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<main id="main" aria-roledescription="main" role="main" class="container-fluid"> <section class="row banner banner-extended"> <div class="container"> <div class="banner-content"> <h1 class="banner-title">Dynamics 365 Managed Support Services</h1> <div class="banner-description"> <p>A highly responsive, in-house team for unlimited "How do I ...?" questions about Dynamics 365 and the Microsoft tools your team uses everyday.</p> </div> </div> </div> </div> <div class="row banner-border"> <span></span> <span></span> <span></span> </div> </section> <div class="container"> <article class="page-content"> <div class="wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-f2f4251" data-block-id="f2f4251"></div> <div class="wp-block-stackable-columns stk-block-columns stk-block stk-b87c70a" data-block-id="b87c70a"><div class="stk-row stk-inner-blocks stk-block-content stk-content-align stk-b87c70a-column"> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-ff31144" data-v="4" data-block-id="ff31144"><div class="stk-column-wrapper stk-block-column__content stk-container stk-ff31144-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-ff31144-inner-blocks"> <div class="wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-ee36a46" id="cobalts-dynamics-365-managed-support-services" data-block-id="ee36a46"><h2 class="stk-block-heading__text">Cobalt’s Dynamics 365 Managed Support Services</h2></div> <div class="wp-block-stackable-text stk-block-text stk-block stk-6f689b3" data-block-id="6f689b3"><p class="stk-block-text__text">The right Dynamics 365 managed support services can make the difference in getting the most out of your CRM investment. If you’re dealing with an unresponsive CRM vendor or your team needs deeper Dynamics 365 expertise, Cobalt has support services you won’t find anywhere else.</p></div> <div class="wp-block-stackable-icon-list stk-block-icon-list stk-block stk-4340714" data-block-id="4340714"><svg style="display:none"><defs><g id="stk-icon-list__icon-svg-def-4340714"></g></defs></svg><div class="stk-block-icon-list__ul stk-block-icon-list--column"><ul class="stk-block-icon-list__group"> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-997520b" data-block-id="997520b"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4340714"></use></svg></div></span><span class="stk-block-icon-list-item__text"><strong>All our support and training — from your CRM implementation through the life of your contract — is handled by our exceptional team of in-house support experts.</strong></span></div></li> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-53e7c25" data-block-id="53e7c25"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4340714"></use></svg></div></span><span class="stk-block-icon-list-item__text"><strong>Our support team’s average response time is 41 minutes and we have support requests resolved in 1.4 hours, on average.</strong></span></div></li> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-208d691" data-block-id="208d691"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4340714"></use></svg></div></span><span class="stk-block-icon-list-item__text"><strong>We boast a 97.8% satisfaction rating across 3600 reviews in 2023.</strong></span></div></li> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-17d1011" data-block-id="17d1011"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4340714"></use></svg></div></span><span class="stk-block-icon-list-item__text"><strong>Whenever you have a question, count on Cobalt’s highly responsive support team for timely, effective answers. When you have a contract with us, that includes unlimited “<em>How do I … ?”</em> questions about your system!</strong></span></div></li> </ul></div></div> </div></div></div> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-9198818" data-v="4" data-block-id="9198818"><div class="stk-column-wrapper stk-block-column__content stk-container stk-9198818-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-9198818-inner-blocks"> <div class="wp-block-stackable-image stk-block-image stk-block stk-c650d82" data-block-id="c650d82"><figure><span class="stk-img-wrapper stk-image--shape-stretch"><img fetchpriority="high" decoding="async" class="stk-img wp-image-14089" src="https://cobalt.net/wp-content/uploads/2023/11/dynamics_365_managed_support_services_team-scaled.jpg" width="2048" height="1365" alt="The image is a group photo of the Dynamics 365 Managed Support Services team in the lobby of Cobalt's Washington, D.C. office. " srcset="https://cobalt.net/wp-content/uploads/2023/11/dynamics_365_managed_support_services_team-scaled.jpg 2048w, https://cobalt.net/wp-content/uploads/2023/11/dynamics_365_managed_support_services_team-300x200.jpg 300w, https://cobalt.net/wp-content/uploads/2023/11/dynamics_365_managed_support_services_team-1024x683.jpg 1024w, https://cobalt.net/wp-content/uploads/2023/11/dynamics_365_managed_support_services_team-768x512.jpg 768w, https://cobalt.net/wp-content/uploads/2023/11/dynamics_365_managed_support_services_team-1536x1024.jpg 1536w" sizes="(max-width: 2048px) 100vw, 2048px" /></span></figure></div> <div class="wp-block-stackable-text stk-block-text stk-block stk-8ab3d63" data-block-id="8ab3d63"><p class="stk-block-text__text">Microsoft Dynamics 365 truly is a flexible, AI-powered CRM solution. Pair it with Cobalt’s 26+ years of Microsoft expertise and a proven track record of keeping our customers first. Explore our Dynamics 365 managed support services that are in a class of their own and then get in touch for a quick introduction call. We’d love to hear where you need help today!</p></div> <div class="wp-block-stackable-button-group stk-block-button-group stk-block stk-5805b3d" data-block-id="5805b3d"><div class="stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group"> <div class="wp-block-stackable-button stk-block-button stk-block stk-5dcb98b" data-block-id="5dcb98b"><a class="stk-link stk-button stk--hover-effect-darken" href="https://cobalt.net/contact-us/"><span class="stk-button__inner-text">Connect with Our Support Team</span></a></div> </div></div> </div></div></div> </div></div> <div class="wp-block-stackable-divider stk-block-divider stk-block stk-973ca51 is-style-bar" data-block-id="973ca51"><style>.stk-973ca51{margin-bottom:50px !important}.stk-973ca51 hr.stk-block-divider__hr{background:#002C5C !important;border-radius:calc(5px / 2) !important;height:5px !important;width:75% !important}</style><hr class="stk-block-divider__hr"/></div> <div class="wp-block-stackable-columns stk-block-columns stk-block stk-d58eaab" data-block-id="d58eaab"><div class="stk-row stk-inner-blocks stk-block-content stk-content-align stk-d58eaab-column"> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-e43a507" data-v="4" data-block-id="e43a507"><div class="stk-column-wrapper stk-block-column__content stk-container stk-e43a507-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-e43a507-inner-blocks"> <div class="wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8956ed5" id="who-we-serve-and-how-we-help" data-block-id="8956ed5"><h2 class="stk-block-heading__text has-text-align-center">Who We Serve and How We Help</h2></div> <p>Associations have been a cornerstone of Cobalt’s business since 1996. Hundreds of mid-sized associations in Washington D.C. and across the country depend on our <a href="https://cobalt.net/association-management-software/">association software</a> to serve their members and grow non-dues revenue.</p> <p>We are uniquely positioned to serve credentialing organizations or associations that also have certification needs. Our <a href="https://cobalt.net/certification-management-software/">certification management software</a> is a fully mature solution with seamless integrations already built for Pearson Vue, Prometric, BadgeCert, Acclaim, and other major testing systems and digital badging solutions.</p> <p>Accreditation organizations also count on Cobalt’s <a href="https://cobalt.net/accreditation-management-software/">accreditation software</a> with our Dynamics 365 managed support services. We’ve helped major accreditation bodies make the move from paper binders and manual recordkeeping to a modern, integrated software solution.</p> <p>And finally, Cobalt proudly partners with SMBs across a variety of industries who need a right-fit CRM solution for their business processes. We build a tailored combination of <a href="https://cobalt.net/dynamics-365-for-sales/">Dynamics 365 Sales</a>, Dynamics 365 Customer Insights, and The Power Platform for larger organizations that need a more robust sales and marketing solution.</p> <div class="wp-block-stackable-image stk-block-image stk-block stk-572c3ae" data-block-id="572c3ae"><figure><span class="stk-img-wrapper stk-image--shape-stretch"><img decoding="async" class="stk-img wp-image-11661" src="https://cobalt.net/wp-content/uploads/2023/04/Kate7-cropped-scaled.jpg" width="2048" height="1803" srcset="https://cobalt.net/wp-content/uploads/2023/04/Kate7-cropped-scaled.jpg 2048w, https://cobalt.net/wp-content/uploads/2023/04/Kate7-cropped-300x264.jpg 300w, https://cobalt.net/wp-content/uploads/2023/04/Kate7-cropped-1024x901.jpg 1024w, https://cobalt.net/wp-content/uploads/2023/04/Kate7-cropped-768x676.jpg 768w, https://cobalt.net/wp-content/uploads/2023/04/Kate7-cropped-1536x1352.jpg 1536w" sizes="(max-width: 2048px) 100vw, 2048px" /></span></figure></div> </div></div></div> </div></div> <div class="wp-block-stackable-columns stk-block-columns stk-block stk-5c7581c" data-block-id="5c7581c"><div class="stk-row stk-inner-blocks stk-block-content stk-content-align stk-5c7581c-column"> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-14c3afe" data-v="4" data-block-id="14c3afe"><div class="stk-column-wrapper stk-block-column__content stk-container stk-14c3afe-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-14c3afe-inner-blocks"> <div class="wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-095cf21" id="dynamics-365-managed-support-services-the-value-for-your-team" data-block-id="095cf21"><h2 class="stk-block-heading__text">Dynamics 365 Managed Support Services: The Value for Your Team</h2></div> <div class="wp-block-stackable-text stk-block-text stk-block stk-b740572" data-block-id="b740572"><p class="stk-block-text__text">Nobody on your team needs to be a CRM wizard! Cobalt’s Dynamics 365 managed support services covers the gaps in your Microsoft and CRM expertise. </p></div> <div class="wp-block-stackable-text stk-block-text stk-block stk-1a71795" data-block-id="1a71795"><p class="stk-block-text__text">We’re also a proactive partner that generates new options for how your team can get more out of all the potential inside Dynamics 365. When you add Cobalt to your team’s resources, you should expect value like this.</p></div> </div></div></div> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-41ea6f7" data-v="4" data-block-id="41ea6f7"><div class="stk-column-wrapper stk-block-column__content stk-container stk-41ea6f7-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-41ea6f7-inner-blocks"> <div class="wp-block-stackable-icon-list stk-block-icon-list stk-block stk-4bbe88d" data-block-id="4bbe88d"><svg style="display:none"><defs><g id="stk-icon-list__icon-svg-def-4bbe88d"></g></defs></svg><div class="stk-block-icon-list__ul stk-block-icon-list--column"><ul class="stk-block-icon-list__group"> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-1d0a872" data-block-id="1d0a872"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4bbe88d"></use></svg></div></span><span class="stk-block-icon-list-item__text">new efficiencies from fewer manual tasks</span></div></li> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-b99040b" data-block-id="b99040b"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4bbe88d"></use></svg></div></span><span class="stk-block-icon-list-item__text">cost savings through Microsoft license optimization</span></div></li> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-3e47d36" data-block-id="3e47d36"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4bbe88d"></use></svg></div></span><span class="stk-block-icon-list-item__text">improved customer service</span></div></li> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-a01c07b" data-block-id="a01c07b"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4bbe88d"></use></svg></div></span><span class="stk-block-icon-list-item__text">streamlined business processes</span></div></li> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-62cff34" data-block-id="62cff34"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4bbe88d"></use></svg></div></span><span class="stk-block-icon-list-item__text">best practices for emerging tech, including AI</span></div></li> <li class="wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-48f0c48" data-block-id="48f0c48"><div class="stk-block-icon-list-item__content"><span class="stk--svg-wrapper"><div class="stk--inner-svg"><svg aria-hidden="true" width="32" height="32"><use xlink:href="#stk-icon-list__icon-svg-def-4bbe88d"></use></svg></div></span><span class="stk-block-icon-list-item__text">a highly responsive team when you have a question</span></div></li> </ul></div></div> </div></div></div> </div></div> <div class="wp-block-stackable-divider stk-block-divider stk-block stk-g9o1c2y is-style-bar" data-block-id="g9o1c2y"><style>.stk-g9o1c2y{margin-bottom:50px !important}.stk-g9o1c2y hr.stk-block-divider__hr{background:#002C5C !important;border-radius:calc(5px / 2) !important;height:5px !important;width:75% !important}</style><hr class="stk-block-divider__hr"/></div> <div class="wp-block-stackable-columns stk-block-columns stk-block stk-cff9a3a stk-block-background" data-block-id="cff9a3a"><div class="stk-row stk-inner-blocks stk-block-content stk-content-align stk-cff9a3a-column"> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-3784961" data-v="4" data-block-id="3784961"><div class="stk-column-wrapper stk-block-column__content stk-container stk-3784961-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-3784961-inner-blocks"> <div class="wp-block-stackable-image stk-block-image stk-block stk-8e0962d" data-block-id="8e0962d"><figure><span class="stk-img-wrapper stk-image--shape-stretch"><img decoding="async" class="stk-img wp-image-14071" src="https://cobalt.net/wp-content/uploads/2023/11/MicrosoftSolutionsPartner.png" width="960" height="504" srcset="https://cobalt.net/wp-content/uploads/2023/11/MicrosoftSolutionsPartner.png 960w, https://cobalt.net/wp-content/uploads/2023/11/MicrosoftSolutionsPartner-300x158.png 300w, https://cobalt.net/wp-content/uploads/2023/11/MicrosoftSolutionsPartner-768x403.png 768w" sizes="(max-width: 960px) 100vw, 960px" /></span></figure></div> </div></div></div> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-c0fb0c0" data-v="4" data-block-id="c0fb0c0"><div class="stk-column-wrapper stk-block-column__content stk-container stk-c0fb0c0-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-c0fb0c0-inner-blocks"> <div class="wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e9fb4ec" id="expertise-you-can-trust" data-block-id="e9fb4ec"><h2 class="stk-block-heading__text">Expertise You Can Trust</h2></div> <div class="wp-block-stackable-text stk-block-text stk-block stk-38e87f2" data-block-id="38e87f2"><p class="stk-block-text__text">We have recently earned the coveted <a href="https://cobalt.net/microsoft-solutions-partner/">Microsoft Solutions Partner designation for Business Applications</a>. Every CRM vendor boasts about their depth of experience, but Cobalt’s decades of expertise and innovation inside the Microsoft ecosystem stand out in the crowd. We’re so proud of our in-house support department’s track record of keeping our customers’ needs first.</p></div> </div></div></div> </div></div> <div class="wp-block-stackable-columns stk-block-columns stk-block stk-ecee966 stk-block-background stk--has-background-overlay" data-block-id="ecee966"><style>.stk-ecee966{background-image:url(https://cobalt.net/wp-content/uploads/2023/04/Association-Management-Software-CTA-Background-Image.png) !important;background-position:bottom center !important;background-repeat:no-repeat !important;background-size:cover !important;border-radius:11px !important;overflow:hidden !important;border-style:solid !important;border-top-width:2px !important;border-right-width:2px !important;border-bottom-width:2px !important;border-left-width:2px !important;max-width:100% !important}.stk-ecee966:before{background-color:#000000 !important;opacity:0.1 !important}</style><div class="stk-row stk-inner-blocks stk-block-content stk-content-align stk-ecee966-column"> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-cd7e731" data-v="4" data-block-id="cd7e731"><div class="stk-column-wrapper stk-block-column__content stk-container stk-cd7e731-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-cd7e731-inner-blocks"> <div class="wp-block-stackable-columns stk-block-columns stk-block stk-981b713" data-block-id="981b713"><div class="stk-row stk-inner-blocks stk-block-content stk-content-align stk-981b713-column"> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-79e1436" data-v="4" data-block-id="79e1436"><style>.stk-79e1436{border-radius:50px !important;overflow:hidden !important;margin-top:35px !important;margin-bottom:35px !important}@media screen and (min-width:768px){.stk-79e1436{flex:1 1 calc(50% - var(--stk-column-gap,0px) * 1 / 2 ) !important}}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-79e1436-container stk--no-background stk--no-padding"><div class="stk-block-content stk-inner-blocks stk-79e1436-inner-blocks"> <div class="wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-365ae65" id="span-style-color-ffffff-class-stk-highlight-connect-to-discuss-our-dynamics-365-managed-support-services-span" data-block-id="365ae65"><style>.stk-365ae65 .stk-block-heading__text{font-size:30px !important}@media screen and (max-width:1023px){.stk-365ae65 .stk-block-heading__text{font-size:30px !important}}</style><h2 class="stk-block-heading__text has-text-align-center"><span style="color: #ffffff;" class="stk-highlight">Connect to Discuss Our Dynamics 365 Managed Support Services</span></h2></div> <div class="wp-block-stackable-text stk-block-text stk-block stk-86b572a" data-block-id="86b572a"><style>.stk-86b572a{margin-right:30px !important;margin-left:30px !important}</style><p class="stk-block-text__text"><span style="color: #ffffff;" class="stk-highlight">What if your team could stay more focused on your members and customers instead of more extensive CRM training and always trying to keep up with best practices? Let’s connect for a quick intro call to outline where Cobalt’s Dynamics 365 managed support services can help!</span></p></div> <div class="wp-block-stackable-button-group stk-block-button-group stk-block stk-23ae0f2" data-block-id="23ae0f2"><div class="stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group"> <div class="wp-block-stackable-button stk-block-button has-text-align-center stk-block stk-2e24810" data-block-id="2e24810"><style>.stk-2e24810{align-items:center !important;display:flex !important}.stk-2e24810 .stk-button{padding-top:13px !important;padding-right:35px !important;padding-bottom:13px !important;padding-left:35px !important;background:#6CBC36 !important;border-top-left-radius:50px !important;border-top-right-radius:50px !important;border-bottom-right-radius:50px !important;border-bottom-left-radius:50px !important}.stk-2e24810 .stk-button__inner-text{font-size:21px !important;font-family:"Overpass",Sans-serif !important;letter-spacing:2.9px !important}@media screen and (max-width:1023px){.stk-2e24810 .stk-button__inner-text{font-size:21px !important}}</style><a class="stk-link stk-button stk--hover-effect-darken" href="https://cobalt.net/contact-us/"><span class="stk-button__inner-text">Let Us Get In Touch</span></a></div> </div></div> </div></div></div> <div class="wp-block-stackable-column stk-block-column stk-column stk-block stk-268f05d" data-v="4" data-block-id="268f05d"><style>.stk-268f05d-inner-blocks{justify-content:center !important}@media screen and (min-width:768px){.stk-268f05d{flex:1 1 calc(50% - var(--stk-column-gap,0px) * 1 / 2 ) !important}}</style><div class="stk-column-wrapper stk-block-column__content stk-container stk-268f05d-container stk--no-background stk--no-padding"><div class="stk--column-flex stk-block-content stk-inner-blocks stk-268f05d-inner-blocks"> <div class="wp-block-stackable-image stk-block-image stk-block stk-ee6a8c6" data-block-id="ee6a8c6"><style>.stk-ee6a8c6{border-style:solid !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;align-items:center !important;display:flex !important}.stk-ee6a8c6 .stk-img-wrapper{width:100% !important;height:315px !important;filter:drop-shadow(none) !important}.stk-ee6a8c6 .stk-img-wrapper img{border-radius:15px !important}</style><figure><div class="stk-img-wrapper stk-image--shape-stretch stk--shadow-none"><img decoding="async" class="stk-img wp-image-14132" src="https://cobalt.net/wp-content/uploads/2023/11/dynamics-365-managed-services-support-director-scaled.jpeg" width="2048" height="1489" alt="Headshot of Cobalt's Dynamics 365 Managed Support Services director in the Cobalt Washington D.C. office. 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