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<!doctype html><html lang="en-gb" dir="ltr"><head> <title data-react-helmet="true">Accessibility</title> <meta data-react-helmet="true" charset="utf-8"/><meta data-react-helmet="true" property="og:title" content="Accessibility"/><meta data-react-helmet="true" property="og:url" content="https://www.business.hsbc.uk/en-gb/solutions/accessibility"/><meta data-react-helmet="true" property="og:description" content="We believe our products and services should be accessible to all customers. It's why we are committed to increasing accessibility at HSBC."/><meta data-react-helmet="true" name="robots" content="index, follow"/><meta data-react-helmet="true" name="description" content="We believe our products and services should be accessible to all customers. 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opacity="1" fill="currentColor"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M15.168 3.436C13.834 1.284 11.528 0 9 0 6.47 0 4.163 1.286 2.83 3.44c-.684 1.105-.796 2.494-.302 3.716L5 13.266V16l2 2h4l2-2v-2.734l2.471-6.113c.495-1.223.382-2.614-.303-3.717zM11.8 15.503L10.503 16.8H7.497L6.2 15.503V13h5.6v2.503zm-2-3.703H8.2V6c0-.441.359-.8.8-.8.441 0 .8.359.8.8v5.8zm4.559-5.096l-2.06 5.096H11V6c0-1.104-.895-2-2-2s-2 .895-2 2v5.8H5.701l-2.06-5.093c-.352-.87-.274-1.855.209-2.636C4.963 2.273 6.888 1.199 9 1.199c2.11 0 4.034 1.072 5.148 2.869.484.78.562 1.765.211 2.636z"></path><title id="WaystoBank-1733141291677">Ways to Bank</title></svg><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 fWoNkq SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-labelledby="WaystoBank-1733141291677 " role="img" data-testid="InsightActiveIcon" data-id="ActiveIcon" opacity="0" fill="currentColor" cursor="unset"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M5 13v3l2 2h4l2-2v-3zM15.168 3.436C13.834 1.284 11.528 0 9 0 6.47 0 4.163 1.286 2.83 3.44c-.684 1.105-.796 2.494-.302 3.716L4.286 11.5H7V6c0-1.104.895-2 2-2 1.104 0 2 .895 2 2v5.5h2.714l1.757-4.347c.495-1.223.382-2.614-.303-3.717z"></path><path d="M9 5.5c-.276 0-.5.224-.5.5v5.5h1V6c0-.276-.225-.5-.5-.5z"></path><title id="WaystoBank-1733141291677">Ways to Bank</title></svg></div><span class="product-details-hero-headline__category___3X9zj">Ways to Bank</span></div><h1 class="product-details-hero-title___17LvB">Accessibility</h1></div><div class="product-details-hero-header__col"><div class="product-details-hero-cta-panel___jgv29"><div class="cta-panel___2UmHz"><div class="cta-panel__title___3aM_K">Need help?</div><a mode="light" class="Button__ButtonWrapper-sc-1p7coko-0 hcGa-dl button___3SB-w cta-panel__cta" href="#needhelp" type="button" data-trackid="Button@1.5.0" data-testid="Button"><span class="Box-sc-qbwqq9-0 RLQNh">Contact us</span></a></div></div></div></div><div class="product-details-hero-content___vzdIY"><div class="product-details-hero-standfirst___1_T8q"><div>We believe our products and services should be accessible to all customers. It's why we are committed to increasing accessibility at HSBC.</div></div></div></div><div class="cta-panel___2KJfW" aria-hidden="true"><div class="cta-panel-container___1DMyN"><div class="cta-panel-label___2BJxF"><div display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon cta-panel-label__icon cta-panel-label__icon--solution" data-testid="Icon-Insight" data-trackid="Icon-Insight@1.5.0" aria-hidden="true"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 gZsoYO SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="InsightIcon" data-id="Icon" opacity="1" fill="currentColor"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M15.168 3.436C13.834 1.284 11.528 0 9 0 6.47 0 4.163 1.286 2.83 3.44c-.684 1.105-.796 2.494-.302 3.716L5 13.266V16l2 2h4l2-2v-2.734l2.471-6.113c.495-1.223.382-2.614-.303-3.717zM11.8 15.503L10.503 16.8H7.497L6.2 15.503V13h5.6v2.503zm-2-3.703H8.2V6c0-.441.359-.8.8-.8.441 0 .8.359.8.8v5.8zm4.559-5.096l-2.06 5.096H11V6c0-1.104-.895-2-2-2s-2 .895-2 2v5.8H5.701l-2.06-5.093c-.352-.87-.274-1.855.209-2.636C4.963 2.273 6.888 1.199 9 1.199c2.11 0 4.034 1.072 5.148 2.869.484.78.562 1.765.211 2.636z"></path></svg><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 fWoNkq SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="InsightActiveIcon" data-id="ActiveIcon" opacity="0" fill="currentColor" cursor="unset"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M5 13v3l2 2h4l2-2v-3zM15.168 3.436C13.834 1.284 11.528 0 9 0 6.47 0 4.163 1.286 2.83 3.44c-.684 1.105-.796 2.494-.302 3.716L4.286 11.5H7V6c0-1.104.895-2 2-2 1.104 0 2 .895 2 2v5.5h2.714l1.757-4.347c.495-1.223.382-2.614-.303-3.717z"></path><path d="M9 5.5c-.276 0-.5.224-.5.5v5.5h1V6c0-.276-.225-.5-.5-.5z"></path></svg></div><div class="cta-panel-label__title___2mTiR">Need help?</div></div><a mode="light" class="Button__ButtonWrapper-sc-1p7coko-0 hcGa-dl button___3SB-w cta-panel-action___Rt-Az" href="#needhelp" type="button" data-trackid="Button@1.5.0" data-testid="Button"><span class="Box-sc-qbwqq9-0 RLQNh">Contact us</span></a></div></div><div class="product-details__content___UUZr_"><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH"><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Here's more about the services we offer our customers. Let us know if you require additional support to manage your banking as we have a range of support options available to help make banking with us better for you. </p> <ul> <li>You can let us know within the HSBC Kinetic app under Support.</li> <li>Within Business Internet Banking you can chat with us to discuss the options available to you.</li> <li>Alternatively, you can call us on:<p> UK: 03457 60 60 60</p><p> Overseas: +44 1226 260 878</p><p> Lines are open Monday to Friday 08:00 – 20:00 and Saturday, 08:00 – 14:00</p></li> </ul></div></div></div></div></div><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="deaf hearing or speech impaired" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="HearingLoss" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Deaf, hearing or speech impaired</h2></div><div class="content-item___1xpOP"><div class="content-accordion___1Gp2x"><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>British Sign Language Interpretation from home</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>The BSL Video Relay Service enables you to contact us using British Sign Language (BSL). The service connects you with a qualified BSL interpreter via the webcam on your device, who will be able to relay your conversation to our telephone banking advisor.</p></div></div></div></div></div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>You can use the service Monday-Friday 8am-6pm (excluding Bank and Public Holidays) and it is free from your home computer or mobile device.</p></div></div></div></div></div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="single-video___pn1Vl"><div class="single-video__video___jeowC"><div class="brightcove-player___1Og65"><div class="brightcove-react-player-loader"></div></div></div><div class="single-video__caption___HOCsD"> </div></div></div></div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="call-to-action"><a mode="light" data-trackid="IconButton@1.5.0" data-testid="IconButton" aria-label="Use SignVideo" class="Button__ButtonWrapper-sc-1p7coko-0 OETXJ IconButton__IconButtonWrapper-sc-18obk1b-1 jISIJA icon-button___328tg" href="https://hsbc.business.banking.signvideo.net/" role="link" type="button"><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon IconButton__ButtonIcon-sc-18obk1b-0 gefIFt" data-testid="Icon-NewWindow" data-trackid="Icon-NewWindow@1.5.0" direction="left"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 kJPAjX SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="NewWindowIcon" data-id="Icon" opacity="1" fill="currentColor"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M15.8 15.8H2.2V2.2H9V1H1v16h16V9h-1.2v6.8zm-5.34-7.412l5.34-5.34v4.808l1.2-1.2V1h-5.657l-1.199 1.199h4.809L9.612 7.54l.848.848z"></path></svg></span><span class="Box-sc-qbwqq9-0 RLQNh"><span aria-hidden="true">Use SignVideo</span></span></a></div></div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p><strong>How do I use it?</strong></p> <p>The first time you use the SignVideo service you will need to download a Live Plug in. This makes sure that you have good video quality and that your calls are secure. Please follow the instructions once you are connected to the Web Access page. You'll only need to do this the first time you use the service.</p> <p>When you click on the 'Use SignVideo' button below it will open a new window where you will be connected to the interpreter via video. To make sure we can get you through to the right person at HSBC as quickly as possible please make sure you have all your details ready.</p> <p><strong>What do I need?</strong></p> <p>You will need a device with a webcam that meets the following requirements:</p> <ul> <li>iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam.</li> <li>IE9-11 or Firefox for Windows, Safari for Mac.</li> <li>Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended).</li> </ul> <p><strong>Help and Support</strong></p> <p>To resolve any issues you may have, please check our FAQ page: <a href="https://www.signvideo.co.uk/faq">www.signvideo.co.uk/faq</a>.</p> <p>To receive help and support, please get in touch with our Customer Services: Call SignVideo in BSL: www.customer.signvideo.me. Alternatively, email the technical support team directly - <a href="mailto:help@signvideo.co.uk">help@signvideo.co.uk</a></p></div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>British Sign Language Interpretation in branch</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p><strong>British Sign Language Video Remote Interpretation</strong></p> <p>The British Sign Language (BSL) Video Remote Interpretation service enables you to speak to an adviser with the help of a remote interpreter. You’ll be connected with a qualified BSL interpreter via the camera on your phone, tablet or laptop and they'll assist in your conversation with our adviser.</p> <p><strong>Face to face interpreters in branch</strong></p> <p>We can arrange for an interpreter (e.g. a lip speaker or BSL interpreter) to attend your appointment, free of charge. Please allow at least 2 weeks for us to book an interpreter.</p> <p><strong>How to access it:</strong></p> <p>If you'd like a face-to-face interpreter, please let us know when you arrange your appointment.</p> <p>To use BSL Video Remote Interpretation, <a href="https://hsbc.signvideo.net/?vid=0182fdb599730011cd479d8bc60105086001707e00978_uk&sid=1680712847735">go to SignVideogo to SignVideo This link will open in a new window</a>. You'll need to be in a branch and connected to HSBC Wi-Fi. If you need help, just ask one of our branch advisers. </p></div></div></div></div></div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="single-video___pn1Vl"><div class="single-video__video___jeowC"><div class="brightcove-player___1Og65"><div class="brightcove-react-player-loader"></div></div></div><div class="single-video__caption___HOCsD"> </div></div></div></div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="call-to-action"><a mode="light" data-trackid="IconButton@1.5.0" data-testid="IconButton" aria-label="Use SignVideo" class="Button__ButtonWrapper-sc-1p7coko-0 OETXJ IconButton__IconButtonWrapper-sc-18obk1b-1 jISIJA icon-button___328tg" href="https://hsbconsite.signvideo.net/" role="link" type="button"><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon IconButton__ButtonIcon-sc-18obk1b-0 gefIFt" data-testid="Icon-NewWindow" data-trackid="Icon-NewWindow@1.5.0" direction="left"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 kJPAjX SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="NewWindowIcon" data-id="Icon" opacity="1" fill="currentColor"><path fill="none" d="M0 0h18v18H0z" opacity=".25"></path><path d="M15.8 15.8H2.2V2.2H9V1H1v16h16V9h-1.2v6.8zm-5.34-7.412l5.34-5.34v4.808l1.2-1.2V1h-5.657l-1.199 1.199h4.809L9.612 7.54l.848.848z"></path></svg></span><span class="Box-sc-qbwqq9-0 RLQNh"><span aria-hidden="true">Use SignVideo</span></span></a></div></div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p><strong>How do I use it?</strong></p> <p>To use this service you will firstly need to be connected to our HSBC wifi in the branch. You can join HSBC wifi via your settings, just click on HSBC wifi to connect. This will ensure you are not charged any data usage charges for the call.</p> <p>If you are using SignVideo for the first time you will be directed to download the app when you click on the 'Use SignVideo' button above. The app is free and you'll only need to do this the first time you use the service.</p> <p>Click on the 'Use SignVideo' button to start your in branch interpreting session.</p> <p><strong>What do I need?</strong></p> <p>You can access the service from either a smartphone or tablet that meets the following requirements:</p> <ul> <li>Android 4.4 or above and IOS 8 or above</li> <li>Tablets must have forward facing cameras and all devices must have the sound on</li> </ul> <p><strong>Help and Support</strong></p> <p>For troubleshooting and technical guidance of SignVideo's Service, please contact SignVideo at <a href="mailto:help@signvideo.co.uk">help@signvideo.co.uk</a> or call <strong>02033880771</strong>.</p> </div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>Text Relay</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Text Relay can translate speech to text and text to speech when you contact us by phone.</p> <p>You can call us via Relay UK and a Relay assistant will type out what our adviser says. You'll be able to read this on your computer, mobile, tablet or textphone, then either speak or type your response. Find out more about <a href="https://www.relayuk.bt.com/how-to-use-relay-uk.html" target="_blank">Relay UK.</a></p> <p><strong>How to access it:</strong></p> <p>You can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.</p> <p>Relay UK is a third party, which means HSBC isn't responsible for this service. The service will be subject to third party terms and conditions and privacy practices. If you have difficulty using this service, please contact <a href="https://www.relayuk.bt.com/contact-us.html" target="_blank">Relay UK - This link will open in a new window directly.</a></p> </div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>Hearing Loops in branch</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>We have installed hearing loops in at least one counter in all of our branches. These improve the sound quality if you use hearing aids.</p> <p>To use the hearing loop please turn your hearing aid to the T position.</p> <p>If the counter is closed or you are having problems with the loop please just talk to one of our branch staff who will be able to help.</p> <p>If you need more information on using your hearing aid with hearing loops please speak to your doctor or audiologist.</p> </div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>Online Banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our <a href="/en-gb/solutions/business-internet-banking">Online Banking</a> service.</p> <p>You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.</p> <p>You can request these from us in branch or by calling the number on the back of your card.</p> <p><strong><a href="https://www.hsbc.co.uk/accessibility/website-accessibility/#guidelines">Website Accessibility</a></strong> </p> </div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>Mobile banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our <a href="/en-gb/solutions/business-internet-banking">Online Banking</a> service.</p> <p>You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.</p> <p>You can request these from us in branch or by calling the number on the back of your card.</p> <p><strong><a href="https://www.hsbc.co.uk/accessibility/website-accessibility/#guidelines">Website Accessibility</a></strong> </p> </div></div></div></div></div></div></div></div></div></div></div></div></div></div><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH"><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="visually impaired" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="VisuallyImpairedSupport" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Visually impaired</h2></div><div class="content-item___1xpOP"><div class="information-accordion___LtsyS"><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Braille, large print and audio</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>We can provide your communication in Braille, large print or audio. This includes your statements, letters, mortgage information, PINs and also your debit or credit card details.</p> <p>You can tell us which format you would prefer in branch or by calling 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays. Once you've told us we'll make sure all of our communication is sent to you in this format.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Cheque and credit-slip templates</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>If you have difficulty writing cheques or filling in paying in slips you may find a plastic template useful.</p> <p>Just place the template over the cheque or slip to help you fill in the details. Braille instructions are included on the template.</p> <p>To order a template you can call us on 03457 60 60 60 or ask in one of our branches. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Credit and debit cards</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Credit and debit card templates can be a useful guide to help sign your card.</p> <p>Just place the template over the card and then use the Braille instructions and the cut out section to sign.</p> <p>We can also provide your debit or credit card details in Braille, large print or audio.</p> <p>You can request a template or ask for your card details in a different format in branch or by calling 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays. </p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Note gauges</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Note gauges can help you to identify the specific bank note that you are holding.</p> <p>They have 4 marks that are measured to the different widths of GBP5, GBP10, GBP20 and GBP50 notes.</p> <p>Just place the gauge over the note to identify which note it is.</p>  <p>To order a note gauge please contact us on 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays. </p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Online banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our <a href="/en-gb/solutions/business-internet-banking">Online Banking</a> service.</p> <p>You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.</p> <p>You can request these from us in branch or by calling the number on the back of your card.</p> <p><strong><a href="https://www.hsbc.co.uk/accessibility/website-accessibility/#guidelines">Website Accessibility</a></strong></p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Telephone banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Telephone banking can be really useful whether you're checking your balance or making a payment.</p> <p>Find out more about <a href="/en-gb/solutions/business-telephone-banking">Telephone Banking</a>.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Mobile banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Our mobile banking app allows you to manage your account securely from your smartphone.</p> <p>Features include:</p> <ul> <li>Checking your balance</li> <li>Making payments to existing payees</li> <li>Transferring money between your HSBC personal accounts</li> </ul> <p>Find our more about <a href="/en-gb/solutions/business-mobile-banking">Mobile Banking</a>.</p></div></div></div></div></div></div></div></div></div><div class="content-item___1xpOP"><h2 data-testid="SectionTitle" data-trackid="SectionTitle@1.5.0" display="inline-flex" data-tracking-id="mobility and dexterity" class="Text-sc-uqehsl-0 fQusPN SectionTitle__TypographyWrapper-sc-1dsb206-0 hfbrf section-title___2JN8v section-title--h2____DpLR js-section-title" id="Mobility-Dexterity" mode="light"><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 lpbvFw"></div>Mobility and Dexterity</h2></div><div class="content-item___1xpOP"><div class="information-accordion___LtsyS"><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Chip and signature</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Chip and signature cards can be really useful if you have difficulty inputting or using a PIN. It means that you can use your signature rather than entering a PIN when you use your debit or credit card.</p> <p>When you use your card the retailer will automatically ask you for your signature instead of a PIN.</p> <p>You can order a Chip and Signature card from us in branch or by calling the number on the back of your existing card.</p> <p><strong>Please be aware that chip and signature cards will not work in ATM machines.</strong></p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Signature stamp</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Signature stamps can be useful if you find signing your name difficult.</p> <p>You can use a signature stamp whenever you would sign your name.</p> <p>You can get a signature stamp from any reputable stationers. Once you have one just bring it into one of our branches and we will register it to your account.</p> <p>We can also provide you with a letter that you can use to help verify your stamp.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Post Office banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Sometimes it may be easier to get to a Post Office than visit one of our branches.</p> <p>You can use your debit card at the Post Office counter to:</p> <ul> <li>Check your balance on your current account</li> <li>Withdraw cash from your current account</li> <li>Deposit cash into your current account</li> </ul> <p>Cash withdrawals will be deducted from your daily withdrawal limit.</p> <p>Find out more about the services available at <a href="/en-gb/solutions/branch-banking">Post Office branches</a>.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Branch banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Many of our branches offer level access to make it as easy as possible to enter the branch. You can find out if your local branch provides level access by using our <a href="http://www.hsbc.co.uk/1/2/contact-and-support/branch-locator">branch locator</a>.</p> <p>Low level writing desks are available in all branches and some branches offer low level counter access.</p> <p>We also provide ATMs at different levels to make them as easy as possible to use.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Online banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our <a href="/en-gb/solutions/business-internet-banking">Online Banking</a> service.</p> <p>You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.</p> <p>You can request these from us in branch or by calling the number on the back of your card.</p> <p><strong><a href="https://www.hsbc.co.uk/accessibility/website-accessibility/#guidelines">Website Accessibility</a></strong></p> </div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Telephone banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Telephone banking can be really useful whether you're checking your balance or making a payment.</p> <p>Find out more about <a href="/en-gb/solutions/business-telephone-banking">Telephone Banking</a>.</p></div></div></div></div></div></div></div><div id="" class="information-accordion__item___1FBev"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE expand-link___24ZVv information-accordion__button___1GvWh" dir="ltr" role="button"><span>Mobile banking</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div aria-hidden="true" class="information-accordion__content___LoIIy information-accordion__content--hidden___C004z"><div class="article-content-layout___GJKHi article-content-layout--default"><div class="content-body___2Wxle"><div class="information-accordion__content-text___1dd_0"><p>Our mobile banking app allows you to manage your account securely from your smartphone.</p> <p>Features include:</p> <ul> <li>Checking your balance</li> <li>Making payments to existing payees</li> <li>Transferring money between your HSBC personal accounts</li> </ul> <p>Find our more about <a href="/en-gb/solutions/business-mobile-banking">Mobile Banking</a>.</p></div></div></div></div></div></div></div></div></div></div></div><div class="template-item___3MrUd"><div class="promo-box-container___1tRA3"><div class="promobox___1w04_"><div class="promobox__col___wXAAq promobox__col--image___22h8x"><div class="promobox__image-container___2O5tn"><img alt=" " width="1440" height="1413" title=" " class="promobox__image___2trx5" data-object-fit="contain" data-object-position="center" loading="lazy" src="/-/jssmedia/media/product-solution/theme-type/img-onboarding.png?h=1413&iar=0&w=1440&hash=0E9CE212C1F6AFCE9D0FE384CA6DCC0A"/></div></div><div class="promobox__col___wXAAq promobox__col--content___14OB8"><div class="promobox__content-container___1vQ-V"><h2 class="promobox__title___xuMP-">Insights</h2><div class="promobox__content___1yF1K" tabindex="0"><p>Explore our industry insights and banking capabilities in a simpler way</p></div><div class="promobox__cta___GWRH7"><a mode="light" 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d="M0 0h18v18H0z" opacity=".25"></path><path d="M16 7.153L9 .151 2 7.153v1.696l6.4-6.4V18h1.2V2.449l6.4 6.4z"></path></svg></div></span><span class="back-to-top__text___1zJy4">Back to top</span></button></div><footer class="footer___k1lms" style="padding-bottom:0"><div class="main-footer___3fEEw"><div class="footer-container___1oZRx"><div class="main-footer__nav___3jMNf"><section class="main-footer-column___281HU"><h2 class="main-footer-column__heading___1SZoy">Help and Support</h2><ul class="main-footer-column__items"><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Contact us" href="https://www.business.hsbc.uk/en-gb/contact-us"><span><span>Contact us</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 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data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Wellbeing: Business and Individual" href="/en-gb/campaigns/wellbeing-personal-and-business"><span><span>Wellbeing: Business and Individual</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Report fraud" href="/en-gb/campaigns/fraud-reporting"><span><span>Report fraud</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="HSBC Safeguard" href="/en-gb/campaigns/hsbc-safeguard"><span><span>HSBC Safeguard</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Health and Accessibility" href="/en-gb/solutions/accessibility"><span><span>Health and Accessibility</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li></ul></section><section class="main-footer-column___281HU"><h2 class="main-footer-column__heading___1SZoy">Industry Specialists</h2><ul class="main-footer-column__items"><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Professional & Business Services" href="/en-gb/corporate/campaigns/sectors/professional-and-business-services"><span><span>Professional & Business Services</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Tech & Growth Lending" href="/en-gb/corporate/campaigns/technology"><span><span>Tech & Growth Lending</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Agriculture" href="/en-gb/campaigns/agriculture"><span><span>Agriculture</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Agrifoods" href="/en-gb/corporate/campaigns/sectors/agrifoods"><span><span>Agrifoods</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Franchise" href="/en-gb/corporate/campaigns/sectors/franchise"><span><span>Franchise</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Real Estate" href="/en-gb/corporate/campaigns/sectors/real-estate-finance"><span><span>Real Estate</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Infrastructure" href="/en-gb/corporate/campaigns/sectors/infrastructure"><span><span>Infrastructure</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li></ul></section><section class="main-footer-column___281HU"><h2 class="main-footer-column__heading___1SZoy">HSBC Websites</h2><ul class="main-footer-column__items"><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="About HSBC" href="https://www.about.hsbc.co.uk/"><span><span>About HSBC</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="HSBC Global" href="https://www.hsbc.com/"><span><span>HSBC Global</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Wealth and Personal Banking" href="https://www.hsbcprivatebank.com/"><span><span>Wealth and Personal Banking</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Insights Hub" href="https://www.business.hsbc.uk/en-gb/insights"><span><span>Insights Hub</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li><li class="main-footer-column__item___31Rkh"><a data-testid="ChevronLink" data-trackid="ChevronLink@1.5.0" mode="light" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ChevronLink__ChevronLinkwrapper-sc-1aqaleq-0 bkudVG chevron-link___1QLm7" aria-label="Personal Banking Overseas" href="https://internationalservices.hsbc.com/"><span><span>Personal Banking Overseas</span></span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 kcGiXm" data-testid="Icon-ChevronRightThick" data-trackid="Icon-ChevronRightThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 hYCmMy SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronRightThickIcon" data-id="Icon" opacity="1" fill="#DB0011"><path d="M.271 16l8-8-8-8h2.546l7.998 8-7.998 8z"></path><path fill="none" d="M0 16V0h11v16z"></path></svg></span></a></li></ul></section></div></div></div><div class="policy-footer___FYDHC"><div class="footer-container___1oZRx"><nav class="policy-footer__nav"><ul 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The service connects you with a qualified BSL interpreter via the webcam on your device, who will be able to relay your conversation to our telephone banking advisor.\u003C\u002Fp\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}},{"uid":"31e32aa4-8f5b-4113-801d-85c55e70ac08","componentName":"AdditionalContentSectionComponent","dataSource":"{513FCE0E-5E00-4F5A-BDF4-0202D15E1289}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EYou can use the service Monday-Friday 8am-6pm (excluding Bank and Public Holidays) and it is free from your home computer or mobile device.\u003C\u002Fp\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}},{"uid":"79833bb8-9fa7-439d-8c00-839b41bb21b8","componentName":"SingleVideoComponent","dataSource":"{CCDB96AF-BF06-429B-809A-B81DF7B8F6E2}","params":{},"fields":{"caption":{"value":""},"showFullWidth":{"value":false},"applySvbTheme":{"value":false},"transcript":{"value":{"href":""}},"transcriptLabel":{"value":""},"playerConfiguration":{"id":"d4277f98-093f-413e-80ec-4875acba8743","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Fvideo-player-settings\u002Fbrightcove-settings\u002Fhsbc-rbwm-uk-default","fields":{"account":{"id":"663f2bf6-a501-4ac0-a8fe-e47acdaf9fbc","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Fvideo-player-settings\u002Fbrightcove-settings\u002Faccounts\u002Frbwm","fields":{"accountId":{"value":"1496514754001"},"Task ID":{"value":""}}},"player":{"id":"57299e5f-5403-4677-9f68-be7e038f0823","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Fvideo-player-settings\u002Fbrightcove-settings\u002Fplayers\u002Fbrightcove-default-player","fields":{"playerDescription":{"value":"Brightcove Default Player"},"playerId":{"value":"default"},"Task ID":{"value":""}}},"playerConfigurationType":{"value":"Brightcove"},"Task ID":{"value":""}}},"coverImage":{"value":{}},"videoId":{"value":"4801786910001"},"anchorId":{"value":""},"Task ID":{"value":""}}},{"uid":"98168af4-67e2-423a-8d0e-cd54776e50a6","componentName":"CallToActionComponent","dataSource":"{CC1468D0-5BB8-4860-8634-4F449BD5EA0A}","params":{},"fields":{"downloadType":{"value":""},"displayAsChevronLink":{"value":false},"callToActionTarget":{"value":{"href":"https:\u002F\u002Fhsbc.business.banking.signvideo.net\u002F","linktype":"external","url":"https:\u002F\u002Fhsbc.business.banking.signvideo.net\u002F"}},"callToActionText":{"value":"Use SignVideo"},"analyticsCallToActionType":{"id":"e41da20b-5f60-415b-95fa-cdf3371dcda8","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftealium-tracking-values\u002Fanalytics-category\u002Fcta-type\u002Fcta","fields":{"valueName":{"value":"cta"},"Task ID":{"value":""}}},"analyticsCategory":null,"analyticsContentBrowsingCategory":null,"ctaStyle":{"value":""},"ctaOption":null,"conditionalCallToActionTarget":[],"anchorId":{"value":""},"Task ID":{"value":""}}},{"uid":"0f3b08e5-c187-403c-a6fe-1a222c69da72","componentName":"AdditionalContentSectionComponent","dataSource":"{2062E2C0-6DD6-456A-9998-71BFC886A213}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003E\u003Cstrong\u003EHow do I use it?\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EThe first time you use the SignVideo service you will need to download a Live Plug in. 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You can join HSBC wifi via your settings, just click on HSBC wifi to connect. This will ensure you are not charged any data usage charges for the call.\u003C\u002Fp\u003E\n\n\u003Cp\u003EIf you are using SignVideo for the first time you will be directed to download the app when you click on the 'Use SignVideo' button above. The app is free and you'll only need to do this the first time you use the service.\u003C\u002Fp\u003E\n\n\u003Cp\u003EClick on the 'Use SignVideo' button to start your in branch interpreting session.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EWhat do I need?\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EYou can access the service from either a smartphone or tablet that meets the following requirements:\u003C\u002Fp\u003E\n\u003Cul\u003E\n\u003Cli\u003EAndroid 4.4 or above and IOS 8 or above\u003C\u002Fli\u003E\n\u003Cli\u003ETablets must have forward facing cameras and all devices must have the sound on\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EHelp and Support\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EFor troubleshooting and technical guidance of SignVideo's Service, please contact SignVideo at \u003Ca href=\"mailto:help@signvideo.co.uk\"\u003Ehelp@signvideo.co.uk\u003C\u002Fa\u003E or call \u003Cstrong\u003E02033880771\u003C\u002Fstrong\u003E.\u003C\u002Fp\u003E\n"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"42db441e-24ed-4e5b-b379-dd8bcf5f0fa5","componentName":"ContentAccordionSectionComponent","dataSource":"{F1EFBEC8-1F8E-4EA7-97C7-0D8C656E5A43}","params":{},"fields":{"data":{"datasource":{"title":{"value":"Text Relay"},"isOpen":{"value":""},"anchorId":{"value":""}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"b6cc9819-09fe-4b63-ade0-96be24ebc9da","componentName":"AdditionalContentSectionComponent","dataSource":"{156E60CB-19ED-4F89-ABCA-BA0049FCDB5E}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EText Relay can translate speech to text and text to speech when you contact us by phone.\u003C\u002Fp\u003E\n\u003Cp\u003EYou can call us via Relay UK and a Relay assistant will type out what our adviser says. You'll be able to read this on your computer, mobile, tablet or textphone, then either speak or type your response. Find out more about \u003Ca href=\"https:\u002F\u002Fwww.relayuk.bt.com\u002Fhow-to-use-relay-uk.html\" target=\"_blank\"\u003ERelay UK.\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EHow to access it:\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EYou can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.\u003C\u002Fp\u003E\n\n\u003Cp\u003ERelay UK is a third party, which means HSBC isn't responsible for this service. The service will be subject to third party terms and conditions and privacy practices. If you have difficulty using this service, please contact \u003Ca href=\"https:\u002F\u002Fwww.relayuk.bt.com\u002Fcontact-us.html\" target=\"_blank\"\u003ERelay UK - This link will open in a new window directly.\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"96107083-210b-4c46-8f9d-477ed6110608","componentName":"ContentAccordionSectionComponent","dataSource":"{F3DA4FE6-B337-4C56-9617-F5FC660AB144}","params":{},"fields":{"data":{"datasource":{"title":{"value":"Hearing Loops in branch"},"isOpen":{"value":""},"anchorId":{"value":""}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"77f2b3c4-9c4d-44fe-817d-07bf044e1ef0","componentName":"AdditionalContentSectionComponent","dataSource":"{77BF1E94-B8B8-439C-8E44-9014A87AEF5B}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EWe have installed hearing loops in at least one counter in all of our branches. These improve the sound quality if you use hearing aids.\u003C\u002Fp\u003E\n\n\u003Cp\u003ETo use the hearing loop please turn your hearing aid to the T position.\u003C\u002Fp\u003E\n\n\u003Cp\u003EIf the counter is closed or you are having problems with the loop please just talk to one of our branch staff who will be able to help.\u003C\u002Fp\u003E\n\n\u003Cp\u003EIf you need more information on using your hearing aid with hearing loops please speak to your doctor or audiologist.\u003C\u002Fp\u003E\n"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"99b69ab4-ed66-4de1-956d-3846c9f316bc","componentName":"ContentAccordionSectionComponent","dataSource":"{ECEAF209-A268-4A4F-9AC9-117B8EC2CAA1}","params":{},"fields":{"data":{"datasource":{"title":{"value":"Online Banking"},"isOpen":{"value":""},"anchorId":{"value":""}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"12b694e1-b72f-4ede-8340-8eb55c792b76","componentName":"AdditionalContentSectionComponent","dataSource":"{C8B426C2-24C1-4B85-A768-FC3B01BFD912}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EOnline banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Fbusiness-internet-banking\"\u003EOnline Banking\u003C\u002Fa\u003E service.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou can request these from us in branch or by calling the number on the back of your card.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003E\u003Ca href=\"https:\u002F\u002Fwww.hsbc.co.uk\u002Faccessibility\u002Fwebsite-accessibility\u002F#guidelines\"\u003EWebsite Accessibility\u003C\u002Fa\u003E\u003C\u002Fstrong\u003E\n\u003C\u002Fp\u003E\n"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"9807c004-4796-42ab-845b-11c4681c602f","componentName":"ContentAccordionSectionComponent","dataSource":"{8D393393-AE3E-43C6-98B3-88BF463DBEC7}","params":{},"fields":{"data":{"datasource":{"title":{"value":"Mobile banking"},"isOpen":{"value":""},"anchorId":{"value":""}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"952a5eff-4805-40c3-b32f-893e29082259","componentName":"AdditionalContentSectionComponent","dataSource":"{64B788FA-209C-4EC1-A663-C3B2A38BB664}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EOnline banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Fbusiness-internet-banking\"\u003EOnline Banking\u003C\u002Fa\u003E service.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou can request these from us in branch or by calling the number on the back of your card.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003E\u003Ca href=\"https:\u002F\u002Fwww.hsbc.co.uk\u002Faccessibility\u002Fwebsite-accessibility\u002F#guidelines\"\u003EWebsite Accessibility\u003C\u002Fa\u003E\u003C\u002Fstrong\u003E\n\u003C\u002Fp\u003E\n"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}}]}}]}},{"uid":"7509cb35-7878-4d8d-afe1-0bcc9592222e","componentName":"ProductDetailsPlaceholderComponent","dataSource":"","params":{},"placeholders":{"jss-product-details-components":[{"uid":"08d04bf9-15cd-40a1-aa9f-ed18eee29c92","componentName":"SectionTitleComponent","dataSource":"{788F8CC2-DD61-44ED-ACCC-35A2C4B69135}","params":{},"fields":{"supTitleTargetText":{"value":""},"supTitleTarget":{"value":{"href":""}},"title":{"value":"Visually impaired"},"anchorId":{"value":"VisuallyImpairedSupport"},"applySvbTheme":{"value":false},"Task ID":{"value":""}}},{"uid":"a0a729b7-5db7-482e-9684-0c1565502edc","componentName":"InformationAccordionComponent","dataSource":"{F98B437C-6FBD-4487-9138-83B4DBDDE6EB}","params":{},"fields":{"data":{"datasource":{"title_en":{"value":""},"Task ID":{"value":""},"panels":[{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Braille, large print and audio"},"content":{"value":"\u003Cp\u003EWe can provide your communication in Braille, large print or audio. This includes your statements, letters, mortgage information, PINs and also your debit or credit card details.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou can tell us which format you would prefer in branch or by calling 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays. Once you've told us we'll make sure all of our communication is sent to you in this format.\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Cheque and credit-slip templates"},"content":{"value":"\u003Cp\u003EIf you have difficulty writing cheques or filling in paying in slips you may find a plastic template useful.\u003C\u002Fp\u003E\n\n\u003Cp\u003EJust place the template over the cheque or slip to help you fill in the details. Braille instructions are included on the template.\u003C\u002Fp\u003E\n\n\u003Cp\u003ETo order a template you can call us on 03457 60 60 60 or ask in one of our branches. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays.\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Credit and debit cards"},"content":{"value":"\u003Cp\u003ECredit and debit card templates can be a useful guide to help sign your card.\u003C\u002Fp\u003E\n\n\u003Cp\u003EJust place the template over the card and then use the Braille instructions and the cut out section to sign.\u003C\u002Fp\u003E\n\n\u003Cp\u003EWe can also provide your debit or credit card details in Braille, large print or audio.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou can request a template or ask for your card details in a different format in branch or by calling 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays.\n\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Note gauges"},"content":{"value":"\u003Cp\u003ENote gauges can help you to identify the specific bank note that you are holding.\u003C\u002Fp\u003E\n\n\u003Cp\u003EThey have 4 marks that are measured to the different widths of GBP5, GBP10, GBP20 and GBP50 notes.\u003C\u002Fp\u003E\n\n\u003Cp\u003EJust place the gauge over the note to identify which note it is.\u003C\u002Fp\u003E\n\n\u003C!--\u003Cp\u003EYou can order a note gauge by calling us on 03457 404 404 or by asking in one of our branches. Lines are open from 08:00–20:00 every day.\u003C\u002Fp\u003E--\u003E\n\u003Cp\u003ETo order a note gauge please contact us on 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays. \n\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Online banking"},"content":{"value":"\u003Cp\u003EOnline banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Fbusiness-internet-banking\"\u003EOnline Banking\u003C\u002Fa\u003E service.\u003C\u002Fp\u003E\n\u003Cp\u003EYou will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.\u003C\u002Fp\u003E\n\u003Cp\u003EYou can request these from us in branch or by calling the number on the back of your card.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003E\u003Ca href=\"https:\u002F\u002Fwww.hsbc.co.uk\u002Faccessibility\u002Fwebsite-accessibility\u002F#guidelines\"\u003EWebsite Accessibility\u003C\u002Fa\u003E\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Telephone banking"},"content":{"value":"\u003Cp\u003ETelephone banking can be really useful whether you're checking your balance or making a payment.\u003C\u002Fp\u003E\n\u003Cp\u003EFind out more about \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Fbusiness-telephone-banking\"\u003ETelephone Banking\u003C\u002Fa\u003E.\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Mobile banking"},"content":{"value":"\u003Cp\u003EOur mobile banking app allows you to manage your account securely from your smartphone.\u003C\u002Fp\u003E\n\n\u003Cp\u003EFeatures include:\u003C\u002Fp\u003E\n\u003Cul\u003E\n\u003Cli\u003EChecking your balance\u003C\u002Fli\u003E\n\u003Cli\u003EMaking payments to existing payees\u003C\u002Fli\u003E\n\u003Cli\u003ETransferring money between your HSBC personal accounts\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\u003Cp\u003EFind our more about \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Fbusiness-mobile-banking\"\u003EMobile Banking\u003C\u002Fa\u003E.\u003C\u002Fp\u003E"},"Task ID":{"value":""}}]},"contextItem":"F98B437C6FBD4487913883B4DBDDE6EB"}}},{"uid":"14d597cb-9e1d-41be-9ad2-fbeaa01a07de","componentName":"SectionTitleComponent","dataSource":"{EE40EA27-C139-404C-BBF8-7C7802576FB5}","params":{},"fields":{"supTitleTargetText":{"value":""},"supTitleTarget":{"value":{"href":""}},"title":{"value":"Mobility and Dexterity"},"anchorId":{"value":"Mobility-Dexterity"},"applySvbTheme":{"value":false},"Task ID":{"value":""}}},{"uid":"68a1a020-8e85-4878-8b80-18a32854d21a","componentName":"InformationAccordionComponent","dataSource":"{1B5C096C-8E64-4936-9B3B-4BEBA50C1C7C}","params":{},"fields":{"data":{"datasource":{"title_en":{"value":""},"Task ID":{"value":""},"panels":[{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Chip and signature"},"content":{"value":"\u003Cp\u003EChip and signature cards can be really useful if you have difficulty inputting or using a PIN. It means that you can use your signature rather than entering a PIN when you use your debit or credit card.\u003C\u002Fp\u003E\n\n\u003Cp\u003EWhen you use your card the retailer will automatically ask you for your signature instead of a PIN.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou can order a Chip and Signature card from us in branch or by calling the number on the back of your existing card.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EPlease be aware that chip and signature cards will not work in ATM machines.\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Signature stamp"},"content":{"value":"\u003Cp\u003ESignature stamps can be useful if you find signing your name difficult.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou can use a signature stamp whenever you would sign your name.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou can get a signature stamp from any reputable stationers. Once you have one just bring it into one of our branches and we will register it to your account.\u003C\u002Fp\u003E\n\n\u003Cp\u003EWe can also provide you with a letter that you can use to help verify your stamp.\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Post Office banking"},"content":{"value":"\u003Cp\u003ESometimes it may be easier to get to a Post Office than visit one of our branches.\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou can use your debit card at the Post Office counter to:\u003C\u002Fp\u003E\n\u003Cul\u003E\n\u003Cli\u003ECheck your balance on your current account\u003C\u002Fli\u003E\n\u003Cli\u003EWithdraw cash from your current account\u003C\u002Fli\u003E\n\u003Cli\u003EDeposit cash into your current account\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\u003Cp\u003ECash withdrawals will be deducted from your daily withdrawal limit.\u003C\u002Fp\u003E\n\u003Cp\u003EFind out more about the services available at \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Fbranch-banking\"\u003EPost Office branches\u003C\u002Fa\u003E.\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Branch banking"},"content":{"value":"\u003Cp\u003EMany of our branches offer level access to make it as easy as possible to enter the branch. You can find out if your local branch provides level access by using our \u003Ca href=\"http:\u002F\u002Fwww.hsbc.co.uk\u002F1\u002F2\u002Fcontact-and-support\u002Fbranch-locator\"\u003Ebranch locator\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\n\n\u003Cp\u003ELow level writing desks are available in all branches and some branches offer low level counter access.\u003C\u002Fp\u003E\n\n\u003Cp\u003EWe also provide ATMs at different levels to make them as easy as possible to use.\u003C\u002Fp\u003E"},"Task ID":{"value":""}},{"anchorId":{"value":""},"isOpen":{"value":false},"title":{"value":"Online banking"},"content":{"value":"\u003Cp\u003EOnline banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Fbusiness-internet-banking\"\u003EOnline Banking\u003C\u002Fa\u003E service.\u003C\u002Fp\u003E\n\u003Cp\u003EYou will need to use a secure key to log onto Online Banking. 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