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viewBox='0 0 16 16'><path d='M6 3c0-1.105 0.895-2 2-2s2 0.895 2 2c0 1.105-0.895 2-2 2s-2-0.895-2-2zM6 8c0-1.105 0.895-2 2-2s2 0.895 2 2c0 1.105-0.895 2-2 2s-2-0.895-2-2zM6 13c0-1.105 0.895-2 2-2s2 0.895 2 2c0 1.105-0.895 2-2 2s-2-0.895-2-2z'></path></svg></span><span class="ahfb-svg-iconset ast-inline-flex svg-baseline"><svg class='ast-mobile-svg ast-close-svg' fill='currentColor' version='1.1' xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24'><path d='M5.293 6.707l5.293 5.293-5.293 5.293c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0l5.293-5.293 5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-5.293-5.293 5.293-5.293c0.391-0.391 0.391-1.024 0-1.414s-1.024-0.391-1.414 0l-5.293 5.293-5.293-5.293c-0.391-0.391-1.024-0.391-1.414 0s-0.391 1.024 0 1.414z'></path></svg></span> </span> </button> </div> </div> </div> </div> </div> </div> </div> </header> <div id="content" class="site-content"> <div class="ast-container"> <div id="primary" class="content-area primary"> <main id="main" class="site-main"> <article class="post-21 page type-page status-publish ast-article-single" id="post-21" itemtype="https://schema.org/CreativeWork" itemscope="itemscope"> <header class="entry-header ast-no-title ast-header-without-markup"> </header>  <div class="entry-content clear" itemprop="text"> <h1 class="has-text-align-center wp-block-heading" id="h-kundeservice">Kundeservice</h1> <p class="has-text-align-center">Lurer du på noe? Her finner du svar på de vanligste spørsmålene. Du kan også kontakte oss på telefon eller sende oss en henvendelse gjennom skjemaet under.</p> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-_5330a9-b6"><div class="kt-block-spacer kt-block-spacer-halign-center" style="height:60px"></div></div> <div class="maksimer-block-faq alignwide"> <div class="maksimer-faq"> <div class="maksimer-faq-search"> <div class="maksimer-faq-search-form"> <input type="text" name="maksimer-faq-search-input" placeholder="Søk i våre ofte stilte spørsmål"> </div> <div class="maksimer-faq-search-content --hidden"> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Din avtale </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Dette vil du kunne se på din faktura. Du kan også finne det på fakturaene på <a href="https://www.agva.no/min-side/" target="_blank">min side</a>.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3196">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3196">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Strømavtaler </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal" style="margin-bottom:7.5pt"><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b>Spotpris<br></b></span><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Spotprisen er det Agva og alle andre kraftselskaper kjøper inn </span><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">strømmen for til enhver tid. Spotprisen endrer seg daglig, og det har ifølge </span><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Statistisk Sentralbyrå vært den rimeligste avtaleformen de siste 10 år</span></p><p class="MsoNormal" style="margin-bottom:7.5pt"><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><br></span></p><p class="MsoNormal" style="margin-bottom:7.5pt"><o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"><b>Innkjøpspris</b><br>Strømpris for innkjøpspris avtaler er et forbruksveid gjennomsnitt hos netteier for timeprisene på kraftbørsen Nord Pool, og inkluderer el-sertifikater, opprinnelsesgarantier for ren og fornybar strøm og øvrige innkjøpskostnader i aktuelt leveringsområde. I tillegg kommer gjeldende månedsgebyr, påslag pr kWt og offentlige avgifter.</p><p class="MsoNormal" style="margin-bottom:7.5pt">Innkjøpspris baseres altså på spotpris, men inneholder offentlige avgifter og kostnader forbundet med kjøp av strøm.<o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"> <o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"><b>Standard Variabel</b><font face="ModernEraBold, Pluto Sans ExtraLight, Helvetica Neue, Helvetica, Arial, Geneva, sans-serif"><b><br></b></font>Variabel pris settes i forkant og prises ut fra utviklingen i markedet og konkurransen mellom strømleverandørene. Avtalen er litt mer forutsigbar da kunden vet prisen i forkant.</p><p class="MsoNormal" style="margin-bottom:7.5pt"><o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"> <o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"><b>Fastpris<br></b>Fastpris er en fast ørespris for en fastsatt periode. Det kan være avtaleperiode på 3, 6 eller 12 mnd.</p><p class="MsoNormal" style="margin-bottom:7.5pt"><o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"> <o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"><b>Fastsum<br></b>Fastsum er en fastsatt sum per mnd basert på ditt årsforbruk.om årsforbruket vi får inn fra netteier endrer seg vil summen å betale per mnd endres. Ofte vil det være en sum for forbruk opp til 10000 kWt/20000 kWt videre tillegg per 2500 kWt per år.</p><p class="MsoNormal"><o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3197">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3197">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Kampanjeavtaler </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Vi tilbyr kampanjeavtaler, avtalene kan være tidsbegrenset eller ha krav om for eksempel avtalegiro. Opplysninger om dette vil stå spesifisert inne på den aktuelle avtalen.<o:p></o:p></p><p> </p><p class="MsoNormal">Du kan lese om alle våre avtaler <a href="https://www.agva.no/alle-stromavtaler/" target="_blank">her</a>.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3198">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3198">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Flytte inn </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Når du flytter inn kan du legge inn en bestilling på en av våre avtaler.<o:p></o:p></p><p class="MsoNormal">Husk å huke av for at du er nyinnflyttet og fra hvilken dato du tar over strømmen.<o:p></o:p></p><p class="MsoNormal">Ved flytting kan vi søke om oppstart ca en mnd tilbake i tid.</p><p class="MsoNormal"><br></p><p class="MsoNormal"><a href="https://www.agva.no/stromavtale/agva-spotpris/" target="_blank">Her kan du gjøre din bestilling.</a></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3200">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3200">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Flytte ut </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal"><span style="color: rgb(51, 51, 51); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Når du flytter ut må du kontakte oss for å få avsluttet avtalen, vi gir da også beskjed til din netteier.<o:p></o:p></span></p><p class="MsoNormal"><span style="color: rgb(51, 51, 51);">Vi kan ikke avslutte avtaler tilbake i tid, men ser helst at flytting meldes en uke før utflytt.<br></span></p><p class="MsoNormal"><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgb(51, 51, 51);">Du kan gi beskjed om flytting via vårt <a href="https://www.agva.no/kundeservice/" target="_blank">kontaktskjema</a>.</span></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3199">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3199">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> eFaktura, avtalegiro og betalingsalternativer </div> <div class="maksimer-faq-article-content"> <p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b><span style="color:#333333">eFaktura <br></span></b><span style="color: rgb(51, 51, 51);">Fakturaen kommer inn i nettbanken din i stedet for i postkassen. Den blir ikke trukket fra konto automatisk, så du må enten godkjenne hver enkelt faktura eller tegne avtalegiro i tillegg for å få betalt fakturaen.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><span style="color:#333333"> </span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b><span style="color:#333333">Avtalegiro<br></span></b><span style="color: rgb(51, 51, 51);">Avtalegiro innebærer at fakturaen trekkes direkte fra konto uten at du må godkjenne hver gang. Avtalegiro kan brukes sammen med både eFaktura, epostfaktura og papirfaktura. Dersom du kun har opprettet avtalegiro kommer papirfaktura i posten om ikke annet er avtalt. Vi er pliktet å sende en spesifikasjon slik at du ser hva du betaler for. Det tilkommer miljøgebyr på papirfaktura, men du kan når som helst kontakte oss for å gå over til eFaktura eller epostfaktura.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><span style="color:#333333"> </span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b><span style="color:#333333">Epostfaktura<br></span></b><span style="color: rgb(51, 51, 51);">Du får faktura som en pdf på eposten som er registrert hos oss. </span><span style="color: rgb(51, 51, 51);">Du må selv legge denne inn i din nettbank. </span><span style="color: rgb(51, 51, 51);">Du gir beskjed til kundeservice at du ønsker dette ved å fylle ut vårt <a href="https://www.agva.no/kundeservice/" target="_blank">kontaktskjema</a>.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><br></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b><span style="color:#333333">Giro<br></span></b><span style="color: rgb(51, 51, 51);">Fakturaen kommer per post.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b>For å unngå eventuelle gebyrer kan du opprette eFaktura og avtalegiro i nettbanken din allerede før du mottatt første faktura. Ved å bruke referansene og instruksene vi sender til deg per epost når vi startet din strømleveranse kan du enkelt opprette dette selv. </b></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><span style="color: rgb(51, 51, 51);">For å endre betalingsalternativ kan du sende oss en melding via vårt </span><a href="https://www.agva.no/kundeservice/" target="_blank" style="background-color: rgb(255, 255, 255);"><span style="color:#337AB7">kontaktskjema</span></a><span style="color: rgb(51, 51, 51);">.</span><br></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3183">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3183">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Samfakturering og gjennomfakturering </div> <div class="maksimer-faq-article-content"> <p style="margin: 0cm 0cm 7.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="color: rgb(51, 51, 51); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Nei, vi tilbyr ikke samfakturering slik at det vil bli separat faktura fra oss og netteier.</span><span style="color:#333333"><o:p></o:p></span></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3202">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3202">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Miljøgebyr </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Dersom du ikke har tegnet avtale om faktura på email eller rett i nettbanken (eFaktura) må vi sende den i posten med de kostnadene det medfører. Du kan når som helst skifte til elektronisk faktura så vil det ikke komme miljøgebyr. <br> Om du har Avtalegiro og ikke efaktura eller epostfaktura i tillegg, kommer fakturagrunnlaget i posten. Dette vil også medføre miljøgebyr.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3193">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3193">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Faktureringsintervall </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal" style="margin-bottom:7.5pt"><span style="color:#333333">De fleste avtaler faktureres hver mnd, og vil bli sendt ut i løpet av den første uken hver mnd.<o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:7.5pt"><span style="color:#333333">Noen avtaler faktureres 2 mnd av gangen. Du kan se hvilken avtale du har på <a href="https://www.agva.no/min-side/" target="_blank">Min Side</a> (på en av dine fakturaer).<o:p></o:p></span></p><p class="MsoNormal">Dersom du ønsker en fast forfallsdato er vi behjelpelig med dette. Kontakt oss da via vårt <a href="https://www.agva.no/kundeservice/" target="_blank">kontaktskjema</a>. </p><p class="MsoNormal"><o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3191">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3191">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Kopi av faktura </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Dette finner du på <a href="https://www.agva.no/min-side/" target="_blank">Min Side</a>.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3192">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3192">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Innlogging </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Det vil ta en uke fra bestilling til du kan logge på min side.<o:p></o:p></p><p> </p><p class="MsoNormal">For å logge på min side må du først <a href="https://www.agva.no/min-side/" target="_blank">registrere deg</a>, det kan du gjøre <a href="https://www.agva.no/min-side/" target="_blank">her</a>.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3185">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3185">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Innloggingsproblemer </div> <div class="maksimer-faq-article-content"> <p>Første gangen du er inne på min side må du velge alternativet «<a href="https://www.agva.no/min-side/" target="_blank">Registrer bruker».</a></p><p>Mobiltelefonnummer eller epostadresse må være de samme som du registrerte hos oss ved bestilling.</p><p>Det tar cirka en uke fra at du bestiller til at du kan logge deg inn på min side.</p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3194">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3194">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Informasjon om min side </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal"><span style="color: rgb(51, 51, 51); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">På min side kan du finne kopi av tidligere fakturaer, se hvilken avtale du har og følge med på ditt forbruk.<o:p></o:p></span></p><p> </p><p class="MsoNormal"><span style="color: rgb(51, 51, 51); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Du kan også finne ditt målepunkt id. Her logger du inn på <a href="https://www.agva.no/min-side/" target="_blank">Min Side</a>.<o:p></o:p></span></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3195">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3195">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Nettleie </div> <div class="maksimer-faq-article-content"> <p style="margin-bottom: 12px; color: rgb(51, 51, 51); font-family: Optima, helvetica, sans-serif; font-size: 13px;"><span style="font-size: 14px; font-family: "Helvetica Neue";">Det vanligste er å ha en avtale med en strømleverandør og en avtale med et nettselskap. Den strømmen du faktisk bruker, kjøper du hos strømleverandøren. Nettleie betaler du til det lokale nettselskapet ditt, det er for å få overført strøm til boligen din. Du vil derfor motta en faktura fra strømleverandøren for kjøp av strøm og en faktura fra nettselskapet for tilførsel av strøm.</span></p><p style="margin-bottom: 12px; color: rgb(51, 51, 51); font-family: Optima, helvetica, sans-serif; font-size: 13px;"><span style="font-size: 14px; font-family: "Helvetica Neue";">Du kan selv velge strømleverandør, men du må ha nettleie fra ditt lokale nettselskap. Når du flytter inn på en ny adresse melder du ifra til oss om dette så ordner vi med strømleveranse til deg men vi sørger også for at kontakte nettleverandøren din slik at du ikke trenger å tenke på det.</span></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3205">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3205">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Målepunktid </div> <div class="maksimer-faq-article-content"> <div style=""><h4 style=""><span style="font-family: Helvetica; font-size: 14px;">Dette nummeret er unikt for hver enkelt strømmåler og identifiserer det spesifikke målepunktet strømmen leveres på. Dette nummeret står ikke på selve måleren.</span><br></h4><span style="font-family: Helvetica; font-size: 14px;"> </span><p class="MsoNormal" style=""><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: Helvetica; font-size: 14px;">Målepunkt id starter alltid på 7070575000 + 8 siffer, du finner det på faktura fra din netteier eller får det opplyst om du tar kontakt med dem.</span><font color="#333333" face="Segoe UI, Helvetica Neue, Apple Color Emoji, Segoe UI Emoji, Helvetica, Arial, sans-serif"><o:p></o:p></font></span></p></div><div></div><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3203">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3203">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Agva og WWF </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal"><span style="color: rgb(86, 86, 86); font-family: Helvetica;">Agva Kraft er opptatt av å gjøre det vi kan for å forhindre den menneskeskapte globale oppvarmingen. Agva kraft støtter arbeidet </span><a href="https://www.wwf.no/bedriftssamarbeid/samarbeidspartnere/andre_samarbeidspartnere/" style="text-size-adjust: 100%; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit; font-family: tablet-gothic, sans-serif; vertical-align: top; color: rgb(78, 186, 163); background-color: rgb(255, 255, 255);"><span style="font-family: Helvetica;">WWF</span><span style="font-family: Helvetica;"> </span></a><span style="color: rgb(86, 86, 86); font-family: tablet-gothic, sans-serif;"><span style="font-family: Helvetica;">Verdens naturfond gjør for å bremse klimaendringene og stanse tapet av natur. Dette samarbeidet, og tips til hvordan du kan spare strøm i hjemmet ditt,</span><span style="font-family: Helvetica;"> </span></span><a href="https://www.agva.no/miljo/" style="text-size-adjust: 100%; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit; font-family: tablet-gothic, sans-serif; vertical-align: top; color: rgb(78, 186, 163); background-color: rgb(255, 255, 255);"><span style="font-family: Helvetica;">kan du lese mer om her</span></a><span style="color: rgb(86, 86, 86); font-family: Helvetica;">. Ingen kan ta fullt ansvar for å stanse den globale oppvarmingen, men alle kan gjøre sitt. </span><br></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3204">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3204">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article"> <div class="maksimer-faq-article-toggle"> Statens strømstøtte </div> <div class="maksimer-faq-article-content"> <p>Stortinget har vedtatt en støtteordning som administreres av nettselskapene. Alle Agvas strømavtaler for privatpersoner omfattes av støtteordningen, uavhengig av om det er spot, fastpris eller variabel. Men støtten blir fratrukket på regningen fra nettselskapet. <a href="https://www.agva.no/statens-stromstotte-trekkes-fra-nettleien/" style="background-color: rgb(255, 255, 255);">Les mer her.</a><br></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="6082">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="6082">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-search-content--no-results --hidden"> <h3>Ingen resultater</h3> </div> </div> </div> <div class="maksimer-faq-featured-articles"> <p>Vi anbefaler:</p> <div> <div class="maksimer-faq-featured-article" data-cat-id="" data-id="6082"> <h5>Statens strømstøtte</h5> <p>Statens strømstøtte trekkes fra nettleien</p> </div> </div> </div> <div class="maksimer-faq-tabs-wrap"> <div class="maksimer-faq-tabs"> <div class="maksimer-faq-tabs-category --active" data-id="777"> Avtaler </div> <div class="maksimer-faq-tabs-category" data-id="775"> Flytte </div> <div class="maksimer-faq-tabs-category" data-id="774"> Faktura og betaling </div> <div class="maksimer-faq-tabs-category" data-id="776"> Min side </div> <div class="maksimer-faq-tabs-category" data-id="778"> Annet </div> </div> <div class="maksimer-faq-tabs-panels"> <p class="maksimer-faq-article-accordion-toggle" data-id="777">Avtaler</p> <div class="maksimer-faq-articles --active" data-id="777"> <h2>Avtaler</h2> <div class="maksimer-faq-article" data-id="3196"> <div class="maksimer-faq-article-toggle"> Din avtale </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Dette vil du kunne se på din faktura. Du kan også finne det på fakturaene på <a href="https://www.agva.no/min-side/" target="_blank">min side</a>.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3196">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3196">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3197"> <div class="maksimer-faq-article-toggle"> Strømavtaler </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal" style="margin-bottom:7.5pt"><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b>Spotpris<br></b></span><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Spotprisen er det Agva og alle andre kraftselskaper kjøper inn </span><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">strømmen for til enhver tid. Spotprisen endrer seg daglig, og det har ifølge </span><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Statistisk Sentralbyrå vært den rimeligste avtaleformen de siste 10 år</span></p><p class="MsoNormal" style="margin-bottom:7.5pt"><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><br></span></p><p class="MsoNormal" style="margin-bottom:7.5pt"><o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"><b>Innkjøpspris</b><br>Strømpris for innkjøpspris avtaler er et forbruksveid gjennomsnitt hos netteier for timeprisene på kraftbørsen Nord Pool, og inkluderer el-sertifikater, opprinnelsesgarantier for ren og fornybar strøm og øvrige innkjøpskostnader i aktuelt leveringsområde. I tillegg kommer gjeldende månedsgebyr, påslag pr kWt og offentlige avgifter.</p><p class="MsoNormal" style="margin-bottom:7.5pt">Innkjøpspris baseres altså på spotpris, men inneholder offentlige avgifter og kostnader forbundet med kjøp av strøm.<o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"> <o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"><b>Standard Variabel</b><font face="ModernEraBold, Pluto Sans ExtraLight, Helvetica Neue, Helvetica, Arial, Geneva, sans-serif"><b><br></b></font>Variabel pris settes i forkant og prises ut fra utviklingen i markedet og konkurransen mellom strømleverandørene. Avtalen er litt mer forutsigbar da kunden vet prisen i forkant.</p><p class="MsoNormal" style="margin-bottom:7.5pt"><o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"> <o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"><b>Fastpris<br></b>Fastpris er en fast ørespris for en fastsatt periode. Det kan være avtaleperiode på 3, 6 eller 12 mnd.</p><p class="MsoNormal" style="margin-bottom:7.5pt"><o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"> <o:p></o:p></p><p class="MsoNormal" style="margin-bottom:7.5pt"><b>Fastsum<br></b>Fastsum er en fastsatt sum per mnd basert på ditt årsforbruk.om årsforbruket vi får inn fra netteier endrer seg vil summen å betale per mnd endres. Ofte vil det være en sum for forbruk opp til 10000 kWt/20000 kWt videre tillegg per 2500 kWt per år.</p><p class="MsoNormal"><o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3197">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3197">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3198"> <div class="maksimer-faq-article-toggle"> Kampanjeavtaler </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Vi tilbyr kampanjeavtaler, avtalene kan være tidsbegrenset eller ha krav om for eksempel avtalegiro. Opplysninger om dette vil stå spesifisert inne på den aktuelle avtalen.<o:p></o:p></p><p> </p><p class="MsoNormal">Du kan lese om alle våre avtaler <a href="https://www.agva.no/alle-stromavtaler/" target="_blank">her</a>.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3198">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3198">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> </div> <p class="maksimer-faq-article-accordion-toggle" data-id="775">Flytte</p> <div class="maksimer-faq-articles" data-id="775"> <h2>Flytte</h2> <div class="maksimer-faq-article" data-id="3200"> <div class="maksimer-faq-article-toggle"> Flytte inn </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Når du flytter inn kan du legge inn en bestilling på en av våre avtaler.<o:p></o:p></p><p class="MsoNormal">Husk å huke av for at du er nyinnflyttet og fra hvilken dato du tar over strømmen.<o:p></o:p></p><p class="MsoNormal">Ved flytting kan vi søke om oppstart ca en mnd tilbake i tid.</p><p class="MsoNormal"><br></p><p class="MsoNormal"><a href="https://www.agva.no/stromavtale/agva-spotpris/" target="_blank">Her kan du gjøre din bestilling.</a></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3200">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3200">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3199"> <div class="maksimer-faq-article-toggle"> Flytte ut </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal"><span style="color: rgb(51, 51, 51); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Når du flytter ut må du kontakte oss for å få avsluttet avtalen, vi gir da også beskjed til din netteier.<o:p></o:p></span></p><p class="MsoNormal"><span style="color: rgb(51, 51, 51);">Vi kan ikke avslutte avtaler tilbake i tid, men ser helst at flytting meldes en uke før utflytt.<br></span></p><p class="MsoNormal"><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgb(51, 51, 51);">Du kan gi beskjed om flytting via vårt <a href="https://www.agva.no/kundeservice/" target="_blank">kontaktskjema</a>.</span></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3199">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3199">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> </div> <p class="maksimer-faq-article-accordion-toggle" data-id="774">Faktura og betaling</p> <div class="maksimer-faq-articles" data-id="774"> <h2>Faktura og betaling</h2> <div class="maksimer-faq-article" data-id="3183"> <div class="maksimer-faq-article-toggle"> eFaktura, avtalegiro og betalingsalternativer </div> <div class="maksimer-faq-article-content"> <p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b><span style="color:#333333">eFaktura <br></span></b><span style="color: rgb(51, 51, 51);">Fakturaen kommer inn i nettbanken din i stedet for i postkassen. Den blir ikke trukket fra konto automatisk, så du må enten godkjenne hver enkelt faktura eller tegne avtalegiro i tillegg for å få betalt fakturaen.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><span style="color:#333333"> </span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b><span style="color:#333333">Avtalegiro<br></span></b><span style="color: rgb(51, 51, 51);">Avtalegiro innebærer at fakturaen trekkes direkte fra konto uten at du må godkjenne hver gang. Avtalegiro kan brukes sammen med både eFaktura, epostfaktura og papirfaktura. Dersom du kun har opprettet avtalegiro kommer papirfaktura i posten om ikke annet er avtalt. Vi er pliktet å sende en spesifikasjon slik at du ser hva du betaler for. Det tilkommer miljøgebyr på papirfaktura, men du kan når som helst kontakte oss for å gå over til eFaktura eller epostfaktura.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><span style="color:#333333"> </span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b><span style="color:#333333">Epostfaktura<br></span></b><span style="color: rgb(51, 51, 51);">Du får faktura som en pdf på eposten som er registrert hos oss. </span><span style="color: rgb(51, 51, 51);">Du må selv legge denne inn i din nettbank. </span><span style="color: rgb(51, 51, 51);">Du gir beskjed til kundeservice at du ønsker dette ved å fylle ut vårt <a href="https://www.agva.no/kundeservice/" target="_blank">kontaktskjema</a>.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><br></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b><span style="color:#333333">Giro<br></span></b><span style="color: rgb(51, 51, 51);">Fakturaen kommer per post.</span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><b>For å unngå eventuelle gebyrer kan du opprette eFaktura og avtalegiro i nettbanken din allerede før du mottatt første faktura. Ved å bruke referansene og instruksene vi sender til deg per epost når vi startet din strømleveranse kan du enkelt opprette dette selv. </b></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm"><span style="color: rgb(51, 51, 51);">For å endre betalingsalternativ kan du sende oss en melding via vårt </span><a href="https://www.agva.no/kundeservice/" target="_blank" style="background-color: rgb(255, 255, 255);"><span style="color:#337AB7">kontaktskjema</span></a><span style="color: rgb(51, 51, 51);">.</span><br></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3183">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3183">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3202"> <div class="maksimer-faq-article-toggle"> Samfakturering og gjennomfakturering </div> <div class="maksimer-faq-article-content"> <p style="margin: 0cm 0cm 7.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="color: rgb(51, 51, 51); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Nei, vi tilbyr ikke samfakturering slik at det vil bli separat faktura fra oss og netteier.</span><span style="color:#333333"><o:p></o:p></span></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3202">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3202">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3193"> <div class="maksimer-faq-article-toggle"> Miljøgebyr </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Dersom du ikke har tegnet avtale om faktura på email eller rett i nettbanken (eFaktura) må vi sende den i posten med de kostnadene det medfører. Du kan når som helst skifte til elektronisk faktura så vil det ikke komme miljøgebyr. <br> Om du har Avtalegiro og ikke efaktura eller epostfaktura i tillegg, kommer fakturagrunnlaget i posten. Dette vil også medføre miljøgebyr.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3193">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3193">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3191"> <div class="maksimer-faq-article-toggle"> Faktureringsintervall </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal" style="margin-bottom:7.5pt"><span style="color:#333333">De fleste avtaler faktureres hver mnd, og vil bli sendt ut i løpet av den første uken hver mnd.<o:p></o:p></span></p><p class="MsoNormal" style="margin-bottom:7.5pt"><span style="color:#333333">Noen avtaler faktureres 2 mnd av gangen. Du kan se hvilken avtale du har på <a href="https://www.agva.no/min-side/" target="_blank">Min Side</a> (på en av dine fakturaer).<o:p></o:p></span></p><p class="MsoNormal">Dersom du ønsker en fast forfallsdato er vi behjelpelig med dette. Kontakt oss da via vårt <a href="https://www.agva.no/kundeservice/" target="_blank">kontaktskjema</a>. </p><p class="MsoNormal"><o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3191">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3191">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3192"> <div class="maksimer-faq-article-toggle"> Kopi av faktura </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Dette finner du på <a href="https://www.agva.no/min-side/" target="_blank">Min Side</a>.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3192">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3192">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> </div> <p class="maksimer-faq-article-accordion-toggle" data-id="776">Min side</p> <div class="maksimer-faq-articles" data-id="776"> <h2>Min side</h2> <div class="maksimer-faq-article" data-id="3185"> <div class="maksimer-faq-article-toggle"> Innlogging </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal">Det vil ta en uke fra bestilling til du kan logge på min side.<o:p></o:p></p><p> </p><p class="MsoNormal">For å logge på min side må du først <a href="https://www.agva.no/min-side/" target="_blank">registrere deg</a>, det kan du gjøre <a href="https://www.agva.no/min-side/" target="_blank">her</a>.<o:p></o:p></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3185">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3185">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3194"> <div class="maksimer-faq-article-toggle"> Innloggingsproblemer </div> <div class="maksimer-faq-article-content"> <p>Første gangen du er inne på min side må du velge alternativet «<a href="https://www.agva.no/min-side/" target="_blank">Registrer bruker».</a></p><p>Mobiltelefonnummer eller epostadresse må være de samme som du registrerte hos oss ved bestilling.</p><p>Det tar cirka en uke fra at du bestiller til at du kan logge deg inn på min side.</p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3194">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3194">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3195"> <div class="maksimer-faq-article-toggle"> Informasjon om min side </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal"><span style="color: rgb(51, 51, 51); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">På min side kan du finne kopi av tidligere fakturaer, se hvilken avtale du har og følge med på ditt forbruk.<o:p></o:p></span></p><p> </p><p class="MsoNormal"><span style="color: rgb(51, 51, 51); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Du kan også finne ditt målepunkt id. Her logger du inn på <a href="https://www.agva.no/min-side/" target="_blank">Min Side</a>.<o:p></o:p></span></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3195">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3195">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> </div> <p class="maksimer-faq-article-accordion-toggle" data-id="778">Annet</p> <div class="maksimer-faq-articles" data-id="778"> <h2>Annet</h2> <div class="maksimer-faq-article" data-id="3205"> <div class="maksimer-faq-article-toggle"> Nettleie </div> <div class="maksimer-faq-article-content"> <p style="margin-bottom: 12px; color: rgb(51, 51, 51); font-family: Optima, helvetica, sans-serif; font-size: 13px;"><span style="font-size: 14px; font-family: "Helvetica Neue";">Det vanligste er å ha en avtale med en strømleverandør og en avtale med et nettselskap. Den strømmen du faktisk bruker, kjøper du hos strømleverandøren. Nettleie betaler du til det lokale nettselskapet ditt, det er for å få overført strøm til boligen din. Du vil derfor motta en faktura fra strømleverandøren for kjøp av strøm og en faktura fra nettselskapet for tilførsel av strøm.</span></p><p style="margin-bottom: 12px; color: rgb(51, 51, 51); font-family: Optima, helvetica, sans-serif; font-size: 13px;"><span style="font-size: 14px; font-family: "Helvetica Neue";">Du kan selv velge strømleverandør, men du må ha nettleie fra ditt lokale nettselskap. Når du flytter inn på en ny adresse melder du ifra til oss om dette så ordner vi med strømleveranse til deg men vi sørger også for at kontakte nettleverandøren din slik at du ikke trenger å tenke på det.</span></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3205">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3205">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3203"> <div class="maksimer-faq-article-toggle"> Målepunktid </div> <div class="maksimer-faq-article-content"> <div style=""><h4 style=""><span style="font-family: Helvetica; font-size: 14px;">Dette nummeret er unikt for hver enkelt strømmåler og identifiserer det spesifikke målepunktet strømmen leveres på. Dette nummeret står ikke på selve måleren.</span><br></h4><span style="font-family: Helvetica; font-size: 14px;"> </span><p class="MsoNormal" style=""><span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: Helvetica; font-size: 14px;">Målepunkt id starter alltid på 7070575000 + 8 siffer, du finner det på faktura fra din netteier eller får det opplyst om du tar kontakt med dem.</span><font color="#333333" face="Segoe UI, Helvetica Neue, Apple Color Emoji, Segoe UI Emoji, Helvetica, Arial, sans-serif"><o:p></o:p></font></span></p></div><div></div><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3203">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3203">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="3204"> <div class="maksimer-faq-article-toggle"> Agva og WWF </div> <div class="maksimer-faq-article-content"> <p class="MsoNormal"><span style="color: rgb(86, 86, 86); font-family: Helvetica;">Agva Kraft er opptatt av å gjøre det vi kan for å forhindre den menneskeskapte globale oppvarmingen. Agva kraft støtter arbeidet </span><a href="https://www.wwf.no/bedriftssamarbeid/samarbeidspartnere/andre_samarbeidspartnere/" style="text-size-adjust: 100%; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit; font-family: tablet-gothic, sans-serif; vertical-align: top; color: rgb(78, 186, 163); background-color: rgb(255, 255, 255);"><span style="font-family: Helvetica;">WWF</span><span style="font-family: Helvetica;"> </span></a><span style="color: rgb(86, 86, 86); font-family: tablet-gothic, sans-serif;"><span style="font-family: Helvetica;">Verdens naturfond gjør for å bremse klimaendringene og stanse tapet av natur. Dette samarbeidet, og tips til hvordan du kan spare strøm i hjemmet ditt,</span><span style="font-family: Helvetica;"> </span></span><a href="https://www.agva.no/miljo/" style="text-size-adjust: 100%; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit; font-family: tablet-gothic, sans-serif; vertical-align: top; color: rgb(78, 186, 163); background-color: rgb(255, 255, 255);"><span style="font-family: Helvetica;">kan du lese mer om her</span></a><span style="color: rgb(86, 86, 86); font-family: Helvetica;">. Ingen kan ta fullt ansvar for å stanse den globale oppvarmingen, men alle kan gjøre sitt. </span><br></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="3204">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" name="maksimer-voting-reason-text" type="textarea"></textarea> </label> </div> <button class="maksimer-voting-post" data-id="3204">Send</button> <span class="maksimer-voting-modal-cancel">Avbryt</span> </div> <p class="maksimer-voting-modal-error"> Vennligst velg ett av alternativene eller hvis du har valgt "annet" enn du trenger å skrive en grunn. </p> <p class="maksimer-voting-modal-success">Takk for at du ga oss tilbakemelding!</p> </div> </div> </div> <div class="maksimer-faq-article" data-id="6082"> <div class="maksimer-faq-article-toggle"> Statens strømstøtte </div> <div class="maksimer-faq-article-content"> <p>Stortinget har vedtatt en støtteordning som administreres av nettselskapene. Alle Agvas strømavtaler for privatpersoner omfattes av støtteordningen, uavhengig av om det er spot, fastpris eller variabel. Men støtten blir fratrukket på regningen fra nettselskapet. <a href="https://www.agva.no/statens-stromstotte-trekkes-fra-nettleien/" style="background-color: rgb(255, 255, 255);">Les mer her.</a><br></p><div class="maksimer-voting"> <h5>Fikk du svar på spørsmålet?</h5> <div class="maksimer-voting-buttons"> <button class="maksimer-voting-modal-trigger">Nei</button> <button class="maksimer-voting-post" data-id="6082">Ja</button> </div> <div class="maksimer-voting-modal"> <div> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="0"> Feil informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input" type="radio" name="maksimer-voting-reason" value="1"> Lite informasjon </label> <label class="maksimer-voting-radio"> <input class="maksimer-voting-radio-input --other" type="radio" name="maksimer-voting-reason" value="2"> Annet <textarea class="maksimer-voting-textarea-input" 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