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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Resolve group conflicts when syncing users | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a01a43f6055d62827dd6b5b1042317e07b9069d8', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a01a43f6055d62827dd6b5b1042317e07b9069d8' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.CSP_REQUESTS_APP_MANIFEST_URL = "https://csp-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"5A37sc0oDeHnutLZ4iFSQg","lastPublished":"2024-11-04T03:38:27.282Z","firstPublishedAt":"2020-12-16T23:35:59.597Z","type":"topic","topicType":"Mixed","topicTitle":"Resolve group conflicts when syncing users","description":"Resolve duplicate names between your identity provider and your Atlassian groups. ","metaDescription":"Resolve group name conflicts when you sync users from your identity provider. Accept or reject groups with duplicate names.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":null,"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-gpHHfC prKHQ' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'>聽</p></div></div></div></div></div></div><p data-renderer-start-pos='2'>Jump to the</p><ul class='ak-ul'><li><p data-renderer-start-pos='15'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Centralized-user-management-content' title='https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Centralized-user-management-content'>Centralized user management content</a></p></li><li><p data-renderer-start-pos='54'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Original-user-management-content' title='https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Original-user-management-content'>Original user management content</a><br><br><br></p></li></ul><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><hr><h2 id='Original-user-management-content'>Original user management content</h2></div></div></div></div></div></div><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='95'>You must be an organization admin to complete the tasks on this page.</p></div></div><p data-renderer-start-pos='168'>When you set up user provisioning, you may run into the situation where your groups in your Atlassian sites have the same names as groups in your identity provider (IdP).</p><p data-renderer-start-pos='340'>When you sync, we鈥檒l warn you about duplicate group names between your IdP and your Atlassian sites. You鈥檒l then be able to accept or reject changes to group members before you sync those groups.</p><p data-renderer-start-pos='537'>Group conflicts occur when groups have the same name in your IdP as groups that already exist in your organization.</p><h2 id='Review-groups-before-you-sync'>Review groups before you sync</h2><p data-renderer-start-pos='685'>Before you sync and replace your groups, we鈥檒l share a list with you of group names and a breakdown of the membership changes that will happen. Here鈥檚 a screenshot with a sample breakdown.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/2QFZFXi609obpZKkubMoVy/34b245d968f486ea09fc6810aa18f340/diagram_UserProvisioning2.png' alt='A list of group names, their product access, and the changes that will happen with sync'></div></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='876'><strong>Name</strong> of the group</p></li><li><p data-renderer-start-pos='897'><strong>Product access</strong> for the group</p></li><li><p data-renderer-start-pos='929'>Name of each <strong>site</strong> for the group</p></li><li><p data-renderer-start-pos='964'>Number of users <strong>added</strong> or<strong> removed </strong>if you decide to overwrite the group<br><br></p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='1040'><strong>Can I sync default access groups?</strong></p><p data-renderer-start-pos='1075'>We can鈥檛 sync groups from your identity provider when the group is a default access group on your Atlassian product site. If you want to sync the group, you can change its default access status and then sync it.</p></div></div><p data-renderer-start-pos='1290'>To change the default access status of the group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='1341'>Go to聽your organization<strong> </strong>at聽<a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com' title='http://admin.atlassian.com'>admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos='1392'>Navigate to <strong>Sites and Products</strong> <strong>></strong> <strong>Product access.</strong></p></li><li><p data-renderer-start-pos='1444'>Under the聽<strong>Options</strong>聽column, select聽<strong>Don鈥檛 make this group default.</strong></p></li><li><p data-renderer-start-pos='1511'>If you can鈥檛 select it, assign default access to another group, and then try again.</p></li></ol><p data-renderer-start-pos='1600'>Learn more about <span><a href='https://support.atlassian.com/user-management/docs/give-users-access-to-products/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>default access groups</a></span></p><h2 id='Update-groups-before-you-sync'>Update groups before you sync</h2><p data-renderer-start-pos='1651'>To update groups before you sync, you compare user membership between the groups in a table, review each potential user change, and then make one of the following updates to your IDP.聽</p><ul class='ak-ul'><li><p data-renderer-start-pos='1837'><strong>Remove</strong> users from your IDP group if you don鈥檛 want them to gain access to your Atlassian products.</p></li><li><p data-renderer-start-pos='1939'><strong>Add</strong> users to your IDP group if you don't want them to lose access to your Atlassian products.</p></li><li><p data-renderer-start-pos='2036'><strong>Rename</strong> your IDP group if you want to keep your Atlassian site group when syncing from your IDP to your organization.</p></li></ul><h2 id='Sync-groups-after-you-review'>Sync groups after you review</h2><p data-renderer-start-pos='2188'>When we sync groups, we overwrite your organization and site groups with your IdP groups. This means that some users could lose or gain product access and permissions granted by the group.</p><p data-renderer-start-pos='2378'>You have the flexibility to sync one group at a time or to sync all groups at once.</p><p data-renderer-start-pos='2463'>To review and sync groups:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2491'>Go to聽your organization<strong> </strong>at聽<a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos='2542'>Navigate to聽your<strong> Identity provider </strong>directory<strong>. </strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='2590'>For Google Workspace, select <strong>Groups. </strong></p></li><li><p data-renderer-start-pos='2631'>For other identity providers, go to the <strong>User provisioning </strong>section.</p></li></ol></li><li><p data-renderer-start-pos='2705'>A warning message appears with the number of groups we could not sync.</p></li><li><p data-renderer-start-pos='2779'>Select <strong>Review groups</strong></p></li><li><p data-renderer-start-pos='2803'>Review member changes (members to be <strong>added</strong> or <strong>removed</strong> from the group).</p></li><li><p data-renderer-start-pos='2877'>Select <strong>Sync group.</strong></p></li></ol><p data-renderer-start-pos='2901'>If you want to quickly sync all groups then select <strong>Sync all groups</strong> and follow the prompts.</p><h2 id='Group-sync-is-complete'>Group sync is complete</h2><p data-renderer-start-pos='3017'>You know you鈥檙e done syncing when the number of synced groups listed in <strong>User provisioning </strong>matches the number of synced groups in your IdP.</p><p data-renderer-start-pos='3157'>Learn more about syncing in <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning' title='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning'>User provisioning</a> or <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite' title='https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite'>Google Workspace</a></p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><hr><h2 id='Centralized-user-management-content'>Centralized user management content</h2></div></div></div></div></div></div><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='3225'>You must be an organization admin to complete the tasks on this page. </p></div></div><p data-renderer-start-pos='3299'>When you set up user provisioning, you may run into the situation where your groups in your Atlassian organization have the same names as groups in your identity provider (IdP).</p><p data-renderer-start-pos='3478'>When you sync, we鈥檒l warn you about duplicate group names between your IdP and your Atlassian organization. You鈥檒l then be able to accept or reject changes to group members before you聽sync聽those groups.</p><p data-renderer-start-pos='3682'>Group conflicts occur when groups have the same name in your IdP as groups that already exist in your organization.</p><h2 id='Review-groups-before-you-sync.1'>Review groups before you sync</h2><p data-renderer-start-pos='3830'>Before you sync and replace your groups, we鈥檒l share a list with you of group names and a breakdown of the membership changes that will happen. Here鈥檚 a screenshot with a sample breakdown.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/2QFZFXi609obpZKkubMoVy/34b245d968f486ea09fc6810aa18f340/diagram_UserProvisioning2.png' alt='A list of group names, their product access, and the changes that will happen with sync'></div></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='4021'><strong>Name</strong>聽of the group</p></li><li><p data-renderer-start-pos='4042'><strong>Product access</strong>聽for the group</p></li><li><p data-renderer-start-pos='4074'>Name of each聽<strong>site</strong>聽for the group</p></li><li><p data-renderer-start-pos='4109'>Number of users聽<strong>added</strong>聽or<strong>聽removed聽</strong>if you decide to overwrite the group<br><br></p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4185'><strong>Can I sync default access groups?</strong></p><p data-renderer-start-pos='4220'>We can鈥檛 sync groups from your identity provider when the group is a default access group in your Atlassian organization. If you want to sync the group, you can change its default access status and then sync it.</p></div></div><p data-renderer-start-pos='4435'>To change the default access status of the group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4486'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='4491'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Products</strong></span></span></span>, then for the product you want to change, select <strong>Manage Access</strong>.</p></li><li><p data-renderer-start-pos='4560'>Next to the group you want to change, select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> > <strong>Update default group setting</strong>. <br>If you can鈥檛 select it, assign default access to another group first.</p></li><li><p data-renderer-start-pos='4713'>Select which role you鈥檇 like to make the default role for this group. Or select <strong>None</strong> to remove it as a default group.</p></li></ol><p data-renderer-start-pos='4836'>Learn more about <span><a href='https://support.atlassian.com/user-management/docs/give-users-access-to-products/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>default access groups</a></span></p><h2 id='Update-groups-before-you-sync.1'>Update groups before you sync</h2><p data-renderer-start-pos='4887'>To update groups before you sync, you compare user membership between the groups in a table, review each potential user change, and then make one of the following updates to your IDP.聽</p><ul class='ak-ul'><li><p data-renderer-start-pos='5073'><strong>Remove</strong> users from your IDP group if you don鈥檛 want them to gain access to your Atlassian products.</p></li><li><p data-renderer-start-pos='5175'><strong>Add</strong> users to your IDP group if you don't want them to lose access to your Atlassian products.</p></li><li><p data-renderer-start-pos='5272'><strong>Rename</strong> your IDP group if you want to keep your Atlassian organization group when syncing from your IDP to your organization.</p></li></ul><h2 id='Sync-groups-after-you-review.1'>Sync groups after you review</h2><p data-renderer-start-pos='5432'>When we sync groups, we overwrite your organization groups with your IDP groups. This means that some users could lose or gain product access and permissions granted by the group.</p><p data-renderer-start-pos='5613'>You have the flexibility to sync one group at a time or to sync all groups at once.</p><p data-renderer-start-pos='5698'>To review and sync groups:</p><ol class='ak-ol'><li><p data-renderer-start-pos='5726'>Go to聽your organization<strong> </strong>at聽<a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos='5777'>Navigate to聽your<strong> Identity provider </strong>directory<strong>. </strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='5825'>For Google Workspace, select <strong>Groups. </strong></p></li><li><p data-renderer-start-pos='5866'>For other identity providers, go to the <strong>User provisioning </strong>section.</p></li></ol></li><li><p data-renderer-start-pos='5940'>A warning message appears with the number of groups we could not sync.</p></li><li><p data-renderer-start-pos='6014'>Select <strong>Review groups</strong></p></li><li><p data-renderer-start-pos='6038'>Review member changes (members to be <strong>added</strong> or <strong>removed</strong> from the group).</p></li><li><p data-renderer-start-pos='6112'>Select <strong>Sync group.</strong></p></li></ol><p data-renderer-start-pos='6136'>If you want to quickly sync all groups then select <strong>Sync all groups</strong> and follow the prompts. </p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='6229'><strong>Sync all groups</strong> syncs the first 20 groups on the list of conflicting groups. You may need to select <strong>Sync all groups</strong> multiple times to sync your complete list of conflicts in batches of 20. </p></div></div><h2 id='Group-sync-is-complete.1'>Group sync is complete</h2><p data-renderer-start-pos='6446'>You know you鈥檙e done syncing when the number of synced groups listed in <strong>User provisioning </strong>matches the number of synced groups in your IDP.</p><p data-renderer-start-pos='6586'>Learn more about syncing in <span><a href='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>User provisioning</a></span> or <span><a href='https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Google Workspace</a></span></p><p data-renderer-start-pos='6622'>聽</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"5o3qaiN9ECDNauaGXqxs0B","collections":[{"id":"5o3qaiN9ECDNauaGXqxs0B","pageType":"Documentation","title":"Provision and sync users from an identity provider","description":"Make changes in your identity provider to users and groups and sync them to your Atlassian organization.","url":"/provisioning-users/docs/provision-and-sync-users-from-an-identity-provider/"},{"id":"32i0QwnuGtZ9VQ23iB7H6s","pageType":"Documentation","title":"Provision and sync users from Google Workspace","description":"Connect, manage, sync, and deactivate Google Workspace user accounts for your Atlassian organization.","url":"/provisioning-users/docs/provision-and-sync-users-from-g-suite/"},{"id":"3dS5y7v0wYzw7MGufsXLUL","pageType":"Documentation","title":"Connect identity providers to your organization","description":"Connect identity providers to manage and secure users.","url":"/provisioning-users/docs/connect-identity-providers-to-your-organization/"},{"id":"43M4H3lEPfkWsIlYZZYhhZ","pageType":"Documentation","title":" Provision and sync users from Microsoft Azure AD","description":"Connect, manage, and sync Microsoft Azure AD groups and users to your Atlassian organization.","url":"/provisioning-users/docs/provision-and-sync-users-from-microsoft-azure-ad/"}],"confluencePageId":null,"context":{"id":"coO8c7LypRMze4rajkC2I","type":"contextTheme","docsHomeSlug":"/provisioning-users/resources/","icon":{},"deployment":"Not Applicable","hubName":"Provisioning users"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"Original user management content","id":"Original-user-management-content"},{"title":"Review groups before you sync","id":"Review-groups-before-you-sync"},{"title":"Update groups before you sync","id":"Update-groups-before-you-sync"},{"title":"Sync groups after you review","id":"Sync-groups-after-you-review"},{"title":"Group sync is complete","id":"Group-sync-is-complete"},{"title":"Centralized user management content","id":"Centralized-user-management-content"},{"title":"Review groups before you sync","id":"Review-groups-before-you-sync.1"},{"title":"Update groups before you sync","id":"Update-groups-before-you-sync.1"},{"title":"Sync groups after you review","id":"Sync-groups-after-you-review.1"},{"title":"Group sync is complete","id":"Group-sync-is-complete.1"}],"url":"/provisioning-users/docs/resolve-group-conflicts-when-syncing-users/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos=\"48\">To check, go to your organization at <a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class=\"sc-gpHHfC prKHQ\" href=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\" title=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\">Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"0\"><strong>Original </strong></p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"13\"><strong>Centralized </strong></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"31\">As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png\" alt=\"Original user management png\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"118\">As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png\" alt=\"Centralized user management png\"/></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"188\">聽</p></div></div></div></div></div></div><p data-renderer-start-pos=\"2\">Jump to the</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"15\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Centralized-user-management-content\" title=\"https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Centralized-user-management-content\">Centralized user management content</a></p></li><li><p data-renderer-start-pos=\"54\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Original-user-management-content\" title=\"https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Original-user-management-content\">Original user management content</a><br/><br/><br/></p></li></ul><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><hr/><h2 id=\"Original-user-management-content\">Original user management content</h2></div></div></div></div></div></div><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"95\">You must be an organization admin to complete the tasks on this page.</p></div></div><p data-renderer-start-pos=\"168\">When you set up user provisioning, you may run into the situation where your groups in your Atlassian sites have the same names as groups in your identity provider (IdP).</p><p data-renderer-start-pos=\"340\">When you sync, we鈥檒l warn you about duplicate group names between your IdP and your Atlassian sites. You鈥檒l then be able to accept or reject changes to group members before you sync those groups.</p><p data-renderer-start-pos=\"537\">Group conflicts occur when groups have the same name in your IdP as groups that already exist in your organization.</p><h2 id=\"Review-groups-before-you-sync\">Review groups before you sync</h2><p data-renderer-start-pos=\"685\">Before you sync and replace your groups, we鈥檒l share a list with you of group names and a breakdown of the membership changes that will happen. Here鈥檚 a screenshot with a sample breakdown.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/2QFZFXi609obpZKkubMoVy/34b245d968f486ea09fc6810aa18f340/diagram_UserProvisioning2.png\" alt=\"A list of group names, their product access, and the changes that will happen with sync\"/></div></div></div><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"876\"><strong>Name</strong> of the group</p></li><li><p data-renderer-start-pos=\"897\"><strong>Product access</strong> for the group</p></li><li><p data-renderer-start-pos=\"929\">Name of each <strong>site</strong> for the group</p></li><li><p data-renderer-start-pos=\"964\">Number of users <strong>added</strong> or<strong> removed </strong>if you decide to overwrite the group<br/><br/></p></li></ol><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"1040\"><strong>Can I sync default access groups?</strong></p><p data-renderer-start-pos=\"1075\">We can鈥檛 sync groups from your identity provider when the group is a default access group on your Atlassian product site. If you want to sync the group, you can change its default access status and then sync it.</p></div></div><p data-renderer-start-pos=\"1290\">To change the default access status of the group:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"1341\">Go to聽your organization<strong> </strong>at聽<a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com\" title=\"http://admin.atlassian.com\">admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos=\"1392\">Navigate to <strong>Sites and Products</strong> <strong>></strong> <strong>Product access.</strong></p></li><li><p data-renderer-start-pos=\"1444\">Under the聽<strong>Options</strong>聽column, select聽<strong>Don鈥檛 make this group default.</strong></p></li><li><p data-renderer-start-pos=\"1511\">If you can鈥檛 select it, assign default access to another group, and then try again.</p></li></ol><p data-renderer-start-pos=\"1600\">Learn more about <span><a href=\"https://support.atlassian.com/user-management/docs/give-users-access-to-products/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">default access groups</a></span></p><h2 id=\"Update-groups-before-you-sync\">Update groups before you sync</h2><p data-renderer-start-pos=\"1651\">To update groups before you sync, you compare user membership between the groups in a table, review each potential user change, and then make one of the following updates to your IDP.聽</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"1837\"><strong>Remove</strong> users from your IDP group if you don鈥檛 want them to gain access to your Atlassian products.</p></li><li><p data-renderer-start-pos=\"1939\"><strong>Add</strong> users to your IDP group if you don't want them to lose access to your Atlassian products.</p></li><li><p data-renderer-start-pos=\"2036\"><strong>Rename</strong> your IDP group if you want to keep your Atlassian site group when syncing from your IDP to your organization.</p></li></ul><h2 id=\"Sync-groups-after-you-review\">Sync groups after you review</h2><p data-renderer-start-pos=\"2188\">When we sync groups, we overwrite your organization and site groups with your IdP groups. This means that some users could lose or gain product access and permissions granted by the group.</p><p data-renderer-start-pos=\"2378\">You have the flexibility to sync one group at a time or to sync all groups at once.</p><p data-renderer-start-pos=\"2463\">To review and sync groups:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"2491\">Go to聽your organization<strong> </strong>at聽<a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos=\"2542\">Navigate to聽your<strong> Identity provider </strong>directory<strong>. </strong></p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"2590\">For Google Workspace, select <strong>Groups. </strong></p></li><li><p data-renderer-start-pos=\"2631\">For other identity providers, go to the <strong>User provisioning </strong>section.</p></li></ol></li><li><p data-renderer-start-pos=\"2705\">A warning message appears with the number of groups we could not sync.</p></li><li><p data-renderer-start-pos=\"2779\">Select <strong>Review groups</strong></p></li><li><p data-renderer-start-pos=\"2803\">Review member changes (members to be <strong>added</strong> or <strong>removed</strong> from the group).</p></li><li><p data-renderer-start-pos=\"2877\">Select <strong>Sync group.</strong></p></li></ol><p data-renderer-start-pos=\"2901\">If you want to quickly sync all groups then select <strong>Sync all groups</strong> and follow the prompts.</p><h2 id=\"Group-sync-is-complete\">Group sync is complete</h2><p data-renderer-start-pos=\"3017\">You know you鈥檙e done syncing when the number of synced groups listed in <strong>User provisioning </strong>matches the number of synced groups in your IdP.</p><p data-renderer-start-pos=\"3157\">Learn more about syncing in <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning\" title=\"https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning\">User provisioning</a> or <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite\" title=\"https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite\">Google Workspace</a></p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><hr/><h2 id=\"Centralized-user-management-content\">Centralized user management content</h2></div></div></div></div></div></div><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"3225\">You must be an organization admin to complete the tasks on this page. </p></div></div><p data-renderer-start-pos=\"3299\">When you set up user provisioning, you may run into the situation where your groups in your Atlassian organization have the same names as groups in your identity provider (IdP).</p><p data-renderer-start-pos=\"3478\">When you sync, we鈥檒l warn you about duplicate group names between your IdP and your Atlassian organization. You鈥檒l then be able to accept or reject changes to group members before you聽sync聽those groups.</p><p data-renderer-start-pos=\"3682\">Group conflicts occur when groups have the same name in your IdP as groups that already exist in your organization.</p><h2 id=\"Review-groups-before-you-sync.1\">Review groups before you sync</h2><p data-renderer-start-pos=\"3830\">Before you sync and replace your groups, we鈥檒l share a list with you of group names and a breakdown of the membership changes that will happen. Here鈥檚 a screenshot with a sample breakdown.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/2QFZFXi609obpZKkubMoVy/34b245d968f486ea09fc6810aa18f340/diagram_UserProvisioning2.png\" alt=\"A list of group names, their product access, and the changes that will happen with sync\"/></div></div></div><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4021\"><strong>Name</strong>聽of the group</p></li><li><p data-renderer-start-pos=\"4042\"><strong>Product access</strong>聽for the group</p></li><li><p data-renderer-start-pos=\"4074\">Name of each聽<strong>site</strong>聽for the group</p></li><li><p data-renderer-start-pos=\"4109\">Number of users聽<strong>added</strong>聽or<strong>聽removed聽</strong>if you decide to overwrite the group<br/><br/></p></li></ol><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"4185\"><strong>Can I sync default access groups?</strong></p><p data-renderer-start-pos=\"4220\">We can鈥檛 sync groups from your identity provider when the group is a default access group in your Atlassian organization. If you want to sync the group, you can change its default access status and then sync it.</p></div></div><p data-renderer-start-pos=\"4435\">To change the default access status of the group:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4486\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"4491\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Products</strong></span></span></span>, then for the product you want to change, select <strong>Manage Access</strong>.</p></li><li><p data-renderer-start-pos=\"4560\">Next to the group you want to change, select <span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><circle cx=\"5\" cy=\"12\" r=\"2\"/><circle cx=\"12\" cy=\"12\" r=\"2\"/><circle cx=\"19\" cy=\"12\" r=\"2\"/></g></svg></span></span></span></span></span> > <strong>Update default group setting</strong>. <br/>If you can鈥檛 select it, assign default access to another group first.</p></li><li><p data-renderer-start-pos=\"4713\">Select which role you鈥檇 like to make the default role for this group. Or select <strong>None</strong> to remove it as a default group.</p></li></ol><p data-renderer-start-pos=\"4836\">Learn more about <span><a href=\"https://support.atlassian.com/user-management/docs/give-users-access-to-products/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">default access groups</a></span></p><h2 id=\"Update-groups-before-you-sync.1\">Update groups before you sync</h2><p data-renderer-start-pos=\"4887\">To update groups before you sync, you compare user membership between the groups in a table, review each potential user change, and then make one of the following updates to your IDP.聽</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"5073\"><strong>Remove</strong> users from your IDP group if you don鈥檛 want them to gain access to your Atlassian products.</p></li><li><p data-renderer-start-pos=\"5175\"><strong>Add</strong> users to your IDP group if you don't want them to lose access to your Atlassian products.</p></li><li><p data-renderer-start-pos=\"5272\"><strong>Rename</strong> your IDP group if you want to keep your Atlassian organization group when syncing from your IDP to your organization.</p></li></ul><h2 id=\"Sync-groups-after-you-review.1\">Sync groups after you review</h2><p data-renderer-start-pos=\"5432\">When we sync groups, we overwrite your organization groups with your IDP groups. This means that some users could lose or gain product access and permissions granted by the group.</p><p data-renderer-start-pos=\"5613\">You have the flexibility to sync one group at a time or to sync all groups at once.</p><p data-renderer-start-pos=\"5698\">To review and sync groups:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"5726\">Go to聽your organization<strong> </strong>at聽<a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos=\"5777\">Navigate to聽your<strong> Identity provider </strong>directory<strong>. </strong></p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"5825\">For Google Workspace, select <strong>Groups. </strong></p></li><li><p data-renderer-start-pos=\"5866\">For other identity providers, go to the <strong>User provisioning </strong>section.</p></li></ol></li><li><p data-renderer-start-pos=\"5940\">A warning message appears with the number of groups we could not sync.</p></li><li><p data-renderer-start-pos=\"6014\">Select <strong>Review groups</strong></p></li><li><p data-renderer-start-pos=\"6038\">Review member changes (members to be <strong>added</strong> or <strong>removed</strong> from the group).</p></li><li><p data-renderer-start-pos=\"6112\">Select <strong>Sync group.</strong></p></li></ol><p data-renderer-start-pos=\"6136\">If you want to quickly sync all groups then select <strong>Sync all groups</strong> and follow the prompts. </p><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"6229\"><strong>Sync all groups</strong> syncs the first 20 groups on the list of conflicting groups. You may need to select <strong>Sync all groups</strong> multiple times to sync your complete list of conflicts in batches of 20. </p></div></div><h2 id=\"Group-sync-is-complete.1\">Group sync is complete</h2><p data-renderer-start-pos=\"6446\">You know you鈥檙e done syncing when the number of synced groups listed in <strong>User provisioning </strong>matches the number of synced groups in your IDP.</p><p data-renderer-start-pos=\"6586\">Learn more about syncing in <span><a href=\"https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">User provisioning</a></span> or <span><a href=\"https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Google Workspace</a></span></p><p 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2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/provision-and-sync-users-from-an-identity-provider/" data-testid="atlas_link">Provision and sync users from an identity provider</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/provisioning-users/docs/understand-user-provisioning/" data-testid="atlas_link">Understand user provisioning</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/configure-user-provisioning/" data-testid="atlas_link">Configure user provisioning</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/provisioning-users/docs/configure-user-provisioning-with-an-identity-provider/" data-testid="atlas_link">Configure user provisioning with an identity provider</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/configure-user-provisioning-with-google-cloud/" data-testid="atlas_link">Configure user provisioning with Google Cloud</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/configure-user-provisioning-with-okta/" data-testid="atlas_link">Configure user provisioning with Okta</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/configure-user-provisioning-for-active-directory-or-ldap/" data-testid="atlas_link">Configure user provisioning for Active Directory or LDAP</a></li></ul></li><li class="pagetree__item "><a href="/provisioning-users/docs/manage-scim-api-key-expiration/" data-testid="atlas_link">Manage SCIM API key expiration</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/resolve-group-conflicts-when-syncing-users/" data-testid="atlas_link">Resolve group conflicts when syncing users</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/sync-user-attributes-to-your-organization/" data-testid="atlas_link">Sync user attributes to your organization</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/provision-and-sync-users-from-g-suite/" data-testid="atlas_link">Provision and sync users from Google Workspace</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/provisioning-users/docs/connect-to-g-suite/" data-testid="atlas_link">Connect to Google Workspace</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/set-up-g-suite/" data-testid="atlas_link">Set up Google Workspace</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/manage-g-suite-user-syncing/" data-testid="atlas_link">Manage Google Workspace user syncing</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/resolve-conflicts-when-syncing-groups-from-g-suite/" data-testid="atlas_link">Resolve conflicts when syncing groups from Google Workspace</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/edit-g-suite-settings-and-users/" data-testid="atlas_link">Edit Google Workspace settings and users</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/require-users-to-log-in-with-google/" data-testid="atlas_link">Require users to log in with Google</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/g-suite-connection-troubleshooting/" data-testid="atlas_link">G Suite connection troubleshooting</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/connect-identity-providers-to-your-organization/" data-testid="atlas_link">Connect identity providers to your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/add-identity-providers-to-connect-users/" data-testid="atlas_link">Add identity providers to connect users</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/provisioning-users/docs/what-are-identity-providers/" data-testid="atlas_link">Why connect identity providers?</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/supported-identity-providers/" data-testid="atlas_link">Supported identity providers</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/what-are-the-steps-to-connect-an-identity-provider/" data-testid="atlas_link">What are the steps to connect an identity provider?</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/terms-associated-with-your-identity-providers/" data-testid="atlas_link">Terms associated with identity providers</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/choose-your-identity-provider/" data-testid="atlas_link">Choose your identity provider</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/what-are-setup-options-for-provisioning-and-single-sign-on/" data-testid="atlas_link">Connect an identity provider</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/disconnect-your-identity-provider/" data-testid="atlas_link">Disconnect your identity provider</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/link-domains-to-identity-provider-directories/" data-testid="atlas_link">Link domains to identity provider directories</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/provisioning-users/docs/link-domains/" data-testid="atlas_link">Link domains</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/link-domains-to-a-different-directory/" data-testid="atlas_link">Link domains to a different directory</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/what-are-directories/" data-testid="atlas_link">What are directories?</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/what-are-linked-domains/" data-testid="atlas_link">What are linked domains?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/add-identity-providers-to-connect-portal-only-customers/" data-testid="atlas_link">Add identity providers to connect portal-only customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/provisioning-users/docs/steps-to-connect-an-identity-provider-for-customers/" data-testid="atlas_link">Steps to connect an identity provider for customers</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/choose-your-identity-provider-for-portal-only-customers/" data-testid="atlas_link">Choose your identity provider for portal-only customers</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/connect-an-identity-provider/" data-testid="atlas_link">Connect an identity provider for portal-only customers</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/disconnect-your-identity-provider-for-portal-only-customers/" data-testid="atlas_link">Disconnect your identity provider for portal-only customers</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/provision-and-sync-users-from-microsoft-azure-ad/" data-testid="atlas_link"> Provision and sync users from Microsoft Azure AD</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/provisioning-users/docs/choose-the-right-microsoft-azure-ad-option-for-you/" data-testid="atlas_link">Choose the right Microsoft Azure AD option for you</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/connect-and-sync-azure-ad-for-nested-groups/" data-testid="atlas_link">Connect and sync Azure AD for nested groups</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/provisioning-users/docs/connect-to-azure-active-directory/" data-testid="atlas_link">Connect to Azure Active Directory</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/set-up-sync-settings/" data-testid="atlas_link">Set up sync settings</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/manage-sync-settings/" data-testid="atlas_link">Manage sync settings</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/require-single-sign-on-for-user-login/" data-testid="atlas_link">Require single sign-on for user login</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/disconnect-azure-active-directory/" data-testid="atlas_link">Disconnect Azure Active Directory</a></li></ul></li><li class="pagetree__item "><a href="/provisioning-users/docs/switch-from-azure-ad-for-nested-groups-to-scim/" data-testid="atlas_link">Switch from Azure AD for nested groups to SCIM</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/provisioning-users/docs/switch-from-scim-to-azure-ad-for-nested-groups/" data-testid="atlas_link">Switch from SCIM to Azure AD for nested groups</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/provisioning-users/docs/understand-azure-ad-syncing-for-nested-groups/" data-testid="atlas_link">Understand Azure AD syncing for nested groups</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/provisioning-users/docs/how-does-azure-ad-for-nested-groups-work/" data-testid="atlas_link">How does Azure AD for nested groups work?</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/what-are-nested-groups/" data-testid="atlas_link">What are nested groups?</a></li><li class="pagetree__item "><a href="/provisioning-users/docs/limitations-of-azure-ad-for-nested-groups/" data-testid="atlas_link">Limitations of Azure AD for nested groups</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 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style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Provision and sync users from an identity provider</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Resolve group conflicts when syncing users</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-gpHHfC prKHQ' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'>聽</p></div></div></div></div></div></div><p data-renderer-start-pos='2'>Jump to the</p><ul class='ak-ul'><li><p data-renderer-start-pos='15'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Centralized-user-management-content' title='https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Centralized-user-management-content'>Centralized user management content</a></p></li><li><p data-renderer-start-pos='54'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Original-user-management-content' title='https://support.atlassian.com/provisioning-users/docs/resolve-group-conflicts-when-syncing-users#Original-user-management-content'>Original user management content</a><br><br><br></p></li></ul><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><hr><h2 id='Original-user-management-content'>Original user management content</h2></div></div></div></div></div></div><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='95'>You must be an organization admin to complete the tasks on this page.</p></div></div><p data-renderer-start-pos='168'>When you set up user provisioning, you may run into the situation where your groups in your Atlassian sites have the same names as groups in your identity provider (IdP).</p><p data-renderer-start-pos='340'>When you sync, we鈥檒l warn you about duplicate group names between your IdP and your Atlassian sites. You鈥檒l then be able to accept or reject changes to group members before you sync those groups.</p><p data-renderer-start-pos='537'>Group conflicts occur when groups have the same name in your IdP as groups that already exist in your organization.</p><h2 id='Review-groups-before-you-sync'>Review groups before you sync</h2><p data-renderer-start-pos='685'>Before you sync and replace your groups, we鈥檒l share a list with you of group names and a breakdown of the membership changes that will happen. Here鈥檚 a screenshot with a sample breakdown.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/2QFZFXi609obpZKkubMoVy/34b245d968f486ea09fc6810aa18f340/diagram_UserProvisioning2.png' alt='A list of group names, their product access, and the changes that will happen with sync'></div></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='876'><strong>Name</strong> of the group</p></li><li><p data-renderer-start-pos='897'><strong>Product access</strong> for the group</p></li><li><p data-renderer-start-pos='929'>Name of each <strong>site</strong> for the group</p></li><li><p data-renderer-start-pos='964'>Number of users <strong>added</strong> or<strong> removed </strong>if you decide to overwrite the group<br><br></p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='1040'><strong>Can I sync default access groups?</strong></p><p data-renderer-start-pos='1075'>We can鈥檛 sync groups from your identity provider when the group is a default access group on your Atlassian product site. If you want to sync the group, you can change its default access status and then sync it.</p></div></div><p data-renderer-start-pos='1290'>To change the default access status of the group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='1341'>Go to聽your organization<strong> </strong>at聽<a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com' title='http://admin.atlassian.com'>admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos='1392'>Navigate to <strong>Sites and Products</strong> <strong>></strong> <strong>Product access.</strong></p></li><li><p data-renderer-start-pos='1444'>Under the聽<strong>Options</strong>聽column, select聽<strong>Don鈥檛 make this group default.</strong></p></li><li><p data-renderer-start-pos='1511'>If you can鈥檛 select it, assign default access to another group, and then try again.</p></li></ol><p data-renderer-start-pos='1600'>Learn more about <span><a href='https://support.atlassian.com/user-management/docs/give-users-access-to-products/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>default access groups</a></span></p><h2 id='Update-groups-before-you-sync'>Update groups before you sync</h2><p data-renderer-start-pos='1651'>To update groups before you sync, you compare user membership between the groups in a table, review each potential user change, and then make one of the following updates to your IDP.聽</p><ul class='ak-ul'><li><p data-renderer-start-pos='1837'><strong>Remove</strong> users from your IDP group if you don鈥檛 want them to gain access to your Atlassian products.</p></li><li><p data-renderer-start-pos='1939'><strong>Add</strong> users to your IDP group if you don't want them to lose access to your Atlassian products.</p></li><li><p data-renderer-start-pos='2036'><strong>Rename</strong> your IDP group if you want to keep your Atlassian site group when syncing from your IDP to your organization.</p></li></ul><h2 id='Sync-groups-after-you-review'>Sync groups after you review</h2><p data-renderer-start-pos='2188'>When we sync groups, we overwrite your organization and site groups with your IdP groups. This means that some users could lose or gain product access and permissions granted by the group.</p><p data-renderer-start-pos='2378'>You have the flexibility to sync one group at a time or to sync all groups at once.</p><p data-renderer-start-pos='2463'>To review and sync groups:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2491'>Go to聽your organization<strong> </strong>at聽<a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos='2542'>Navigate to聽your<strong> Identity provider </strong>directory<strong>. </strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='2590'>For Google Workspace, select <strong>Groups. </strong></p></li><li><p data-renderer-start-pos='2631'>For other identity providers, go to the <strong>User provisioning </strong>section.</p></li></ol></li><li><p data-renderer-start-pos='2705'>A warning message appears with the number of groups we could not sync.</p></li><li><p data-renderer-start-pos='2779'>Select <strong>Review groups</strong></p></li><li><p data-renderer-start-pos='2803'>Review member changes (members to be <strong>added</strong> or <strong>removed</strong> from the group).</p></li><li><p data-renderer-start-pos='2877'>Select <strong>Sync group.</strong></p></li></ol><p data-renderer-start-pos='2901'>If you want to quickly sync all groups then select <strong>Sync all groups</strong> and follow the prompts.</p><h2 id='Group-sync-is-complete'>Group sync is complete</h2><p data-renderer-start-pos='3017'>You know you鈥檙e done syncing when the number of synced groups listed in <strong>User provisioning </strong>matches the number of synced groups in your IdP.</p><p data-renderer-start-pos='3157'>Learn more about syncing in <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning' title='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning'>User provisioning</a> or <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite' title='https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite'>Google Workspace</a></p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><hr><h2 id='Centralized-user-management-content'>Centralized user management content</h2></div></div></div></div></div></div><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='3225'>You must be an organization admin to complete the tasks on this page. </p></div></div><p data-renderer-start-pos='3299'>When you set up user provisioning, you may run into the situation where your groups in your Atlassian organization have the same names as groups in your identity provider (IdP).</p><p data-renderer-start-pos='3478'>When you sync, we鈥檒l warn you about duplicate group names between your IdP and your Atlassian organization. You鈥檒l then be able to accept or reject changes to group members before you聽sync聽those groups.</p><p data-renderer-start-pos='3682'>Group conflicts occur when groups have the same name in your IdP as groups that already exist in your organization.</p><h2 id='Review-groups-before-you-sync.1'>Review groups before you sync</h2><p data-renderer-start-pos='3830'>Before you sync and replace your groups, we鈥檒l share a list with you of group names and a breakdown of the membership changes that will happen. Here鈥檚 a screenshot with a sample breakdown.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/2QFZFXi609obpZKkubMoVy/34b245d968f486ea09fc6810aa18f340/diagram_UserProvisioning2.png' alt='A list of group names, their product access, and the changes that will happen with sync'></div></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='4021'><strong>Name</strong>聽of the group</p></li><li><p data-renderer-start-pos='4042'><strong>Product access</strong>聽for the group</p></li><li><p data-renderer-start-pos='4074'>Name of each聽<strong>site</strong>聽for the group</p></li><li><p data-renderer-start-pos='4109'>Number of users聽<strong>added</strong>聽or<strong>聽removed聽</strong>if you decide to overwrite the group<br><br></p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4185'><strong>Can I sync default access groups?</strong></p><p data-renderer-start-pos='4220'>We can鈥檛 sync groups from your identity provider when the group is a default access group in your Atlassian organization. If you want to sync the group, you can change its default access status and then sync it.</p></div></div><p data-renderer-start-pos='4435'>To change the default access status of the group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4486'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='4491'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Products</strong></span></span></span>, then for the product you want to change, select <strong>Manage Access</strong>.</p></li><li><p data-renderer-start-pos='4560'>Next to the group you want to change, select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> > <strong>Update default group setting</strong>. <br>If you can鈥檛 select it, assign default access to another group first.</p></li><li><p data-renderer-start-pos='4713'>Select which role you鈥檇 like to make the default role for this group. Or select <strong>None</strong> to remove it as a default group.</p></li></ol><p data-renderer-start-pos='4836'>Learn more about <span><a href='https://support.atlassian.com/user-management/docs/give-users-access-to-products/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>default access groups</a></span></p><h2 id='Update-groups-before-you-sync.1'>Update groups before you sync</h2><p data-renderer-start-pos='4887'>To update groups before you sync, you compare user membership between the groups in a table, review each potential user change, and then make one of the following updates to your IDP.聽</p><ul class='ak-ul'><li><p data-renderer-start-pos='5073'><strong>Remove</strong> users from your IDP group if you don鈥檛 want them to gain access to your Atlassian products.</p></li><li><p data-renderer-start-pos='5175'><strong>Add</strong> users to your IDP group if you don't want them to lose access to your Atlassian products.</p></li><li><p data-renderer-start-pos='5272'><strong>Rename</strong> your IDP group if you want to keep your Atlassian organization group when syncing from your IDP to your organization.</p></li></ul><h2 id='Sync-groups-after-you-review.1'>Sync groups after you review</h2><p data-renderer-start-pos='5432'>When we sync groups, we overwrite your organization groups with your IDP groups. This means that some users could lose or gain product access and permissions granted by the group.</p><p data-renderer-start-pos='5613'>You have the flexibility to sync one group at a time or to sync all groups at once.</p><p data-renderer-start-pos='5698'>To review and sync groups:</p><ol class='ak-ol'><li><p data-renderer-start-pos='5726'>Go to聽your organization<strong> </strong>at聽<a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>.</p></li><li><p data-renderer-start-pos='5777'>Navigate to聽your<strong> Identity provider </strong>directory<strong>. </strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='5825'>For Google Workspace, select <strong>Groups. </strong></p></li><li><p data-renderer-start-pos='5866'>For other identity providers, go to the <strong>User provisioning </strong>section.</p></li></ol></li><li><p data-renderer-start-pos='5940'>A warning message appears with the number of groups we could not sync.</p></li><li><p data-renderer-start-pos='6014'>Select <strong>Review groups</strong></p></li><li><p data-renderer-start-pos='6038'>Review member changes (members to be <strong>added</strong> or <strong>removed</strong> from the group).</p></li><li><p data-renderer-start-pos='6112'>Select <strong>Sync group.</strong></p></li></ol><p data-renderer-start-pos='6136'>If you want to quickly sync all groups then select <strong>Sync all groups</strong> and follow the prompts. </p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='6229'><strong>Sync all groups</strong> syncs the first 20 groups on the list of conflicting groups. You may need to select <strong>Sync all groups</strong> multiple times to sync your complete list of conflicts in batches of 20. </p></div></div><h2 id='Group-sync-is-complete.1'>Group sync is complete</h2><p data-renderer-start-pos='6446'>You know you鈥檙e done syncing when the number of synced groups listed in <strong>User provisioning </strong>matches the number of synced groups in your IDP.</p><p data-renderer-start-pos='6586'>Learn more about syncing in <span><a href='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>User provisioning</a></span> or <span><a href='https://support.atlassian.com/provisioning-users/docs/connect-to-g-suite/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Google Workspace</a></span></p><p data-renderer-start-pos='6622'>聽</p></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p 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