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Kundenservice-Software für die Medien- und Unterhaltungsbranche | Zendesk
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Das ist aber schwer, wenn ihre Daten über verschiedene Systeme verteilt sind. Zendesk integriert Ihre gesamten Daten an einem zentralen Ort. Mit unserem App Marketplace ist es ganz einfach, den Überblick über Produktnutzung, Präferenzen, Abrechnungshistorie und Account-Größe zu behalten. 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Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zappen Sie auf jeden Kanal</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Helfen Sie Ihren Kund:innen auf jedem Kanal rund um die Uhr weiter. Help Center fügen sich nahtlos in Ihre Markenidentität und geben Antworten auf häufig gestellte Fragen, Chat ermöglicht Support direkt über die App, und Connect erzeugt personalisierte Empfehlungen und proaktive Benachrichtigungen, etwa wenn ein Konzert verschoben wird. </p><a href="/service-suite/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Entdecken Sie die Zendesk Suite</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/scr-media-2-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-2-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-2-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Bringen Sie Kundendienst-Mitarbeiter:innen ganz groß raus</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Stellen Sie sicher, dass Kundendienst-Mitarbeiter:innen über die nötigen Tools verfügen, um schneller und effizienter Antworten auf Fragen zu erhalten, ganz gleich, welchen Hintergrund sie haben. Mit Zendesk bekommen Kundendienst-Mitarbeiter:innen einen vollständigen Überblick über Ihre Kund:innen und können so personalisierten Service bei jeder einzelnen Interaktion bieten. Und Automatisierungen und eine Wissensdatenbank reduzieren den Arbeitsaufwand für Ihre Mitarbeiter:innen.</p><a href="/service/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Erfahren Sie mehr über Support und Sell</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/scr-media-3-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-3-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-3-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Sie gestalten die Show hinter den Kulissen</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Messen Sie Kundeninteraktionen auf allen Kanälen. Sie können Trends und die wichtigsten Kundendaten nachverfolgen, indem Sie sich Einblick in alle Betriebsabläufe verschaffen: Produktion, Distribution oder Merchandising.</p><a href="/service/analytics/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Lernen Sie Explore kennen</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/scr-media-4-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-4-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-4-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 fBvMzy"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Sehen Sie selbst, was Zendesk kann</h2><a href="/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Demo anfordern</a></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-mediaocean-gray.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Mehr Content, weniger Probleme</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">„Oft kennen sich unsere Kund:innen nicht gut genug mit einem Produkt aus, um ihre Suche einzugrenzen. Wir konnten Videos und andere Lernmaterialien ganz einfach über Zendesk Guide erstellen, ohne dass dazu zusätzliche Ressourcen oder Geld erforderlich waren. Unsere Kund:innen finden jetzt problemlos, wonach sie suchen.“</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Stephanie Dorman</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Senior VP Client Services bei Mediaocean</p></cite><a href="/customer/mediaocean/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Weiterlesen</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span 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data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-riotgames-gray.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Sehen Sie die nächsten Schritte vorher</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">„Zendesk bekommt viele Ideen von Kund:innen und nimmt unsere Anforderungen oft schon vorweg, bevor wir sie überhaupt formulieren können oder selbst verstanden haben.“</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Shaun ‚BlueFire‘ Randall</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Product Manager – Support Engineering bei Riot Games</p></cite><a href="/customer/mediaocean/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Weiterlesen</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/customer-riotgames.jpg 1x, 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Tools integrieren</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LogotypeRowstyle__LogotypeRowRoot-sc-p9wc1w-0"><div class="LogotypeRowstyle__LogotypeRowBasic-sc-p9wc1w-3 fNogSY"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-discord-gray.svg" alt="Discord" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-salesforce-gray.svg" alt="Salesforce" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-jira-software-gray.svg" alt="Jira Software" 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data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">App-Marketplace aufrufen</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Entdecken Sie Ressourcen für die Medien- und Unterhaltungsbranche</h3></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 jEKEwf"><button aria-label="Previous" disabled="" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bjKwkY"><svg xmlns="http://www.w3.org/2000/svg" width="8" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowLeft-sc-o4o4ur-1 kcbGIx"><path d="m8.274 14.956-.997.97L.538 8.999a1.533 1.533 0 0 1-.084-2.11l.084-.091L7.291.045l.984.984-6.753 6.753q-.099.098-.024.205l.03.035z"></path></svg></button><button aria-label="Next" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bZNNdy"><svg xmlns="http://www.w3.org/2000/svg" width="8" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowRight-sc-o4o4ur-0 cmHDpI"><path d="m.073 14.956.997.97 6.739-6.927c.59-.59.618-1.491.084-2.11l-.084-.091L1.056.045l-.984.984 6.753 6.753q.099.098.024.205l-.03.035z"></path></svg></button></div></div><div class="slick-slider 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dubpne">Forschung und Berichte</p><div shape="rectangle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jcFGcC"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-media/resource-mediaocean-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/resource-mediaocean-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-media/resource-mediaocean-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/resource-mediaocean-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-media/resource-mediaocean-2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/resource-mediaocean-2x.jpg 1920w, 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/media/","es":"https://www.zendesk.es/media/","fr":"https://www.zendesk.fr/media/","hk":"https://www.zendesk.hk/media/","it":"https://www.zendesk.com/it/media/","kr":"https://www.zendesk.kr/media/","mx":"https://www.zendesk.com.mx/media/","nl":"https://www.zendesk.nl/media/","th":"https://www.zendesk.com/th/media/","tw":"https://www.zendesk.tw/media/","dk":"https://www.zendesk.com/dk/media/","se":"https://www.zendesk.com/se/media/","us":"https://www.zendesk.com/media/","br":"https://www.zendesk.com.br/media/","gb":"https://www.zendesk.co.uk/media/","jp":"https://www.zendesk.co.jp/media/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-migrated.php","_katamari-temp-source_id":"388131","katamari-1":"Zendesk für die Medien- und Unterhaltungsbranche","katamari-2":"Rücken Sie Ihre Kunden ins Rampenlicht","katamari-3":"Ihr Kundenservice sollte genauso großartig sein, wie Ihre Inhalte. Eine schnelle und persönliche Customer Experience ist wichtiger denn je, denn das Angebot an Medien und Unterhaltungsmöglichkeiten wächst rasant. Zendesk hilft großen und kleinen Marken auf der ganzen Welt, die besten Customer Experiences zu realisieren.","katamari-4":"Termin für eine Demo vereinbaren","katamari-5":"Einige unserer \u003cspan\u003egrößten Fans\u003c/span\u003e","katamari-swap-1":"\u003cdiv class=\"col col-img col-2 col-small-1 col-medium-1\"\u003e\r\n\u003ca href=\"/customer/fcc/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-media/logo-fcc.svg\" alt=\"Logo: FCC\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img col-3 col-small-2 col-medium-2\"\u003e\r\n\u003ca href=\"/customer/mediaocean/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-media/logo-mediaocean.svg\" alt=\"Logo: Mediaocean\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img col-6 col-small-2 col-medium-2\"\u003e\r\n\u003ca href=\"/customer/riot-games/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-media/logo-riotgames.png\" alt=\"Logo: Riot Games\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img col-3 col-small-2 col-medium-2\"\u003e\r\n\u003ca href=\"/customer/adroll/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-media/logo-adroll.svg\" alt=\"Logo: AdRoll\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img col-3 col-small-2 col-medium-2\"\u003e\r\n\u003ca href=\"/customer/rovio/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-media/logo-rovio.svg\" alt=\"Logo: Rovio\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img col-6 col-small-2 col-medium-2\"\u003e\r\n\u003ca href=\"/customer/foursquare/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-media/logo-foursquare.svg\" alt=\"Logo: Foursquare\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e","katamari-6":"Zendesk für die Medien- und Unterhaltungsbranche –\u003cspan\u003eunser Ansatz\u003c/span\u003e","katamari-7":"Behandeln Sie jeden Kunden wie eine VIP","katamari-8":"Alle Kunden sollten sich wie VIPs fühlen. Wenn ihre Daten allerdings auf eine Vielzahl von Systemen verteilt sind, ist es schwer, sie persönlich zu betreuen. Mit \u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk\u003c/span\u003e\u003c/a\u003e können Sie alle Daten an einem zentralen Ort integrieren. Und mit APIs und einem umfangreichen Apps Marketplace ist es jetzt einfacher als je zuvor, Metriken wie Produktnutzung, Nutzerpräferenzen, Zahlungshistorie und Accountgröße zu verfolgen. So können Sie nicht nur Zielgruppen identifizieren und segmentieren, sondern auch wirklich persönlichen Support bieten.","katamari-9":"Weitere Infos zur \u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk-Plattform\u003c/span\u003e\u003c/a\u003e","katamari-10":"Zappen Sie durch alle Kanäle","katamari-11":"Mit Zendesk können Sie auf jedem Kanal rund um die Uhr Hilfe anbieten. Markenspezifische Help Center, die jeweils auf Ihre Inhalte abgestimmt sind, geben Antworten auf häufig gestellte Fragen, Chat ermöglicht Support direkt über die App. \u003ca href=\"/connect/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eConnect\u003c/span\u003e\u003c/a\u003e wiederum erzeugt personalisierte Empfehlungen und proaktive Benachrichtigungen, etwa wenn ein Konzert ausfällt. Das ist Support auf Abruf, damit Benutzer nicht unnötig Zeit verschwenden.","katamari-12":"Mehr zur \u003ca href=\"/support-suite/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Support Suite\u003c/span\u003e\u003c/a\u003e","katamari-13":"Bringen Sie Kundendienst-Mitarbeiter ganz groß raus","katamari-14":"Stellen Sie sicher, dass Kundendienst-Mitarbeiter über die nötigen Tools verfügen, um schneller und effizienter Antworten auf Fragen zu erhalten, ganz gleich, welchen Hintergrund sie haben. Mit Zendesk bekommen Kundendienst-Mitarbeiter einen vollständigen Überblick über Ihre Kunden und können sie so bei jeder einzelnen Interaktion individuell betreuen. Und mit Automatisierungen und einer einheitlichen Wissensdatenbank werden einfache Aufgaben mit wesentlich geringerem Aufwand erledigt, damit Kundendienst-Mitarbeiter motiviert und Ihre Kunden zufrieden bleiben.","katamari-15":"Weitere Infos zu \u003ca href=\"/support/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Support\u003c/span\u003e\u003c/a\u003e und \u003ca href=\"/guide/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Guide\u003c/span\u003e\u003c/a\u003e","katamari-16":"Sie gestalten die Show hinter den Kulissen","katamari-17":"Messen Sie mit Zendesk Explore Kundeninteraktionen auf allen Kanälen Sie können Kunden-Trends und die wichtigsten Daten nachverfolgen, indem Sie sich Einblick in alle Betriebsabläufe verschaffen: Produktion, Distribution oder Merchandising.","katamari-18":"Mit \u003ca href=\"/explore/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Explore\u003c/span\u003e\u003c/a\u003e loslegen","katamari-19":"Termin für eine Demo vereinbaren","katamari-20":"Zendesk entwickelt sich mit \u003cspan\u003eIhrem Unternehmen weiter\u003c/span\u003e","katamari-21":"Ersetzen Sie \u003cspan\u003everaltete Inhalte\u003c/span\u003e","katamari-22":"Raus mit dem Alten, rein mit dem Neuen","katamari-23":"„Zendesk Support ist eine echte Alternative zu älteren Produkten. Es zeichnet sich dadurch aus, dass es schnell einsatzbereit ist und Kosten sowie Zeitaufwand für die Implementierung deutlich reduziert. Es erfüllt unsere aktuellen Anforderungen, und die Philosophie von Zendesk stellt sicher, dass es auch in den kommenden Jahren eine solide Alternative für innovative Entscheidungsträger sein wird.“","katamari-24":"Dustin Laun","katamari-25":"Senior Advisor of Innovation \u0026 Technology \u003cspan\u003ebei der FCC\u003c/span\u003e","katamari-26":"Erfahren Sie, wie die \u003cspan class=\"faux-link\"\u003eFCC\u003c/span\u003e die allgemeine Reaktionszeit mit Zendesk um mindestens zehn Tage verbessern konnte.","katamari-27":"Steigern Sie die Zufriedenheit von Kunden und Kundendienst-Mitarbeitern","katamari-28":"Mehr Content, weniger Probleme","katamari-29":"„Oft kennen sich unsere Kunden nicht gut genug mit einem Produkt aus, um ihre Suche einzugrenzen. Wir konnten Videos und andere Lernmaterialien ganz einfach über Zendesk Guide erstellen, ohne dass dazu zusätzliche Ressourcen oder Geld erforderlich waren. Unsere Kunden finden jetzt problemlos, wonach sie suchen.“","katamari-30":"Stephanie Dorman","katamari-31":"Senior VP Client Services bei Mediaocean","katamari-32":"Erfahren Sie, wie \u003cspan class=\"faux-link\"\u003eMediaocean\u003c/span\u003e die Akzeptanz des eigenen Portals \u003cspan\u003emit Zendesk\u003c/span\u003e in sechs Wochen um 305 % steigern konnte.","katamari-33":"Verkürzen Sie Wartezeiten und erhöhen Sie die Zufriedenheit","katamari-34":"Sehen Sie die nächsten Schritte voraus","katamari-35":"„Zendesk bekommt viele Ideen von Kunden und nimmt unsere Anforderungen oft schon vorweg, bevor wir sie überhaupt formulieren können oder selbst verstanden haben.“","katamari-36":"Shaun ‚BlueFire‘ Randall","katamari-37":"Product Manager – Support Engineering bei Riot Games","katamari-38":"Erfahren Sie, wie \u003cspan class=\"faux-link\"\u003eRiot Games\u003c/span\u003e mit Zendesk die Zufriedenheit von mehr als 100 Millionen aktiven Benutzern im Monat steigert","katamari-39":"Erhalten Sie den vollen Durchblick dank Omnichannel","katamari-40":"Sehen Sie das ganze Bild","katamari-41":"„Wir können viel mehr Informationen aus unseren Anrufen, Chats und E-Mails ziehen, weil sie jetzt alle an einem Ort gebündelt sind. Wir sind in der Lage, Tickets zu taggen, Ursachen zu verstehen und Dinge ganz einfach zu ändern. Das ist ein Riesenvorteil für uns.“","katamari-42":"Zach Kulas","katamari-43":"Director of Global Support bei 99designs","katamari-44":"Erfahren Sie, wie \u003cspan class=\"faux-link\"\u003e99designs\u003c/span\u003e \u003cspan\u003emit Zendesk\u003c/span\u003e einen beeindruckenden CSAT von 97 % beibehält","katamari-45":"Integrieren Sie Zendesk problemlos mit anderen Unternehmen \u003cspan\u003ein Ihr Ökosystem:\u003c/span\u003e","katamari-46":"App-Marketplace aufrufen","katamari-47":"Möchten Sie mehr über Zendesk für die Medien- und Unterhaltungsbranche erfahren?","katamari-48":"Die Fallstudie zum ROI von Mediaocean der IDC","katamari-49":"Forschung und Berichte","katamari-50":"Bericht lesen","katamari-51":"Mit MoviePass die Customer Experience im Kino verändern","katamari-52":"Podcast","katamari-53":"Podcast anhören","katamari-54":"Den Support mit Discord skalieren","katamari-55":"Webinar","katamari-56":"Webinar ansehen","katamari-57":"Video-Gamer bei Laune halten","katamari-58":"Blog-Post","katamari-59":"Artikel lesen","katamari-60":"Optimierter Kundenservice mit Lösungen für den Support direkt über die App","katamari-61":"Bericht","katamari-62":"Bericht lesen","katamari-63":"Mediaocean: Erstklassiger Support mit Zendesk","katamari-64":"Webinar","katamari-65":"Webinar ansehen","katamari-66":"So trifft Reverb mit Self-Service bei seinen Kunden den richtigen Ton","katamari-67":"Blog-Post","katamari-68":"Artikel lesen","katamari-69":"Gamer mit Kundenservice spielend bei der Stange halten","katamari-70":"Blog-Post","katamari-71":"Artikel lesen","katamari-72":"Gleich loslegen","katamari-73":"Kostenlos testen","katamari-74":"Demo ansehen","_edit_lock":"1674503071:2901","_edit_last":"2901","_yoast_wpseo_sitemap-include":"-","zen-hero-h1":"Ihre Kund:innen im Rampenlicht","zen-hero-subtitle":"Zendesk für die Unterhaltungsbranche","zen-hero-text":"Eine schnelle und persönliche Customer Experience ist entscheidend, denn das Angebot an Medien und Unterhaltungsmöglichkeiten wächst rasant. Zendesk hilft großen und kleinen Marken auf der ganzen Welt, Customer Experiences zu realisieren, die so packend sind, wie Ihre Inhalte.","zen-media-cta-get-a-demo":"Demo anfordern","zen-media-fan-logos":"Einige unserer größten Fans","zen-media-relation-1-heading":"Behandeln Sie alle Kund:innen wie VIPs","zen-media-relation-1-text":"Ihre Kund:innen sollten sich wie VIPs fühlen. Das ist aber schwer, wenn ihre Daten über verschiedene Systeme verteilt sind. Zendesk integriert Ihre gesamten Daten an einem zentralen Ort. Mit unserem App Marketplace ist es ganz einfach, den Überblick über Produktnutzung, Präferenzen, Abrechnungshistorie und Account-Größe zu behalten. So können Sie Zielgruppen identifizieren und segmentieren, um personalisierten Support zu gewährleisten.","zen-media-relation-1-link":"Weitere Infos zur Zendesk-Plattform","zen-media-relation-2-heading":"Zappen Sie auf jeden Kanal","zen-media-relation-2-text":"Helfen Sie Ihren Kund:innen auf jedem Kanal rund um die Uhr weiter. Help Center fügen sich nahtlos in Ihre Markenidentität und geben Antworten auf häufig gestellte Fragen, Chat ermöglicht Support direkt über die App, und Connect erzeugt personalisierte Empfehlungen und proaktive Benachrichtigungen, etwa wenn ein Konzert verschoben wird. ","zen-media-relation-2-link":"Entdecken Sie die Zendesk Suite","zen-media-relation-3-heading":"Bringen Sie Kundendienst-Mitarbeiter:innen ganz groß raus","zen-media-relation-3-text":"Stellen Sie sicher, dass Kundendienst-Mitarbeiter:innen über die nötigen Tools verfügen, um schneller und effizienter Antworten auf Fragen zu erhalten, ganz gleich, welchen Hintergrund sie haben. Mit Zendesk bekommen Kundendienst-Mitarbeiter:innen einen vollständigen Überblick über Ihre Kund:innen und können so personalisierten Service bei jeder einzelnen Interaktion bieten. Und Automatisierungen und eine Wissensdatenbank reduzieren den Arbeitsaufwand für Ihre Mitarbeiter:innen.","zen-media-relation-3-link":"Erfahren Sie mehr über Support und Sell","zen-media-relation-4-heading":"Sie gestalten die Show hinter den Kulissen","zen-media-relation-4-text":"Messen Sie Kundeninteraktionen auf allen Kanälen. Sie können Trends und die wichtigsten Kundendaten nachverfolgen, indem Sie sich Einblick in alle Betriebsabläufe verschaffen: Produktion, Distribution oder Merchandising.","zen-media-relation-4-link":"Lernen Sie Explore kennen","zen-media-mid-heading":"Sehen Sie selbst, was Zendesk kann","zen-media-cust-story-1-heading":"Mehr Content, weniger Probleme","zen-media-cust-story-1-media":"https://web-assets.zendesk.com/images/p-industry-media/customer-mediaocean-2x.jpg","zen-media-cust-story-1-quote":"„Oft kennen sich unsere Kund:innen nicht gut genug mit einem Produkt aus, um ihre Suche einzugrenzen. 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