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data-event-container="globalNav-cta-tablet" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Get it free" >Provalo gratis</a> </div> <div id="adg4-app-switcher"></div> <script type="text/jsx-component"> { "type": "WacAppSwitcher", "domRootId": "adg4-app-switcher", "props": { "domRootId": "adg4-app-switcher", "wacAppSwitcherLabel": "", "allowWacJoinSitesProvider": true } } </script> <div class="adg4-nav-account-logged-in"></div> <div class="adg4-nav-account-info"></div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.ADG4GlobalNav", "params": { "navType":"productNav", "labels": { "JoinSiteUserDropdown.logOut":"Esci", "JoinSiteUserDropdown.logIn":"Accedi", "JoinSiteUserDropdown.joinTeam":"Unisciti al team", "JoinSiteUserDropdown.profile":"Profilo", "JoinSiteUserDropdown.switchAccount":"Cambia account", "JoinSiteUserDropdown.licenses":"Licenze", "JoinSiteUserDropdown.logOutHeading":"Log out", 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imkt-navbar__default imkt-sticky global-nav-bitbucket"> <div class=" container-fluid imkt-navbar__main-section"> <div class="row"> <div class="column nav-comp-column"> <div class="imkt-navbar__title-wrapper"> <a href="/it/software/jira/templates" class="imkt-navbar__title-link" data-event="clicked" data-uuid="ac7dfca4-4b-title-link" data-event-component="subNav" data-event-container="navbar" data-schema-version="1" data-product-key="jiraSoftware" data-label="Provalo gratis" data-label-english="Subnav logo" > <span class="imkt-navbar__title-text">Modelli di Jira</span> </a> <button id="jsToggleNavbarMenu" class="aui-icon aui-icon-small aui-iconfont-arrow-down" data-event="clicked" data-uuid="ac7dfca4-4b-open-close-nav-menu" data-event-component="linkButton" data-event-container="navbar" data-schema-version="1" data-product-key="jiraSoftware" data-label="Provalo gratis" >Open and close the navigation menu</button> </div> <ul class="imkt-navbar__link-list" > <li > <a href="#" class="imkt-navbar__link-list-link imkt-navbar__link-list-link--dropdown-trigger" data-event="clicked" data-uuid="ac990e2f-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label="Categorie" data-label-english="Categories" >Categorie</a> <div class="imkt-navbar__dropdown-links dropdown-container " > <ul> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/software-development" tabindex="0" data-event="clicked" data-uuid="996a3724-46" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Sviluppo software" data-label-english="Software development" class="imkt-navbar__dropdown-links__link">Sviluppo software</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/marketing" tabindex="0" data-event="clicked" data-uuid="b50e0d6c-df" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Marketing" data-label-english="Marketing" class="imkt-navbar__dropdown-links__link">Marketing</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/design" tabindex="0" data-event="clicked" data-uuid="73eb2d03-96" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Progettazione" data-label-english="Design" class="imkt-navbar__dropdown-links__link">Progettazione</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/sales" tabindex="0" data-event="clicked" data-uuid="5e2b88b6-38" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Vendite" data-label-english="Sales" class="imkt-navbar__dropdown-links__link">Vendite</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/operations" tabindex="0" data-event="clicked" data-uuid="709e29d4-0d" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Operazioni" data-label-english="Operations" class="imkt-navbar__dropdown-links__link">Operazioni</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/service-management" tabindex="0" data-event="clicked" data-uuid="069a6a07-19" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gestione del servizio" data-label-english="Service management" class="imkt-navbar__dropdown-links__link">Gestione del servizio</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/hr" tabindex="0" data-event="clicked" data-uuid="3328a750-08" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Risorse umane" data-label-english="HR" class="imkt-navbar__dropdown-links__link">Risorse umane</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/legal" tabindex="0" data-event="clicked" data-uuid="a30d474f-4f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Legale" data-label-english="Legal" class="imkt-navbar__dropdown-links__link">Legale</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/it-operations" tabindex="0" data-event="clicked" data-uuid="41836af2-85" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Operazioni IT" data-label-english="IT Operations" class="imkt-navbar__dropdown-links__link">Operazioni IT</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/finance" tabindex="0" data-event="clicked" data-uuid="fde28131-8e" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Finanza" data-label-english="Finance" class="imkt-navbar__dropdown-links__link">Finanza</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/project-management/templates" tabindex="0" data-event="clicked" data-uuid="8cee1cb2-4b" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Modelli di gestione dei progetti" data-label-english="Project Management Templates" class="imkt-navbar__dropdown-links__link">Modelli di gestione dei progetti</a> </li> </ul> </div> </li> <li > <a href="" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="c4bc5b50-d9" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label-english=" " ></a> </li> </ul> <div class="imkt-navbar__right-nav"> Provalo gratis </div> </div> </div> </div> <div class="container-fluid imkt-navbar__collapsed-section"> <div class="row"> <div class="column"> <ul class="imkt-navbar__collapsed-link-list" > <li > <a href="#" class="imkt-navbar__collapsed-link-list-link imkt-navbar__collapsed-link-list-link--dropdown-trigger" data-event="clicked" data-uuid="ac990e2f-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label="Categorie" data-label-english="Categories" >Categorie</a> <div class="imkt-navbar__collapsed-dropdown-links dropdown-container " > <ul> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/software-development" tabindex="0" data-event="clicked" data-uuid="996a3724-46" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Sviluppo software" data-label-english="Software development" class="imkt-navbar__dropdown-links__link">Sviluppo software</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/marketing" tabindex="0" data-event="clicked" data-uuid="b50e0d6c-df" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Marketing" data-label-english="Marketing" class="imkt-navbar__dropdown-links__link">Marketing</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/design" tabindex="0" data-event="clicked" data-uuid="73eb2d03-96" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Progettazione" data-label-english="Design" class="imkt-navbar__dropdown-links__link">Progettazione</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/sales" tabindex="0" data-event="clicked" data-uuid="5e2b88b6-38" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Vendite" data-label-english="Sales" class="imkt-navbar__dropdown-links__link">Vendite</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/operations" tabindex="0" data-event="clicked" data-uuid="709e29d4-0d" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Operazioni" data-label-english="Operations" class="imkt-navbar__dropdown-links__link">Operazioni</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/service-management" tabindex="0" data-event="clicked" data-uuid="069a6a07-19" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gestione del servizio" data-label-english="Service management" class="imkt-navbar__dropdown-links__link">Gestione del servizio</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/hr" tabindex="0" data-event="clicked" data-uuid="3328a750-08" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Risorse umane" data-label-english="HR" class="imkt-navbar__dropdown-links__link">Risorse umane</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/legal" tabindex="0" data-event="clicked" data-uuid="a30d474f-4f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Legale" data-label-english="Legal" class="imkt-navbar__dropdown-links__link">Legale</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/it-operations" tabindex="0" data-event="clicked" data-uuid="41836af2-85" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Operazioni IT" data-label-english="IT Operations" class="imkt-navbar__dropdown-links__link">Operazioni IT</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/finance" tabindex="0" data-event="clicked" data-uuid="fde28131-8e" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Finanza" data-label-english="Finance" class="imkt-navbar__dropdown-links__link">Finanza</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/project-management/templates" tabindex="0" data-event="clicked" data-uuid="8cee1cb2-4b" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Modelli di gestione dei progetti" data-label-english="Project Management Templates" class="imkt-navbar__dropdown-links__link">Modelli di gestione dei progetti</a> </li> </ul> </div> </li> <li > <a href="" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="c4bc5b50-d9" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label-english=" " ></a> </li> </ul> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Navbar", "params": { "hasCharlie":"false" } } </script></nav> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 column-lg-8 " > <div class="intra-div alignContentStretch alignItemsStretch justifyStart noWrap no s0 between has-border border-color-b50 padding-default padding-style- allSides border-radius-5 border-width-5"> <div class="component component--image"> <img id="f32ea250" alt="Screenshot di Approvazione documento" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:bdbb232f-38cc-46db-a7cc-ebe9d1250fc1/Customer%20Service%20Management.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> <div class="column column-md-5 column-lg-4 alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modello Gestione dell'assistenza clienti </h1> <p>Offri un servizio clienti rapido e di alta qualità.</p> </div> <div class="component component--template-library__cta__action"> <span style="cursor: pointer" data-template-name="Gestione dell'assistenza clienti" data-template-id="com.atlassian.servicedesk:next-gen-external-service-desk" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:next-gen-external-service-desk" data-blue-print-module="com.atlassian.servicedesk:next-gen-external-service-desk" class="component--template-library__cta__action component__link button button--one button--regular button--primary" id="customer-service-management" > Usa modello </span> <div id="imkt-jsx--72946b89" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--72946b89", "props": { "cloudSignupLink": "/it/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "customer-service-management", "labels": { "SiteSelectorModal.cancel": "Annulla", "SiteSelectorModal.createPage": "Crea una pagina", "SiteSelectorModal.selectASite": "Seleziona un sito", "SiteSelectorModal.startASite": "Crea un nuovo sito", "SiteSelectorModal.switchAccount": "Accedi con un altro account", "SiteSelectorModal.selectedTemplate": "Hai selezionato" } } } </script> </div> <div class="component component--block" > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s8 between has-border border-color-n40 padding-16 padding-style-topOnly topOnly border-radius-default border-width-2"> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn-8 fnt-ln font-lnh- eyebrows heading" > Ideale per </h6> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #0052cc; fill-rule:evenodd;" d="M36,5.13A4.2,4.2,0,0,0,31.81.93H4.19A4.2,4.2,0,0,0,0,5.13V25.75a4.2,4.2,0,0,0,4.19,4.19H12l4.51,4.51a2.09,2.09,0,0,0,3,0L24,29.94h7.82A4.2,4.2,0,0,0,36,25.75ZM24.82,10.37a1.57,1.57,0,0,1,.07,3.14H11.18a1.58,1.58,0,0,1-.07-3.15H24.82ZM19.4,18.93a1.57,1.57,0,0,0-1.57-1.57H11.11a1.58,1.58,0,0,0,.07,3.15H17.9A1.57,1.57,0,0,0,19.4,18.93Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Team esterni di assistenza clienti</p> </div> </div> </div> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s8 between component--block xs-none-top" > <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn-8 fnt-ln font-lnh- eyebrows heading" > Funzionalità principali </h6> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M33.2,3.5A2.79,2.79,0,0,1,36,6.29l-15.43,12a4.17,4.17,0,0,1-5.14,0L0,6.29A2.79,2.79,0,0,1,2.8,3.5Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M0,6.29v22A4.19,4.19,0,0,0,4.19,32.5H31.81A4.19,4.19,0,0,0,36,28.31v-22l-15.43,12a4.17,4.17,0,0,1-5.14,0Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Tipi di richieste</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M36,9.79H0V4.19A4.2,4.2,0,0,1,4.19,0H31.81A4.2,4.2,0,0,1,36,4.19ZM4.89,7.34A2.1,2.1,0,1,0,2.8,5.24,2.1,2.1,0,0,0,4.89,7.34Zm7.69-2.1a2.1,2.1,0,1,1-2.09-2.09A2.1,2.1,0,0,1,12.58,5.24Zm3.5,2.1A2.1,2.1,0,1,0,14,5.24,2.09,2.09,0,0,0,16.08,7.34Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M36,9.79H0v22A4.2,4.2,0,0,0,4.19,36H31.81A4.2,4.2,0,0,0,36,31.81Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Portale clienti</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Code</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M4.61,1.51v24.9H32.39A2,2,0,0,0,34,23.14l-6.3-7.92a2,2,0,0,1,0-2.51L34,4.79a2,2,0,0,0-1.58-3.28Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M4.61,34.49a1.51,1.51,0,0,1-3,.07V1.51a1.51,1.51,0,0,1,3-.07V34.49Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Escalation agli sviluppatori</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M10.84,28.07V24.36a5.57,5.57,0,0,1,1.74-4.05A5.57,5.57,0,0,0,8.7,18.75H5.61A5.61,5.61,0,0,0,0,24.36v3.71a1,1,0,0,0,1,1H11.82A1,1,0,0,1,10.84,28.07Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M7.16,17.47A4.12,4.12,0,1,0,3,13.35,4.12,4.12,0,0,0,7.16,17.47Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.39,18.75H27.3a5.57,5.57,0,0,0-3.88,1.56,5.57,5.57,0,0,1,1.74,4.05v3.71a1,1,0,0,1-1,1H35a1,1,0,0,0,1-1V24.36A5.61,5.61,0,0,0,30.39,18.75Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M28.84,17.47a4.12,4.12,0,1,0-4.12-4.12A4.11,4.11,0,0,0,28.84,17.47Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M14.85,10.72a4.08,4.08,0,0,0-.92,2.58.43.43,0,0,1,0,0h4a.65.65,0,0,0,.52-.26l.93-1.24a.22.22,0,0,1,.35,0l.93,1.24a.68.68,0,0,0,.53.26h.91a.43.43,0,0,1,0,0A4.07,4.07,0,0,0,18,9.23a4.41,4.41,0,0,0-.52,0,2,2,0,0,0,0-.36,2,2,0,1,0-2.66,1.82Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M23.42,20.31a5.55,5.55,0,0,0-3.87-1.57H16.46a5.65,5.65,0,0,0-5.62,5.62v4.69H24.18a1,1,0,0,0,1-1V24.36A5.57,5.57,0,0,0,23.42,20.31Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M20.62,13.09l-.93-1.24a.22.22,0,0,0-.35,0l-.93,1.24a.65.65,0,0,1-.52.26h-4a1,1,0,0,0,0,.17,1.62,1.62,0,0,0,0,.22l0,.19,0,.21c0,.06,0,.12.05.19s0,.13,0,.2l.07.18.07.19.09.17.08.18.11.17a1.4,1.4,0,0,0,.1.16l.12.17a1.71,1.71,0,0,0,.11.14l.14.16.12.13.16.15a.69.69,0,0,1,.13.11l.19.14.12.09.21.13.13.07a1.67,1.67,0,0,0,.23.12l.12.05.28.11.09,0,.35.09h0a4.47,4.47,0,0,0,.82.08,4,4,0,0,0,1.21-.18h0l.34-.13.06,0,.3-.15.06,0,.27-.16.07-.05.24-.18.08-.07.21-.19.07-.08.19-.21.07-.09.17-.22.06-.11.14-.22.06-.13a1.63,1.63,0,0,0,.11-.23s0-.09.05-.13l.09-.24a.83.83,0,0,1,0-.15l.06-.24L22,14l0-.24a.91.91,0,0,0,0-.17,1.48,1.48,0,0,0,0-.21h-.91A.68.68,0,0,1,20.62,13.09Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Contesto del cliente</p> </div> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Che cos'è il modello Gestione dell'assistenza clienti? </h2> <p>Il modello Gestione dell'assistenza clienti è più indicato per i team che hanno la necessità di un'esperienza di assistenza personalizzata per i clienti esterni. Questo modello è progettato per offrire un'ottima esperienza di assistenza ai clienti esterni o partner commerciali, in modo che ottengano rapidamente l'aiuto di cui hanno bisogno.</p> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Che cosa include il modello Gestione dell'assistenza clienti? </h2> </div> </div> </div> </div> <div class="imkt-tab-container container-fluid"> <div class="component component--tab-navigation positionTop center "> <div class="mobile-nav-container default"> <div class="mobile-tab-navigation pill" id="select-fa3ab461-1159-48c4-9c8a-a4e16a317793"> <button class="b50 text-n800 border-color-n50 active"></button> <ul class="tab-dropdown-options"> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-f9ae0974-d46c-4580-85c6-477344181ff4" data-tab-name="request-types" data-event="clicked" data-uuid="f9ae0974-d4-0" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Request types" >Tipi di richieste</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-3ad73b00-0ef5-470e-8a98-3a024d686d9a" data-tab-name="customer-portal" data-event="clicked" data-uuid="3ad73b00-0e-1" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Customer portal" >Portale clienti</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-224e09de-844e-4450-a88f-9ebe8d7f9dd4" data-tab-name="queues" data-event="clicked" data-uuid="224e09de-84-2" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Queues" >Code</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-469df305-d9d7-4ffd-a8e9-31a79364acd9" data-tab-name="developer-escalations" data-event="clicked" data-uuid="469df305-d9-3" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Developer escalations" >Escalation agli sviluppatori</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-a5309f2d-be2b-4c2f-a491-8ca50a384a21" data-tab-name="customer-context" data-event="clicked" data-uuid="a5309f2d-be-4" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Customer context" >Contesto del cliente</a> </li> </ul> </div> </div> <ul class="imkt-tab-list even pill center border-color-n50 no-mobile-nav "> <li class="imkt-tab border-color-n50"> <a href="#tab-f9ae0974-d46c-4580-85c6-477344181ff4" data-event="clicked" data-uuid="f9ae0974-d4-5" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Tipi di richieste" data-label-english="Request types" data-tab-name="request-types" class="n20 text-n300 border-color-n50 "> Tipi di richieste </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-3ad73b00-0ef5-470e-8a98-3a024d686d9a" data-event="clicked" data-uuid="3ad73b00-0e-6" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Portale clienti" data-label-english="Customer portal" data-tab-name="customer-portal" class="n20 text-n300 border-color-n50 "> Portale clienti </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-224e09de-844e-4450-a88f-9ebe8d7f9dd4" data-event="clicked" data-uuid="224e09de-84-7" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Code" data-label-english="Queues" data-tab-name="queues" class="n20 text-n300 border-color-n50 "> Code </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-469df305-d9d7-4ffd-a8e9-31a79364acd9" data-event="clicked" data-uuid="469df305-d9-8" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Escalation agli sviluppatori" data-label-english="Developer escalations" data-tab-name="developer-escalations" class="n20 text-n300 border-color-n50 "> Escalation agli sviluppatori </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-a5309f2d-be2b-4c2f-a491-8ca50a384a21" data-event="clicked" data-uuid="a5309f2d-be-9" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Contesto del cliente" data-label-english="Customer context" data-tab-name="customer-context" class="n20 text-n300 border-color-n50 "> Contesto del cliente </a> </li> </ul> </div> <div class="content-tabs "> <div id="tab-f9ae0974-d46c-4580-85c6-477344181ff4" class="imkt-tab-block active"> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Acquisisci informazioni pertinenti sui clienti </h2> <p>Usa tipi di richieste modificabili per ticket di supporto esterno comuni o creane di tuoi specifici per i servizi di supporto esterno del tuo team.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="5a5c82c5" alt="Schermata della gestione su chiamata" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:798d6975-ca41-4de0-8c60-02b3f39f1b02/customer-information.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-3ad73b00-0ef5-470e-8a98-3a024d686d9a" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Portale del centro assistenza personalizzabile </h2> <p>Crea un portale di assistenza con logo e tipi di richieste e flussi di lavoro personalizzabili per soddisfare le esigenze dei tuoi clienti.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="60576605" alt="Schermata delle richieste di modifica" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:9231d327-e9b3-406c-9a07-314e825e45a7/help-portal.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-224e09de-844e-4450-a88f-9ebe8d7f9dd4" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Crea e ottimizza le code </h2> <p>Organizza le richieste dei clienti provenienti dal centro assistenza, dalle e-mail, dalla chat e da altri canali in modo da poterle visualizzare, valutare e assegnare rapidamente man mano che arrivano.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="b60cb8c5" alt="Schermata delle risorse" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:21b4ea3b-fed6-4cea-be75-46c3c9ac1643/queues.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-469df305-d9d7-4ffd-a8e9-31a79364acd9" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Esegui l'escalation ai team di sviluppo </h2> <p>Inoltra le richieste di assistenza complesse ai team di sviluppo direttamente dal ticket. Visualizza le richieste di cui hai eseguito l'escalation in una coda dedicata e automatizza le notifiche ai team pertinenti quando sono coinvolti i servizi di loro competenza.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="5410c97d" alt="Screenshot escalation agli sviluppatori" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:c18aed18-9907-40d6-8835-22fcfc16bd3e/developer-escalations.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-a5309f2d-be2b-4c2f-a491-8ca50a384a21" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Aggiungi il contesto del cliente e imposta le autorizzazioni </h2> <p>Visualizza all'istante i dettagli su un cliente e sulla sua organizzazione in modo che gli agenti dell'assistenza possano risolvere i ticket più rapidamente.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="cdd3eac5" alt="Screenshot backlog" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:ea49029e-3f4b-487a-8331-9b75a675f72b/customer-context.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Tabs", "params": { "tabBorderColor":"n50", "tabBackgroundColor":"n20", "tabTextColor":"n300", "tabBackgroundColorActive":"b50", "tabTextColorActive":"n800", "defaultTab":"request-types", "linkedContainerTab":false, "selectId":"select-fa3ab461-1159-48c4-9c8a-a4e16a317793" } } </script></div> <div class="container-fluid xs-cozy-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="872f0c28" alt="Finestra dell'help desk" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:3ea875a6-6756-43df-9772-b5bccd8c97ac/illustrations-spot-Help%20Desk%20Window.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Portale personalizzato </h3> <p>Crea un'esperienza perfetta per i clienti con un portale intuitivo e personalizzato. </p> </div> </div> </div> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="0bd7ec1d" alt="Cartella" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:619da30e-145c-490d-8adb-7bed35dfa551/Folder.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Coda ottimizzata </h3> <p>Raggruppa le richieste provenienti da canali diversi, come e-mail, strumenti di chat e altro ancora. Smista e monitora le richieste in arrivo con facilità.</p> </div> </div> </div> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="6ae254b7" alt="Portablocco con elenco" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:743c496c-996a-4bd1-a867-3e576e992624/illustrations-spot-Clipboard%20List.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > SLA orientati agli obiettivi </h3> <p>Usa gli SLA per misurare l'esperienza di servizio. Filtra le scadenze in base al tempo trascorso o alle categorie delle richieste. Usa gli avvisi automatici per evitare violazioni.</p> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Come iniziare a utilizzare il modello Gestione dell'assistenza clienti </h2> <p>Il modo più semplice per i team di assistenza di impostare gli SLA, rispondere alle domande dei clienti, stabilire le priorità delle richieste e raccogliere i feedback.</p> </div> </div> </div> </div> <div class="container-fluid xs-none"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 xs-none-bottom alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > </div> <div class="column column-md-8 column-md-offset-2 s0 between accordion-block" > <div class="imkt-feature-table-container with-circular-show-hide"> <div class="features-header bottomOnly"> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="9efc64ec-52-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="1. Configura il tuo centro assistenza e il tuo portale " id="set-up-help-center-and-portal" href="javascript:void(0);"> <span class="label"> 1. Configura il tuo centro assistenza e il tuo portale </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Il centro assistenza è il luogo in cui i clienti possono inviare richieste e accedere alla tua knowledge base self-service. Personalizza il messaggio di benvenuto, le comunicazioni e il layout. <a data-event="clicked" data-uuid="19023848-de0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/customer-service-management#overview">Scopri di più</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="fc2e0eb8-20-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="2. Personalizza i tuoi tipi di richiesta " id="customize-request-types" href="javascript:void(0);"> <span class="label"> 2. Personalizza i tuoi tipi di richiesta </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Aiuta clienti e agenti utilizzando tipi di richiesta personalizzati oppure creandone di tuoi. <a data-event="clicked" data-uuid="d891b6a4-4d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/customer-service-management#get-started">Scopri di più</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="cad1ece8-dc-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="3. Organizza le code " id="organize-queues" href="javascript:void(0);"> <span class="label"> 3. Organizza le code </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Allinea la tua coda al modo in cui i tuoi team smistano e gestiscono le richieste dei clienti. <a data-event="clicked" data-uuid="2141c270-7f0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/customer-service-management#get-started">Scopri di più</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a5cb5e37-17-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="4. Aggiungi agenti " id="add-agents" href="javascript:void(0);"> <span class="label"> 4. Aggiungi agenti </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>È ora di iniziare! Aggiungi agenti al tuo team del progetto del servizio. <a data-event="clicked" data-uuid="42d193be-310" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più." data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/customer-service-management#get-started">Scopri di più.</a></p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "useExpandAll":false, "useAccordionStyle":true } } </script></div> </div> </div> </div> <div class="container-fluid xs-cozy-bottom"> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modelli correlati alla gestione dei servizi </h2> </div> </div> <div class="column column-md-4 template-tile " > <a href="/it/software/jira/templates/general-service-management" data-event="clicked" data-uuid="2c8f38cf-a2" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="943ce91c" alt="Visualizzazione delle code" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f4f1a80b-82c9-4951-878a-ce360fb2da9d/Screen_Queues.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestione generale del servizio </h4> <p>Raccogli, assegna priorità e gestisci le richieste per i team aziendali.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/it/software/jira/templates/it-service-management" data-event="clicked" data-uuid="0fae6c1b-c4" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="0eb0bdb8" alt="Roadmap di Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f4f1a80b-82c9-4951-878a-ce360fb2da9d/Screen_Queues.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestione del servizio IT </h4> <p>Ricevi richieste, imposta avvisi, segnala imprevisti e risolvi rapidamente i ticket.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/it/software/jira/templates/facilities-service-management" data-event="clicked" data-uuid="8d20ac6d-7d" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="05fbf305" alt="Screenshot del Centro assistenza" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:b7e76c98-78d2-4c35-9cf3-a30b6f888dc1/Screen_HelpCenter.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestione del servizio per le strutture </h4> <p>Gestisci le richieste di manutenzione, movimentazione e pianificazione di eventi.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid xs-cozy" data-container-id="c455a5cd-9a8f-4c3e-b461-72ac9ae6b016"> <style class="background-image-styles" data-for="c455a5cd-9a8f-4c3e-b461-72ac9ae6b016"> [data-container-id="c455a5cd-9a8f-4c3e-b461-72ac9ae6b016"] { background-image: linear-gradient(180deg, #FFFFFF 0%, #DEEBFF 100%); ; background-position: ; background-repeat: no-repeat ; background-size: ; } </style> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Risorse correlate alla gestione dell'assistenza clienti </h2> </div> </div> <div class="column column-md-4 " > <a href="/it/software/jira/service-management/product-guide/getting-started/customer-service-management#overview" data-event="clicked" data-uuid="67df91f7-5a" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guida </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestione del servizio per i team di assistenza clienti </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Suggerimenti e consigli per iniziare a utilizzare la gestione dell'assistenza per i team di assistenza clienti.</p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-customers-and-organizations/" data-event="clicked" data-uuid="c5900163-77" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guida </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Come gestire i clienti e l'organizzazione </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Approfondisci la gestione dell'assistenza clienti e scopri come gestire le informazioni dettagliate sui tuoi clienti e sulle organizzazioni di cui fanno parte.</p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="/it/software/jira/service-management/customer-service-software" data-event="clicked" data-uuid="370ca28c-38" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Story del cliente </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Storia di un cliente Iress </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Scopri in che modo Iress ha utilizzato Jira Service Management per migliorare le prestazioni, la stabilità e la soddisfazione sia dei clienti esterni che dei dipendenti interni.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid md-cozy-top xl-cozy-top xs-comfortable-top lg-comfortable-top xs-cozy-bottom b50" id="hero" data-container-id="98b8d6f6-f85b-4884-8a35-31373151f8d0"> <style class="background-image-styles" data-for="98b8d6f6-f85b-4884-8a35-31373151f8d0"> @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="98b8d6f6-f85b-4884-8a35-31373151f8d0"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2449") , url("https://wac-cdn.atlassian.com/dam/jcr:28105cdd-528a-46df-a8c7-796fdc03f04b/JiraTemplateLibrary_Hero_Icons-Right.svg?cdnVersion=2449") ; background-position: left -100px bottom 35% , right -100px bottom 35% ; background-repeat: no-repeat , no-repeat ; background-size: , ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="98b8d6f6-f85b-4884-8a35-31373151f8d0"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2449") , url("https://wac-cdn.atlassian.com/dam/jcr:28105cdd-528a-46df-a8c7-796fdc03f04b/JiraTemplateLibrary_Hero_Icons-Right.svg?cdnVersion=2449") ; background-position: left -72px bottom 35% , right -72px bottom 35% ; 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dell'assistenza clienti" data-template-id="com.atlassian.servicedesk:next-gen-external-service-desk" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:next-gen-external-service-desk" data-blue-print-module="com.atlassian.servicedesk:next-gen-external-service-desk" class="component--template-library__cta__action component__link button button--one button--regular button--primary" id="customer-service-management2" > Usa modello </span> <div id="imkt-jsx--a203020f" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--a203020f", "props": { "cloudSignupLink": "/it/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "customer-service-management2", "labels": { "SiteSelectorModal.cancel": "Annulla", "SiteSelectorModal.createPage": "Crea una pagina", 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