CINXE.COM
FAQ
<!DOCTYPE html> <html class="awt--standalone awt--ngim" lang="fr"> <head> <script charset="UTF-8" src="/static/Resources/js/n2g_secu.js"></script> <script type="text/javascript">frame_shield();</script> <script type="application/json" id="sas_user_info"> { } </script> <meta property="og:url" content="https://particuliers.sg.fr/faq-dydu"> <title>FAQ</title> <meta name="title" content="FAQ"> <meta property="og:title" content="FAQ" /> <meta name="twitter:card" content="summary" /> <script> if (!window.cmsConstants) window.cmsConstants = {}; window.cmsConstants.LOGGER_SERVICE_END_POINT = "/extrestcontent/logBigData"; window.cmsConstants.LOGGER_LEVEL_MIN_SERVER = "error"; window.cmsConstants.LOGGER_LEVEL_MIN_CLIENT = "debug"; window.cmsConstants.LOGGER_SERVICE_END_POINT_DEFAULT = "/extrestcontent/logBigData"; window.cmsConstants.LOGGER_LEVEL_MIN_SERVER_DEFAULT = "ERROR"; window.cmsConstants.LOGGER_LEVEL_MIN_CLIENT_DEFAULT = "ERROR"; </script><meta name="viewport" content="initial-scale=1, maximum-scale=2, viewport-fit=cover"><link rel="icon" type="image/x-icon" href="/static/Resources/img/favicon.ico"> <script type="text/javascript"> function getCookie(name) { var value = "; " + document.cookie; var parts = value.split("; " + name + "="); if (parts.length == 2) { return parts.pop().split(";").shift(); } return ""; } function setValue(defaultVal, val) { if (val == null || val.trim() === '') { return defaultVal } return val; } function setValueBoolean(defaultVal, val) { if (val == null || val.trim() === '') { return defaultVal } return val == 1; } function addAdditionalParams(tc_vars) { try { var additionals = "" additionals = additionals.replace(/'/g, "").replace(/"/g, '') const params = additionals.split(',') for (var i = 0; i < params.length; i++) { const param = params[i].split(':') tc_vars[param[0].trim()] = param[1].trim() }; } catch (e) { } } function getTechnicalUrl() { var parser = document.createElement("a"); parser.href = document.querySelector('meta[property="og:url"]').content; var technical_url = parser.href.replace(parser.protocol +'//'+ parser.hostname,''); return technical_url } function getEnvRelease(){ var urlEnv = window.location.href; if(urlEnv.indexOf("sg.fr") > -1){ return "sg"; }else{ return "societe-generale"; } } function tms_trackEvent(el, event, type_track, prefix_track, trackLabel) { let track_Label = prefix_track + trackLabel; if (type_track == "P") { // Page_name tracking if (tc_vars.page_name) //tms_PageName track_Label = tc_vars.page_name + "::" + track_Label; } bddfTms.trackEvent(el, event, {event_name:track_Label}); } const empty = ""; //const version = "V3"; var tc_vars = { "page_section": setValue(empty, ""), "page_category_1": "recherche", "page_category_2": "foire-aux-questions", "page_category_3": "", "page_name": "accueil", "page_type": setValue(empty, "assistance-ecran"), "page_noload": false, "no_load": false, "product_category_1": setValue(empty, ""), "product_category_2": setValue(empty, ""), "product_category_3": setValue(empty, ""), "product_category_4": setValue(empty, ""), "product_category_5": setValue(empty, ""), "product_name_trade": setValue(empty, ""), "product_target": setValue(empty, ""), "env_channel": setValue("website", ""), "env_market": setValue("particuliers", ""), "env_work": "production", "user_is_identified": false, "user_is_supervisor" : false, "env_is_private": setValueBoolean(false, ""), "page_technical_url": getTechnicalUrl(), "user_bank":setValue(empty, ""), "env_domain":getEnvRelease() }; addAdditionalParams(tc_vars); var xiti_xtn2 = "recherche"; var xtn2 = "recherche"; var sasInf = document.getElementById('sas_user_info'); if (sasInf) { var sasHtml = sasInf.innerHTML; try { var sasJs = JSON.parse(sasHtml.trim()); if (sasJs && sasJs.IdStat && sasJs["user-info-firstname"] && sasJs["user-info-lastname"]) { tc_vars["user_id"] = sasJs.IdStat; tc_vars["user_is_logged"] = true; } else { tc_vars["user_is_logged"] = false; } if(sasJs && sasJs["user-info-sup"]==="true" ){ tc_vars["user_is_supervisor"] = true; }else{ tc_vars["user_is_supervisor"] = false; } } catch (e) { tc_vars["user_is_logged"] = false; } } else { tc_vars["user_is_logged"] = false; } </script> <script type="text/javascript"> if (typeof userSegments === "undefined") { var userSegments = []; } if (typeof userSegmentNames === "undefined") { var userSegmentNames = []; } userSegments.push("S--1470891196-0000000000000000000000RCRD"); userSegments.push("S-1291998658-00000000000000000000000RCRD"); userSegments.push("S-1609544352-00000000000000000000000RCRD"); userSegmentNames.push("0"); userSegmentNames.push("Desktop"); userSegmentNames.push("Clients_Generiques"); </script> <script charset="UTF-8" src="/static/dcw-assets/1.7-20241202-1627/js/pri/init-configs.js"></script> <script charset="UTF-8" src="/static/dcw-assets/1.7-20241202-1627/js/dca_portail_global.js"></script> <script charset="UTF-8" src="/icd/static/dcaweb-front/public/public-dca.js"></script> <script charset="UTF-8" src="/static/dcw-assets/1.7-20241202-1627/js/pri/vendor.min.js"></script> <script charset="UTF-8" src="/swm/resources/gda/js/gda.public.js"></script> <script charset="UTF-8" src="/icd/static/interact-front/public/interact-lanceur.js"></script> <script charset="UTF-8" src="/static/dcw-assets/1.7-20241202-1627/js/pri/index.min.js"></script> <script charset="UTF-8" src="/icd/static/bddf-tms-tagcommander/public/public-tms.js"></script> <link href="/static/dcw-assets/1.7-20241202-1627/css/pri/index.min.css" rel="stylesheet" type="text/css" /> <link href="/staticfiles/Resources/stylesheets/spec56_btn_gsm_all_gcd_20240820151115.min.css" rel="stylesheet" type="text/css" /> <link href="/static/dcw-assets/1.7-20241202-1627/css/print.min.css" rel="stylesheet" type="text/css" media="print"/> <script charset="UTF-8" src="/staticfiles/Resources/js/ABTesting/PRI/main/head-section-async_testing-main_17332236370000.js" async/></script><script type="text/javascript"> // Duration in milliseconds to wait while the Kameleoon application file is loaded var kameleoonLoadingTimeout = 1000; window.kameleoonQueue = window.kameleoonQueue || []; window.kameleoonStartLoadTime = new Date().getTime(); if (! document.getElementById("kameleoonLoadingStyleSheet") && ! window.kameleoonDisplayPageTimeOut) { var kameleoonS = document.getElementsByTagName("script")[0]; var kameleoonCc = "* { visibility: hidden !important; background-image: none !important; }"; var kameleoonStn = document.createElement("style"); kameleoonStn.type = "text/css"; kameleoonStn.id = "kameleoonLoadingStyleSheet"; if (kameleoonStn.styleSheet) { kameleoonStn.styleSheet.cssText = kameleoonCc; } else { kameleoonStn.appendChild(document.createTextNode(kameleoonCc)); } kameleoonS.parentNode.insertBefore(kameleoonStn, kameleoonS); window.kameleoonDisplayPage = function(fromEngine) { if (!fromEngine) { window.kameleoonTimeout = true; } if (kameleoonStn.parentNode) { kameleoonStn.parentNode.removeChild(kameleoonStn); } }; window.kameleoonDisplayPageTimeOut = window.setTimeout(window.kameleoonDisplayPage, kameleoonLoadingTimeout); } (function () { window.kameleoonQueue = window.kameleoonQueue || []; kameleoonQueue.push(['Data.setCustomData', 'user_is_logged', tc_vars.user_is_logged]); kameleoonQueue.push(['Data.setCustomData', 'user_is_identified', tc_vars.user_is_identified]); kameleoonQueue.push(['Data.setCustomData', 'env_channel', tc_vars.env_channel]); kameleoonQueue.push(['Data.setCustomData', 'env_market', tc_vars.env_market]); kameleoonQueue.push(['Data.setCustomData', 'env_work', tc_vars.env_work]); kameleoonQueue.push(['Data.setCustomData', 'env_is_private', tc_vars.env_is_private]); var pageName = []; var pageCategory1 = tc_vars.page_category_1; var pageCategory2 = tc_vars.page_category_2; var pageCategory3 = tc_vars.page_category_3; if (pageCategory1) pageName.push(pageCategory1); if (pageCategory2) pageName.push(pageCategory2); if (pageCategory3) pageName.push(pageCategory3); pageName.push(tc_vars.page_name); kameleoonQueue.push(['Data.setCustomData', 'page_name', pageName.join("::")]); kameleoonQueue.push(['Data.setCustomData', 'page_type', tc_vars.page_type]); })(); </script> <!-- URL: https://particuliers.sg.fr/restcontent/theme/38250744cf88e810VgnVCM100000fb28fc34RCRD --> <!-- REQUEST PROFILE: , REQUEST SAS AUTH_LEVEL: 0 --> <!-- channelId: 6f643730fa01d610VgnVCM100000da4658c0RCRD, templateID: 38250744cf88e810VgnVCM100000fb28fc34RCRD, isRenderPageFeatures: true, FURL_NAME: /pub/faq/theme, FURL_ID: f6b43730fa01d610VgnVCM100000da4658c0RCRD --> </head> <body> <button class="dcw_skip" onclick="scrollToElement('go-navigation');">Aller au menu principal</button> <button class="dcw_skip" onclick="scrollToElement('go-content');">Aller au contenu</button> <header role="banner" class="rsp_header header-deco js-header-lhs-no-auth"> <nav class="rsp_nav rsp_nav--above" style="z-index: 11;"> <ul class="rsp_nav__list"> <li class="dcw_dropdown dcw_dropdown_button js-dropdown-light"> <button class="rsp_dropdown rsp_btn--toggle js-dropdown_btn" aria-label="Ouvrir la liste des autres sites SG" aria-expanded="false" type="button" data-bs-toggle="dropdown" aria-controls="id_menu_deroulant_metiers"> Particuliers <svg aria-hidden='true' focusable='false' class='dcw_dropdown_icon_arrow' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#arrow-dropdown'></use></svg> </button> <ul class="dcw_dropdown_list toggle_content dcw_hidden" id="id_menu_deroulant_metiers"> <li class="rsp_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://www.privatebanking.societegenerale.com/fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"banque-privee"})><span>Banque Priv茅e</span></a> </li> <li class="rsp_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="/bfm" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"agents-du-secteur-public"})><span>Agents du secteur public</span></a> </li> <li class="rsp_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://professionnels.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"professionnels"})><span>Professionnels</span></a> </li> <li class="rsp_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://associations.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"associations"})><span>Associations</span></a> </li> <li class="rsp_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://entreprises.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"entreprises"})><span>Entreprises</span></a> </li> <li class="rsp_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://economiepublique.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"economie-publique"})><span>脡conomie publique</span></a> </li> <li class="rsp_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://banque.sg.fr" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"decouvrir-sg"})><span>D茅couvrir SG</span></a> </li> </ul> </li><li class="dcw_dropdown dcw_dropdown_button js-dropdown-light"> <button class="rsp_dropdown rsp_btn--toggle rsp_dropdown_second js-dropdown_btn" aria-label="Ouvrir la liste des r茅gions SG" aria-expanded="false" type="button" data-bs-toggle="dropdown" aria-controls="id_menu_deroulant_regions">Nos r茅gions <svg aria-hidden='true' focusable='false' class='dcw_dropdown_icon_arrow' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#arrow-dropdown'></use></svg> </button> <ul class="dcw_dropdown_list dcw_dropdown_list_column toggle_content dcw_hidden" id="id_menu_deroulant_regions"> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-credit-du-nord">SG Cr茅dit du Nord</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-grand-est">SG Grand Est</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-laydernier">SG Laydernier</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-auvergne">SG Auvergne Rh么ne Alpes</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-smc">SG SMC</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-societe-generale-corse">SG Soci茅t茅 G茅n茅rale (Corse)</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-courtois">SG Courtois</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-sud-ouest">SG Sud Ouest</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-tarneaud">SG Tarneaud</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-grand-ouest">SG Grand Ouest</a> </li> <li class="rsp_dropdown_item"> <a data-tms-container-label="footer-other-links-sg" class="dcw_dropdown_link js-dropdown_link" href="/sg-societe-generale">SG Soci茅t茅 G茅n茅rale (脦le-de-France)</a> </li> </ul> </li> <li class="rsp_nav__item rsp_nav__item--push-right" data-channelid=""> <a href="https://agences.sg.fr/banque-assurance/" class="rsp_nav__link" data-element-label="agences"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"agences"})><svg aria-hidden='true' focusable='false' width='18' height='18'><use xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#lhs-localisation'></use></svg><span>Agences</span></a> </li> <li class="rsp_nav__item" data-channelid="fa83c5ca6a7e3710VgnVCM10000057f440c0RCRD"> <a href="/aides-contact-public/contacter-conseiller" class="rsp_nav__link" data-element-label="aide-et-contacts"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"aide-et-contacts"})><svg aria-hidden='true' focusable='false' width='18' height='18'><use xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#lhs-urgence'></use></svg><span>Aide et contacts</span></a> </li> <li class="rsp_nav__item" data-channelid="ac73bc9bdd204610VgnVCM1000000ae1c6c0RCRD"> <a href="/securite" class="rsp_nav__link" data-element-label="securite"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"securite"})><svg aria-hidden='true' focusable='false' width='18' height='18'><use xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#fonc-moyens-securite'></use></svg><span>S茅curit茅</span></a> </li> </ul> </nav> <div class="rsp_header__wrapper-nav"> <button class="rsp_btn rsp_btn--burger js-header-burger" aria-controls="menuMobile" aria-expanded="false" type="button" aria-label="Menu de navigation"> <svg aria-hidden='true' focusable='false' class='picto-menu v-align-middle' viewBox="0 0 24 26" height="26" width="24"><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#lhs-burger-menu'></use></svg> <svg aria-hidden='true' focusable='false' class='picto-close v-align-middle' viewBox="0 0 20 20" height="20" width="20"><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#lhs-burger-close'></use></svg> </button> <a href="/" class="rsp_header__logo-mob" title="SG - Aller 脿 l'accueil" onclick="bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::logo-particuliers'})"> <svg role="img" aria-label="Logo SG - C'est vous l'avenir" focusable="false" height="48" width="197" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" viewBox="0 0 140.2 34.1" style="enable-background:new 0 0 140.2 34.1; xml:space="preserve"> <style type="text/css"> .st0{fill:none;} .st1{fill:#E60028;} .st2{fill:#FFFFFF;} </style> <g> <path d="M73,12.1c0-2.2,1.7-3.7,4-3.7c1.3,0,2.4,0.5,3.1,1.4l-1.3,1.2c-0.5-0.5-1-0.8-1.7-0.8c-1.2,0-2,0.8-2,2.1 c0,1.2,0.8,2.1,2,2.1c0.7,0,1.2-0.3,1.7-0.8l1.3,1.2c-0.7,0.9-1.8,1.4-3.1,1.4C74.7,15.9,73,14.3,73,12.1z"></path> <path d="M82.9,9.1c0,0.3,0,0.5-0.3,1.2l-0.7,1.5h-1.2l0.5-1.7c-0.4-0.2-0.6-0.5-0.6-1C80.5,8.4,81,8,81.7,8 C82.4,8,82.9,8.4,82.9,9.1z"></path> <path d="M89.6,14.1v1.6h-5.8V8.5h5.7v1.6h-3.6v1.2h3.2v1.5h-3.2v1.3H89.6z"></path> <path d="M90.2,15.1l0.7-1.5c0.6,0.4,1.5,0.7,2.4,0.7c0.8,0,1.2-0.2,1.2-0.6c0-1.1-4.1-0.3-4.1-3c0-1.3,1.1-2.3,3.2-2.3 c0.9,0,1.9,0.2,2.6,0.6l-0.6,1.5c-0.7-0.4-1.4-0.6-2-0.6c-0.9,0-1.2,0.3-1.2,0.6c0,1.1,4.1,0.3,4.1,2.9c0,1.3-1.1,2.3-3.2,2.3 C92.1,15.9,90.9,15.5,90.2,15.1z"></path> <path d="M99.1,10.1h-2.2V8.5h6.5v1.6h-2.2v5.6h-2V10.1z"></path> <path d="M114.6,8.5l-3.1,7.2h-2l-3.1-7.2h2.2l2,4.7l2-4.7H114.6z"></path> <path d="M114.3,12.1c0-2.2,1.7-3.7,4-3.7c2.3,0,4,1.6,4,3.7s-1.7,3.7-4,3.7C116,15.9,114.3,14.3,114.3,12.1z M120.3,12.1 c0-1.2-0.9-2.1-1.9-2.1c-1.1,0-1.9,0.8-1.9,2.1s0.9,2.1,1.9,2.1C119.4,14.2,120.3,13.4,120.3,12.1z"></path> <path d="M123.5,12.5v-4h2v3.9c0,1.2,0.5,1.7,1.4,1.7c0.8,0,1.4-0.5,1.4-1.7V8.5h2v4c0,2.2-1.3,3.4-3.4,3.4 C124.8,15.9,123.5,14.7,123.5,12.5z"></path> <path d="M131.1,15.1l0.7-1.5c0.6,0.4,1.5,0.7,2.4,0.7c0.8,0,1.2-0.2,1.2-0.6c0-1.1-4.1-0.3-4.1-3c0-1.3,1.1-2.3,3.2-2.3 c0.9,0,1.9,0.2,2.6,0.6l-0.6,1.5c-0.7-0.4-1.4-0.6-2-0.6c-0.9,0-1.2,0.3-1.2,0.6c0,1.1,4.1,0.3,4.1,2.9c0,1.3-1.1,2.3-3.2,2.3 C133,15.9,131.8,15.5,131.1,15.1z"></path> <path d="M73.3,18.5h2v5.6h3.4v1.6h-5.5V18.5z"></path> <path d="M80.7,19.2c0,0.3,0,0.5-0.3,1.2l-0.7,1.5h-1.2l0.5-1.7c-0.4-0.2-0.6-0.5-0.6-1c0-0.7,0.5-1.2,1.2-1.2 C80.2,18,80.7,18.5,80.7,19.2z"></path> <path d="M85.9,24.4h-3l-0.6,1.4h-2.1l3.2-7.2h2l3.2,7.2h-2.1L85.9,24.4z M85.3,22.9l-0.9-2.3l-0.9,2.3H85.3z"></path> <path d="M95.2,18.5l-3.1,7.2h-2L87,18.5h2.2l2,4.7l2-4.7H95.2z"></path> <path d="M101.7,24.2v1.6h-5.8v-7.2h5.7v1.6H98v1.2h3.2v1.5H98v1.3H101.7z"></path> <path d="M109.7,18.5v7.2H108l-3.2-3.8v3.8h-2v-7.2h1.7l3.2,3.8v-3.8H109.7z"></path> <path d="M111.1,18.5h2v7.2h-2V18.5z"></path> <path d="M117.6,23.8h-1.1v1.9h-2v-7.2h3.3c2,0,3.2,1,3.2,2.7c0,1.1-0.5,1.8-1.4,2.3l1.6,2.3H119L117.6,23.8z M117.7,20.2h-1.1v2.1 h1.1c0.8,0,1.3-0.4,1.3-1.1C118.9,20.5,118.5,20.2,117.7,20.2z"></path> </g> <g> <path d="M9.1,15.6l1.3,0.3c3.2,0.7,4.6,2.1,4.6,4.6c0,3.1-2.3,4.8-6.6,4.8H2.8v-3.3c1.9,0.4,3.8,0.6,5.5,0.6c2.5,0,3.7-0.7,3.7-1.9 c0-1.3-0.6-1.7-3.4-2.3l-1.3-0.3c-3.2-0.6-4.6-2.1-4.6-4.6C2.7,10.6,5,8.9,9,8.9h5.1v3.3c-1.8-0.4-3.3-0.6-4.9-0.6 c-2.2,0-3.5,0.7-3.5,1.9C5.7,14.7,6.4,15.1,9.1,15.6z M31.3,17.1v8.2H26c-6,0-9.4-3-9.4-8.2c0-5.2,3.5-8.2,9.4-8.2h4.1v3.2 c-1.4-0.3-2.9-0.5-4.2-0.5c-3.8,0-6.1,2-6.1,5.5c0,3.4,2.3,5.4,6.1,5.4h2.5l0-5.4H31.3z"></path> </g> <rect x="38.2" y="3" class="st1" width="28.3" height="12.8"></rect> <rect x="38.2" y="18.5" width="28.3" height="12.8"></rect> <rect x="38.2" y="15.7" class="st2" width="28.3" height="2.8"></rect> </svg> </a> <a href="/" class="rsp_header__logo-desktop ml-m" title="SG - Aller 脿 l'accueil" onclick="bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::logo-particuliers'})"> <svg role="img" aria-label="Logo SG - C'est vous l'avenir" focusable="false" height="50" width="205" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" viewBox="0 0 140.2 34.1" style="enable-background:new 0 0 140.2 34.1;" xml:space="preserve"> <style type="text/css"> .st0{fill:none;} .st1{fill:#E60028;} .st2{fill:#FFFFFF;} </style> <g> <path d="M73,12.1c0-2.2,1.7-3.7,4-3.7c1.3,0,2.4,0.5,3.1,1.4l-1.3,1.2c-0.5-0.5-1-0.8-1.7-0.8c-1.2,0-2,0.8-2,2.1 c0,1.2,0.8,2.1,2,2.1c0.7,0,1.2-0.3,1.7-0.8l1.3,1.2c-0.7,0.9-1.8,1.4-3.1,1.4C74.7,15.9,73,14.3,73,12.1z"></path> <path d="M82.9,9.1c0,0.3,0,0.5-0.3,1.2l-0.7,1.5h-1.2l0.5-1.7c-0.4-0.2-0.6-0.5-0.6-1C80.5,8.4,81,8,81.7,8 C82.4,8,82.9,8.4,82.9,9.1z"></path> <path d="M89.6,14.1v1.6h-5.8V8.5h5.7v1.6h-3.6v1.2h3.2v1.5h-3.2v1.3H89.6z"></path> <path d="M90.2,15.1l0.7-1.5c0.6,0.4,1.5,0.7,2.4,0.7c0.8,0,1.2-0.2,1.2-0.6c0-1.1-4.1-0.3-4.1-3c0-1.3,1.1-2.3,3.2-2.3 c0.9,0,1.9,0.2,2.6,0.6l-0.6,1.5c-0.7-0.4-1.4-0.6-2-0.6c-0.9,0-1.2,0.3-1.2,0.6c0,1.1,4.1,0.3,4.1,2.9c0,1.3-1.1,2.3-3.2,2.3 C92.1,15.9,90.9,15.5,90.2,15.1z"></path> <path d="M99.1,10.1h-2.2V8.5h6.5v1.6h-2.2v5.6h-2V10.1z"></path> <path d="M114.6,8.5l-3.1,7.2h-2l-3.1-7.2h2.2l2,4.7l2-4.7H114.6z"></path> <path d="M114.3,12.1c0-2.2,1.7-3.7,4-3.7c2.3,0,4,1.6,4,3.7s-1.7,3.7-4,3.7C116,15.9,114.3,14.3,114.3,12.1z M120.3,12.1 c0-1.2-0.9-2.1-1.9-2.1c-1.1,0-1.9,0.8-1.9,2.1s0.9,2.1,1.9,2.1C119.4,14.2,120.3,13.4,120.3,12.1z"></path> <path d="M123.5,12.5v-4h2v3.9c0,1.2,0.5,1.7,1.4,1.7c0.8,0,1.4-0.5,1.4-1.7V8.5h2v4c0,2.2-1.3,3.4-3.4,3.4 C124.8,15.9,123.5,14.7,123.5,12.5z"></path> <path d="M131.1,15.1l0.7-1.5c0.6,0.4,1.5,0.7,2.4,0.7c0.8,0,1.2-0.2,1.2-0.6c0-1.1-4.1-0.3-4.1-3c0-1.3,1.1-2.3,3.2-2.3 c0.9,0,1.9,0.2,2.6,0.6l-0.6,1.5c-0.7-0.4-1.4-0.6-2-0.6c-0.9,0-1.2,0.3-1.2,0.6c0,1.1,4.1,0.3,4.1,2.9c0,1.3-1.1,2.3-3.2,2.3 C133,15.9,131.8,15.5,131.1,15.1z"></path> <path d="M73.3,18.5h2v5.6h3.4v1.6h-5.5V18.5z"></path> <path d="M80.7,19.2c0,0.3,0,0.5-0.3,1.2l-0.7,1.5h-1.2l0.5-1.7c-0.4-0.2-0.6-0.5-0.6-1c0-0.7,0.5-1.2,1.2-1.2 C80.2,18,80.7,18.5,80.7,19.2z"></path> <path d="M85.9,24.4h-3l-0.6,1.4h-2.1l3.2-7.2h2l3.2,7.2h-2.1L85.9,24.4z M85.3,22.9l-0.9-2.3l-0.9,2.3H85.3z"></path> <path d="M95.2,18.5l-3.1,7.2h-2L87,18.5h2.2l2,4.7l2-4.7H95.2z"></path> <path d="M101.7,24.2v1.6h-5.8v-7.2h5.7v1.6H98v1.2h3.2v1.5H98v1.3H101.7z"></path> <path d="M109.7,18.5v7.2H108l-3.2-3.8v3.8h-2v-7.2h1.7l3.2,3.8v-3.8H109.7z"></path> <path d="M111.1,18.5h2v7.2h-2V18.5z"></path> <path d="M117.6,23.8h-1.1v1.9h-2v-7.2h3.3c2,0,3.2,1,3.2,2.7c0,1.1-0.5,1.8-1.4,2.3l1.6,2.3H119L117.6,23.8z M117.7,20.2h-1.1v2.1 h1.1c0.8,0,1.3-0.4,1.3-1.1C118.9,20.5,118.5,20.2,117.7,20.2z"></path> </g> <g> <path d="M9.1,15.6l1.3,0.3c3.2,0.7,4.6,2.1,4.6,4.6c0,3.1-2.3,4.8-6.6,4.8H2.8v-3.3c1.9,0.4,3.8,0.6,5.5,0.6c2.5,0,3.7-0.7,3.7-1.9 c0-1.3-0.6-1.7-3.4-2.3l-1.3-0.3c-3.2-0.6-4.6-2.1-4.6-4.6C2.7,10.6,5,8.9,9,8.9h5.1v3.3c-1.8-0.4-3.3-0.6-4.9-0.6 c-2.2,0-3.5,0.7-3.5,1.9C5.7,14.7,6.4,15.1,9.1,15.6z M31.3,17.1v8.2H26c-6,0-9.4-3-9.4-8.2c0-5.2,3.5-8.2,9.4-8.2h4.1v3.2 c-1.4-0.3-2.9-0.5-4.2-0.5c-3.8,0-6.1,2-6.1,5.5c0,3.4,2.3,5.4,6.1,5.4h2.5l0-5.4H31.3z"></path> </g> <rect x="38.2" y="3" class="st1" width="28.3" height="12.8"></rect> <rect x="38.2" y="18.5" width="28.3" height="12.8"></rect> <rect x="38.2" y="15.7" class="st2" width="28.3" height="2.8"></rect> </svg> </a> <nav class="rsp_nav" role="navigation" aria-label="navigation principale"> <a id="go-navigation" tabindex="-1"></a> <ul class="rsp_nav__list js-nav-desktop"> <li class="rsp_nav__item js-mainnav-link ml-auto" data-channelid="6a29885f3a7df610VgnVCM10000057f440c0RCRD"> <a href="/ouvrir-compte-bancaire-en-ligne" class="rsp_nav__link rsp_nav__link--first-level" data-element-label="ouvrir-un-compte"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"ouvrir-un-compte"})>Ouvrir un compte</a> </li> <li class="rsp_nav__item js-mainnav-link" data-channelid="fa2d885f3a7df610VgnVCM10000057f440c0RCRD"> <a href="/emprunter" class="rsp_nav__link rsp_nav__link--first-level" data-element-label="emprunter"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"emprunter"})>Emprunter</a> </li> <li class="rsp_nav__item js-mainnav-link" data-channelid="5fad885f3a7df610VgnVCM10000057f440c0RCRD"> <a href="/epargner-placer-son-argent" class="rsp_nav__link rsp_nav__link--first-level" data-element-label="epargner"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"epargner"})>脡pargner</a> </li> <li class="rsp_nav__item js-mainnav-link" data-channelid="5d9d885f3a7df610VgnVCM10000057f440c0RCRD"> <a href="/assurances" class="rsp_nav__link rsp_nav__link--first-level" data-element-label="assurer"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"assurer"})>Assurer</a> </li> <li class="rsp_nav__item js-mainnav-link" data-channelid="6085de457c68e610VgnVCM1000000ae1c6c0RCRD"> <a href="/nos-conseils" class="rsp_nav__link rsp_nav__link--first-level" data-element-label="nos-conseils"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"nos-conseils"})>Nos conseils</a> </li> <script id="hidden-autocompletion-file" type="text/x-custom-template"> /staticfiles/Configurations/Search/search_keywords_list_20221103145412.json </script> <li class="rsp_nav__item ml-auto mr-m js-nav-search"> <button class="rsp_btn bd-l_before js-search-menu" aria-controls="searchBox" onclick="bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::recherche'})"> <svg aria-hidden='true' focusable='false' style='color:#333' viewBox="0 0 24 24" height="24" width="24" aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#search'></use></svg> <span class="rsp_btn__legend">Recherche</span> </button> </li></ul> </nav> <!-- 2606 --> <a class="rsp_link rsp_link--picto-only ml-auto mr-m" id="login-box-disconnected-unauth-connect" href="/icd/cbo/index-authsec.html"; onclick="bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::espace-client'})" > <svg class='picto-mob' width="48" height="48" viewBox="0 0 48 48" aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#lhs-fonc-cadenas-mob'></use></svg><svg class='picto-desktop v-align-middle mr-s' width="24" height="24" viewBox="0 0 24 24" aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#lhs-fonc-cadenas'></use></svg> <span class="rsp_link__label">Espace client</span> </a> <aside class="rsp_menu-mob js-burger-content"> <nav class="rsp_nav js-nav-mobile"> <ul class="rsp_nav__list"> <li class="rsp_nav__item rsp_nav__item--search js-nav-search"> <form role="search" class="rsp_search-box" action="/resultats-recherche" method="get" data-clientside-id="setSecureSearchResults" data-clientside-segments="S--1651821497-0000000000000000000000RCRD"> <label for="search-mob" class="dcw_visually-hidden">Recherche</label> <input id="search-mob" type="search" class="rsp_nav__search js-main-search_field-mobile" onclick="bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::recherche'})"> <button type="submit" aria-label="Lancer la recherche" class="dcw_visually-hidden">Ok</button> </form> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link rsp_nav__link--first-level" href="/ouvrir-compte-bancaire-en-ligne" data-element-label="ouvrir-un-compte"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"ouvrir-un-compte"})> Ouvrir un compte </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link rsp_nav__link--first-level" href="/emprunter" data-element-label="emprunter"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"emprunter"})> Emprunter </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link rsp_nav__link--first-level" href="/epargner-placer-son-argent" data-element-label="epargner"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"epargner"})> 脡pargner </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link rsp_nav__link--first-level" href="/assurances" data-element-label="assurer"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"assurer"})> Assurer </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link rsp_nav__link--first-level" href="/nos-conseils" data-element-label="nos-conseils"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"nos-conseils"})> Nos Conseils </a> </li> <li class="rsp_nav__item rsp_nav__item--emergency"> <button class="rsp_btn rsp_btn--emergency rsp_dropdown js-nav-mobile-first-lvl-btn" aria-expanded="false" aria-controls="sub-list-otherSite_metiers"> Particuliers <svg aria-hidden="true" focusable="false" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path fill="currentColor" fill-rule="evenodd" d="M19.618 7L21 8.331 12 17 3 8.331 4.382 7 12 14.337z" /> </svg> </button> <ul id="sub-list-otherSite_metiers" class="rsp_nav__list js-nav-mobile-second-lvl-container"> <!-- ADD FIRST in is-active --> <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="https://www.privatebanking.societegenerale.com/fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"banque-privee"})><span>Banque Priv茅e</span></a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="/bfm" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"agents-du-secteur-public"})><span>Agents du secteur public</span></a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="https://professionnels.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"professionnels"})><span>Professionnels</span></a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="https://entreprises.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"entreprises"})><span>Entreprises</span></a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="https://associations.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"associations"})><span>Associations</span></a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="https://economiepublique.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"economie-publique"})><span>脡conomie publique</span></a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="https://banque.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"decouvrir-sg"})><span>D茅couvrir SG</span></a> </li> </ul> </li><li class="rsp_nav__item rsp_nav__item--emergency"> <button class="rsp_btn rsp_btn--emergency js-nav-mobile-first-lvl-btn" aria-expanded="false" aria-controls="sub-list-otherSite_regions"> Nos r茅gions <svg aria-hidden="true" focusable="false" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path fill="currentColor" fill-rule="evenodd" d="M19.618 7L21 8.331 12 17 3 8.331 4.382 7 12 14.337z" /> </svg> </button> <ul id="sub-list-otherSite_regions" class="rsp_nav__list js-nav-mobile-second-lvl-container"> <!-- ADD FIRST in is-active --> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-credit-du-nord">SG Cr茅dit du Nord</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-grand-est">SG Grand Est</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-laydernier">SG Laydernier</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-auvergne">SG Auvergne Rh么ne Alpes</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-smc">SG SMC</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-societe-generale-corse">SG Soci茅t茅 G茅n茅rale (Corse)</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-courtois">SG Courtois</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-sud-ouest">SG Sud Ouest</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-tarneaud">SG Tarneaud</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-grand-ouest">SG Grand Ouest</a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a data-tms-container-label="header-mobile-other-links-sg" class="rsp_nav__link rsp_nav__link--sub-level" href="/sg-societe-generale">SG Soci茅t茅 G茅n茅rale (脦le-de-France)</a> </li> </ul> </li> <li class="rsp_nav__item rsp_nav__item--emergency"> <a class="rsp_nav__link" href="https://particuliers.sg.fr/securite/" data-element-label="securite"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"securite"})><svg aria-hidden='true' focusable='false' width='18' height='18'><use xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#fonc-moyens-securite'></use></svg><span>S茅curit茅</span></a> </li> <li class="rsp_nav__item rsp_nav__item--emergency"> <a class="rsp_nav__link" href="/aides-contact-public/contacter-conseiller" data-element-label="aide-et-contacts"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"aide-et-contacts"})><svg aria-hidden='true' focusable='false' width='18' height='18'><use xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#lhs-urgence'></use></svg><span>Aide et contacts</span></a> </li> <li class="rsp_nav__item rsp_nav__item--emergency"> <a class="rsp_nav__link" href="https://agences.sg.fr/banque-assurance/" data-element-label="agences"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"agences"})><svg aria-hidden='true' focusable='false' width='18' height='18'><use xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#lhs-localisation'></use></svg><span>Agences</span></a> </li> </ul> </nav> </aside> </div> <div id="searchBox" class="rsp_search-box__wrapper js-search-wrapper"> <form role="search" class="rsp_search-box" action="/resultats-recherche" method="get" data-clientside-id="setSecureSearchResults" data-clientside-segments="S--1651821497-0000000000000000000000RCRD"> <label for="inputSearch" class="rsp_search-box__label">Rechercher :</label> <div class="rsp_search-box__content-list js-input-menu"> <input id="inputSearch" type="search" class="rsp_search-box__input js-main-search_field" autocomplete="off" aria-autocomplete="list" role="combobox"> <button type="reset" class="rsp_btn rsp_search-box__main-search-erase js-main-search_erase2 dcw_hidden" aria-label="R茅initialiser le champs de recherche"> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32" fill="none" aria-hidden="true" focusable="false"> <rect opacity="0.01" width="32" height="32" fill="white"></rect> <path fill-rule="evenodd" clip-rule="evenodd" d="M24.8118 5.33301L26.6668 7.18808L17.8548 15.9997L26.6668 24.8113L24.8118 26.6663L16.0002 17.8543L7.18857 26.6663L5.3335 24.8113L14.1455 15.9997L5.3335 7.18808L7.18857 5.33301L16.0002 14.145L24.8118 5.33301Z" fill="#ffffff"></path> </svg> </button> <button class="rsp_btn v-align-middle js-search-form-btn" title="Lancer la recherche"> <svg focusable="false" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path fill="currentColor" fill-rule="evenodd" d="M13.775 15.896a7 7 0 1 1 2.121-2.121L21.121 19 19 21.121l-5.225-5.225zM10 15a5 5 0 1 0 0-10 5 5 0 0 0 0 10z"></path> </svg> </button> <ul role="listbox" class="rsp_search-box__list js-main-search_list"></ul> </div> </form> </div> <input id="breadcrumb-channel-ids" type="hidden" value="6f643730fa01d610VgnVCM100000da4658c0RCRD,25d136f55ccb9510VgnVCM100000050013acRCRD"> <script> function scrollToElement(elementId){ let element = document.getElementById(elementId); element.scrollIntoView(); element.focus(); } </script> </header><div> <nav class="dcw_breadcrumb" aria-label="Fil d'ariane" role="navigation">Vous 锚tes ici : <ul class="dcw_breadcrumb_list"> <li class="dcw_breadcrumb_item"> <a href="/" data-tms-element-label="home" data-tms-click-type="N" data-tms-container-label="fil-d-ariane-desktop">Accueil </a> </li> <li class="dcw_breadcrumb_item is-active" aria-current="page"> <svg aria-hidden='true' focusable='false' class='dcw_breadcrumb_double-arrow' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#double-arrow'></use></svg> FAQ </li> </ul> </nav><section class="dcw_gb_wrapper ugds_serviciel" id=""> <!-- URL: https://particuliers.sg.fr/restcontent/regions/6f643730fa01d610VgnVCM100000da4658c0RCRD --> <!-- REQUEST PROFILE: , REQUEST SAS AUTH_LEVEL: 0 --> <!-- channelId: 6f643730fa01d610VgnVCM100000da4658c0RCRD, regionNames: header-disconnected,breadcrumb-desktop, FURL_NAME: /pub/faq/header, FURL_ID: 6b943730fa01d610VgnVCM100000da4658c0RCRD --> <div id="awt--root-element" class="awt--root-element"> <div id="sdcWrapper" class="sdcWrapper"></div><script> (function () { 'use strict'; function loadScriptAsync(src, callback) { var scriptElement = document.createElement('script'); scriptElement.type = 'text/javascript'; scriptElement.src = src; if (scriptElement.addEventListener) { // IE9+, Chrome, Firefox scriptElement.addEventListener("load", callback, false); } else if (scriptElement.readyState) { // IE8 scriptElement.onreadystatechange = function () { if (this.readyState === "loaded" || this.readyState === "complete") { callback.apply(this, arguments); } }; } // fire the loading var head = document.getElementsByTagName('head')[0]; head.appendChild(scriptElement); } function loadBundleAndExecuteCallback() { loadScriptAsync("/icd/static/faq-front-js/3.4.1/awtFAQBuilder.js", function () { window.awtFAQBuilder = window.awtFAQBuilder || {}; window.awtFAQBuilder.defaultConfiguration = { awtResourcesUrlPrefix: "/icd/static/pch-front-js/3.4.1", awtBffUrlPrefix: "/icd/pch", awtSilentRoutes: false, context: { marche: "PRI", enseigne: "BDDF", banque: "bddf", media: "site-web", }, isSupervisorMode: false, }; var options = { container: document.getElementById('sdcWrapper'), awtResourcesUrlPrefix: '/icd/static/faq-front-js/3.4.1', gdaResourcesUrlPrefix: '/swm/resources', awtFaqBffUrlPrefix: '/icd/pch', logServicesUrls: { defaut: '/icd/pch/data/pch-log-ident-public.json' }, niveauMinimalLogSurServeur: 'ERROR', niveauMinimalLogSurClient: 'WARNING', }; // Construction de l'application var awtInstance = awtFAQBuilder.build(options); awtInstance.start(); }); } setTimeout(loadBundleAndExecuteCallback, 0); })(); </script> </div> </section> </main role="main"> <nav class="dcw_breadcrumb-mobile" aria-label="Fil d'ariane"> <ul class="dcw_breadcrumb-mobile_list"> <li class="dcw_breadcrumb-mobile_item"> <a href="/" data-tms-element-label="home" data-tms-click-type="N" data-tms-container-label="fil-d-ariane-desktop">Accueil </a> <li class="dcw_breadcrumb-mobile_item is-active"> <svg aria-hidden='true' focusable='false' class='dcw_breadcrumb-mobile_corner' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#corner'></use></svg> FAQ </li> </li> </ul> </nav> <div class="dcw_msg-banner dcw_msg-banner--info dcw_msg-banner--last-connexion" id="lastConnectionBanner" style="display:none;"> <div class="dcw_msg-banner_msg-wrapper"> <svg aria-hidden='true' focusable='false' class='dcw_msg-banner_picto-info' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#info'></use></svg> <p class="dcw_msg-banner_message" id="lastConnectionMessage" role="status"> </p> <button aria-label="Fermer la notification" class="dcw_msg-banner_btn-closed" type="button"> <svg aria-hidden='true' focusable='false' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#close-2'></use></svg> </button> </div> </div><footer class="dcw_footer" role="contentinfo"> <nav class="dcw_footer-first"> <ul class="dcw_footer_container"> <li class="dcw_footer-first_item"> <a href="/formulaires" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','tous-les-formulaires')><span>Tous les formulaires</span></a> </li> <li class="dcw_footer-first_item"> <a href="/articles-actualites" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','tous-les-articles')><span>Tous les articles</span></a> </li> <li class="dcw_footer-first_item"> <a href="/simulateurs" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','tous-les-simulateurs')><span>Tous les simulateurs</span></a> </li> </ul></nav> <div class="dcw_footer-fourth"> <div class="dcw_footer_container"> <section class="dcw_footer-fourth_category"> <p>Offres Bancaires</p> <ul class="dcw_footer-fourth_item-category"> <li><a href="/ouvrir-compte-bancaire-en-ligne/moyens-paiement/toutes-nos-cartes-bancaires" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-cartes-bancaires')">Nos cartes bancaires</a></li> <li><a href="/epargner-placer-son-argent" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'epargne-et-placements')">脡pargne et placements</a></li> <li><a href="/emprunter/pret-credit-consommation" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-credits-consommation')">Nos cr茅dits 脿 la consommation</a></li> <li><a href="/epargner-placer-son-argent/nos-offres/assurance-vie" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-assurances-vie')">Nos assurances vie</a></li> <li><a href="/ouvrir-compte-bancaire-en-ligne/moyens-paiement/personnaliser-carte-bancaire" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'personnaliser-sa-carte-bancaire')">Personnaliser sa carte bancaire</a></li> </ul> </section> <section class="dcw_footer-fourth_category"> <p>Immobilier</p> <ul class="dcw_footer-fourth_item-category"> <li><a href="/emprunter/pret-credit-immobilier" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-prets-immobiliers')">Nos pr锚ts immobiliers</a></li> <li><a href="/icd/dpi/dpi-simulateur-immobilier-public.html" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'simulation-pret-immobilier')">Simulation de pr锚t immobilier</a></li> </ul> </section> <section class="dcw_footer-fourth_category"> <p>Ouvrir un compte</p> <ul class="dcw_footer-fourth_item-category"> <li><a href="/ouvrir-compte-bancaire-en-ligne" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'ouvrir-compte-en-ligne')">Ouvrir un compte en ligne</a></li> <li><a href="/nos-comptes-bancaires" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-comptes-bancaires')">Nos comptes bancaires</a></li> <li><a href="/nos-offres-bancaires" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-offres-bancaires ')">Nos offres bancaires</a></li> <li><a href="/ouvrir-compte-bancaire-en-ligne/ouverture-compte-jeunes" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'Offre-jeunes')">Offre jeunes</a></li> <li><a href="/nos-offres-bancaires/offre-sobrio" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'Offre-sobrio')">Offre Sobrio</a></li> </ul> </section> <section class="dcw_footer-fourth_category"> <p>Se prot茅ger</p> <ul class="dcw_footer-fourth_item-category"> <li><a href="/assurances/nos-offres/assurances-vehicules/assurance-auto" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-assurances-auto')">Nos assurances auto</a></li> <li><a href="/assurances/nos-offres/assurances-habitation/assurance-habitation" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-assurances-habitation')">Nos assurances habitation</a></li> <li><a href="/assurances/nos-offres/assurances-vehicules/assurance-moto-scooter" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-assurances-moto')">Nos assurances moto</a></li> <li><a href="/assurances/nos-offres/assurance-complementaire-sante-generique" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'nos-complementaires-sante')">Nos compl茅mentaires sant茅</a></li> <li><a href="https://particuliers.sg.fr/assurances/nos-offres/assurance-accidents-de-la-vie" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'Notre-assurance-accidents-de-la-vie')">Notre assurance accidents de la vie</a></li> <li><a href="https://particuliers.sg.fr/assurances/nos-offres/assurance-protection-aide-juridique" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'Notre-assurance-protection-juridique')">Notre assurance protection juridique</a></li> </ul> </section> <section class="dcw_footer-fourth_category"> <p>Conseils & Services</p> <ul class="dcw_footer-fourth_item-category"> <li><a href="/aleas-de-la-vie" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'aleas-de-la-vie')">Al茅as de la vie</a></li> <li><a href="/services-en-ligne" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'services')">Services</a></li> <li><a href="/aides-contact-public/declarer-un-deces" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-', 'declarer-un-deces')">D茅clarer un d茅c猫s</a></li> </ul> </section> </div> </div> <div class="dcw_footer-second"> <div class="dcw_footer_container"> <nav class="dcw_footer-second_nav"> <ul class="dcw_footer-second_list"> <li class="dcw_footer-second_item"> <a href="/icd/pch/faq" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','questions-frequentes')><span> <svg aria-hidden='true' focusable='false' class='dcw_footer-second_icon' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#question'></use></svg> Questions fr茅quentes </span></a> </li> <li class="dcw_footer-second_item"> <a href="https://agences.sg.fr" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','trouver-une-agence')><span> <svg aria-hidden='true' focusable='false' class='dcw_footer-second_icon' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#localisation'></use></svg> Trouver une agence </span></a> </li> <li class="dcw_footer-second_item"> <div class="dcw_dropdown js-dropdown-light"> <button class="dcw_dropdown_titre js-dropdown_btn" aria-label="Ouvrir la liste des autres sites SG" aria-expanded="false" aria-controls="select-footer" onclick="tms_trackEvent(this, 'click', 'P', 'footer::clic-sur-','autres-sites-sg')">Autres sites SG</button> <svg aria-hidden='true' focusable='false' class='dcw_dropdown_icon' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#arrow-dropdown'></use></svg> <ul class="dcw_dropdown_list toggle_content dcw_hidden" id="select-footer"> <li class="dcw_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://www.privatebanking.societegenerale.com/fr/" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','banque-privee')><span>Banque priv茅e</span></a> </li> <li class="dcw_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://professionnels.sg.fr/" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','professionnels')><span>Professionnels</span></a> </li> <li class="dcw_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://entreprises.sg.fr/" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','entreprises')><span>Entreprises</span></a> </li> <li class="dcw_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://associations.sg.fr/" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','associations')><span>Associations</span></a> </li> <li class="dcw_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://economiepublique.sg.fr/" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','economie-publique')><span>脡conomie publique</span></a> </li> <li class="dcw_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://banque.sg.fr/" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','decouvrir-sg')><span>D茅couvrir SG</span></a> </li> <li class="dcw_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://careers.societegenerale.com" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','nos-offres-d-emploi')><span>Nos offres d'emploi</span></a> </li> <li class="dcw_dropdown_item"> <a class="dcw_dropdown_link js-dropdown_link" href="https://www.societegenerale.com/fr" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','groupe-societe-generale')><span>Groupe Soci茅t茅 G茅n茅rale</span></a> </li> </ul> </div></li> </ul> </nav> <ul class="dcw_footer-second_social"> <li class="dcw_footer-second_item-social"> <a title="Suivez-nous sur Facebook" href="http://www.facebook.com/sgetvous" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','facebook')><span> <svg aria-hidden='true' focusable='false' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#facebook-2'></use></svg> </span></a> </li> <li class="dcw_footer-second_item-social"> <a title="Suivez-nous sur Instagram" href="https://www.instagram.com/sg_etvous" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','instagram')><span> <svg aria-hidden='true' focusable='false' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#instagram'></use></svg> </span></a> </li> <li class="dcw_footer-second_item-social"> <a title="Suivez-nous sur Twitter" href="https://twitter.com/sg_etvous" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','twitter')><span> <svg aria-hidden='true' focusable='false' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources/img/pictos-fonctionnels_20240424143125.svg#twitter-x'></use></svg> </span></a> </li> </ul> </div> </div> <nav class="dcw_footer-third"> <div class="dcw_footer_container"> <p><a href="https://www.societegenerale.com"><img alt="Page d'accueil - SG" class="dcw_footer-third_logo" height="30" src="/static/Resources/img/logo/logo-sg-seul.svg" width="150"></a></p> <ul class="dcw_footer-third_list"> <li class="dcw_footer-third_item"> <a href="/securite" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','securite')><span>S茅curit茅</span></a> </li> <li class="dcw_footer-third_item"> <a href="/engagements" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','nos-engagements')><span>Nos engagements</span></a> </li> <li class="dcw_footer-third_item"> <a href="/charte-cookies-sg" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','gestion-des-cookies')><span>Gestion des Cookies</span></a> </li> <li class="dcw_footer-third_item"> <a href="/engagements/gestion-donnees-personnelles-rgpd" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','donnees-personnelles')><span>Donn茅es personnelles</span></a> </li> <li class="dcw_footer-third_item"> <a href="/documentation-tarifs" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','documentation-et-tarifs')><span>Documentation et Tarifs</span></a> </li> <li class="dcw_footer-third_item"> <a href="/resiliationprestation" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','resilier-une-prestation')><span>R茅silier une prestation</span></a> </li> <li class="dcw_footer-third_item"> <a href="/contestation-reclamation" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','contestation-et-reclamation')><span>Contestation et r茅clamation</span></a> </li> <li class="dcw_footer-third_item"> <a href="/informations-mentions-legales" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','informations-legales')><span>Informations l茅gales</span></a> </li> <li class="dcw_footer-third_item"> <a href="/accessibilitenumerique" onclick=tms_trackEvent(this,'click','P','footer::clic-sur-','accessibilite-numerique')><span>Accessibilit茅 Num茅rique (partiellement conforme)</span></a> </li> </ul> </div> </nav> <div id="sticky_showContact" style="display:none;" data-value="true"></div> <div id="chatbot_activated" style="display:none;" data-value="true"></div> <div id="sticky_pageType" style="display:none;" data-value="AIDE_CONTACTS"></div> <div id="sticky_pageParcours" style="display:none;" data-value="BAQ"></div> </footer> <!-- URL: https://particuliers.sg.fr/restcontent/regions/6f643730fa01d610VgnVCM100000da4658c0RCRD --> <!-- REQUEST PROFILE: , REQUEST SAS AUTH_LEVEL: 0 --> <!-- channelId: 6f643730fa01d610VgnVCM100000da4658c0RCRD, regionNames: breadcrumb-mobile,footer-disconnected, FURL_NAME: /pub/faq/footer, FURL_ID: 23b43730fa01d610VgnVCM100000da4658c0RCRD --> </body> </html>