How Can I find My Order within My Cisco Entitlements (MCE)?

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For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. <a href="https://www.cisco.com/c/en/us/about/social-justice/inclusive-language-policy.html">Learn more</a> about how Cisco is using Inclusive Language.</p> </div> </div> </div> </div> <script> jQuery(document).ready(function(){ if(jQuery("body").hasClass("cdc-eot-toc") && jQuery(".cdc-eot-toc").find(".DocumentHistory").length > 0){ jQuery(".cdc-eot-toc .seeRevisions").show(); if(jQuery(window).width() >= 768){ jQuery(".cdc-eot-toc .updatedDate").nextAll(".bullet").show(); } }else{ jQuery(".cdc-eot-toc .infobar .bullet").hide(); jQuery(".cdc-eot-toc .seeRevisions"); jQuery(".cdc-eot-toc .updatedDate"); } }) </script> <script src="/etc/designs/cdc/fw/clientlibs/granite-utils.min.js"></script> <script> if (window.cdc === "undefined") window.cdc={}; if (typeof cdc.rc === "undefined") cdc.rc={}; // initialize dictionary for i18n cdc.util.ensureNamespace("cdc.rc"); cdc.rc.eotkeys = { showOnly5Products : "Show Only 5 Products", showAllRowsProducts : "Show All nRows Products", supportCommunityUrl : "https://community.cisco.com/t5/technology-and-support/ct-p/technology-support", supportCommunity : "Cisco Community", thankYou : "Thank You", viewersAlso : "Customers Also Viewed", show : "Show", more : "More", showOnly3Documents: "Show Only 3 Documents" }; </script> <div id="eot-doc-wrapper"> <div class="lia-message-template-summary-zone"><div id="tg-body"><div id="support-toc"><h2>Contents</h2></div><div class="lia-message-template-content-zone"><p><strong>For External Customer / Partner Use Only:</strong> These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (<a href="https://www.cisco.com/go/scm" target="_blank" rel="noopener nofollow noreferrer">https://www.cisco.com/go/scm</a>) to help resolve. Please <strong>DO NOT</strong> perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team. </p><p class="ovp-video-iframe" style="text-align: left;" title="How can I find my order within My Cisco Entitlements?" alt="How can I find my order within My Cisco Entitlements?" aria-label="How can I find my order within My Cisco Entitlements?"><object width="624px" height="350px" data="https://players.brightcove.net/1384193102001/SylXkiJb_default/index.html?videoId=6328152327112" title="How can I find my order within My Cisco Entitlements?" allowfullscreen="allowfullscreen" webkitallowfullscreen="webkitallowfullscreen" mozallowfullscreen="mozallowfullscreen" data-mce-fragment="1" alt="How can I find my order within My Cisco Entitlements?" aria-label="How can I find my order within My Cisco Entitlements?"></object></p><p><br />Before you start, ensure that you have:</p><ul> <li>An active Cisco.com account.</li> <li>The User must have access to the order in CCW</li> </ul><h4 id="toc-hId--2139467843"><br />Scenario #1: Search an order that you have been personally assigned to and might have received an eDelivery order /Order Based Access(OBA) notification</h4><p>Step 1: Go to <a href="https://software.cisco.com/" target="_blank" rel="noopener nofollow noreferrer">Cisco Software Central</a> and log in with your cisco.com credentials</p><p>Step 2: Click on "Access MCE" under Manage Entitlements section</p><p>Step 3: If you are a first time user, click on "Proceed to the portal without a Smart Account", else proceed to Step 3</p><p>Step 4: Navigate to "Orders" tab at the top of the page</p><p>Step 5: In the Global Search, search with Sales Order Number/Web Order Number, and you find the order you are looking for</p><h4 id="toc-hId-348044990"><br />Scenario #2: Search an order that has been associated to a Smart Account</h4><p>Step 1: Go to <a href="https://software.cisco.com/" target="_blank" rel="noopener nofollow noreferrer">Cisco Software Central</a> and log in with your cisco.com credentials</p><p>Step 2: Click on "Access MCE" under Manage Entitlements section</p><p>Step 3: Navigate to "Orders" tab at the top of the page and then click on "Account View" from "View Orders by" toggle. User can also click on the “User View” from the "View Orders by" toggle to view all the orders assigned to the User through the Order Based Access (OBA) notification.</p><p>Step 4: Select the desired Smart Account and Virtual Account from the Smart Account and Virtual Account Selectors at the top right corner</p><p>Step 5: In the Global Search, search with Sales Order Number/Web Order Number, and you find the order you are looking for</p><div style="border-top: 1px solid #ccc; border-bottom: 1px solid #ccc; padding: 10px; margin-top: 20px;"><img style="margin-top: -10px;" src="https://www.cisco.com/c/dam/en/us/td/i/templates/note.gif" border="0" alt="note-icon"/> <div style="margin-left: 38px; margin-top: -25px;"> <p><strong>Note</strong>: Internal users must open a case with the Licensing support team to resolve the customer view issue with the orders in MCE. There are no checks in place for internal users with Cisco support role to restrict any unauthorized transactions from the Orders tab</p> </div> </div><p><strong><u><br />Troubleshooting:</u></strong></p><p> 1. When I search the order, I do not get any results. Please check if the orders are assigned to end customer account. If the orders consist of traditional PIDs, please check if the orders are assigned to cisco.com user profile.</p><p><br />If you experience an issue during the assignment of Smart Account, open a case in <a href="https://mycase.cloudapps.cisco.com/case?swl" target="_blank" rel="noopener nofollow noreferrer">Support Case Manager (SCM)</a>.</p><p><br />For feedback on the content of this document, please submit <a href="https://app.smartsheet.com/b/form/b4046460ebdf4287bba6c3de30bd39b9" target="_blank" rel="noopener nofollow noreferrer">here</a>. </p></div></div></div><link rel="stylesheet" type="text/css" href="https://www.cisco.com/etc/designs/cdc/transformation/support-responsive.css"/> <style type="text/css"> td {border:1px solid black;} table {border:1px solid black;} </style> <cdc:do action="com.cisco.wem.framework.service.command.eotcontent.EOTResponsiveContent@2dc3fc78" returnTypedAs="eotResponsiveContainerVo" id="eotResponsiveContainerVo" /> <div class="row full visitedlinks" style="padding: 0px; margin:0px"> <div class="col full" >  <div id="eot-revision-history"> <h3>Revision History</h3> <div style="overflow-x: auto;"> <table border="1" id="erh-table"> <tbody> <tr> <th>Revision</th> <th>Publish Date</th> <th>Comments</th> </tr>  <tr class="published"> <td><div align="center">2.0</div></td> <td><div align="center">23-Apr-2024</div></td> <td><div align="left">Video Relocation Update</div></td> </tr> <tr class="published"> <td><div align="center">1.0</div></td> <td><div align="center">20-Sep-2023</div></td> <td><div align="left">Initial Release</div></td> </tr> </tbody> </table> </div> </div> </div> </div> </div> <script> if (window.cdc === undefined) { cdc = {}; } if (cdc.eot === undefined) { cdc.eot = {}; } cdc.eot.isEot = true; cdc.eot.isToc = false; jQuery(document).ready(function () { if (jQuery('.unpublished').length > 0) { let lastRel = "1.0"; if (jQuery('.published').length > 0) { lastRel = Number(jQuery('.published td')[0].innerText) + 1 + ".0"; } jQuery('.preview_revision').text(lastRel); } const linkItemsLen = jQuery("#eot-doc-wrapper link[rel='stylesheet']").length; function addNewTocStyleSheet() { const fileName = "/etc/designs/cdc/transformation/wemdcmt_responsive.css", linkElement = `<link rel="stylesheet" href="" type="text/css" />`; document.head.append(linkElement); } if (cdc.eot.isToc && !linkItemsLen) { addNewTocStyleSheet(); } else if (cdc.eot.isEot) { jQuery("#eot-doc-wrapper link[rel='stylesheet']").each(function () { const linkTag = jQuery(this), hrefVal = jQuery(linkTag).attr("href"); if (hrefVal != undefined && hrefVal.indexOf("support-responsive.css") == -1 && hrefVal.indexOf("_responsive.css") == -1) { let fileName = hrefVal.substr(hrefVal.lastIndexOf("/") + 1, hrefVal.length).split(".css")[0]; const filePath = "/etc/designs/cdc/transformation/"; if (fileName == "ccimr") { fileName = "techdocs_responsive"; } else if (fileName == "support-docs") { fileName = "support-responsive"; } else if (fileName == "framework") { fileName = "responsiveframework"; } else if (fileName == "dcmt") { fileName = "wemdcmt_responsive"; } else if (fileName == "techdocs_85_11_word") { fileName = "techdocs_85_11_word"; if (cdc.eot.isToc) { addNewTocStyleSheet(); } } else { fileName += "_responsive"; } jQuery(linkTag).attr("href", filePath + fileName + ".css"); } if (hrefVal.indexOf("support-responsive.css") > -1) { jQuery(linkTag).attr("href", "/etc/designs/cdc/transformation/support-responsive.css"); } }); jQuery("#eot-doc-wrapper > table").wrap("<div></div>"); jQuery("#eot-doc-wrapper table:not('.olh_note')").parent().css({ overflowX: "auto" }); } }); </script> </div> <div class="col narrow-v2"> <div class="rightRailComponent base-blowout"> <div class="eotPersonalization"> <section id="eotSupportCampaign"></section> </div>   <div> <div class="tac-image"> <script type="text/javascript"> document.getElementsByClassName('tac-image')[0].parentElement.style.display="none"; </script> </div> </div> <div class="showComponent"> <div class="eot-authors"> <h3 class="eot-authors-heading">Contributed by</h3> <ul> <li><div class="eot-authors-name">Licensing Operations</div><div class="eot-authors-org"></div></li> </ul> </div> </div>  <div class="eot-feedback-container"> <div class="eot-feedback"> <h3>Was this Document Helpful?</h3> <span class="eot-feedback-btnwrap"> <button class="eot-feedback-btn eot-feedback-btn-yes" aria-label="Was this Document Helpful?? 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How Can I find My Order within My Cisco Entitlements (MCE)? - Cisco