Contactez nous | HUAWEI Assistance France

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window.digitalData.page.pageInfo.siteCode2 : ''; const ecommerceSiteCodeList = ['uk', 'fr', 'de', 'es', 'it', 'nl','ro', 'pt', 'pl', 'cz', 'tr', 'my', 'sa', 'ae', 'th', 'jp', 'pe', 'mx', 'cl', 'co', 'za', 'ru', 'ph']; return ecommerceSiteCodeList.indexOf(siteCode) > -1; } // 在运动健康/智慧生活服务页面webView中，隐藏页面头尾 if ((isHealthWebView() && isEcommerceSite()) || isSupportPageInAppView()) { addCssByStyle(appWebViewStyle); } })(); </script> <script type="text/javascript"> window.dataLayer = window.dataLayer || []; function getChapter1(){ var pageType = window.digitalData.page.category.pageType; pageType = pageType.split("_")[0]; var chapter1 = ""; switch(pageType){ case "homepage": chapter1 = "Home";break; case "support": chapter1 = "support";break; case "product-detail": chapter1 = "Mkt products";break; case "product-listing": chapter1 = "Mkt products";break; default: chapter1 = window.digitalData.page.category.primaryCategory; } return chapter1; } function getChapter2(){ var pageType = window.digitalData.page.category.pageType; pageType = pageType.split("_")[0]; var chapter2 = window.digitalData.page.category.subCategory1; if(pageType == "product-detail" || pageType == "product-listing"){ chapter2 = window.digitalData.page.category.primaryCategory; } return chapter2; } function getChapter3(){ var chapter3 = window.digitalData.page.category.subCategory2; var pageType = window.digitalData.page.category.pageType; pageType = pageType.split("_")[0]; if(pageType == "product-detail"){ chapter3 = window.digitalData.page.category.subCategory1; } return chapter3; } function getPageName(){ var pageName = ""; var pathArr = location.pathname.split("/"); for(var index = pathArr.length - 1; index > 0; index --){ if(pathArr[index] != ""){ pageName = pathArr[index]; if(pageName.indexOf(".html") != -1){ pageName = pageName.split(".")[0]; } break; } } return pageName; } /* * * 判断是否APP内嵌，设置siteId * */ function getMktDmpaSiteId(){ var dmpa_siteId = ""; if(window.integrationJsInterface ||window.integrationJsInterfaceWebview){ dmpa_siteId = "HuaweiStore-app"; }else{ dmpa_siteId = $(window).width() < 1199.98?"HuaweiStore-wap":"HuaweiStore-web"; } return dmpa_siteId; } var DMPA_SCRIPT_BASEURL = ""; var dmpa_init_mkt_dmpa_params = { "siteId": getMktDmpaSiteId(), "IP":null , "userId": null, "sessionId": null , "country" : digitalData.page.pageInfo?digitalData.page.pageInfo.siteCode2:"", "siteLanguage": digitalData.page.pageInfo.language?digitalData.page.pageInfo.language.replace("_","-"):"", "siteName": digitalData.page.pageInfo?digitalData.page.pageInfo.siteCode2:"" } /* * * * 设置dmpa5公共参数 * * */ function initMktDmpa5(){ if(typeof dmpa5 === 'undefined' || document.readyState !=='complete'){ return; } //查询用户ID try{ //获取uum的API var uumApi = mktConfig.uumApi; if(uumApi != null && uumApi != ""){ var uumHost = uumApi.substring(0, uumApi.search("/users")); //tokenApi var tokenApiUrl = uumHost + "/gateway/csrfToken?_=" + Date.now(); //若用户已经登录，则调用UUM接口查询用户信息 $.ajax({ type:"GET", url: uumApi+"/v1/login/info", dataType:"json", xhrFields:{withCredentials:true} }).always(function(result){ if(result && result.resultCode == 0){ dmpa_init_mkt_dmpa_params.userId = result.data.userId; } //设置sessionId $.ajax({ type: "get", url: tokenApiUrl, xhrFields: { withCredentials: true }, crossDomain: true }).always(function(result){ if(result && result.resultCode == 0){ dmpa_init_mkt_dmpa_params.sessionId = result.data; } setMktDmpaParams(dmpa_init_mkt_dmpa_params); }); }) }else{ dmpa_init_mkt_dmpa_params.userId = ''; //会话中心未配置 setMktDmpaParams(dmpa_init_mkt_dmpa_params); } }catch(e){ } } function setMktDmpaParams(dmpaParams){ if(typeof dmpa5 === 'undefined'){ return; } dmpa5('set', dmpaParams); //公共参数初始化 dmpa5('setTrackerUrl',DMPA_SCRIPT_BASEURL+"/"); dmpa5('setAutoSendPV',false);//禁止自动发送 pv dmpa5('setDMPAVersion', 5); // 设置DMPA版本 dmpa5('setAutoSendPP',false);//禁止自动发送 pp dmpa5('setAutoLinkTracking',false);//禁止自动发送 link //设置dmpa参数后发送一次pv trackMktDmpaPV(); } /** * 设置dmpa的访客userId */ function buildMktDmpaUserId(){ var userId = 'xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxx'.replace(/[xy]/g, function(c) { var r = Math.random() * 16 | 0, v = c == 'x' ? r : (r & 0x3 | 0x8); return v.toString(16); }); if(typeof $.cookie === 'function'){ var site_name = window.site || window.siteCode || ''; } return userId; } /** * 发送dmpa的pv，适用于mkt/服务/活动 * */ function trackMktDmpaPV(){ // 判断是否为 App Webview var isAppWebview = window.integrationJsInterface || window.integrationJsInterfaceWebview; var referrerUrl = ''; if (document.referrer.length > 0) { referrerUrl = document.referrer;} try { if (referrerUrl.length == 0 && opener.location.href.length > 0) { referrerUrl = opener.location.href; } } catch (e) {} var pvData = { "title": $("title").text() || null, "location": location.origin + location.pathname || null, "uri": digitalData.page.pageInfo.uri || null , "referrerUrl": referrerUrl || null, "trackSource": null, "trackMedium": null, "trackCampaign": null, "trackContent": null, "trackTerm": null, "pageLoadDelay": null, "pageHierarchy": null, "subModuleName": getMktDmpaSubModuleName() } // PDP页增加跟踪需要的额外参数 if (digitalData.page.pageInfo.isProductDetailPage && digitalData.product && digitalData.product.productInfo) { pvData["additionalProperty"] = JSON.stringify({ "product_name": digitalData.product.productInfo.marketingName, "page_view": "PDP" }); } if (!isAppWebview) { dmpa5("trackPageView", pvData); } } /** * 获取子模块名称 */ function getMktDmpaSubModuleName(){ var url = location.href; var moduleName = ""; if(url.indexOf("/support/") != -1){ moduleName = "Support"; }else if(url.indexOf("/community/") != -1){ moduleName = "Community"; }else if(url.indexOf("/promo/") != -1 || url.indexOf("/offer/") != -1 ){ //活动以及促销组件 moduleName = "Activity"; }else if(url.indexOf("/shop/") != -1 || url.indexOf("/buy/") != -1){ moduleName = "eCommerce"; }else{ moduleName = "Marketing"; } return moduleName; } </script> <script> var siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; var pageCategory = window.digitalData ? window.digitalData.page.category.pageType: ''; var countryCode = window.digitalData ? window.digitalData.page.pageInfo.countryCode: ''; var language = window.digitalData ? window.digitalData.page.pageInfo.language: ''; var siteName = window.digitalData ? window.digitalData.page.pageInfo.siteName:''; var pageProductInfo = window.digitalData.product ? window.digitalData.product.productInfo:''; function dateFormat(fmt) { var d = new Date(); var local = d.getTime(); var offset = d.getTimezoneOffset() * 60000; var localUtc = new Date().getTimezoneOffset() / 60; var utcTime; if (localUtc > 0) { utcTime = local - offset; } else { utcTime = local + offset; } var CNTime = utcTime + 3600000 * 8; var nd = new Date(CNTime); var o = { "M+": nd.getMonth() + 1, "d+": nd.getDate(), "H+": nd.getHours(), "m+": nd.getMinutes(), "s+": nd.getSeconds(), "q+": Math.floor((nd.getMonth() + 3) / 3), "S": nd.getMilliseconds() }; if (/(y+)/.test(fmt)) fmt = fmt.replace(RegExp.$1, (nd.getFullYear() + "").substr(4 - RegExp.$1.length)); for (var k in o) if (new RegExp("(" + k + ")").test(fmt)) fmt = fmt.replace(RegExp.$1, (RegExp.$1.length == 1) ? (o[k]) : (("00" + o[k]).substr(("" + o[k]).length))); return fmt; } // hitTimeStamp : YYYYMMDD_hh:mm:ss 时区是(GMT+08:00) China Time，就是GA全球视图的时区 window.dataLayer.push({ userId: "", sessionId: "", firstSourceMedium:"", lastSourceMedium:"", accountStatus: "", loginStatus: "", hitTimeStamp: dateFormat("yyyy-MM-dd_HH:mm:ss"), pageCategory: pageCategory, siteCountryCode: countryCode, siteLanguage: language, siteCountryName: siteName, "productMktName":pageProductInfo&&pageProductInfo.marketingName||'', "productCategory":pageProductInfo&&pageProductInfo.category||'', "userCategory":"" }); if(pageCategory == 'search') { var reg = new RegExp("(^|&)keyword=([^&]*)(&|$)"); var val = window.location.search.substr(1).match(reg); if(val!=null&&val[2]) { var searchKeyword=decodeURIComponent(val[2]) window.dataLayer.push({ cat55: "product", kw55: searchKeyword, siteSearchResults: "" }); } ; } </script> <script type="text/javascript"> /** * 获取url中的参数 */ function getUrlParam(name) { var reg = new RegExp("(^|&)" + name + "=([^&]*)(&|$)"); //构造一个含有目标参数的正则表达式对象 var r = window.location.search.substr(1).match(reg); //匹配目标参数 if (r != null) { return decodeURIComponent(r[2]); } return null; //返回参数值 } </script> <script type="text/javascript" charset="UTF-8"> /* * thirdPartyFlag：是否第三方平台调用(pMall，ISRP)，url检索到‘integrateMode=iframe’说明第三方平台使用，需隐藏cookie-information && onetrust * 存在window.integrationJsInterface说明为app webview嵌入模式 */ var thirdPartyPathName = null; if (parent !== window) { try { thirdPartyPathName = top.location.href; }catch (e) { thirdPartyPathName = window.location.href; } }else{ thirdPartyPathName = window.location.href; } var thirdPartyFlag = thirdPartyPathName.indexOf("integrateMode\=iframe") != -1; if (window.integrationJsInterface || window.integrationJsInterfaceWebview || thirdPartyFlag) { var appmaxTime = 5000; var isAppStore = setInterval(function () { try { var $cookieInfoWrapper = $('#cookie-information-template-wrapper'); if ($(".optanon-alert-box-wrapper").length > 0 || $("#onetrust-consent-sdk").length > 0 || $cookieInfoWrapper.length > 0) { $(".optanon-alert-box-wrapper,#onetrust-consent-sdk").remove(); $cookieInfoWrapper.remove(); clearInterval(isAppStore); } } catch (e) { } if (appmaxTime-- < 1) { clearInterval(isAppStore); } }, 20); } </script> <script type="text/plain" class="analysis-cookie optanon-category-2"> (function(w,d,s,l,i){ w[l]=w[l]||[]; w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'}); var f=d.getElementsByTagName(s)[0], j=d.createElement(s), dl=l!='dataLayer'?'&l='+l:''; j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-MBP7H56'); </script> <script type="text/javascript"> window.cookieInformationCustomConfig = { acceptFrequency: 180, declineFrequency: 14 }; </script> <script id="CookieConsent" src="https://policy.app.cookieinformation.com/uc.js" data-culture="FR" cs-id="47833" type="text/javascript" data-gcm-version="2.0"></script> <script type="text/javascript"> // 添加监听cookie配置变更的事件 window.addEventListener('CookieInformationConsentGiven', function () { var enableStatCookie = window.CookieInformation.getConsentGivenFor('cookie_cat_statistic'); if (enableStatCookie) { activeCookieScripts('optanon-category-2'); } }, false); </script> <script type="text/javascript"> var enableExternalLinkPopup = Boolean(true); var externalLinkWhitelist = "[\x22huawei.com\x22,\x22h5hosting\u002Ddrcn.dbankcdn.cn\x22,\x22vmall.com\x22,\x22dpd.pt\x22,\x22cn.biosenseclinic.com\x22,\x22contentcenter\u002Ddrcn.dbankcdn.com\x22,\x22css\u002Dcomplain\u002Ddrcn.platform.dbankcloud.cn\x22,\x22fancourier.ro\x22]" != '' ? JSON.parse("[\x22huawei.com\x22,\x22h5hosting\u002Ddrcn.dbankcdn.cn\x22,\x22vmall.com\x22,\x22dpd.pt\x22,\x22cn.biosenseclinic.com\x22,\x22contentcenter\u002Ddrcn.dbankcdn.com\x22,\x22css\u002Dcomplain\u002Ddrcn.platform.dbankcloud.cn\x22,\x22fancourier.ro\x22]") : []; </script> <script type="text/javascript"> var enableNewCookieCfg = Boolean(true); var cookieModeSetting = "cookieInformation"; var ctlAnalysisCookie = Boolean(); var ctlAdvertiseCookie = Boolean(); var enableDefaultCookieAccept = Boolean(); var pushForConsentTime = ""; var pushForConsentTimeNewMode = ""; // 分享于My Huawei App中打开开关 var enableShareFeature = Boolean(true); // My Huawei App 下载页面地址配置项 var appDownloadLink = ""; // 是否启用 App 侧 FA 数据推送 var enableAppFa = Boolean(); // App 区域映射Json配置项 var appRegionMapperJsonStr = "[{\r\n \x22region\x22: \x22fr_FR\x22,\r\n \x22site\x22: \x22fr\x22\r\n }, {\r\n \x22region\x22: \x22en_GB\x22,\r\n \x22site\x22: \x22uk\x22\r\n }, {\r\n \x22region\x22: \x22de_DE\x22,\r\n \x22site\x22: 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"https:\/\/itrinity\u002Dde.c.huawei.com\/eCommerce\/"; var loginApiHost = "https:\/\/itrinity\u002Dde.c.huawei.com\/users\/"; var upPersonalCenterLink = "https:\/\/id7.cloud.huawei.com\/CAS\/portal\/userRegister\/regbyphone.html?loginChannel=27000000\x26reqClientType=27\x26lang=fr\u002Dfr\x26service=https:\/\/itrinity\u002Dde.c.huawei.com\/users\/v1\/login\/casLogin?callback=https:\/\/consumer.huawei.com\/\x26loginUrl=\/CAS\/mobile\/standard\/register\/wapRegister.html"; var loginLink = "\/content\/huawei\u002Dcbg\u002Dsite\/fr\/shop\/sign\u002Din"; // 价格货币展示：货币代码 var ecCurrencyCode = "EUR"; // 价格货币展示：货币符号位置处理 var putCurrencyFront = "false" !== '' ? JSON.parse("false") : true; // 价格货币展示：from显示与否 var showFrom = Boolean(true); // 价格货币展示：from文本位置 var putFromFront = Boolean(true); // 价格货币展示：千位分隔符 var thousandSeparator = " "; // 价格货币展示：小数点 var decimalPoint = ","; // 价格货币展示：是否显示小数 var showDecimal = Boolean(true); var showIntegerDecimal = Boolean(true); // 价格货币展示：是否空格隔开 var showCurrencySpace = Boolean(true); // 时区 var ecTimezone = "+01"; // vmall登出接口 var vmallLogoutAPI = ""; // vmall需登录图片，用来拉起登录 var vmallLoginImgUrl = ""; // RRP var enableRRP = Boolean(true); var RRPText = ""; if (enableRRP) { RRPText = "PVC**"; } var enableScribes = Boolean(false); var rrpTips = "**Le PVC est le prix de vente conseillé que Huawei, en tant que fabricant du produit, communique à ses distributeurs. Il s’agit d’un prix indicatif de vente qui est fourni ici à titre de comparaison."; var enableShowSave = Boolean(true); var saveText = "\u002D"; // trade in开关（目前只针对PLP页，其他由中台控制） var enableTradeIn = Boolean(true); // 开启分期显示配置 var enableInstallmentCfg = Boolean(false); // 显示免息文本 var enableInterestFree = Boolean(false); // 免息文本 var interestFreeText = ""; // 分期左文本 var insatallmentLeftText = ""; // 分期右文本 var insatallmentRightText = ""; // 分期显示格式 var installmentDispType = "numberAndAmount"; // APP DMPA开关 var enableAppDmpa = Boolean(false); // 运动健康内强制登录开关 var enableUnitedLoginForHealth = Boolean(false); </script> <input id="is-edit-mode" type="hidden" value="false"/> <div hidden id="ecommerce-config-value"> <div hidden id="ec-all-urls"> <input id="ec-url-cartLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/cart"/> <input id="ec-url-orderListLink" type="hidden" value="/content/huawei-cbg-site/fr/account?type=order"/> <input id="ec-url-accountLink" type="hidden" value="/content/huawei-cbg-site/fr/account"/> <input id="ec-url-goShopping" type="hidden" value="/content/huawei-cbg-site/fr/phones"/> <input id="ec-url-checkoutLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/checkout"/> <input id="ec-url-addedLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/cart/addcart"/> <input id="ec-url-productOptionPageLink" type="hidden" value="/content/huawei-cbg-site/fr/product/buy"/> <input id="ec-url-paymentLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/checkout/payment"/> <input id="ec-url-addressListPageLink" type="hidden" value="/content/huawei-cbg-site/fr/account?type=address"/> <input id="ec-url-returnLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/return"/> <input id="ec-url-orderDetailLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/order/detail"/> <input id="ec-url-paymentResultLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/checkout/payment/status"/> <input id="ec-url-returnFeedbackLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/return/status"/> <input id="ec-url-viewOrderPageLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/find-your-order"/> <input id="ec-url-loginLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/sign-in"/> <input id="ec-url-returnDetail" type="hidden" value="/content/huawei-cbg-site/fr/shop/return/detail"/> <input id="ec-url-offerPageLink" type="hidden" value="https://consumer.huawei.com/fr/offer/Cofidis/"/> <input id="ec-url-reviewPageLink" type="hidden" value="/content/huawei-cbg-site/fr/shop/review"/> <input id="ec-url-cashierPageLink" type="hidden"/> </div>  <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-ecommerce-v4/clientlib-global/css/svg-v4.css"/> <input class="osgi-apiConfig" type="hidden" value="{"appInfo":[{"name":"hwistore","id":"9CE75DB648ADD4E0C1556B805C80D2CA","gatewayType":"sgw"},{"name":"venus-search","id":"EDCF82D77A5AB59706CD5F2163F67427","gatewayType":"sgw"},{"name":"huaweistore-ecommerce","id":"com.huawei.cbgit.huaweistore.ecommerce","gatewayType":"api-gateway"}],"gatewayHost":{"sgw":"https://sgw-de.c.huawei.com","itrinity":"https://itrinity-de.c.huawei.com","api-gateway":"https://apigw-sg.huawei.com/api"}}"/> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-ecommerce-v4/clientlib-dependencies.min.61f145900687cb659710e8267394bd55.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-ecommerce-v4/clientlib-global.min.85538b397478a1251b74c2f1861151b7.js"></script> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-ecommerce-v4/clientlib-dependencies.min.3ae92bd44631c712384d276cea5b7f35.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-ecommerce-v4/clientlib-global.min.32d67c2f9fd1a6c4a246775508cc0401.css" type="text/css"> </div> <input type="hidden" id="offer-page-type" value="default"/> <input type="hidden" id="offer-home-page"/> <input type="hidden" id="aem-run-mode" value="prod"/> <script> var pbi3name = ""; var pbi3 = ""; var gascroll = 1; </script> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/support-v4.min.dc469941e55ee9cdae40ae3d5eec33e3.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public.min.6384d29cc80ee89293f0c0d0d01bb7ed.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/incompressible-libs.min.8b357cc5e8365726e8663674de5d6593.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public.min.860411c044c78256c305df39a6d22784.js"></script> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-content.min.115a05e711f3b5d601ae94eff81479ae.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-content.min.32a2d0227fe2e364622b29ac582d8a91.js"></script> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v3/multichannel-product-detail.min.ea3a251f89c41f9e0a3530573f3859c5.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v3/multichannel-product-detail.min.4b5a66dfa83592261a23951182b9f49b.js"></script> </head> <body class="huawei-v4 huawei-fr page-name-contact-us huawei-v4-ecommerce "> <style> .header-tag-title.seo{ position:absolute; display: block; height: 0; width: 0; overflow: hidden; z-index: -1; } </style> <h1 class="header-tag-title seo">Contactez-nous</h1> <script type="text/plain" class="gtm-ga-ecommerce optanon-category-2"> //非管控区域 -GTM -ec var returnUrl = decodeURIComponent(window.location.search);//判断是否为支付结果页 var hasResult = returnUrl.indexOf('result');// 获取result参数开始位置，并对获取的位置增加字符串”result“，7个字符 // 是接口返回数据有result对象返回时 if (hasResult > -1) { var substringStart = parseInt(returnUrl.indexOf('result') + 7);// 支付结果页，重新查询购物车 var paymentResult = JSON.parse( decodeURIComponent(returnUrl.substring(parseInt(returnUrl.indexOf('result') + 7) ) ) );// 解析返回URL内容 //支付成功且存在orderCode if(paymentResult.resultCode == 0 && paymentResult.data.orderCode && paymentResult.data.isPaySuccess){ var gtm_orderCode = paymentResult.data.orderCode; //匿名化orderCode var hide_orderCode = gtm_orderCode.slice(0,4) + "****" + gtm_orderCode.slice(8, gtm_orderCode.length) ; var gtm_totalFee = paymentResult.data.totalFee; var gtm_productIdMap = paymentResult.data.productIdMap; var gtm_siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; var gtm_data = { orderCode: gtm_orderCode, siteCode:gtm_siteCode.toUpperCase(), }; //获取存储数据中的产品信息 //copy电商订单产品信息到sessionstorage中，防止电商产品信息被清除 var gtm_guest_infoobj = ""; if(localStorage.gtm_guest_infoobj){ gtm_guest_infoobj = JSON.parse(localStorage.gtm_guest_infoobj); sessionStorage.gtm_cps_infoobj = localStorage.gtm_guest_infoobj; } //获取token var gtm_com = apiHost.search('/eCommerce'); var gtm_host = apiHost.substring(0, gtm_com); var getTokenUrl = gtm_host + '/gateway/csrfToken?_=' + Date.now(); $.ajax({ type : "get", url : getTokenUrl, xhrFields : { withCredentials: true }, crossDomain : true, success : function(response) { var gtm_tCsrfToken= response.data;//接口gateway/csrfToken //Token成功后查询一次订单 $.ajax({ url : apiHost + ( apiHost.indexOf("eCommerce") != -1 ? "queryUserOrderDetail" : ecommerce_baseurl.queryUserOrderDetail ) , type : "post", cache : false, data : JSON.stringify(gtm_data), dataType : "json", traditional : true, //防止深度序列化 xhrFields : {withCredentials: true,}, headers : {"tCsrfToken": gtm_tCsrfToken,}, //接口gateway/csrfToken/js crossDomain : true, contentType : "application/json", success: function(response) { if(response.resultCode==0){ var gtm_orderDetails = response.data.orderDetails;//订单详情 var gtm_orderDetailInfo = gtm_orderDetails.orderDetailInfo;//详情产品数据 var gtm_shipping = gtm_orderDetails.orderDeliveryAddress.isSelfPickup ? "pickup" : "home-delivery";//物流方式 /*** GTM-GA埋码监控数据push */ var pushDataMode = { paymentOption : gtm_orderDetailInfo.paymentMethod, currencyCode : ecCurrencyCode, id : hide_orderCode, affiliation : response.data.shop.name, revenue : gtm_orderDetailInfo.cashPay, tax : gtm_orderDetailInfo.taxAmount, shipping : gtm_shipping, coupon : gtm_orderDetailInfo.couponCode, products : (gtm_orderDetailInfo.productList && gtm_orderDetailInfo.productList.length > 0) ? getGTMProducts(gtm_orderDetailInfo,true,gtm_productIdMap) : [], } payResultDataLayerPush(pushDataMode); /*** 支付订单成功DMPA数据上报 */ if (enableDmpa && window.dmpa ) { var ecData = [{ orderId : response.data.orderDetails.orderDetailInfo.orderCode, //orderId:订单id orderType : response.data.orderDetails.orderDetailInfo.orderType, //orderType:订单类型 paymentDate : response.data.orderDetails.orderDetailInfo.paymentTime, // paymentDate:成功支付时间 paymentStatus : response.data.orderDetails.orderDetailInfo.paymentStatus, //paymentStatus:支付状态 location : window.location.href, //location:当前页面链接 }]; window.dmpa('trackECommerce', 'paidSuccess', ecData); } } else {//接口返回错误 if(gtm_guest_infoobj){//localstorage里面有数据 //GTM埋码监控数据push var pushDataMode = { paymentOption : gtm_guest_infoobj.payMethod || "", currencyCode : ecCurrencyCode || "", id : hide_orderCode, affiliation : gtm_guest_infoobj.affiliation || "", revenue : gtm_totalFee, tax : gtm_guest_infoobj.totalTaxAmount || "", shipping : gtm_guest_infoobj.shippingType || "", coupon : gtm_guest_infoobj.couponCode || "", products : gtm_guest_infoobj.products || "", } payResultDataLayerPush(pushDataMode); }else{//localstorage无数据 //GTM埋码监控数据push var pushDataMode = { currencyCode : ecCurrencyCode || "", id : hide_orderCode, revenue : gtm_totalFee, products : getGTMProducts(null,false,gtm_productIdMap) || [], } payResultDataLayerPush(pushDataMode); /*** 支付订单成功DMPA数据上报*/ if (enableDmpa && window.dmpa ) { var ecData = [{ orderId: gtm_orderCode, //orderId:订单id orderType: "", //orderType:订单类型 paymentDate: "", // paymentDate:成功支付时间 paymentStatus:"", //paymentStatus:支付状态 location: window.location.href, //location:当前页面链接 }]; window.dmpa('trackECommerce', 'paidSuccess', ecData); } } }//success: resultCode!=0; //清空localstorage localStorage.gtm_guest_infoobj = ""; }, //success error:function(){ if(gtm_guest_infoobj){//localstorage里面有数据 var pushDataMode = { paymentOption : gtm_guest_infoobj.payMethod || "", currencyCode : ecCurrencyCode || "", id : hide_orderCode, affiliation : gtm_guest_infoobj.affiliation || "", revenue : gtm_totalFee, tax : gtm_guest_infoobj.totalTaxAmount || "", shipping : gtm_guest_infoobj.shippingType || "", coupon : gtm_guest_infoobj.couponCode || "", products : gtm_guest_infoobj.products || "", } payResultDataLayerPush(pushDataMode); } else {//localstorage无数据 var pushDataMode = { currencyCode : ecCurrencyCode || "", id : hide_orderCode, revenue : gtm_totalFee, products : getGTMProducts(null,false,gtm_productIdMap) || [], } payResultDataLayerPush(pushDataMode); /*** 支付订单成功DMPA数据上报*/ if (enableDmpa && window.dmpa ) { var ecData = [{ orderId: gtm_orderCode, //orderId:订单id orderType: "", //orderType:订单类型 paymentDate: "", // paymentDate:成功支付时间 paymentStatus:"", //paymentStatus:支付状态 location: window.location.href, //location:当前页面链接 }]; window.dmpa('trackECommerce', 'paidSuccess', ecData); } //清空localstorage localStorage.gtm_guest_infoobj=""; } } });//end ajax:queryUserOrderDetail } });//end ajax:csrfToken }//end 支付成功且存在orderCode }//end hasResult // 获取gtm-GA 上报的主产品数据 var getGTMProducts = function(gtm_orderDetailInfo, type, gtm_productIdMap){ var gtm_allProducts = []; if(gtm_orderDetailInfo.productList.length > 0 && type){// 有订单数据 $.each(gtm_orderDetailInfo.productList,function(m,_orderPrd){ var gtm_mainPruducts={//主商品 'id': _orderPrd.productId ? _orderPrd.productId.toString() : "", 'name': _orderPrd.name || "", 'category': ecCom.getCategoryByPID(_orderPrd.productId) || "", 'price': _orderPrd.orderPrice || "", 'quantity': _orderPrd.quantity || "", 'brand': 'Huawei', 'variant': _orderPrd.name || "", 'coupon': gtm_orderDetailInfo.couponCode || "", 'bundle': 'mainSku', 'color': (_orderPrd.gbomAttrList && _orderPrd.gbomAttrList.length > 0) ? _orderPrd.gbomAttrList[0].attrValue : "", 'memory': "", 'processor': "", 'version': "", } var gtm_subPruductsArr = []; //附属商品:bundle if(_orderPrd.subOrderProductInfos && _orderPrd.subOrderProductInfos.length > 0){ gtm_subPruductsArr = getGTM_subProducts(_orderPrd.subOrderProductInfos,'bundle', gtm_subPruductsArr,gtm_orderDetailInfo); } // gift if(_orderPrd.prdGiftList && _orderPrd.prdGiftList.length > 0){ gtm_subPruductsArr = getGTM_subProducts(_orderPrd.prdGiftList,'gift', gtm_subPruductsArr,gtm_orderDetailInfo); } // service if(_orderPrd.extendLists && _orderPrd.extendLists.length > 0){ gtm_subPruductsArr = getGTM_subProducts(_orderPrd.extendLists,'service', gtm_subPruductsArr,gtm_orderDetailInfo); } //gtm_mainPruducts.bundle = gtm_subPruductsArr; // 附属与主商品上下级放在bundle gtm_allProducts.push(gtm_mainPruducts); gtm_allProducts = gtm_allProducts.concat(gtm_subPruductsArr); //附属与主商品平级 -- 数据过多时，GA会自动由get转Post发送 }) }else{// 无订单数据 for(var key in gtm_productIdMap){ var gtm_mainPruducts={ 'id': key || "", 'name': '', 'category': '', 'price': '', 'quantity': '', 'brand': 'Huawei', 'variant': '', 'coupon': "", 'bundle': 'mainSku', 'color' : "", 'memory': "", 'processor' : "", 'version' : "", } gtm_allProducts.push(gtm_mainPruducts); } } return gtm_allProducts; } // 获取gtm-GA 上报的附属商品数据 var getGTM_subProducts = function(subProcuds,type,gtm_subPruductsArr,gtm_orderDetailInfo){ var res_subPruductsArr = gtm_subPruductsArr || []; $.each(subProcuds,function(b,_subItem){ var _subItemObj={ 'id': type == 'service' ? (_subItem.skuCode || "") : ( _subItem.productId ? _subItem.productId.toString() : ""), 'name': type == 'gift' ? (_subItem.giftName || "") : ( _subItem.name || ""), 'category': type == 'service' ? "service" : (ecCom.getCategoryByPID( _subItem.productId) || ""), 'price': type == 'gift' ? 0 : ( _subItem.orderPrice || ""), 'quantity': type == 'gift' ? ( _subItem.giftQuantity || "") : ( _subItem.quantity || ""), 'brand': 'Huawei', 'variant': type == 'gift' ? (_subItem.giftName || "") : ( _subItem.name || ""), 'coupon': gtm_orderDetailInfo.couponCode || "", 'bundle':'subSku', 'color' : (_subItem.gbomAttrList && _subItem.gbomAttrList.length > 0) ? _subItem.gbomAttrList[0].attrValue : "", 'memory': "", 'processor':"", 'version':"", } res_subPruductsArr.push(_subItemObj); }) return res_subPruductsArr; } // dataLayer Push data var payResultDataLayerPush = function(data){ window.dataLayer.push({ "event" : "fire_event", "eventCategory" : "Purchase", "eventAction" : "Payment success", "eventLabel" : "", 'deliveryOption' : "", 'paymentOption' : data.paymentOption || "", 'ecommerce' : { 'currencyCode' : data.currencyCode || ecCurrencyCode || "", 'purchase' : { 'actionField': { 'id' : data.id || "", 'affiliation' : data.affiliation || "", 'revenue' : data.revenue || "", 'tax' : data.tax || "", 'shipping' : data.shipping || "", 'coupon' : data.coupon || "", }, 'products' : data.products || "", }, }, }) // 新版GA4埋点push let ga4Data = { 'event': ecCom.GA4.eventConstants.PURCHASE || '', 'transaction_id': data.id || '', 'currency': ecCurrencyCode ||'', 'value': data.revenue || '', 'tax': data.tax || '', 'shipping' : data.shipping || '', 'coupon': data.coupon || '', 'items': ecCom.GA4.transferProductData(data.products) || [], } ecCom.GA4.push(ga4Data); //清空localstorage localStorage.gtm_guest_infoobj = ""; } </script> <input title="cookie" type="hidden" id='cookieType' value="hwcookie"/> <span class="popular-text hidden" data-value="Résultats populaires"></span> <span class="suggested-text hidden" data-value="Résultats suggérés"></span> <div class="huawei-ie-tips" style="display: none;"> <div class="huawei-ie-cnt"> <div class="huawei-ie-txt">Pour une utilisation optimisée, nous vous conseillons d’utiliser la dernière version d’Internet Explorer ou utiliser un autre navigateur. Merci. <a class="huawei-ie-close" href="javascript:;" title="close"> <svg width="32" height="32" xmlns="http://www.w3.org/2000/svg"> <g fill="#3C3C3C" fill-rule="evenodd"> <path d="M8 7l17 17-1 1L7 8z"></path> <path d="M7 24L24 7l1 1L8 25z"></path> </g> </svg> </a> </div> </div> </div> <div class="v4 header-placeholder-pl nav-v2" id="header-placeholder"></div> <div class="v4 header platform-invisible nav-v2" id="header-v4" data-component="header"> <div id="topTipsBox" class="top-tips-box"> </div> <input title="main-nav" type="hidden" id='mainNav' value="nav-v2"/> <div class="v4 n01-main-navigation main-navigation nav-v2" data-component="n01-main-navigation">  <div hidden> <input id="mini-cart-nav" type="hidden" value="[]"/> <input id="mini-account-nav" type="hidden" value="[{"url":"/fr/account","text":"Mon compte","iconPath":"/content/dam/e-commerce/icon_set.svg","pageType":"accountCenter"},{"url":"/fr/shop/find-your-order/","text":"Mes commandes","iconPath":"/content/dam/e-commerce/icon_order.svg","pageType":"viewOrder"}]"/> </div>  <aside class="ec-mc ec_mc" id="ecMiniCart"> </aside> <script type="text/html" id="ecMiniCartArt"> <i class="ec-mc-arrow mini-cart-arrow"></i> <div class="ec-mc-content"> {{if itemInfos && itemInfos.length >= cartLimit}}  <div class="ec-mc-full-tips"> {{text.FullTips}} </div> {{/if}} {{if originalTotalNumber == 0}}  <div class="ec-mc-empty"> <i class="hsvg44 hsvg-face"></i> <p>{{text.emptyTips}}</p> </div> {{else}} <div class="ec-mc-total"> <p class="ec-mc-total-text ec-mc-goods-text" style="display:flex"> <span class="ec-mc-total-pay">{{text.Total + ' : ' }}<span class="cashpay">{{cashPay | ecCurrency}}</span></span> {{if itemInfos && itemInfos.length > 0}} <span class="ec-mc-total-qty">{{itemInfos.length}} {{text.items}}</span> {{/if}} </p> </div>  <div class="ec-mc-goods-container scroll-content"> <ul class="ec-mc-goods-list"> {{if normalItems && normalItems.length > 0}} {{each normalItems cartList i}} {{set invalidCauseReason = cartList.invalidCauseReason , invalidCauseLeftValue = cartList.invalidCauseLeftValue}} <li class="{{ invalidCauseReason == 1 || invalidCauseReason == 5 || invalidCauseReason == 6 || invalidCauseReason == 7 || invalidCauseReason == 8 || invalidCauseReason == 9 || invalidCauseReason == 10 || invalidCauseReason == 11 || invalidCauseReason == 12 || invalidCauseReason == 13 || invalidCauseReason == 14 ? 'mini-cart-lack out_stock' : '' }} {{cartList.selected && invalidCauseReason == 0 ? 'selected': ''}}" data-itemid="{{cartList.itemId}}" data-itemcode="{{cartList.itemCode}}" data-productid="{{cartList.sbom.productId}}" data-itemname="{{cartList.itemName}}" data-itemtype="{{cartList.itemType}}" data-qty="{{cartList.qty}}"> <div class="ec-mc-goods-img"> <a href="{{cartList.sbom.pdpLink}}" title="{{cartList.itemName}}"> <img src="{{cartList.imgSrc}}" alt="{{cartList.itemName}}"> </a> </div> <div class="ec-mc-goods-text"> <h3><a href="{{cartList.sbom.pdpLink}}" title="{{cartList.itemName}}">{{cartList.itemName}}</a></h3> <p><span>{{text.Qty}}: {{cartList.qty}}</span><span>{{cartList.subtotal | ecCurrency}}</span></p> </div> {{if cartList.subItems && cartList.subItems.length > 0}}  <ul class="ec-mc-subs"> {{each cartList.subItems subItems}} {{if subItems.itemType == 'G'}} <li class="cart_list_subs_gift{{(subItems.invalidCauseReason == 6 || subItems.invalidCauseReason == 2)? ' out_stock' : ''}}" data-itemcode="{{subItems.itemCode}}" data-itemname="{{subItems.itemName}}" data-itemtype="{{subItems.itemType}}" data-qty="{{cartList.qty}}"></li> {{else if subItems.itemType == 'DP'}} <li class="cart_list_subs_no_gift cart_list_subs_dp{{(subItems.invalidCauseReason == 6 || subItems.invalidCauseReason == 4)? ' out_stock' : ''}}" data-itemcode="{{subItems.itemCode}}" data-itemname="{{subItems.itemName}}" data-itemtype="{{subItems.itemType}}" data-qty="{{cartList.qty}}" data-dpcode="{{cartList.attrsMap.dp_package_code}}" data-dpgroup="{{subItems.attrsMap.dp_group}}"></li> {{else if subItems.itemType == 'S1' || subItems.itemType == 'S6'}} <li class="cart_list_subs_no_gift{{(subItems.invalidCauseReason == 6 || subItems.invalidCauseReason == 3)? ' out_stock' : ''}}" data-itemcode="{{subItems.itemCode}}" data-itemname="{{subItems.itemName}}" data-itemtype="{{subItems.itemType}}" data-qty="{{cartList.qty}}"></li> {{else if subItems.itemType == 'P'}} <li class="cart_list_subs_no_gift cart_list_subs_p{{(subItems.invalidCauseReason == 6 || subItems.invalidCauseReason == 4)? ' out_stock' : ''}}" data-itemcode="{{subItems.itemCode}}" data-itemname="{{subItems.itemName}}" data-itemtype="{{subItems.itemType}}" data-packagecode="{{cartList.attrsMap.package_code}}" data-qty="{{cartList.qty}}"></li> {{/if}} {{/each}} </ul> {{/if}} </li> {{/each}} {{/if}} {{if abnormalItems && abnormalItems.length > 0}} {{each abnormalItems cartList i}} {{set invalidCauseReason = cartList.invalidCauseReason , invalidCauseLeftValue = cartList.invalidCauseLeftValue}} <li class="{{ invalidCauseReason == 1 || invalidCauseReason == 5 || invalidCauseReason == 6 || invalidCauseReason == 7 || invalidCauseReason == 8 || invalidCauseReason == 9 || invalidCauseReason == 10 || invalidCauseReason == 11 || invalidCauseReason == 12 || invalidCauseReason == 13 || invalidCauseReason == 14 ? 'mini-cart-lack out_stock' : ''}}" data-itemid="{{cartList.itemId}}" data-itemcode="{{cartList.itemCode}}" data-productid="{{cartList.sbom.productId}}" data-itemname="{{cartList.itemName}}" data-itemtype="{{cartList.itemType}}" data-qty="{{cartList.qty}}"> <div class="ec-mc-goods-img"> <a href="#" title="{{cartList.itemName}}"> <img src="{{cartList.imgSrc}}" alt="{{cartList.itemName}}"> </a> </div> <div class="ec-mc-goods-text"> <h3><a href="#" title="{{cartList.itemName}}">{{cartList.itemName}}</a></h3> <p><span>{{text.Qty}}: {{cartList.qty}}</span><span>{{cartList.subtotal | ecCurrency}}</span></p> </div> {{if cartList.subItems && cartList.subItems.length > 0}}  <ul class="ec-mc-subs"> {{each cartList.subItems subItems}} {{if subItems.itemType == 'G'}} <li class="cart_list_subs_gift{{(subItems.invalidCauseReason == 6 || subItems.invalidCauseReason == 2)? ' out_stock' : ''}}" data-itemcode="{{subItems.itemCode}}" data-itemname="{{subItems.itemName}}" data-itemtype="{{subItems.itemType}}" data-qty="{{cartList.qty}}"></li> {{else if subItems.itemType == 'DP'}} <li class="cart_list_subs_no_gift cart_list_subs_dp{{(subItems.invalidCauseReason == 6 || subItems.invalidCauseReason == 4)? ' out_stock' : ''}}" data-itemcode="{{subItems.itemCode}}" data-itemname="{{subItems.itemName}}" data-itemtype="{{subItems.itemType}}" data-qty="{{cartList.qty}}" data-dpcode="{{cartList.attrsMap.dp_package_code}}" data-dpgroup="{{subItems.attrsMap.dp_group}}"></li> {{else if subItems.itemType == 'S1' || subItems.itemType == 'S6'}} <li class="cart_list_subs_no_gift{{(subItems.invalidCauseReason == 6 || subItems.invalidCauseReason == 3)? ' out_stock' : ''}}" data-itemcode="{{subItems.itemCode}}" data-itemname="{{subItems.itemName}}" data-itemtype="{{subItems.itemType}}" data-qty="{{cartList.qty}}"></li> {{else if subItems.itemType == 'P'}} <li class="cart_list_subs_no_gift cart_list_subs_p{{(subItems.invalidCauseReason == 6 || subItems.invalidCauseReason == 4)? ' out_stock' : ''}}" data-itemcode="{{subItems.itemCode}}" data-itemname="{{subItems.itemName}}" data-itemtype="{{subItems.itemType}}" data-packagecode="{{cartList.attrsMap.package_code}}" data-qty="{{cartList.qty}}"></li> {{/if}} {{/each}} </ul> {{/if}} </li> {{/each}} {{/if}} </ul> </div> {{/if}} <div class="ec-mc-goods-btn-wrap"> <a class="ec-mc-goods-btn-checkout a-common" cat="pop_up_cart" act="click_on_checkout" lab="<page title - >" href="{{link.cartLink}}" role="button" title="{{btn.CartAndCheckout}}">{{btn.CartAndCheckout}}</a> {{if is_employee}} <a class="ec-mc-goods-btn-continue a-common" cat="cart_cta_click" act="click_on_continue_shopping" lab="<page title - cart>" href="{{text.continueShoppingUrl}}" onclick="dmpaContinueShopping(this)" role="button" title="{{btn.ContinueShopping}}">{{btn.ContinueShopping}}</a> {{/if}} </div>  <nav class="ec-mc-nav"> <ul class="ec-mc-nav-list"> {{each miniCartNav navItem}} <li> {{if navItem.iconPath}} <a href="{{navItem.url}}" class="a-common" cat="pop_up_cart" act="click_on_cart" lab="<page title - >" role="button" title="{{navItem.text}}"><img class="nav-icon" src="{{navItem.iconPath}}" />{{navItem.text}}<i class="hsvg12 hsvg-right"></i></a> {{else}} <a href="{{navItem.url}}" class="a-common" cat="pop_up_cart" act="click_on_cart" lab="<page title - >" role="button" title="{{navItem.text}}"><img class="nav-icon d-none" src="{{navItem.iconPath}}" />{{navItem.text}}<i class="hsvg12 hsvg-right"></i></a> {{/if}} </li> {{/each}} {{if !isPC}} {{each miniAccountNav navItem i}} <li> {{if i == 0 && !isLogin}} {{if navItem.iconPath}} <a href="javascript:;" role="button" callbackurl="{{urlPrefix + navItem.url}}" onclick="loginBeforeAccountCenter(this.attributes.callbackurl.value)" title="{{navItem.text}}"><img class="nav-icon" src="{{navItem.iconPath}}" />{{navItem.text}}<i class="hsvg12 hsvg-right"></i></a> {{else}} <a href="javascript:;" role="button" callbackurl="{{urlPrefix + navItem.url}}" onclick="loginBeforeAccountCenter(this.attributes.callbackurl.value)" title="{{navItem.text}}"><img class="nav-icon d-none" src="{{navItem.iconPath}}" />{{navItem.text}}<i class="hsvg12 hsvg-right"></i></a> {{/if}} {{else}} {{if navItem.iconPath}} <a href="{{navItem.url}}" role="button" title="{{navItem.text}}"><img class="nav-icon" src="{{navItem.iconPath}}" />{{navItem.text}}<i class="hsvg12 hsvg-right"></i></a> {{else}} <a href="{{navItem.url}}" role="button" title="{{navItem.text}}"><img class="nav-icon d-none" src="{{navItem.iconPath}}" />{{navItem.text}}<i class="hsvg12 hsvg-right"></i></a> {{/if}} {{/if}} </li> {{/each}} <li> {{if isLogin}} <a id="ec_mc_login_status" href="javascript:;" role="button" title="{{text.sign_out}}" onclick="toggleLoginStatus(this)"><i class="hsvg24 hsvg-person-2"></i>{{text.sign_out}}</a> {{else}} <a id="ec_mc_login_status" class="ec-mc-btn-link" href="javascript:;" role="button" title="{{text.login}}" onclick="toggleLoginStatus(this)">{{text.login}}</a> {{/if}} </li> {{/if}} </ul> </nav> </div> </script>  <script type="text/html" id="couponTemp"> {{if showCouponList.length > 0}} {{each showCouponList v i}} {{ if v }} <li class="ordercoupons-li" data-couponcode="{{v.couponCode}}"> <div class="ordercoupons-item"> <span class="ordercoupons-price" style="font-weight:400;font-size:13px;width:7px;height:7px;">{{text.coupon}} {{ -v.amount | ecCurrency }} {{text.off}}</span> <i class="hsvg12 hsvg-close2-h" onclick="removeCoupon(this)" style="float:right;width:7px;height:7px;"></i> </div> </li> {{/if}} {{/each}} {{/if}} </script>  <script type="text/html" id="titleGuideArt"> <ul class="track-statusul statusul-horizontal"> <li class="track-statusli statusli-first statusli-completed"> <div class="track-status-icon" > <p class="statusicon-default"> <b class="statusicon-cricle"></b> <b class="statusicon-line statusicon-line-r"></b> </p> <p class="statusicon-active"> <b class="statusicon-cricle"></b> <b class="statusicon-line statusicon-line-r"></b> </p> </div> <p class="track-status-text" > <span class="track-status-name">{{text_cart}}</span> </p> </li> {{set isCompleted = currentStep == "checkout" ? "statusli-completed" : ""}} <li class="track-statusli statusli-middle {{isCompleted}}"> <div class="track-status-icon" > <p class="statusicon-default"> <b class="statusicon-line statusicon-line-l"></b> <b class="statusicon-cricle"></b> <b class="statusicon-line statusicon-line-r"></b> </p> <p class="statusicon-active"> <b class="statusicon-line statusicon-line-l"></b> <b class="statusicon-cricle"></b> <b class="statusicon-line statusicon-line-r"></b> </p> </div> <p class="track-status-text" > <span class="track-status-name">{{text_checkout}}</span> </p> </li> <li class="track-statusli statusli-last"> <div class="track-status-icon track-status-icon-sa" > <p class="statusicon-default"> <b class="statusicon-line statusicon-line-l"></b> <b class="statusicon-cricle"></b> </p> <p class="statusicon-active"> <b class="statusicon-line statusicon-line-l"></b> <b class="statusicon-cricle"></b> </p> </div> <p class="track-status-text" > <span class="track-status-name">{{text_submitAndPay}}</span> </p> </li> </ul> </script>  <input type="hidden" id="login-extra-item" value="[{"url":"/fr/account","text":"Mon compte","iconPath":"/content/dam/e-commerce/icon_set.svg","pageType":"accountCenter"},{"url":"/fr/shop/find-your-order/","text":"Mes commandes","iconPath":"/content/dam/e-commerce/icon_order.svg","pageType":"viewOrder"}]"/> <input type="hidden" id="mini-cart-nav" value="[]"/> <div class="container main-navigation__container"> <a title="logo" class="logo" href="/fr/" data-navicon="logo"> <img src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/common-v4/images/logo.svg" width="142" alt="Huawei-v4"/> </a> <nav class="main-nav"> <div class="lf-nav nav-zone"> <ul class="main-nav__list" role="menubar"> <li class="main-nav__item "> <a title="Offres" data-navicon="Offres" class="main-nav__link unhover" href="/fr/offer/">Offres</a> </li> <li class="main-nav__item "> <a title="Smartphone" data-navicon="Smartphone" class="main-nav__link unhover" href="/fr/phones/">Smartphone</a> </li> <li class="main-nav__item "> <a title="Wearable" data-navicon="Wearable" class="main-nav__link unhover" href="/fr/wearables/">Wearable</a> </li> <li class="main-nav__item "> <a title="Ordinateurs" data-navicon="Ordinateurs" class="main-nav__link unhover" href="/fr/laptops/">Ordinateurs</a> </li> <li class="main-nav__item "> <a title="Tablettes" data-navicon="Tablettes" class="main-nav__link unhover" href="/fr/tablets/">Tablettes</a> </li> <li class="main-nav__item "> <a title="Audio" data-navicon="Audio" class="main-nav__link unhover" href="/fr/headphones/">Audio</a> </li> <li class="main-nav__item "> <a title="HUAWEI Mobile Services" data-navicon="HUAWEI Mobile Services" class="main-nav__link unhover" href="/fr/mobileservices/">HUAWEI Mobile Services</a> </li> </ul> </div> <div class="rg-nav nav-zone"> <ul class="main-nav__list" role="menubar"> <li class="main-nav__item "> <a title="Assistance" data-navicon="Assistance" class="main-nav__link unhover" href="/fr/support/">Assistance</a> </li> <li class="main-nav__item "> <a title="Magasins" data-navicon="Magasins" class="main-nav__link unhover" href="/fr/retail/">Magasins</a> </li> <li class="main-nav__item "> <a title="Community" data-navicon="Community" class="main-nav__link unhover" href="/fr/community/">Community</a> </li> </ul> </div> <div tabindex="0" aria-haspopup="true" role="button" aria-expanded="false" class="login-v4-wrap nav-addons__link nav-addons__profile wap Self-eCommerce"> <div class="login-v4-cnt" data-gamodule="navigation" data-gaevent="support_interaction" data-entrancelevel="common"> <ul class="show-login" data-support-url="https://consumer.huawei.com/fr/support" data-support-usercenter-url="/fr/support/user-center.html" data-support-cmkt-url="https://api-de.c.huawei.com/cuepf" data-support-cas-url="https://id7.cloud.huawei.com/CAS" data-support-country-code='FR' data-support-login='yes' data-version='v4' data-register-type='phone'> <li class="login-extra-item-html"> </li> <li class="main-nav__item ec-login-btn"> <a cat='Navigation' act='Click on sign in' class="a-sup-common" lab='<page title>' href="javascript:toggleLoginStatus(this);" title="Connexion"> <span>Connexion</span> </a> </li> </ul> <ul class="show-logout"> <p class="main-nav__item greeting-text"> <span>Bonjour<span>,</span> </span><span class="user-name"></span> </p> <li class="login-extra-item-html"> </li> <li class="main-nav__item ec-logout-btn"> <a class="a-sup-common my-exit ha-click-dispach" ha-id="me_click_log_out" cat='Navigation' act='Click on exit' lab='<page title>' href="javascript:toggleLoginStatus(this);" title="Déconnexion"> <span>Déconnexion</span> </a> </li> </ul> </div> </div> </nav> <div class="nav-addons"> <button class="nav-addons__link nav-addons__search js-open-search" aria-haspopup="true" role="button" aria-expanded="false" data-navicon="search"> <span class="icon font-ico-search"> <span class="sr-only">Rechercher</span> </span> </button> <div tabindex="0" aria-haspopup="true" role="button" aria-expanded="false" class="login-v4-wrap nav-addons__link nav-addons__profile pc Self-eCommerce"> <span class="icon font-ico-profile"> <span class="sr-only">profil</span> <span class="icon-onlink-left"></span> <span class="icon-onlink-right"></span> </span> <div class="login-v4"> <div class="login-font"> <span class="login-bot"></span> <span class="login-top"></span> </div> <div class="login-v4-cnt" data-gamodule="navigation" data-gaevent="support_interaction" data-entrancelevel="common"> <ul class="show-login" data-support-url="https://consumer.huawei.com/fr/support" data-support-usercenter-url="/fr/support/user-center.html" data-support-cmkt-url="https://api-de.c.huawei.com/cuepf" data-support-cas-url="https://id7.cloud.huawei.com/CAS" data-support-country-code='FR' data-support-login='yes' data-version='v4' data-register-type='phone'> <li class="login-extra-item-html"> </li> <li class="ec-login-btn"> <a cat='Navigation' act='Click on sign in' class="a-sup-common" lab='<page title>' href="javascript:toggleLoginStatus(this);" title="Connexion"> <span>Connexion</span> </a> </li> </ul> <ul class="show-logout"> <p class="greeting-text"> <span>Bonjour<span>,</span> </span><span class="user-name"></span> </p> <li class="login-extra-item-html"> </li> <li class="ec-logout-btn"> <a class="a-sup-common my-exit ha-click-dispach" ha-id="me_click_log_out" cat='Navigation' act='Click on exit' lab='<page title>' href="javascript:toggleLoginStatus(this);" title="Déconnexion"> <span>Déconnexion</span> </a> </li> </ul> </div> </div> </div> <div tabindex="0" aria-haspopup="true" role="button" aria-expanded="false" class="shop-bag nav-addons__link nv-addons__bag shop-bag-bnt"> <span class="icon font-ico-bag"> <span class="sr-only">Couvercle</span> <i></i> </span> <i class="bag-amount"></i> </div> <button aria-haspopup="true" role="button" aria-expanded="false" class="nav-toggle js-nav-toggle"> <span class="btn-line"></span> <span class="sr-only">Ouvrir le menu</span> <span class="btn-line"></span> </button> </div> </div> </div> <div class="v4 n12-search popup nav-v2" data-component="n12-search"> <div class="container"> <button tabindex="-1" type="button" class="popup__close-btn js-close-popup"> <span class="sr-only">Espace</span> </button> <div class="row"> <div class="col-xl-6 offset-xl-3 col-lg-8 offset-lg-2 col-md-10 offset-md-1"> <div class="search__form-container"> <label class="sr-only" for="search">search</label> <input class="search__form-input js-search-autocomplete" text="search" name="search" id="search" autocomplete="off" data-enable-ph-search="no" placeholder="Rechercher …"/> <button class="search__form-submit" type="button"> <span class="icon font-ico-search"> <span class="sr-only">Rechercher</span> </span> </button> <button class="search__form-clear js-search-clear" type="button"> <span class="icon font-ico-close"> <span class="sr-only">Espace</span> </span> </button> </div> <div class="popular-show-wrap"> <div class="popular-wrap"> <div class="top-title"> Produits populaires </div> <div class="popular-product dropdown__right"> <div class="row dropdown__row-mobile"> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="1" title="HUAWEI Pura 70 Ultra" href="/fr/phones/pura70-ultra/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/phones/pura70-ultra/list-green.png" alt="HUAWEI Pura 70 Ultra" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="1" title="HUAWEI Pura 70 Ultra" href="/fr/phones/pura70-ultra/"> HUAWEI Pura 70 Ultra </a> </div> </div> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="2" title="HUAWEI MateBook X Pro Core Ultra Premium Edition" href="/fr/laptops/matebook-x-pro-ultra-premium-edition/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/pc/matebook-x-pro/list-blue.png" alt="HUAWEI MateBook X Pro Core Ultra Premium Edition" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="2" title="HUAWEI MateBook X Pro Core Ultra Premium Edition" href="/fr/laptops/matebook-x-pro-ultra-premium-edition/"> HUAWEI MateBook X Pro Core Ultra Premium Edition </a> </div> </div> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="3" title="HUAWEI WATCH FIT 3" href="/fr/wearables/watch-fit3/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/wearables/watch-fit3/leather.png" alt="HUAWEI WATCH FIT 3" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="3" title="HUAWEI WATCH FIT 3" href="/fr/wearables/watch-fit3/"> HUAWEI WATCH FIT 3 </a> </div> </div> </div> </div> </div> <div class="quick-link"> <div class="top-title"> Vue rapide </div> <div class="link-wrap row"> <div class="col-sm-4 link-list"> <a title="Comparez les smartphones" class="search-quick-link" href="/fr/phones/compare/">Comparez les smartphones</a> </div> <div class="col-sm-4 link-list"> <a title="AppGallery" class="search-quick-link" href="/fr/campaign/appgallery/">AppGallery</a> </div> <div class="col-sm-4 link-list"> <a title="Wearables" class="search-quick-link" href="/fr/wearables/">Wearables</a> </div> <div class="col-sm-4 link-list"> <a title="Ordinateurs" class="search-quick-link" href="/fr/laptops/">Ordinateurs</a> </div> <div class="col-sm-4 link-list"> <a title="Audio" class="search-quick-link" href="/fr/headphones/">Audio</a> </div> <div class="col-sm-4 link-list"> <a title="Accessories" class="search-quick-link" href="/fr/accessories/">Accessories</a> </div> <div class="col-sm-4 link-list"> <a title="Find service center" class="search-quick-link" href="/fr/support/service-center/">Find service center</a> </div> <div class="col-sm-4 link-list"> <a title="Guide de démarrage - Connecter votre montre à votre téléphone" class="search-quick-link" href="https://consumer.huawei.com/fr/support/article/fr-fr15770822/">Guide de démarrage - Connecter votre montre à votre téléphone</a> </div> <div class="col-sm-4 link-list"> <a title="Comment obtenir des applications" class="search-quick-link" href="/fr/campaign/top-app/">Comment obtenir des applications</a> </div> </div> </div> </div> </div> </div> <div class="search_toast"> saisir d'autres clés de recherche </div> </div> </div> <div class="v4 n16-simple-tabs simple-tabs simple-tabs__sticky" data-component="n16-simple-tabs" style="display: none;"> <div class="container"> <div class="wrap"> <ul class="simple-tabs__wrap"> <li class="simple-tabs__continent" data-region="Africa">Africa</li> <li class="simple-tabs__continent" data-region="Asia Pacific">Asia Pacific</li> <li class="simple-tabs__continent" data-region="Europe">Europe</li> <li class="simple-tabs__continent" data-region="Latin America">Latin America</li> <li class="simple-tabs__continent" data-region="Middle East">Middle East</li> <li class="simple-tabs__continent" data-region="North America">North America</li> <li class="simple-tabs__continent" data-region="Global">Global</li> </ul> </div> </div> </div> </div> <div class="cookie-data"> <div class="required-category"> </div> <div class="analysis-category"> </div> <div class="advertise-category"> </div> <div class="function-category"> </div> <div class="unknown-category"> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/cookie-package-controller.min.15403c221f9cb150d5c5037427d9507c.js" defer></script>  <input type="hidden" id="privacy-popup-switch"/> <input type="hidden" id="privacy-popup-title"/> <input type="hidden" id="privacy-popup-ids"/> <input type="hidden" id="privacy-language-code" value="en-GB"/> <input type="hidden" id="privacy-popup-content"/> <input type="hidden" id="privacy-popup-agree"/> <input type="hidden" id="privacy-popup-checkNote"/> <input type="hidden" id="privacy-popup-remark"/> <input type="hidden" id="privacy-popup-agreeText"/> <input type="hidden" id="privacy-popup-rejectText"/> <input type="hidden" id="privacy-close-i18n" value="Espace"/> <input type="hidden" id="privacy-errortip-i18n" value="privacy_fetch_error_tip"/> <script> // 隐私协议总开关 var privacyPopupSwitch = Boolean(); var privacyButtonLineStyle = Boolean(false); </script> <div class="conv3_wrap support-versionb" role="main">  <div class="s-wrap "> <div class="search-banner-component"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-banner-component.min.404a926bb1f630309eb0e894fbc99f1a.css" type="text/css"> <input type="hidden" id="noRelationProductTips" value="无相关产品"/> <div class="s-wrap express-index"> <div class="csv4-laptops-landing-banner"> <style> .csv4-laptops-landing-banner .top-banner-img { background-image: url(/content/dam/huawei-cbg-site/common/support/contact-us-kv-pc-v3-0429.png); } @media (max-width:767.98px){ .csv4-laptops-landing-banner .top-banner-img { background-image: url(/content/dam/huawei-cbg-site/common/support/contact-us-kv-mob-v2.png); } } </style> <div class="top-banner-img"></div> <div class="top-banner-content"> <h2 class="top-banner-title" style="color:#25282a;"> Contactez nous </h2> <h3 class="top-banner-subtitle" style="color:#25282a;"> Bienvenue sur HUAWEI Assistance </h3> </div> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-banner-component.min.402d1e808ea2b9c256a54419d3a6cfd0.js"></script> </div> <div class="contact-us-agglomeration-component"> <div class="contact-us-agglomeration"> <div class="Online-list-wrap"> <div class="contact"> <ul class="contact-list">  <li class="online-help Chat"> <div class="contact-cnt"> <div class="img-cnt"><img src="/content/dam/huawei-cbg-site/common/support/ic_onlinehelp_pc.svg" alt="Chat en ligne" onerror="imgErrorUrl(this)"/></div> <div class="online-info"> <div class="online-title">Chat en ligne</div> <div class="online-desc">Du lundi au Vendredi de 9h à 18h (sauf jours fériés) | Français</div> <a class="online-link" onclick="gaAndAaByCurrentTag(this);sendDmpaByCurrentTag(this)" cat="contact us" act='Click' lab='online help' title="Chattez dès maintenant" href="javascript:;">Chattez dès maintenant</a> </div> </div> </li>  <li class="online-help"> <div class="contact-cnt"> <div class="img-cnt"><img src="/content/dam/huawei-cbg-site/common/support/servicecenter-icon-pc.svg" alt="Centre de réparation" onerror="imgErrorUrl(this)"/></div> <div class="online-info"> <div class="online-title">Centre de réparation</div> <div class="online-desc">Venez dans l'un de nos centres de réparation pour une assistance professionnelle. </div> <a title="Trouvez un centre de réparation HUAWEI" class="online-link" onclick="gaAndAaByCurrentTag(this);sendDmpaByCurrentTag(this)" cat="contact us" act='Click' lab='Centre de réparation' href="/fr/support/service-center/">Trouvez un centre de réparation HUAWEI</a> </div> </div> </li>  <li class="online-help"> <div class="contact-cnt"> <div class="img-cnt"><img src="/content/dam/huawei-cbg-site/common/support/email-icon-pc-l.svg" alt="E-mail" onerror="imgErrorUrl(this)"/></div> <div class="online-info"> <div class="online-title">E-mail</div> <div class="online-desc">Envoyez nous un message en utilisant le formulaire de contact avec vos questions sur votre produit HUAWEI. </div> <a title="Contactez nous par e-mail" class="online-link" onclick="gaAndAaByCurrentTag(this);sendDmpaByCurrentTag(this)" cat="contact us" act='Click' lab='email us' href="/fr/support/contact-us/email-us/">Contactez nous par e-mail</a> </div> </div> </li>  <li class="online-help"> <div class="contact-cnt"> <div class="img-cnt"><img src="/content/dam/huawei-cbg-site/common/support/website.svg" alt="Assistance en ligne" onerror="imgErrorUrl(this)"/></div> <div class="online-info"> <div class="online-title">Assistance en ligne</div> <div class="online-desc">Visitez la page <a href="https://consumer.huawei.com/fr/support/" target="_blank" style="color: rgb(39,136,217);">Assistance</a> du site officiel HUAWEI pour des guides d'utilisations, FAQs, et plus.</div> </div> </div> </li>  <li class="online-help"> <div class="contact-cnt"> <div class="img-cnt"><img src="/content/dam/huawei-cbg-site/common/support/HMSicon-0428.svg" alt="Services mobile" onerror="imgErrorUrl(this)"/></div> <div class="online-info"> <div class="online-title">Services mobile</div> <div class="online-desc">Si vous nous contactez au sujet d’un mot de passe oublié de l’identifiant Huawei, d’un abonnement Cloud, de problèmes de paiement dans l’application et d’autres problèmes concernant l’identifiant Huawei, le cloud, la santé, l’AppGallery, le portefeuille, l’IAP, le GameCenter, la vidéo, les thèmes, la musique, etc., veuillez cliquer <a href="https://aspiegel.com/fr/support/contact-us/" target="_blank" style="color: rgb(39,136,217);">ici</a>.</div> </div> </div> </li> </ul> </div> </div> <div class="other-List-title">HUAWEI Enterprise Solar Support</div> <div class="other-List"> <div class="other-contact"> <ul class="other-list"> <li class="other-help"> <div class="other-contact-cnt"> <div class="other-img-cnt"><img src="/content/dam/huawei-cbg-site/common/support/solar-panel-logo-0428.png" onerror="imgErrorUrl(this)"/></div> <div class="other-info"> <a title="Pour plus d’informations sur les onduleurs solaires, veuillez vous référer à ce lien" class="other-link a-support-common dmpa-click-dispach" cat="contact us" act='Click on other support' lab='Pour plus d’informations sur les onduleurs solaires, veuillez vous référer à ce lien' href="https://solar.huawei.com/fr/service-support/tsc"> Pour plus d’informations sur les onduleurs solaires, veuillez vous référer à ce lien </a> </div> </div> </li> </ul> </div> </div> </div> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/contact-us-agglomeration-component.min.97d15ffaa4e7e86776194745cf1ac99e.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/contact-us-agglomeration-component.min.a624b454ddba0a8961062bbfb2c0ba73.js"></script> </div> <div class="html-text-component parbase"> <style type="text/css"> @media screen and (max-width: 767px){ .conv3_global_selector .select span { margin-top: 25px !important; } } </style> <div style="margin-top: 80px;"></div> </div> <div class="html-text-component parbase"> <style type="text/css"> .desc{ width: 920px; margin: 0 auto; font-size: 16px ; } .desc strong { display: block; margin-bottom: 10px; font-weight: bold; } .conv3_contact_btn a { display: inline-block; padding: 0 40px; line-height: 43px; font-size: 14px; font-weight: bold; border: #000 solid 2px; letter-spacing: 3px; } </style> <div class="desc" style="margin-top: 40px;"> <h2 class="contactus-subnav" style="display:none;" data-type="Supplier" data-contype="Supplier" data-conname="Supplier"></h2> <strong></strong> <div class="conv3_contact_btn" style="margin-top: 30px;margin-bottom: 30px;"> </div> </div>  </div> </div> <div> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="icontent_us2 iparsys parsys"><div class="contact-us-component section"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/contact-us-component.min.25bdbfe7fdb4f93565d9ff0509a4eb11.css" type="text/css">  <input type="hidden" id="loginLinkOverseas"/> <div class="custom-service-container" data-gamodule="contact us" data-gaevent="support_interaction" data-entrancelevel="common"> <div class="custom-service custom-service-v5"> <div class="contact contact-v5"> <span class="contact-title-span contact-title-span-v5">Contactez-nous</span> <span class="contact-icon-wrap"></span> <div class="mask contact-list contact-list-v5"> <div class="contentWrap"> <div class="title"> <span>Contactez-nous</span> </div> <i class="close-icon"></i> <ul class="mask-contact-list"> <li class="contact-online" d-text="Chat en direct"> <a title="Chat en direct" onclick="gaAndAaByCurrentTag(this);haDispachByTag(this);sendDmpaByCurrentTag(this)" cat="contact us" act="Click on Contact us window" lab="Chat en direct" ha-id="contact_us_click_floating_window" ha-title="Chat en direct"> Chat en direct </a> <div class="contact-hotline-info"><span class="online-time"></br>Du lundi au Vendredi de 9h à 18h (sauf jours fériés) | Français</br></span> <style> .livechat-iframe-container{ display:none; box-sizing: content-box; position:fixed; margin-left:10px; right:10px; bottom:10px; z-index:22222222222; max-width:375px; width:calc(100% - 20px); height:640px; padding-top:50px; box-shadow: rgba(0, 0, 0, 0.25) 0px 4px 16px; border-radius: 3px 3px 0px 0px; background:#fff; overflow: hidden; } .livechat-iframe-header{ height:50px; margin-top:-50px; line-height:50px; font-size:14px; font-weight: bold; overflow:hidden; text-align:center; border-bottom:solid 1px #e8e5e5; font-family: "Roboto-Regular", Roboto,helvetica,'汉仪旗黑','微软雅黑',arial !important; } .livechat-iframe-header>span{ float: right; position: relative; right: 15px; width: 30px; height: 100%; background-image: url('https://celia-de.consumer.huawei.com/images/pc/mini.svg'); background-repeat: no-repeat; background-position: center; background-size: 20px 3px; cursor: pointer; } .robot-icon{ position:fixed; bottom:20px; right:20px; z-index:22222222220; width:60px; height:60px; border-radius:30px; overflow:hidden; background-color:rgb(27, 103, 236); background-image:url('https://celia-de.consumer.huawei.com/images/pc/livechatmsg.png'); background-repeat:no-repeat; background-position:center; background-size:32px 32px; cursor: pointer; } .robot-icon:hover{ background-image:url('https://celia-de.consumer.huawei.com/images/pc/livechatmsg_hover.png'); background-size:40px 40px; cursor: pointer; } .is-pc-icon { display: none; } @media screen and (max-width: 768px) { .robot-icon{ bottom: 100px; } } </style> <script> var onlineType = 1 var livechatIframeContainerH = window.innerHeight || 800; var bodyH = 0.7 * livechatIframeContainerH; var $livechatIframeContainer = $('.livechat-iframe-container'); if(!$livechatIframeContainer.length){ var livechatHtmlStr = '<div class="livechat-iframe-container" style="height:'+bodyH+'px;min-height:470px;max-height:700px;">'+ '<div class="livechat-iframe-header">Bienvenue au service d\'assistance clientèle<span id="closeLiveChatBtn"></span></div>'+ '<iframe src="https://celia-de.consumer.huawei.com/?botcode=50093&oneTrust=true" scrolling="no" frameborder=0 style="width:100%;height:100%;"></iframe>'+ '</div>' $('body').append($(livechatHtmlStr)); $('#closeLiveChatBtn').on('click',function(){ $('.livechat-iframe-container').hide(); // 本地缓存删除 window.localStorage.setItem('livechatIframe',""); }) $('.contact-online a').click(function(){ $('.livechat-iframe-container').show(); // 设置本地缓存 window.localStorage.setItem('livechatIframe',"open"); }) // 悬浮图标点击 $('#robotIcon').click(function(){ $('.livechat-iframe-container').show(); // 设置本地缓存 window.localStorage.setItem('livechatIframe',"icon-open"); }) $('a.contact-online').on('click',function(){ $('.livechat-iframe-container').show(); // 设置本地缓存 window.localStorage.setItem('livechatIframe',"a-open"); }) //页面unload的时候删除 window.addEventListener('onunload',function(){ window.localStorage.setItem('livechatIframe',""); }) //页面变化的时候删除 window.addEventListener('resize',function(){ var containerH = window.innerHeight || 800; var changeH = 0.7 * containerH; if (document.getElementsByClassName('livechat-iframe-container')[0]) { document.getElementsByClassName('livechat-iframe-container')[0].style.height = changeH + 'px'; } else { $livechatIframeContainer.css('height', changeH+'px'); } }) } // 页面底部入口脚本 live chat文字入口 var $v3SupportOnline = $('.v3-support-online'); if ($v3SupportOnline && $v3SupportOnline.length) { $('.v3-support-online').click(function(){ $('.contact-online a').click(); }) } </script></div> </li> <li class="contact-mail" d-text="Assistance par mail"> <a title="Assistance par mail" onclick="gaAndAaByCurrentTag(this);haDispachByTag(this);sendDmpaByCurrentTag(this)" href="/fr/support/contact-us/email-us/" rel="noopener noreferrer" cat="contact us" act="Click on Contact us window" lab="Assistance par mail" ha-id="contact_us_click_floating_window" ha-title="Assistance par mail" target="_blank"> Assistance par mail </a> </li> <li class="contact-service-center" d-text="Trouver une agence de réparation"> <a title="Trouver une agence de réparation" onclick="gaAndAaByCurrentTag(this);haDispachByTag(this);sendDmpaByCurrentTag(this)" href="/fr/support/service-center/" rel="noopener noreferrer" cat="contact us" act="Click on Contact us window" lab="Trouver une agence de réparation" ha-id="contact_us_click_floating_window" ha-title="Trouver une agence de réparation" target="_blank"> Trouver une agence de réparation </a> </li> </ul> </div> </div> </div> </div> <div class="custom-service-background"></div> </div> <div class="scroll-top scroll-top-v5"><span class="top-icon top-icon-v5"></span></div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/contact-us-component.min.ce0016ac43e164d16064127955fca1da.js" defer></script> </div> </div> </div> </div> <div class="knowledge-product-id" style="display:none;"></div> <link type="text/css" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public/css/v3-contact-us.css"/> <div> </div> <div> </div> <div class="v4 iparsys-from-home-v4"> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="iparsys-from-home-v4 iparsys parsys"><div class="html-text-component parbase section"> <script type="text/javascript"> $(function() { var timer = setInterval(function () { if(typeof ga === 'function') { ga = function() {} clearInterval(timer); } }, 2000); }) </script> </div> <div class="html-text-component parbase section"> <script type="text/javascript"> $(function(){ setTimeout(function(){ if(window.innerWidth > 767) { $('.custom-service-container .custom-service-v5 .contact-v5').css('margin-top','25px'); } },1000) }) </script> </div> </div> </div> </div> <footer class="v4 n09-footer footer " data-component="n09-footer"> <div class="container"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https://consumer.huawei.com/fr/"},{"@type":"ListItem","position":2,"name":"Assistance","item":"https://consumer.huawei.com/fr/support/"},{"@type":"ListItem","position":3,"name":"Contactez-nous","item":"https://consumer.huawei.com/fr/support/contact-us/"}]} </script> <div class="breadcrumbs"> <ul class="breadcrumbs__list"> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Accueil" href="/fr/">Accueil</a> </li> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Assistance" href="/fr/support/">Assistance</a> </li> <li class="breadcrumbs__item"> <span class="breadcrumbs__link">Contactez-nous</span> </li> </ul> </div> <div class="usp-wrap"> </div> <div class="footer-links"> <div class="row"> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">PRODUITS</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="Smartphone" data-title="Smartphone" class="footer-links__link " href="/fr/phones/"> Smartphone </a> </li> <li class="footer-links__item"> <a title="Wearable" data-title="Wearable" class="footer-links__link " href="/fr/wearables/"> Wearable </a> </li> <li class="footer-links__item"> <a title="Ordinateurs" data-title="Ordinateurs" class="footer-links__link " href="/fr/laptops/"> Ordinateurs </a> </li> <li class="footer-links__item"> <a title="Tablettes" data-title="Tablettes" class="footer-links__link " href="/fr/tablets/"> Tablettes </a> </li> <li class="footer-links__item"> <a title="Accessoires" data-title="Accessoires" class="footer-links__link " href="/fr/accessories/"> Accessoires </a> </li> <li class="footer-links__item"> <a title="Audio" data-title="Audio" class="footer-links__link " href="/fr/headphones/"> Audio </a> </li> <li class="footer-links__item"> <a title="WIFI & Mobile 5G" data-title="WIFI & Mobile 5G" class="footer-links__link " href="/fr/routers/"> WIFI & Mobile 5G </a> </li> <li class="footer-links__item"> <a title="EMUI" data-title="EMUI" class="footer-links__link " href="/fr/emui/"> EMUI </a> </li> </ul> </div> </div> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">BOUTIQUES HUAWEI</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="HUAWEI Store" data-title="HUAWEI Store" class="footer-links__link " href="/fr/retail/"> HUAWEI Store </a> </li> <li class="footer-links__item"> <a title="Huawei Store en ligne" data-title="Huawei Store en ligne" class="footer-links__link " href="/fr/offer/"> Huawei Store en ligne </a> </li> <li class="footer-links__item"> <a title="HUAWEI Store App" data-title="HUAWEI Store App" class="footer-links__link " href="/fr/offer/huawei-store-app/"> HUAWEI Store App </a> </li> <li class="footer-links__item"> <a title="Conditions générales de vente" data-title="Conditions générales de vente" class="footer-links__link " href="/fr/shop/sales-policy/"> Conditions générales de vente </a> </li> <li class="footer-links__item"> <a title="Politique de livraison" data-title="Politique de livraison" class="footer-links__link " href="/fr/shop/delivery-policy/"> Politique de livraison </a> </li> <li class="footer-links__item"> <a title="Politique de retour" data-title="Politique de retour" class="footer-links__link " href="/fr/shop/return-policy/"> Politique de retour </a> </li> <li class="footer-links__item"> <a title="FAQ" data-title="FAQ" class="footer-links__link " href="/fr/shop/faq/"> FAQ </a> </li> <li class="footer-links__item"> <a title="Conditions particulières des points de fidélité" data-title="Conditions particulières des points de fidélité" class="footer-links__link " href="/fr/shop/membership-policy/"> Conditions particulières des points de fidélité </a> </li> <li class="footer-links__item"> <a title="Remises Employés" data-title="Remises Employés" class="footer-links__link " href="/fr/shop/sign-in/"> Remises Employés </a> </li> </ul> </div> </div> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">ASSISTANCE</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="Trouver une agence de réparation" data-title="Trouver une agence de réparation" class="footer-links__link " href="/fr/support/service-center/"> Trouver une agence de réparation </a> </li> <li class="footer-links__item"> <a title="Politique de garantie" data-title="Politique de garantie" class="footer-links__link " href="/fr/support/warranty-policy/"> Politique de garantie </a> </li> <li class="footer-links__item"> <a title="HiSuite" data-title="HiSuite" class="footer-links__link " href="/fr/support/hisuite/"> HiSuite </a> </li> <li class="footer-links__item"> <a title="Service HUAWEI BUSINESS" data-title="Service HUAWEI BUSINESS" class="footer-links__link " href="https://bsupport.huawei.com/fr/" target="_blank" rel="noopener noreferrer"> Service HUAWEI BUSINESS </a> </li> </ul> </div> </div> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">À PROPOS DE HUAWEI</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="À propos de nous" data-title="À propos de nous" class="footer-links__link " href="/fr/about-us/"> À propos de nous </a> </li> <li class="footer-links__item"> <a title="Confidentialité" data-title="Confidentialité" class="footer-links__link " href="/fr/privacy/"> Confidentialité </a> </li> <li class="footer-links__item"> <a title="Contactez-nous" data-title="Contactez-nous" class="footer-links__link " href="/fr/support/contact-us/"> Contactez-nous </a> </li> <li class="footer-links__item"> <a title="Corporate" data-title="Corporate" class="footer-links__link " href="https://www.huawei.com/fr/" target="_blank" rel="noopener noreferrer"> Corporate </a> </li> <li class="footer-links__item"> <a title="Entreprise" data-title="Entreprise" class="footer-links__link " href="https://e.huawei.com/fr/" target="_blank" rel="noopener noreferrer"> Entreprise </a> </li> <li class="footer-links__item"> <a title="Carriers" data-title="Carriers" class="footer-links__link " href="https://carrier.huawei.com/en/" target="_blank" rel="noopener noreferrer"> Carriers </a> </li> <li 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