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<!doctype html><html lang="en-gb" dir="ltr"><head> <title data-react-helmet="true">Android: Smart security with Biometric log-in. | Business Banking | HSBC</title> <meta data-react-helmet="true" charset="utf-8"/><meta data-react-helmet="true" property="og:title" content="Android devices: Fingerprint ID"/><meta data-react-helmet="true" property="og:url" content="https://www.business.hsbc.uk/en-gb/solutions/fingerprint-id"/><meta data-react-helmet="true" property="og:description" content="Biometrics are a simple and secure way to access the HSBC UK Business Banking app by letting your mobile phone ‘read’ your biometrics. 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opacity="1" fill="currentColor"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M15.168 3.436C13.834 1.284 11.528 0 9 0 6.47 0 4.163 1.286 2.83 3.44c-.684 1.105-.796 2.494-.302 3.716L5 13.266V16l2 2h4l2-2v-2.734l2.471-6.113c.495-1.223.382-2.614-.303-3.717zM11.8 15.503L10.503 16.8H7.497L6.2 15.503V13h5.6v2.503zm-2-3.703H8.2V6c0-.441.359-.8.8-.8.441 0 .8.359.8.8v5.8zm4.559-5.096l-2.06 5.096H11V6c0-1.104-.895-2-2-2s-2 .895-2 2v5.8H5.701l-2.06-5.093c-.352-.87-.274-1.855.209-2.636C4.963 2.273 6.888 1.199 9 1.199c2.11 0 4.034 1.072 5.148 2.869.484.78.562 1.765.211 2.636z"></path><title id="WaystoBank-1732622018313">Ways to Bank</title></svg><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 fWoNkq SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-labelledby="WaystoBank-1732622018313 " role="img" data-testid="InsightActiveIcon" data-id="ActiveIcon" opacity="0" fill="currentColor" cursor="unset"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M5 13v3l2 2h4l2-2v-3zM15.168 3.436C13.834 1.284 11.528 0 9 0 6.47 0 4.163 1.286 2.83 3.44c-.684 1.105-.796 2.494-.302 3.716L4.286 11.5H7V6c0-1.104.895-2 2-2 1.104 0 2 .895 2 2v5.5h2.714l1.757-4.347c.495-1.223.382-2.614-.303-3.717z"></path><path d="M9 5.5c-.276 0-.5.224-.5.5v5.5h1V6c0-.276-.225-.5-.5-.5z"></path><title id="WaystoBank-1732622018313">Ways to Bank</title></svg></div><span class="product-details-hero-headline__category___3X9zj">Ways to Bank</span></div><h1 class="product-details-hero-title___17LvB">Android devices: Biometrics</h1></div><div class="product-details-hero-header__col"><div class="product-details-hero-cta-panel___jgv29"><div class="cta-panel___2UmHz"><div class="cta-panel__title___3aM_K">You need strategies and solutions to help you navigate an uncharted environment</div><a mode="light" class="Button__ButtonWrapper-sc-1p7coko-0 hcGa-dl button___3SB-w cta-panel__cta" href="https://www.business.hsbc.uk/en-gb/contact-us" type="button" data-trackid="Button@1.5.0" data-testid="Button"><span class="Box-sc-qbwqq9-0 RLQNh">Contact us</span></a></div></div></div></div><div class="product-details-hero-content___vzdIY"><div class="product-details-hero-standfirst___1_T8q"><div>Biometrics are a simple and secure way to access the HSBC UK Business Banking app by letting your mobile phone ‘read’ your biometrics.</div></div></div></div><div class="cta-panel___2KJfW" aria-hidden="true"><div class="cta-panel-container___1DMyN"><div class="cta-panel-label___2BJxF"><div display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon cta-panel-label__icon cta-panel-label__icon--solution" data-testid="Icon-Insight" data-trackid="Icon-Insight@1.5.0" aria-hidden="true"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 gZsoYO SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="InsightIcon" data-id="Icon" opacity="1" fill="currentColor"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M15.168 3.436C13.834 1.284 11.528 0 9 0 6.47 0 4.163 1.286 2.83 3.44c-.684 1.105-.796 2.494-.302 3.716L5 13.266V16l2 2h4l2-2v-2.734l2.471-6.113c.495-1.223.382-2.614-.303-3.717zM11.8 15.503L10.503 16.8H7.497L6.2 15.503V13h5.6v2.503zm-2-3.703H8.2V6c0-.441.359-.8.8-.8.441 0 .8.359.8.8v5.8zm4.559-5.096l-2.06 5.096H11V6c0-1.104-.895-2-2-2s-2 .895-2 2v5.8H5.701l-2.06-5.093c-.352-.87-.274-1.855.209-2.636C4.963 2.273 6.888 1.199 9 1.199c2.11 0 4.034 1.072 5.148 2.869.484.78.562 1.765.211 2.636z"></path></svg><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 fWoNkq SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="InsightActiveIcon" data-id="ActiveIcon" opacity="0" fill="currentColor" cursor="unset"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M5 13v3l2 2h4l2-2v-3zM15.168 3.436C13.834 1.284 11.528 0 9 0 6.47 0 4.163 1.286 2.83 3.44c-.684 1.105-.796 2.494-.302 3.716L4.286 11.5H7V6c0-1.104.895-2 2-2 1.104 0 2 .895 2 2v5.5h2.714l1.757-4.347c.495-1.223.382-2.614-.303-3.717z"></path><path d="M9 5.5c-.276 0-.5.224-.5.5v5.5h1V6c0-.276-.225-.5-.5-.5z"></path></svg></div><div class="cta-panel-label__title___2mTiR">You need strategies and solutions to help you navigate an uncharted environment</div></div><a mode="light" class="Button__ButtonWrapper-sc-1p7coko-0 hcGa-dl button___3SB-w cta-panel-action___Rt-Az" href="https://www.business.hsbc.uk/en-gb/contact-us" type="button" data-trackid="Button@1.5.0" data-testid="Button"><span class="Box-sc-qbwqq9-0 RLQNh">Contact us</span></a></div></div><div class="product-details__content___UUZr_"><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH"><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="what you’ll need" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>What you’ll need:</h2></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><ul> <li>A supported Android device</li> <li>Android OS 10.0 or above installed on your device.</li> <li> The latest version of the HSBC UK Business Banking app downloaded from the Google Play™ store.</li> </ul></div></div></div></div></div><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="enable biometrics on your android device" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Enable Biometrics on your Android device</h2></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>1. Register biometrics</p> <p>In your device settings, make sure you’ve set-up Biometrics.</p> <p>2. Log on</p> <p>If you have have the HSBC BB app already setup on your device, then you can go to the More menu and access the preferences section and enable the biometrics. </p> <p>If you are setting up the app for the first time on your device then you’ll be prompted to enable biometrics after the device setup is complete. </p></div></div></div></div></div><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="important information for using biometrics" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Important Information for using Biometrics</h2></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Additional terms apply to your use of the biometric sign-in for the HSBC UK Business Banking app. To use this function your mobile or tablet must have fingerprint scanning and/or facial recognition set up on it and your fingerprint/facial pattern recorded (“Biometric Credentials”). The app must also be downloaded to your mobile device and the appropriate settings enabled.</p> <p>Once you set up your Biometric Credentials you may use them to log onto the HSBC UK Business Banking app and where available make payments to existing beneficiaries or set up new ones.</p> <p>You must take all reasonable precautions to keep your mobile device and security information safe and prevent any fraudulent use of them. If you choose to activate the feature that allows you to use your Biometric Credentials to log onto the HSBC UK Business Banking app, you must ensure that only your Biometric Credentials are registered on that device. You may be responsible for unauthorised payments made from any accounts you access using the HSBC UK Business Banking app if you have not kept your mobile device and your security details safe or if another person’s Biometric Credentials are registered on your mobile device.</p> <p>HSBC UK Bank plc reserve the right to remove the ability for biometric sign-on at any time and, if necessary, without notice where we have concerns relating to the security of your mobile device. If we do revoke biometric access to your device, then in normal circumstances you will be able to continue to sign-on using your existing security details.</p></div></div></div></div></div><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="frequently asked questions" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Frequently Asked Questions</h2></div><div class="content-item___1xpOP"><div class="information-accordion___LtsyS"><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>What are Biometrics ?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Biometrics (Touch ID/Face ID/Fingerprint ID/Face recognition) are a simple and secure way to access the HSBC UK Business Banking app by letting your mobile phone ‘read’ your biometrics. You can use it as an alternative to your passcode.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>What happens when I change or add new biometrics?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>If you change or add new biometrics, you’ll receive a ‘records updated’ message prompting you to log on using your passcode.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Can I use biometrics to log on to the HSBC UK Business Banking app?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>To log on using biometrics, you need to have the HSBC UK Business Banking app on an HSBC approved Android mobile device. </p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>What devices can I use with biometrics? </span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Devices that have Android 10.0 or above installed and biometric capacity enabled, are eligible for biometrics. </p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Can I set up Fingerprint ID when I register for the HSBC UK Business Banking app?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Yes. First, enable fingerprint scanning in your device’s settings and follow the instructions to save your fingerprint. You’ll need to set up a device passcode, if you haven’t done this already.</p> <p>When you log on to the HSBC UK Business Banking app for the first time simply open the settings screen and follow the instructions to set up your Fingerprint ID log on.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>How do I register my business account to use Fingerprint ID log on?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>You can do this from the preferences menu in the HSBC UK Business Banking app.</p> </div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Can I use Fingerprint ID to log on if I have other people’s fingerprints stored on my device?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>If you change or add a new fingerprint, you’ll receive a ‘records updated’ message prompting you to log on using your passcode.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>If my biometrics are not recognised, can I still log on to the HSBC UK Business Banking app?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Yes, as an alternative you can still log on to the HSBC UK Business Banking app using your passcode.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>How can I disable Fingerprint ID?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>There are two ways to disable Fingerprint ID:</p> <ul> <li>From the preferences menu of the HSBC UK Business Banking app.</li> <li>In your device settings, disable fingerprint scanning or delete all registered fingerprints </li> </ul></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>What if my Fingerprint ID log-on enabled phone is lost or stolen?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>As soon as possible, log on to Find My Device from Android.com/find and sign in to your Google account. You can remotely erase your device data by selecting the ‘Erase’ option on it.</p> </div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Will my biometrics be stored in the app or elsewhere within HSBC?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>No. Your biometrics will not be stored in the HSBC UK Business Banking app or kept within HSBC.</p> <p>For more details, please return to ‘Preferences’ and refer to the Biometrics section.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>I have an eligible Android phone and an iPhone. Can I log on to both devices at the same time?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>No. You can have only one active session on one device at any one time.</p></div></div></div></div></div></div></div></div></div><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="supported devices and hardware requirements" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="devices" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Supported devices and hardware requirements</h2></div><div class="content-item___1xpOP"><div class="simple-table-wrapper___uLAF_"><table class="simple-table___2FNxM"><caption class="simple-table__caption___3Exvv"></caption><thead><tr><th colSpan="3"><div><p>The following devices are supported on Android 7</p></div></th></tr></thead><tbody><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy A7</p></div></td><td style="width:33.333333333333336%"><div><p>LG V30</p></div></td><td style="width:33.333333333333336%"><div><p>Google Pixel 3 XL</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy Note 9</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy A9 2018</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy A6+</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy J6</p></div></td><td style="width:33.333333333333336%"><div><p>Google Pixel</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy A6</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S7 Edge</p></div></td><td style="width:33.333333333333336%"><div><p>LG G6</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy Note 5</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy Note 8</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S9</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S6</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S8</p></div></td><td style="width:33.333333333333336%"><div><p>Google Pixel 2</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S8+</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S7</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S9+</p></div></td><td style="width:33.333333333333336%"><div><p>Google Pixel 2 XL</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy A7</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy A9 Star</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S6 edge+ Duos</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Samsung Galaxy A9</p></div></td><td style="width:33.333333333333336%"><div><p>LG V20</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy C9 Pro</p></div></td></tr><tr><td style="width:33.333333333333336%"><div><p>Google Pixel 3</p></div></td><td style="width:33.333333333333336%"><div><p>Samsung Galaxy S6 Edge</p> </div></td><td style="width:33.333333333333336%"></td></tr></tbody></table></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Samsung Galaxy S10, S10e, Note 10, and Note 10+ devices are supported for Fingerprint ID, provided they have Samsung Biometric Patch version 2.0.24.20 or above installed.</p></div></div></div></div></div><div class="content-item___1xpOP"><div class="simple-legal-disclaimer___2WS35"><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0ms ease-out;overflow-y:visible;height:auto" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz simple-legal-disclaimer__wrapper___1rI1P"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="simple-legal-disclaimer__content___RLy0E"><div class="content-body___2Wxle"><div><p>1 Samsung and all device names listed are trademarks of Samsung Electronics Co. Ltd.</p> <p>2 The HTC logo, HTC BoomSound, HTC Ultrapixel and HTC Sense are trademarks of HTC Corporation. Android is a trademark of Google, Inc.</p> <p>3 The LG logo and LG are trademarks of LG Corp.</p> <p>4 Google and Google Pixels are trademarks of Google LLC.</p> <p>5 Xperia and the XPERIA logo are trademarks or registered trademarks of Sony Mobile Communications Inc.</p> <p>6 Nokia and HMD Global are trademarks of HMD Global Oy</p> <p>7 OnePlus and ONEPLUS are trademarks of One Plus Technology (Shenzhen) Co., Ltd.</p> <p>8 Xiaomi and Redmi are trademarks of Xiaomi Corporation</p> <p>9 Motorola and Moto are trademarks of Motorola, Inc.</p></div></div></div></div></div></div></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>HSBC UK Business Banking has verified the compatibility of these mobile devices and their most recent operating systems for use with HSBC UK Business Banking app. To ensure that you get optimal use of the services available in HSBC UK Business Banking, update your smartphone's operating system regularly.</p> <p>Please note that HSBC UK Business Banking functionality may perform normally using other operating systems, but compatibility cannot be confirmed at this time. For more information about your device, please refer to your user manual or contact the manufacturer for assistance.</p></div></div></div></div></div></div></div><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH"><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="find out more" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Find out more</h2></div><div class="content-item___1xpOP"><div class="call-to-action"><a mode="light" data-trackid="IconButton@1.5.0" data-testid="IconButton" aria-label="Contact us" class="Button__ButtonWrapper-sc-1p7coko-0 OETXJ IconButton__IconButtonWrapper-sc-18obk1b-1 jISIJA icon-button___328tg" href="/en-gb/campaigns/bib-help-centre/contact-us" role="link" type="button"><span class="Box-sc-qbwqq9-0 RLQNh"><span aria-hidden="true">Contact us</span></span></a></div></div></div></div><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH"><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><a href="https://play.google.com/store/apps/details?id=uk.co.hsbc.hsbcukbusinessbanking"><img alt="img" src="/-/media/media/uk/images/solutions/googleplay.jpg"></a></div></div></div></div></div><div class="content-item___1xpOP"><div class="call-to-action"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 dqaxdp chevron-link___1QLm7" aria-label="Back to Smart Banking" href="/en-gb/products-and-solutions/ways-to-bank"><span><span>Back to Smart Banking</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" 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Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Find out more about the HSBC UK Business Banking app</p> </div></div></div></div></div></div></div><div class="template-item___3MrUd"><div class="promo-box-container___1tRA3"><div class="promobox___1w04_"><div 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