Complete Salesforce Products & Software Suite

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stuft Salesforce als Leader bei Customer Data Platforms ein.","link_1":{"label":"Mehr erfahren","variant":"text","url":"https://www.salesforce.com/de/news/stories/gartner-magic-quadrant-cdp-news/","ariaLabel":"","target":"_self"},"kind":"card_resource","id":"1720823890064_1chk"}],"path":"/products","urlLoc":"de","curHref":"/de/products/?amp=1&bc=DB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"de-de"},{"id":"1720825671361_1d97","name":"sf/footnote","attributes":{"blade_layout":"center","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","footnote_text":"<p>* IDC, Worldwide Semiannual Software Tracker, April 2024. Der CRM-Markt umfasst die folgenden von IDC definierten Sparten: Produktivität- und Verwaltung im Vertrieb, Marketingkampagnen-Management, Kundenservice, Contact Center, Werbung und digitale Commerce-Anwendungen.</p>\n","column_grid":"one"},"path":"/products","urlLoc":"de","curHref":"/de/products/?amp=1&bc=DB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"de-de"},{"id":"1720823274233_aoj","name":"sf/oneup","attributes":{"blade_layout":"right","audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Bleiben Sie über die neuesten Salesforce Produkte auf dem Laufenden.","description":"<p>Melden Sie sich für unseren monatlichen „360 Highlights“-Newsletter an und erhalten Sie neueste Forschungsergebnisse, Branchen-News und Produktneuheiten direkt in Ihr Postfach.</p>\n","link_1":{"variant":"primary","label":"Jetzt registrieren","source":"standard-link","url":"https://www.salesforce.com/de/form/other/role-based-newsletter/?d=pb","target":"_blank"},"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?w=1020","alt":"","title":"2023/04/07-newsletter.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=768,769","width":768,"height":769}],"width":1020,"height":1021}}},"path":"/products","urlLoc":"de","curHref":"/de/products/?amp=1&bc=DB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"de-de"},{"id":"1720813394938_103l","name":"sf/faq","attributes":{"audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Häufig gestellte Fragen"},"tab_items":[{"label":" Häufig gestellte Fragen","kind":"card_faq-category","id":"1720813395025_s5o","content":[{"kind":"accordion_group","id":"1732185632434_8xov","accordions":[{"headline":"Was ist Salesforce?","description":"<p>Optimieren Sie die Kundenbeziehungen mit Salesforce, dem führenden <a href=\"https://www.salesforce.com/de/crm/ai-crm/\" target=\"_self\">CRM mit KI</a>, bei dem Menschen und KI-Assistenten auf einer integrierten Plattform gemeinsam den Kundenerfolg fördern. Mit unseren erstklassigen CRM-Apps erstellen Sie anhand von freigegebenen, leicht verständlichen Daten aus Vertrieb, Service, Marketing, Commerce, IT und Daten eine abteilungsübergreifende 360-Grad-Sicht auf Ihre Kund:innen. Dadurch können Ihre Teams vernetzte personalisierte Customer Experiences entwickeln und die Kundenbeziehungen vertiefen. Unsere KI-Lösungen steigern mithilfe generativer, prädiktiver und autonomer KI die Produktivität der gesamten Belegschaft. Dabei sorgt der Einstein Trust Layer für die Sicherheit vertraulicher Kundendaten. Unsere Datenlösungen, wie zum Beispiel die Data Cloud und die MuleSoft, helfen Ihnen dabei, isolierte Daten zu erschließen. So können Sie Echtzeit-Kundendaten aus mehreren Quellen –<a href=\"https://www.salesforce.com/de/crm/what-is-crm/\" target=\"_self\">CRM</a><a href=\"https://www.salesforce.com/de/crm/what-is-crm/\" target=\"_self\">,</a> Legacy- sowie Drittanbieterdaten – in allen <a href=\"https://www.salesforce.com/de/crm/\" target=\"_self\">Salesforce CRM</a>-Apps aktivieren.</p>\n<p><a href=\"/de/form/demo/demo-overview/?d=pb\" target=\"_blank\"><ins>Jetzt entdecken</ins></a>.</p>\n","kind":"card_faq-qna","id":"1720813395172_r3u"},{"headline":"Was ist die Agentforce? ","description":"<p><a href=\"https://www.salesforce.com/de/agentforce/\" target=\"_self\">Agentforce</a>, die bahnbrechende Suite anpassbarer Assistenten und Tools von Salesforce, ist vollständig in die Salesforce Platform integriert. So können Unternehmen autonome Assistenten erstellen, anpassen und bereitstellen, die Mitarbeiter:innen und Kund:innen unterstützen. Agentforce bietet Ihnen sofort einsatzbereite Vorlagen zum schnellen Erstellen und Anpassen von KI-Assistenten für Ihre spezifischen geschäftlichen Anforderungen. Zum Personalisieren dieser Assistenten verwenden Sie vertraute Salesforce-Tools wie Prompt-Vorlagen, Flows und Apex. KI-Assistenten erledigen geschäftliche Aufgaben unter Einbeziehung der Daten aus dem CRM des Unternehmens, externer Daten und Metadaten unter Einhaltung strenger Datenschutz- und Sicherheitsrichtlinien und Aktionsleitlinien. Weil diese Assistenten vollständig in Ihre Customer 360-Apps für Vertrieb, Service, Marketing, Commerce und mehr integriert sind, übergeben sie Vorgänge nahtlos und direkt im Workflow an Ihre Mitarbeiter:innen. Ihre KI-Assistenten fungieren als nahtlose Erweiterung Ihres Teams<br />–in jeder App von Salesforce, von Partnern oder für Ihre spezifischen Anforderungen.</p>\n","kind":"card_faq-qna","id":"1720813504365_126l"},{"headline":"Was ist ein KI-Assistent?","description":"<p>Ein <a href=\"https://www.salesforce.com/de/agentforce/what-are-ai-agents/\" target=\"_self\">KI-Assistent</a> ist eine intelligente Anwendung, die Daten und Large Language Models für Planung, Durchführung von Aufgaben und Gespräche nutzen kann. Assistenten werden durch Trigger aktiviert, beispielsweise Veränderungen an Daten, Gespräche oder geplante Automatisierungen. Anhand des Triggers ermitteln sie eine angemessene Vorgehensweise. Die Vorgehensweise richtet sich nach den vordefinierten, dem Assistenten zugeordneten Themen. Ein Thema ist eine Aufgabe mitsamt den Anweisungen und Maßnahmen, die der Assistent durchführen kann, um das gewünschte Ziel zu erreichen. Der Assistent analysiert die Anfrage, wählt ein relevantes Thema und die geeigneten Maßnahmen aus und trägt die zur Umsetzung erforderlichen Daten zusammen. Agentforce ist die Plattform, auf der IT-Teams die folgenden Parameter für ihre KI-Assistenten definieren können.</p>\n","kind":"card_faq-qna","id":"1725917806094_6vl"},{"headline":"Ist Customer 360 ein Produkt?","description":"<p>Customer 360 ist kein spezifisches Produkt. Es ist ein Endstatus, den unsere Kunden mithilfe unseres Portfolios erreichen können. Wir bieten für alle Teams Ihres Unternehmens Apps, sodass alle Beteiligten – Ihre Mitarbeiter:innen <em>und</em> KI-Assistenten – eine einheitliche 360-Grad-Sicht auf Kund:innen haben und damit Kundenbeziehungen verwalten und vertiefen können.</p>\n","kind":"card_faq-qna","id":"1720813527148_25b"},{"headline":"Ich plane die Einführung von CRM und glaube nicht, dass ich in dieser Phase KI-Lösungen benötige. Ist Salesforce für mich geeignet?","description":"<p>Ja. Unsere CRM-Apps sind so konzipiert, dass sie Sie genau dort abholen, wo Sie heute stehen, und Ihnen helfen, die neuesten Technologien zu nutzen. Einige Unternehmen benötigen möglicherweise nur eine unserer marktführenden CRM-Lösungen, um eine einzelne Abteilung oder ein Geschäftsziel zu unterstützen, während andere davon profitieren, mehr ihrer Teams und Daten auf einer KI-gestützten CRM-Plattform zu verbinden, um Kundenbeziehungen ganzheitlicher zu verwalten. <a href=\"https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry\" target=\"_blank\"><ins>Finden Sie eine Lösung, die auf die Anforderungen Ihres Unternehmens und Ihres Kontexts zugeschnitten ist, indem Sie vier kurze Fragen beantworten.</ins></a></p>\n","kind":"card_faq-qna","id":"1720813547334_1e8y"},{"headline":"Woher weiß ich, ob Salesforce sich für mein Unternehmen bezahlt macht?","description":"<p>Wir sind stolz auf die Erfolge, die unsere Kunden dank Salesforce erzielen. Doch manchmal sagen Zahlen mehr als unsere Worte: Unserer Umfrage vom August 2024 zufolge haben 99 % unserer Kunden mit Salesforce ihre ROI-Ziele erreicht und 99 % waren mit Salesforce zufrieden. Über die gesamte Salesforce Implementierung hinweg wurden u. a. die folgenden durchschnittlichen Ergebnisse ermittelt: eine um 30 % schnellere Antwort an Kund:innen, um 30 % schnellere Entscheidungsfindung, um 30 % höhere Mitarbeiterproduktivität und um 29 % besseres Teamwork. In unseren <a href=\"https://www.salesforce.com/de/customer-stories/\" target=\"_self\"><ins>Erfolgsgeschichten</ins></a> erfahren Sie mehr über den Wert, den Salesforce schafft.</p>\n","kind":"card_faq-qna","id":"1720813940508_qqi"},{"headline":"Wie sieht die Preisgestaltung von Salesforce aus?","description":"<p>Wir bieten unseren Kunden vielfältige Preisoptionen, wie zum Beispiel:</p>\n<p>Starter Suite, Pro Suite oder Foundation Suites: Jede Suite umfasst ein Paket unserer beliebtesten Funktionen, sodass Sie Ihr Customer 360 umgehend für Vertrieb, Service, Marketing, Commerce und die Data Cloud erstellen können. Die Starter Suite ist perfekt für Start-ups, Foundations bietet einen umfassenderen Satz von Funktionen für etabliertere Unternehmen.</p>\n<p>Add-ons: Sie können entsprechende Add-ons auswählen, um Ihre CRM-Lösung genau an die Bedürfnisse Ihres Unternehmens anzupassen. Unsere Add-ons haben verschiedene Ebenen von Funktionen, ähnlich den Funktionsebenen der meisten Produkte in unseren Editionen.</p>\n<p>Weitere Informationen erhalten Sie auf der Seite <a href=\"https://www.salesforce.com/de/pricing/\" target=\"_self\">Salesforce Produkte und Preise</a>.</p>\n","kind":"card_faq-qna","id":"1720814007571_n1z"},{"headline":"Ist KI in allen Apps und Lösungen von Salesforce enthalten?","description":"<p>Kunden müssen produktspezifische Add-ons erwerben, um die Vorteile von Agentforce und anderen generativen KI-Funktionen zu nutzen, die in Salesforce Clouds eingebettet sind. Viele prädiktive KI-Funktionen werden jedoch als Add-ons zu unseren Standard-Cloud-Editionen angeboten. <a href=\"https://www.salesforce.com/de/form/einstein-gpt/contact-us/?d=pb\" target=\"_blank\"><ins>Setzen Sie sich</ins></a> mit unserem Vertriebsteam in Verbindung, um mehr zu erfahren.</p>\n","kind":"card_faq-qna","id":"1720814057988_wra"},{"headline":"Mein Unternehmen ist eine gemeinnützige Organisation. Kann Salesforce mir helfen?","description":"<p>Organisationen aus den Bereichen Non-Profit, Bildung und Philanthropie bietet Salesforce die <a href=\"https://www.salesforce.com/de/nonprofit/\" target=\"_self\">Nonprofit Cloud</a>, eine spezielle Version unserer CRM-Plattform, und weitere Lösungen, mit denen Sie die Zielsetzungen Ihrer Organisation erfüllen können. <a href=\"https://www.salesforce.com/de/form/sfdo/sfdo/contact-us/?d=pb\" target=\"_blank\"><ins>Kontaktieren</ins></a> Sie unsere Expert:innen, um die passenden Lösungen für Ihr Unternehmen zu finden.</p>\n<p>Im Rahmen eines unverbindlichen Gesprächs mit einem unserer Kundenberater besprechen wir gerne gemeinsam mit Ihnen, welche Lösung die beste für Ihr Budget und Ihre Anforderungen ist. Bei uns finden Sie die richtigen Services und Pakete für Ihren aktuellen Bedarf, die Sie auch zu einem späteren Zeitpunkt problemlos erweitern können.</p>\n","kind":"card_faq-qna","id":"1720814123768_168e"},{"headline":"Lässt sich Salesforce in andere Anwendungen integrieren? Wie?","description":"<p>Salesforce CRM-Apps sind hochgradig integriert und nutzen eine gemeinsame Plattform mit einem Metadaten-Framework, das für alle Apps eine gemeinsame Sprache schafft. Das bedeutet: Wenn Sie in einer App etwas anpassen – zum Beispiel ein unternehmensspezifisches Objekt wie den „Namen des Haustiers“ für eine Tierarztpraxis oder ein „Fahrzeug“ für einen Autohändler –, kann dieselbe Anpassung automatisch für alle anderen Apps übernommen werden. Darüber hinaus ist Salesforce von Grund auf für externe Apps und Technologien offen, denn wir möchten unsere Kunden nicht an Lösungen binden. Unsere Plattform ist so konzipiert, dass sie eine nahtlose Backend-Erfahrung mit beliebigen von Ihnen derzeit genutzten externen Partner-, Modell-, Data Store- oder Produktivitäts-Suites bereitstellt.Wir betreiben auch einen robusten SaaS-Marktplatz: AppExchange. Hier können Partner benutzerdefinierte Apps entwickeln und das Potenzial von Salesforce voll ausschöpfen.</p>\n<p>Dank MuleSoft, der weltweit führenden Integrations- und API-Plattform, die Salesforce gehört und von Salesforce betrieben wird, können Sie außerdem beliebige Systeme mit Salesforce integrieren. Über die MuleSoft Anypoint Platform™ vernetzen Sie beliebige Systeme, Anwendungen, Daten und Geräte miteinander, um das ganze Potenzial des führenden CRM mit KI auszuschöpfen.</p>\n<p>Vereinheitlichte Daten sind unerlässlich für vertrauenswürdige KI, daher machen wir es Ihnen mit unserem <a href=\"https://www.salesforce.com/de/data/zero-copy-partner-network/ \" target=\"_self\">Zero Copy Partner Network</a> leicht, externe Daten in Salesforce einzubeziehen. Mit Zero Copy können Organisationen all ihre Daten mühelos vernetzen und in der Salesforce Platform verwenden, ohne Daten zwischen verschiedenen Plattformen verschieben oder kopieren zu müssen. Hier <a href=\"https://www.salesforce.com/de/blog/zero-copy/\" target=\"_self\"><ins>Hier</ins> erfahren Sie mehr über Zero Copy.</a></p>\n","kind":"card_faq-qna","id":"1720814173597_c7x"},{"headline":"Wie erstellt Salesforce eine 360-Grad-Sicht auf meine Kund:innen, wenn sich unsere Daten in isolierten, separaten Systemen befinden?","description":"<p>Es kommt häufig vor, dass Daten abgeschottet und nicht mit der Customer Experience vernetzt sind. Daher haben wir die <a href=\"https://www.salesforce.com/de/data/\" target=\"_self\">Data Cloud</a> entwickelt. Die Data Cloud vereint all Ihre isolierten Unternehmensdaten in Salesforce und stellt so eine umfassende 360-Grad-Sicht auf Ihre Kund:innen bereit. Alle Daten – im wahrsten Sinne des Wortes: <a href=\"https://www.salesforce.com/de/mulesoft/\" target=\"_self\">MuleSoft</a>, die weltweit führende Integrations- und API-Plattform, vernetzt Daten aus allen Quellen (auch aus Mainframes) miteinander. Auf dieser Basis können Sie all Ihre Dateninseln zusammenführen und sich einen vollständigen Überblick über Ihre Kund:innen und Ihr Unternehmen verschaffen. Mit unserem <a href=\"https://www.salesforce.com/de/data/zero-copy-partner-network/\" target=\"_self\"><ins>Zero Copy Partner Network</ins></a> können Organisationen all ihre Daten mühelos vernetzen und in der Salesforce Platform verwenden, ohne Daten zwischen verschiedenen Plattformen verschieben oder kopieren zu müssen.</p>\n<p>Wenn Sie alle Ihre Daten an einem Ort zusammenführen, können Sie mit <a href=\"https://www.salesforce.com/de/analytics/\" target=\"_self\">Tableau</a> erstaunliche Dinge tun, um Daten zu untersuchen, Erkenntnisse zu gewinnen und Maßnahmen in Ihrem CRM zu ergreifen, um Ihre Kunden besser zu bedienen. Zusammen ermöglichen unsere Datenlösungen Ihren Mitarbeitenden den Zugriff auf Echtzeitdaten und Einblicke in Ihre Kunden und deren Interaktionen mit Ihren Produkten und Dienstleistungen, sodass sie an jedem Berührungspunkt personalisierte Kundenerlebnisse bieten können.</p>\n","kind":"card_faq-qna","id":"1720814189837_4gr"},{"headline":"Inwieweit unterscheiden sich KI-Lösungen von Salesforce von öffentlichen generativen KI-Modellen?","description":"<p>Öffentliche generative KI-Modelle bieten bahnbrechende Möglichkeiten. Das Modell lernt jedoch von allem, was Sie in Ihre Prompts eingeben – und Sie dürfen Ihre vertraulichen Kundendaten nicht für öffentliche Modelle preisgeben. KI für Unternehmen funktioniert daher anders.</p>\n<p>Salesforce hilft Ihnen, mit KI unternehmensweit beeindruckende Customer Experiences bereitzustellen, bei denen Datenschutz und -Sicherheit integriert sind. Unser Einstein Trust Layer verhindert, dass sensible Daten die Vertrauensgrenzen von Salesforce verlassen. So können Sie KI zuversichtlich in allen Apps, für alle User:innen und in allen Workflows in Ihrem gesamten CRM-System verwenden. Erfahren Sie mehr darüber, wie wir <a href=\"https://www.salesforce.com/de/artificial-intelligence/business/\" target=\"_self\">KI für Unternehmen</a> entwickeln, und über <a href=\"https://www.salesforce.com/de/artificial-intelligence/\" target=\"_self\">Salesforce Einstein</a><a href=\"https://www.salesforce.com/de/artificial-intelligence/\" target=\"_self\">,</a>, unsere native KI.</p>\n","kind":"card_faq-qna","id":"1720814239954_19at"},{"headline":"Wo finde ich weitere Informationen über neue Releases und Produkt-Updates von Salesforce?","description":"<p>Dreimal im Jahr integrieren wir die neuesten Innovationen in unsere Produkte. Dabei gehen wir jedoch nicht im Alleingang vor. Wir werten Beiträge unserer Kunden aus, um unsere Produktentwicklung optimal auf ihre geschäftlichen Anforderungen abzustimmen. Mit regelmäßigen Technologie-Updates erschließen wir unseren Kunden Wettbewerbsvorteile.</p>\n<p>Erfahren Sie, wie <a href=\"https://www.salesforce.com/de/releases/\" target=\"_self\"><ins>jede neue Salesforce Version Hunderte neuer Produkte und Funktionen bereitstellt</ins></a><a href=\"https://www.salesforce.com/de/releases\" target=\"_self\">.</a> Mit so vielen neuen Ideen sind Sie stets einen Schritt voraus und maximieren Ihren ROI.</p>\n","kind":"card_faq-qna","id":"1720814300672_17ly"},{"headline":"Wo finde ich weitere Informationen über Salesforce Produkte?","description":"<p>Sehen Sie sich <a href=\"/de/form/demo/demo-overview/?d=pb\" target=\"_blank\"><ins>unsere neuesten Demos</ins> </a>von Salesforce in der Praxis an. Auf den Produktseiten unserer Website finden Sie alles Wissenswerte über die innovativen Lösungen, mit denen Unternehmen ihr eigenes Customer 360 gestalten.</p>\n<p>Im <a href=\"https://www.salesforce.com/de/resources/\" target=\"_self\"><ins>Salesforce Resource Center </ins></a>halten wir Thought Leadership-Artikel, Studien und Anleitungen zu aktuellen Themen sowie für Ihre Rolle und Branche relevante Ressourcen bereit.</p>\n","kind":"card_faq-qna","id":"1720814346326_i1c"}]}]}],"path":"/products","urlLoc":"de","curHref":"/de/products/?amp=1&bc=DB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"de-de"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a>  <hgf-c360nav locale=de search="true" show-region-selector="true" context-nav-enabled="false" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/de-de/wp-json> </hgf-c360nav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1682177908907_1c9o" data-blade-position="1" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1682177908907_1c9o"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1682177908907_1c9o" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--sixteenbynine theme--light" data-module-track-impressions="" data-module-id="1682177908907_1c9o" data-module-name="Entdecken Sie KI, <strong>wie sie sein sollte.</strong>" data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="yJZhqSyvJQBG65BjdxSmE7" > <pbc-vidyard-analytics slot="analytics" video-uuid="yJZhqSyvJQBG65BjdxSmE7" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" color:#032D60 "> Entdecken Sie KI, <strong>wie sie sein sollte.</strong> </h1> <div class="blade__description"> <p>Optimieren Sie die Kundenbeziehungen mit Salesforce, dem führenden CRM mit KI, bei dem Menschen und KI-Assistenten gemeinsam den Kundenerfolg fördern. Unsere integrierte Plattform kombiniert Ihre vereinheitlichten Kundendaten mit vertrauenswürdigen KI-Asssistenten, die autonom agieren und Vorgänge nahtlos an Ihre Mitarbeiter:innen in Vertrieb, Service, Marketing, Commerce und mehr übergeben können.</p> </div> </header> <div class="cta_container flex flex--right ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Kundendemos ansehen" data-link-url="/de/form/demo/demo-overview/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Kundendemos ansehen: Entdecken Sie KI, wie sie sein sollte." href="/de/form/demo/demo-overview/?d=pb" target="_blank" rel="noopener" > Kundendemos ansehen </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Alle Produkte ansehen" data-link-url="https://www.salesforce.com/de/products/#products-list" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Alle Produkte ansehen: Entdecken Sie KI, wie sie sein sollte." label="Alle Produkte ansehen" href="https://www.salesforce.com/de/products/#products-list" target="_self" rel="noopener" > Alle Produkte ansehen </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, rgb(255, 255, 255) 0%, #FFFFFF 100%);"></div> <div class="blade__background blade__background--custom-desktop"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/marquee-hero-background.jpg?w=1024" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/marquee-hero-background.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/marquee-hero-background.jpg?resize=300,94 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214w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/mobile_header_2.jpg?resize=768,1076 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/mobile_header_2.jpg?resize=731,1024 731w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/mobile_header_2.jpg?resize=1096,1536 1096w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/mobile_header_2.jpg?resize=1462,2048 1462w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1682178322358_zke" data-blade-position="2" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1682178322358_zke" class="relative nup--blade layout--3 nup--card_resource" > <div class="container background__present"> <div class="grid grid_main nup nup__3 nup__gridThree theme--light_gradient"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Mit dem führenden CRM mit KI können Sie sich auf völlig neue Art und Weise mit Ihren Kund:innen vernetzen. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1682178406276_nrn" data-module-name="Agentforce: Ihre Belegschaft ohne Einschränkungen." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/de/agentforce/" tabindex="-1" aria-label="Agentforce: Ihre Belegschaft ohne Einschränkungen." data-link-url="https://www.salesforce.com/de/agentforce/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/data-16x9-small.jpg?w=1024" class="card__image" alt="Trailblazers und Salesforce Agentforce Assistenten" sizes="100vw" 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So entsteht eine Single Source of Truth als Grundlage aller Aktionen für Assistenten, Apps, Automatisierung, Prompts, Analytics und mehr.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Erfahren Sie mehr über Data Cloud" data-link-url="https://www.salesforce.com/de/data/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Erfahren Sie mehr über Data Cloud: Erschließen, vereinheitlichen und nutzen Sie all Ihre Daten mit Data Cloud." href="https://www.salesforce.com/de/data/" > Erfahren Sie mehr über Data Cloud </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1682178322458_5ia" data-module-name="Aktivieren Sie Ihr Customer 360 mit einer Plattform für alle Apps." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" tabindex="-1" aria-label="Aktivieren Sie Ihr Customer 360 mit einer Plattform für alle Apps." data-link-url="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/crm-16x9-small-3-e1734727362725.png?w=719" class="card__image" alt="Produktkreis mit Bildern lächelnder Mitarbeiter:innen" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/crm-16x9-small-3.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/crm-16x9-small-3.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/crm-16x9-small-3.png?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/crm-16x9-small-3.png?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/crm-16x9-small-3.png?resize=1536,864 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/crm-16x9-small-3.png?resize=2048,1152 2048w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Apps für das führende CRM</span> <h3 class="card__headline mb-16" style=" "> <a href="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" data-link-text="Aktivieren Sie Ihr Customer 360 mit einer Plattform für alle Apps." data-link-url="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" data-link-type="header" target="_blank"> Aktivieren Sie Ihr Customer 360 mit einer Plattform für alle Apps. </a> </h3> <div class="card__description mt-16"> <p>Sie gewinnen auf einer Plattform eine vollständige Sicht auf Ihre Kund:innen und sorgen für die nahtlose Übergabe zwischen Assistenten und Mitarbeiter:innen in Vertrieb, Service, Marketing, Commerce und mehr. 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src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.jpg?w=1024" class="image__asset" alt="Ein Diagramm zeigt, wie Unterhaltungsintelligenz automatisch Workflows generieren kann." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Ohne großen Programmieraufwand erstellen, anpassen und skalieren </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Salesforce macht Ihnen die schnelle Innovation mit KI leicht. Mit No-Code-, Low-Code- und Pro-Code-Tools können Sie Ihre Apps, Assistenten, Prompts, Modelle, Automatisierungen und mehr mühelos erstellen und anpassen – alles unter Einbeziehung beliebiger externer Daten oder Partner auf unserer offenen, sicheren Plattform.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Zu den Funktionen" data-link-url="https://www.salesforce.com/de/platform/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Zu den Funktionen: Ohne großen Programmieraufwand erstellen, anpassen und skalieren" href="https://www.salesforce.com/de/platform/" > Zu den Funktionen </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1720812272943_iaz" data-blade-position="4" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1720812272943_iaz" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Erfahren Sie, wie Salesforce für jedes Unternehmen in jeder Branche Kundenerfolg bietet. </h2> </header> <div class="cta_container__wrapper" data-module-name="Erfahren Sie, wie Salesforce für jedes Unternehmen in jeder Branche Kundenerfolg bietet." data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Weitere Erfolgsgeschichten anzeigen" data-link-url="https://www.salesforce.com/de/customer-stories/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Weitere Erfolgsgeschichten anzeigen: Erfahren Sie, wie Salesforce für jedes Unternehmen in jeder Branche Kundenerfolg bietet." href="https://www.salesforce.com/de/customer-stories/" > Weitere Erfolgsgeschichten anzeigen </a> </pbc-button> </div> </div> <div class="logo-grid logo-grid-blade logo-grid-blade--5 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_logomark" data-module-id="1720812298906_1bp9" data-module-track-impressions="" data-module-name="OpenTable" data-module-position="2" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/de/customer-stories/opentable/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Logo_horizontal_RGB.png?w=640" class="card__logomark__image" alt="OpenTable" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Logo_horizontal_RGB.png?resize=150,141 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Logo_horizontal_RGB.png?resize=300,66 300w" height="auto" width="auto"/> </a> </div> </div> <div class="logo-block logo-block--2 logo-block--card_logomark" data-module-id="1720812273049_qa3" data-module-track-impressions="" data-module-name="Wiley" data-module-position="3" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/de/customer-stories/wiley/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?w=320" class="card__logomark__image" alt="Wiley" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?resize=300,169 300w" height="auto" width="auto"/> </a> </div> </div> <div class="logo-block logo-block--3 logo-block--card_logomark" data-module-id="1720812294555_194i" 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1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/fedex.png?resize=2048,609 2048w" height="auto" width="auto"/> </a> </div> </div> <div class="logo-block logo-block--4 logo-block--card_logomark" data-module-id="1720812297621_h7r" data-module-track-impressions="" data-module-name="Wyndham Hotels & Resorts" data-module-position="5" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/de/customer-stories/wyndham/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/WHR-Statement-Logo-1380x508-1380x508-1-e1727374196101.webp?w=956" class="card__logomark__image" alt="Wyndham Hotels & Resorts" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/WHR-Statement-Logo-1380x508-1380x508-1-e1727374196101.webp?resize=150,150 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data-blade-position="5" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1720810735970_q0k" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image theme--light_gradient" data-module-id="1720810735970_q0k" data-module-name="Ihr Customer 360 – sofort einsatzbereit" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Right-Panel.jpg?w=1024" class="image__asset" alt="Kund:innen, die von Produktsymbolen und Agent Astro umgeben sind." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Right-Panel.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Right-Panel.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Right-Panel.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Right-Panel.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Ihr Customer 360 – sofort einsatzbereit </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Unser CRM stellt Ihnen alle erforderlichen datenorientierten Apps auf der Grundlage unserer beliebtesten Funktionen für Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud und Data Cloud in einem optimierten Erlebnis bereit – ohne zusätzliche Kosten. Ob Start-up oder Großkonzern: Bei Salesforce finden Sie die passende 360-Lösung für Ihre spezifischen Anforderungen.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Mehr erfahren" data-link-url="https://www.salesforce.com/de/crm/foundations/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Mehr erfahren: Ihr Customer 360 – sofort einsatzbereit" href="https://www.salesforce.com/de/crm/foundations/" > Mehr erfahren </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1682178999524_1086" data-blade-position="6" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="products-list" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Alle Salesforce Produkte.<br> Eine integrierte Plattform. </h2> <div class="blade__description pbc-g-text-body-1-2"> <p>Alle in Ihrem Customer 360 enthaltenen Lösungen arbeiten auf einer einzigen Plattform zusammen. 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data-module-position="6" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/commerce/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-commerce.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/commerce/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Commerce Cloud</a> </div> </div> <div class="logo-block logo-block--6 logo-block--card_product" data-module-id="1720804472060_1av4" data-module-track-impressions="" data-module-name="Data Cloud" data-module-position="7" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/data/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-data-cloud.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/data/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Data Cloud</a> </div> </div> <div class="logo-block logo-block--7 logo-block--card_product" data-module-id="1682438436855_140t" data-module-track-impressions="" data-module-name="Tableau" data-module-position="8" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/analytics/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-tableau.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/analytics/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Tableau</a> </div> </div> <div class="logo-block logo-block--8 logo-block--card_product" data-module-id="1682438536383_4kp" data-module-track-impressions="" data-module-name="MuleSoft" data-module-position="9" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/mulesoft/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-mulesoft.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/mulesoft/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">MuleSoft</a> </div> </div> <div class="logo-block logo-block--9 logo-block--card_product" data-module-id="1682438562442_1chr" data-module-track-impressions="" data-module-name="Slack" data-module-position="10" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/slack/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-slack.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/slack/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Slack</a> </div> </div> <div class="logo-block logo-block--10 logo-block--card_product" data-module-id="1682438589268_1hn" data-module-track-impressions="" data-module-name="Salesforce Platform" data-module-position="11" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/platform/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-platform.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/platform/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Salesforce Platform</a> </div> </div> <div class="logo-block logo-block--11 logo-block--card_product" data-module-id="1720804664238_14n2" data-module-track-impressions="" data-module-name="Heroku" data-module-position="12" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/products/heroku/overview/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-heroku.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/products/heroku/overview/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Heroku</a> </div> </div> <div class="logo-block logo-block--12 logo-block--card_product" data-module-id="1682438633969_g0t" data-module-track-impressions="" data-module-name="Net Zero Cloud" data-module-position="13" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/net-zero/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-net-zero.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/net-zero/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Net Zero Cloud</a> </div> </div> <div class="logo-block logo-block--13 logo-block--card_product" data-module-id="1682438707098_14s" data-module-track-impressions="" data-module-name="Start-ups und kleine Unternehmen" data-module-position="14" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/small-business/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-small-business.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/small-business/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Start-ups und kleine Unternehmen</a> </div> </div> <div class="logo-block logo-block--14 logo-block--card_product" data-module-id="1720805333736_c7c" data-module-track-impressions="" data-module-name="Partner" data-module-position="15" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/partners/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/partners/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Partner</a> </div> </div> <div class="logo-block logo-block--15 logo-block--card_product" data-module-id="1682438734145_y9g" data-module-track-impressions="" data-module-name="Customer Success" data-module-position="16" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/de/services/overview/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/de/services/overview/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Customer Success</a> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(234, 245, 254) 100%);"></div> <div class="blade__background blade__background--below" aria-hidden="true"> <div class="background__graphics"> <svg class="background__contour" viewBox="0 0 1440 98" fill="none"> <path d="M0 99C222.344 35.8084 466.507 0 720 0C974.953 0 1216.61 35.1147 1440 99H0Z" fill="white"/> </svg> </div> </div> </section> </div><div data-blade-id="1725908539719_skj" data-blade-position="7" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1725908539719_skj" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image theme--light_gradient" data-module-id="1725908539719_skj" data-module-name="Mit Customer Success schneller zum KI-Erfolg" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success.jpg?w=1024" class="image__asset" alt="KI Success Plans" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success.jpg?resize=1536,864 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success.jpg?resize=2048,1152 2048w" height="576" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Mit Customer Success schneller zum KI-Erfolg </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Mit maßgeschneiderten Success Plans und Professional Services von unserem Team für Customer Success erreichen Sie Ihre ehrgeizigsten Ziele. Implementieren Sie robuste Strategien für KI, Daten und Integration, optimieren Sie Ihren Tech Stack und nutzen Sie Anleitung durch Expert:innen für Ihre aktuelle und künftige Roadmap in die assistentengestützte Zukunft.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Entdecken Sie Success Plans" data-link-url="https://www.salesforce.com/de/services/success-plans/overview/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Entdecken Sie Success Plans: Mit Customer Success schneller zum KI-Erfolg" href="https://www.salesforce.com/de/services/success-plans/overview/" > Entdecken Sie Success Plans </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1720823228235_14uk" data-blade-position="8" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1720823228235_14uk" class="relative nup--blade layout--3 nup--card_resource" > <div class="container container--min-spacing-bottom"> <div class="grid grid_main nup nup__3 nup__gridThree theme--light_gradient"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Wir unterstützen den Kundenerfolg.<br /> Wir freuen uns, dass dies offiziell anerkannt wurde. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1720823228183_4c0" data-module-name="Salesforce wurde auf G2 als das führende globale Softwareunternehmen genannt." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/de/blog/salesforce-number-one-g2-and-gartner/" tabindex="-1" aria-label="Salesforce wurde auf G2 als das führende globale Softwareunternehmen genannt." data-link-url="https://www.salesforce.com/de/blog/salesforce-number-one-g2-and-gartner/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?w=1024" class="card__image" alt="Laut G2-Abstimmungsergebnis das führende globale Softwareunternehmen" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=1536,864 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=2048,1153 2048w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/de/blog/salesforce-number-one-g2-and-gartner/" data-link-text="Salesforce wurde auf G2 als das führende globale Softwareunternehmen genannt." data-link-url="https://www.salesforce.com/de/blog/salesforce-number-one-g2-and-gartner/" data-link-type="header" target="_self"> Salesforce wurde auf G2 als das führende globale Softwareunternehmen genannt. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Mehr erfahren" data-link-url="https://www.salesforce.com/de/blog/salesforce-number-one-g2-and-gartner/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Mehr erfahren: Salesforce wurde auf G2 als das führende globale Softwareunternehmen genannt." href="https://www.salesforce.com/de/blog/salesforce-number-one-g2-and-gartner/" target="_self" rel="noopener" > Mehr erfahren </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1720823888416_v8x" data-module-name="Salesforce ist die Nummer 1 für CRM-Anwendungen laut IDC 2024H1 Revenue Market Share Worldwide.*" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/de/news/stories/idc-crm-market-share-ranking-2024/" tabindex="-1" aria-label="Salesforce ist die Nummer 1 für CRM-Anwendungen laut IDC 2024H1 Revenue Market Share Worldwide.*" data-link-url="https://www.salesforce.com/de/news/stories/idc-crm-market-share-ranking-2024/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?w=1024" class="card__image" alt="Das führende CRM von Salesforce" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/de/news/stories/idc-crm-market-share-ranking-2024/" data-link-text="Salesforce ist die Nummer 1 für CRM-Anwendungen laut IDC 2024H1 Revenue Market Share Worldwide.*" data-link-url="https://www.salesforce.com/de/news/stories/idc-crm-market-share-ranking-2024/" data-link-type="header" target="_self"> Salesforce ist die Nummer 1 für CRM-Anwendungen laut IDC 2024H1 Revenue Market Share Worldwide.* </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Mehr erfahren" data-link-url="https://www.salesforce.com/de/news/stories/idc-crm-market-share-ranking-2024/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Mehr erfahren: Salesforce ist die Nummer 1 für CRM-Anwendungen laut IDC 2024H1 Revenue Market Share Worldwide.*" href="https://www.salesforce.com/de/news/stories/idc-crm-market-share-ranking-2024/" target="_self" rel="noopener" > Mehr erfahren </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1720823890064_1chk" data-module-name="Gartner stuft Salesforce als Leader bei Customer Data Platforms ein." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/de/news/stories/gartner-magic-quadrant-cdp-news/" tabindex="-1" aria-label="Gartner stuft Salesforce als Leader bei Customer Data Platforms ein." data-link-url="https://www.salesforce.com/de/news/stories/gartner-magic-quadrant-cdp-news/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?w=1024" class="card__image" alt="Salesforce" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=1536,864 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=2048,1153 2048w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/de/news/stories/gartner-magic-quadrant-cdp-news/" data-link-text="Gartner stuft Salesforce als Leader bei Customer Data Platforms ein." data-link-url="https://www.salesforce.com/de/news/stories/gartner-magic-quadrant-cdp-news/" data-link-type="header" target="_self"> Gartner stuft Salesforce als Leader bei Customer Data Platforms ein. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Mehr erfahren" data-link-url="https://www.salesforce.com/de/news/stories/gartner-magic-quadrant-cdp-news/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Mehr erfahren: Gartner stuft Salesforce als Leader bei Customer Data Platforms ein." href="https://www.salesforce.com/de/news/stories/gartner-magic-quadrant-cdp-news/" target="_self" rel="noopener" > Mehr erfahren </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="1720825671361_1d97" data-blade-position="9" data-blade-name="sf/footnote" data-blade-variant="footnote" data-blade-source="www" data-blade-type="blade"> <section id="1720825671361_1d97" class="relative footnote--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main footnote--center theme--light_gradient"> <div class="footnote__text "> <p>* IDC, Worldwide Semiannual Software Tracker, April 2024. Der CRM-Markt umfasst die folgenden von IDC definierten Sparten: Produktivität- und Verwaltung im Vertrieb, Marketingkampagnen-Management, Kundenservice, Contact Center, Werbung und digitale Commerce-Anwendungen.</p> </div> </article> </div> </section> </div><div data-blade-id="1720823274233_aoj" data-blade-position="10" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1720823274233_aoj" class="relative oneup--blade oneup--right-image" > <div class="container"> <article class="grid grid_main grid--onebyone theme--light_gradient" data-module-track-impressions="" data-module-id="1720823274233_aoj" data-module-name="Bleiben Sie über die neuesten Salesforce Produkte auf dem Laufenden." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?w=1020" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=768,769 768w" height="1021" width="1020"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Bleiben Sie über die neuesten Salesforce Produkte auf dem Laufenden. </h2> <div class="blade__description"> <p>Melden Sie sich für unseren monatlichen „360 Highlights“-Newsletter an und erhalten Sie neueste Forschungsergebnisse, Branchen-News und Produktneuheiten direkt in Ihr Postfach.</p> </div> </header> <div class="cta_container flex flex--right ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Jetzt registrieren" data-link-url="https://www.salesforce.com/de/form/other/role-based-newsletter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Jetzt registrieren: Bleiben Sie über die neuesten Salesforce Produkte auf dem Laufenden." href="https://www.salesforce.com/de/form/other/role-based-newsletter/?d=pb" target="_blank" rel="noopener" > Jetzt registrieren </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1720813394938_103l" data-blade-position="11" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1720813394938_103l" class="relative faq--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient" data-module-track-impressions="false" data-module-id="1720813394938_103l" data-module-name="Häufig gestellte Fragen" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Häufig gestellte Fragen </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1720813394938_103l" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1720813395172_r3u" data-module-name="Was ist Salesforce?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1720813394938_103l-11" class="accordion__trigger" id="accordion1720813394938_103l-11" aria-label="Was ist Salesforce?"> <span class="accordion__title relative"> Was ist Salesforce? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-11" id="rel1720813394938_103l-11"> <div class="accordion__description"> <p>Optimieren Sie die Kundenbeziehungen mit Salesforce, dem führenden <a href="https://www.salesforce.com/de/crm/ai-crm/" target="_self">CRM mit KI</a>, bei dem Menschen und KI-Assistenten auf einer integrierten Plattform gemeinsam den Kundenerfolg fördern. Mit unseren erstklassigen CRM-Apps erstellen Sie anhand von freigegebenen, leicht verständlichen Daten aus Vertrieb, Service, Marketing, Commerce, IT und Daten eine abteilungsübergreifende 360-Grad-Sicht auf Ihre Kund:innen. Dadurch können Ihre Teams vernetzte personalisierte Customer Experiences entwickeln und die Kundenbeziehungen vertiefen. Unsere KI-Lösungen steigern mithilfe generativer, prädiktiver und autonomer KI die Produktivität der gesamten Belegschaft. Dabei sorgt der Einstein Trust Layer für die Sicherheit vertraulicher Kundendaten. Unsere Datenlösungen, wie zum Beispiel die Data Cloud und die MuleSoft, helfen Ihnen dabei, isolierte Daten zu erschließen. So können Sie Echtzeit-Kundendaten aus mehreren Quellen –<a href="https://www.salesforce.com/de/crm/what-is-crm/" target="_self">CRM</a><a href="https://www.salesforce.com/de/crm/what-is-crm/" target="_self">,</a> Legacy- sowie Drittanbieterdaten – in allen <a href="https://www.salesforce.com/de/crm/" target="_self">Salesforce CRM</a>-Apps aktivieren.</p> <p><a href="/de/form/demo/demo-overview/?d=pb" target="_blank"><ins>Jetzt entdecken</ins></a>.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1720813504365_126l" data-module-name="Was ist die Agentforce? " data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-12" class="accordion__trigger" id="accordion1720813394938_103l-12" aria-label="Was ist die Agentforce? "> <span class="accordion__title relative"> Was ist die Agentforce? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-12" id="rel1720813394938_103l-12"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/de/agentforce/" target="_self">Agentforce</a>, die bahnbrechende Suite anpassbarer Assistenten und Tools von Salesforce, ist vollständig in die Salesforce Platform integriert. So können Unternehmen autonome Assistenten erstellen, anpassen und bereitstellen, die Mitarbeiter:innen und Kund:innen unterstützen. Agentforce bietet Ihnen sofort einsatzbereite Vorlagen zum schnellen Erstellen und Anpassen von KI-Assistenten für Ihre spezifischen geschäftlichen Anforderungen. Zum Personalisieren dieser Assistenten verwenden Sie vertraute Salesforce-Tools wie Prompt-Vorlagen, Flows und Apex. KI-Assistenten erledigen geschäftliche Aufgaben unter Einbeziehung der Daten aus dem CRM des Unternehmens, externer Daten und Metadaten unter Einhaltung strenger Datenschutz- und Sicherheitsrichtlinien und Aktionsleitlinien. Weil diese Assistenten vollständig in Ihre Customer 360-Apps für Vertrieb, Service, Marketing, Commerce und mehr integriert sind, übergeben sie Vorgänge nahtlos und direkt im Workflow an Ihre Mitarbeiter:innen. Ihre KI-Assistenten fungieren als nahtlose Erweiterung Ihres Teams<br />–in jeder App von Salesforce, von Partnern oder für Ihre spezifischen Anforderungen.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1725917806094_6vl" data-module-name="Was ist ein KI-Assistent?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-13" class="accordion__trigger" id="accordion1720813394938_103l-13" aria-label="Was ist ein KI-Assistent?"> <span class="accordion__title relative"> Was ist ein KI-Assistent? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-13" id="rel1720813394938_103l-13"> <div class="accordion__description"> <p>Ein <a href="https://www.salesforce.com/de/agentforce/what-are-ai-agents/" target="_self">KI-Assistent</a> ist eine intelligente Anwendung, die Daten und Large Language Models für Planung, Durchführung von Aufgaben und Gespräche nutzen kann. Assistenten werden durch Trigger aktiviert, beispielsweise Veränderungen an Daten, Gespräche oder geplante Automatisierungen. Anhand des Triggers ermitteln sie eine angemessene Vorgehensweise. Die Vorgehensweise richtet sich nach den vordefinierten, dem Assistenten zugeordneten Themen. Ein Thema ist eine Aufgabe mitsamt den Anweisungen und Maßnahmen, die der Assistent durchführen kann, um das gewünschte Ziel zu erreichen. Der Assistent analysiert die Anfrage, wählt ein relevantes Thema und die geeigneten Maßnahmen aus und trägt die zur Umsetzung erforderlichen Daten zusammen. Agentforce ist die Plattform, auf der IT-Teams die folgenden Parameter für ihre KI-Assistenten definieren können.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1720813527148_25b" data-module-name="Ist Customer 360 ein Produkt?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-14" class="accordion__trigger" id="accordion1720813394938_103l-14" aria-label="Ist Customer 360 ein Produkt?"> <span class="accordion__title relative"> Ist Customer 360 ein Produkt? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-14" id="rel1720813394938_103l-14"> <div class="accordion__description"> <p>Customer 360 ist kein spezifisches Produkt. Es ist ein Endstatus, den unsere Kunden mithilfe unseres Portfolios erreichen können. Wir bieten für alle Teams Ihres Unternehmens Apps, sodass alle Beteiligten – Ihre Mitarbeiter:innen <em>und</em> KI-Assistenten – eine einheitliche 360-Grad-Sicht auf Kund:innen haben und damit Kundenbeziehungen verwalten und vertiefen können.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1720813547334_1e8y" data-module-name="Ich plane die Einführung von CRM und glaube nicht, dass ich in dieser Phase KI-Lösungen benötige. Ist Salesforce für mich geeignet?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-15" class="accordion__trigger" id="accordion1720813394938_103l-15" aria-label="Ich plane die Einführung von CRM und glaube nicht, dass ich in dieser Phase KI-Lösungen benötige. Ist Salesforce für mich geeignet?"> <span class="accordion__title relative"> Ich plane die Einführung von CRM und glaube nicht, dass ich in dieser Phase KI-Lösungen benötige. Ist Salesforce für mich geeignet? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-15" id="rel1720813394938_103l-15"> <div class="accordion__description"> <p>Ja. Unsere CRM-Apps sind so konzipiert, dass sie Sie genau dort abholen, wo Sie heute stehen, und Ihnen helfen, die neuesten Technologien zu nutzen. Einige Unternehmen benötigen möglicherweise nur eine unserer marktführenden CRM-Lösungen, um eine einzelne Abteilung oder ein Geschäftsziel zu unterstützen, während andere davon profitieren, mehr ihrer Teams und Daten auf einer KI-gestützten CRM-Plattform zu verbinden, um Kundenbeziehungen ganzheitlicher zu verwalten. <a href="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" target="_blank"><ins>Finden Sie eine Lösung, die auf die Anforderungen Ihres Unternehmens und Ihres Kontexts zugeschnitten ist, indem Sie vier kurze Fragen beantworten.</ins></a></p> </div> </section> </div> <div class="accordion__item accordion__item-6 " data-module-id="1720813940508_qqi" data-module-name="Woher weiß ich, ob Salesforce sich für mein Unternehmen bezahlt macht?" data-module-position="6" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-16" class="accordion__trigger" id="accordion1720813394938_103l-16" aria-label="Woher weiß ich, ob Salesforce sich für mein Unternehmen bezahlt macht?"> <span class="accordion__title relative"> Woher weiß ich, ob Salesforce sich für mein Unternehmen bezahlt macht? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-16" id="rel1720813394938_103l-16"> <div class="accordion__description"> <p>Wir sind stolz auf die Erfolge, die unsere Kunden dank Salesforce erzielen. Doch manchmal sagen Zahlen mehr als unsere Worte: Unserer Umfrage vom August 2024 zufolge haben 99 % unserer Kunden mit Salesforce ihre ROI-Ziele erreicht und 99 % waren mit Salesforce zufrieden. Über die gesamte Salesforce Implementierung hinweg wurden u. a. die folgenden durchschnittlichen Ergebnisse ermittelt: eine um 30 % schnellere Antwort an Kund:innen, um 30 % schnellere Entscheidungsfindung, um 30 % höhere Mitarbeiterproduktivität und um 29 % besseres Teamwork. In unseren <a href="https://www.salesforce.com/de/customer-stories/" target="_self"><ins>Erfolgsgeschichten</ins></a> erfahren Sie mehr über den Wert, den Salesforce schafft.</p> </div> </section> </div> <div class="accordion__item accordion__item-7 " data-module-id="1720814007571_n1z" data-module-name="Wie sieht die Preisgestaltung von Salesforce aus?" data-module-position="7" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-17" class="accordion__trigger" id="accordion1720813394938_103l-17" aria-label="Wie sieht die Preisgestaltung von Salesforce aus?"> <span class="accordion__title relative"> Wie sieht die Preisgestaltung von Salesforce aus? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-17" id="rel1720813394938_103l-17"> <div class="accordion__description"> <p>Wir bieten unseren Kunden vielfältige Preisoptionen, wie zum Beispiel:</p> <p>Starter Suite, Pro Suite oder Foundation Suites: Jede Suite umfasst ein Paket unserer beliebtesten Funktionen, sodass Sie Ihr Customer 360 umgehend für Vertrieb, Service, Marketing, Commerce und die Data Cloud erstellen können. Die Starter Suite ist perfekt für Start-ups, Foundations bietet einen umfassenderen Satz von Funktionen für etabliertere Unternehmen.</p> <p>Add-ons: Sie können entsprechende Add-ons auswählen, um Ihre CRM-Lösung genau an die Bedürfnisse Ihres Unternehmens anzupassen. Unsere Add-ons haben verschiedene Ebenen von Funktionen, ähnlich den Funktionsebenen der meisten Produkte in unseren Editionen.</p> <p>Weitere Informationen erhalten Sie auf der Seite <a href="https://www.salesforce.com/de/pricing/" target="_self">Salesforce Produkte und Preise</a>.</p> </div> </section> </div> <div class="accordion__item accordion__item-8 " data-module-id="1720814057988_wra" data-module-name="Ist KI in allen Apps und Lösungen von Salesforce enthalten?" data-module-position="8" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-18" class="accordion__trigger" id="accordion1720813394938_103l-18" aria-label="Ist KI in allen Apps und Lösungen von Salesforce enthalten?"> <span class="accordion__title relative"> Ist KI in allen Apps und Lösungen von Salesforce enthalten? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-18" id="rel1720813394938_103l-18"> <div class="accordion__description"> <p>Kunden müssen produktspezifische Add-ons erwerben, um die Vorteile von Agentforce und anderen generativen KI-Funktionen zu nutzen, die in Salesforce Clouds eingebettet sind. Viele prädiktive KI-Funktionen werden jedoch als Add-ons zu unseren Standard-Cloud-Editionen angeboten. <a href="https://www.salesforce.com/de/form/einstein-gpt/contact-us/?d=pb" target="_blank"><ins>Setzen Sie sich</ins></a> mit unserem Vertriebsteam in Verbindung, um mehr zu erfahren.</p> </div> </section> </div> <div class="accordion__item accordion__item-9 " data-module-id="1720814123768_168e" data-module-name="Mein Unternehmen ist eine gemeinnützige Organisation. Kann Salesforce mir helfen?" data-module-position="9" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-19" class="accordion__trigger" id="accordion1720813394938_103l-19" aria-label="Mein Unternehmen ist eine gemeinnützige Organisation. Kann Salesforce mir helfen?"> <span class="accordion__title relative"> Mein Unternehmen ist eine gemeinnützige Organisation. Kann Salesforce mir helfen? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-19" id="rel1720813394938_103l-19"> <div class="accordion__description"> <p>Organisationen aus den Bereichen Non-Profit, Bildung und Philanthropie bietet Salesforce die <a href="https://www.salesforce.com/de/nonprofit/" target="_self">Nonprofit Cloud</a>, eine spezielle Version unserer CRM-Plattform, und weitere Lösungen, mit denen Sie die Zielsetzungen Ihrer Organisation erfüllen können. <a href="https://www.salesforce.com/de/form/sfdo/sfdo/contact-us/?d=pb" target="_blank"><ins>Kontaktieren</ins></a> Sie unsere Expert:innen, um die passenden Lösungen für Ihr Unternehmen zu finden.</p> <p>Im Rahmen eines unverbindlichen Gesprächs mit einem unserer Kundenberater besprechen wir gerne gemeinsam mit Ihnen, welche Lösung die beste für Ihr Budget und Ihre Anforderungen ist. Bei uns finden Sie die richtigen Services und Pakete für Ihren aktuellen Bedarf, die Sie auch zu einem späteren Zeitpunkt problemlos erweitern können.</p> </div> </section> </div> <div class="accordion__item accordion__item-10 " data-module-id="1720814173597_c7x" data-module-name="Lässt sich Salesforce in andere Anwendungen integrieren? Wie?" data-module-position="10" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-110" class="accordion__trigger" id="accordion1720813394938_103l-110" aria-label="Lässt sich Salesforce in andere Anwendungen integrieren? Wie?"> <span class="accordion__title relative"> Lässt sich Salesforce in andere Anwendungen integrieren? Wie? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-110" id="rel1720813394938_103l-110"> <div class="accordion__description"> <p>Salesforce CRM-Apps sind hochgradig integriert und nutzen eine gemeinsame Plattform mit einem Metadaten-Framework, das für alle Apps eine gemeinsame Sprache schafft. Das bedeutet: Wenn Sie in einer App etwas anpassen – zum Beispiel ein unternehmensspezifisches Objekt wie den „Namen des Haustiers“ für eine Tierarztpraxis oder ein „Fahrzeug“ für einen Autohändler –, kann dieselbe Anpassung automatisch für alle anderen Apps übernommen werden. Darüber hinaus ist Salesforce von Grund auf für externe Apps und Technologien offen, denn wir möchten unsere Kunden nicht an Lösungen binden. Unsere Plattform ist so konzipiert, dass sie eine nahtlose Backend-Erfahrung mit beliebigen von Ihnen derzeit genutzten externen Partner-, Modell-, Data Store- oder Produktivitäts-Suites bereitstellt.Wir betreiben auch einen robusten SaaS-Marktplatz: AppExchange. Hier können Partner benutzerdefinierte Apps entwickeln und das Potenzial von Salesforce voll ausschöpfen.</p> <p>Dank MuleSoft, der weltweit führenden Integrations- und API-Plattform, die Salesforce gehört und von Salesforce betrieben wird, können Sie außerdem beliebige Systeme mit Salesforce integrieren. Über die MuleSoft Anypoint Platform™ vernetzen Sie beliebige Systeme, Anwendungen, Daten und Geräte miteinander, um das ganze Potenzial des führenden CRM mit KI auszuschöpfen.</p> <p>Vereinheitlichte Daten sind unerlässlich für vertrauenswürdige KI, daher machen wir es Ihnen mit unserem <a href="https://www.salesforce.com/de/data/zero-copy-partner-network/ " target="_self">Zero Copy Partner Network</a> leicht, externe Daten in Salesforce einzubeziehen. Mit Zero Copy können Organisationen all ihre Daten mühelos vernetzen und in der Salesforce Platform verwenden, ohne Daten zwischen verschiedenen Plattformen verschieben oder kopieren zu müssen. Hier <a href="https://www.salesforce.com/de/blog/zero-copy/" target="_self"><ins>Hier</ins> erfahren Sie mehr über Zero Copy.</a></p> </div> </section> </div> <div class="accordion__item accordion__item-11 " data-module-id="1720814189837_4gr" data-module-name="Wie erstellt Salesforce eine 360-Grad-Sicht auf meine Kund:innen, wenn sich unsere Daten in isolierten, separaten Systemen befinden?" data-module-position="11" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-111" class="accordion__trigger" id="accordion1720813394938_103l-111" aria-label="Wie erstellt Salesforce eine 360-Grad-Sicht auf meine Kund:innen, wenn sich unsere Daten in isolierten, separaten Systemen befinden?"> <span class="accordion__title relative"> Wie erstellt Salesforce eine 360-Grad-Sicht auf meine Kund:innen, wenn sich unsere Daten in isolierten, separaten Systemen befinden? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-111" id="rel1720813394938_103l-111"> <div class="accordion__description"> <p>Es kommt häufig vor, dass Daten abgeschottet und nicht mit der Customer Experience vernetzt sind. Daher haben wir die <a href="https://www.salesforce.com/de/data/" target="_self">Data Cloud</a> entwickelt. Die Data Cloud vereint all Ihre isolierten Unternehmensdaten in Salesforce und stellt so eine umfassende 360-Grad-Sicht auf Ihre Kund:innen bereit. Alle Daten – im wahrsten Sinne des Wortes: <a href="https://www.salesforce.com/de/mulesoft/" target="_self">MuleSoft</a>, die weltweit führende Integrations- und API-Plattform, vernetzt Daten aus allen Quellen (auch aus Mainframes) miteinander. Auf dieser Basis können Sie all Ihre Dateninseln zusammenführen und sich einen vollständigen Überblick über Ihre Kund:innen und Ihr Unternehmen verschaffen. Mit unserem <a href="https://www.salesforce.com/de/data/zero-copy-partner-network/" target="_self"><ins>Zero Copy Partner Network</ins></a> können Organisationen all ihre Daten mühelos vernetzen und in der Salesforce Platform verwenden, ohne Daten zwischen verschiedenen Plattformen verschieben oder kopieren zu müssen.</p> <p>Wenn Sie alle Ihre Daten an einem Ort zusammenführen, können Sie mit <a href="https://www.salesforce.com/de/analytics/" target="_self">Tableau</a> erstaunliche Dinge tun, um Daten zu untersuchen, Erkenntnisse zu gewinnen und Maßnahmen in Ihrem CRM zu ergreifen, um Ihre Kunden besser zu bedienen. Zusammen ermöglichen unsere Datenlösungen Ihren Mitarbeitenden den Zugriff auf Echtzeitdaten und Einblicke in Ihre Kunden und deren Interaktionen mit Ihren Produkten und Dienstleistungen, sodass sie an jedem Berührungspunkt personalisierte Kundenerlebnisse bieten können.</p> </div> </section> </div> <div class="accordion__item accordion__item-12 " data-module-id="1720814239954_19at" data-module-name="Inwieweit unterscheiden sich KI-Lösungen von Salesforce von öffentlichen generativen KI-Modellen?" data-module-position="12" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-112" class="accordion__trigger" id="accordion1720813394938_103l-112" aria-label="Inwieweit unterscheiden sich KI-Lösungen von Salesforce von öffentlichen generativen KI-Modellen?"> <span class="accordion__title relative"> Inwieweit unterscheiden sich KI-Lösungen von Salesforce von öffentlichen generativen KI-Modellen? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-112" id="rel1720813394938_103l-112"> <div class="accordion__description"> <p>Öffentliche generative KI-Modelle bieten bahnbrechende Möglichkeiten. Das Modell lernt jedoch von allem, was Sie in Ihre Prompts eingeben – und Sie dürfen Ihre vertraulichen Kundendaten nicht für öffentliche Modelle preisgeben. KI für Unternehmen funktioniert daher anders.</p> <p>Salesforce hilft Ihnen, mit KI unternehmensweit beeindruckende Customer Experiences bereitzustellen, bei denen Datenschutz und -Sicherheit integriert sind. Unser Einstein Trust Layer verhindert, dass sensible Daten die Vertrauensgrenzen von Salesforce verlassen. So können Sie KI zuversichtlich in allen Apps, für alle User:innen und in allen Workflows in Ihrem gesamten CRM-System verwenden. Erfahren Sie mehr darüber, wie wir <a href="https://www.salesforce.com/de/artificial-intelligence/business/" target="_self">KI für Unternehmen</a> entwickeln, und über <a href="https://www.salesforce.com/de/artificial-intelligence/" target="_self">Salesforce Einstein</a><a href="https://www.salesforce.com/de/artificial-intelligence/" target="_self">,</a>, unsere native KI.</p> </div> </section> </div> <div class="accordion__item accordion__item-13 " data-module-id="1720814300672_17ly" data-module-name="Wo finde ich weitere Informationen über neue Releases und Produkt-Updates von Salesforce?" data-module-position="13" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-113" class="accordion__trigger" id="accordion1720813394938_103l-113" aria-label="Wo finde ich weitere Informationen über neue Releases und Produkt-Updates von Salesforce?"> <span class="accordion__title relative"> Wo finde ich weitere Informationen über neue Releases und Produkt-Updates von Salesforce? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-113" id="rel1720813394938_103l-113"> <div class="accordion__description"> <p>Dreimal im Jahr integrieren wir die neuesten Innovationen in unsere Produkte. Dabei gehen wir jedoch nicht im Alleingang vor. Wir werten Beiträge unserer Kunden aus, um unsere Produktentwicklung optimal auf ihre geschäftlichen Anforderungen abzustimmen. Mit regelmäßigen Technologie-Updates erschließen wir unseren Kunden Wettbewerbsvorteile.</p> <p>Erfahren Sie, wie <a href="https://www.salesforce.com/de/releases/" target="_self"><ins>jede neue Salesforce Version Hunderte neuer Produkte und Funktionen bereitstellt</ins></a><a href="https://www.salesforce.com/de/releases" target="_self">.</a> Mit so vielen neuen Ideen sind Sie stets einen Schritt voraus und maximieren Ihren ROI.</p> </div> </section> </div> <div class="accordion__item accordion__item-14 " data-module-id="1720814346326_i1c" data-module-name="Wo finde ich weitere Informationen über Salesforce Produkte?" data-module-position="14" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-114" class="accordion__trigger" id="accordion1720813394938_103l-114" aria-label="Wo finde ich weitere Informationen über Salesforce Produkte?"> <span class="accordion__title relative"> Wo finde ich weitere Informationen über Salesforce Produkte? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-114" id="rel1720813394938_103l-114"> <div class="accordion__description"> <p>Sehen Sie sich <a href="/de/form/demo/demo-overview/?d=pb" target="_blank"><ins>unsere neuesten Demos</ins> </a>von Salesforce in der Praxis an. 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