Lexique de la téléphonie mobile | Soutien

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class="bf-header__nav-main js-collapse-full-height"> <ul class="bf-megamenu d-flex list h-100"> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown1" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">internet</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown1" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/internet" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’Internet par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Internet </a> </li> <li class="mb-2"> <a href="/internet/choisir-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Quel forfait Internet choisir? </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Internet 500 à 70 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> <li class="mb-2"> <a href="/internet/test-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Test de vitesse </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Internet </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un relais Wi-Fi </a> </li> <li class="mb-2"> <a href="/soutien/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Internet </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-SOLO-730x360-2309_4.webp?itok=q66FLI8S" alt="Internet 100 illimité 60$/mois" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Forfait Internet 500 illimité à 70 $/mois </span> <p class="small"> Obtenez la dose de puissance dont vous avez besoin pour toutes vos activités en ligne, sur un réseau Internet constitué des meilleures technologies. L’offre se termine bientôt. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">télé</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/television" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > La Télé par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/television/forfaits-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/appli-helix-tv" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Appli Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/sports" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Sports </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Télé 5 choix + Internet 100 à 100 $ </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/appli-helix-tv" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Appli Télé Sports + Internet 100 à 87 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/television/commande-vocale" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre commande vocale </a> </li> <li class="mb-2"> <a href="/television/chaines-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Nos chaînes télé </a> </li> <li class="mb-2"> <a href="/divertissement/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits/choix-chaines" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mes chaînes </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Télé </a> </li> <li class="mb-2"> <a href="/soutien/television" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Télé </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-RELACHE-DUO-730x360-2502.webp?itok=ZFF9ULS9" alt="Ordinateur Tv empreinte wifi - fond bleu - 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Télé 5 choix + Internet 100 à 100 $ </span> <p class="small"> Du divertissement varié avec 5 choix de chaînes Populaires et un accès Internet performant pour répondre à vos besoins. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/appli-helix-tv" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/sports-branches-promo-730x360_3.webp?itok=9e-UlbX-" alt="sport appli tv 730-360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Appli Télé 10 choix Sports + Internet 100 à 87 $ </span> <p class="small"> Les contenus de vos chaînes Sportives et Populaires préférées à regarder sur tous vos écrans, où que vous soyez, et un Wi-Fi illimité. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown3" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">mobilité</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> 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4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/mobilite" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > La Mobilité par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/forfaits-cellulaire" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Mobile </a> </li> <li class="mb-2"> <a href="/mobilite/forfaits-cellulaire/apportez-votre-appareil" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Conservez votre appareil </a> </li> <li class="mb-2"> <a href="/mobilite/voyage" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits et options Voyage </a> </li> <li class="mb-2"> <a href="/mobilite/magasiner-budget" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre duo forfait + téléphone </a> </li> <li class="mb-2"> <a href="/mobilite/forfaits-cellulaire/1-forfait-canada-international" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Forfait Canada-International 45 Go à 55 $/mois </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple/iphone-16e" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Précommandez l’iPhone 16e dès maintenant </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/mobilite/telephones-mobiles" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Téléphones mobiles </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/telephones-mobiles" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Toutes les marques </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Apple </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Samsung </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/google" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Google </a> </li> <li class="mb-2"> <a href="/mobilite/cellulaires-usages" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Téléphones reconditionnés certifiés </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/changer-telephone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mon téléphone </a> </li> <li class="mb-2"> <a href="/client/residentiel/blocs/gerer.action" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un Bloc de données </a> </li> <li class="mb-2"> <a href="/mobilite/couverture-reseau-mobile" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Voir la couverture réseau </a> </li> <li class="mb-2"> <a href="/soutien/mobilite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Mobilité </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/forfaits-cellulaire/1-forfait-canada-international" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/tmo-vcom-voyage-canint-730x360-2501-fr.webp?itok=NxvIkV3j" alt="45 Go a 55$ par mois" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Forfait Canada-International 45 Go à 55 $/mois </span> <p class="small"> Économisez 5 $/mois sur un forfait qui vous sert parfaitement au quotidien et qui inclut 100 destinations à travers le monde, offert seulement chez Vidéotron. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles/apple/iphone-16e" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/iphone_16e_web_banner_pre-avail_megamenu_730x360_fr.webp?itok=I9C7sTyY" alt="iPhone 16e" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> iPhone 16e. Dernier cri. Prix inouï. </span> <p class="small"> Précommandez-le dès maintenant. Disponible à l’achat le 28 février. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold d-flex align-items-center h-100 " > <a class="nav-link font-weight-bold d-flex align-items-center h-100" href="/promotions" rel="dofollow" > Promotions </a> </li> </ul> </div> <div class="bf-header__actions d-flex align-items-center justify-content-end w-100 h-100 pr-3"> <div class="d-flex d-lg-none align-items-center"> <div class="bf-button-icon"> <a href="/soutien" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" > <path fill="currentColor" fill-rule="evenodd" d="M12 22c5.5228 0 10-4.4772 10-10 0-5.5229-4.4772-10-10-10C6.4771 2 2 6.4771 2 12c0 5.5228 4.4771 10 10 10Zm0 1c6.0751 0 11-4.9249 11-11S18.0751 1 12 1 1 5.9249 1 12s4.9249 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position-relative pb-5 pt-2 pt-md-5 mt-2"> <h1 class="mt-0" data-animate="fade-in" > Lexique de la téléphonie mobile </h1> <p class="mt-2" data-animate="fade-in" > Certains termes liés à la mobilité vous semblent obscurs? Voici de brèves définitions qui vous aideront à mieux comprendre vos services mobiles. </p> </div> </div> </header> </div> </section> </div> <div class="slick-slider position-absolute w-100 bottom-3"> <div class="container-fluid margin-auto"> <div class="bfslick__controls"> <div class="bfslick__controls__counter"></div> </div> </div> </div> </div> </div> <div class="container-fluid"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="" id="main">  <section id="content" class=""> <div class="content-wrapper "> <div id="content-area"> <div class="region region-content"> <div id="block-dxp-front-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node node--type-landing-page node--view-mode-full"> <div class="content"> <div data-theme="videotron" class="layout--onecol layout-container"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h3 class="pt-5" id="3g">3G</h3><p>Troisième génération de réseau mobile, déployée dans les années 2000. Cette technologie de réseau, plus rapide que celle de la deuxième génération, a ouvert la porte à la transmission de données et d’images au moyen d’un appareil mobile. Le réseau 3G est graduellement mis hors service partout dans le monde.</p><h3 class="pt-3" id="4g">4G</h3><p>Quatrième génération de réseau mobile, plus performante que la 3G, déployée autour de 2010.</p><h3 class="pt-3" id="5g">5G</h3><p>Cinquième génération de réseau mobile, lancée autour de 2020. Beaucoup plus rapide que les réseaux de générations précédentes, cette technologie permet de connecter un plus grand nombre d’appareils simultanément. <a href="/mobilite/5g">En savoir plus sur la 5G</a>.</p><h3 class="pt-3" id="5gplus">5G+</h3><p>Évolution du réseau 5G donnant accès, dans des conditions favorables, à des vitesses de transmission de données plus rapides. Seuls certains modèles de téléphones mobiles récents ont accès à la 5G+, dans des zones où la 5G est déjà disponible.</p><h3 class="pt-3" id="android">Android</h3><p>Système d’exploitation qu’utilisent les appareils mobiles de divers fabricants, dont Samsung et Google.</p><h3 class="pt-3" id="appel-entrant">Appel entrant</h3><p>Communication téléphonique que l’on reçoit.</p><h3 class="pt-3" id="appel-sortant">Appel sortant</h3><p>Communication téléphonique que l’on amorce.</p><h3 class="pt-3" id="appels-wi-fi">Appels Wi-Fi</h3><p>Service qui permet d’effectuer des appels et d’échanger des textos en passant par le réseau Wi-Fi au lieu du réseau mobile. <a href="/soutien/mobilite/appels-et-messagerie/appel-wi-fi">En savoir plus sur les Appels Wi-Fi</a>.</p><h3 class="pt-3" id="bloc-de-donnees">Bloc de données</h3><p>Option qui permet d’augmenter la capacité de données comprise dans un forfait Mobile. <a href="/soutien/mobilite/donnees-mobiles/ajouter-bloc-donnees">En savoir plus sur les Blocs de données</a>.</p><h3 class="pt-3" id="carte-sim">Carte SIM</h3><p>Petite carte à puce qui s’insère dans un appareil mobile. Elle sert à identifier un abonné et permet à un appareil de se connecter au réseau sans fil de l’opérateur cellulaire qui a émis la carte.</p><h3 class="pt-3" id="credit-dechange">Crédit d’échange</h3><p>Crédit à l’achat d’un nouvel appareil mobile, obtenu lorsqu’on remet en échange son ancien téléphone. <a href="/soutien/mobilite/appareils/credit-echange-et-programme-on-recycle">En savoir plus sur le Crédit d’échange</a>.</p><h3 class="pt-3" id="credit-retour">Crédit retour</h3><p>Réduction des versements mensuels liés à l’achat d’un nouvel appareil mobile, obtenue lorsqu’on s’engage à rapporter en magasin le téléphone en bon état au terme d’une entente de 24 mois. <a href="/soutien/compte-facturation/services-videotron/ma-facture/credit-retour">En savoir plus sur le Crédit retour</a>.</p><h3 class="pt-3" id="donnees-mobiles">Données mobiles</h3><p>Informations échangées entre un téléphone mobile et Internet au moyen du réseau cellulaire. Les données mobiles permettent d’utiliser Internet sur un appareil qui n’est pas connecté à un réseau Wi-Fi. L’utilisation de données se mesure en <a href="#megaoctet">mégaoctets</a> et en <a href="#gigaoctet">gigaoctets</a>. Les données sont déduites du forfait Mobile à mesure qu’elles sont utilisées. <a href="/soutien/mobilite/donnees-mobiles/comprendre-consommation">En savoir plus sur l’utilisation de données mobiles</a>.</p><h3 class="pt-3" id="esim">eSIM</h3><p>Minuscule puce intégrée à un appareil mobile et ayant les mêmes fonctions qu’une <a href="#carte-sim">carte SIM</a> standard. On l’appelle aussi « SIM embarquée ». Elle peut s’intégrer à divers types d’appareils, comme une montre, une tablette ou un ordinateur connectés.</p><h3 class="pt-3" id="espace-client-plus">Espace client +</h3><p>Application de gestion des services mobiles de Vidéotron. Elle permet notamment de voir sa facture, de suivre son utilisation ou d’ajouter un <a href="#bloc-de-donnees-mobiles">Bloc de données</a>. L’application Espace client + peut être téléchargée sur <a href="https://play.google.com/store/apps/details?id=com.videotron.android.personas&hl=fr" target="_blank">Google Play</a> ou dans l’<a href="https://apps.apple.com/ca/app/consommation-mobile/id848350940?l=fr" target="_blank">App Store</a>.</p><h3 class="pt-3" id="filtrage-d-appels">Filtrage d’appels</h3><p>Technique permettant à l’utilisateur de bloquer les appels indésirables pour ne plus les recevoir. <a href="/soutien/telephonie/depannage/appels-indesirables">En savoir plus sur le filtrage d’appels</a>.</p><h3 class="pt-3" id="gigaoctet">Gigaoctet (Go)</h3><p>Unité de mesure numérique. Elle sert notamment à quantifier le transfert de <a href="#donnees-mobiles">données mobiles</a>. Un gigaoctet équivaut à environ un milliard d’octets ou à 1024 <a href="#megaoctet">mégaoctets</a>.</p><h3 class="pt-3" id="hameconnage">Hameçonnage</h3><p>Technique de fraude par courriel, par téléphone ou par texto qui vise à soutirer des renseignements personnels ou de l’argent à une personne. <a href="/soutien/internet/depannage/courriels-indesirables-hameconnage">En savoir plus sur l’hameçonnage</a>.</p><h3 class="pt-3" id="hspa-plus">HSPA+</h3><p>Norme de technologie mobile antérieure à la technologie <a href="#lte">LTE</a>.</p><h3 class="pt-3" id="iiem">IIEM</h3><p>Sigle pour « identité internationale d’équipement mobile ». Ce numéro unique permet à un fournisseur de services mobiles d’identifier un appareil mobile et de lui permettre de se connecter au réseau. On l’appelle parfois « IMEI » (acronyme anglais). Pour afficher l’IIEM, composer le <strong>*#06 #</strong>.</p><h3 class="pt-3" id="ios">iOS</h3><p>Système d’exploitation qu’utilisent les appareils mobiles fabriqués par Apple, comme les iPad et les iPhone.</p><h3 class="pt-3" id="itinerance">Itinérance</h3><p>Utilisation des services mobiles sur un réseau autre que celui de l’opérateur mobile auprès duquel on est abonné. L’itinérance survient donc lorsqu’on est en déplacement ou en voyage. Un appareil est considéré comme étant en itinérance lorsqu’il se connecte à un <a href="#reseau-partenaire">réseau partenaire</a>.</p><h3 class="pt-3" id="live-voicemail">Live Voicemail</h3><p>Fonctionnalité d’Apple, offerte sur les iPhone compatibles, qui permet aux utilisateurs d’obtenir une transcription en temps réel des messages vocaux déposés dans leur boîte vocale. <a href="/soutien/mobilite/appels-et-messagerie/live-voicemail">En savoir plus sur Live Voicemail</a>.</p><h3 class="pt-3" id="lte">LTE</h3><p>Technologie de réseau mobile déployée autour de 2010. Le sigle LTE réfère à Long Term Evolution, ou technologie d’évolution à long terme. La LTE permet la transmission de données à grande vitesse. <a href="/soutien/mobilite/reseaux/reseau-lte">En savoir plus sur le réseau LTE</a>.</p><h3 class="pt-3" id="megaoctet">Mégaoctet (Mo)</h3><p>Unité de mesure numérique. Elle sert notamment à quantifier le transfert de <a href="#donnees-mobiles">données mobiles</a>. Il y a 1024 Mo dans un gigaoctet (Go).</p><h3 class="pt-3" id="messagerie-premium">Messagerie Premium</h3><p>Service de messagerie texte qui fonctionne par abonnement et permet, par exemple, de recevoir des alertes et des notifications diverses, de participer à des concours et d’avoir accès à divers renseignements. <a href="/soutien/mobilite/frais/messagerie-premium">En savoir plus sur la messagerie Premium</a>.</p><h3 class="pt-3" id="messagerie-vocale-visuelle">Messagerie vocale visuelle pour iPhone</h3><p>Option mobile qui permet de voir le contenu de sa boîte vocale, pour ainsi sélectionner directement le message que l’on souhaite écouter ou effacer. <a href="/soutien/mobilite/appels-et-messagerie/messagerie-vocale-visuelle-iphone">En savoir plus sur la Messagerie vocale visuelle pour iPhone</a>.</p><h3 class="pt-3" id="mms">MMS</h3><p>Sigle pour « multimedia messaging service », ou service de messagerie multimédia. Ce service permet d’envoyer du texte, des images, des photos, des GIF et des contenus audio et vidéo par message texte.</p><h3 class="pt-3" id="nfc">NFC</h3><p>Sigle pour « near field communication », ou communication en champ proche. Cette fonction permet à des appareils électroniques d’échanger des informations sans contact. Elle rend possible, entre autres, le paiement sans contact au moyen d’un téléphone mobile. <a href="/soutien/mobilite/configurer-services/payer-avec-telephone">En savoir plus sur le paiement avec son appareil mobile</a>.</p><h3 class="pt-3" id="option-paiements-simplifies">Option Paiements simplifiés de Vidéotron</h3><p>Option qui permet d’étaler le coût d’achat d’un appareil mobile en 24 versements égaux sans intérêts, lorsque l’on s’abonne à un forfait Mobile admissible. <a href="/soutien/compte-facturation/services-videotron/ma-facture/paiements-simplifies">En savoir plus sur l’option Paiements simplifiés de Vidéotron</a>.</p><h3 class="pt-3" id="option-voyageur-24h">Option voyageur 24h</h3><p>Option qui permet d’utiliser les services de son forfait Mobile (appels, messages texte et données) à l’étranger, moyennant un tarif fixe à la journée. <a href="/soutien/mobilite/voyage/option-voyageur">En savoir plus sur l’Option voyageur 24h</a>.</p><h3 class="pt-3" id="portabilite">Portabilité</h3><p>Possibilité de transférer une ligne mobile d’un fournisseur de services à un autre. La portabilité permet à un abonné de garder son numéro de téléphone, même s’il change de fournisseur ou de région.</p><p>La portabilité est parfois utilisée à des fins malveillantes. <a href="/soutien/mobilite/configurer-services/proteger-numero-portabilite">En savoir plus sur la portabilité frauduleuse</a>.</p><h3 class="pt-3" id="rabais-famille">Rabais famille</h3><p>Rabais mensuel obtenu lorsque l’on combine plusieurs forfaits Mobile dans un même compte. <a href="/mobilite/forfaits-cellulaire/rabais-famille">En savoir plus sur le rabais famille</a>.</p><h3 class="pt-3" id="rabais-multiproduit">Rabais multiproduit</h3><p>Rabais mensuel obtenu lorsque l’on combine un forfait Internet et un ou plusieurs forfaits Mobile dans un même compte. <a href="/mobilite/forfaits-cellulaire/rabais-famille">En savoir plus sur le rabais multiproduit</a>.</p><h3 class="pt-3" id="rcs">RCS</h3><p>Sigle pour « rich communication services ». Il s’agit d’une messagerie texte avancée offerte sur les appareils Android et iPhone compatibles. Elle permet entre autres de savoir si un SMS a été lu par son destinataire. <a href="/soutien/mobilite/appels-et-messagerie/messagerie-rcs" data-entity-type="node" data-entity-uuid="d55d43cc-615d-4c9b-92c9-a7716382eb62" data-entity-substitution="canonical" title="Comment utiliser les fonctionnalités de la messagerie RCS ">En savoir plus sur les fonctionnalités de la messagerie RCS</a>.</p><h3 class="pt-3" id="reseau-partenaire">Réseau partenaire</h3><p>Réseau qu’utilise un appareil mobile lorsqu’il est dans une zone non couverte par le réseau de Vidéotron. Le territoire couvert par les réseaux partenaires est représenté en orange sur la <a href="/mobilite/couverture-reseau-mobile">carte de couverture mobile</a>. Lorsqu’un téléphone est connecté à un réseau partenaire, l’indication <strong>PRTNR</strong>, <strong>PRTNR1</strong> ou <strong>PRTNR2</strong> s’affiche dans la barre d’état de l’appareil. <a href="/soutien/mobilite/reseaux/reseau-partenaire">En savoir plus sur l’accès aux réseaux partenaires</a>.</p><h3 class="pt-3" id="reseau-elargi">Réseau élargi</h3><p>Désigne les <a href="#reseau-partenaire">réseaux partenaires</a> qui font partie du groupe Partenaire 2. Le territoire couvert par le réseau élargi est représenté en vert sur la <a href="/mobilite/couverture-reseau-mobile">carte de couverture mobile</a>. Lorsqu’un appareil est hors de portée du réseau de Vidéotron et du réseau des partenaires principaux, il se connecte à un réseau partenaire de la couverture élargie. <a href="/soutien/mobilite/reseaux/reseau-partenaire#limites-dutilisation-couverture-elargie">Certaines limites d’utilisation s’appliquent</a>.</p><h3 class="pt-3" id="services-comptoir">Services Comptoir</h3><p>Services d’accompagnement pour la mise en service et la configuration d’un appareil mobile. Ces services sont payants et offerts en magasin seulement. <a href="/soutien/mobilite/services-comptoir">En savoir plus sur les Services Comptoir</a>.</p><h3 class="pt-3" id="sms">SMS</h3><p>Sigle pour « short text message », ou message texte (texto). Un SMS est un court message, composé de lettres et de chiffres, envoyé d’un appareil mobile à un autre.</p><h3 class="pt-3" id="stir-shaken">STIR/SHAKEN</h3><p>Ensemble de procédures mises en œuvre par les fournisseurs de services de télécommunications pour vérifier l’identité des appelants et lutter contre les appels indésirables. <a href="/soutien/mobilite/appels-et-messagerie/stir-shaken">En savoir plus sur les normes STIR/SHAKEN</a>.</p><h3 class="pt-3" id="telephone-remis-a-neuf">Téléphone remis à neuf</h3><p>Appareil mobile déjà utilisé qui a été restauré à la suite d’une inspection, de tests, d’une réinitialisation et d’un nettoyage. <a href="/mobilite/cellulaires-usages">En savoir plus sur les téléphones remis à neuf</a>.</p><h3 class="pt-3" id="utilisation-excedentaire">Utilisation excédentaire</h3><p>Dépassement de l’utilisation des <a href="#donnees-mobiles">données</a> comprises dans un forfait Mobile. Aussi appelée « surconsommation ».</p><h3 class="pt-3" id="volte">VoLTE</h3><p>Acronyme pour « voice over LTE », ou voix sur LTE. La technologie VoLTE permet d’effectuer des appels, de recevoir des appels et d’échanger des messages texte sur le réseau <a href="#lte">LTE</a>, qui est essentiellement un réseau de transmission de données mobiles. <a href="/soutien/mobilite/reseaux/volte">En savoir plus sur la fonction VoLTE</a>.</p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container py-section"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="title"> <h2 class="h2 vui--font-secondary mb-4">Plus de soutien</h2> </div> </div> </div> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/mobilite/reseaux" class="card card--btn 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