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Tobar FAQ | Tobar
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</nav> </section> </div> </nav> </div> </div> </header> <section class="region region-messages"> <div class="container-fluid"> <div data-drupal-messages-fallback class="hidden"></div> </div> </section> <section class="region region-intro"> <div id="block-pageintro" class="block block-gaacust block-gaacust-intro-block"> <div class="content"> </div> </div> </section> <div id="main-wrapper" class="layout-main-wrapper clearfix"> <div id="main" class="container-fluid"> <div class="row row-offcanvas row-offcanvas-left clearfix"> <main class="main-content col" id="content" role="main"> <section class="section"> <a id="main-content" tabindex="-1"></a> <article data-history-node-id="282190" class="node node--type-page node--view-mode-full clearfix"> <header> </header> <div class="node__content clearfix"> <div class="field field--name-field-structured field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--accordion paragraph--view-mode--default"> <h2 id="section-1287">Tobar Frequently Asked Questions</h2> <div class="accordion accordion-flush" id="accordion-1287" role="tablist" aria-multiselectable="true"> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-0"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-0" aria-expanded="false" aria-controls="collapse-1287-0"> How do I create an account? </button> </h4> </div> <div id="collapse-1287-0" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-0" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>Click the link below to find out how to create an account in Tobar.</p> <p><strong><a href="https://learning.gaa.ie/CreateAccount">How to create an Account.</a></strong></p> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-1"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-1" aria-expanded="false" aria-controls="collapse-1287-1"> The system is not recognising my username or password. What do I do? </button> </h4> </div> <div id="collapse-1287-1" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-1" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>On Tobar your username is your email address. All users using the new Tobar platform for the first time are required to change their password. Click to reset your password at the login screen (<a name="_Hlk159924802"></a><strong><a href="https://learning.gaa.ie/user/password"><span><span><span>https://learning.gaa.ie/user/password</span></span></span></a></strong>).</p> <p>A password reset email will be sent to you, once you have an account already on the system. Please make sure to check your spam folders for this email.</p> <p>If this email does not arrive, it is likely that an account does not exist for this email address.</p> <p>You can try create a new account and the system will tell you if an account already exists for that email address. If this occurs you should reset your password.</p> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-2"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-2" aria-expanded="false" aria-controls="collapse-1287-2"> I cannot locate my certificate. How do I get access to a new one? </button> </h4> </div> <div id="collapse-1287-2" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-2" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>All electronic certificates are issued automatically via email from the learning portal when courses are fully processed by the course tutor. </p> <p class="MsoNormal">Your certificate is attached to your profile on Tobar so please login to Tobar and go to the “My Achievements” section of your Dashboard, and at the bottom of the page there is a link to your certificates.<span> </span></p> <p class="MsoNormal"><span>Please note that this only refers to certificates issued for the new ICGG course and for other courses after 2023. Previous course certs are not compatible with this functionality. </span></p> <p class="MsoNormal"><span>Certificates prior to 2018 when we initiated e-certification are not available through Tobar as these would only have been issued in hard copy. </span><o p></o></p> <p> </p> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-3"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-3" aria-expanded="false" aria-controls="collapse-1287-3"> How do I sync my account with Foireann? </button> </h4> </div> <div id="collapse-1287-3" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-3" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>Members are asked to sync your Tobar account with your Foireann account in order for their learning to be displayed in the same place as thier membership information. To do this, click on the green button on the top of the page in Tobar "Foireann Connect". If this button is not visible, then the accounts are already synchronised. </p> <p>See here for a guide: <span><span><span><a name="_Hlk159925637"></a><a href="https://youtu.be/kf53ZUlQnIs">https://youtu.be/kf53ZUlQnIs</a></span></span></span></p> <p>Qualifications are displayed in the Profile section of Foireann under "Qualifications & Vetting". </p> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-4"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-4" aria-expanded="false" aria-controls="collapse-1287-4"> I have no Green "Foireann Connect" button on my screen? </button> </h4> </div> <div id="collapse-1287-4" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-4" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item">Before the site upgrade, we manually mapped 50k Tobar accounts with the corresponding Foireann accounts. These were accounts for which we were positively able to identify the same user on both systems. The remainder of the accounts were not clearly identifiable as the same person so these need to be synced individually by the member. For those accounts already synced, there is no Green button visible – indicating that their Tobar account is already synced to a Foireann account. </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-5"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-5" aria-expanded="false" aria-controls="collapse-1287-5"> My Tobar qualifications are not visible in Foireann </button> </h4> </div> <div id="collapse-1287-5" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-5" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>If qualifications are not showing in Foireann there could be a couple of reasons for this:</p> <p><strong>Camogie/LGFA coaching qualifications prior to 2023</strong> were not managed on Tobar and so Tobar has no records for these courses to pass to Foireann. It is not possible to upload retrospective qualifications to Tobar at this time. Going forward these courses are managed by Tobar but the records for these retrospective courses are still kept by Camogie/LGFA and SportIreland.</p> <p><strong>GAA coaching qualifications prior to 2013</strong> were not managed on Tobar and cannot be communicated to Foireann. </p> <p><strong>Safeguarding</strong> face to face courses prior to 2023 were not manged by Tobar. These records are maintained in the National Childrens Office.</p> <p>Some members have <strong>multiple Foireann accounts</strong>. Your Tobar account may be synced to one of these accounts but it is not the same account you are accessing. The advice from Foireann is that members request their club to merge their multiple Foireann accounts so that all their information is in the one place.</p> <p>Some members have <strong>multiple Tobar accounts</strong> and have their learning spread across the multiple accounts. It is possible to sync more than 1 Tobar account to a single Foireann account. Please only sync a Tobar account with the corresonding Foireann account, i.e. you should not try to sync a tobar account with a multiple user Foireann account. </p> <p>Make sure you toggle the "Show current only" button to off to show all qualifications passed to Foireann. </p> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-6"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-6" aria-expanded="false" aria-controls="collapse-1287-6"> I got an email saying my safeguarding certificate is expired </button> </h4> </div> <div id="collapse-1287-6" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-6" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>The email you received was an automated reminder from the safeguarding course that is about to expire. It does not take into account any subsequent course you may have completed so <strong>if you have already updated your safeguarding, you can ignore the email.</strong></p> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-7"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-7" aria-expanded="false" aria-controls="collapse-1287-7"> Is Tobar where I register my membership of the GAA, LGFA or Camogie Associations? </button> </h4> </div> <div id="collapse-1287-7" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-7" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>No. Tobar is a learning platform. For membership and other games management related information you should go to Foireann.</p> <h3><a href="https://auth.gaaservers.net/auth/realms/gaa/protocol/openid-connect/auth?client_id=gaa-direct&redirect_uri=https%3A%2F%2Fwww.foireann.ie%2F&state=dcfef857-7329-46f0-b639-2d1917b8d9a7&response_mode=fragment&response_type=code&scope=openid&nonce=f478d838-692e-4726-8a07-d8209338dde1">Foireann</a></h3> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-8"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-8" aria-expanded="false" aria-controls="collapse-1287-8"> How do I find a course? </button> </h4> </div> <div id="collapse-1287-8" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-8" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>You can search for a course using the new filter based navigation feature in Tobar. First select the relevant category, e.g. coach, then you can narrow down your search using Resource type and selcting "Course". </p> <p>You can narrow this further by County or by Code. </p> <p>Click the link below to go to all courses:</p> <h3><a href="https://learning.gaa.ie/search/all?keys=&f%5B0%5D=content_type%3Acourse">All Courses</a></h3> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-9"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-9" aria-expanded="false" aria-controls="collapse-1287-9"> Where do I find the enrolment key for a course? </button> </h4> </div> <div id="collapse-1287-9" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-9" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>Some courses are restricted to a specific cohort of people and the coordinator applies an enrolment key to ensure the course numbers are limited to that cohort. If the coordinator has applied an enrolment key then they will communicate this to the expected participants with the course details. Please check with your coordinator or Club for this enrolment key. </p> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-10"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-10" aria-expanded="false" aria-controls="collapse-1287-10"> What is the Parental Consent Code? </button> </h4> </div> <div id="collapse-1287-10" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-10" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>The parental consent code is requied for parents or guardians who wish to set up an account for a child in their care who is under the digital age of consent which is 16 in Ireland. To request this code, the parent or guardian should email <strong>elearning.admin@gaa.ie</strong> and outline who they are requesting the code for. </p> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading-1287-11"> <h4> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-1287-11" aria-expanded="false" aria-controls="collapse-1287-11"> When I click the link in my password resert email, I get "Access Denied". What do I do? </button> </h4> </div> <div id="collapse-1287-11" class="accordion-collapse collapse" role="tabpanel" aria-labelledby="heading-1287-11" data-bs-parent="#accordion-1287"> <div class="accordion-body contains-html"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><p>This can happen for some accounts and is due to a cookie in the user's browser that was generated by the old site and is interfering with the new updated site. This causes authetication to fail. To fix this issue the user should delete the cookies in their browser and try again. Only the cookies for the domain <strong>learning.gaa.ie</strong> need to be deleted if you prefer to maintain other cookies. </p> <p>An alternative is to try another browser type. </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </section> </main> </div> </div> </div> </div> </div> <footer class="site-footer"> <div class="site-footer__top"> <div class="blocks-wrapper container-fluid"> <section class="region region-footer-top"> <div id="block-relatedcontentforpages" class="block block-gaacust block-gaacust-related-block"> <h2 class="block__title">You may also be interested in</h2> <div class="content"> </div> </div> </section> </div> </div> <div class="site-footer__bottom"> <div class="blocks-wrapper container-fluid"> <section class="region region-footer-bottom"> <nav role="navigation" aria-labelledby="block-footer-menu" id="block-footer" class="block block-menu navigation menu--footer"> <h2 class="visually-hidden" id="block-footer-menu">Footer</h2> <ul class="clearfix nav navbar-nav"> <li class="nav-item"> <a href="/privacy" class="nav-link nav-link--privacy" data-drupal-link-system-path="node/11">Privacy</a> </li> <li class="nav-item"> <a href="/terms" class="nav-link nav-link--terms" data-drupal-link-system-path="node/13">Terms & Conditions</a> </li> <li class="nav-item"> <a href="/contacts" class="nav-link nav-link--contacts" data-drupal-link-system-path="node/14">Contact us</a> </li> <li class="nav-item"> <a href="https://learning.gaa.ie/TobarFAQ" class="nav-link nav-link-https--learninggaaie-tobarfaq">FAQ</a> </li> </ul> </nav> </section> <div id="powered-by">Powered by <a href="https://enovation.ie/" target="_blank">Enovation</a></div> </div> </div> </footer> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/282190","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en","civiccookiecontrol_path":"modules\/contrib\/civicccookiecontrol"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"ajaxPageState":{"libraries":"eJyNj8FywzAIRH9Isc75Gg-SsEyChQdQW_99lYvbiS-5MLNvYdhNIm6usM8JVEniIs3hG002DOndrCwJ-GZ-MLV69WmDivPCncrVZHCZV3Hkq9ek_H_HlBT0iCe55dJCpi_KWeRJmEdKFY5XNBm6j3D22fo9LAw1vsY0Oj1neMBPqADvXQfK3TzS6-xUiqMVllObZAIOOyjUEXu1WLTvwNMfmXrbe2KyddzZYY5bTGD4C3H2nBg","theme":"gaa","theme_token":null},"ajaxTrustedUrl":[],"civiccookiecontrol":"{\u0022apiKey\u0022:\u002245eb0c085e7da6810fb96edceaf0babc6571477e\u0022,\u0022product\u0022:\u0022PRO_MULTISITE\u0022,\u0022logConsent\u0022:false,\u0022consentCookieExpiry\u0022:90,\u0022encodeCookie\u0022:false,\u0022subDomains\u0022:true,\u0022notifyOnce\u0022:false,\u0022rejectButton\u0022:true,\u0022toggleType\u0022:\u0022slider\u0022,\u0022closeStyle\u0022:\u0022button\u0022,\u0022settingsStyle\u0022:\u0022button\u0022,\u0022initialState\u0022:\u0022OPEN\u0022,\u0022layout\u0022:\u0022SLIDEOUT\u0022,\u0022position\u0022:\u0022LEFT\u0022,\u0022theme\u0022:\u0022DARK\u0022,\u0022necessaryCookies\u0022:[\u0022CookieControl\u0022,\u0022mahara\u0022,\u0022MoodleSession\u0022,\u0022SSESS*\u0022],\u0022optionalCookies\u0022:[{\u0022name\u0022:\u0022analytics\u0022,\u0022label\u0022:\u0022Analytical Cookies\u0022,\u0022description\u0022:\u0022\u003Cp\u003EAnalytical cookies help us to improve our website by collecting and reporting information on its usage.\u003C\/p\u003E\\r\\n\u0022,\u0022cookies\u0022:[\u0022_ga\u0022,\u0022_gid\u0022,\u0022_gat\u0022,\u0022__utma\u0022,\u0022__utmt\u0022,\u0022__utmb\u0022,\u0022__utmc\u0022,\u0022__utmz\u0022,\u0022__utmv\u0022],\u0022onAccept\u0022:\u0022function(){(function(i,s,o,g,r,a,m){i[\u0027GoogleAnalyticsObject\u0027]=r;i[r]=i[r]||function(){\\r\\n(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),\\r\\n m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)\\r\\n})(window,document,\u0027script\u0027,\u0027https:\/\/www.google-analytics.com\/analytics.js\u0027,\u0027ga\u0027);\\r\\nga(\u0027create\u0027, Drupal.settings.gaa_civic.ga_code, \u0027auto\u0027);\\r\\nga(\u0027send\u0027, \u0027pageview\u0027);\\r\\n }\u0022,\u0022onRevoke\u0022:\u0022function(){}\u0022,\u0022recommendedState\u0022:false,\u0022lawfulBasis\u0022:\u0022consent\u0022},{\u0022name\u0022:\u0022socialmedia\u0022,\u0022label\u0022:\u0022Social Media Cookies\u0022,\u0022description\u0022:\u0022\u003Cp\u003EThere may be social media embedded on the site. 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