How can I exchange & return/refund my item? : ZALORA Philippines

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action="/support/search/solutions" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">Enter your search term here...</label> <input placeholder="Enter your search term here..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> </form> </div> </div> <section class="main content rounded-6 min-height-on-desktop fc-article-show" id="article-show-77000373270"> <div class="article-container"> <div class="article-sidebar"> <h3>Articles in this section</h3> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000479248-what-is-your-return-policy-" class="c-link ">What is your return policy?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000373271-how-do-i-use-the-online-exchange-refund-return-feature-" class="c-link ">How do I use the Online Exchange & Refund/Return Feature?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000373277-what-is-your-returns-refund-exchange-timeline-" class="c-link ">What is your returns, refund & exchange timeline?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000373270-how-can-i-exchange-return-refund-my-item-" class="c-link active">How can I exchange & return/refund my item?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000373254-how-can-i-track-my-return-items-" class="c-link ">How can I track my return items?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000572186-return-processing-fee-for-high-returns" class="c-link ">Return Processing Fee For High Returns</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000478338-what-are-the-non-exchangeable-non-refundable-items-brands-" class="c-link ">What are the Non-Exchangeable & Non-Refundable Items & Brands?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000373274-how-do-i-drop-off-my-return-items-" class="c-link ">How do I drop off my return items?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000373280-where-can-i-drop-off-my-returns-" class="c-link ">Where can I drop off my returns?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000479242-what-are-the-returnable-swimwear-brands-" class="c-link ">What are the returnable swimwear brands?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000373269-how-can-i-update-cancel-my-return-exchange-request-" class="c-link ">How can I update/cancel my return/exchange request?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000373262-what-do-i-do-if-i-receive-an-incorrect-defective-item-" class="c-link ">What do I do if I receive an incorrect/defective item?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000509616-received-a-refund-without-requesting-for-one-" class="c-link ">Received a refund without requesting for one?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000512276-how-to-consolidate-your-return-items-" class="c-link ">How To Consolidate Your Return Items?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000515946-how-do-i-pack-my-return-package-" class="c-link ">How do I pack my return package?</a> </li> </ul> <ul class="article-sidebar-list"> <li> <a href="/support/solutions/articles/77000567613-dsm-grup-trendyol-non-exchangeable-" class="c-link ">DSM Grup Trendyol Non-Exchangeable </a> </li> </ul> </div> <div class="article-view-list"> <b class="page-stamp page-stamp-article"> <b class="icon-page-article"></b> </b> <h2 class="heading">How can I exchange & return/refund my item?<a href="javascript:print();" class="icon-print solution-print-icon" title="Print this Article"></a></h2> <article class="article-body" id="article-body" rel="image-enlarge"> <p data-identifyelement="497" dir="ltr" style="text-align: center;"></p><p data-identifyelement="497" dir="ltr"></p><p data-identifyelement="499"></p><p data-identifyelement="494"></p><p></p><p><a href="https://www.zalora.com.ph/customer/exchange_return/index/"><img 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How can I exchange & return/refund my item? : ZALORA Philippines