a></p> </div> <div class="developer-module"> <h2>Custom Module Guide</h2> <h5>Are you looking embed your own custom module into Re:amaze?</h5> <p>The module API gives you an easy way to embed your own custom support UI into the Re:amaze conversation admin.</p> <p>This makes it very easy to display specific business data or provide direct actions integrated with your app when a conversation is loaded in Re:amaze.</p> <p><a class="btn btn-cta" href="/developer/module">Learn More</a></p> </div> <div class="developer-module"> <h2>API Reference</h2> <h5>Are you looking to get access to your data via JSON?</h5> <p>Use our RESTful API to GET and POST your Reamaze data for the most customizable integration options.</p> <p><a class="btn btn-cta" href="/api">Learn More</a></p> </div> </div> </div> </div> <div class="inline-full-signup-form"> <div class="container"> <p class="heading"> Join thousands of teams using Reamaze to impress customers. <br class="d-lg-none"><br class="d-lg-none"> Find out how with a free account. </p> <form class="form" id="new_account" action="/signup" accept-charset="UTF-8" method="get"> <div class="row"> <div class="col-md-4 col-lg-3"> <div class="form-group"> <input class="form-control form-control-lg" placeholder="Company Name" name="company" type="text" id="account_name" /> </div> </div> <div class="col-md-4 col-lg-3"> <div class="form-group"> <input class="form-control form-control-lg" placeholder="Your Name" name="name" type="text" id="account_users_attributes_0_logins_attributes_0_name" /> </div> </div> <div class="col-md-4 col-lg-3"> <div class="form-group"> <input class="form-control form-control-lg" placeholder="Your Email" name="email" type="email" id="account_users_attributes_0_logins_attributes_0_email" /> </div> </div> <div class="col-md-6 offset-md-3 col-lg-3 offset-lg-0 submit-row"> <button type="submit" class="btn btn-lg btn-block" data-disable-with="Get Started - It's Free!">Get Started - It's Free!</button> </div> </div> </form> </div> </div> <div id="footer" style="margin-top: 50px; margin-bottom: 80px"> <div class="container"> <div class="row"> <div class="col-12 col-sm-6 col-md-3"> <h6>Navigation</h6> <ul class="footer-links"> <li><a href="/pricing">Pricing</a></li> <li><a href="javascript:;" data-toggle="modal" data-target="#signup-modal">Sign Up</a></li> <li><a href="/login">Log In</a></li> <li><a href="/weamaze">About</a></li> <li><a href="https://support.reamaze.com">Help</a></li> </ul> <h6>Developer</h6> <ul class="footer-links"> <li><a href="/developer" target="_blank" rel="noopener noreferrer">Developer Home</a></li> <li><a href="/developer/widget" target="_blank" rel="noopener noreferrer">Embed SDK</a></li> <li><a href="/developer/mobile" target="_blank" rel="noopener noreferrer">Mobile SDK</a></li> <li><a href="/developer/module" target="_blank" rel="noopener noreferrer">Custom Module SDK</a></li> <li><a href="/api" target="_blank" rel="noopener noreferrer">JSON API Reference</a></li> </ul> </div> <div class="col-12 col-sm-6 col-md-3"> <h6>Other Links</h6> <ul class="footer-links"> <li> <a href="javascript:void(0);" class="" data-toggle="modal" data-target="#request-demo-modal">Book a Demo</a> </li> <li><a href="https://www.reamaze.com/blog" target="_blank" rel="noopener noreferrer">Feature Update Blog</a></li> <li><a href="https://betterthansure.com" target="_blank" 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class="col-12 col-sm-6 col-md-3"> <h6>Integrations</h6> <ul class="footer-links"> <li><a href="https://apps.shopify.com/reamaze" target="_blank" rel="noopener noreferrer">Re:amaze for Shopify</a></li> <li><a href="https://login.bigcommerce.com/deep-links/marketplace/apps/2016" target="_blank" rel="noopener noreferrer">Re:amaze for Bigcommerce</a></li> <li><a href="https://wordpress.org/plugins/reamaze/" target="_blank" rel="noopener noreferrer">Re:amaze for WordPress</a></li> <li><a href="https://stripe.com/works-with/reamaze" target="_blank" rel="noopener noreferrer">Re:amaze for Stripe</a></li> <li><a href="https://slack.com/apps/A028EET9K-reamaze" target="_blank" rel="noopener noreferrer">Re:amaze for Slack</a></li> <li><a href="https://marketplace.atlassian.com/apps/1219082/re-amaze-for-jira?hosting=cloud&tab=overview" target="_blank" rel="noopener noreferrer">Re:amaze for Jira</a></li> <li><a href="https://aircall.io/call-center-software-integrations/reamaze/" target="_blank" rel="noopener noreferrer">Re:amaze for Aircall</a></li> <li><a href="https://marketplace.pipedrive.com/app/re-amaze/611b0914113d870a" target="_blank" rel="noopener noreferrer">Re:amaze for Pipedrive</a></li> <li><a href="https://zapier.com/zapbook/reamaze/" target="_blank" rel="noopener noreferrer">Re:amaze for Zapier</a></li> <li><a href="https://justcall.io/integrations/reamaze" target="_blank" rel="noopener noreferrer">Re:amaze for JustCall</a></li> <li><a href="https://www.ringcentral.com/apps/reamaze-live-chat-helpdesk" target="_blank" rel="noopener noreferrer">Re:amaze for RingCentral</a></li> <li> </li> <li><a href="/integrations">All Re:amaze Integrations</a></li> </ul> </div> <div class="col-12 col-sm-6 col-md-3"> <h6>Mobile</h6> <ul class="footer-links"> <li><a href="https://itunes.apple.com/us/app/reamaze-mobile/id1190166501?ls=1&mt=8" target="_blank" rel="noopener noreferrer">Mobile App for iOS</a></li> <li><a href="https://play.google.com/store/apps/details?id=com.reamaze.farstar" target="_blank" rel="noopener noreferrer">Mobile App for Android</a></li> </ul> <h6>Social</h6> <ul class="footer-links"> <li><a href="https://www.facebook.com/reamaze" target="_blank" rel="noopener noreferrer">Reamaze on Facebook</a></li> <li><a href="https://www.twitter.com/reamaze" target="_blank" rel="noopener noreferrer">@reamaze on Twitter</a></li> <li><a href="https://www.instagram.com/reamaze" target="_blank" rel="noopener noreferrer">@reamaze on Instagram</a></li> <li><a href="https://www.youtube.com/user/Reamaze" target="_blank" rel="noopener noreferrer">Reamaze on YouTube</a></li> </ul> <h6>Company</h6> <p>Re:amaze is handcrafted with care in San Jose, California.</p> <p><a href="/cookies" target="_blank" rel="noopener noreferrer">Do not sell my personal information</a></p> <p> <a id="contact-us" href="mailto:support@reamaze.com">support@reamaze.com</a> <br /> </p> <p class="footer-links">© 2025 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