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again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853","lastActivityAt":"2024-11-14T22:41:52+00:00","publishedAt":"2024-03-14T15:44:59+00:00","contentType":"productUpdate","replyCount":71,"views":3717,"productAreas":[],"label":""},"config":{"selectedTopic":{"id":6853,"title":"Merge conversations & tickets- Beta available \ud83e\udd29","content":"<section class=\"callout callout-blue\"><div><div><div><div><p><strong>Update \ud83d\udca1<\/strong><br \/>\u00a0<\/p><p>The Merge Conversations &amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user 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days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.intercom.com/product-updates/merge-conversations-tickets-beta-available-6853"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Merge conversations & tickets- Beta available 🤩</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img 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How to prevent unwanted visitor bots?<\/p><p>our domain:\u00a0<a href=\"https:\/\/parksidedentalny.com\/\" rel=\"nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=24626#post24626","creationDate":"2024-10-12T14:29:59+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6340,"id":8109,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109","title":"What do we do if our site is attacked by bots?","lastPost":{"id":25714,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<content-quote data-username=\"Fario Consulting\"><div class=\"content-quote-content\">\t<p>Hi,<br \/>\tI would suggest that you implement some delays before bots are triggered to reduce instant engagement by spambots.\u00a0<br \/>\tAlso try restricting or block visibility of bots for visitors from countries where spam activity is prevalent. Further try installing a website security solution like Cloudflare to provide further protection against unwanted visitor bots<\/p>\t<\/div><\/content-quote><p>Thanks!<\/p>","url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714","creationDate":"2024-11-23T17:30:23+0000","relativeCreationDate":"8 hours ago"},"lastReply":{"id":25714,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<content-quote data-username=\"Fario Consulting\"><div class=\"content-quote-content\">\t<p>Hi,<br \/>\tI would suggest that you implement some delays before bots are triggered to reduce instant engagement by spambots.\u00a0<br \/>\tAlso try restricting or block visibility of bots for visitors from countries where spam activity is prevalent. Further try installing a website security solution like Cloudflare to provide further protection against unwanted visitor bots<\/p>\t<\/div><\/content-quote><p>Thanks!<\/p>","url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714","creationDate":"2024-11-23T17:30:23+0000","relativeCreationDate":"8 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"ideationStatus":{"name":"Submitted","bgColor":"#0057ff","color":"#ffffff"},"relevantPost":{"id":24626,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?<\/p><p>our domain:\u00a0<a href=\"https:\/\/parksidedentalny.com\/\" rel=\"nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=24626#post24626","creationDate":"2024-10-12T14:29:59+0000","relativeCreationDate":"1 month ago"},"numberOfViews":38,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25714"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8109 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to What do we do if our site is attacked by bots?" href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/parksidedentalny-17768">parksidedentalny</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">What do we do if our site is attacked by bots?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109">Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?our domain: https://parksidedentalny.com/</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">38</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714"><span class="thread-meta-item__text">8 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":183,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?<\/p>","url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=183#post183","creationDate":"2020-09-09T12:30:14+0000","relativeCreationDate":"4 years ago"},"isTopicUnread":true,"privateId":1438,"id":1540,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540","title":"How can I send full HTML emails through Intercom's API?","lastPost":{"id":25708,"author":{"id":18457,"url":"\/members\/oleg-ovsyannikov-18457","name":"Oleg Ovsyannikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>NB: you can use inline styles<\/p>","url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708","creationDate":"2024-11-23T09:28:23+0000","relativeCreationDate":"16 hours ago"},"lastReply":{"id":25708,"author":{"id":18457,"url":"\/members\/oleg-ovsyannikov-18457","name":"Oleg Ovsyannikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>NB: you can use inline styles<\/p>","url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708","creationDate":"2024-11-23T09:28:23+0000","relativeCreationDate":"16 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":183,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?<\/p>","url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=183#post183","creationDate":"2020-09-09T12:30:14+0000","relativeCreationDate":"4 years ago"},"numberOfViews":1072,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, 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avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/inter-c12-2810" rel="noreferrer"><div class="default-avatar avatar-variant-0">I</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/inter-c12-2810">Inter C12</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a 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class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1072</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/oleg-ovsyannikov-18457" rel="noreferrer"><div class="default-avatar avatar-variant-7">O</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708"><span class="thread-meta-item__text">16 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25377,"author":{"id":18234,"url":"\/members\/lumatone-18234","name":"lumatone","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I just signed up for Intercom, and am having some issues.<\/p><ol type=\"1\"><li>Within my own intercom dashboard, when I click the chat\/messenger\u00a0button to get help from Intercom itself, the chat window appears to try to open and then promptly disappears. <a href=\"https:\/\/www.dropbox.com\/scl\/fi\/ef7pusr0v230zdcg0h5sj\/Screen-Recording-2024-11-11-at-8.12.40-AM.mov?rlkey=erju98v09pui7zzag1q4ux3mm&amp;dl=0\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Watch\u00a0this\u00a0screen capture<\/a>. Not a good first impression if I can\u2019t even get customer support from a customer support company. Ha.<br \/>\t\u00a0<\/li>\t<li>With my own site integration, when i visit it (even from a separate computer) I get the attached screenshotted window when i click the messenger button, as a visitor. Everything is setup as correctly as I can figure. Any idea why the full welcome \/ start a conversation options don\u2019t exist? Website is www.lumatone.io<\/li><\/ol><p>Thanks.<br \/>Matt<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/639d893a-9277-41b6-9b95-89d67aaf92a7.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25377#post25377","creationDate":"2024-11-11T13:27:05+0000","relativeCreationDate":"12 days ago"},"isTopicUnread":true,"privateId":6456,"id":8352,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352","title":"Messenger button disappears on intercom site immediately after clicking!","lastPost":{"id":25694,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"18234\">@lumatone<\/user-mention>! Emily here from Support Engineering at Intercom \ud83d\udc4b\ud83c\udffc<br \/><br \/>I just checked your sites messenger and everything looks to be working as expected now! Including the visitor home page :)<\/p><p>However, if you're experiencing the issue where the messenger icon disappears when you click on it, there are several troubleshooting steps you can take:<\/p><ul><li>Perform a hard refresh by pressing Command + Shift + R on a Mac, or Ctrl + Shift + R on Windows.<\/li>\t<li>Try accessing the site in an incognito browser using Command + Shift + N on Mac, or Ctrl + Shift + N on Windows.<\/li>\t<li>Clear your browser's cache and cookies.<\/li>\t<li>Test the site on a different browser to see if the issue persists.<\/li><\/ul><p>If the problem continues, it may be worth opening a conversation with our team for further inspection. You could check your browser's dev tools console for any errors\u00a0in red, and if possible, take a screenshot of these errors and send them to the team as they can help identify the specific issue. You can open the console by right-clicking on the page, selecting \"Inspect,\" and then navigating to the \"Console\" tab.<\/p><p><strong>Additionally, ensure that no browser extensions or ad blockers are interfering with the Messenger's functionality.<\/strong> These can sometimes block the JavaScript required for the Messenger to work properly.<br \/><br \/>Hope this helps! \ud83d\udcaa\ud83c\udffc<\/p>","url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25694#post25694","creationDate":"2024-11-22T16:27:15+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":25694,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"18234\">@lumatone<\/user-mention>! Emily here from Support Engineering at Intercom \ud83d\udc4b\ud83c\udffc<br \/><br \/>I just checked your sites messenger and everything looks to be working as expected now! Including the visitor home page :)<\/p><p>However, if you're experiencing the issue where the messenger icon disappears when you click on it, there are several troubleshooting steps you can take:<\/p><ul><li>Perform a hard refresh by pressing Command + Shift + R on a Mac, or Ctrl + Shift + R on Windows.<\/li>\t<li>Try accessing the site in an incognito browser using Command + Shift + N on Mac, or Ctrl + Shift + N on Windows.<\/li>\t<li>Clear your browser's cache and cookies.<\/li>\t<li>Test the site on a different browser to see if the issue persists.<\/li><\/ul><p>If the problem continues, it may be worth opening a conversation with our team for further inspection. You could check your browser's dev tools console for any errors\u00a0in red, and if possible, take a screenshot of these errors and send them to the team as they can help identify the specific issue. You can open the console by right-clicking on the page, selecting \"Inspect,\" and then navigating to the \"Console\" tab.<\/p><p><strong>Additionally, ensure that no browser extensions or ad blockers are interfering with the Messenger's functionality.<\/strong> These can sometimes block the JavaScript required for the Messenger to work properly.<br \/><br \/>Hope this helps! \ud83d\udcaa\ud83c\udffc<\/p>","url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25694#post25694","creationDate":"2024-11-22T16:27:15+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":25377,"author":{"id":18234,"url":"\/members\/lumatone-18234","name":"lumatone","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I just signed up for Intercom, and am having some issues.<\/p><ol type=\"1\"><li>Within my own intercom dashboard, when I click the chat\/messenger\u00a0button to get help from Intercom itself, the chat window appears to try to open and then promptly disappears. <a href=\"https:\/\/www.dropbox.com\/scl\/fi\/ef7pusr0v230zdcg0h5sj\/Screen-Recording-2024-11-11-at-8.12.40-AM.mov?rlkey=erju98v09pui7zzag1q4ux3mm&amp;dl=0\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Watch\u00a0this\u00a0screen capture<\/a>. Not a good first impression if I can\u2019t even get customer support from a customer support company. Ha.<br \/>\t\u00a0<\/li>\t<li>With my own site integration, when i visit it (even from a separate computer) I get the attached screenshotted window when i click the messenger button, as a visitor. Everything is setup as correctly as I can figure. Any idea why the full welcome \/ start a conversation options don\u2019t exist? Website is www.lumatone.io<\/li><\/ol><p>Thanks.<br \/>Matt<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/639d893a-9277-41b6-9b95-89d67aaf92a7.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25377#post25377","creationDate":"2024-11-11T13:27:05+0000","relativeCreationDate":"12 days ago"},"numberOfViews":20,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25694"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8352 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Messenger button disappears on intercom site immediately after clicking!" href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/lumatone-18234" rel="noreferrer"><div class="default-avatar avatar-variant-4">L</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/lumatone-18234">lumatone</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Messenger button disappears on intercom site immediately after clicking!</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352">I just signed up for Intercom, and am having some issues.Within my own intercom dashboard, when I click the chat/messenger button to get help from Intercom itself, the chat window appears to try to open and then promptly disappears. Watch this screen capture. Not a good first impression if I can’t even get customer support from a customer support company. Ha. With my own site integration, when i visit it (even from a separate computer) I get the attached screenshotted window when i click the messenger button, as a visitor. Everything is setup as correctly as I can figure. Any idea why the full welcome / start a conversation options don’t exist? Website is www.lumatone.ioThanks.Matt </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">20</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25694#post25694"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/emilygav-17533" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" style="width: 100%;" title alt="Emilygav" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25694#post25694"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25561,"author":{"id":18375,"url":"\/members\/stacy-delong-18375","name":"Stacy DeLong","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist.\u00a0<\/p><ul><li>Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text.<\/li>\t<li>I am trying to insert an Icon\/Image to the Left of a bulleted list. Unfortunately I can\u2019t figure out how to have two columns - so it is only allowing me to insert the image above or below the text.\u00a0<\/li>\t<li>Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven\u2019t found how to do that.\u00a0<\/li><\/ul><p>Any guidance or tips for this novice user, would be greatly appreciated!<\/p><p>SD<\/p>","url":"\/messages-series-11\/email-creation-8428?postid=25561#post25561","creationDate":"2024-11-19T18:40:34+0000","relativeCreationDate":"4 days ago"},"isTopicUnread":true,"privateId":6492,"id":8428,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/email-creation-8428","title":"Email Creation","lastPost":{"id":25636,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18375\">@Stacy DeLong<\/user-mention>\u00a0 Welcome to the Intercom Community!<br \/><br \/>Here\u2019s a quick video with some ideas that I hope will help you with these various questions, some are workaround because I don\u2019t think some of it is possible out of the box -- wish we had some more Notion-esq block editing features but hopefully with these tools you can find something that gets you to your goal!<\/p><p>\u00a0<\/p><oembed url=\"https:\/\/www.loom.com\/share\/2e2abdb4885c4af9ae79d4b6e25bfec7?sid=fc99e029-0085-46e9-a12e-b89ca23173e1\"><\/oembed><p>\u00a0<\/p>","url":"\/messages-series-11\/email-creation-8428?postid=25636#post25636","creationDate":"2024-11-20T21:50:10+0000","relativeCreationDate":"3 days ago"},"lastReply":{"id":25636,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18375\">@Stacy DeLong<\/user-mention>\u00a0 Welcome to the Intercom Community!<br \/><br \/>Here\u2019s a quick video with some ideas that I hope will help you with these various questions, some are workaround because I don\u2019t think some of it is possible out of the box -- wish we had some more Notion-esq block editing features but hopefully with these tools you can find something that gets you to your goal!<\/p><p>\u00a0<\/p><oembed url=\"https:\/\/www.loom.com\/share\/2e2abdb4885c4af9ae79d4b6e25bfec7?sid=fc99e029-0085-46e9-a12e-b89ca23173e1\"><\/oembed><p>\u00a0<\/p>","url":"\/messages-series-11\/email-creation-8428?postid=25636#post25636","creationDate":"2024-11-20T21:50:10+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25561,"author":{"id":18375,"url":"\/members\/stacy-delong-18375","name":"Stacy DeLong","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist.\u00a0<\/p><ul><li>Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text.<\/li>\t<li>I am trying to insert an Icon\/Image to the Left of a bulleted list. Unfortunately I can\u2019t figure out how to have two columns - so it is only allowing me to insert the image above or below the text.\u00a0<\/li>\t<li>Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven\u2019t found how to do that.\u00a0<\/li><\/ul><p>Any guidance or tips for this novice user, would be greatly appreciated!<\/p><p>SD<\/p>","url":"\/messages-series-11\/email-creation-8428?postid=25561#post25561","creationDate":"2024-11-19T18:40:34+0000","relativeCreationDate":"4 days ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25636"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8428 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Email Creation" href="/messages-series-11/email-creation-8428"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/stacy-delong-18375" rel="noreferrer"><div class="default-avatar avatar-variant-5">S</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/stacy-delong-18375">Stacy DeLong</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/email-creation-8428" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Email Creation</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/email-creation-8428">I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist. Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text. I am trying to insert an Icon/Image to the Left of a bulleted list. Unfortunately I can’t figure out how to have two columns - so it is only allowing me to insert the image above or below the text. Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven’t found how to do that. Any guidance or tips for this novice user, would be greatly appreciated!SD</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/email-creation-8428"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">14</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/email-creation-8428?postid=25636#post25636"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nathan-sudds-838" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" style="width: 100%;" title alt="Nathan Sudds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/email-creation-8428?postid=25636#post25636"><span class="thread-meta-item__text">3 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25583,"author":{"id":18387,"url":"\/members\/dhrupad-purohit-18387","name":"Dhrupad Purohit","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I configured IOS for intercom correctly with APNS Key but still i didn't receive any notification, if the agent send a message to my iphone<\/p>","url":"\/messages-series-11\/ios-push-notification-not-working-with-ionic-8436?postid=25583#post25583","creationDate":"2024-11-20T10:29:30+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":6499,"id":8436,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/ios-push-notification-not-working-with-ionic-8436","title":"IOS push notification not working with ionic","lastPost":{"id":25583,"author":{"id":18387,"url":"\/members\/dhrupad-purohit-18387","name":"Dhrupad Purohit","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I configured IOS for intercom correctly with APNS Key but still i didn't receive any notification, if the agent send a message to my iphone<\/p>","url":"\/messages-series-11\/ios-push-notification-not-working-with-ionic-8436?postid=25583#post25583","creationDate":"2024-11-20T10:29:30+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":25583,"author":{"id":18387,"url":"\/members\/dhrupad-purohit-18387","name":"Dhrupad Purohit","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I configured IOS for intercom correctly with APNS Key but still i didn't receive any notification, if the agent send a message to my iphone<\/p>","url":"\/messages-series-11\/ios-push-notification-not-working-with-ionic-8436?postid=25583#post25583","creationDate":"2024-11-20T10:29:30+0000","relativeCreationDate":"3 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25583"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8436 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to IOS push notification not working with ionic" href="/messages-series-11/ios-push-notification-not-working-with-ionic-8436"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dhrupad-purohit-18387" rel="noreferrer"><div class="default-avatar avatar-variant-7">D</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/dhrupad-purohit-18387">Dhrupad Purohit</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/ios-push-notification-not-working-with-ionic-8436" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">IOS push notification not working with ionic</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/ios-push-notification-not-working-with-ionic-8436">I configured IOS for intercom correctly with APNS Key but still i didn't receive any notification, if the agent send a message to my iphone</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/ios-push-notification-not-working-with-ionic-8436"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/ios-push-notification-not-working-with-ionic-8436?postid=25583#post25583"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dhrupad-purohit-18387" rel="noreferrer"><div class="default-avatar avatar-variant-7">D</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/ios-push-notification-not-working-with-ionic-8436?postid=25583#post25583"><span class="thread-meta-item__text">3 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":835,"author":{"id":3595,"url":"\/members\/chris-g-3595","name":"Chris G","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>We&#39;re currently using the Banners feature to display product announcements on our homepage. We&#39;d love to be able to use the Inline \/ Top banner design, but the fixed CSS positioning overlaps our main site navigation, which uses sticky positioning. We instead had to result to using the bottom banner design.<\/p><p>\u00a0<\/p><p>Is it possible, using Javascript, to detect when a Banner is being displayed, so we can tweak our navigation style to accommodate the top banner?<\/p><p>\u00a0<\/p><p>Not sure if I posted this in the correct category, I didn&#39;t see an option for Banners.<\/p>","url":"\/messages-series-11\/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496?postid=835#post835","creationDate":"2021-02-01T18:12:14+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":1414,"id":1496,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496","title":"Is it possible to detect when a Banner is visible with Javascript?","lastPost":{"id":25501,"author":{"id":18314,"url":"\/members\/brian-matthews-18314","name":"Brian Matthews","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>A bit late, but for those looking for a solution\u2026.<br \/><br \/>Have a look at js mutation observers. You can respond to DOM tree changes.<\/p>","url":"\/messages-series-11\/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496?postid=25501#post25501","creationDate":"2024-11-15T15:01:10+0000","relativeCreationDate":"8 days ago"},"lastReply":{"id":25501,"author":{"id":18314,"url":"\/members\/brian-matthews-18314","name":"Brian Matthews","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>A bit late, but for those looking for a solution\u2026.<br \/><br \/>Have a look at js mutation observers. You can respond to DOM tree changes.<\/p>","url":"\/messages-series-11\/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496?postid=25501#post25501","creationDate":"2024-11-15T15:01:10+0000","relativeCreationDate":"8 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":835,"author":{"id":3595,"url":"\/members\/chris-g-3595","name":"Chris G","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>We&#39;re currently using the Banners feature to display product announcements on our homepage. We&#39;d love to be able to use the Inline \/ Top banner design, but the fixed CSS positioning overlaps our main site navigation, which uses sticky positioning. We instead had to result to using the bottom banner design.<\/p><p>\u00a0<\/p><p>Is it possible, using Javascript, to detect when a Banner is being displayed, so we can tweak our navigation style to accommodate the top banner?<\/p><p>\u00a0<\/p><p>Not sure if I posted this in the correct category, I didn&#39;t see an option for Banners.<\/p>","url":"\/messages-series-11\/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496?postid=835#post835","creationDate":"2021-02-01T18:12:14+0000","relativeCreationDate":"3 years ago"},"numberOfViews":185,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25501"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1496 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Is it possible to detect when a Banner is visible with Javascript?" href="/messages-series-11/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/chris-g-3595" rel="noreferrer"><div class="default-avatar avatar-variant-5">C</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/chris-g-3595">Chris G</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Is it possible to detect when a Banner is visible with Javascript?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496">We&#39;re currently using the Banners feature to display product announcements on our homepage. We&#39;d love to be able to use the Inline / Top banner design, but the fixed CSS positioning overlaps our main site navigation, which uses sticky positioning. We instead had to result to using the bottom banner design. Is it possible, using Javascript, to detect when a Banner is being displayed, so we can tweak our navigation style to accommodate the top banner? Not sure if I posted this in the correct category, I didn&#39;t see an option for Banners.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">185</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496?postid=25501#post25501"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/brian-matthews-18314" rel="noreferrer"><div class="default-avatar avatar-variant-4">B</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/is-it-possible-to-detect-when-a-banner-is-visible-with-javascript-1496?postid=25501#post25501"><span class="thread-meta-item__text">8 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25497,"author":{"id":18312,"url":"\/members\/william-betteridge-18312","name":"William Betteridge","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How can I have different partners each have a widget and then tag each distribution endpoint as a tag so I know where volumes are coming from per widget?<br \/><br \/>Example:<\/p><ul><li>Brand Apple<\/li>\t<li>Brand Orange<\/li><\/ul><p>Both use an intercom widget with our company, when the message is sent in, I want to be able to identify which brand I am getting the message from, Apple or Orange.\u00a0<br \/><br \/>Thank you for the help!<\/p>","url":"\/messages-series-11\/tag-conversations-by-different-partner-widgets-8395?postid=25497#post25497","creationDate":"2024-11-15T12:20:34+0000","relativeCreationDate":"8 days ago"},"isTopicUnread":true,"privateId":6478,"id":8395,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/tag-conversations-by-different-partner-widgets-8395","title":"Tag conversations by different partner widgets?","lastPost":{"id":25497,"author":{"id":18312,"url":"\/members\/william-betteridge-18312","name":"William Betteridge","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How can I have different partners each have a widget and then tag each distribution endpoint as a tag so I know where volumes are coming from per widget?<br \/><br \/>Example:<\/p><ul><li>Brand Apple<\/li>\t<li>Brand Orange<\/li><\/ul><p>Both use an intercom widget with our company, when the message is sent in, I want to be able to identify which brand I am getting the message from, Apple or Orange.\u00a0<br \/><br \/>Thank you for the help!<\/p>","url":"\/messages-series-11\/tag-conversations-by-different-partner-widgets-8395?postid=25497#post25497","creationDate":"2024-11-15T12:20:34+0000","relativeCreationDate":"8 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":25497,"author":{"id":18312,"url":"\/members\/william-betteridge-18312","name":"William Betteridge","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How can I have different partners each have a widget and then tag each distribution endpoint as a tag so I know where volumes are coming from per widget?<br \/><br \/>Example:<\/p><ul><li>Brand Apple<\/li>\t<li>Brand Orange<\/li><\/ul><p>Both use an intercom widget with our company, when the message is sent in, I want to be able to identify which brand I am getting the message from, Apple or Orange.\u00a0<br \/><br \/>Thank you for the help!<\/p>","url":"\/messages-series-11\/tag-conversations-by-different-partner-widgets-8395?postid=25497#post25497","creationDate":"2024-11-15T12:20:34+0000","relativeCreationDate":"8 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25497"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8395 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Tag conversations by different partner widgets?" href="/messages-series-11/tag-conversations-by-different-partner-widgets-8395"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/william-betteridge-18312" rel="noreferrer"><div class="default-avatar avatar-variant-2">W</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/william-betteridge-18312">William Betteridge</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/tag-conversations-by-different-partner-widgets-8395" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Tag conversations by different partner widgets?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/tag-conversations-by-different-partner-widgets-8395">How can I have different partners each have a widget and then tag each distribution endpoint as a tag so I know where volumes are coming from per widget?Example:Brand Apple Brand OrangeBoth use an intercom widget with our company, when the message is sent in, I want to be able to identify which brand I am getting the message from, Apple or Orange. Thank you for the help!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/tag-conversations-by-different-partner-widgets-8395"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/tag-conversations-by-different-partner-widgets-8395?postid=25497#post25497"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/william-betteridge-18312" rel="noreferrer"><div class="default-avatar avatar-variant-2">W</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/tag-conversations-by-different-partner-widgets-8395?postid=25497#post25497"><span class="thread-meta-item__text">8 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25471,"author":{"id":18280,"url":"\/members\/karel-andriessen-18280","name":"Karel Andriessen","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>I\u2019m setting up an onboarding checklist for new users. Users will have to go through multiple pages within our app to complete the list. I did a test run\u00a0but the checklist is not opening up on the sequential pages after the initial launch. How can I make sure that the checklist is opened each time the user goes to the next page? Or does the user have to manually open the list each time he moves to another page?<\/p>","url":"\/messages-series-11\/do-checklist-open-up-in-new-webpages-8382?postid=25471#post25471","creationDate":"2024-11-14T12:32:26+0000","relativeCreationDate":"9 days ago"},"isTopicUnread":true,"privateId":6473,"id":8382,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/do-checklist-open-up-in-new-webpages-8382","title":"Do checklist open up in new webpages?","lastPost":{"id":25471,"author":{"id":18280,"url":"\/members\/karel-andriessen-18280","name":"Karel Andriessen","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>I\u2019m setting up an onboarding checklist for new users. Users will have to go through multiple pages within our app to complete the list. I did a test run\u00a0but the checklist is not opening up on the sequential pages after the initial launch. How can I make sure that the checklist is opened each time the user goes to the next page? Or does the user have to manually open the list each time he moves to another page?<\/p>","url":"\/messages-series-11\/do-checklist-open-up-in-new-webpages-8382?postid=25471#post25471","creationDate":"2024-11-14T12:32:26+0000","relativeCreationDate":"9 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":25471,"author":{"id":18280,"url":"\/members\/karel-andriessen-18280","name":"Karel Andriessen","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>I\u2019m setting up an onboarding checklist for new users. Users will have to go through multiple pages within our app to complete the list. I did a test run\u00a0but the checklist is not opening up on the sequential pages after the initial launch. How can I make sure that the checklist is opened each time the user goes to the next page? Or does the user have to manually open the list each time he moves to another page?<\/p>","url":"\/messages-series-11\/do-checklist-open-up-in-new-webpages-8382?postid=25471#post25471","creationDate":"2024-11-14T12:32:26+0000","relativeCreationDate":"9 days ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25471"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8382 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Do checklist open up in new webpages?" href="/messages-series-11/do-checklist-open-up-in-new-webpages-8382"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/karel-andriessen-18280" rel="noreferrer"><div class="default-avatar avatar-variant-0">K</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/karel-andriessen-18280">Karel Andriessen</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/do-checklist-open-up-in-new-webpages-8382" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Do checklist open up in new webpages?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/do-checklist-open-up-in-new-webpages-8382">Hi, I’m setting up an onboarding checklist for new users. Users will have to go through multiple pages within our app to complete the list. I did a test run but the checklist is not opening up on the sequential pages after the initial launch. How can I make sure that the checklist is opened each time the user goes to the next page? Or does the user have to manually open the list each time he moves to another page?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/do-checklist-open-up-in-new-webpages-8382"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">15</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/do-checklist-open-up-in-new-webpages-8382?postid=25471#post25471"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/karel-andriessen-18280" rel="noreferrer"><div class="default-avatar avatar-variant-0">K</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/do-checklist-open-up-in-new-webpages-8382?postid=25471#post25471"><span class="thread-meta-item__text">9 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25066,"author":{"id":17997,"url":"\/members\/product-team-v-17997","name":"Product Team V","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),<br \/>now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.<\/p>","url":"\/messages-series-11\/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239?postid=25066#post25066","creationDate":"2024-10-28T07:59:48+0000","relativeCreationDate":"26 days ago"},"isTopicUnread":true,"privateId":6399,"id":8239,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239","title":"Users entering multiple series which are interdependent for carrying out tasks.","lastPost":{"id":25451,"author":{"id":14179,"url":"\/members\/ebenezer-laleye-14179","name":"Ebenezer.Laleye","avatar":"","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":3,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"17997\">@Product Team V<\/user-mention>\u00a0! Ebenezer here from Engineering Support\ud83d\udc4b.<\/p><p>You can try\u00a0something like this:<\/p><ul><li>Use a custom data attribute or tag in Intercom to track the active series for each user. For example, when a user triggers Series 1, you can set a custom attribute like\u00a0<code>active_series = 1<\/code>. If they later trigger Series 2, update\u00a0<code>active_series<\/code>\u00a0to 2. This allows you to know the latest active series at any point.<\/li>\t<li>Set up conditional messaging in Intercom to only send notifications when\u00a0<code>active_series<\/code>\u00a0matches the current series ID. For example, Series 1 would check if\u00a0<code>active_series = 1<\/code>\u00a0before sending notifications.<\/li>\t<li>When the user triggers a new series, update the attribute to prevent notifications from previous series from going out.<\/li><\/ul>","url":"\/messages-series-11\/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239?postid=25451#post25451","creationDate":"2024-11-13T16:37:25+0000","relativeCreationDate":"10 days ago"},"lastReply":{"id":25451,"author":{"id":14179,"url":"\/members\/ebenezer-laleye-14179","name":"Ebenezer.Laleye","avatar":"","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":3,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"17997\">@Product Team V<\/user-mention>\u00a0! Ebenezer here from Engineering Support\ud83d\udc4b.<\/p><p>You can try\u00a0something like this:<\/p><ul><li>Use a custom data attribute or tag in Intercom to track the active series for each user. For example, when a user triggers Series 1, you can set a custom attribute like\u00a0<code>active_series = 1<\/code>. If they later trigger Series 2, update\u00a0<code>active_series<\/code>\u00a0to 2. This allows you to know the latest active series at any point.<\/li>\t<li>Set up conditional messaging in Intercom to only send notifications when\u00a0<code>active_series<\/code>\u00a0matches the current series ID. For example, Series 1 would check if\u00a0<code>active_series = 1<\/code>\u00a0before sending notifications.<\/li>\t<li>When the user triggers a new series, update the attribute to prevent notifications from previous series from going out.<\/li><\/ul>","url":"\/messages-series-11\/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239?postid=25451#post25451","creationDate":"2024-11-13T16:37:25+0000","relativeCreationDate":"10 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25066,"author":{"id":17997,"url":"\/members\/product-team-v-17997","name":"Product Team V","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),<br \/>now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.<\/p>","url":"\/messages-series-11\/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239?postid=25066#post25066","creationDate":"2024-10-28T07:59:48+0000","relativeCreationDate":"26 days ago"},"numberOfViews":23,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25451"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8239 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Users entering multiple series which are interdependent for carrying out tasks." href="/messages-series-11/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/product-team-v-17997" rel="noreferrer"><div class="default-avatar avatar-variant-7">P</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/product-team-v-17997">Product Team V</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Users entering multiple series which are interdependent for carrying out tasks.</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239">My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">23</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239?postid=25451#post25451"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/ebenezer-laleye-14179" rel="noreferrer"><div class="default-avatar avatar-variant-9">E</div><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/users-entering-multiple-series-which-are-interdependent-for-carrying-out-tasks-8239?postid=25451#post25451"><span class="thread-meta-item__text">10 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25196,"author":{"id":11478,"url":"\/members\/claudio-nunez-11478","name":"Claudio Nu\u00f1ez","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>In a series, how can I send an email to a user's personal email?<\/p><p>\u00a0<\/p>","url":"\/messages-series-11\/send-a-user-s-personal-email-8284?postid=25196#post25196","creationDate":"2024-10-31T21:03:56+0000","relativeCreationDate":"23 days ago"},"isTopicUnread":true,"privateId":6422,"id":8284,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/send-a-user-s-personal-email-8284","title":"send a user's personal email","lastPost":{"id":25335,"author":{"id":16374,"url":"\/members\/jacques-reynolds-16374","name":"Jacques Reynolds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/afb25c53-18f9-40f1-bf90-b841c9cf10af.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"11478\">@Claudio Nu\u00f1ez<\/user-mention>\u00a0\ud83d\udc4b Jacques here from support engineering.<\/p><p>To send an email to a user's personal email in a series, first\u00a0ensure that the user's personal email address is the one listed in their user profile in Intercom. When setting up your series, you can use the 'Entry rules' to select 'Enter every time the person matches the rules', and limit this to once every day or your desired timeframe. Then, in the 'Scheduling' section of your outbound message, set up custom times for when you want your message to send.<\/p><p>Then, ensure that your proactive support messaging is targeting the correct audience, which could be managed using tags or segments to differentiate between users with different email types.<\/p><p>Here are some og our guides to help you with this:<\/p><ul><li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/4425207-series-explained\">Series explained<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/4799207-series-best-practices-tips-examples\">Series best practices<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/4393-group-your-users-by-tags\">Group your users by tags<\/a><\/li><\/ul><p>Hope this helps!<\/p>","url":"\/messages-series-11\/send-a-user-s-personal-email-8284?postid=25335#post25335","creationDate":"2024-11-07T15:05:11+0000","relativeCreationDate":"16 days ago"},"lastReply":{"id":25335,"author":{"id":16374,"url":"\/members\/jacques-reynolds-16374","name":"Jacques Reynolds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/afb25c53-18f9-40f1-bf90-b841c9cf10af.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"11478\">@Claudio Nu\u00f1ez<\/user-mention>\u00a0\ud83d\udc4b Jacques here from support engineering.<\/p><p>To send an email to a user's personal email in a series, first\u00a0ensure that the user's personal email address is the one listed in their user profile in Intercom. When setting up your series, you can use the 'Entry rules' to select 'Enter every time the person matches the rules', and limit this to once every day or your desired timeframe. Then, in the 'Scheduling' section of your outbound message, set up custom times for when you want your message to send.<\/p><p>Then, ensure that your proactive support messaging is targeting the correct audience, which could be managed using tags or segments to differentiate between users with different email types.<\/p><p>Here are some og our guides to help you with this:<\/p><ul><li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/4425207-series-explained\">Series explained<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/4799207-series-best-practices-tips-examples\">Series best practices<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/4393-group-your-users-by-tags\">Group your users by tags<\/a><\/li><\/ul><p>Hope this helps!<\/p>","url":"\/messages-series-11\/send-a-user-s-personal-email-8284?postid=25335#post25335","creationDate":"2024-11-07T15:05:11+0000","relativeCreationDate":"16 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25196,"author":{"id":11478,"url":"\/members\/claudio-nunez-11478","name":"Claudio Nu\u00f1ez","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>In a series, how can I send an email to a user's personal email?<\/p><p>\u00a0<\/p>","url":"\/messages-series-11\/send-a-user-s-personal-email-8284?postid=25196#post25196","creationDate":"2024-10-31T21:03:56+0000","relativeCreationDate":"23 days ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25335"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8284 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to send a user's personal email" href="/messages-series-11/send-a-user-s-personal-email-8284"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/claudio-nunez-11478" rel="noreferrer"><div class="default-avatar avatar-variant-8">C</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/claudio-nunez-11478">Claudio Nuñez</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/send-a-user-s-personal-email-8284" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">send a user's personal email</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/send-a-user-s-personal-email-8284">In a series, how can I send an email to a user's personal email? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/send-a-user-s-personal-email-8284"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">16</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/send-a-user-s-personal-email-8284?postid=25335#post25335"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jacques-reynolds-16374" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/afb25c53-18f9-40f1-bf90-b841c9cf10af.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/afb25c53-18f9-40f1-bf90-b841c9cf10af.png" style="width: 100%;" title alt="Jacques Reynolds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/send-a-user-s-personal-email-8284?postid=25335#post25335"><span class="thread-meta-item__text">16 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25233,"author":{"id":17702,"url":"\/members\/moneybird-partners-17702","name":"Moneybird Partners","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Under Proactive Support you have all your messages and I can filter on content type. However, News item is the only content type I cannot seem to filter on.<\/p>","url":"\/messages-series-11\/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299?postid=25233#post25233","creationDate":"2024-11-04T14:58:42+0000","relativeCreationDate":"19 days ago"},"isTopicUnread":true,"privateId":6427,"id":8299,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299","title":"News item is missing as filterable content type for Proactive Support","lastPost":{"id":25325,"author":{"id":17702,"url":"\/members\/moneybird-partners-17702","name":"Moneybird Partners","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Okay, that may be. Very confusing, because the other content types I cannot access do show up in the dropdown.<\/p>","url":"\/messages-series-11\/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299?postid=25325#post25325","creationDate":"2024-11-07T08:19:41+0000","relativeCreationDate":"16 days ago"},"lastReply":{"id":25325,"author":{"id":17702,"url":"\/members\/moneybird-partners-17702","name":"Moneybird Partners","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Okay, that may be. Very confusing, because the other content types I cannot access do show up in the dropdown.<\/p>","url":"\/messages-series-11\/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299?postid=25325#post25325","creationDate":"2024-11-07T08:19:41+0000","relativeCreationDate":"16 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":1,"relevantPost":{"id":25233,"author":{"id":17702,"url":"\/members\/moneybird-partners-17702","name":"Moneybird Partners","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Under Proactive Support you have all your messages and I can filter on content type. However, News item is the only content type I cannot seem to filter on.<\/p>","url":"\/messages-series-11\/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299?postid=25233#post25233","creationDate":"2024-11-04T14:58:42+0000","relativeCreationDate":"19 days ago"},"numberOfViews":41,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25325"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8299 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to News item is missing as filterable content type for Proactive Support" href="/messages-series-11/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/moneybird-partners-17702" rel="noreferrer"><div class="default-avatar avatar-variant-2">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/moneybird-partners-17702">Moneybird Partners</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">News item is missing as filterable content type for Proactive Support</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299">Under Proactive Support you have all your messages and I can filter on content type. However, News item is the only content type I cannot seem to filter on.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">41</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299?postid=25325#post25325"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/moneybird-partners-17702" rel="noreferrer"><div class="default-avatar avatar-variant-2">M</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/news-item-is-missing-as-filterable-content-type-for-proactive-support-8299?postid=25325#post25325"><span class="thread-meta-item__text">16 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25064,"author":{"id":17997,"url":"\/members\/product-team-v-17997","name":"Product Team V","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I want to get the title and body sent via push notification\/email which are\u00a0sent to the users via series or individually. I tried using content_stat.push but the actual content is missing from there hence need assistance.<\/p>","url":"\/messages-series-11\/get-content-sent-in-push-notification-8237?postid=25064#post25064","creationDate":"2024-10-28T07:51:32+0000","relativeCreationDate":"26 days ago"},"isTopicUnread":true,"privateId":6397,"id":8237,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/get-content-sent-in-push-notification-8237","title":"Get content sent in push notification","lastPost":{"id":25213,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there <user-mention data-id=\"17997\">@Product Team V<\/user-mention>, Emily here from support engineering \ud83d\udc4b\ud83c\udffc<br \/><br \/>Currently there isn't a way to retrieve the\u00a0title and body sent via push notification\/email\u00a0sent to a user. I'd be happy to pass this on as a feature request for the product team to consider for the future!<br \/><br \/>The only option currently is indeed to subscribe to that\u00a0content_stat.push webhook, which as you mentioned unfortunately does not contain the\u00a0title and body.<br \/><br \/>Hope that helps \u263a\ufe0f<\/p>","url":"\/messages-series-11\/get-content-sent-in-push-notification-8237?postid=25213#post25213","creationDate":"2024-11-01T14:59:27+0000","relativeCreationDate":"22 days ago"},"lastReply":{"id":25213,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there <user-mention data-id=\"17997\">@Product Team V<\/user-mention>, Emily here from support engineering \ud83d\udc4b\ud83c\udffc<br \/><br \/>Currently there isn't a way to retrieve the\u00a0title and body sent via push notification\/email\u00a0sent to a user. I'd be happy to pass this on as a feature request for the product team to consider for the future!<br \/><br \/>The only option currently is indeed to subscribe to that\u00a0content_stat.push webhook, which as you mentioned unfortunately does not contain the\u00a0title and body.<br \/><br \/>Hope that helps \u263a\ufe0f<\/p>","url":"\/messages-series-11\/get-content-sent-in-push-notification-8237?postid=25213#post25213","creationDate":"2024-11-01T14:59:27+0000","relativeCreationDate":"22 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25064,"author":{"id":17997,"url":"\/members\/product-team-v-17997","name":"Product Team V","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I want to get the title and body sent via push notification\/email which are\u00a0sent to the users via series or individually. I tried using content_stat.push but the actual content is missing from there hence need assistance.<\/p>","url":"\/messages-series-11\/get-content-sent-in-push-notification-8237?postid=25064#post25064","creationDate":"2024-10-28T07:51:32+0000","relativeCreationDate":"26 days ago"},"numberOfViews":23,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25213"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8237 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Get content sent in push notification" href="/messages-series-11/get-content-sent-in-push-notification-8237"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/product-team-v-17997" rel="noreferrer"><div class="default-avatar avatar-variant-7">P</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/product-team-v-17997">Product Team V</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/get-content-sent-in-push-notification-8237" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Get content sent in push notification</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/get-content-sent-in-push-notification-8237">I want to get the title and body sent via push notification/email which are sent to the users via series or individually. I tried using content_stat.push but the actual content is missing from there hence need assistance.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/get-content-sent-in-push-notification-8237"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">23</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/get-content-sent-in-push-notification-8237?postid=25213#post25213"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/emilygav-17533" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" style="width: 100%;" title alt="Emilygav" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/get-content-sent-in-push-notification-8237?postid=25213#post25213"><span class="thread-meta-item__text">22 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24831,"author":{"id":3733,"url":"\/members\/patrick-h12-3733","name":"Patrick H12","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/107fd2ee-32c6-4017-a908-ff461d3792e1.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[],"isBanned":false},"content":"<p>Just curious for those of you who have lots of running proactive support messages how you keep track of them all. I\u2019m definitely underutilizing Views and should be using them better. Right now my I typically name my messages something like YYYY-MM-DD Some Description (REGION VERSION_NO).<\/p><p>For example: \u201c2024-10-18 Multi-display support announcement (\ud83c\uddfa\ud83c\uddf8 OCT24)\u201d<\/p><p>Is anyone else employing a similar strategy or have a better approach?<\/p>","url":"\/messages-series-11\/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154?postid=24831#post24831","creationDate":"2024-10-18T14:20:08+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":1067,"id":8154,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154","title":"Does anyone use a naming convention strategy to organize their Messages?","lastPost":{"id":25181,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"3733\">@Patrick H12<\/user-mention>,\u00a0It\u2019s Mat from the Support Engineering Team \ud83d\ude00<br \/><br \/>In Intercom we are not rely on the\u00a0conversation topic but more on the conversation content routed to the relevant teams.<br \/><br \/>You can read more about it <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/9630589-route-customers-to-the-relevant-support-team\">here<\/a>.<\/p>","url":"\/messages-series-11\/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154?postid=25181#post25181","creationDate":"2024-10-31T10:40:24+0000","relativeCreationDate":"23 days ago"},"lastReply":{"id":25181,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"3733\">@Patrick H12<\/user-mention>,\u00a0It\u2019s Mat from the Support Engineering Team \ud83d\ude00<br \/><br \/>In Intercom we are not rely on the\u00a0conversation topic but more on the conversation content routed to the relevant teams.<br \/><br \/>You can read more about it <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/9630589-route-customers-to-the-relevant-support-team\">here<\/a>.<\/p>","url":"\/messages-series-11\/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154?postid=25181#post25181","creationDate":"2024-10-31T10:40:24+0000","relativeCreationDate":"23 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":24831,"author":{"id":3733,"url":"\/members\/patrick-h12-3733","name":"Patrick H12","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/107fd2ee-32c6-4017-a908-ff461d3792e1.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[],"isBanned":false},"content":"<p>Just curious for those of you who have lots of running proactive support messages how you keep track of them all. I\u2019m definitely underutilizing Views and should be using them better. Right now my I typically name my messages something like YYYY-MM-DD Some Description (REGION VERSION_NO).<\/p><p>For example: \u201c2024-10-18 Multi-display support announcement (\ud83c\uddfa\ud83c\uddf8 OCT24)\u201d<\/p><p>Is anyone else employing a similar strategy or have a better approach?<\/p>","url":"\/messages-series-11\/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154?postid=24831#post24831","creationDate":"2024-10-18T14:20:08+0000","relativeCreationDate":"1 month ago"},"numberOfViews":8,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25181"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8154 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Does anyone use a naming convention strategy to organize their Messages?" href="/messages-series-11/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/patrick-h12-3733" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/107fd2ee-32c6-4017-a908-ff461d3792e1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/107fd2ee-32c6-4017-a908-ff461d3792e1.png" style="width: 100%;" title alt="Patrick H12" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/patrick-h12-3733">Patrick H12</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Does anyone use a naming convention strategy to organize their Messages?</a></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154">Just curious for those of you who have lots of running proactive support messages how you keep track of them all. I’m definitely underutilizing Views and should be using them better. Right now my I typically name my messages something like YYYY-MM-DD Some Description (REGION VERSION_NO).For example: “2024-10-18 Multi-display support announcement (🇺🇸 OCT24)”Is anyone else employing a similar strategy or have a better approach?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">8</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154?postid=25181#post25181"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mateusz-leszkiewicz-14174" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" style="width: 100%;" title alt="mateusz.leszkiewicz" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/does-anyone-use-a-naming-convention-strategy-to-organize-their-messages-8154?postid=25181#post25181"><span class="thread-meta-item__text">23 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":1254,"author":{"id":3667,"url":"\/members\/matt-p11-3667","name":"Matt P11","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I&#39;d like to tag users based on which specific link they clicked within an email. <\/p><p>\u00a0<\/p><p>In this case, the email asks recipients when they would like a reminder about a new service (3 weeks, 6 weeks, or two months) - this would then trigger a series. <\/p><p>\u00a0<\/p><p>Currently pointing them towards a Mailchimp landing page as I can&#39;t figure it out inside Intercom. <\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"\/messages-series-11\/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934?postid=1254#post1254","creationDate":"2021-05-13T15:46:32+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":891,"id":934,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934","title":"Is there a way to tag users based on the link they click in an email?","lastPost":{"id":25168,"author":{"id":18050,"url":"\/members\/kris-18050","name":"Kris","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Would be REALLY nice to be able to tag based on specific links clicked in the email in a series.\u00a0<\/p>","url":"\/messages-series-11\/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934?postid=25168#post25168","creationDate":"2024-10-30T23:06:13+0000","relativeCreationDate":"24 days ago"},"lastReply":{"id":25168,"author":{"id":18050,"url":"\/members\/kris-18050","name":"Kris","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Would be REALLY nice to be able to tag based on specific links clicked in the email in a series.\u00a0<\/p>","url":"\/messages-series-11\/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934?postid=25168#post25168","creationDate":"2024-10-30T23:06:13+0000","relativeCreationDate":"24 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":0,"relevantPost":{"id":1254,"author":{"id":3667,"url":"\/members\/matt-p11-3667","name":"Matt P11","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I&#39;d like to tag users based on which specific link they clicked within an email. <\/p><p>\u00a0<\/p><p>In this case, the email asks recipients when they would like a reminder about a new service (3 weeks, 6 weeks, or two months) - this would then trigger a series. <\/p><p>\u00a0<\/p><p>Currently pointing them towards a Mailchimp landing page as I can&#39;t figure it out inside Intercom. <\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"\/messages-series-11\/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934?postid=1254#post1254","creationDate":"2021-05-13T15:46:32+0000","relativeCreationDate":"3 years ago"},"numberOfViews":261,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25168"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-934 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Is there a way to tag users based on the link they click in an email?" href="/messages-series-11/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/matt-p11-3667" rel="noreferrer"><div class="default-avatar avatar-variant-7">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/matt-p11-3667">Matt P11</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Is there a way to tag users based on the link they click in an email?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934">I&#39;d like to tag users based on which specific link they clicked within an email. In this case, the email asks recipients when they would like a reminder about a new service (3 weeks, 6 weeks, or two months) - this would then trigger a series. Currently pointing them towards a Mailchimp landing page as I can&#39;t figure it out inside Intercom. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">261</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934?postid=25168#post25168"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kris-18050" rel="noreferrer"><div class="default-avatar avatar-variant-0">K</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/is-there-a-way-to-tag-users-based-on-the-link-they-click-in-an-email-934?postid=25168#post25168"><span class="thread-meta-item__text">24 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":687,"author":{"id":2382,"url":"\/members\/joan-r-2382","name":"Joan R","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How can I set up a birthday greeting from a birthday &quot;event&quot; or &quot;attribute&quot; we will sync from our database. Is there any way to check matching month and day (as year will obviously be past)?<\/p>","url":"\/messages-series-11\/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767?postid=687#post687","creationDate":"2020-12-18T07:48:18+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":732,"id":767,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767","title":"How can I set up a birthday event for my users to trigger a birthday greeting auto-message?","lastPost":{"id":24780,"author":{"id":14179,"url":"\/members\/ebenezer-laleye-14179","name":"Ebenezer.Laleye","avatar":"","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":3,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"11310\">@Varun Kumar<\/user-mention>\u00a0<\/p><p>I don\u2019t believe this is a standard\/default\u00a0attribute, Are you seeing this attribute in your Workspace, you may have created it?<\/p><p>\u00a0<\/p>","url":"\/messages-series-11\/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767?postid=24780#post24780","creationDate":"2024-10-16T16:11:59+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24780,"author":{"id":14179,"url":"\/members\/ebenezer-laleye-14179","name":"Ebenezer.Laleye","avatar":"","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":3,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"11310\">@Varun Kumar<\/user-mention>\u00a0<\/p><p>I don\u2019t believe this is a standard\/default\u00a0attribute, Are you seeing this attribute in your Workspace, you may have created it?<\/p><p>\u00a0<\/p>","url":"\/messages-series-11\/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767?postid=24780#post24780","creationDate":"2024-10-16T16:11:59+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":10,"numberOfLikes":3,"relevantPost":{"id":687,"author":{"id":2382,"url":"\/members\/joan-r-2382","name":"Joan R","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How can I set up a birthday greeting from a birthday &quot;event&quot; or &quot;attribute&quot; we will sync from our database. Is there any way to check matching month and day (as year will obviously be past)?<\/p>","url":"\/messages-series-11\/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767?postid=687#post687","creationDate":"2020-12-18T07:48:18+0000","relativeCreationDate":"3 years ago"},"numberOfViews":169,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24780"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-767 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How can I set up a birthday event for my users to trigger a birthday greeting auto-message?" href="/messages-series-11/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/joan-r-2382" rel="noreferrer"><div class="default-avatar avatar-variant-2">J</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/joan-r-2382">Joan R</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How can I set up a birthday event for my users to trigger a birthday greeting auto-message?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767">How can I set up a birthday greeting from a birthday &quot;event&quot; or &quot;attribute&quot; we will sync from our database. Is there any way to check matching month and day (as year will obviously be past)?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">3</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">169</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767?postid=24780#post24780"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">10</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/ebenezer-laleye-14179" rel="noreferrer"><div class="default-avatar avatar-variant-9">E</div><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/how-can-i-set-up-a-birthday-event-for-my-users-to-trigger-a-birthday-greeting-auto-message-767?postid=24780#post24780"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24621,"author":{"id":17759,"url":"\/members\/anna-e-17759","name":"Anna E","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":0,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hello You !<\/p><p>Hope you\u2019re doing fine :)<br \/>Can you please suggest me how to snip messages when I\u2019am answering to a customer on the chat ?<br \/>For the moment I just have a unique macro divided in paraghrah and I\u2019m obliged to cut and past and then send the messages one by one.<\/p><p>I\u2019ll be grateful if you could help me saving some time for me and my team !\u00a0<\/p><div>\u00a0<\/div>","url":"\/messages-series-11\/snipping-messages-8106?postid=24621#post24621","creationDate":"2024-10-11T15:39:06+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6328,"id":8106,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/snipping-messages-8106","title":"Snipping messages","lastPost":{"id":24731,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>I am glad that I could help.<br \/><br \/>You can check if this feature has been recorded on our\u00a0<a href=\"https:\/\/community.intercom.com\/ideas\" target=\"_self\" rel=\"noreferrer\">Product Wishlist<\/a>\u00a0in our Community?<br \/>You can search and upvote existing requests or create new requests \ud83d\ude4c<br \/>Check out the quick guide on how the Product Wishlist works\u00a0<a href=\"https:\/\/community.intercom.com\/new-members-41\/product-wishlist-guide-7389\" target=\"_self\" rel=\"noreferrer\">here<\/a>.<br \/>Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.<br \/>\u00a0<\/p>","url":"\/messages-series-11\/snipping-messages-8106?postid=24731#post24731","creationDate":"2024-10-15T10:43:25+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24731,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>I am glad that I could help.<br \/><br \/>You can check if this feature has been recorded on our\u00a0<a href=\"https:\/\/community.intercom.com\/ideas\" target=\"_self\" rel=\"noreferrer\">Product Wishlist<\/a>\u00a0in our Community?<br \/>You can search and upvote existing requests or create new requests \ud83d\ude4c<br \/>Check out the quick guide on how the Product Wishlist works\u00a0<a href=\"https:\/\/community.intercom.com\/new-members-41\/product-wishlist-guide-7389\" target=\"_self\" rel=\"noreferrer\">here<\/a>.<br \/>Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.<br \/>\u00a0<\/p>","url":"\/messages-series-11\/snipping-messages-8106?postid=24731#post24731","creationDate":"2024-10-15T10:43:25+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":9,"numberOfLikes":1,"relevantPost":{"id":24621,"author":{"id":17759,"url":"\/members\/anna-e-17759","name":"Anna E","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":0,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hello You !<\/p><p>Hope you\u2019re doing fine :)<br \/>Can you please suggest me how to snip messages when I\u2019am answering to a customer on the chat ?<br \/>For the moment I just have a unique macro divided in paraghrah and I\u2019m obliged to cut and past and then send the messages one by one.<\/p><p>I\u2019ll be grateful if you could help me saving some time for me and my team !\u00a0<\/p><div>\u00a0<\/div>","url":"\/messages-series-11\/snipping-messages-8106?postid=24621#post24621","creationDate":"2024-10-11T15:39:06+0000","relativeCreationDate":"1 month ago"},"numberOfViews":43,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24731"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8106 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Snipping messages" href="/messages-series-11/snipping-messages-8106"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anna-e-17759" rel="noreferrer"><div class="default-avatar avatar-variant-9">A</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/anna-e-17759">Anna E</a></span><span class="user-title text--meta">Connector</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/snipping-messages-8106" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Snipping messages</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/snipping-messages-8106">Hello You !Hope you’re doing fine :)Can you please suggest me how to snip messages when I’am answering to a customer on the chat ?For the moment I just have a unique macro divided in paraghrah and I’m obliged to cut and past and then send the messages one by one.I’ll be grateful if you could help me saving some time for me and my team ! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/snipping-messages-8106"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">43</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/snipping-messages-8106?postid=24731#post24731"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">9</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mateusz-leszkiewicz-14174" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" style="width: 100%;" title alt="mateusz.leszkiewicz" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/snipping-messages-8106?postid=24731#post24731"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24660,"author":{"id":17559,"url":"\/members\/curtis-17559","name":"curtis","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":1,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Howdy\u00a0\ud83e\udd20<br \/><br \/>I want to trigger a tour after a post is this possible? The idea would be to introduce a feature via a post (modal), then when the user closes the post they would then start the tour.<br \/><br \/>any help in this issue will be greatly appreciated.<\/p>","url":"\/messages-series-11\/in-a-series-can-i-trigger-a-tour-after-a-post-8112?postid=24660#post24660","creationDate":"2024-10-14T01:00:43+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6332,"id":8112,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/in-a-series-can-i-trigger-a-tour-after-a-post-8112","title":"In a Series, can I trigger a tour after a post?","lastPost":{"id":24687,"author":{"id":17559,"url":"\/members\/curtis-17559","name":"curtis","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":1,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"14175\">@bernice<\/user-mention>\u00a0thx a bunch for the reply. i did eventually figure it out after i had made this post.<\/p>","url":"\/messages-series-11\/in-a-series-can-i-trigger-a-tour-after-a-post-8112?postid=24687#post24687","creationDate":"2024-10-15T01:32:06+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24687,"author":{"id":17559,"url":"\/members\/curtis-17559","name":"curtis","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":1,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"14175\">@bernice<\/user-mention>\u00a0thx a bunch for the reply. i did eventually figure it out after i had made this post.<\/p>","url":"\/messages-series-11\/in-a-series-can-i-trigger-a-tour-after-a-post-8112?postid=24687#post24687","creationDate":"2024-10-15T01:32:06+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":2,"relevantPost":{"id":24660,"author":{"id":17559,"url":"\/members\/curtis-17559","name":"curtis","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":1,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Howdy\u00a0\ud83e\udd20<br \/><br \/>I want to trigger a tour after a post is this possible? The idea would be to introduce a feature via a post (modal), then when the user closes the post they would then start the tour.<br \/><br \/>any help in this issue will be greatly appreciated.<\/p>","url":"\/messages-series-11\/in-a-series-can-i-trigger-a-tour-after-a-post-8112?postid=24660#post24660","creationDate":"2024-10-14T01:00:43+0000","relativeCreationDate":"1 month ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24687"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8112 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to In a Series, can I trigger a tour after a post?" href="/messages-series-11/in-a-series-can-i-trigger-a-tour-after-a-post-8112"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/curtis-17559" rel="noreferrer"><div class="default-avatar avatar-variant-9">C</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/curtis-17559">curtis</a></span><span class="user-title text--meta">Connector</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/in-a-series-can-i-trigger-a-tour-after-a-post-8112" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">In a Series, can I trigger a tour after a post?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/in-a-series-can-i-trigger-a-tour-after-a-post-8112">Howdy 🤠I want to trigger a tour after a post is this possible? The idea would be to introduce a feature via a post (modal), then when the user closes the post they would then start the tour.any help in this issue will be greatly appreciated.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/in-a-series-can-i-trigger-a-tour-after-a-post-8112"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">21</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/in-a-series-can-i-trigger-a-tour-after-a-post-8112?postid=24687#post24687"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/curtis-17559" rel="noreferrer"><div class="default-avatar avatar-variant-9">C</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/in-a-series-can-i-trigger-a-tour-after-a-post-8112?postid=24687#post24687"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":19823,"author":{"id":14362,"url":"\/members\/tiago-campos-14362","name":"Tiago Campos","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/><br \/>We would like to change the email preview line that appears here\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1ff30758-b4c8-4baa-ac8e-ad4f893129cd.png\" \/><\/figure><p>\u00a0<\/p><p>Also, if our emails don\u2019t have text (just an image with text on it) how do we \u201cchoose\u201d the text to appear on the email preview line?\u00a0<br \/><br \/>Thanks,\u00a0<\/p>","url":"\/messages-series-11\/change-the-email-preview-line-6553?postid=19823#post19823","creationDate":"2024-01-08T11:56:41+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":5237,"id":6553,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/change-the-email-preview-line-6553","title":"Change the Email Preview Line","lastPost":{"id":24662,"author":{"id":14175,"url":"\/members\/bernice-14175","name":"bernice","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey\u00a0<user-mention data-id=\"17741\">@Philip Chen<\/user-mention>! Thanks for reaching out here \ud83d\ude42<\/p><p>\u00a0<\/p><p>At the moment, this option is not available\u00a0to customize this preview text within our UI. \ud83d\udca1 After the Subject line, the text that appears in the email preview is whatever your first line of text is. You're not able to adjust\/custom-fit that. In relation to the\u00a0image question here, if\u00a0your email only has an image with text within it, there is no way to make that text the subject line.<\/p><p><br \/>This is a great idea from Tiago has been\u00a0flagged\u00a0with our Product team\u00a0as a Feature Request\u00a0\u2705<\/p><p>I\u2019ve opened a\u00a0Conversation for you with the team so you can share\u00a0any additional details or context to your workflow that you think might be helpful - please feel free to include them!\u00a0\u00a0We take input from our customers with great consideration when creating new features and refining our current solutions \ud83d\ude80<\/p>","url":"\/messages-series-11\/change-the-email-preview-line-6553?postid=24662#post24662","creationDate":"2024-10-14T08:48:31+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24662,"author":{"id":14175,"url":"\/members\/bernice-14175","name":"bernice","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey\u00a0<user-mention data-id=\"17741\">@Philip Chen<\/user-mention>! Thanks for reaching out here \ud83d\ude42<\/p><p>\u00a0<\/p><p>At the moment, this option is not available\u00a0to customize this preview text within our UI. \ud83d\udca1 After the Subject line, the text that appears in the email preview is whatever your first line of text is. You're not able to adjust\/custom-fit that. In relation to the\u00a0image question here, if\u00a0your email only has an image with text within it, there is no way to make that text the subject line.<\/p><p><br \/>This is a great idea from Tiago has been\u00a0flagged\u00a0with our Product team\u00a0as a Feature Request\u00a0\u2705<\/p><p>I\u2019ve opened a\u00a0Conversation for you with the team so you can share\u00a0any additional details or context to your workflow that you think might be helpful - please feel free to include them!\u00a0\u00a0We take input from our customers with great consideration when creating new features and refining our current solutions \ud83d\ude80<\/p>","url":"\/messages-series-11\/change-the-email-preview-line-6553?postid=24662#post24662","creationDate":"2024-10-14T08:48:31+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":19823,"author":{"id":14362,"url":"\/members\/tiago-campos-14362","name":"Tiago Campos","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/><br \/>We would like to change the email preview line that appears here\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1ff30758-b4c8-4baa-ac8e-ad4f893129cd.png\" \/><\/figure><p>\u00a0<\/p><p>Also, if our emails don\u2019t have text (just an image with text on it) how do we \u201cchoose\u201d the text to appear on the email preview line?\u00a0<br \/><br \/>Thanks,\u00a0<\/p>","url":"\/messages-series-11\/change-the-email-preview-line-6553?postid=19823#post19823","creationDate":"2024-01-08T11:56:41+0000","relativeCreationDate":"10 months ago"},"numberOfViews":89,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24662"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-6553 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Change the Email Preview Line" href="/messages-series-11/change-the-email-preview-line-6553"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tiago-campos-14362" rel="noreferrer"><div class="default-avatar avatar-variant-2">T</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/tiago-campos-14362">Tiago Campos</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/change-the-email-preview-line-6553" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Change the Email Preview Line</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/change-the-email-preview-line-6553">Hi, We would like to change the email preview line that appears here Also, if our emails don’t have text (just an image with text on it) how do we “choose” the text to appear on the email preview line? Thanks, </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/change-the-email-preview-line-6553"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">89</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/change-the-email-preview-line-6553?postid=24662#post24662"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/bernice-14175" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png" style="width: 100%;" title alt="bernice" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/change-the-email-preview-line-6553?postid=24662#post24662"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24584,"author":{"id":14089,"url":"\/members\/gwendolyn-reede-lijding-14089","name":"Gwendolyn Reede-Lijding","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>We would like to know if it is possible to place a QR code on\u00a0print materials that, when scanned, directs the user straight into a chatbot structure. Is this technically feasible, and if so, what are the best ways to implement this?<\/p><p>Thank you in advance!<\/p>","url":"\/messages-series-11\/qr-code-to-chatbot-structure-8092?postid=24584#post24584","creationDate":"2024-10-10T11:43:44+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6318,"id":8092,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/qr-code-to-chatbot-structure-8092","title":"QR code to chatbot structure","lastPost":{"id":24638,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"14089\">@Gwendolyn Reede-Lijding<\/user-mention>,\u00a0It\u2019s Mat from the Support Engineering Team \ud83d\ude00<br \/><br \/>It is technically possible and it is a similar approach to creating the custom launcher.<br \/><br \/>You can find more about how to set it up in <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/2894-create-a-custom-launcher\" target=\"_blank\" rel=\"noreferrer noopener\">this article.<\/a><\/p>","url":"\/messages-series-11\/qr-code-to-chatbot-structure-8092?postid=24638#post24638","creationDate":"2024-10-13T11:21:56+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24638,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"14089\">@Gwendolyn Reede-Lijding<\/user-mention>,\u00a0It\u2019s Mat from the Support Engineering Team \ud83d\ude00<br \/><br \/>It is technically possible and it is a similar approach to creating the custom launcher.<br \/><br \/>You can find more about how to set it up in <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/2894-create-a-custom-launcher\" target=\"_blank\" rel=\"noreferrer noopener\">this article.<\/a><\/p>","url":"\/messages-series-11\/qr-code-to-chatbot-structure-8092?postid=24638#post24638","creationDate":"2024-10-13T11:21:56+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":24584,"author":{"id":14089,"url":"\/members\/gwendolyn-reede-lijding-14089","name":"Gwendolyn Reede-Lijding","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>We would like to know if it is possible to place a QR code on\u00a0print materials that, when scanned, directs the user straight into a chatbot structure. Is this technically feasible, and if so, what are the best ways to implement this?<\/p><p>Thank you in advance!<\/p>","url":"\/messages-series-11\/qr-code-to-chatbot-structure-8092?postid=24584#post24584","creationDate":"2024-10-10T11:43:44+0000","relativeCreationDate":"1 month ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24638"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8092 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to QR code to chatbot structure" href="/messages-series-11/qr-code-to-chatbot-structure-8092"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/gwendolyn-reede-lijding-14089" rel="noreferrer"><div class="default-avatar avatar-variant-9">G</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/gwendolyn-reede-lijding-14089">Gwendolyn Reede-Lijding</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/qr-code-to-chatbot-structure-8092" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">QR code to chatbot structure</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/qr-code-to-chatbot-structure-8092">We would like to know if it is possible to place a QR code on print materials that, when scanned, directs the user straight into a chatbot structure. Is this technically feasible, and if so, what are the best ways to implement this?Thank you in advance!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/qr-code-to-chatbot-structure-8092"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">15</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/qr-code-to-chatbot-structure-8092?postid=24638#post24638"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mateusz-leszkiewicz-14174" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" style="width: 100%;" title alt="mateusz.leszkiewicz" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/qr-code-to-chatbot-structure-8092?postid=24638#post24638"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24623,"author":{"id":9572,"url":"\/members\/raphael-9572","name":"Raphael (","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey there,<\/p><p>we\u2019re testing out mobile push but notice the potential audience is quite low. Even with users with the latest OS (IOS) and our APP, some do not appear. What device setting should we look into ?\u00a0<\/p><p>thanks<\/p>","url":"\/messages-series-11\/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108?postid=24623#post24623","creationDate":"2024-10-11T19:45:33+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6329,"id":8108,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108","title":"Mobile push - certain users using the latest version are not visible in audience","lastPost":{"id":24630,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"9572\">@Raphael (<\/user-mention>,\u00a0It\u2019s Mat from the Support Engineering Team \ud83d\ude00<br \/><br \/>\u00a0<\/p><p>If you're experiencing a lower than expected potential audience for mobile push notifications, there are several device settings and configurations you should review to ensure maximum reach:<\/p><ul><li>For iOS devices, confirm that the \"Send a push notification\" option was selected when sending a manual message.<\/li>\t<li>Verify that you are requesting permission from your users to send push notifications, as this is a critical step for iOS devices.<\/li>\t<li>Check if you are successfully receiving a device token from APNS; this should occur shortly after the app launches.<\/li>\t<li>Ensure that the Bundle ID set in Intercom's settings matches the one for your app, as this can affect push notification delivery.<\/li>\t<li>For Android devices using FCM, also ensure that the \"Send a push notification\" option is selected.<\/li>\t<li>On the test device, confirm that notifications are not disabled for your app. This can be found under \"Settings &gt; Sound &amp; Notification &gt; App notifications,\" although the exact path may vary by Android version.<\/li>\t<li>Verify that the correct Push Server API key is specified for your app.<\/li><\/ul><p>By checking these settings, you can help ensure that your push notifications reach as many users as possible who have the latest OS and your app installed.<\/p>","url":"\/messages-series-11\/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108?postid=24630#post24630","creationDate":"2024-10-13T10:55:47+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24630,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"9572\">@Raphael (<\/user-mention>,\u00a0It\u2019s Mat from the Support Engineering Team \ud83d\ude00<br \/><br \/>\u00a0<\/p><p>If you're experiencing a lower than expected potential audience for mobile push notifications, there are several device settings and configurations you should review to ensure maximum reach:<\/p><ul><li>For iOS devices, confirm that the \"Send a push notification\" option was selected when sending a manual message.<\/li>\t<li>Verify that you are requesting permission from your users to send push notifications, as this is a critical step for iOS devices.<\/li>\t<li>Check if you are successfully receiving a device token from APNS; this should occur shortly after the app launches.<\/li>\t<li>Ensure that the Bundle ID set in Intercom's settings matches the one for your app, as this can affect push notification delivery.<\/li>\t<li>For Android devices using FCM, also ensure that the \"Send a push notification\" option is selected.<\/li>\t<li>On the test device, confirm that notifications are not disabled for your app. This can be found under \"Settings &gt; Sound &amp; Notification &gt; App notifications,\" although the exact path may vary by Android version.<\/li>\t<li>Verify that the correct Push Server API key is specified for your app.<\/li><\/ul><p>By checking these settings, you can help ensure that your push notifications reach as many users as possible who have the latest OS and your app installed.<\/p>","url":"\/messages-series-11\/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108?postid=24630#post24630","creationDate":"2024-10-13T10:55:47+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":24623,"author":{"id":9572,"url":"\/members\/raphael-9572","name":"Raphael (","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey there,<\/p><p>we\u2019re testing out mobile push but notice the potential audience is quite low. Even with users with the latest OS (IOS) and our APP, some do not appear. What device setting should we look into ?\u00a0<\/p><p>thanks<\/p>","url":"\/messages-series-11\/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108?postid=24623#post24623","creationDate":"2024-10-11T19:45:33+0000","relativeCreationDate":"1 month ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24630"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8108 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Mobile push - certain users using the latest version are not visible in audience" href="/messages-series-11/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/raphael-9572" rel="noreferrer"><div class="default-avatar avatar-variant-2">R</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/raphael-9572">Raphael (</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Mobile push - certain users using the latest version are not visible in audience</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108">Hey there,we’re testing out mobile push but notice the potential audience is quite low. Even with users with the latest OS (IOS) and our APP, some do not appear. What device setting should we look into ? thanks</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">21</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108?postid=24630#post24630"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mateusz-leszkiewicz-14174" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" style="width: 100%;" title alt="mateusz.leszkiewicz" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/mobile-push-certain-users-using-the-latest-version-are-not-visible-in-audience-8108?postid=24630#post24630"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24454,"author":{"id":17668,"url":"\/members\/nicole-osako-17668","name":"Nicole Osako","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Has anyone had an issue with post URLs opening up in Internet Explorer or a browser that is not the user\u2019s default browser? Is there any way to ensure that the URLs we include in posts open up in a user\u2019s default browser?<\/p>","url":"\/messages-series-11\/post-urls-opening-internet-explorer-8052?postid=24454#post24454","creationDate":"2024-10-07T16:21:03+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6296,"id":8052,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/post-urls-opening-internet-explorer-8052","title":"Post URLs opening Internet Explorer","lastPost":{"id":24459,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"17668\">@Nicole Osako<\/user-mention>\u00a0Is this issue happening in email notifications or on the website?<br \/><br \/>I believe Outlook recently added a feature where it defaults links in emails to open in Edge which can be very annoying but it can be <a href=\"https:\/\/answers.microsoft.com\/en-us\/outlook_com\/forum\/all\/how-to-stop-outlook-links-being-opened-in-edge\/89bf6eec-b9ad-40de-a781-09310f304998\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">set to have Outlook open links in whatever you choose as your Default Browser<\/a>.<br \/><br \/>The only other issue is that some urls Microsoft tends to open in Edge Browser if it\u2019s installed -- like support.microsoft.com or something like this (if someone is still using Internet Explorer that\u2019s a whole other problem, no one should be using it now).\u00a0<br \/><br \/>Hope this helps, otherwise I would think all Intercom related links and posts should open in the default browser unless it\u2019s something that Microsoft controls for the URL.\u00a0<br \/><br \/>\u00a0<\/p>","url":"\/messages-series-11\/post-urls-opening-internet-explorer-8052?postid=24459#post24459","creationDate":"2024-10-07T19:21:40+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24459,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"17668\">@Nicole Osako<\/user-mention>\u00a0Is this issue happening in email notifications or on the website?<br \/><br \/>I believe Outlook recently added a feature where it defaults links in emails to open in Edge which can be very annoying but it can be <a href=\"https:\/\/answers.microsoft.com\/en-us\/outlook_com\/forum\/all\/how-to-stop-outlook-links-being-opened-in-edge\/89bf6eec-b9ad-40de-a781-09310f304998\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">set to have Outlook open links in whatever you choose as your Default Browser<\/a>.<br \/><br \/>The only other issue is that some urls Microsoft tends to open in Edge Browser if it\u2019s installed -- like support.microsoft.com or something like this (if someone is still using Internet Explorer that\u2019s a whole other problem, no one should be using it now).\u00a0<br \/><br \/>Hope this helps, otherwise I would think all Intercom related links and posts should open in the default browser unless it\u2019s something that Microsoft controls for the URL.\u00a0<br \/><br \/>\u00a0<\/p>","url":"\/messages-series-11\/post-urls-opening-internet-explorer-8052?postid=24459#post24459","creationDate":"2024-10-07T19:21:40+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":24454,"author":{"id":17668,"url":"\/members\/nicole-osako-17668","name":"Nicole Osako","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Has anyone had an issue with post URLs opening up in Internet Explorer or a browser that is not the user\u2019s default browser? Is there any way to ensure that the URLs we include in posts open up in a user\u2019s default browser?<\/p>","url":"\/messages-series-11\/post-urls-opening-internet-explorer-8052?postid=24454#post24454","creationDate":"2024-10-07T16:21:03+0000","relativeCreationDate":"1 month ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24459"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8052 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Post URLs opening Internet Explorer" href="/messages-series-11/post-urls-opening-internet-explorer-8052"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nicole-osako-17668" rel="noreferrer"><div class="default-avatar avatar-variant-8">N</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/nicole-osako-17668">Nicole Osako</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/post-urls-opening-internet-explorer-8052" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Post URLs opening Internet Explorer</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/post-urls-opening-internet-explorer-8052">Has anyone had an issue with post URLs opening up in Internet Explorer or a browser that is not the user’s default browser? Is there any way to ensure that the URLs we include in posts open up in a user’s default browser?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/post-urls-opening-internet-explorer-8052"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">14</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/post-urls-opening-internet-explorer-8052?postid=24459#post24459"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nathan-sudds-838" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" style="width: 100%;" title alt="Nathan Sudds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/post-urls-opening-internet-explorer-8052?postid=24459#post24459"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24213,"author":{"id":17541,"url":"\/members\/caroline-gomez-17541","name":"Caroline Gomez","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I\u2019m getting an\u00a0error when I try to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. Can I get some help on this? Thank you!<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e42be079-0fc1-4995-84a8-20ae2f1841bc.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/unable-to-send-emails-to-new-users-7972?postid=24213#post24213","creationDate":"2024-09-27T16:47:10+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6252,"id":7972,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/unable-to-send-emails-to-new-users-7972","title":"Unable to send emails to new users","lastPost":{"id":24391,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"17541\">@Caroline Gomez<\/user-mention>\u00a0\ud83d\udc4b\ud83c\udffc<\/p><p>There are a few troubleshooting steps you can take here:<\/p><ul><li>First, ensure that the custom sender address has been verified. This is a necessary step before sending emails from that address.<\/li>\t<li>Double-check that you have followed all the steps outlined in the help documentation for verifying your domain. It's important to verify that the DNS records are set up correctly, especially the DKIM records. Some DNS providers require only the subdomain part of the record, so make sure to check if you've set it up with the shorter or longer version, and that it matches your domain provider's requirements.<\/li><\/ul><p>By following these steps, you should be able to resolve the issue with sending emails to new users. However if the problem persists after these checks, it may require further investigation by our support team \ud83d\ude01 You can open up a new conversation and reference this ticket so that your question is handled by the appropriate team.<br \/><br \/>Let me know if the above was helpful!<\/p>","url":"\/messages-series-11\/unable-to-send-emails-to-new-users-7972?postid=24391#post24391","creationDate":"2024-10-04T09:38:26+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24391,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"17541\">@Caroline Gomez<\/user-mention>\u00a0\ud83d\udc4b\ud83c\udffc<\/p><p>There are a few troubleshooting steps you can take here:<\/p><ul><li>First, ensure that the custom sender address has been verified. This is a necessary step before sending emails from that address.<\/li>\t<li>Double-check that you have followed all the steps outlined in the help documentation for verifying your domain. It's important to verify that the DNS records are set up correctly, especially the DKIM records. Some DNS providers require only the subdomain part of the record, so make sure to check if you've set it up with the shorter or longer version, and that it matches your domain provider's requirements.<\/li><\/ul><p>By following these steps, you should be able to resolve the issue with sending emails to new users. However if the problem persists after these checks, it may require further investigation by our support team \ud83d\ude01 You can open up a new conversation and reference this ticket so that your question is handled by the appropriate team.<br \/><br \/>Let me know if the above was helpful!<\/p>","url":"\/messages-series-11\/unable-to-send-emails-to-new-users-7972?postid=24391#post24391","creationDate":"2024-10-04T09:38:26+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":24213,"author":{"id":17541,"url":"\/members\/caroline-gomez-17541","name":"Caroline Gomez","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I\u2019m getting an\u00a0error when I try to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. Can I get some help on this? Thank you!<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e42be079-0fc1-4995-84a8-20ae2f1841bc.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/unable-to-send-emails-to-new-users-7972?postid=24213#post24213","creationDate":"2024-09-27T16:47:10+0000","relativeCreationDate":"1 month ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24391"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-7972 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Unable to send emails to new users" href="/messages-series-11/unable-to-send-emails-to-new-users-7972"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/caroline-gomez-17541" rel="noreferrer"><div class="default-avatar avatar-variant-1">C</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/caroline-gomez-17541">Caroline Gomez</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/unable-to-send-emails-to-new-users-7972" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Unable to send emails to new users</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/unable-to-send-emails-to-new-users-7972">I’m getting an error when I try to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. Can I get some help on this? Thank you! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/unable-to-send-emails-to-new-users-7972"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">12</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/unable-to-send-emails-to-new-users-7972?postid=24391#post24391"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/emilygav-17533" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" style="width: 100%;" title alt="Emilygav" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/unable-to-send-emails-to-new-users-7972?postid=24391#post24391"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":16276,"author":{"id":11436,"url":"\/members\/maya-lieber-11436","name":"Maya Lieber","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Is there any plan to support RTL in outbound Email templates (and outbound emails in general)?<br \/>I tried using the RTL tag in HTML but it does not apply\/save.<\/p>","url":"\/messages-series-11\/rtl-support-in-outbound-emails-4879?postid=16276#post16276","creationDate":"2023-08-15T04:58:26+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":3696,"id":4879,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/rtl-support-in-outbound-emails-4879","title":"RTL Support in outbound Emails","lastPost":{"id":23906,"author":{"id":14838,"url":"\/members\/%E0%B9%80%E0%B8%89%E0%B8%A5-%E0%B8%A1-%E0%B8%84%E0%B8%B3%E0%B8%9E-%E0%B8%97-%E0%B8%A3%E0%B8%A2-14838","name":"\u0e40\u0e09\u0e25\u0e34\u0e21 \u0e04\u0e33\u0e1e\u0e34\u0e17\u0e39\u0e23\u0e22\u0e4c","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/763d2092-fba2-4efe-9ebe-af7d25aaa85f.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":true},"content":"<content-quote data-username=\"Adam Tal\"><div class=\"content-quote-content\">\t<p>Not sure if there\u2019s a point in replying to a year old post, but I\u2019ll try.\u00a0<br \/><br \/>\tSetting up the HTML template isn\u2019t a problem, the problem is the email editor doesn\u2019t function well with RTL. It\u2019s almost impossible to write an email, unless using the actual HTML editor which is a problem as I wouldn\u2019t want the team members messing up the code accidentally.\u00a0<\/p>\t<p>\u00a0<\/p>\t<p>Any workarounds for this?<\/p>\t<\/div><\/content-quote><p>\u00a0<\/p>","url":"\/messages-series-11\/rtl-support-in-outbound-emails-4879?postid=23906#post23906","creationDate":"2024-09-13T06:32:19+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":23906,"author":{"id":14838,"url":"\/members\/%E0%B9%80%E0%B8%89%E0%B8%A5-%E0%B8%A1-%E0%B8%84%E0%B8%B3%E0%B8%9E-%E0%B8%97-%E0%B8%A3%E0%B8%A2-14838","name":"\u0e40\u0e09\u0e25\u0e34\u0e21 \u0e04\u0e33\u0e1e\u0e34\u0e17\u0e39\u0e23\u0e22\u0e4c","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/763d2092-fba2-4efe-9ebe-af7d25aaa85f.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":true},"content":"<content-quote data-username=\"Adam Tal\"><div class=\"content-quote-content\">\t<p>Not sure if there\u2019s a point in replying to a year old post, but I\u2019ll try.\u00a0<br \/><br \/>\tSetting up the HTML template isn\u2019t a problem, the problem is the email editor doesn\u2019t function well with RTL. It\u2019s almost impossible to write an email, unless using the actual HTML editor which is a problem as I wouldn\u2019t want the team members messing up the code accidentally.\u00a0<\/p>\t<p>\u00a0<\/p>\t<p>Any workarounds for this?<\/p>\t<\/div><\/content-quote><p>\u00a0<\/p>","url":"\/messages-series-11\/rtl-support-in-outbound-emails-4879?postid=23906#post23906","creationDate":"2024-09-13T06:32:19+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":3,"relevantPost":{"id":16276,"author":{"id":11436,"url":"\/members\/maya-lieber-11436","name":"Maya Lieber","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Is there any plan to support RTL in outbound Email templates (and outbound emails in general)?<br \/>I tried using the RTL tag in HTML but it does not apply\/save.<\/p>","url":"\/messages-series-11\/rtl-support-in-outbound-emails-4879?postid=16276#post16276","creationDate":"2023-08-15T04:58:26+0000","relativeCreationDate":"1 year ago"},"numberOfViews":316,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"23906"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-4879 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class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/rtl-support-in-outbound-emails-4879" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">RTL Support in outbound Emails</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/rtl-support-in-outbound-emails-4879">Is there any plan to support RTL in outbound Email templates (and outbound emails in general)?I tried using the RTL tag in HTML but it does not apply/save.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">3</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/rtl-support-in-outbound-emails-4879"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 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href="/messages-series-11/rtl-support-in-outbound-emails-4879?postid=23906#post23906"><span class="thread-meta-item__text">2 months ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":23863,"author":{"id":17311,"url":"\/members\/paolo-vasquez-17311","name":"Paolo Vasquez","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi! Can anyone help me know where to find all the recipients\u2019 info in an email on Intercom?<br \/><br \/>I don\u2019t see any feature that allows to show the full version where you get to see who the message<br \/>was sent to and other details such as who was CC\u2019d, etc\u00a0<br \/><br \/>Thank you!<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/5df8baad-6f58-42ce-95b6-d55f46ba21e9.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834?postid=23863#post23863","creationDate":"2024-09-11T05:37:53+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":6163,"id":7834,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834","title":"How do I find the email addresses of the recipients I sent an email to?","lastPost":{"id":23880,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"17311\">@Paolo Vasquez<\/user-mention>\u00a0 No problem, you should be able see and modify any CC'd participants via the Manage Participants feature in the menu at the top of each conversation.<\/p><p>\u00a0<\/p><p>Here's an excerpt from the article linked below on this topic:\u00a0<\/p><p>\u00a0<\/p><p>'<strong>Customers replying to email conversations<\/strong><\/p><p>When a customer adds or CCs a new user in their reply, the new user will be added to the conversation as a participant.'<\/p><p>\u00a0<\/p><p>See this article on <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6435588-manage-group-conversations-via-the-help-desk\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Manage group conversations via the Help Desk<\/a>\u00a0for more info on where to find the Manage Participants features.\u00a0<\/p><p>\u00a0<\/p><p>Hope this helps!<\/p>","url":"\/messages-series-11\/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834?postid=23880#post23880","creationDate":"2024-09-11T16:45:48+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":23880,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"17311\">@Paolo Vasquez<\/user-mention>\u00a0 No problem, you should be able see and modify any CC'd participants via the Manage Participants feature in the menu at the top of each conversation.<\/p><p>\u00a0<\/p><p>Here's an excerpt from the article linked below on this topic:\u00a0<\/p><p>\u00a0<\/p><p>'<strong>Customers replying to email conversations<\/strong><\/p><p>When a customer adds or CCs a new user in their reply, the new user will be added to the conversation as a participant.'<\/p><p>\u00a0<\/p><p>See this article on <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6435588-manage-group-conversations-via-the-help-desk\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Manage group conversations via the Help Desk<\/a>\u00a0for more info on where to find the Manage Participants features.\u00a0<\/p><p>\u00a0<\/p><p>Hope this helps!<\/p>","url":"\/messages-series-11\/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834?postid=23880#post23880","creationDate":"2024-09-11T16:45:48+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":23863,"author":{"id":17311,"url":"\/members\/paolo-vasquez-17311","name":"Paolo Vasquez","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi! Can anyone help me know where to find all the recipients\u2019 info in an email on Intercom?<br \/><br \/>I don\u2019t see any feature that allows to show the full version where you get to see who the message<br \/>was sent to and other details such as who was CC\u2019d, etc\u00a0<br \/><br \/>Thank you!<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/5df8baad-6f58-42ce-95b6-d55f46ba21e9.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834?postid=23863#post23863","creationDate":"2024-09-11T05:37:53+0000","relativeCreationDate":"2 months ago"},"numberOfViews":23,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"23880"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-7834 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How do I find the email addresses of the recipients I sent an email to?" href="/messages-series-11/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/paolo-vasquez-17311" rel="noreferrer"><div class="default-avatar avatar-variant-1">P</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/paolo-vasquez-17311">Paolo Vasquez</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How do I find the email addresses of the recipients I sent an email to?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834">Hi! Can anyone help me know where to find all the recipients’ info in an email on Intercom?I don’t see any feature that allows to show the full version where you get to see who the messagewas sent to and other details such as who was CC’d, etc Thank you! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">23</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834?postid=23880#post23880"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nathan-sudds-838" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" style="width: 100%;" title alt="Nathan Sudds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/how-do-i-find-the-email-addresses-of-the-recipients-i-sent-an-email-to-7834?postid=23880#post23880"><span class="thread-meta-item__text">2 months ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":23867,"author":{"id":17314,"url":"\/members\/avi-knight-17314","name":"Avi Knight","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi all, how do I go about updating the social media link(s) at the bottom of the emails we send to customers in campaigns via Proactive Support? At the moment there\u2019s only a link to our Twitter at the bottom of our outbound emails (see pic below), and I want to update it to our LinkedIn account - however there doesn\u2019t seem to be an option to change this anywhere in either the email template or in the account settings. Any help would be appreciated!<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/4b87571e-fc4a-4020-b8fe-9a76240be14c.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836?postid=23867#post23867","creationDate":"2024-09-11T10:07:21+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":6165,"id":7836,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836","title":"How to update social media links at bottom of outbound emails","lastPost":{"id":23871,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"17314\">@Avi Knight<\/user-mention>\u00a0 If you weren't able to find this in your <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/247-create-html-email-templates\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Custom Email Templates<\/a>, it's possible this has been added to the Email Signature but I'm not 100% sure.\u00a0<\/p><p>\u00a0<\/p><p>Check the details here to confirm:<\/p><p><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6884806-customize-email-signature\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Customize Email Signature<\/a><\/p>","url":"\/messages-series-11\/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836?postid=23871#post23871","creationDate":"2024-09-11T14:25:02+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":23871,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"17314\">@Avi Knight<\/user-mention>\u00a0 If you weren't able to find this in your <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/247-create-html-email-templates\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Custom Email Templates<\/a>, it's possible this has been added to the Email Signature but I'm not 100% sure.\u00a0<\/p><p>\u00a0<\/p><p>Check the details here to confirm:<\/p><p><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6884806-customize-email-signature\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Customize Email Signature<\/a><\/p>","url":"\/messages-series-11\/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836?postid=23871#post23871","creationDate":"2024-09-11T14:25:02+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":23867,"author":{"id":17314,"url":"\/members\/avi-knight-17314","name":"Avi Knight","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi all, how do I go about updating the social media link(s) at the bottom of the emails we send to customers in campaigns via Proactive Support? At the moment there\u2019s only a link to our Twitter at the bottom of our outbound emails (see pic below), and I want to update it to our LinkedIn account - however there doesn\u2019t seem to be an option to change this anywhere in either the email template or in the account settings. Any help would be appreciated!<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/4b87571e-fc4a-4020-b8fe-9a76240be14c.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836?postid=23867#post23867","creationDate":"2024-09-11T10:07:21+0000","relativeCreationDate":"2 months ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"23871"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"ZP2mAWPDt1ZLH4rHL8gjjwlz1zOtf0sPZKc-lNFDiWI","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-7836 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to update social media links at bottom of outbound emails" href="/messages-series-11/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/avi-knight-17314" rel="noreferrer"><div class="default-avatar avatar-variant-4">A</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/avi-knight-17314">Avi Knight</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to update social media links at bottom of outbound emails</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836">Hi all, how do I go about updating the social media link(s) at the bottom of the emails we send to customers in campaigns via Proactive Support? At the moment there’s only a link to our Twitter at the bottom of our outbound emails (see pic below), and I want to update it to our LinkedIn account - however there doesn’t seem to be an option to change this anywhere in either the email template or in the account settings. Any help would be appreciated! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">21</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/how-to-update-social-media-links-at-bottom-of-outbound-emails-7836?postid=23871#post23871"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nathan-sudds-838" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" style="width: 100%;" title alt="Nathan Sudds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" 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