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However, it is" /> <title>(PDF) ON LOCAL GOVERNMENTS OMBUDSMAN IN TURKEY: A COMPARATIVE ANALYSIS WITH THE LOCAL GOVERNMENTS OMBUDSMAN IN UK AND ITALY | Kadir Caner Doğan - Academia.edu</title> <link rel="canonical" href="https://www.academia.edu/117102316/ON_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_TURKEY_A_COMPARATIVE_ANALYSIS_WITH_THE_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_UK_AND_ITALY" /> <script async src="https://www.googletagmanager.com/gtag/js?id=G-5VKX33P2DS"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-5VKX33P2DS', { cookie_domain: 'academia.edu', send_page_view: false, }); gtag('event', 'page_view', { 'controller': "single_work", 'action': "show", 'controller_action': 'single_work#show', 'logged_in': 'false', 'edge': 'unknown', // Send nil if there is no A/B test bucket, in case some records get logged // with missing data - that way we can distinguish between the two cases. // ab_test_bucket should be of the form <ab_test_name>:<bucket> 'ab_test_bucket': null, }) </script> <script> var $controller_name = 'single_work'; var $action_name = "show"; var $rails_env = 'production'; var $app_rev = '2892b2fc30c96455beebe56ece17ea344ffb3538'; var $domain = 'academia.edu'; var $app_host = "academia.edu"; var $asset_host = "academia-assets.com"; var $start_time = new Date().getTime(); var $recaptcha_key = "6LdxlRMTAAAAADnu_zyLhLg0YF9uACwz78shpjJB"; var $recaptcha_invisible_key = "6Lf3KHUUAAAAACggoMpmGJdQDtiyrjVlvGJ6BbAj"; var $disableClientRecordHit = false; </script> <script> window.require = { config: function() { return function() {} } } </script> <script> window.Aedu = window.Aedu || {}; window.Aedu.hit_data = null; window.Aedu.serverRenderTime = new Date(1732732169000); window.Aedu.timeDifference = new Date().getTime() - 1732732169000; </script> <script type="application/ld+json">{"@context":"https://schema.org","@type":"ScholarlyArticle","abstract":"Objective: The Ombudsman is essentially an independent, national-level institution that operates in response to complaints from citizens in order to steer public administrations away from bad administrative practices and behavior. However, it is impossible for an ombudsman with such a broad mandate at the national level to deal with all administrative complaints within the state. Therefore, in order to get more efficiency from the national Ombudsman, it has been divided into different sub-types. Theoretical Framework: One of these is the Ombudsman for local governmentrs, which deals only with complaints from local administrations. Although there is a national ombudsman in Turkey, there is no ombudsman specialized in local governments. Method: This study aims to make some suggestions for the Ombudsman for local governments envisaged to be established in Turkey in the future by analyzing the local governments ombudsman offices in the UK and Italy in terms of their structural-institutional and functional aspects. In this context, the study, with a comparative approach, provides suggestions for the basic aspects, qualities and characteristics of the Turkish local government ombudsman and, thus, for its structural-institutional and functional aspects. The method of the research is literature review. Results and Discussion: According to the results of this research; Establishing an ombudsman for local governments in Turkey by law, cooperating with other ombudsmen in the vicinity, examining and correcting the mismanagement and bad behavior of local governments upon public demand, ensuring easy and cheap access, fulfilling their duties, and quickly and systematically addressing the faults of local governments. Warning, making suggestions, preparing reports and then reporting the situation to local decision-making boards and the public will be effective in providing public services more effectively and efficiently and strengthening local democracy. Originality/value: In the study, original suggestions are made for local government ombudsman in Turkey, based on the examples of UK and Italy.","author":[{"@context":"https://schema.org","@type":"Person","name":"Kadir Caner Doğan"}],"contributor":[],"dateCreated":"2024-04-05","dateModified":"2024-04-05","datePublished":"2024-01-01","headline":"ON LOCAL GOVERNMENTS OMBUDSMAN IN TURKEY: A COMPARATIVE ANALYSIS WITH THE LOCAL GOVERNMENTS OMBUDSMAN IN UK AND ITALY","inLanguage":"en","keywords":["Political Theory","Local Government","Ombudsman"],"locationCreated":null,"publication":"Revista de Gestao Social e Ambiental","publisher":{"@context":"https://schema.org","@type":"Organization","name":null},"image":null,"thumbnailUrl":null,"url":"https://www.academia.edu/117102316/ON_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_TURKEY_A_COMPARATIVE_ANALYSIS_WITH_THE_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_UK_AND_ITALY","sourceOrganization":[{"@context":"https://schema.org","@type":"EducationalOrganization","name":"gumushane"}]}</script><link rel="stylesheet" media="all" href="//a.academia-assets.com/assets/single_work_page/loswp-102fa537001ba4d8dcd921ad9bd56c474abc201906ea4843e7e7efe9dfbf561d.css" /><link rel="stylesheet" media="all" href="//a.academia-assets.com/assets/design_system/body-8d679e925718b5e8e4b18e9a4fab37f7eaa99e43386459376559080ac8f2856a.css" /><link rel="stylesheet" media="all" href="//a.academia-assets.com/assets/design_system/button-3cea6e0ad4715ed965c49bfb15dedfc632787b32ff6d8c3a474182b231146ab7.css" /><link rel="stylesheet" media="all" 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[{"id":113049915,"identifier":"Attachment_113049915","shouldShowBulkDownload":false}]; window.loswp.shouldDetectTimezone = true; window.loswp.shouldShowBulkDownload = true; window.loswp.showSignupCaptcha = false window.loswp.willEdgeCache = false; window.loswp.work = {"work":{"id":117102316,"created_at":"2024-04-05T04:37:00.619-07:00","from_world_paper_id":null,"updated_at":"2024-04-09T01:15:08.678-07:00","_data":{"doi":"10.24857/rgsa.v18n7-005","abstract":"Objective: The Ombudsman is essentially an independent, national-level institution that operates in response to complaints from citizens in order to steer public administrations away from bad administrative practices and behavior. However, it is impossible for an ombudsman with such a broad mandate at the national level to deal with all administrative complaints within the state. Therefore, in order to get more efficiency from the national Ombudsman, it has been divided into different sub-types. Theoretical Framework: One of these is the Ombudsman for local governmentrs, which deals only with complaints from local administrations. Although there is a national ombudsman in Turkey, there is no ombudsman specialized in local governments. Method: This study aims to make some suggestions for the Ombudsman for local governments envisaged to be established in Turkey in the future by analyzing the local governments ombudsman offices in the UK and Italy in terms of their structural-institutional and functional aspects. In this context, the study, with a comparative approach, provides suggestions for the basic aspects, qualities and characteristics of the Turkish local government ombudsman and, thus, for its structural-institutional and functional aspects. The method of the research is literature review. Results and Discussion: According to the results of this research; Establishing an ombudsman for local governments in Turkey by law, cooperating with other ombudsmen in the vicinity, examining and correcting the mismanagement and bad behavior of local governments upon public demand, ensuring easy and cheap access, fulfilling their duties, and quickly and systematically addressing the faults of local governments. Warning, making suggestions, preparing reports and then reporting the situation to local decision-making boards and the public will be effective in providing public services more effectively and efficiently and strengthening local democracy. Originality/value: In the study, original suggestions are made for local government ombudsman in Turkey, based on the examples of UK and Italy.","publication_date":"2024,,","publication_name":"Revista de Gestao Social e Ambiental"},"document_type":"paper","pre_hit_view_count_baseline":null,"quality":"high","language":"en","title":"ON LOCAL GOVERNMENTS OMBUDSMAN IN TURKEY: A COMPARATIVE ANALYSIS WITH THE LOCAL GOVERNMENTS OMBUDSMAN IN UK AND ITALY","broadcastable":true,"draft":null,"has_indexable_attachment":true,"indexable":true}}["work"]; window.loswp.workCoauthors = [18462892]; window.loswp.locale = "en"; window.loswp.countryCode = "SG"; window.loswp.cwvAbTestBucket = ""; window.loswp.designVariant = "ds_vanilla"; window.loswp.fullPageMobileSutdModalVariant = "full_page_mobile_sutd_modal"; window.loswp.useOptimizedScribd4genScript = false; window.loswp.appleClientId = 'edu.academia.applesignon';</script><script defer="" src="https://accounts.google.com/gsi/client"></script><div class="ds-loswp-container"><div class="ds-work-card--grid-container"><div class="ds-work-card--container js-loswp-work-card"><div class="ds-work-card--cover"><div class="ds-work-cover--wrapper"><div class="ds-work-cover--container"><button class="ds-work-cover--clickable js-swp-download-button" data-signup-modal="{"location":"swp-splash-paper-cover","attachmentId":113049915,"attachmentType":"pdf"}"><img alt="First page of “ON LOCAL GOVERNMENTS OMBUDSMAN IN TURKEY: A COMPARATIVE ANALYSIS WITH THE LOCAL GOVERNMENTS OMBUDSMAN IN UK AND ITALY”" class="ds-work-cover--cover-thumbnail" src="https://0.academia-photos.com/attachment_thumbnails/113049915/mini_magick20240802-1-kbugsm.png?1722637736" /><img alt="PDF Icon" class="ds-work-cover--file-icon" src="//a.academia-assets.com/assets/single_work_splash/adobe.icon-574afd46eb6b03a77a153a647fb47e30546f9215c0ee6a25df597a779717f9ef.svg" /><div class="ds-work-cover--hover-container"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span><p>Download Free PDF</p></div><div class="ds-work-cover--ribbon-container">Download Free PDF</div><div class="ds-work-cover--ribbon-triangle"></div></button></div></div></div><div class="ds-work-card--work-information"><h1 class="ds-work-card--work-title">ON LOCAL GOVERNMENTS OMBUDSMAN IN TURKEY: A COMPARATIVE ANALYSIS WITH THE LOCAL GOVERNMENTS OMBUDSMAN IN UK AND ITALY</h1><div class="ds-work-card--work-authors ds-work-card--detail"><a class="ds-work-card--author js-wsj-grid-card-author ds2-5-body-md ds2-5-body-link" data-author-id="18462892" href="https://gumushane.academia.edu/KadirDo%C4%9Fan"><img alt="Profile image of Kadir Caner Doğan" class="ds-work-card--author-avatar" src="https://0.academia-photos.com/18462892/7842405/8787247/s65_kadir.do_an.jpg_oh_6862924d78dcff8aeffb8ce49b431933_oe_5572e022___gda___1434472777_06bf51660a0a4db2b3601fc637dd7253" />Kadir Caner Doğan</a></div><div class="ds-work-card--detail"><p class="ds-work-card--detail ds2-5-body-sm">2024, Revista de Gestao Social e Ambiental</p><a class="js-loswp-work-card-doi-link ds2-5-body-sm ds2-5-body-link" href="https://doi.org/10.24857/rgsa.v18n7-005" rel="nofollow">https://doi.org/10.24857/rgsa.v18n7-005</a><div class="ds-work-card--work-metadata"><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">visibility</span><p class="ds2-5-body-sm" id="work-metadata-view-count">…</p></div><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">description</span><p class="ds2-5-body-sm">17 pages</p></div><div class="ds-work-card--work-metadata__stat"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">link</span><p class="ds2-5-body-sm">1 file</p></div></div><script>(async () => { const workId = 117102316; 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}); // Otherwise, just update it immediately. } else { updateViewCount(viewCount); } })();</script></div><p class="ds-work-card--work-abstract ds-work-card--detail ds2-5-body-md">Objective: The Ombudsman is essentially an independent, national-level institution that operates in response to complaints from citizens in order to steer public administrations away from bad administrative practices and behavior. However, it is impossible for an ombudsman with such a broad mandate at the national level to deal with all administrative complaints within the state. Therefore, in order to get more efficiency from the national Ombudsman, it has been divided into different sub-types. Theoretical Framework: One of these is the Ombudsman for local governmentrs, which deals only with complaints from local administrations. Although there is a national ombudsman in Turkey, there is no ombudsman specialized in local governments. Method: This study aims to make some suggestions for the Ombudsman for local governments envisaged to be established in Turkey in the future by analyzing the local governments ombudsman offices in the UK and Italy in terms of their structural-institutional and functional aspects. In this context, the study, with a comparative approach, provides suggestions for the basic aspects, qualities and characteristics of the Turkish local government ombudsman and, thus, for its structural-institutional and functional aspects. The method of the research is literature review. Results and Discussion: According to the results of this research; Establishing an ombudsman for local governments in Turkey by law, cooperating with other ombudsmen in the vicinity, examining and correcting the mismanagement and bad behavior of local governments upon public demand, ensuring easy and cheap access, fulfilling their duties, and quickly and systematically addressing the faults of local governments. Warning, making suggestions, preparing reports and then reporting the situation to local decision-making boards and the public will be effective in providing public services more effectively and efficiently and strengthening local democracy. Originality/value: In the study, original suggestions are made for local government ombudsman in Turkey, based on the examples of UK and Italy.</p><div class="ds-work-card--button-container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--work-card","attachmentId":113049915,"attachmentType":"pdf","workUrl":"https://www.academia.edu/117102316/ON_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_TURKEY_A_COMPARATIVE_ANALYSIS_WITH_THE_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_UK_AND_ITALY"}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--work-card","attachmentId":113049915,"attachmentType":"pdf","workUrl":"https://www.academia.edu/117102316/ON_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_TURKEY_A_COMPARATIVE_ANALYSIS_WITH_THE_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_UK_AND_ITALY"}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div></div><div data-auto_select="false" data-client_id="331998490334-rsn3chp12mbkiqhl6e7lu2q0mlbu0f1b" data-doc_id="113049915" data-landing_url="https://www.academia.edu/117102316/ON_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_TURKEY_A_COMPARATIVE_ANALYSIS_WITH_THE_LOCAL_GOVERNMENTS_OMBUDSMAN_IN_UK_AND_ITALY" data-login_uri="https://www.academia.edu/registrations/google_one_tap" data-moment_callback="onGoogleOneTapEvent" id="g_id_onload"></div><div class="ds-top-related-works--grid-container"><div class="ds-related-content--container ds-top-related-works--container"><h2 class="ds-related-content--heading">Related papers</h2><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="0" data-entity-id="67602892" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman">Enhancing Public Services Quality by Strengthening the Role of Ombudsman</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="22697162" href="https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori">yuli tirtariandi el anshori</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Proceedings of the International Conference on Administrative Science (ICAS 2017), 2017</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Enhancing Public Services Quality by Strengthening the Role of Ombudsman","attachmentId":78360006,"attachmentType":"pdf","work_url":"https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="1" data-entity-id="74297661" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/74297661/Ombudsman_system_in_the_world_and_a_case_study_the_Nederlands_experiences_and_Turkeys_situation">Ombudsman system in the world and a case study : the Nederland's experiences and Turkey's situation</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="23620455" href="https://samsun.academia.edu/AyhanYilmaz">AYHAN N U R I YILMAZ</a><span>, </span><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="139944303" href="https://independent.academia.edu/%C4%B0smailCeritli">İsmail Ceritli</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Ombudsman system in the world and a case study : the Nederland's experiences and Turkey's situation, 2015</p><p class="ds-related-work--abstract ds2-5-body-sm">In this booklet, establishment of ombudsman system in the world is handled and the purpose of the system, functions, responsibilities, types and shape of the structures around the world is analyzed to get some best points for Turkey's new ombudsman system, Public Audit Institution. As a begenning lets express the nature of ombudsman in brief. If the definitions from different academician, applicants or other related people are observed, it is seen that actually all of them is less or more met in the same explanations on the ombudsman. In this respect Spenheimer defines the ombudsman as mentioned below: An ombudsman is a neutral member of a public or private association who receives complaints from sources both internal and external to the association and helps to resolve these complaints through mediation, counseling, and other innumerable dispute resolution techniques. According to Reif, the Ombudsman is a public establishment by the legistlative branch of government, to supervise the administrative activities of the executive branches. In the other side, a 1974 resolution of the International Bar Association defines “ombudsman” as follows: An office provided by the constitution or by action of the legislature or parliament and headed by an independent high-level public official who is responsible to the legislature or parliament, who receives complaints from aggrieved persons against government-agencies, officials and employers or who acts on his own motion, and has the power to investigate, recommend corrective action and issue reports. In the same parallel, Gokce also states the role of ombudsman such as:Ombudsman has a main purpose to protect the public against slow servises or against non-fullfilling the needs of them, in case of the the mixed structures of public administration system and slow beurocratic procedures. It serves as an agent between the citizens and state institutions. The system is regarded as the first point to solve the problems resulted against the public as a result of the official procedures between the state institutions and public. In this regard, the system around the world will be taken in hand with an historical perspective, as a case study Nederland's National Ombudsman institution will be introduced and analyzed and at the end under the light of the experiences, Turkish Ombudsman (Public Audit Instıtute) will be discussed. Taking into account the ombudsman basic purpose mentined above, the booklet is designed in five main section when the introduction section is not considered. In line with this short explanation: In the second section, ombudsman system in general will be held in an historical perspective. In this part, European Ombudsman will also be introduced in a genaral manner. In the third section, Ombudsman system as a public audit mechanism will be discuessed with its all aspects like selection method of Ombudsman, functions, complaint procedures, authority and responsibilities, relations with offices and institutions, reporting issue, etc. The system codes and main principals of Ombudsmanship will be explained in the fourth section. This part is especially important to understand in which determined condisitons and how an Ombudsman system can be successful. In the fifth section, The Nederland National Ombudsman Institute will be held and analyzed as a case study. The aim of this section is to see what are the problems faced in an applied and functioning system already which has a long historical bacground. In this part, takes place an interwiev realized with The Nederland National Ombudsman Distinquished Mr. Alex BRENNINKMEIJERand Rotterdam Ombudsman Distinquished Mrs. Anne Mieke ZWANEVELD. In the last section, Turkish Ombudsman Institute will be handled and discussed under the circumstances and realities explained in the previous parts.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Ombudsman system in the world and a case study : the Nederland's experiences and Turkey's situation","attachmentId":86540269,"attachmentType":"docx","work_url":"https://www.academia.edu/74297661/Ombudsman_system_in_the_world_and_a_case_study_the_Nederlands_experiences_and_Turkeys_situation","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/74297661/Ombudsman_system_in_the_world_and_a_case_study_the_Nederlands_experiences_and_Turkeys_situation"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="2" data-entity-id="101900945" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/101900945/The_Role_of_Ombudsman_in_Improving_Accountability_of_Government_Public_Services">The Role of Ombudsman in Improving Accountability of Government Public Services</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="108507740" href="https://independent.academia.edu/AmirImbaruddin">Amir Imbaruddin</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Advances in Social Science, Education and Humanities Research, 2021</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Role of Ombudsman in Improving Accountability of Government Public Services","attachmentId":102312957,"attachmentType":"pdf","work_url":"https://www.academia.edu/101900945/The_Role_of_Ombudsman_in_Improving_Accountability_of_Government_Public_Services","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/101900945/The_Role_of_Ombudsman_in_Improving_Accountability_of_Government_Public_Services"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="3" data-entity-id="77660103" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/77660103/The_Intermediary_Function_of_Turkeys_Legislative_Ombudsman_in_Resolving_Public_Disputes_%C4%B0r%C5%9Fat_Sar%C4%B1alio%C4%9Flu_bilig_T%C3%BCrk_D%C3%BCnyas%C4%B1_Sosyal_Bilimler_Dergisi_96">The Intermediary Function of Turkey's Legislative Ombudsman in Resolving Public Disputes / İrşat Sarıalioğlu / bilig Türk Dünyası Sosyal Bilimler Dergisi 96</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="66958428" href="https://independent.academia.edu/biligDergisi">bilig Türk Dünyası Sosyal Bilimler Dergisi</a></div><p class="ds-related-work--metadata ds2-5-body-xs">bilig, 2021</p><p class="ds-related-work--abstract ds2-5-body-sm">This article focuses on the function of legislative ombudsman in Turkey in resolving public disputes to understand its intermediary position between public institutions and citizens. Since its establishment in 2012 under the Turkish Grand National Assembly, the Ombudsman Institution of Turkey has resolved 80,535 public disputes. Although the intermediary function of ombudsman has been unexplored in the literature, with studies focusing more on legal and administrative functions, the Turkish context shows that the adoption of intermediary methods enhances the dispute resolution capacity of this institution. To understand the function of intermediary methods in increasing the dispute resolution capacity of ombudsman, this article empirically analyzes 1003 cases resolved via friendly settlement, an intermediary method adopted by the Ombudsman Institution of Turkey since 2017. This study reveals that intermediary methods make limited but positive contribution to the dispute resolution capacity of ombudsman by increasing the interaction between the parties.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Intermediary Function of Turkey's Legislative Ombudsman in Resolving Public Disputes / İrşat Sarıalioğlu / bilig Türk Dünyası Sosyal Bilimler Dergisi 96","attachmentId":84969876,"attachmentType":"pdf","work_url":"https://www.academia.edu/77660103/The_Intermediary_Function_of_Turkeys_Legislative_Ombudsman_in_Resolving_Public_Disputes_%C4%B0r%C5%9Fat_Sar%C4%B1alio%C4%9Flu_bilig_T%C3%BCrk_D%C3%BCnyas%C4%B1_Sosyal_Bilimler_Dergisi_96","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/77660103/The_Intermediary_Function_of_Turkeys_Legislative_Ombudsman_in_Resolving_Public_Disputes_%C4%B0r%C5%9Fat_Sar%C4%B1alio%C4%9Flu_bilig_T%C3%BCrk_D%C3%BCnyas%C4%B1_Sosyal_Bilimler_Dergisi_96"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="4" data-entity-id="88560875" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/88560875/HISTORICAL_ROOTS_OF_THE_DEVELOPMENT_OF_THE_OMBUDSMAN_IN_MODERN_TURKEY_A_SYNTHESIS_OF_THE_OTTOMAN_LEGACY_AND_EUROPEAN_MODEL">HISTORICAL ROOTS OF THE DEVELOPMENT OF THE OMBUDSMAN IN MODERN TURKEY: A SYNTHESIS OF THE OTTOMAN LEGACY AND EUROPEAN MODEL</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="116362854" href="https://independent.academia.edu/NadiaLahdili">Nadia Lahdili</a></div><p class="ds-related-work--metadata ds2-5-body-xs">HISTORICAL ROOTS OF THE DEVELOPMENT OF THE OMBUDSMAN IN MODERN TURKEY: A SYNTHESIS OF THE OTTOMAN LEGACY AND EUROPEAN MODEL, 2018</p><p class="ds-related-work--abstract ds2-5-body-sm">From the beginning of the 1960s, there was a gradual understanding of the relevance of the ombudsman institution as an alternative mechanism to justice restoration that has taken a significant place in present-day societies. Attempts to institutionalize the ombudsman in Turkey go back to the 1970s, however, the process for its legalization came as part of internal and external factors. The internal factors include the legislative amendment and administrative reforms that the country has launched extensively as part of the modernization plan, while the external factor came in line with the European Union (EU) harmonization process. As part of the institutional amendments, Kamu Denetçiliği Kurumu (KDK) acquired a 'constitutional status'. The main aim of this research is to study the development of the ombudsman in modern Turkey. This research tries to answer the following question: How can we view the recent institutionalization of the ombudsman in modern Turkey: is it an adoption of the EU norms and practices for the mere sake of bureaucratic rapprochement, or an attempt to draw on Ottoman legacy being a pioneer of ombudsman, or a synthesis of both? A qualitative methodology was adopted to study the historical roots of the ombudsman institution. This study, divided into four chapters, looked into the main concepts adopted, discussed the theoretical approach, the different existing models of the ombudsman, and their development. It also discussed the EU ombudsman being one model of supranational ombudsman, and the KDK as an institutional classical model. The research also looked into the aspect of continuity and change by studying the ombudsman in its traditional and modern models; an analytical study of Diwan Al-Mazalem (Grievances Court) in its ancient and current forms was carried out. This research found that although the Orientalists' discussions associate the ombudsman to the early Scandinavian experience, grievances resolution system has been a far-reaching institution of the Islamic administration, and that the roots of the ombudsman is an 'ancient notion' that originated from Diwan Al-Mazalem and the Ottoman's Chief Justice model. The research argued that there are many factors affecting institutional attributes such as legal traditions, governance regime, economic development, social structure, etc. Hence, the functional model of the ombudsman should take into account the critical national infrastructure and distinct conditions of Turkey, internal and external dynamics as well.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"HISTORICAL ROOTS OF THE DEVELOPMENT OF THE OMBUDSMAN IN MODERN TURKEY: A SYNTHESIS OF THE OTTOMAN LEGACY AND EUROPEAN MODEL","attachmentId":92511972,"attachmentType":"pdf","work_url":"https://www.academia.edu/88560875/HISTORICAL_ROOTS_OF_THE_DEVELOPMENT_OF_THE_OMBUDSMAN_IN_MODERN_TURKEY_A_SYNTHESIS_OF_THE_OTTOMAN_LEGACY_AND_EUROPEAN_MODEL","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/88560875/HISTORICAL_ROOTS_OF_THE_DEVELOPMENT_OF_THE_OMBUDSMAN_IN_MODERN_TURKEY_A_SYNTHESIS_OF_THE_OTTOMAN_LEGACY_AND_EUROPEAN_MODEL"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="5" data-entity-id="35952746" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/35952746/The_Role_of_National_Ombudsmans_Offices_in_Promoting_the_Concept_of_good_Administration_in_Albania_Macedonia_and_Kosovo_The_way_ahead">The Role of National Ombudsman's Offices in Promoting the Concept of good Administration in Albania, Macedonia and Kosovo: The way ahead</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="73998082" href="https://aab-edu.academia.edu/AMemetaj">Arlinda Memetaj</a></div><p class="ds-related-work--abstract ds2-5-body-sm">The private persons in any democratic state should have a right to dispute the administrative decisions affecting their rights, freedoms or interests before (among others) competent independent courts. It is the key precondition for the principle of transparent and responsible public administration as an integral part of democratic governance. In addition to the " judiciary control of the administrative decisions " , the private persons`human rights against the public administration may be also protected through the Ombudsman office. The increasing importance of the afore mentioned issues relating public administration and the various types of control of the administrative acts been long time ago reflected in the mandate of almost all of the key international intergovernmental organizations, especially the European ones including the Council of Europe, the European Union and the OSCE. The establishment of both effective public administration and administrative justice system has been for a long period of time among the most " important and urgent " final strategic objectives of almost any country in the Balkans region, including Albania, Macedonia and Kosovo. This process included (among others) establishing European-like Ombudsman offices in these countries. Against the above background the present paper firstly explains why the administration action must be controlled by the public, and it then outlines the European Right of Good Administration, the OmbudsmanOfficès mandate. This is then followed by presenting the concept of European Administrative Space in terms of the Role of the OECD-SIGMA in Developing the Standards of Good Administration. Against the preceding subsections the paper further presents the basic legislative framework for action of the National Ombudsman Offices in Albania, Macedonia and Kosovo, which is then followed by a short review of the actual state of play of the Principle No.2 of the SIGMA European Principles for Public Administration (as</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Role of National Ombudsman's Offices in Promoting the Concept of good Administration in Albania, Macedonia and Kosovo: The way ahead","attachmentId":55835669,"attachmentType":"docx","work_url":"https://www.academia.edu/35952746/The_Role_of_National_Ombudsmans_Offices_in_Promoting_the_Concept_of_good_Administration_in_Albania_Macedonia_and_Kosovo_The_way_ahead","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/35952746/The_Role_of_National_Ombudsmans_Offices_in_Promoting_the_Concept_of_good_Administration_in_Albania_Macedonia_and_Kosovo_The_way_ahead"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="6" data-entity-id="7965889" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/7965889/Citizens_Power_to_Demand_Accountability_in_Public_Administration_and_Public_Service">Citizens’ Power to Demand Accountability in Public Administration and Public Service</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="2744161" href="https://independent.academia.edu/erayakdag">Eray AKDAG</a></div><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Citizens’ Power to Demand Accountability in Public Administration and Public Service","attachmentId":34437319,"attachmentType":"pdf","work_url":"https://www.academia.edu/7965889/Citizens_Power_to_Demand_Accountability_in_Public_Administration_and_Public_Service","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/7965889/Citizens_Power_to_Demand_Accountability_in_Public_Administration_and_Public_Service"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="7" data-entity-id="49216774" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/49216774/The_need_for_the_institution_of_Municipal_Ombudsman_in_the_Free_State_Province_South_Africa">The need for the institution of Municipal Ombudsman in the Free State Province, South Africa</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="37695347" href="https://ufs.academia.edu/MolefinyanaPhera">Molefinyana Phera</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Academia Letters, 2021</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The need for the institution of Municipal Ombudsman in the Free State Province, South Africa","attachmentId":67602734,"attachmentType":"pdf","work_url":"https://www.academia.edu/49216774/The_need_for_the_institution_of_Municipal_Ombudsman_in_the_Free_State_Province_South_Africa","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/49216774/The_need_for_the_institution_of_Municipal_Ombudsman_in_the_Free_State_Province_South_Africa"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="8" data-entity-id="32969811" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/32969811/A_Comparative_Analysis_of_the_Turkish_and_Hungarian_Ombudsman_Institutions">A Comparative Analysis of the Turkish and Hungarian Ombudsman Institutions</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="10422346" href="https://u-szeged.academia.edu/gizemg%C3%BCltekin">Gizem Gültekin Varkonyi</a></div><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"A Comparative Analysis of the Turkish and Hungarian Ombudsman Institutions","attachmentId":53093075,"attachmentType":"pdf","work_url":"https://www.academia.edu/32969811/A_Comparative_Analysis_of_the_Turkish_and_Hungarian_Ombudsman_Institutions","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/32969811/A_Comparative_Analysis_of_the_Turkish_and_Hungarian_Ombudsman_Institutions"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="9" data-entity-id="37091986" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/37091986/Decentralization_of_the_Ombudsman_Institution_in_Romania_How_Effective_Is_It">Decentralization of the Ombudsman Institution in Romania: How Effective Is It</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="87713678" href="https://u-paris2.academia.edu/StefaniaChiru">Stefania Chiru</a></div><p class="ds-related-work--abstract ds2-5-body-sm">The effectiveness of Ombudsman's activity has been the subject of various evaluations from reports of international organizations to books and articles written by practitioners and academia. All these emphasized the difficulty of designing an assessment fit-all model. Bearing this in mind, the aim of this article is to offer a critical evaluation of the effectiveness of Ombudsman's local offices on two components: accessibility, which relates to individuals, and cooperation, which concerns public administration authorities.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Decentralization of the Ombudsman Institution in Romania: How Effective Is It","attachmentId":57043704,"attachmentType":"pdf","work_url":"https://www.academia.edu/37091986/Decentralization_of_the_Ombudsman_Institution_in_Romania_How_Effective_Is_It","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/37091986/Decentralization_of_the_Ombudsman_Institution_in_Romania_How_Effective_Is_It"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div></div></div><div class="ds-sticky-ctas--wrapper js-loswp-sticky-ctas hidden"><div class="ds-sticky-ctas--grid-container"><div class="ds-sticky-ctas--container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--sticky-ctas","attachmentId":113049915,"attachmentType":"pdf","workUrl":null}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--sticky-ctas","attachmentId":113049915,"attachmentType":"pdf","workUrl":null}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div><div class="ds-below-fold--grid-container"><div class="ds-work--container js-loswp-embedded-document"><div class="attachment_preview" data-attachment="Attachment_113049915" style="display: none"><div class="js-scribd-document-container"><div class="scribd--document-loading js-scribd-document-loader" style="display: block;"><img alt="Loading..." src="//a.academia-assets.com/images/loaders/paper-load.gif" /><p>Loading Preview</p></div></div><div style="text-align: center;"><div class="scribd--no-preview-alert js-preview-unavailable"><p>Sorry, preview is currently unavailable. You can download the paper by clicking the button above.</p></div></div></div></div><div class="ds-sidebar--container js-work-sidebar"><div class="ds-related-content--container"><h2 class="ds-related-content--heading">Related papers</h2><div class="ds-related-work--container js-related-work-sidebar-card" data-collection-position="0" data-entity-id="95523015" data-sort-order="default"><a class="ds-related-work--title js-related-work-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/95523015/THE_ROLE_OF_THE_OMBUDSMAN_IN_THE_PROTECTION_OF_PUBLIC_VALUE_IN_THE_CONTEXT_OF_GOOD_GOVERNANCE_PRINCIPLES">THE ROLE OF THE OMBUDSMAN IN THE PROTECTION OF PUBLIC VALUE IN THE CONTEXT OF GOOD GOVERNANCE PRINCIPLES</a><div class="ds-related-work--metadata"><a class="js-related-work-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="36969024" href="https://ktu.academia.edu/EmrahFiridin">Emrah Firidin</a></div><p class="ds-related-work--metadata 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