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Agentforce: KI-Agenten für die perfekte Customer Experience
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Wenn ein komplexer Vorgang ihren Rahmen übersteigt, können sie ihn an Mitarbeiter:innen eskalieren. So ist gewährleistet, dass Anfragen effizient und fehlerfrei beantwortet werden können.</p>\n","kind":"card_faq-qna","id":"1691508978647_t34"},{"headline":"Wie erstellt man KI-Agenten?","description":"<p>Mit Agent Builder erstellen Unternehmen mit den Tools ihrer <a href=\"https://www.salesforce.com/de/platform/\" target=\"_self\">Salesforce Platform</a> standardmäßige und individuelle Themen und Aktionen. Prompts basieren auf verlässlichen Unternehmensdaten. Mit Flows erstellen Sie systemübergreifende Automatisierungen. Über <a href=\"https://www.salesforce.com/de/mulesoft/\" target=\"_self\">MuleSoft</a> API-Konnektoren vernetzen Sie Agenten mit jedem beliebigen System. Und mit Apex und Javascript entwickeln Sie benutzerdefinierten Code und individuelle Geschäftslogik für Ihren Agenten.</p>\n","kind":"card_faq-qna","id":"1692403715215_kum"},{"headline":"Welche Arten von KI-Agenten gibt es?","description":"<p>Unternehmen können für jede Rolle, jede Branche und jeden Anwendungsfall den passenden Agenten erstellen. Mit Agentforce konfigurieren Sie Out-of-the-Box-Agenten passend zu Ihren Geschäftsanforderungen für <a href=\"https://www.salesforce.com/de/service/\" target=\"_self\"><ins>Service</ins></a>, <a href=\"https://www.salesforce.com/de/sales/\" target=\"_self\"><ins>Vertrieb</ins></a>, <a href=\"https://www.salesforce.com/de/marketing/\" target=\"_self\"><ins>Marketing</ins></a>, <a href=\"https://www.salesforce.com/de/commerce/\" target=\"_self\"><ins>Commerce</ins></a> und mehr.</p>\n<ul>\n<li>Anstelle herkömmlicher Chatbots setzt Service Agent KI ein. Sie bewältigt die ganze Bandbreite der Servicevorgänge ohne vorprogrammierte Szenarien und sorgt für effizienteren Kundenservice.</li>\n<li>Sales Development Representative (SDR) interagiert rund um die Uhr mit Interessent:innen, beantwortet Fragen, entkräftet Einwände und übernimmt die Terminplanung für Meetings. So können sich Ihre Vertriebsmitarbeiter:innen ganz auf die Pflege der Kundenbeziehungen konzentrieren.</li>\n<li>Sales Coach bietet personalisierte Rollenspiele für Ihr Vertriebsteam. Auf Grundlage von Salesforce Daten und generativer KI lernen Ihre Vertriebsmitarbeiter:innen, Verkaufsgespräche für spezifische Geschäfte zu optimieren und Einwände zu entkräften.</li>\n<li>Merchandiser macht Ihren Merchandiser:innen im E-Commerce die tägliche Arbeit leichter – vom Einrichten der Websites über Zielsetzungen und personalisierte Werbeaktionen bis zu Produktbeschreibungen und datenbasierten Einblicken.</li>\n<li>Buyer Agent optimiert das B2B-Einkaufserlebnis. Ihre Käufer:innen können Produkte leichter finden und kaufen und Bestellungen per Chat oder innerhalb des Vertriebsportals nachverfolgen. Personal Shopper fungiert in Ihren E-Commerce-Websites oder Messaging-Apps als digitaler Concierge, der personalisierte Produktempfehlungen gibt und bei Suchen hilft.</li>\n<li>Campaign Optimizer automatisiert den gesamten Kampagnen-Lebenszyklus mit KI zum Analysieren, Generieren, Personalisieren und Optimieren von Marketingkampagnen auf Basis Ihrer Geschäftsziele.</li>\n<li>Agentforce (vormals Agentforce Assistant) unterstützt Mitarbeiter:innen direkt in ihrem aufgabenspezifischen Workflow durch Datensuche und das Erstellen und Umsetzen von Aktionsplänen für effizienteres Arbeiten.</li>\n</ul>\n","kind":"card_faq-qna","id":"1692403717854_cpd"},{"headline":"Wie funktioniert Einstein?","description":"<p><a href=\"https://www.salesforce.com/de/artificial-intelligence/\" target=\"_self\">Einstein</a> ist nativ in die <a href=\"https://www.salesforce.com/de/platform/\" target=\"_self\">Salesforce Platform</a> integriert und verwendet Daten aus dem CRM und externen Anwendungen, um Insights, Prognosen und generierte Inhalte direkt im Arbeitsablauf bereitzustellen.</p>\n","kind":"card_faq-qna","id":"1692403719758_e6k"},{"headline":"Was ist ein Agent Builder für KI-Agenten?","description":"<p>Auf der <a href=\"https://www.salesforce.com/de/agentforce/agent-builder\" target=\"_self\">Agent Builder</a> Plattform entwickeln und justieren Sie Ihre KI-AGenten. Mit dem Low-Code-Agent Builder von Agentforce passen Sie Out-of-the-Box-Agenten im Nu an oder entwickeln individuelle KI-Agenten für beliebige Rollen, Branchen oder Anwendungsfälle. Dabei nutzen Sie vorhandene Salesforce Tools wie Flows, Prompts, Apex oder MuleSoft APIs. Mit Agent Builder erstellen Sie Arbeitsaufträge für Ihre KI-Agenten, indem Sie Themen definieren, natürlichsprachliche Arbeitsanweisungen formulieren und eine Bibliothek mit möglichen Aktionen für die KI-Agenten erstellen. Dabei können Sie die Aktionspläne für Ihre Agents jederzeit einsehen und die Antworten, die sie generieren, vorab testen.</p>\n","kind":"card_faq-qna","id":"1725475604415_81r"}]}]}],"path":"/agentforce","urlLoc":"de","curHref":"/de/agentforce/?bc=OTH","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"de-de"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <!-- legacy nav component --> <hgf-c360nav locale=de search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/de-de/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/de-de/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1727290971343_dty" data-blade-position="1" data-blade-name="sf/notification" data-blade-variant="notification" data-blade-source="www" data-blade-type="blade"> <section id="1727290971343_dty" class="relative notification--blade notification--blade--image-standard" style="background-color:#042D60" > <article class="theme--light_gradient" data-module-id="1727290971343_dty" data-module-name="Agentforce Summit München 2025 - 27. 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data-video-id="YoZTskyLBaVnfdq2QbY2WD" data-hero-thumbnail="" data-analytics-cta="" name="What Is Agentforce?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-1b.webp" alt="Was ist Agentforce?" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Video abspielen</span> </div> <p class="heading-xsm text-white text-left">Was ist Agentforce?</p> </button> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How Does Agentforce Work?" data-video-path="" data-video-id="y6P8hvQfYP9e9k7jMyECFc" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How Does Agentforce Work?"> <div class="relative 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Is Agentforce?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-1b.webp" alt="" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> </div> <p class="heading-xsm text-white text-left">Was ist Agentforce?</p> </button> </div> <div class="keen-slider__slide"> <button class="xl:flex-shrink-0 xl:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How Does Agentforce Work?" data-video-path="" data-video-id="y6P8hvQfYP9e9k7jMyECFc" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How Does Agentforce Work?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-2a.webp" alt="" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> </div> <p class="heading-xsm text-white text-left">Vorschau: Wie funktioniert Agentforce?</p> </button> </div> <div class="keen-slider__slide"> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How to Create a Custom Agent" data-video-path="" data-video-id="yLueJvxF9mUcMp4G3BAQ3a" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How to Create a Custom Agent"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-3b.webp" alt="Vorschau: So erstellen Sie einen individuell angepassten Agenten" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Video abspielen</span> </div> <p class="heading-xsm text-white text-left">Vorschau: So erstellen Sie einen individuell angepassten Agenten</p> </button> </div> </div> </div> </div> </div> <div class="relative gap-8 justify-center flex lg:hidden mt-12" data-video-dots=""></div> </div> </div> </section> <section class="bg-indigo-gradient rounded-[20px] mt-[-20px] relative z-20"> <div class="pt-80" data-module-name="What is an Agentforce Agent?" data-module-position="3" data-module-type="content"> <div class="tw-container relative"> <h2 class="mb-8 heading-lg text-white text-center">Was ist ein Agentforce Agent?</h2> <p class="body-lg text-white text-center max-w-[1000px] mx-auto">Ein Agentforce Agent ist eine proaktive, autonome Anwendung, die Mitarbeiter:innen oder Kund:innen rund um die Uhr spezialisierten Support bietet. Diese Agenten verfügen über die erforderlichen Geschäftskenntnisse, um Aufgaben entsprechend ihrer spezifischen Rolle zu erfüllen.</p> <div class=" rounded-[20px] p-12 lg:p-35 mt-32 max-w-[1100px] mx-auto flex flex-col lg:flex-row gap-12 lg:gap-28 relative agent-tabs-gradient-border bg-tabs-gradient" data-tabs=""> <div class="w-full lg:max-w-[400px] flex-col gap-10 flex"> <button class="tab__button relative cursor-pointer" data-tab-button="agent-1" role="tab" aria-controls="agent-1-content" id="agent-1-tab" data-analytics-cta="" name="Role"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-1.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Funktion</h3> <p class="body-sm text-black leading-[110%]">Die Rolle eines Agenten in Ihrem Team</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-2" role="tab" aria-controls="agent-2-content" id="agent-2-tab" data-analytics-cta="" name="Trusted Data"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-2.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Vertrauenswürdige Daten</h3> <p class="body-sm text-black leading-[110%]">Der erforderliche Kontext für einen Agenten</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-3" role="tab" aria-controls="agent-3-content" id="agent-3-tab" data-analytics-cta="" name="Actions"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-3.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Aktionen</h3> <p class="body-sm text-black leading-[110%]">Die Aufgaben eines Agenten</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-4" role="tab" aria-controls="agent-4-content" id="agent-4-tab" data-analytics-cta="" name="Guardrails"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-4.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Leitlinien</h3> <p class="body-sm text-black leading-[110%]">Die Richtlinien für die Arbeit eines Agenten</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-5" role="tab" aria-controls="agent-5-content" id="agent-5-tab" data-analytics-cta="" name="Channels"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-5.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Kanäle</h3> <p class="body-sm text-black leading-[110%]">Web, Mobilgerät, WhatsApp, Slack</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> </div> <div class="tabs__content relative flex-1 flex-shrink-0 rounded-[20px] bg-white-gradient mt-[-10px] lg:mt-0"> <div id="agent-1-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-1" role="tabpanel" aria-labelledby="agent-1-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-1.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Was ist die Rolle eines Agenten?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Die Rolle ist die Zielsetzung des Agenten. Sie definiert, welche Aufgaben der Agent übernehmen und welche allgemeinen Ziele er in Ihrem Team erfüllen soll.</p> </div> </div> </div> </div> <div id="agent-2-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-2" role="tabpanel" aria-labelledby="agent-2-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-2.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Was sind vertrauenswürdige Daten eines Agenten?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Vertrauenswürdige Daten sind die Informationen, die der Agent für seine Rolle benötigt. Dazu zählen beispielsweise Wissensartikel des Unternehmens, CRM-Daten, über die Data Cloud eingespeiste externe Daten und öffentliche Websites.</p> </div> </div> </div> </div> <div id="agent-3-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-3" role="tabpanel" aria-labelledby="agent-3-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-3.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Was sind die Aktionen eines Agenten?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Aktionen sind die vordefinierten Aufgaben, die ein Agent ausführen kann, wenn er einen Auslöser oder eine Anweisung empfängt. Er kann beispielsweise einen Flow, eine Prompt-Vorlage oder Apex ausführen.</p> </div> </div> </div> </div> <div id="agent-4-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-4" role="tabpanel" aria-labelledby="agent-4-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-4.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Was sind die Leitlinien eines Agenten?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Leitlinien bestimmen, was ein Agent tun kann und was nicht. Dabei kann es sich um Anweisungen in natürlicher Sprache zur Eskalation an eine:n Mitarbeiter:in handeln oder um integrierte Sicherheitsfunktionen der Einstein Trust Layer.</p> </div> </div> </div> </div> <div id="agent-5-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-5" role="tabpanel" aria-labelledby="agent-5-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-5.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Was sind Kanäle eines Agenten?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Kanäle sind die Anwendungen, in den Agenten arbeiten können. Beispiele sind Ihre Website, das CRM, mobile Apps, Slack usw.</p> </div> </div> </div> </div> </div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-1.webp" alt="Was ist ein Agentforce Agent?" class="absolute bottom-[-80px] lg:bottom-[-100px] right-[-30px] lg:right-20 pointer-events-none w-[169px] xl:w-[263px]" loading="lazy"> </div> </div> </div> <div class="lg:tw-container pt-100 lg:pt-150 pb-130" data-carousel-logos=""> <div class="flex justify-between gap-30 flex-col lg:flex-row"> <h2 class="lg-max:px-24 heading-lg text-white mb-12 w-full lg-only:max-w-[300px] lg-only:text-[34px] lg-only:leading-[115%]">Diese Unternehmen erzielen Erfolge mit Agentforce</h2> <div class="lg-max:pl-24 keen-slider"> <div class="keen-slider__slide"> <div class="rounded-tl-[16px] rounded-tr-[16px] rounded-bl-[16px] rounded-br-[64px] bg-pink-70 px-40 py-24 relative flex flex-col justify-center items-start gap-40 h-250"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-quote-2.svg" alt="" class="absolute top-10 right-[-10px] h-82" loading="lazy"> <img src="https://wp.sfdcdigital.com/de-de/wp-content/uploads/sites/10/2024/12/Pandora_Logo_2025_Brown_300.png" alt="" class="w-180" loading="lazy"> <p class="body-md font-bold"> Mit Agentforce wird Pandora Kund:Innen einen Experten zur Seite stellen, der sie 24/7 bei der Auswahl des richtigen Schmuckstücks unterstützen kann. </p> </div> </div> <div class="keen-slider__slide"> <div class="rounded-tl-[16px] rounded-tr-[16px] rounded-bl-[16px] rounded-br-[64px] bg-pink-70 px-40 py-24 relative flex flex-col justify-center items-start gap-40 h-250"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-quote-2.svg" alt="" class="absolute top-10 right-[-10px] h-82" loading="lazy"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/logo-opentable.webp" alt="" style="margin-top: -37px !important" class="w-210" loading="lazy"> <p class="body-md font-bold"> Agentforce ist das bislang leistungsstärkste Support-Tool von Salesforce. </p> </div> </div> </div> </div> <div class="w-full flex justify-center"> <div class="relative gap-8 justify-center lg:hidden mt-60 bg-white rounded-[34px] h-40 px-20 w-auto inline-flex mx-auto items-center" data-logos-dots=""></div> </div> </div> </section> <section class="bg-indigo-60 bg-custom-indigo-gradient pt-30 pb-20 lg:py-70 rounded-[34px] shadow-section relative z-30 mt-[-50px] w-full" data-tiles-section="" data-module-name="Customize pre-built Agentforce Agents" data-module-position="4" data-module-type="content"> <div class="tw-container"> <div class=" mx-auto text-center mb-30 lg:mb-40"> <h2 class="heading-lg text-white mb-20 lg:mb-40 lg:px-40"> Entdecken Sie vorgefertigte <span class="text-[#1AB9FF]">Agentforce</span> Agenten für Ihre Geschäftsanforderungen </h2> </div> </div> <div class="tw-container min-h-screen relative w-full lg:mt-0"> <div class="pb-120 lg:pb-220 absolute left-0 z-10 bottom-0 lg:px-80 w-full" data-animated-tile=""> <div class="bg-pink bg-pink-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Servicemitarbeiterin</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Kundenanfragen rund um die Uhr beantworten</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Agentforce Service Agents interagieren rund um die Uhr autonom und in natürlicher Sprache kanalübergreifend mit Kunden. Sie bearbeiten Vorgänge schnell und fehlerfrei, weil jede Antwort auf vertrauenswürdigen Daten beruht. Ihr Service Agent ist mit vorgefertigten Vorlagen in wenigen Minuten eingerichtet und mit Low-Code-Tools schnell angepasst. Definieren Sie klare Sicherheitsleitlinien und bestimmen Sie, wann Vorgänge nahtlos an Mitarbeiter:innen eskaliert werden. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-2.webp" alt="Servicemitarbeiterin"> <div class="" data-vidyard-video="ZzoQ3Xd4rBwRUYsbPpEr5z"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Service Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Video abspielen</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Video anhalten</span> </button> </div> </div> </div> </div> <div class="pb-90 lg:pb-165 absolute left-0 z-20 bottom-[-760px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-cyan bg-cyan-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Sales Development Representative (SDR) Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Rund um die Uhr mit Interessent:innen interagieren</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Agentforce SDRs können autonom Fragen zu Produkten beantworten, Einwände entkräften und Termine für Vertriebsmitarbeiter:innen vereinbaren. Sie agieren und reagieren fehlerfrei, weil die Antworten auf den Daten Ihres Unternehmens basieren. Sie entscheiden, wie oft, über welche Kanäle und wann Ihr Agent interagiert, bevor er den Vorgang an Vertriebsmitarbeiter:innen übergibt. Er kann Leads in deren gewünschter Sprache über deren gewünschte Kanäle wie SMS oder WhatsApp ansprechen. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-1.webp" alt="Sales Development Representative (SDR) Agent"> <div class="" data-vidyard-video="x4pf16CmTSA2nrGzfoL6VL"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Sales Development Representative (SDR) Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Video abspielen</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Video anhalten</span> </button> </div> </div> </div> </div> <div class="pb-60 lg:pb-110 absolute left-0 z-30 bottom-[-1520px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-indigo bg-custom-blue-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Sales Coach</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Personalisierte Rollenspiele für den Vertrieb</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Mit einem Sales Coach Agent können Sie exakt auf das jeweilige Geschäft abgestimmte Verkaufsgespräche, das Entkräften von Einwänden sowie Verhandlungen durchspielen. Sie erhalten fortlaufend Feedback zu Stärken und Verbesserungspotenzialen der Vertriebsmitarbeiter:innen sowie umsetzbare Schritte, mit denen sie Geschäfte zum Abschluss bringen –alles auf Basis Ihrer CRM-Daten. Den ROI ermitteln Sie dann, indem Sie die Rate erfolgreicher/gescheiterter Abschlüsse mit und ohne Coaching vergleichen. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-3.webp" alt="Sales Coach"> <div class="" data-vidyard-video="kTrvZ9W1tXkfdj9DEWhLZT"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Sales Coach"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Video abspielen</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Video anhalten</span> </button> </div> </div> </div> </div> <div class="pb-30 lg:pb-55 absolute left-0 z-40 bottom-[-2280px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-green bg-green-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Personal Shopper Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Personalisierte Produktempfehlungen anbieten</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Sprechen Sie Käufer:innen mit einem persönlichen Agenten an. Ihr Agent führt personalisierte Gespräche direkt auf Ihrer E-Commerce-Website oder über die gewünschte Messaging-App, z. B. WhatsApp. Helfen Sie Käufer:innen, Produkte schneller zu finden und zu kaufen, indem Sie Suchanfragen und personalisierte Empfehlungen steuern. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-4.webp" alt="Personal Shopper Agent"> <div class="" data-vidyard-video="FdPZfTHqqe8zTXnUJ8jwvx"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Personal Shopper Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Video abspielen</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Video anhalten</span> </button> </div> </div> </div> </div> <div class="0 absolute left-0 z-50 bottom-[-2280px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-yellow bg-yellow-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Campaign Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Komplette Kampagnen erstellen und optimieren</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Erstellen Sie bessere Kampagnen schneller. Agentforce Campaigns sparen Marketingexpert:innen Zeit. Der vertrauenswürdige Agent hilft ihnen beim Erstellen des Kampagnen-Briefings, des Zielgruppensegments, der Inhalte –und der Customer Journey in Flow. Darüber hinaus analysiert der Agent fortlaufend die Performance der Kampagne unter Beachtung der KPIs und empfiehlt proaktiv Optimierungen. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-5.webp" alt="Campaign Agent"> <div class="" data-vidyard-video="rDP6vAvKUtB1RDfkN2Ztis"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Campaign Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Video abspielen</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Video anhalten</span> </button> </div> </div> </div> </div> </div> </section> <section class="bg-agent-cyan-gradient pt-80 lg:pt-150 pb-180 relative z-10 mt-[-30px] agent-grid" data-agent-grid="" data-module-name="What agent would you build?" data-module-position="5" data-module-type="content"> <div class="tw-container"> <div class=""> <h2 class="heading-xl text-white text-center mb-12">Welchen Assistenten erstellen Sie?</h2> <p class="body-lg mx-auto w-full max-w-[1000px] text-white text-center">Skalieren Sie Ihre Workforce. Meistern Sie jeden Anwendungsfall. Mit Salesforce-Tools wie Prompts, Flows, Apex und APIs konfigurieren Sie im Nu völlig neue, individuelle Agentforce Agenten.</p> <div class="flex flex-wrap justify-center mt-34 lg:mt-62 gap-20 lg:gap-x-24 lg:gap-y-32 px-0 lg:px-[20px] xl:px-[180px] 2xl:px-[250px]"> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-1.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Healthcare Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Kontaktiert selbstständig über beliebige Kanäle Patient:innen, Dienstleister oder Kostenträger, um Anfragen zu klären, Vorgänge zusammenzufassen oder Maßnahmen einzuleiten. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-12.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Banking Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Analysiert selbstständig Daten, bearbeitet proaktiv Kundenanfragen und bietet personalisierten Service im Privat-, Geschäfts- und Investmentbanking. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-3.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Retail Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Berichtet automatisch über laufende Kampagnen, kontaktiert proaktiv Kund:innen und bearbeitet Anliegen für Einzelhandelsunternehmen aller Sparten. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-4.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Operations Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Hilft operativen Teams bei der Projekt- und Ressourcenplanung und überwacht teamübergreifend Projektfortschritte. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-13.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">CX Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Analysiert Kundenumfragen und Nutzerbewertungen, empfiehlt Maßnahmen für eine bessere Kundenbindung und steuert Omnichannel-Erlebnisse. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-7.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Analytics Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Stellt autonom Erkenntnisse aus Daten bereit, führt Visualisierungen durch und empfiehlt datenbasierte Maßnahmen. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-8.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">IT Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Erkennt rechtzeitig Sicherheitsbedrohungen, überwacht den Status Ihres Netzwerks und löst Supportfälle für Mitarbeiter:innen und Kund:innen. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-9.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Finance Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Erstellt Finanzberichte oder Risikobewertungen, reagiert auf betrügerische Aktivitäten und klärt Compliance-Fragen. </div> </div> </div> </div> </div> </section> </div> </div> </div><div data-blade-id="1726327765440_e2i" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1726327765440_e2i" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content theme--light_gradient "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Bauen Sie Ihre eigenen KI-Agenten auf der Salesforce Platform </h2> <div class="blade__description"> <p>Erstellen Sie mit Low-Code-Tools maßgeschneiderte Agenten für alle Anforderungen Ihres Unternehmens. Hier erfahren Sie, wie.</p> </div> </header> <div class="productfeature_cta" data-module-name="Bauen Sie Ihre eigenen KI-Agenten auf der Salesforce Platform" data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Mehr erfahren" data-link-url="https://www.salesforce.com/de/agentforce/agent-builder/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Mehr erfahren: Bauen Sie Ihre eigenen KI-Agenten auf der Salesforce Platform" href="https://www.salesforce.com/de/agentforce/agent-builder/" > Mehr erfahren </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Agent Builder" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1726327765384_n4t-11" class="accordion__trigger" id="show-hide1726327765384_n4t-11" aria-label="Agent Builder"> <span class="accordion__title relative"> Agent Builder <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765384_n4t-11" id="rel1726327765384_n4t-11"> <div class="accordion__description"> <p>Agent Builder ist der Low-Code-Builder für Agentforce. Konfigurieren Sie Ihren eigenen Agenten mit Salesforce Tools wie Flows, Prompt Templates, Apex und APIs. Sagen Sie Ihrem Agenten einfach, was er machen soll: Definieren Sie einen Themenbereich inklusive Arbeitsanweisungen in natürlicher Sprache und stellen Sie eine Bibliothek mit möglichen Aktionen bereit. Direkt in Agent Builder können Sie den Aktionsplan eines Agenten prüfen und seine Antworten testen.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765384_n4t-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Atlas Reasoning Engine" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726327765389_adz-22" class="accordion__trigger" id="show-hide1726327765389_adz-22" aria-label="Atlas Reasoning Engine"> <span class="accordion__title relative"> Atlas Reasoning Engine <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765389_adz-22" id="rel1726327765389_adz-22"> <div class="accordion__description"> <p>Die Atlas Reasoning Engine funktioniert als „Gehirn“ Ihrer Agentforce-Agenten. Hier definieren Sie Parameter für den Dialog in natürlicher Sprache und für das schnelle, flexible und kompetente Reagieren auf verschiedene Situationen. Über Themen ordnen Sie Anfragen spezifischen Kategorien mit klar definiertem Umfang und Regeln zu, damit Ihre Agenten noch akkurater arbeiten können.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765389_adz-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Vertrauen und Leitlinien" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726327765387_aad-33" class="accordion__trigger" id="show-hide1726327765387_aad-33" aria-label="Vertrauen und Leitlinien"> <span class="accordion__title relative"> Vertrauen und Leitlinien <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765387_aad-33" id="rel1726327765387_aad-33"> <div class="accordion__description"> <p>Formulieren Sie mit Agentforce in natürlicher Sprache Arbeitsrichtlinien für Ihre KI-Agenten und bestimmen Sie, ab wann ein Vorgang an Ihre Mitarbeiter:innen übergeben werden soll. Mit Agentforce können Sie jedes beliebige LLM sicher nutzen, da der Einstein Trust Layer Daten aus Salesforce effektiv vor unbefugtem Zugriff durch Drittanbieter schützt.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765387_aad-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1726327765384_n4t-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=150,150 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show-hide__media--hidden" data-media-label="rel1726327765387_aad-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1726167752365_1asz" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1726167752365_1asz" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content theme--light_gradient "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Die Agentforce Erfolgsformel: Menschen + KI + Daten + Aktionen </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Mitarbeiter:innen + KI" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1726168029142_xa9-11" class="accordion__trigger" id="show-hide1726168029142_xa9-11" aria-label="Mitarbeiter:innen + KI"> <span class="accordion__title relative"> Mitarbeiter:innen + KI <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726168029142_xa9-11" id="rel1726168029142_xa9-11"> <div class="accordion__description"> <p>Am sinnvollsten werden KI-Agenten in der Customer Experience als Partner der Mitarbeiter:innen eingesetzt. Agenten können Mitarbeiter:innen direkt im Workflow helfen, indem sie zeitraubende Aufgaben übernehmen, sodass Mitarbeiter:innen sich wertschöpfenden Aufgaben widmen können. Autonome Agenten erledigen bestimmte Aufgaben proaktiv und eskalieren sie bei Bedarf an Mitarbeiter:innen. Beispiel: Agenten können neuen Vertriebsmitarbeiter:innen als persönlicher Coach dienen, der Feedback und Anleitung gibt, damit sie schnell ihr Bestes geben können.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726168029142_xa9-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Daten" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726167752449_k9f-22" class="accordion__trigger" id="show-hide1726167752449_k9f-22" aria-label="Daten"> <span class="accordion__title relative"> Daten <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726167752449_k9f-22" id="rel1726167752449_k9f-22"> <div class="accordion__description"> <p>Nur mit den richtigen Daten arbeiten KI-Agenten smart. Mit der <a href="https://www.salesforce.com/de/data/" target="_self">Data Cloud</a> erhalten Ihre Agentforce Agents alle relevanten Informationen für das perfekte Mitarbeiter- und Kundenerlebnis. Mit Agentforce können Sie alle Daten Ihres Unternehmens aus allen Systemen und Quellen einbeziehen. Dank der Data Cloud nutzen Sie Daten aus allen Systemen und Quellen – skalierbar, sicher und auf Enterpriseniveau. So gut informiert können Ihre KI-Agenten flexibel und sachkundig auf Geschäftsabläufe und Kundenanliegen reagieren – bei kompromissloser Datensicherheit.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726167752449_k9f-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Aktionen" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726167752447_fpd-33" class="accordion__trigger" id="show-hide1726167752447_fpd-33" aria-label="Aktionen"> <span class="accordion__title relative"> Aktionen <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726167752447_fpd-33" id="rel1726167752447_fpd-33"> <div class="accordion__description"> <p>Wenn ein KI-Agent keine sinnvollen Maßnahmen ergreifen kann, ist er nicht besser als ein Bot. Agentforce Agents ergreifen systemübergreifend Maßnahmen, damit Sie Aufgaben schneller abschließen können. Sie vernetzten Daten mit Aktionen, indem sie Metadaten zu definierten Workflows und KI-Automatisierungen erschließen. Das ermöglicht es ihnen, wertschöpfende Aufgaben zu übernehmen. Dabei kann es sich auch um Aufgaben im Auftrag von Mitarbeiter:innen handeln. Zum Beispiel können diese KI-Agenten Vertriebsmitarbeiter:innen helfen, eine E-Mail an eine:n Kund:in zu entwerfen, einen Plan zum Abschließen des Geschäfts zu erstellen und eine individuelle Abfolge von Maßnahmen zur Kundenpflege in die Wege zu leisten, die alle bevorstehenden Marketingaktivitäten umfasst.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726167752447_fpd-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1726168029142_xa9-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024" class="image__asset" alt="" sizes="100vw" 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data-media-label="rel1726167752447_fpd-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1729699909457_15f5_80605" data-blade-position="5" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729699909457_15f5_80605" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image theme--light_gradient" data-module-id="1729699909457_15f5_80605" data-module-name="Berechnen Sie Ihren ROI für Agentforce." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?w=800" class="image__asset" alt="Ein Screenshot zeigt einen Agentforce Kalkulator, der errechnet, wie viel Geld man sich mit Agentforce sparen kann." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=768,768 768w" height="800" width="800"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Berechnen Sie Ihren ROI für Agentforce. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Finden Sie heraus, wie viel Zeit und Geld Sie mit einem Team von KI-gestützten Agenten sparen können, die Seite an Seite mit Ihren Mitarbeiter:innen arbeiten. Beantworten Sie einfach vier schnelle Fragen und erfahren Sie, was mit Agentforce möglich ist.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Ihren ROI berechnen" data-link-url="https://www.salesforce.com/de/agentforce/ai-agents-roi-calculator/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Ihren ROI berechnen: Berechnen Sie Ihren ROI für Agentforce." href="https://www.salesforce.com/de/agentforce/ai-agents-roi-calculator/" > Ihren ROI berechnen </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1729701771705_4pn_80606" data-blade-position="6" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729701771705_4pn_80606" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image theme--light_gradient" data-module-id="1729701771705_4pn_80606" data-module-name="Werden Sie Agentblazer" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?w=1020" class="image__asset" alt="Agentblazer-Figuren" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=768,769 768w" height="1021" width="1020"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Werden Sie Agentblazer </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Vernetzen Sie sich in unserer Community mit Agentblazern aus der ganzen Welt. Hier können Sie Ihre KI-Kompetenz erweitern, Anwendungsfälle entdecken, von Produktexpert:innen hören und vieles mehr. Fördern Sie Ihr KI-Know-how – und Ihre Karriere.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Jetzt beitreten" data-link-url="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Jetzt beitreten: Werden Sie Agentblazer" href="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" target="_self" rel="noopener" > Jetzt beitreten </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Mehr erfahren" data-link-url="https://www.salesforce.com/de/agentforce/agent-builder/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Mehr erfahren: Werden Sie Agentblazer" label="Mehr erfahren" href="https://www.salesforce.com/de/agentforce/agent-builder/" target="_self" rel="noopener" > Mehr erfahren </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1686256970716_in7" data-blade-position="7" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1686256970716_in7" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Die richtigen Partner für Ihre eigene Agentforce. </h2> <div class="blade__description pbc-g-text-body-1-2"> <p>Unsere zertifizierten Partner helfen Ihnen, eine Strategie zu entwickeln, Daten zu integrieren und KI-Agenten exakt für Ihre Geschäftsanforderungen zu konfigurieren.</p> </div> </header> <div class="cta_container__wrapper" data-module-name="Die richtigen Partner für Ihre eigene Agentforce." data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Zum Partnernetzwerk" data-link-url="https://appexchange.salesforce.com/collections/agentforce-partner-network" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Zum Partnernetzwerk: Die richtigen Partner für Ihre eigene Agentforce." href="https://appexchange.salesforce.com/collections/agentforce-partner-network" > Zum Partnernetzwerk </a> </pbc-button> </div> </div> <div class="logo-grid logo-grid-blade logo-grid-blade--6 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_logomark" data-module-id="1686256970634_1cee" data-module-track-impressions="" data-module-name="accenture Logo" data-module-position="2" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" 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data-module-name="Erwerben Sie neue Kompetenzen – mit kostenlosen geführten Lernangeboten auf Trailhead" data-module-position="31" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Bauen Sie Ihren ersten Agenten" data-link-url="https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Bauen Sie Ihren ersten Agenten: Erwerben Sie neue Kompetenzen – mit kostenlosen geführten Lernangeboten auf Trailhead" href="https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce" target="_self" rel="noopener" > Bauen Sie Ihren ersten Agenten </a> </pbc-button> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=300,92 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=768,235 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=1024,313 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class="card card__1 card__wrapper theme--light_gradient" data-module-id="1726698719153_jiz" data-module-type="card_contactus" data-module-name="Agentforce Agenten bauen: So geht’s" data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/play.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Agentforce Agenten bauen: So geht’s </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Erfahren Sie, wie Sie Rollen und Leitlinien definieren sowie Agenten an Ihre Anforderungen anpassen.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Demovideos ansehen" data-link-url="/de/form/agentforce/demo/?d=pb&nc=701ed00000HAPMmAAP" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Agentforce Demovideos ansehen" href="/de/form/agentforce/demo/?d=pb&nc=701ed00000HAPMmAAP" target="_blank" rel="noopener" > Demovideos ansehen </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-id="1726698719154_5ky" data-module-type="card_contactus" data-module-name="Arbeiten Sie mit unseren Profis" data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/groups.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Arbeiten Sie mit unseren Profis </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Mit den Professional Services Experten sind Ihre KI-Agenten schnell im Einsatz.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Mehr erfahren" data-link-url="/de/services/professional-services/overview/?d=pb&nc=701ed00000H98kiAAB" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Mehr über Professional Services erfahren" href="/de/services/professional-services/overview/?d=pb&nc=701ed00000H98kiAAB" target="_self" rel="noopener" > Mehr erfahren </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-id="1726698719155_yw6" data-module-type="card_contactus" data-module-name="Sprechen Sie mit unseren Expert:innen" data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/edit_form.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Sprechen Sie mit unseren Expert:innen </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Erzählen Sie uns von Ihren Geschäftsanforderungen. Wir freuen uns darauf, Sie zu beraten.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Kontaktieren Sie uns" data-link-url="/de/form/agentforce/contact-us/?d=pb&nc=701ed00000HAbfdAAD" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Kontakt aufnehmen" href="/de/form/agentforce/contact-us/?d=pb&nc=701ed00000HAbfdAAD" target="_blank" rel="noopener" > Kontaktieren Sie uns </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=300,112 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=768,287 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=2048,766 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1691508978479_9la" data-blade-position="10" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1691508978479_9la" class="relative faq--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient" data-module-track-impressions="false" data-module-id="1691508978479_9la" data-module-name="Häufig gestellte Fragen zu Agentforce" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Häufig gestellte Fragen zu Agentforce </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1691508978479_9la" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1691508978647_t34" data-module-name="Was ist ein KI-Agent?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1691508978479_9la-11" class="accordion__trigger" id="accordion1691508978479_9la-11" aria-label="Was ist ein KI-Agent?"> <span class="accordion__title relative"> Was ist ein KI-Agent? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-11" id="rel1691508978479_9la-11"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/de/agentforce/what-are-ai-agents/" target="_self"><ins>KI-A</ins></a><ins>genten</ins> sind autonome, proaktive Anwendungen, die spezifische Aufgaben ausführen, um Mitarbeiter:innen und Kund:innen zu helfen. Agenten nutzen Large Language Models (<a href="https://www.salesforce.com/de/blog/was-sind-large-language-models/" target="_self"><ins>LLMs</ins></a>), um den gesamten Kontext der Kundeninteraktionen oder eines automatisierten Auslösers zu analysieren und dann in logischen Schritten autonome Entscheidungen über geeignete Vorgehensweisen zu treffen.</p> <p>Diese Agenten generieren Antworten, die der Marke und den Richtlinien Ihres Unternehmens entsprechen, auf Basis vertrauenswürdiger Geschäftsdaten, zum Beispiel <a href="https://www.salesforce.com/de/crm/" target="_self"><ins>Salesforce CRM</ins></a>-Daten und externe, über die <a href="https://www.salesforce.com/de/data/" target="_self">Data Cloud</a> eingespeiste Daten. Diese Agenten können rund um die Uhr auf einer Vielzahl von Plattformen arbeiten, darunter Self-Service-Portale und Messaging-Kanäle, um Aufgaben proaktiv innerhalb klarer Leitlinien abzuwickeln. Wenn ein komplexer Vorgang ihren Rahmen übersteigt, können sie ihn an Mitarbeiter:innen eskalieren. So ist gewährleistet, dass Anfragen effizient und fehlerfrei beantwortet werden können.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1692403715215_kum" data-module-name="Wie erstellt man KI-Agenten?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-12" class="accordion__trigger" id="accordion1691508978479_9la-12" aria-label="Wie erstellt man KI-Agenten?"> <span class="accordion__title relative"> Wie erstellt man KI-Agenten? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-12" id="rel1691508978479_9la-12"> <div class="accordion__description"> <p>Mit Agent Builder erstellen Unternehmen mit den Tools ihrer <a href="https://www.salesforce.com/de/platform/" target="_self">Salesforce Platform</a> standardmäßige und individuelle Themen und Aktionen. Prompts basieren auf verlässlichen Unternehmensdaten. Mit Flows erstellen Sie systemübergreifende Automatisierungen. Über <a href="https://www.salesforce.com/de/mulesoft/" target="_self">MuleSoft</a> API-Konnektoren vernetzen Sie Agenten mit jedem beliebigen System. Und mit Apex und Javascript entwickeln Sie benutzerdefinierten Code und individuelle Geschäftslogik für Ihren Agenten.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1692403717854_cpd" data-module-name="Welche Arten von KI-Agenten gibt es?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-13" class="accordion__trigger" id="accordion1691508978479_9la-13" aria-label="Welche Arten von KI-Agenten gibt es?"> <span class="accordion__title relative"> Welche Arten von KI-Agenten gibt es? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-13" id="rel1691508978479_9la-13"> <div class="accordion__description"> <p>Unternehmen können für jede Rolle, jede Branche und jeden Anwendungsfall den passenden Agenten erstellen. Mit Agentforce konfigurieren Sie Out-of-the-Box-Agenten passend zu Ihren Geschäftsanforderungen für <a href="https://www.salesforce.com/de/service/" target="_self"><ins>Service</ins></a>, <a href="https://www.salesforce.com/de/sales/" target="_self"><ins>Vertrieb</ins></a>, <a href="https://www.salesforce.com/de/marketing/" target="_self"><ins>Marketing</ins></a>, <a href="https://www.salesforce.com/de/commerce/" target="_self"><ins>Commerce</ins></a> und mehr.</p> <ul> <li>Anstelle herkömmlicher Chatbots setzt Service Agent KI ein. Sie bewältigt die ganze Bandbreite der Servicevorgänge ohne vorprogrammierte Szenarien und sorgt für effizienteren Kundenservice.</li> <li>Sales Development Representative (SDR) interagiert rund um die Uhr mit Interessent:innen, beantwortet Fragen, entkräftet Einwände und übernimmt die Terminplanung für Meetings. So können sich Ihre Vertriebsmitarbeiter:innen ganz auf die Pflege der Kundenbeziehungen konzentrieren.</li> <li>Sales Coach bietet personalisierte Rollenspiele für Ihr Vertriebsteam. Auf Grundlage von Salesforce Daten und generativer KI lernen Ihre Vertriebsmitarbeiter:innen, Verkaufsgespräche für spezifische Geschäfte zu optimieren und Einwände zu entkräften.</li> <li>Merchandiser macht Ihren Merchandiser:innen im E-Commerce die tägliche Arbeit leichter – vom Einrichten der Websites über Zielsetzungen und personalisierte Werbeaktionen bis zu Produktbeschreibungen und datenbasierten Einblicken.</li> <li>Buyer Agent optimiert das B2B-Einkaufserlebnis. Ihre Käufer:innen können Produkte leichter finden und kaufen und Bestellungen per Chat oder innerhalb des Vertriebsportals nachverfolgen. Personal Shopper fungiert in Ihren E-Commerce-Websites oder Messaging-Apps als digitaler Concierge, der personalisierte Produktempfehlungen gibt und bei Suchen hilft.</li> <li>Campaign Optimizer automatisiert den gesamten Kampagnen-Lebenszyklus mit KI zum Analysieren, Generieren, Personalisieren und Optimieren von Marketingkampagnen auf Basis Ihrer Geschäftsziele.</li> <li>Agentforce (vormals Agentforce Assistant) unterstützt Mitarbeiter:innen direkt in ihrem aufgabenspezifischen Workflow durch Datensuche und das Erstellen und Umsetzen von Aktionsplänen für effizienteres Arbeiten.</li> </ul> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1692403719758_e6k" data-module-name="Wie funktioniert Einstein?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-14" class="accordion__trigger" id="accordion1691508978479_9la-14" aria-label="Wie funktioniert Einstein?"> <span class="accordion__title relative"> Wie funktioniert Einstein? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-14" id="rel1691508978479_9la-14"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/de/artificial-intelligence/" target="_self">Einstein</a> ist nativ in die <a href="https://www.salesforce.com/de/platform/" target="_self">Salesforce Platform</a> integriert und verwendet Daten aus dem CRM und externen Anwendungen, um Insights, Prognosen und generierte Inhalte direkt im Arbeitsablauf bereitzustellen.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1725475604415_81r" data-module-name="Was ist ein Agent Builder für KI-Agenten?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-15" class="accordion__trigger" id="accordion1691508978479_9la-15" aria-label="Was ist ein Agent Builder für KI-Agenten?"> <span class="accordion__title relative"> Was ist ein Agent Builder für KI-Agenten? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-15" id="rel1691508978479_9la-15"> <div class="accordion__description"> <p>Auf der <a href="https://www.salesforce.com/de/agentforce/agent-builder" target="_self">Agent Builder</a> Plattform entwickeln und justieren Sie Ihre KI-AGenten. Mit dem Low-Code-Agent Builder von Agentforce passen Sie Out-of-the-Box-Agenten im Nu an oder entwickeln individuelle KI-Agenten für beliebige Rollen, Branchen oder Anwendungsfälle. Dabei nutzen Sie vorhandene Salesforce Tools wie Flows, Prompts, Apex oder MuleSoft APIs. Mit Agent Builder erstellen Sie Arbeitsaufträge für Ihre KI-Agenten, indem Sie Themen definieren, natürlichsprachliche Arbeitsanweisungen formulieren und eine Bibliothek mit möglichen Aktionen für die KI-Agenten erstellen. Dabei können Sie die Aktionspläne für Ihre Agents jederzeit einsehen und die Antworten, die sie generieren, vorab testen.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div> </main> <hgf-footer home-href=de origin=https://wp.sfdcdigital.com/de-de/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:498000010546" aria-label="Kontakt, Telefonisch"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Products:Agentforce","tagUuid":"d4e97755-9465-4769-9171-7e836b64e542","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Topics:Artificial Intelligence (Topics)","tagUuid":"ca230df1-4c48-43f3-80d5-d3cbe6168761","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/IvrKgsUo/VGK/Lnb/lxu4gcjgsc/zzpa/Ajw4M1UD/YS/stBSE7IzFZ"><script src="/IvrKgsUo/VGK/Lnb/lxu4gcjgsc/zzpa/Ajw4M1UD/VC/JbfBdkAF4p" async defer></script><div id="sec-overlay" style="display:none;"><div id="sec-container"></div></div></body></html>