Soutien Mobilité : mes services et mon téléphone

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rel="" tabindex="-1" > L’Internet par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Internet </a> </li> <li class="mb-2"> <a href="/internet/choisir-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Quel forfait Internet choisir? </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Internet GIGA à 70 $ </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 100 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> <li class="mb-2"> <a href="/internet/test-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Test de vitesse </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Internet </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un relais Wi-Fi </a> </li> <li class="mb-2"> <a href="/soutien/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Internet </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nfou-giga-sp-fj-730x360-2310.webp?itok=FviXIRZk" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Internet GIGA à seulement 70 $/mois </span> <p class="small"> Pour un temps limité, profitez d’une baisse de prix sur le forfait Internet GIGA grâce à un rabais à vie de 7 $ par mois. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT100-1072x1072-2310-FR-V2.webp?itok=dH4rYN_Q" alt="Crédit 100 dollars 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant Internet de 100 $ </span> <p class="small"> Pour un temps limité, obtenez le Crédit foudroyant de 100 $ avec tout forfait Internet 500 ou GIGA, ou avec tout duo Appli Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">télé</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/television" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > La Télé par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/television/forfaits-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/appli-helix-tv" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Appli Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/sports" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Sports </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Télé 10 choix Sports à 99 $ </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 200 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/television/chaines-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Nos chaînes télé </a> </li> <li class="mb-2"> <a href="/divertissement/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits/choix-chaines" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mes chaînes </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Télé </a> </li> <li class="mb-2"> <a href="/soutien/television" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Télé </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nf-duo-fj-730x360-2410.webp?itok=Z-0mbBrh" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Télé 10 choix Sports + Internet 500 à 99 $ </span> <p class="small"> Pour une durée limitée, profitez d’un généreux rabais à vie de 35 $/mois sur le forfait Télé 10 choix Sports et Populaires + Internet 500. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT200-1027x650-2310-FR.webp?itok=gwQHrOdj" alt="Crédit 200 dollars éclair" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant de 200 $ avec les forfaits Télé </span> <p class="small"> Pour un temps limité, obtenez un crédit de 200 $ à l’abonnement à l’un de nos forfaits Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static active font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown3" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">mobilité</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown3" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path 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js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Mobile </a> </li> <li class="mb-2"> <a href="/mobilite/forfaits-cellulaire/apportez-votre-appareil" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Conservez votre appareil </a> </li> <li class="mb-2"> <a href="/mobilite/voyage" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits et options Voyage </a> </li> <li class="mb-2"> <a href="/mobilite/magasiner-budget" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre duo forfait + téléphone </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > iPhone en baisse de prix </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung/galaxy-s24" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Samsung S24 à 0 $/mois </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/mobilite/telephones-mobiles" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Téléphones mobiles </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/telephones-mobiles" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Toutes les marques </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Apple </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Samsung </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/google" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Google </a> </li> <li class="mb-2"> <a href="/mobilite/cellulaires-usages" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Téléphones reconditionnés certifiés </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column active font-weight-bold " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/changer-telephone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mon téléphone </a> </li> <li class="mb-2"> <a href="/client/residentiel/blocs/gerer.action" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un Bloc de données </a> </li> <li class="mb-2"> <a href="/mobilite/couverture-reseau-mobile" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Voir la couverture réseau </a> </li> <li class="mb-2"> <a href="/soutien/mobilite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 active " rel="dofollow" tabindex="-1" > Soutien Mobilité </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles/apple/iphone-16" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/tmo-vcom-nf-iphone16-fj-730x360-2410-fr.webp?itok=bqVI4ZFH" alt="iPhone 16" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> iPhone 16 à 0 $/mois </span> <p class="small"> Pour quelques jours seulement, obtenez un iPhone 16 de 128 Go à 0 $/mois et un Crédit foudroyant de 100 $, avec certains forfaits de 24 mois, le Crédit retour et le Crédit d’échange. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/tmo-vcom-novfou-credit100-fb-730x360-2310-fr.webp?itok=1xVkG9jG" alt="crédit 100 $" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant de 100 $ </span> <p class="small"> Obtenez un crédit supplémentaire de 100 $ à l’achat d’un téléphone admissible, jumelé à un nouvel abonnement à certains forfaits Mobile de 24 mois. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold d-flex align-items-center h-100 " > <a class="nav-link font-weight-bold d-flex align-items-center h-100" href="/promotions/vendredi-fou" rel="dofollow" > Novembre foudroyant </a> </li> </ul> </div> <div class="bf-header__actions d-flex align-items-center justify-content-end w-100 h-100 pr-3"> <div class="d-flex d-lg-none 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aria-current="page"> Mobilité </li> </ol> </nav> <div class="row"> <div class="col-12 col-lg-6"> <h1>Soutien Mobilité : fonctionnement et gestion des services</h1> <p class="h5 mb-0"><div class="field-rich-text-block"><p>Découvrez comment gérer votre téléphone mobile et vos services. Apprenez-en plus sur leur fonctionnement et leur tarification, et voyez nos solutions de dépannage en cas de problème. </p></div></p> </div> </div> </div> </section> </div> <div class="container-fluid"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="" id="main">  <section id="content" class=""> <div class="content-wrapper "> <div id="content-area"> <div class="region region-content"> <div id="block-dxp-front-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node node--type-landing-page node--view-mode-full"> <div class="content"> <div data-theme="videotron" class="layout--twocol layout-container"> <div class="container-fluid"> <div class="row"> <div class="col-lg-6 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:good_to_know" class="block block-layout-builder block-inline-blockgood-to-know my-4" id="no-anchor-28328303"> <div class="p-4 bf-good-to-know bf-good-to-know--bg-highlight" > <div class="mb-2 mb-md-0 mr-4"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="72" height="72" fill="none" viewBox="0 0 72 72" > <circle cx="36" cy="36" r="29.5" stroke="currentColor" /> <circle cx="35.5" cy="49.5" r="1" fill="currentColor" stroke="currentColor" transform="rotate(-180 35.5 49.5)" /> <path stroke="currentColor" d="M28.5 26.4093c.735-1.5628 2.6007-3.5163 3.788-4.186C32.6272 22 33.136 22 33.4187 22h6.6149c.3957 0 .9046.0558 1.3003.2791.9612.5581 2.3746 2.0093 2.94 3.1256.1696.3906.2261.8372.2261 1.2279l-.0565 3.7953c0 1.3954-.8481 2.5674-1.9788 3.1814l-3.6749 2.0651c-2.0354 1.0605-3.3357 2.5675-3.3357 4.6884V44" /> </svg> </span> </div> <div> <p class="mb-0"> <strong> La Mobilité de A à Z </strong> </p> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="field-rich-text-block"><p>Certains termes liés à la mobilité vous semblent obscurs? Découvrez notre éclairant <a href="/soutien/mobilite/lexique-mobilite">lexique de la téléphonie mobile</a>.</p></div></div> </div> </div> </div> </div> </div> <div class="col-lg-6 layout__region layout__region--second"> <div data-block-plugin-id="inline_block:good_to_know" class="block block-layout-builder block-inline-blockgood-to-know my-4" id="no-anchor-941828803"> <div class="p-4 bf-good-to-know bf-good-to-know--bg-highlight" > <div class="mb-2 mb-md-0 mr-4"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M38.85 8.41998H32.02" stroke="currentColor" stroke-miterlimit="10" stroke-linecap="round" /> <path d="M52.63 31.5V64.43C52.6301 64.735 52.5692 65.0369 52.451 65.3181C52.3329 65.5992 52.1597 65.8539 51.9417 66.0672C51.7237 66.2805 51.4654 66.4482 51.1817 66.5603C50.8981 66.6724 50.5949 66.7267 50.29 66.72H20.29C19.9889 66.7213 19.6905 66.663 19.4121 66.5484C19.1337 66.4338 18.8807 66.2652 18.6678 66.0522C18.4549 65.8393 18.2863 65.5864 18.1716 65.3079C18.057 65.0295 17.9987 64.7311 18 64.43V60.5M52.59 11.5V7.29002C52.59 6.98845 52.5305 6.68985 52.4148 6.41136C52.299 6.13287 52.1295 5.87998 51.9158 5.6672C51.7021 5.45442 51.4484 5.28595 51.1694 5.17146C50.8905 5.05697 50.5916 4.99871 50.29 5.00002H49M36.5 5.00002H20.29C19.9889 4.9987 19.6905 5.05703 19.4121 5.17164C19.1337 5.28626 18.8807 5.45489 18.6678 5.6678C18.4549 5.88071 18.2863 6.13368 18.1716 6.41211C18.057 6.69055 17.9987 6.98892 18 7.29002V47.5" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M35.3 63.0299C36.7083 63.0299 37.85 61.8883 37.85 60.4799C37.85 59.0716 36.7083 57.9299 35.3 57.9299C33.8917 57.9299 32.75 59.0716 32.75 60.4799C32.75 61.8883 33.8917 63.0299 35.3 63.0299Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M43 2C43 3.65685 41.6569 5 40 5C41.6569 5 43 6.34315 43 8C43 6.34315 44.3431 5 46 5C44.3431 5 43 3.65685 43 2Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M18 51C18 52.6569 16.6569 54 15 54C16.6569 54 18 55.3431 18 57C18 55.3431 19.3431 54 21 54C19.3431 54 18 52.6569 18 51Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M52.5 15C52.5 18.5898 49.5898 21.5 46 21.5C49.5898 21.5 52.5 24.4102 52.5 28C52.5 24.4102 55.4102 21.5 59 21.5C55.4102 21.5 52.5 18.5898 52.5 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <line x1="35" y1="45.2929" x2="40.2929" y2="40" stroke="currentColor" stroke-linecap="round" /> <line x1="27" y1="45.2929" x2="42.2929" y2="30" stroke="currentColor" stroke-linecap="round" /> </svg> </span> </div> <div> <p class="mb-0"> <strong> Changer de cellulaire </strong> </p> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="field-rich-text-block"><p>Vous désirez changer de téléphone mobile? <a href="/soutien/mobilite/comment-changer-de-cellulaire">Obtenez des réponses à vos questions afin de profiter de la meilleure offre</a>.</p></div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container mt-5"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container mt-5"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h2>Sélectionnez une catégorie pour trouver les réponses à vos questions</h2></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--fourcol layout-container pb-3"> <div class="container-fluid"> <div class="row"> <div class="col-lg-3 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:link_card_icon" class="block block-layout-builder block-inline-blocklink-card-icon" id=""> <a href="/soutien/mobilite/conditions-telephones-reconditionnes-certifies" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-7" > <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Téléphones reconditionnés certifiés : conditions et garanties</span> <i class="icon icon-arrow-to-right border-color--dark"></i> </div> </div> <div class="col-3 p-0 text-center"> <svg class="svg-fill--dark svg-size--4 " xmlns="http://www.w3.org/2000/svg" viewBox="0 0 18.4 15.7"> <g> <path class="_svg-stroke" 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d="M3389.155,456.215c-7.083-4.889-14.121-9.748-19.338-13.314-1.446-.99-6.091-1.834-7.661-1.2-2.105.85-1.727,2.115-.767,3.713,2.3,3.841,6.594,11.2,9.357,16.392-4.712,1.488-7.988,2.194-15.793,4.361-3.725,1.036-3.732.492-6.659-1.467-1.65-1.1-2.894-2.246-4.007-2.888-1.293-.743-4.63-.1-5.122.645-.58.886-.406,1.54,2.423,5.345,1.932,2.6,4.254,6.338,5.757,7.484a11.446,11.446,0,0,0,9.657,1.772c3.322-.865,42.3-11.166,47.776-12.651,6.857-1.858,12.205-4.211,10.885-8.612-1.274-4.248-7.5-3.71-10.83-2.9S3392.547,455.4,3389.155,456.215Z" transform="translate(-3338.899 -441.48)" fill="none" class="_svg-stroke" stroke-linecap="round" stroke-linejoin="round" stroke-width="1"/> <path d="M3351.833,454.985c-.84,3.4-2.609,10.393-3.521,13.718s2.155,4.2,4.3,3.1c2.375-1.222,4-2.378,4.941-3.86,2.766-4.355,3.6-5.577,11.331-17.351" transform="translate(-3319.882 -422.744)" fill="none" class="_svg-stroke" stroke-linecap="round" stroke-linejoin="round" stroke-width="1"/> </g> <line x1="2.25" y2="0.576" 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transform="translate(0 7.868)" fill="none" class="_svg-stroke" stroke-linecap="round" stroke-linejoin="round" stroke-width="1"/> </g> </g> </svg> </div> </div> </div> </a> </div> </div> <div class="col-lg-3 layout__region layout__region--fourth"> <div data-block-plugin-id="inline_block:link_card_icon" class="block block-layout-builder block-inline-blocklink-card-icon" id=""> <a href="/soutien/mobilite/configurer-services" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-7" > <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Configurer mes services </span> <i class="icon icon-arrow-to-right border-color--dark"></i> </div> </div> <div class="col-3 p-0 text-center"> <svg class="svg-fill--dark svg-size--4 " xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16.1 19.4"> <path fill="none" class="_svg-stroke" stroke-width=".348" stroke-linecap="round" stroke-linejoin="round" d="M2.6 7.6v8.8c0 1.5 1.2 2.7 2.7 2.7S8 17.9 8 16.4"/> <path fill="none" class="_svg-stroke" stroke-width=".348" stroke-linecap="round" stroke-linejoin="round" d="M5 1.3v4.9L3.6 7.6h-2L.2 6.2V1.3H5z"/> <path fill="none" class="_svg-stroke" stroke-width=".348" stroke-linecap="round" stroke-linejoin="round" d="M1.2.2h2.7v1.1H1.2V.2z"/> <path fill="none" class="_svg-stroke" stroke-width=".348" stroke-linecap="round" stroke-linejoin="round" d="M12.2 18h2.7v1.1h-2.7V18z"/> <path fill="none" class="_svg-stroke" stroke-width=".348" stroke-linecap="round" stroke-linejoin="round" d="M8 16.4V2.9C8 1.4 9.2.2 10.7.2s2.7 1.2 2.7 2.7v8.8"/> <path fill="none" class="_svg-stroke" stroke-width=".348" stroke-linecap="round" stroke-linejoin="round" d="M11.1 18v-4.9l1.4-1.4h2.1l1.4 1.4V18h-4.9z"/> </svg> </div> </div> </div> </a> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--fourcol layout-container 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1.5-7.9-1.7-12.4-5.9-4.2-4.4-7.4-9.9-5.9-12.4l3.7-3.7c1.9-1.8 2.3-4.8.7-6.9l-5.9-9.9c-1.9-1.6-4.8-1.2-6.4.7l-1.2 1-4.2 4.2c-.3.2-.5.5-.5.7l-.3.3c-5.9 7.9 1.5 22.5 12.4 33.6 11.1 10.9 26 18.3 33.6 12.4l.2-.2c.2-.2.5-.2.5-.5l4.2-4.2 1-1.2c1.9-1.7 2.1-4.5.5-6.4l-9.9-5.9c-1.9-1.7-4.8-1.4-6.4.6z"/> <path d="M42.412 22.244h-8.2v-8.2m0 8.2l15.4-15.4"/> </g> </svg> </div> </div> </div> </a> </div> </div> <div class="col-lg-3 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:link_card_icon" class="block block-layout-builder block-inline-blocklink-card-icon" id=""> <a href="/soutien/mobilite/appels-et-messages-texte" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-7" > <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Appels et messages texte</span> <i class="icon 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link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-7" > <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Frais </span> <i class="icon icon-arrow-to-right border-color--dark"></i> </div> </div> <div class="col-3 p-0 text-center"> <svg class="svg-fill--dark svg-size--4 " xmlns="http://www.w3.org/2000/svg" viewBox="0 0 46.943 63"> <g> <g> <g class="_svg-stroke" fill="none" stroke-linecap="round" stroke-linejoin="round"> <path d="M36.407.501H.501v62H46.22V11.429"/> <path d="M36.407.501v9.59a1.439 1.439 0 0 0 1.338 1.338h8.7"/> <path d="M46.22 11.429L36.407.501"/> </g> </g> <g> <path class="_svg-stroke" fill="none" stroke-linecap="round" stroke-linejoin="round" d="M23.472 22.134v18.734"/> <g> <path class="_svg-stroke" d="M18.343 35.738a1.691 1.691 0 0 1 .446.892 5.153 5.153 0 0 0 1.561 1.561 2.355 2.355 0 0 0 1.115.446h3.791a1.7 1.7 0 0 0 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" class="hover-translate pseudo-icon--arrow-right h4 font-weight-normal d-block mb-0 d-block py-3 " ><span>Comment activer ma carte SIM? </span><span class="pseudo-icon--breaker">.</span></a> </div> </li> <li class="col-md-6"> <div class="border-bottom py-1"> <a href="https://www.videotron.com/soutien/mobilite/depannage/telephone-perdu-vole" data-title="Que faire si mon téléphone mobile a été perdu ou volé? " class="hover-translate pseudo-icon--arrow-right h4 font-weight-normal d-block mb-0 d-block py-3 " ><span>Que faire si mon téléphone mobile a été perdu ou volé? </span><span class="pseudo-icon--breaker">.</span></a> </div> </li> <li class="col-md-6"> <div class="border-bottom py-1"> <a href="https://www.videotron.com/soutien/mobilite/donnees-mobiles/consommation-donnees-old" data-title="Comment gérer votre consommation de données mobiles? " class="hover-translate pseudo-icon--arrow-right h4 font-weight-normal d-block mb-0 d-block py-3 " ><span>Comment gérer votre consommation de données mobiles? </span><span class="pseudo-icon--breaker">.</span></a> </div> </li> <li class="col-md-6"> <div class=" py-1"> <a href="https://www.videotron.com/soutien/mobilite/numero-988" data-title="La ligne d’aide 988 fonctionne-t-elle avec Vidéotron?" class="hover-translate pseudo-icon--arrow-right h4 font-weight-normal d-block mb-0 d-block py-3 " ><span>La ligne d’aide 988 fonctionne-t-elle avec Vidéotron?</span><span class="pseudo-icon--breaker">.</span></a> </div> </li> </ul> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container py-section pb-3"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container py-section pb-3"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id="code-sur-les-services-sans-fil"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h3>Code sur les services sans fil</h3> <p>Le Code sur les services sans fil du CRTC établit des droits fondamentaux pour tous les utilisateurs de services sans fil. Depuis le 1er décembre 2017, le Code accorde davantage de droits aux consommateurs.</p> <p><a href="https://crtc.gc.ca/fra/phone/mobile/prepay.htm" target="_blank">Consultez vos droits.</a></p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container py-section"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="title"> <h2 class="h2 vui--font-secondary mb-4">Vous avez d'autres questions?</h2> </div> </div> </div> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="block_content:c9872e20-e722-4f86-9c21-64868f37f0bf" data-label-attribute-en="ask_the_community" data-block-id-en="ask-community" class="block block-block-content block-block-contentc9872e20-e722-4f86-9c21-64868f37f0bf" id="visitez-la-communaute"> <a href="https://forum.videotron.com/t5/Francais/ct-p/fr" class="link--card-figure" >  <div class="card card--figure border-0 bg--none "> <div class="card-figure"> <img class="card-img-top img-fluid" loading="lazy" data-src="/sites/default/files/styles/original/public/image/RETOUCHE-i1155621260-2205-1027x650_1_8_12_20.webp?itok=r6_fHgQ0" alt="forum communaute" style="height: inherit;" src="/sites/default/files/styles/original/public/image/RETOUCHE-i1155621260-2205-1027x650_1_8_12_20.webp?itok=r6_fHgQ0" data-holder-rendered="true"> </div> <div class="card-body pl-0"> <p class="card-title font-weight-normal h3 mb-2 vui--font-secondary "> Visitez la Communauté </p> <div class="card-text"> <p>Une question précise? 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